Aug <var data-var='date'>18</var>, <var data-var='time'>11:01</var> CEST Resolved - We have continued to monitor the reported delays affecting certain background tasks. Processing times have returned to expected levels for this time of year, and most jobs are completing normally. Permanent deletions are expected to take longer to process than other job types. Aug <var data-var='date'>17</var>, <var data-var='time'>20:10</var> CEST Update - We expect the queue to be processed by the morning of August 18. Aug <var data-var='date'>17</var>, <var data-var='time'>11:25</var> CEST Identified - The queue is being processed. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today. Aug <var data-var='date'>17</var>, <var data-var='time'>10:50</var> CEST Investigating - We are currently experiencing an issue affecting background processing in itslearning for customers in Germany. Some actions may be delayed, or may remain in "processing" state longer than normal. Based on the current processing rate, we are expecting that tasks in the queue should be completed by the end of today.

Delayed background processing for German customers.

Aug <var data-var='date'>10</var>, <var data-var='time'>10:32</var> CEST Resolved - On July 21 a bug was introduced that caused copying of tests to not work correctly. On July 30 a fix was released to resolve the issue. Any test copied between July 21 and July 30 may be affected by the bug. When opening a test that was copied in this period, the user may see an error.

Issue with copying tests between July 21 and July 30.

Jul <var data-var='date'>15</var>, <var data-var='time'>16:37</var> CEST Resolved - This incident has now been resolved. We sincerely apologise for any inconvenience caused and appreciate your patience while we worked to restore the service. Jul <var data-var='date'>15</var>, <var data-var='time'>15:18</var> CEST Update - We have contacted our third-party video service provider that we have identified to be the source of the issue and are waiting for their response and investigation. We sincerely apologise for any inconvenience this may have caused. Please be assured that we are treating this as a priority, and we are doing everything we can to restore the service as quickly as possible. Jul <var data-var='date'>15</var>, <var data-var='time'>14:21</var> CEST Investigating - We are currently experiencing issues with sound and video recording, we are currently investiging the this issue.

Problem recording video and sound

Jun <var data-var='date'>25</var>, <var data-var='time'>16:26</var> CEST Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>15:45</var> CEST Monitoring - A fix has now been implemented. Please note that if you have previously experienced this issue, you may need to refresh your browser cache for the update to take effect. We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we worked to resolve the issue. Jun <var data-var='date'>24</var>, <var data-var='time'>15:18</var> CEST Update - We are currently testing a fix for this issue and hope to have this issue resolved as soon as possible, sorry for the inconveniance. Jun <var data-var='date'>24</var>, <var data-var='time'>14:04</var> CEST Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>24</var>, <var data-var='time'>12:46</var> CEST Identified - We are currently experiencing an issue with instant messaging where messages can't exceed 99 characters. Our team is actively investigating the problem and working to resolve it as quickly as possible.

Problem with instant messaging

Jun <var data-var='date'>19</var>, <var data-var='time'>13:09</var> CEST Resolved - The incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>12:29</var> CEST Identified - We have identified the issue and are working on a fix. Jun <var data-var='date'>18</var>, <var data-var='time'>09:10</var> CEST Investigating - We are aware of an issue that effects the course administration pages and course enrolment. When opening Admin > Courses and when enrolling into a course, the user may see an error. We are investigating the issue. We are running updates to minimize the issue while we work on a permanent fix.

Error when viewing courses from Admin, and when enrolling into a course.

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:41</var> CEST Resolved - The issue has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:35</var> CEST Update - The weekly update containing the fix for the issue has been moved to June 4. We apologize for the inconvenience. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:12</var> CEST Update - We are expecting a fix for the issue to be included in our weekly updates on June 3. Jun <var data-var='date'> 2</var>, <var data-var='time'>11:26</var> CEST Update - We are preparing a fix for the issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:31</var> CEST Identified - We have identified the issue and are preparing a fix. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:44</var> CEST Update - We are continuing to investigate the issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:13</var> CEST Investigating - Some users are experiencing that PDF files are not displaying correctly when opened from within itslearning. This issue can be encountered when opening a PDF on a mobile device. It can also occur on PC and Mac. We are investigating the issue and working on a fix. As a workaround the user can download the PDF file and open it locally on the device (instead of using the PDF viewer in itslearning). For users that are experiencing the issue on a mobile device, a workaround may be to open the PDF on a PC or Mac.

PDF files not displaying correctly for some users.

May <var data-var='date'>20</var>, <var data-var='time'>10:20</var> CEST Resolved - The issue has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:09</var> CEST Update - We are continuing to investigate the issue. May <var data-var='date'>20</var>, <var data-var='time'>09:40</var> CEST Investigating - We are aware that some users are not able to open assignments. We are investigating the issue.

Not able to open assignments.

May <var data-var='date'>13</var>, <var data-var='time'>14:40</var> CEST Resolved - The incident has been resolved. We apologize for any inconvenience. May <var data-var='date'>13</var>, <var data-var='time'>13:50</var> CEST Identified - We have identified the issue and are working on a fix. May <var data-var='date'>13</var>, <var data-var='time'>13:11</var> CEST Investigating - Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

Slowness and not able to enrol into courses.

Apr <var data-var='date'>22</var>, <var data-var='time'>16:59</var> CEST Resolved - The issue has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>16:36</var> CEST Monitoring - A fix has been implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>15:02</var> CEST Identified - We have identified the issue and are working on a fix. Apr <var data-var='date'>22</var>, <var data-var='time'>13:58</var> CEST Investigating - Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

Not able to open certain files, shared from Google and OneDrive.

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> CEST Resolved - The issue has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:21</var> CEST Monitoring - A fix has been released. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:22</var> CEST Identified - We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:34</var> CEST Investigating - Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

Some users are not able to open surveys.

Mar <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CET Resolved - During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

Error when opening files.

Feb <var data-var='date'>25</var>, <var data-var='time'>21:01</var> CET Resolved - A fix was released and the issue has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>20:24</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>19:06</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>18:16</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>17:15</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>15:48</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>14:55</var> CET Identified - The issue has been identified and we are preparing a fix. Feb <var data-var='date'>25</var>, <var data-var='time'>13:46</var> CET Investigating - We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

Some teachers not able to create or edit announcements.

Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience. Feb <var data-var='date'>23</var>, <var data-var='time'>17:52</var> CET Monitoring - We have implemented a fix. Feb <var data-var='date'>23</var>, <var data-var='time'>17:26</var> CET Identified - We have identified the issue and are working on a fix. Feb <var data-var='date'>23</var>, <var data-var='time'>16:58</var> CET Update - We are continuing to investigate the issue. Feb <var data-var='date'>23</var>, <var data-var='time'>16:19</var> CET Investigating - We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

Issue with opening documents in Office for the web.

Jan <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CET Resolved - A fix has been deployed and the issue has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>13:11</var> CET Identified - The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause. Jan <var data-var='date'>19</var>, <var data-var='time'>12:32</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>19</var>, <var data-var='time'>12:03</var> CET Investigating - We are currently investigating an issue with links not beeing available.

Problem with links

Jan <var data-var='date'>12</var>, <var data-var='time'>08:55</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>08:33</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>12</var>, <var data-var='time'>08:33</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>08:26</var> CET Identified - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

Performance issues - Germany

Jan <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:26</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> CET Update - Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:10</var> CET Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> CET Investigating - We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

Problems with office files and Survey tool

Jan <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:58</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:27</var> CET Investigating - Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

We are currently expirencing issues with the Survey tool

Dec <var data-var='date'>19</var>, <var data-var='time'>14:39</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>14:27</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>19</var>, <var data-var='time'>14:27</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>14:20</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>19</var>, <var data-var='time'>14:06</var> CET Investigating - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

Performance issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> CET Resolved - Problem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:14</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> CET Investigating - We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

Itslearning unavailable

Oct <var data-var='date'>15</var>, <var data-var='time'>08:58</var> CEST Resolved - The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused. Oct <var data-var='date'>15</var>, <var data-var='time'>08:52</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>15</var>, <var data-var='time'>08:37</var> CEST Update - We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused. Oct <var data-var='date'>15</var>, <var data-var='time'>08:24</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>08:07</var> CEST Identified - We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.

Performance and login issues

Sep <var data-var='date'> 8</var>, <var data-var='time'>11:06</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:51</var> CEST Monitoring - The service has been restored. We are monitoring the situation. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:13</var> CEST Investigating - We are aware that some users are experiencing slowness and timeouts. We are investigating the issue. The issue is affecting Danish customers.

Slowness and timeouts in itslearning for some users.

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:46</var> CEST Resolved - The issue has been resolved. The IMSE import service has been re-enabled and the imports are running. It may take some time to complete the imports in the queue. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:17</var> CEST Monitoring - We have deployed a fix and are monitoring. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:07</var> CEST Update - We are working on deploying a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>19:00</var> CEST Identified - We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.

IMSE import service temporarily paused

May <var data-var='date'>12</var>, <var data-var='time'>07:17</var> CEST Resolved - Issue was confirmed as a Microsoft service/hosting problem. May <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> CEST Monitoring - All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings. May <var data-var='date'> 9</var>, <var data-var='time'>08:36</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:29</var> CEST Investigating - We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.

Microsoft Office files - intermittent issues

Mar <var data-var='date'>31</var>, <var data-var='time'>12:00</var> CEST Resolved - Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31. The issue was resolved at 12:16PM. We apologize for any inconvenience this issue may have caused.

Unexpected errors in itslearning for a short period on Monday March 31.

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>11:42</var> CET Scheduled - We are performing a maintenance that will affect core itslearning functionality in the early morning of March 2. We are expecting around 10 min of unavailability of systems related to file storage and imports during this period.

Is itslearning down?

itslearning status is UP

Lastest published events

Delayed background processing for German customers.

Issue with copying tests between July 21 and July 30.

Problem recording video and sound

itslearning Services, Components and Regions

Recent itslearning events

Delayed background processing for German customers.

Issue with copying tests between July 21 and July 30.

Problem recording video and sound

Problem with instant messaging

Error when viewing courses from Admin, and when enrolling into a course.

PDF files not displaying correctly for some users.