Apr <var data-var='date'> 7</var>, <var data-var='time'>11:50</var> PDT Resolved - This issue was mitigated at 11:41 am PST. Calls are routing as expected and our engineering team continues to monitor.Apr <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> PDT Identified - We are currently investigating an issue impacting a large portion of inbound calls, which began at approximately 11:08 AM PST. The root cause has been identified, and our engineering team is actively implementing a fix. We will provide further updates as they become available.

Inbound calls

Apr <var data-var='date'> 6</var>, <var data-var='time'>13:35</var> PDT Resolved - Platform latency issue has been resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>12:48</var> PDT Monitoring - Invoca.net is now loading normally. We continue to investigate the underlying issue and monitor the platform loading times. Call processing and core platform features remain unaffected.Apr <var data-var='date'> 6</var>, <var data-var='time'>11:58</var> PDT Investigating - We are currently investigating reports of increased latency when accessing the Invoca platform. Please note that call processing and core platform features remain unaffected. We are working to resolve the slowdown and will provide an update as soon as more information is available.

Invoca UI Latency

Mar <var data-var='date'> 1</var>, <var data-var='time'>01:17</var> PST Resolved - February 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Invoca Monthly Availability Notification

Feb <var data-var='date'>27</var>, <var data-var='time'>09:57</var> PST Resolved - The Invoca Support Portal is now fully accessible.Feb <var data-var='date'>27</var>, <var data-var='time'>09:31</var> PST Investigating - We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to support@invoca.com

Access to Invoca Support Portal

Feb <var data-var='date'>17</var>, <var data-var='time'>15:19</var> PST Resolved - Services continue operate as expected and our reporting backlog has cleared.Feb <var data-var='date'>17</var>, <var data-var='time'>14:21</var> PST Monitoring - We have identified and reverted the changes that impacted our webhook services. All systems are fully operational as of 2:02 PM PST. Additionally, during investigation we uncovered that post-call webhooks were impacted for Google and Bing integrations, which service has also been restored for. While services are live, users may notice a delay in reporting for pre-transfer webhooks. We are currently processing a backlog of data and expect reporting to return to real-time shortlyFeb <var data-var='date'>17</var>, <var data-var='time'>13:32</var> PST Investigating - We have identified an issue specifically affecting pre-transfer webhooks. Our engineering team is currently working to restore normal service. We will provide another update as soon as more information is available.

Pre-Transfer Webhook Failures

Feb <var data-var='date'> 2</var>, <var data-var='time'>07:24</var> PST Resolved - January 2026 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Jan <var data-var='date'>29</var>, <var data-var='time'>14:20</var> PST Resolved - We have successfully resolved the access issues impacting the www2.invoca.net URL. Users can now log in through their preferred access points without redirection. If you continue to experience any difficulties, please reach out to our support team.Jan <var data-var='date'>29</var>, <var data-var='time'>09:41</var> PST Identified - While we continue to investigate and work towards a permanent solution specific to the www2.invoca.net Invoca URL, we have verified all users can successfully access and log into the Invoca UI through the workaround by going to Invoca.net. We will continue to provide updates as they become available.Jan <var data-var='date'>29</var>, <var data-var='time'>08:47</var> PST Investigating - We are currently investigating intermittent user access to the Invoca UI based on the specific Invoca URL(www2.invoca.net) users are attempting to log in from. If you experience issues accessing the Invoca UI, please redirect and attempt to log in to Invoca.net. If you continue to experience access issues on Invoca.net, please notify our support team to further investigate.

Intermittent Access to the Invoca UI

Jan <var data-var='date'>22</var>, <var data-var='time'>11:52</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>07:55</var> PST Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>22</var>, <var data-var='time'>07:54</var> PST Monitoring - A fix has been implemented and we are monitoring results. Please resume accessing the Case Portal.Jan <var data-var='date'>21</var>, <var data-var='time'>19:05</var> PST Investigating - We are currently investigating an issue that is preventing some users from accessing the Invoca Customer Support Portal. Our team is working to restore full access as quickly as possible. How to get help: Please send any technical requests or urgent issues to support@invoca.com.

Intermittent Access to the Customer Support Portal

Jan <var data-var='date'> 5</var>, <var data-var='time'>07:20</var> PST Resolved - December 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Dec <var data-var='date'>10</var>, <var data-var='time'>12:42</var> PST Completed - The New Invoca Support Portal is officially live. If you have any issues accessing the Support Portal, please email us at support@invoca.com. Thank you!Dec <var data-var='date'>10</var>, <var data-var='time'>08:15</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>10</var>, <var data-var='time'>08:14</var> PST Scheduled - We're launching a new Invoca Support Portal, which will be the new place to access our Knowledge Base and enter and track Support Cases. During the launch, you may be unable to access both the legacy and new Support Portal. If you experience this issue, please email our Support team at support@invoca.com if you have any questions or need to open a ticket. Thanks for your patience during this transition.

Invoca Support Portal Maintenance

Dec <var data-var='date'>10</var>, <var data-var='time'>06:26</var> PST Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 9</var>, <var data-var='time'>15:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>10:59</var> PST Scheduled - We're launching a new Invoca Support Portal, which will be the new place to access our Knowledge Base and enter and track Support Cases. During the launch, you may be unable to access both the legacy and new Support Portal. If you experience this issue, please email our Support team at support@invoca.com if you have any questions or need to open a ticket. Thanks for your patience during this transition.

Dec <var data-var='date'> 1</var>, <var data-var='time'>07:19</var> PST Resolved - November 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Nov <var data-var='date'> 3</var>, <var data-var='time'>14:30</var> PST Resolved - We have observed normal call behavior to all Toll-Free destination lines for the past hour, and all services have returned to full stability. We are marking this incident as closed.Nov <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> PST Identified - We are continuing to monitor the issue as we have not seen a reduction in the failure rate to Toll Free destination lines owned by this carrier and will continue to provide updates as more information becomes available.Nov <var data-var='date'> 3</var>, <var data-var='time'>09:59</var> PST Investigating - We have identified call connection failures specific to Toll Free destination lines owned by AT&T. At this time we have determined this to not be an Invoca specific issue and more broadly an AT&T issue. We have opened tickets with our downstream providers for awareness and are continuing to monitor the issue. Caller experience is long delays followed by a "number not in service" or "busy" message.

Call Connection Failures to AT&T Toll Free Destination Lines

Nov <var data-var='date'> 3</var>, <var data-var='time'>06:23</var> PST Resolved - October 2025 Invoca Availability Metrics Call Routing: 100% Web/API: 100%

Oct <var data-var='date'>21</var>, <var data-var='time'>06:03</var> PDT Resolved - All previously impacted services have remained stable. The incident is now officially resolved and closed.Oct <var data-var='date'>20</var>, <var data-var='time'>17:06</var> PDT Monitoring - SMS 2FA codes to access the Invoca UI are now sending again and fully operational. We will continue to monitor through the evening to ensure stability on all previously impacted services.Oct <var data-var='date'>20</var>, <var data-var='time'>15:40</var> PDT Update - All core services have been fully restored and operational. We are still experiencing an issue affecting SMS 2FA codes needed to access the Invoca platform. Our team is continuing to investigate and working toward a full resolution for the 2FA issue. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Operational * Sentiment analysis * Operational * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * OperationalOct <var data-var='date'>20</var>, <var data-var='time'>14:38</var> PDT Identified - We are starting to see some of the impacted services restored while a few are still degraded but improving. We are continuing to monitor until the remaining services are fully restored and backlog is cleared. Services Impacted and Current State. * Training and labeling through Signal AI Studio * Degraded but improving * Sentiment analysis * Operational, processing backlog * Signal AI Processing * Operational * SMS 2FA codes failing to send for Platform Access * Degraded * Reporting Delays * OperationalOct <var data-var='date'>20</var>, <var data-var='time'>10:37</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>09:50</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>09:17</var> PDT Update - We are continuing to investigate this issue.Oct <var data-var='date'>20</var>, <var data-var='time'>09:14</var> PDT Investigating - Invoca is aware of the ongoing issues with AWS and are monitoring closely. At this time, calls are performing as expected, although you may be experiencing some call connection issues with your call center/destinations line providers if they rely on AWS. Current Invoca Services Impacted * Training and labeling through Signal AI Studio * Sentiment analysis * Signal AI Processing * SMS 2FA codes failing to send for Platform Access * Reporting Delays

Monitoring Impact of Cloud Provider Outage

Oct <var data-var='date'>15</var>, <var data-var='time'>17:49</var> PDT Resolved - The issue with the Google Campaign Manager integration is now fully resolved and reporting is fully caught up.Oct <var data-var='date'>15</var>, <var data-var='time'>10:31</var> PDT Monitoring - We experienced a temporary issue with the Google Campaign Manager integration that has resulted in a delay in conversion reporting of up to 24 hours. The integration was paused as a precautionary measure, but we are currently re-queuing all calls and re-firing them to Google

Google Campaign Manager Conversion Reporting Delay

Oct <var data-var='date'> 9</var>, <var data-var='time'>11:55</var> PDT Resolved - Yesterday, October 8th, 2025, from 14:15PT - 18:40PT, we experienced authentication errors with our transcription summary provider, which impacted summaries being processed and posted. For customers who access summaries through the Invoca UI, you can have the summary reran for each call/summary selected during the window. For users accessing summaries via the API, the team is further reviewing what options may be available.

Call Transcript Summary Failures

Oct <var data-var='date'> 5</var>, <var data-var='time'>17:01</var> PDT Resolved - Invoca Call Routing Availability for September 2025: 100% Invoca Web/API Availability for September 2025: 99.99%

Sep <var data-var='date'> 3</var>, <var data-var='time'>07:08</var> PDT Resolved - Invoca Call Routing Availability for August 2025: 100% Invoca Web/API Availability for August 2025: 100%

Aug <var data-var='date'> 4</var>, <var data-var='time'>08:10</var> PDT Resolved - Invoca Call Routing Availability for July 2025: 100% Invoca Web/API Availability for July 2025: 99.99%

Jul <var data-var='date'> 3</var>, <var data-var='time'>08:39</var> PDT Resolved - Google Ads and SA360 continue to operate as expected.Jul <var data-var='date'> 2</var>, <var data-var='time'>21:26</var> PDT Update - Error responses related to GoogleAds and Google SA360 have subsided, in addition to Google marking the issue resolved on their status page. We will continue to monitor through the evening and into the morning to ensure we continue to see services operating as expected.Jul <var data-var='date'> 2</var>, <var data-var='time'>21:25</var> PDT Monitoring - Error responses related to GoogleAds and Google SA360 have subsided, in addition to Google marking the issue resolved on their status page. We will continue to monitor through the evening and into the morning to ensure we continue to see services operating as expected.Jul <var data-var='date'> 2</var>, <var data-var='time'>14:54</var> PDT Update - Google is having some minor issues related to the Google Ads and SA360 integrations. Impact at this time is delays in reported conversions. We are continuing to monitor the issue with Google.Jul <var data-var='date'> 2</var>, <var data-var='time'>14:53</var> PDT Investigating - Google is having some minor issues related to the Google Ads and SA360 integrations. Impact at this time is delays in reported conversions. We are continuing to monitor the issue with Google.

Google Ads and SA360 Delays

Jul <var data-var='date'> 2</var>, <var data-var='time'>06:45</var> PDT Resolved - Invoca Call Routing Availability for June 2025: 100% Invoca Web/API Availability for June 2025: 100%

Jun <var data-var='date'>12</var>, <var data-var='time'>15:51</var> PDT Resolved - We are now caught up on all transcription delays and all new calls are processing as expected. GCP has also confirmed all services are fully restored on their end.Jun <var data-var='date'>12</var>, <var data-var='time'>14:31</var> PDT Monitoring - We are now caught up on all transcription delays and all new calls are processing as expected. We are continuing to monitor.Jun <var data-var='date'>12</var>, <var data-var='time'>13:34</var> PDT Update - Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.Jun <var data-var='date'>12</var>, <var data-var='time'>13:25</var> PDT Investigating - Due to an ongoing outage with GCP, we are seeing delays in transcription(signal, sentiment, summary) as well as a small amount of failures on new and in progress calls. We are continuing to monitor until delays are caught up and GCP has notified all services are restored.

Transcription Delays and Failures

Jun <var data-var='date'> 2</var>, <var data-var='time'>07:28</var> PDT Resolved - Invoca Call Routing Availability for May 2025: 100% Invoca Web/API Availability for May 2025: 99.99%

May <var data-var='date'>21</var>, <var data-var='time'>17:57</var> PDT Completed - Maintenance is complete, thanks for your patience!May <var data-var='date'>21</var>, <var data-var='time'>17:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>12</var>, <var data-var='time'>10:30</var> PDT Update - This maintenance has been rescheduled to May 21st, 2025.May <var data-var='date'> 7</var>, <var data-var='time'>12:17</var> PDT Scheduled - Invoca will be performing scheduled maintenance to our platform on May 21st, 2025 from 5:00 PM to 7:00 PM PDT. During the maintenance window, the following functionality will be temporarily unavailable: - Access to the Invoca UI - Access and use of Invoca APIs - Access to call reporting Additionally, any Post Call webhooks that occur during the maintenance window will be paused and distributed once the maintenance is completed. There will be no impact on call routing or call data during the maintenance window.

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Inbound calls

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Inbound calls

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Pre-Transfer Webhook Failures

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Is Invoca down?

Invoca status is UP

Lastest published events

Inbound calls

Invoca UI Latency

Invoca Monthly Availability Notification

Invoca Services, Components and Regions

Recent Invoca events

Inbound calls

Invoca UI Latency

Invoca Monthly Availability Notification

Access to Invoca Support Portal

Pre-Transfer Webhook Failures

Invoca Monthly Availability Notification

Get your FREE account now,5 monitors included!

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5 monitors included!