Oct <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>30</var>, <var data-var='time'>14:18</var> EDT Scheduled - We will be migrating Automate Shipping Profiles to utilize Shopify's new events system for handling product and collection updates. During this maintenance window, product updates may not trigger profile assignment while we make the transition and update internal systems to accommodate the changes.

Automate Shipping Profiles Switchover to Shopify Events

Aug <var data-var='date'> 7</var>, <var data-var='time'>16:02</var> EDT Resolved - Canada Post has restored service and rates are now returning for merchants. Aug <var data-var='date'> 7</var>, <var data-var='time'>12:42</var> EDT Update - Canada Post is still experiencing intermittent issues with their rating service. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method Aug <var data-var='date'> 7</var>, <var data-var='time'>11:56</var> EDT Monitoring - Canada Post has restored service and rates are now returning for merchants. Aug <var data-var='date'> 7</var>, <var data-var='time'>09:14</var> EDT Identified - Canada Post has confirmed that they are currently performing maintenance, which is taking longer than expected. They do not have a firm ETA at this time but expect all affected services to be restored by 12:00 p.m. (noon) ET. Aug <var data-var='date'> 7</var>, <var data-var='time'>08:47</var> EDT Investigating - Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

Canada Post Rating Impaired

Jun <var data-var='date'>11</var>, <var data-var='time'>19:23</var> EDT Resolved - UPS has restored service. Jun <var data-var='date'>11</var>, <var data-var='time'>17:25</var> EDT Monitoring - We spoke with UPS and they confirmed that their Rating API was fully down. Traffic has started to return for most merchants. If you are still affected, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase: https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting We will continue to monitor the situation as UPS restores full service. Jun <var data-var='date'>11</var>, <var data-var='time'>16:45</var> EDT Investigating - UPS is currently experiencing rating issues. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. We are currently investigating the issue. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting

UPS Rating Impaired

May <var data-var='date'> 8</var>, <var data-var='time'>22:55</var> EDT Resolved - We have completed the rollback of migrated accounts from the new FedEx services. Once FedEx confirms that everything is configured correctly on their end, we will resume the migration. May <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> EDT Update - The original issue has occurred, FedEx is aware of the issue and is working on a resolution. If you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho May <var data-var='date'> 8</var>, <var data-var='time'>09:46</var> EDT Identified - We are investigating an issue affecting the new FedEx shipping method (displayed as "FedEx (new)" in our UI). FedEx applied rate limits in error, below their documented thresholds. As a result, some stores experienced failed FedEx rating requests between approximately 21:00-24:00 UTC yesterday. The service is currently operational, and we are working with FedEx to ensure the issue doesn't reoccur. We recommend delaying migration from the legacy FedEx XML and FedEx OAuth services until this notice has been removed. For stores that have already migrated, if you are solely using FedEx (new) for rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-metho

FedEx (new) Rating Impaired

Apr <var data-var='date'>28</var>, <var data-var='time'>18:11</var> EDT Resolved - Shopify has noted that the incident is resolved. Apr <var data-var='date'>28</var>, <var data-var='time'>11:55</var> EDT Monitoring - We are currently observing an ongoing issue with Shopify affecting webhook processing. As a result, some merchants may experience delays in webhook deliveries. We are actively monitoring the situation and will provide updates as more information becomes available while Shopify works toward a resolution. Please see https://www.shopifystatus.com/ for updates from Shopify.

Shopify Webhook Delays

Apr <var data-var='date'>21</var>, <var data-var='time'>14:36</var> EDT Resolved - ShipStation has noted that the incident is resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>22:30</var> EDT Update - ShipStation has acknowledged the issue and are working toward a fix. https://status.shipstation.com/incidents/jtgp6qvrqvx3 Apr <var data-var='date'>20</var>, <var data-var='time'>19:40</var> EDT Monitoring - ShipStation is currently experiencing higher than normal latency. This is causing some rating requests to timeout and resort to fallback rates. We will update this incident once we have more information.

ShipStation Rating Issues

Mar <var data-var='date'> 9</var>, <var data-var='time'>13:18</var> EDT Resolved - Canada Post has restored their service. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:07</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 9</var>, <var data-var='time'>13:06</var> EDT Monitoring - Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://knowledge.intuitiveshipping.com/create-a-parcel-service-shipping-method

Feb <var data-var='date'>21</var>, <var data-var='time'>07:34</var> EST Resolved - Shopify has resolved the issue. Feb <var data-var='date'>20</var>, <var data-var='time'>12:29</var> EST Update - Shopify has released the following recommendations to users: "To temporarily resolve this issue, reconfiguring any missing shipping zones, states, or provinces in the admin should restore shipping functionality at checkout. Check each shipping zone that you have configured, and ensure that there are states or provinces selected." All changs should be made within the Shopify admin. No changes are necessary within Intuitive Shipping. Feb <var data-var='date'>20</var>, <var data-var='time'>11:56</var> EST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>20</var>, <var data-var='time'>11:55</var> EST Monitoring - Shopify is currently experiencing issues at checkout. Some users are reporting that no rates are returning. We are monitoring the situation as Shopify works to resolve it. Please see https://www.shopifystatus.com/incidents/100tx88c273m

Shopify is experiencing issues at checkout

Dec <var data-var='date'>25</var>, <var data-var='time'>01:44</var> EST Resolved - Canada Post's systems are now back online. Dec <var data-var='date'>23</var>, <var data-var='time'>17:30</var> EST Monitoring - Canada Post is currently experiencing rating issues. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

Oct <var data-var='date'>14</var>, <var data-var='time'>15:00</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>14</var>, <var data-var='time'>12:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>14</var>, <var data-var='time'>11:09</var> EDT Scheduled - During this maintenance period, changes to product collections will not sync with Intuitive Shipping. Once maintenance is complete, collection data will be resynced and updated to reflect any changes made during the downtime.

Product Collections Maintenance

Oct <var data-var='date'> 1</var>, <var data-var='time'>07:21</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:51</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 1</var>, <var data-var='time'>06:27</var> EDT Investigating - We are currently experiencing intermittent issues accessing the Intuitive Shipping admin. We are investigating the cause of the issue and will update once we have more information. We apologize for any inconvenience.

Issue Accessing Intuitive Shipping Admin

Aug <var data-var='date'>20</var>, <var data-var='time'>12:11</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>12:11</var> EDT Update - We worked with ShipStation to develop a fix. USPS rates are now returning as expected. Aug <var data-var='date'>20</var>, <var data-var='time'>09:46</var> EDT Update - ShipStation is continuing to work on a resolution. We are monitoring the situation. Jul <var data-var='date'>23</var>, <var data-var='time'>13:17</var> EDT Monitoring - We are monitoring the situation. Jul <var data-var='date'>23</var>, <var data-var='time'>13:16</var> EDT Investigating - ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.

ShipStation: USPS Rating Timeouts

Jul <var data-var='date'>22</var>, <var data-var='time'>14:31</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>14:29</var> EDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>22</var>, <var data-var='time'>14:22</var> EDT Investigating - We are aware of an issue affecting the loading of Automate Shipping Profiles. We're currently investigating the issue.

Automate Shipping Profiles App Loading Issue

Jul <var data-var='date'>21</var>, <var data-var='time'>11:17</var> EDT Resolved - We are continuing to monitor the issue with ShipStation’s rating API. Their team is still investigating the root cause on their end. In the meantime, if you are still experiencing missing ShipStation's USPS rates, please contact our support team so we can assist you directly. Jul <var data-var='date'>16</var>, <var data-var='time'>10:34</var> EDT Investigating - ShipStation is experiencing issues with their rating API that may result in USPS rates not being returned for some merchants. If you are solely using USPS rates through ShipStation, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We are working with their team to get this issue resolved.

ShipStation rating impaired (USPS rates)

Jul <var data-var='date'> 2</var>, <var data-var='time'>19:56</var> EDT Resolved - This incident has been resolved by Canada Post. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:50</var> EDT Monitoring - Canada Post is experiencing issues with their rating API that may result in rates not being returned. If you are solely using Canada Post rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

Canada Post rating impaired

Nov <var data-var='date'>20</var>, <var data-var='time'>15:15</var> EST Resolved - Service has now been fully restored. Nov <var data-var='date'>20</var>, <var data-var='time'>15:02</var> EST Monitoring - We are performing critical maintenance on our system that may affect ShipStation rates. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. We expect for service to return to normal shortly.

ShipStation rating impaired

Oct <var data-var='date'> 8</var>, <var data-var='time'>19:20</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>18:26</var> EDT Monitoring - Some syncing operations might take longer than normal. The cause has been addressed and we are monitoring the progress as systems return to normal responsiveness.

Automate Shipping Profiles Syncing Operations Delayed

Sep <var data-var='date'>23</var>, <var data-var='time'>06:29</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>06:22</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>06:20</var> EDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>23</var>, <var data-var='time'>06:05</var> EDT Investigating - We are currently investigating an increase in latency on rating requests that may cause timeouts.

Increased Latency

Sep <var data-var='date'> 9</var>, <var data-var='time'>15:19</var> EDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:55</var> EDT Monitoring - ShipStation is experiencing issues with their rating API that may result in rates not being returned. If you are solely using ShipStation rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-setting ShipStation is tracking the issue at https://status.shipstation.com

Jul <var data-var='date'>25</var>, <var data-var='time'>15:40</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>25</var>, <var data-var='time'>14:40</var> EDT Update - UPS rating service appears to be restored. We're continuing to monitor for any further issues. Jul <var data-var='date'>25</var>, <var data-var='time'>12:40</var> EDT Monitoring - UPS is experiencing issues with their rating API that may result in rates not being returned. If you are solely using UPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

UPS rating impaired

May <var data-var='date'>22</var>, <var data-var='time'>14:09</var> EDT Resolved - FedEx service has been restored. May <var data-var='date'>22</var>, <var data-var='time'>14:03</var> EDT Monitoring - FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

FedEx rating impaired

May <var data-var='date'>10</var>, <var data-var='time'>13:28</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>10</var>, <var data-var='time'>13:26</var> EDT Monitoring - USPS's rating API is currently experiencing issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

USPS Rating Impaired

Apr <var data-var='date'> 4</var>, <var data-var='time'>12:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>11:32</var> EDT Monitoring - FedEx is experiencing issues with their rating API that may result in rates not being returned. If you are solely using FedEx rating, we recommend adding a fallback rate or fallback carrier to ensure your customers can complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

FedEx Rating Impaired

Dec <var data-var='date'>15</var>, <var data-var='time'>11:46</var> EST Resolved - We'll continue to monitor for impacted accounts. Dec <var data-var='date'>14</var>, <var data-var='time'>11:40</var> EST Monitoring - An issue with ShipStation's authentication servers led to some setups losing authentication to run ShipStation rating requests. If you use ShipStation and no rates are returning, then in Intuitive Shipping: 1. Navigate to Settings > Partner integrations > ShipStation 2. Click on "Disable integration" 3. Click on "Enable integration" and follow the prompts. If you use ShipStation and rates are returning, no action is required.

Some ShipStation accounts losing connection

Sep <var data-var='date'> 6</var>, <var data-var='time'>23:36</var> EDT Resolved - USPS has restored their service. Sep <var data-var='date'> 6</var>, <var data-var='time'>23:06</var> EDT Monitoring - USPS is currently experiencing rating issues. If you are solely using USPS rating, we recommend adding a fallback rate or fallback carrier to ensure your customers are able to complete their purchase. https://www.help.intuitiveshipping.com/article/create-a-parcel-service-shipping-method-v2/#carrier-settings

Is Intuitive Shipping down?

Intuitive Shipping status is UP

Lastest published events

Automate Shipping Profiles Switchover to Shopify Events

Canada Post Rating Impaired

UPS Rating Impaired

Intuitive Shipping Services, Components and Regions

Recent Intuitive Shipping events

Automate Shipping Profiles Switchover to Shopify Events

Canada Post Rating Impaired

UPS Rating Impaired

FedEx (new) Rating Impaired

Shopify Webhook Delays

ShipStation Rating Issues