May <var data-var='date'>20</var>, <var data-var='time'>10:20</var> CEST Resolved - The issue has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>10:09</var> CEST Update - We are continuing to investigate the issue. May <var data-var='date'>20</var>, <var data-var='time'>09:40</var> CEST Investigating - We are aware that some users are not able to open assignments. We are investigating the issue.

Not able to open assignments.

May <var data-var='date'>13</var>, <var data-var='time'>14:40</var> CEST Resolved - The incident has been resolved. We apologize for any inconvenience. May <var data-var='date'>13</var>, <var data-var='time'>13:50</var> CEST Identified - We have identified the issue and are working on a fix. May <var data-var='date'>13</var>, <var data-var='time'>13:11</var> CEST Investigating - Some users are experiencing slowness or not being able to enrol, when trying to enrol into a course from the list of available courses. We are investigating the issue.

Slowness and not able to enrol into courses.

Apr <var data-var='date'>22</var>, <var data-var='time'>16:59</var> CEST Resolved - The issue has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>16:36</var> CEST Monitoring - A fix has been implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>15:02</var> CEST Identified - We have identified the issue and are working on a fix. Apr <var data-var='date'>22</var>, <var data-var='time'>13:58</var> CEST Investigating - Some users are getting an error when linking files from Google and OneDrive, and students may get an error when trying to open files linked from Google and OneDrive. We are investigating the issue.

Not able to open certain files, shared from Google and OneDrive.

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:24</var> CEST Resolved - The issue has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:21</var> CEST Monitoring - A fix has been released. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:22</var> CEST Identified - We have identified the issue and are working on a fix. We are aiming to release a fix for this issue on April 9. Apr <var data-var='date'> 8</var>, <var data-var='time'>15:34</var> CEST Investigating - Some users may see an error when trying to open a survey. We are aware of the issue and are investigating.

Some users are not able to open surveys.

Mar <var data-var='date'>27</var>, <var data-var='time'>12:00</var> CET Resolved - During a period lasting between 11:58 and 14:18 CET on Friday March 27, some users may have seen an error when opening a file. This issue was resolved at 14:18 CET.

Error when opening files.

Feb <var data-var='date'>25</var>, <var data-var='time'>21:01</var> CET Resolved - A fix was released and the issue has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>20:24</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>19:06</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>18:16</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>17:15</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>15:48</var> CET Update - We are preparing a fix for the issue. Feb <var data-var='date'>25</var>, <var data-var='time'>14:55</var> CET Identified - The issue has been identified and we are preparing a fix. Feb <var data-var='date'>25</var>, <var data-var='time'>13:46</var> CET Investigating - We are aware of an issue that causes the edit field for Announcements to not show in some courses. This applies to courses where announcements of the type "add in multiple courses" have been made. Teachers may not see existing announcements in these courses. Students are able to read announcements as normal.

Some teachers not able to create or edit announcements.

Feb <var data-var='date'>23</var>, <var data-var='time'>18:00</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience. Feb <var data-var='date'>23</var>, <var data-var='time'>17:52</var> CET Monitoring - We have implemented a fix. Feb <var data-var='date'>23</var>, <var data-var='time'>17:26</var> CET Identified - We have identified the issue and are working on a fix. Feb <var data-var='date'>23</var>, <var data-var='time'>16:58</var> CET Update - We are continuing to investigate the issue. Feb <var data-var='date'>23</var>, <var data-var='time'>16:19</var> CET Investigating - We are aware of users not being able to open office documents in the integrated Office for the web. We are investigating the issue.

Issue with opening documents in Office for the web.

Jan <var data-var='date'>19</var>, <var data-var='time'>21:00</var> CET Resolved - A fix has been deployed and the issue has been resolved. Jan <var data-var='date'>19</var>, <var data-var='time'>13:11</var> CET Identified - The issue has been identified, and we are currently preparing a fix. Our estimated timeline is that the update will be released later today. We are sorry for the inconvenience this may cause. Jan <var data-var='date'>19</var>, <var data-var='time'>12:32</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'>19</var>, <var data-var='time'>12:03</var> CET Investigating - We are currently investigating an issue with links not beeing available.

Problem with links

Jan <var data-var='date'>12</var>, <var data-var='time'>08:55</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>08:33</var> CET Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>12</var>, <var data-var='time'>08:33</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>12</var>, <var data-var='time'>08:26</var> CET Identified - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load. Our engineers are investigating the problem and will resolve it soon.

Performance issues - Germany

Jan <var data-var='date'> 7</var>, <var data-var='time'>13:41</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:26</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:21</var> CET Update - Survey issue has been fixed, office issue fixed. We still experience problems uploading files and opening some existing files, we are still working for a fix for these issues. Jan <var data-var='date'> 7</var>, <var data-var='time'>13:10</var> CET Update - We are continuing to work on a fix for this issue. Jan <var data-var='date'> 7</var>, <var data-var='time'>12:41</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 7</var>, <var data-var='time'>12:22</var> CET Investigating - We are currently seeing issues when working with office files and accessing surveys. We are investigating the issue.

Problems with office files and Survey tool

Jan <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> CET Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:58</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:35</var> CET Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> CET Update - We are continuing to investigate this issue. Jan <var data-var='date'> 6</var>, <var data-var='time'>09:27</var> CET Investigating - Some users may be experiencing an error message when accessing Surveys. We are currently investigating the issue.

We are currently expirencing issues with the Survey tool

Dec <var data-var='date'>19</var>, <var data-var='time'>14:39</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'>19</var>, <var data-var='time'>14:27</var> CET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>19</var>, <var data-var='time'>14:27</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>19</var>, <var data-var='time'>14:20</var> CET Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>19</var>, <var data-var='time'>14:06</var> CET Investigating - We are experiencing degraded performance in parts of our application. Some users may notice some pages are taking longer than usual to load or receive error messages in some areas of the application. Our engineers are investigating the problem and will resolve it soon.

Performance issues

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> CET Resolved - Problem resolved. itslearning was experiencing service disruption due to a broader incident affecting Cloudflare. For more information, please refer to Cloudflare Status - https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q. Dec <var data-var='date'> 5</var>, <var data-var='time'>10:14</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:57</var> CET Investigating - We are experiencing technical issues. Itslearning may be temporarily unavailable for some users. We are investigating the problem, and will fix it shortly. If you are experiencing issues, please try again later.

Itslearning unavailable

Oct <var data-var='date'>15</var>, <var data-var='time'>08:58</var> CEST Resolved - The incident has been resolved, we will continue monitoring. We apologise for any inconvenience caused. Oct <var data-var='date'>15</var>, <var data-var='time'>08:52</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>15</var>, <var data-var='time'>08:37</var> CEST Update - We have identified the cause of the login issues and are currently working on a solution. We apologise for any inconvenience caused. Oct <var data-var='date'>15</var>, <var data-var='time'>08:24</var> CEST Update - We are continuing to work on a fix for this issue. Oct <var data-var='date'>15</var>, <var data-var='time'>08:07</var> CEST Identified - We are currently experiencing degraded performance in some areas of our application. Some users may encounter login issues and error messages. Our engineers are investigating the issue.

Performance and login issues

Sep <var data-var='date'> 8</var>, <var data-var='time'>11:06</var> CEST Resolved - The issue has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:51</var> CEST Monitoring - The service has been restored. We are monitoring the situation. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:13</var> CEST Investigating - We are aware that some users are experiencing slowness and timeouts. We are investigating the issue. The issue is affecting Danish customers.

Slowness and timeouts in itslearning for some users.

Aug <var data-var='date'> 1</var>, <var data-var='time'>14:46</var> CEST Resolved - The issue has been resolved. The IMSE import service has been re-enabled and the imports are running. It may take some time to complete the imports in the queue. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:17</var> CEST Monitoring - We have deployed a fix and are monitoring. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:07</var> CEST Update - We are working on deploying a fix. Jul <var data-var='date'>31</var>, <var data-var='time'>19:00</var> CEST Identified - We have temporarily stopped the IMSE import service. We are preparing a fix that we will deploy before re-enabling it. We expect an update on this on Friday August 1.

IMSE import service temporarily paused

May <var data-var='date'>12</var>, <var data-var='time'>07:17</var> CEST Resolved - Issue was confirmed as a Microsoft service/hosting problem. May <var data-var='date'> 9</var>, <var data-var='time'>11:11</var> CEST Monitoring - All findings so far points towards intermittent problems at one of Microsoft office clusters. We have reached out to Microsoft with our findings. May <var data-var='date'> 9</var>, <var data-var='time'>08:36</var> CEST Update - We are continuing to investigate this issue. May <var data-var='date'> 9</var>, <var data-var='time'>08:29</var> CEST Investigating - We are currently investigating intermittent problems opening office files. The first indications point towards problems on Microsoft side but we will continue our investigations.

Microsoft Office files - intermittent issues

Mar <var data-var='date'>31</var>, <var data-var='time'>12:00</var> CEST Resolved - Some users may have experienced unexpected errors or general performance issues for about 14 minutes from 12:02 PM CET on Monday March 31. The issue was resolved at 12:16PM. We apologize for any inconvenience this issue may have caused.

Unexpected errors in itslearning for a short period on Monday March 31.

Mar <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>19</var>, <var data-var='time'>11:42</var> CET Scheduled - We are performing a maintenance that will affect core itslearning functionality in the early morning of March 2. We are expecting around 10 min of unavailability of systems related to file storage and imports during this period.

Maintenance on itslearning.

Jan <var data-var='date'>30</var>, <var data-var='time'>11:23</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience this issue may have caused. Jan <var data-var='date'>30</var>, <var data-var='time'>11:04</var> CET Monitoring - We have implemented a fix. Jan <var data-var='date'>30</var>, <var data-var='time'>10:59</var> CET Investigating - We are aware of an issue that affects the Survey feature. We are investigating the issue.

Not able to open surveys.

Jan <var data-var='date'>22</var>, <var data-var='time'>18:40</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience that this issue caused. Jan <var data-var='date'>22</var>, <var data-var='time'>17:09</var> CET Update - We are working on a fix for the issue. Jan <var data-var='date'>22</var>, <var data-var='time'>15:43</var> CET Update - We are continuing to work on implementing a fix. Jan <var data-var='date'>22</var>, <var data-var='time'>13:04</var> CET Identified - We are working to implement a fix. Jan <var data-var='date'>22</var>, <var data-var='time'>12:42</var> CET Investigating - We are aware of an issue causing some users to not be able to login. We are investigating the issue.

Some users are not able to login.

Jan <var data-var='date'>21</var>, <var data-var='time'>13:20</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience that this issue caused. Jan <var data-var='date'>21</var>, <var data-var='time'>13:15</var> CET Monitoring - We have implemented a fix. Jan <var data-var='date'>21</var>, <var data-var='time'>13:05</var> CET Investigating - We are aware of an issue where opening pages results in an error. We are investigating the issue.

Not able to open pages.

Dec <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>17</var>, <var data-var='time'>06:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>14:03</var> CET Scheduled - We are performing a maintenance on our hosting service. The maintenance will start at 6:30AM. We expect around 3-5 minutes of unavailability for some Swedish customers around this time.

Maintenance for Swedish customers.

Dec <var data-var='date'>16</var>, <var data-var='time'>11:34</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience this issue may have caused. Dec <var data-var='date'>16</var>, <var data-var='time'>10:42</var> CET Monitoring - A fix has been implemented. Affected users should no longer be getting a timeout error. Dec <var data-var='date'>16</var>, <var data-var='time'>10:32</var> CET Identified - We have identified the issue and are working on a fix. Dec <var data-var='date'>16</var>, <var data-var='time'>10:25</var> CET Investigating - We are aware that some users are seeing a timeout error when trying to connect to itslearning. We are investigating the issue.

Connectivity issues for some users.

Dec <var data-var='date'>13</var>, <var data-var='time'>10:52</var> CET Resolved - The issue has been resolved. We apologize for any inconvenience this issue may have caused. Dec <var data-var='date'>13</var>, <var data-var='time'>10:49</var> CET Monitoring - We have deployed a fix for the issue. Dec <var data-var='date'>13</var>, <var data-var='time'>10:41</var> CET Identified - We have identified the underlying issue and are working on a fix. Dec <var data-var='date'>13</var>, <var data-var='time'>09:53</var> CET Investigating - We are aware of an issue with Survey, where users are not able to create or open surveys. We are investigating the issue.

Is itslearning down?

itslearning status is UP

Lastest published events

Not able to open assignments.

Slowness and not able to enrol into courses.

Not able to open certain files, shared from Google and OneDrive.

itslearning Services, Components and Regions

Recent itslearning events

Not able to open assignments.

Slowness and not able to enrol into courses.

Not able to open certain files, shared from Google and OneDrive.

Some users are not able to open surveys.

Error when opening files.

Some teachers not able to create or edit announcements.

Get your FREE account now,
5 monitors included!

Is itslearning down?

itslearning status is UP

Lastest published events

Not able to open assignments.

Slowness and not able to enrol into courses.

Not able to open certain files, shared from Google and OneDrive.

itslearning Services, Components and Regions

Recent itslearning events

Not able to open assignments.

Slowness and not able to enrol into courses.

Not able to open certain files, shared from Google and OneDrive.

Some users are not able to open surveys.

Error when opening files.

Some teachers not able to create or edit announcements.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!