Jun <var data-var='date'>29</var>, <var data-var='time'>15:30</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>24</var>, <var data-var='time'>18:04</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>12:02</var> EDT Update - Data on cta_a and cta_b is flowing again and catching up. Still investigating root cause. Jun <var data-var='date'>24</var>, <var data-var='time'>11:19</var> EDT Investigating - There is currently an issue receiving data for the CTA_A & CTA_B feeds on the 15 Minute Delayed SIP product. UTP is operating normally. Currently working with the upstream provider to get this resolved. Customers should use 15 Minute Delayed CBOE pricing as a fallback. All missing data will be backfilled.

Delayed SIP Issue with CTA_A, & CTA_B

May <var data-var='date'>14</var>, <var data-var='time'>13:42</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>14</var>, <var data-var='time'>10:59</var> EDT Investigating - We are currently investigating this issue.

Options Feed

May <var data-var='date'> 8</var>, <var data-var='time'>11:33</var> EDT Resolved - Due to failed servers in AWS, some IEX and Equities EDGE points are missing data from this morning. Websockets and other data streams were not affected. Data backfill is in process. File a ticket if you need assistance with a backfill.

IEX & Equities Edge Partial Outage

Apr <var data-var='date'>16</var>, <var data-var='time'>01:30</var> EDT Resolved - Intrinio APIv2 received extreme and increasing traffic today which resulted in degraded service. Additional hardware as well as improved scaling and improved firewall rules were required to stabilize. We are continuing to monitor the situation.

DDoS Attack

Feb <var data-var='date'>24</var>, <var data-var='time'>12:58</var> EST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>10:37</var> EST Identified - We are working on an issue stemming from a change at our upstream provider.

Experiencing an issue with CBOE One Delayed Feed

Dec <var data-var='date'>28</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>16</var>, <var data-var='time'>15:39</var> EST Scheduled - We will be undergoing scheduled database maintenance during 12/27/2025 - 12/28/2025. There is the possibility of down time, partial and potential total outage during this period. If you have any questions, please email support@intrinio.com

Scheduled Database Maintenance (12/27-12/28)

Dec <var data-var='date'> 4</var>, <var data-var='time'>16:19</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'> 3</var>, <var data-var='time'>16:09</var> EST Identified - Reports of issues with upstream Kafka server having issues, not responding, and making us reconnect often. If you are experiencing any issues with Nasdaq Basic, this is the likely cause. We are actively working to resolve the issue.

Nasdaq Basic Issues

Oct <var data-var='date'>23</var>, <var data-var='time'>15:04</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>23</var>, <var data-var='time'>13:00</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>23</var>, <var data-var='time'>10:35</var> EDT Identified - The issue has been identified and a fix is being implemented.

Some customers may be experiencing issues with real time, delayed, and intraday stock prices this morning

Oct <var data-var='date'>20</var>, <var data-var='time'>19:02</var> EDT Resolved - The AWS issue was resolved as of 6:53pmEST. https://health.aws.amazon.com/health/status Oct <var data-var='date'>20</var>, <var data-var='time'>13:01</var> EDT Monitoring - AWS issues and outage are affecting our data feeds and some users are still experiencing delays. We continue monitoring the situation and most feeds are performing as expected. If you are encountering data delay or issue, please file a ticket and our dev team will follow up asap. https://account.intrinio.com/account/tickets/ AWS STATUS PAGE (https://health.aws.amazon.com/health/status)

AWS issues impacting Intrinio's APIs and data feeds today

Oct <var data-var='date'>20</var>, <var data-var='time'>09:00</var> EDT Resolved - AWS issues and outage are affecting our data feeds and some users are still experiencing delays. We continue monitoring the situation and most feeds are performing as expected. If you are encountering data delay or issue, please file a ticket and our dev team will follow up asap. https://account.intrinio.com/account/tickets/

Oct <var data-var='date'>14</var>, <var data-var='time'>13:16</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'>13</var>, <var data-var='time'>13:32</var> EDT Identified - The issue has been identified and a fix is being implemented.

Networking issue at upstream data center

Aug <var data-var='date'>13</var>, <var data-var='time'>14:26</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>12:33</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>11:13</var> EDT Identified - The issue can be affecting websocket and rest api access.

We are investigating a potential issue with the delayed sip feed (websocket)

Jul <var data-var='date'>18</var>, <var data-var='time'>10:47</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'>17</var>, <var data-var='time'>10:41</var> EDT Identified - The issue has been identified and a fix is being implemented.

Open Interest missing/returning 0 for contracts (delayed options feed)

May <var data-var='date'>12</var>, <var data-var='time'>10:58</var> EDT Resolved - Indices feed has been restored. May <var data-var='date'>12</var>, <var data-var='time'>09:54</var> EDT Identified - The issue has been identified and a fix is being implemented.

Indices Realtime Down

Mar <var data-var='date'>11</var>, <var data-var='time'>11:59</var> EDT Resolved - We've received processed all US prices from March 10th. Mar <var data-var='date'>10</var>, <var data-var='time'>22:07</var> EDT Investigating - EOD stock prices have been delayed from our source. We are working with our provider to get this data deliver ASAP.

Missing EOD Stock Prices for US Exchagnes

Feb <var data-var='date'> 3</var>, <var data-var='time'>09:53</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>16:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>16:25</var> EST Scheduled - The Investors Exchange (IEX) announced changes to the fees it charges for market data starting February 1, 2025. *While these changes may or may not be approved by the SEC, as your data provider, we want to make sure you are aware of your options should the changes go into effect* If you currently use/access the IEX real time stock prices feed and/or the real time options feed, this change will affect your subscription. Emails are being sent to our entire client base with the available options going forward. If you are actively using the feed but don't respond to our emails, your access to the IEX feed will be removed prior to February 1st, and a 15-minute delayed feed will replace it. If you have further questions, please contact our support team at support@intrinio.com OR email your Customer Success Rep directly. Regards, The Intrinio Team

Notice of upcoming changes to the Intrinio IEX real time feed due to the new Investors Exchange (IEX) policies

Jan <var data-var='date'>13</var>, <var data-var='time'>11:39</var> EST Resolved - This incident is now resolved and data is flowing. We are waiting for an update on the post mortem from the upstream provider. Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EST Investigating - We are investigating this issue that is affecting API and websocket users.

No pricing data for IEX real time feed

Jan <var data-var='date'> 7</var>, <var data-var='time'>10:39</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>15:05</var> EST Identified - We are experiencing brown outs with one of our cloud providers. We are working with them on recovery and simultaneously moving components other providers

Some customers may be experiencing errors while using the API

Jan <var data-var='date'> 6</var>, <var data-var='time'>12:16</var> EST Resolved - This incident has been resolved. Jan <var data-var='date'> 6</var>, <var data-var='time'>10:36</var> EST Identified - We identified an issue with the Quote endpoint <https://api-v2.intrinio.com/securities/{identifier}/quote> and are working on a fix.

Quote endpoint is unavailable for some customers

Dec <var data-var='date'>24</var>, <var data-var='time'>11:28</var> EST Resolved - This has been resolved. Awaiting a postmortem from IEX. https://iextrading.com/status/#/ Dec <var data-var='date'>23</var>, <var data-var='time'>12:01</var> EST Update - Correction. We are waiting for IEX to bring their trading system back online. Dec <var data-var='date'>23</var>, <var data-var='time'>12:00</var> EST Monitoring - Waiting for IEX to come back online. Dec <var data-var='date'>23</var>, <var data-var='time'>11:33</var> EST Identified - IEX Exchange has encountered an issue and stopped all trading IEX. They are in the process of trying to come back online. See updates from https://iextrading.com/status/#/

IEX Suspended All Trading

Dec <var data-var='date'>17</var>, <var data-var='time'>12:23</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>17:32</var> EST Identified - We are investigating reported error messages such as for api key, reached limits, etc.

Error messages when querying endpoints in API v2

Jun <var data-var='date'>11</var>, <var data-var='time'>10:10</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>11:54</var> EDT Identified - We identified an issue with NVDA's strike prices in the options feeds and are working for a resultion asap.

Incorrect strikes for NVDA

Jun <var data-var='date'>10</var>, <var data-var='time'>16:42</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>16:37</var> EDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>15:20</var> EDT Investigating - We are investigating this issue

Some clients may not be receiving options data via the python sdk

Apr <var data-var='date'> 4</var>, <var data-var='time'>13:36</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'> 4</var>, <var data-var='time'>11:41</var> EDT Investigating - We are investigating this issue that may be affecting clients accessing equities feeds.

Some clients are seeing null values for stock prices (eod, delayed, intraday, real time)

Mar <var data-var='date'>19</var>, <var data-var='time'>10:41</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>10:40</var> EDT Monitoring - Activities and data flow are back and up and running. We will continue monitoring the situation. Mar <var data-var='date'>19</var>, <var data-var='time'>10:11</var> EDT Investigating - We are currently investigating what could be causing the issue with delayed and real time data for some customers.

Is Intrinio down?

Intrinio status is UP

Lastest published events

Delayed SIP Issue with CTA_A, & CTA_B

Options Feed

IEX & Equities Edge Partial Outage

Intrinio Services, Components and Regions

Recent Intrinio events

Delayed SIP Issue with CTA_A, & CTA_B

Options Feed

IEX & Equities Edge Partial Outage

DDoS Attack

Experiencing an issue with CBOE One Delayed Feed

Scheduled Database Maintenance (12/27-12/28)