Oct <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>13:55</var> UTC Scheduled - We are performing scheduled maintenance on our internal handling for incoming CloudBoxx traffic. Service Impact: A short interruption of traffic is expected during this maintenance. Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Infrastructure maintenance

Oct <var data-var='date'> 2</var>, <var data-var='time'>09:21</var> UTC Completed - The scheduled maintenance was completed successfully. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>15:06</var> UTC Scheduled - We are performing scheduled maintenance on our internal handling for CloudBoxx traffic. Service Impact: No interruption of traffic is expected during this maintenance. Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Infrastructure Maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>20:25</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>21</var>, <var data-var='time'>07:33</var> UTC Scheduled - We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance. Service Impact: No impact is expected during this maintenance. Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Sep <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>20:50</var> UTC Scheduled - Our provider is undergoing scheduled maintenance on one of its packet gateways. This activity will improve network resiliency and efficiency. Service Impact: Despite the long time frame, we expect only two short windows of impact when the traffic is offloaded. Customers might experience a brief disruption of connections or services. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Cellular Connectivity Packet Gateway Maintenance

Sep <var data-var='date'>24</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>20:49</var> UTC Scheduled - Our provider is undergoing scheduled maintenance on one of its packet gateways. This activity will improve network resiliency and efficiency. Service Impact: Despite the long time frame, we expect only two short windows of impact when the traffic is offloaded. Customers might experience a brief disruption of connections or services. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>23</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>11</var>, <var data-var='time'>11:30</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Cellular connectivity maintenance

Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:30</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>22</var>, <var data-var='time'>04:01</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>20:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:29</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>21</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:29</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:25</var> UTC Update - We will be undergoing scheduled maintenance during this time. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:17</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: No impact is expected due to redundancy in their network. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>15</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 7</var>, <var data-var='time'>07:22</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'>15</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>15</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>08:29</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>09:01</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Sep <var data-var='date'> 3</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>13:19</var> UTC Scheduled - Our provider is undergoing scheduled data center maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: Despite the long interval we only expect two short maintenance windows. Customers might experience a short disruption of connections or services. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Cellular connectivity data center maintenance

Sep <var data-var='date'> 2</var>, <var data-var='time'>12:33</var> UTC Resolved - The incident has been resolved. Failure rate and event transmission is back to normal and stable. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:17</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:16</var> UTC Monitoring - Failure rate and event transmission has recovered. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:14</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>12:13</var> UTC Update - The root cause has been traced to a connectivity issue at our hosting provider. Their engineering team has identified the affected area and is actively working to restore full functionality. INVERS teams remain in close coordination with them to accelerate the fix. As previously noted, the impact is limited — roughly 80% of requests continue to process normally, and retries resolve most temporary failures. Delayed event transmission remains the main secondary effect. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:55</var> UTC Update - Our partners were able to determine the source of the error, and both they and INVERS are working with all available teams to resolve the issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:34</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:27</var> UTC Update - Some services are expecting a higher failure rate than usual (20%), meaning ~80% of requests are unaffected. Retries can resolve temporary issues. This also affects event transmission which can lead to events being slightly delayed. Sep <var data-var='date'> 2</var>, <var data-var='time'>11:22</var> UTC Investigating - We are currently experiencing issues with our services. Our incident response team is investigating. We’ll post an update with details and scope of the incident as soon as possible.

General issues (Increased request failure rate)

Sep <var data-var='date'> 1</var>, <var data-var='time'>20:16</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>20:03</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>07:14</var> UTC Scheduled - We are performing scheduled maintenance on our Access Management and API Management systems to improve security and performance. Service Impact: No impact is expected during this maintenance. Other Information: Our engineers will be actively monitoring the systems throughout the maintenance process to ensure smooth operations.

Aug <var data-var='date'>27</var>, <var data-var='time'>12:36</var> UTC Resolved - This incident has been resolved. A detailed post-incident report will follow shortly. Aug <var data-var='date'>27</var>, <var data-var='time'>07:49</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>27</var>, <var data-var='time'>07:21</var> UTC Monitoring - Our monitoring detected issues from 06:58–07:08 UTC. The situation has recovered and the investigation is ongoing.

API issues detected

Aug <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>21</var>, <var data-var='time'>09:00</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Aug <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>07:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>07:28</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Aug <var data-var='date'>14</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>14:43</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Aug <var data-var='date'>13</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>14:42</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Aug <var data-var='date'>12</var>, <var data-var='time'>09:25</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>11:32</var> UTC Scheduled - We will execute a planned connectivity maintenance. No service impact is expected. Our teams will monitor the maintenance closely and take action if needed.

Scheduled cellular connectivity maintenance

Aug <var data-var='date'> 5</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>13:11</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Aug <var data-var='date'> 4</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>13:10</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

Jul <var data-var='date'>29</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>23</var>, <var data-var='time'>07:42</var> UTC Scheduled - Our provider is undergoing scheduled maintenance. This activity, as part of their network lifecycle management process, will improve network resiliency and efficiency. Service Impact: According to our partner, our customers may experience brief service interruptions; however, in the past, this type of maintenance has generally been carried out without any noticeable disruption to our customers. Other Information: Engineers will be actively monitoring the network during the maintenance activity.

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Cellular Connectivity Packet Gateway Maintenance

Cellular Connectivity Packet Gateway Maintenance

Cellular connectivity maintenance