May <var data-var='date'>13</var>, <var data-var='time'>08:24</var> EDT Resolved - This incident has been fully resolved. No impact on processing, analysis, or remediation of the emails was encountered during this incident. IRONSCALES is updating its internal procedures to prevent similar issues in the future. May <var data-var='date'>13</var>, <var data-var='time'>07:01</var> EDT Monitoring - The fix was delivered, and IRONSCALES is monitoring the situation. May <var data-var='date'>13</var>, <var data-var='time'>06:49</var> EDT Identified - The issue was identified, and IRONSCALES is now deploying the fix. May <var data-var='date'>13</var>, <var data-var='time'>06:15</var> EDT Investigating - IRONSCALES is experiencing an outage with incident loading. IRONSCALES protection system is still active, and all mailboxes are still being monitored and protected. IRONSCALES engineers are actively working on resolving this issue as soon as possible as it is our highest priority at this moment.

Incidents' page is not loading

Apr <var data-var='date'>26</var>, <var data-var='time'>11:59</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>03:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>23</var>, <var data-var='time'>15:23</var> EDT Scheduled - IRONSCALES will be performing scheduled maintenance to upgrade its messaging infrastructure across all production regions. This upgrade is part of ongoing improvements to enhance system reliability and performance. Maintenance Schedule by region: Canada (CA): 07:00 - 11:40 UTC Europe (EU): 11:45 - 16:25 UTC United States (US): 16:30 - 21:10 UTC **No downtime is expected during this maintenance.** Customers may experience temporary delays in email processing, real-time inspection, and phishing simulation delivery/reporting during their region’s maintenance window. IRONSCALES teams will closely monitor the system throughout the process to ensure a smooth transition. Updates will be provided as needed, and a final confirmation will be shared once the maintenance is successfully completed.

Scheduled Maintenance | Messaging Infrastructure Upgrade (CA/EU/US)

Mar <var data-var='date'> 1</var>, <var data-var='time'>14:44</var> EST Resolved - This incident has been resolved. Mar <var data-var='date'> 1</var>, <var data-var='time'>10:48</var> EST Monitoring - A fix to Dashboard access has been applied , our teams are monitoring the system and mitigating AWS infrastructure issue. Mar <var data-var='date'> 1</var>, <var data-var='time'>09:44</var> EST Update - Our engineers applied a workaround and recovered inspections and other functions, Dashboard access is still affected. Mar <var data-var='date'> 1</var>, <var data-var='time'>08:29</var> EST Investigating - We are currently investigating the issue and mitigation possibilities.

UAE region is experiencing issues due to AWS infrastructure downtime

Aug <var data-var='date'>31</var>, <var data-var='time'>08:30</var> EDT Resolved - The issue affecting the Investigation tab in US-hosted IRONSCALES environments has been fully resolved. A partial data gap of approximately 2.5 hours occurred during the disruption period. Core email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident. System functionality is now stable, and no further impact is expected. Aug <var data-var='date'>28</var>, <var data-var='time'>12:02</var> EDT Update - The Investigation page in US-hosted IRONSCALES environments is now fully accessible. A partial data gap of approximately 2.5 hours has been identified during the disruption period. IRONSCALES is reviewing recovery options to determine if some of this data can be restored. All email protection services, including inspection and mitigation, remained fully operational and unaffected throughout the incident. Aug <var data-var='date'>28</var>, <var data-var='time'>12:01</var> EDT Monitoring - IRONSCALES has resolved the issue that impacted the Investigation page in US-hosted environments, and full functionality has been restored. We are still monitoring Aug <var data-var='date'>28</var>, <var data-var='time'>10:43</var> EDT Investigating - IRONSCALES is currently investigating an issue affecting the Investigation page in US-hosted environments. While the page remains accessible, some users may experience partial functionality or delays in content display. Our engineering team is actively working to identify the cause and will provide updates as more information becomes available.

Intermittent Issues with the Investigation Page in US-Hosted Environments

Jun <var data-var='date'>16</var>, <var data-var='time'>12:26</var> EDT Resolved - The issue affecting inspection and mitigation processes for O365 customers in US-hosted IRONSCALES environments has been fully resolved. System performance has remained stable, and no further delays have been observed. IRONSCALES continues to monitor all systems to ensure ongoing reliability. We appreciate your patience and understanding throughout this incident. Jun <var data-var='date'>16</var>, <var data-var='time'>11:44</var> EDT Monitoring - IRONSCALES has completed the processing of delayed inspection and mitigation processes for O365 customers in US-hosted environments. System operations have returned to normal, and inspection times are back to expected levels. The team is continuing to closely monitor the email queue to ensure sustained performance. Jun <var data-var='date'>16</var>, <var data-var='time'>09:08</var> EDT Identified - IRONSCALES has identified the cause of the email inspection delays affecting O365 customers in US-hosted IRONSCALES environments. The issue is related to the system’s responsiveness to increased email traffic volume. Mitigation efforts have been applied to improve processing capacity, and delays are expected to be fully resolved within approximately two hours. Email delivery and security inspections remain fully operational. Jun <var data-var='date'>16</var>, <var data-var='time'>08:36</var> EDT Investigating - IRONSCALES is currently experiencing delays in email inspection and mitigation processes for O365 customers hosted in the US region. The R&D team is actively investigating the issue to identify the root cause and implement a resolution. Email delivery remains unaffected, and messages continue to flow into the system as expected.

Email Inspection Delays for O365 Customers in US Region

May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>13:28</var> EDT Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>18</var>, <var data-var='time'>01:00</var> EDT Scheduled - Due to an important software upgrade, the IRONSCALES US site will be under maintenance on 18-May-2025. Possible interference in the regular operation of dashboards and real-time protection is expected.

Planned Maintenance

May <var data-var='date'>13</var>, <var data-var='time'>11:15</var> EDT Resolved - The issue was successfully resolved. May <var data-var='date'>11</var>, <var data-var='time'>11:30</var> EDT Investigating - The root cause remains under investigation by IRONSCALES. Efforts are also underway to identify and apply a suitable workaround. Please note that email flow and security inspections remain fully operational — all emails are being delivered and inspected as usual.

Intermittent SSO Login Issues in EU-Hosted IRONSCALES Environments

May <var data-var='date'>11</var>, <var data-var='time'>07:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>01:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 8</var>, <var data-var='time'>08:23</var> EDT Scheduled - Due to an important software upgrade, the IRONSCALES EU site will be under maintenance on 11-May-2025. Possible interference in the regular operation of dashboards and real-time protection is expected.

Feb <var data-var='date'>20</var>, <var data-var='time'>13:15</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>07:07</var> EST Monitoring - We would like to inform you that the service disruption in our US-hosted data center has been fully resolved. IRONSCALES has successfully processed the backlog of delayed emails, and no data loss has occurred. All systems are now fully operational, and the issue is considered closed. We appreciate your patience and support. We are still closely monitoring the status of all systems. Feb <var data-var='date'>20</var>, <var data-var='time'>04:34</var> EST Update - We are in the final stages of implementing the fix, and we can already observe significant improvements in the system's performance. Feb <var data-var='date'>19</var>, <var data-var='time'>20:47</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>17:18</var> EST Update - We are continuing to work on the issue. The technical team succeeded in narrowing down the problem and is now working closely with the AWS team and testing several possible solutions. We will follow up with more updates soon. Feb <var data-var='date'>19</var>, <var data-var='time'>09:30</var> EST Investigating - Dear customers, IRONSCALES has been experiencing intermittent issues in the US-hosted data center since morning GMT due to an unplanned database issue. This affects all customers that are hosted in our US data-center. At the moment, there are no new incidents being created. Your email flow is not interrupted, and all emails are arriving as usual. We are in the process of fixing it with the highest priority.

Intermittent Disruptions in the US-hosted IRONSCALES environments

Feb <var data-var='date'>20</var>, <var data-var='time'>13:15</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>04:30</var> EST Monitoring - A fix was implemented, and the dashboard is fully functional now. We are still closely monitoring the situation. Feb <var data-var='date'>19</var>, <var data-var='time'>20:48</var> EST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>19</var>, <var data-var='time'>12:04</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>19</var>, <var data-var='time'>06:43</var> EST Update - We are still looking into the issue. Feb <var data-var='date'>18</var>, <var data-var='time'>15:19</var> EST Investigating - We are experiencing a degradation in our dashboard. The team is investigating.

Dashboard is slow

Dec <var data-var='date'> 1</var>, <var data-var='time'>15:51</var> EST Resolved - DB issue causing the DT was fixed. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:16</var> EST Monitoring - Problem identified and service restored - still monitoring Dec <var data-var='date'> 1</var>, <var data-var='time'>14:33</var> EST Investigating - We are currently investigating this issue.

US dashboard not accessible

Aug <var data-var='date'>21</var>, <var data-var='time'>15:50</var> EDT Resolved - The issue has been resolved . Aug <var data-var='date'>21</var>, <var data-var='time'>15:32</var> EDT Monitoring - The underlying error in the application infrastructure has been diagnosed and fixed, Email are inspected and mitigated in real-time. our team is monitoring. Aug <var data-var='date'>21</var>, <var data-var='time'>14:30</var> EDT Investigating - Hello, our team is investigating an issue with realtime emails inspection and mitigation in the Ironscales US platform, we are working to identify and fix the problem and would update on progress. Thank you, IRONSCALES

Ironscales US - Email inspection and mitigation is delayed

Aug <var data-var='date'>18</var>, <var data-var='time'>06:47</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>06:23</var> EDT Identified - Hello, The scheduled maintenance of IRONSCALES US Platform continues after a delayed start, our engineers are completing the procedure, estimated time to finish and to be back online is between 30 to 60 min. Thank you IRONSCALES Team.

Scheduled maintenance IRONSCALES US Platform - continues

Aug <var data-var='date'>18</var>, <var data-var='time'>06:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>05:42</var> EDT Update - Completed Maintenance in IRONSCALES EU, service resumed to normal. IRONSCALES Maintenance US maintenance starting. Aug <var data-var='date'>18</var>, <var data-var='time'>04:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>15</var>, <var data-var='time'>08:04</var> EDT Scheduled - Hello, As a part of the initiative to enhance our compliance standing, we need to update one of our Production databases which would require IRONSCALES platforms downtime. The target time is the next maintenance window: Sunday, August 18th at 08:00 AM GMT for the EU and 09:00 AM GMT for the US. Estimate downtime length : For IRONSCALES US platform, it would be up to 60 minutes, and for IRONSCALES EU platform, it would be up to 45 minutes. After the maintenance, as the operations resume, all delayed email inspections will be processed and caught up. Thank you IRONSCALES.

Scheduled maintenance IRONSCALES Platform

Jun <var data-var='date'>18</var>, <var data-var='time'>02:29</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>02:11</var> EDT Monitoring - Incident details are now displaying in the UI. We have identified a DB issue and fixed. We are still monitoring Jun <var data-var='date'>18</var>, <var data-var='time'>01:51</var> EDT Investigating - Attention: We are currently experiencing an issue with incident details not displaying in the UI. Our team is actively investigating the problem. Thank you for your patience.

Incident Details Missing in US

Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EDT Resolved - Our team noticed that the Investigation logs in IRONSCALES US site were not collected for a short period on June 17, 2024, from 1:00 PM to 2:20 PM UTC. Outside of that timeframe, the Investigation logs are available for review on the Investigation page and the issue was addressed. We have identified the cause of the issue and are taking steps to prevent similar incidents in the future.

Investigation logs not collected in IRONSCALES US for short period

Apr <var data-var='date'> 7</var>, <var data-var='time'>08:33</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>08:24</var> EDT Monitoring - a fix has been implemented, our teams are monitoring the status . Apr <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> EDT Investigating - hello, Our US site, members.ironscales.com, is experiencing issues after deployment of R93.00 since 11:40 GMT today. real time inspects, mitigations , and other actions such as S&T Campaign sending are delayed. The team has identified the issue and working on a fix.

Ironscales US - Delays in new email inspects and mitigations

Oct <var data-var='date'>29</var>, <var data-var='time'>18:00</var> EDT Resolved - IRONSCALES acknowledges that there was a temporary issue where our system might have inadvertently disabled certain mailboxes. Rest assured, this issue has been promptly addressed, and preventive measures are in place to avoid such occurrences in the future. Thus, you may see an increase in enabled mailboxes. The remaining mailboxes in the disabled mailboxes are mailboxes that were manually disabled from protection in the past. Kindly navigate to 'Mailboxes' on IRONSCALES to verify that your mailbox list is current and up-to-date.

Mailbox Management issue notification

Oct <var data-var='date'> 8</var>, <var data-var='time'>02:30</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>01:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 3</var>, <var data-var='time'>12:25</var> EDT Update - Corrected maintenance time to start at 01:30 AM EDT Oct <var data-var='date'> 3</var>, <var data-var='time'>12:16</var> EDT Scheduled - IRONSCALES US Site: members.ironscales.com, would undergo scheduled maintenance to upgrade compute infrastructure to assure supportability and latest security fixes are in place , Dashboards would not be available, realtime email inspection and mitigation would resume after it finishes including backlog accumulated during the maintenance time.

Scheduled maintenance IRONSCALES US Platform

Oct <var data-var='date'> 1</var>, <var data-var='time'>07:51</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:09</var> EDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:08</var> EDT Investigating - IRONSCALES EU Site would undergo scheduled maintenance to upgrade compute infrastructure to assure supportability and latest security fixes are in place , Dashboards would not be available, realtime email inspection and mitigation would resume after it finishes including backlog accumulated during the maintenance time.

Scheduled maintenance IRONSCALES

Sep <var data-var='date'>22</var>, <var data-var='time'>08:51</var> EDT Resolved - Our team identified and restarted the faulty infrastructure components , IRONSCALES EU platform is back online with realtime protection. emails and messages received during the downtime would be processed and inspected now. we will keep monitoring the system's health to make sure everything works as expected. Sep <var data-var='date'>22</var>, <var data-var='time'>08:32</var> EDT Identified - we have identified the source cause of the issue and working to resolve it. Sep <var data-var='date'>22</var>, <var data-var='time'>08:32</var> EDT Investigating - we are investigating a issue with email inspection in IRONSCALES EU region. (members.eu.ironscales.com), our engineering team is working to resolve the issue.

Inspected emails outage in IRONSCALES EU

Sep <var data-var='date'>22</var>, <var data-var='time'>07:30</var> EDT Resolved - we are investigating a issue with email inspection in IRONSCALES EU region. (members.eu.ironscales.com), our engineering team is working to resolve the issue.

Aug <var data-var='date'> 9</var>, <var data-var='time'>18:03</var> EDT Resolved - Problem resolved and simulation and training page is accessible now Aug <var data-var='date'> 9</var>, <var data-var='time'>16:04</var> EDT Investigating - We are aware of some customers experiencing an issue with accessing the phishing simulation & training page. There are no issues with the phishing simulation & training services, but rather an isolated incident related to accessing the corresponding webpage. Our team is diligently working on addressing this at the earliest and we'll update this status page with additional updates.

Access to simulation & training

Jul <var data-var='date'>19</var>, <var data-var='time'>12:10</var> EDT Resolved - Microsoft Teams protection is now fully operational. IRONSCALES will keep monitoring Microsoft API for any additional changes Jul <var data-var='date'>19</var>, <var data-var='time'>07:28</var> EDT Monitoring - A fix has been deployed to our EU production system and MS Teams protection in the EU environment should be operational, we are monitoring the results and will send follow-up updates. Jul <var data-var='date'>19</var>, <var data-var='time'>05:23</var> EDT Identified - Our teams have identified the source of the issue and are researching a solution. Jul <var data-var='date'>18</var>, <var data-var='time'>15:47</var> EDT Update - Our engineers have identified that there is a change within the Microsoft API for Teams which is disabling Teams protection for our EU tenant customers. We are still exploring corrective actions we can take for providing MS Teams protection in the EU environment. North American environment Teams Protection is currently operational. Please expect another update by end of day (EST) July 19. Other services such as Office 365 email protection are not affected at this time. Jul <var data-var='date'>18</var>, <var data-var='time'>11:09</var> EDT Investigating - Our engineers identified an issue preventing IRONSCALES protection for Microsoft Teams service for IRONSCALES EU Customers. Other services such as Office 365 email protection are not affected.

MS Teams Protection for IRONSCALES EU

Jul <var data-var='date'>17</var>, <var data-var='time'>21:10</var> EDT Resolved - The issue has been resolved, our monitors show that Office 365 Mitigations are back to normal timings as of July 18th 1:20AM GMT. Jul <var data-var='date'>17</var>, <var data-var='time'>19:17</var> EDT Monitoring - Our teams applied a fix to address the Office 365 Mitigation delays and we are monitoring the solution. The backlog of Mitigations is now processed faster, approximate estimation to return to realtime Mitigations is by 5am GMT, July 18th, 2023 Jul <var data-var='date'>17</var>, <var data-var='time'>18:13</var> EDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>17</var>, <var data-var='time'>17:58</var> EDT Investigating - Investigating - We identified a problem causing considerable delays with Office 365 protection/mitigation due to an internal issue. Detection is still active and incidents are being created. Our teams are working diligently to detect and solve the issue immediately.

Is IRONSCALES down?

IRONSCALES status is UP

Lastest published events

Incidents' page is not loading

Scheduled Maintenance | Messaging Infrastructure Upgrade (CA/EU/US)

UAE region is experiencing issues due to AWS infrastructure downtime

IRONSCALES Services, Components and Regions

Recent IRONSCALES events

Incidents' page is not loading

Scheduled Maintenance | Messaging Infrastructure Upgrade (CA/EU/US)

UAE region is experiencing issues due to AWS infrastructure downtime

Intermittent Issues with the Investigation Page in US-Hosted Environments

Email Inspection Delays for O365 Customers in US Region

Planned Maintenance