May <var data-var='date'>22</var>, <var data-var='time'>17:55</var> MDT Resolved - Some users may have experienced issues with multi-factor authentication. This has been resolved.

Multi-factor authentication issues

May <var data-var='date'>12</var>, <var data-var='time'>05:32</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>01:33</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>23:53</var> MDT Investigating - We are currently investigating this issue.

Some users cannot add enrollments to Catalog

May <var data-var='date'>11</var>, <var data-var='time'>16:21</var> MDT Resolved - All Canvas environments are available. May <var data-var='date'>11</var>, <var data-var='time'>16:19</var> MDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>11</var>, <var data-var='time'>16:18</var> MDT Monitoring - Canvas Beta and Canvas Test are now available. May <var data-var='date'> 7</var>, <var data-var='time'>21:17</var> MDT Update - Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance. May <var data-var='date'> 7</var>, <var data-var='time'>17:37</var> MDT Update - Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible May <var data-var='date'> 7</var>, <var data-var='time'>14:41</var> MDT Investigating - We are currently investigating this issue.

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

May <var data-var='date'>11</var>, <var data-var='time'>09:52</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:21</var> MDT Investigating - We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.

Some users are having difficulties logging into Student ePortfolios

May <var data-var='date'>11</var>, <var data-var='time'>07:39</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>07:34</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>07:26</var> MDT Investigating - We are currently investigating this issue.

UI Elements in New Quizzes are not loading for users.

May <var data-var='date'>11</var>, <var data-var='time'>07:16</var> MDT Resolved - Some users may be experiencing slowness when accessing Canvas.

Some users may be experiencing slowness when accessing Canvas.

May <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> MDT Identified - The issue has been identified and a fix is being implemented.

Unsupported files for Groupdocs unable to render

May <var data-var='date'> 7</var>, <var data-var='time'>03:45</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>01:24</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>01:11</var> MDT Investigating - We are currently investigating this issue.

Some users may not see their data in Canvas Portfolio

May <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> MDT Resolved - UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support. May <var data-var='date'> 6</var>, <var data-var='time'>15:13</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 2</var>, <var data-var='time'>12:46</var> MDT Update - We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident. We have: - Revoked privileged credentials and access tokens associated with affected systems - Deployed patches to enhance system security - Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused - Implemented increased monitoring across all platforms While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer May <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> MDT Investigating - Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed. Steve Proud Chief Information Security Officer

Confirmed Security Incident

May <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> MDT Resolved - Resolved: Canvas Data 2 & Beta are available. Canvas Test is now available. May <var data-var='date'> 4</var>, <var data-var='time'>11:11</var> MDT Update - Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance. As more information becomes available we will update here. May <var data-var='date'> 3</var>, <var data-var='time'>19:24</var> MDT Update - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 3</var>, <var data-var='time'>16:35</var> MDT Update - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 2</var>, <var data-var='time'>12:53</var> MDT Update - Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice) We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience. May <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> MDT Update - Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 1</var>, <var data-var='time'>08:09</var> MDT Update - Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance. As more information becomes available we will update here. Apr <var data-var='date'>30</var>, <var data-var='time'>17:06</var> MDT Investigating - Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.

Canvas Data 2 & Beta are available. Canvas Test Is Now Available

May <var data-var='date'> 5</var>, <var data-var='time'>12:32</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>12:11</var> MDT Investigating - We are currently investigating this issue.

Users utilizing Outcomes may run into errors or incorrect scores.

May <var data-var='date'> 4</var>, <var data-var='time'>21:01</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>20:01</var> MDT Investigating - We are currently investigating this issue.

Canvas: Developer Keys page does not load contents

May <var data-var='date'> 4</var>, <var data-var='time'>18:09</var> MDT Resolved - This incident has been resolved. If you are still seeing page errors, please clear your browser cookies and cache. May <var data-var='date'> 4</var>, <var data-var='time'>17:33</var> MDT Investigating - We are currently investigating this issue.

Some Users May Encounter Errors When Accessing Canvas

May <var data-var='date'> 4</var>, <var data-var='time'>17:41</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>17:36</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>16:54</var> MDT Investigating - We are currently investigating this issue.

We are currently investigating reports of intermittent failures within the DocViewer conversion engine

May <var data-var='date'> 4</var>, <var data-var='time'>09:35</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 4</var>, <var data-var='time'>07:57</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 4</var>, <var data-var='time'>07:45</var> MDT Investigating - We are currently investigating this issue.

Some users may experience slowness when accessing Canvas.

Apr <var data-var='date'>28</var>, <var data-var='time'>21:26</var> MDT Resolved - This incident has been resolved. Our engineers are in the process of restoring the weblog data that was missed during the incident, but new weblogs are updating normally again. Apr <var data-var='date'>28</var>, <var data-var='time'>20:54</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>28</var>, <var data-var='time'>20:14</var> MDT Investigating - We are currently investigating this issue.

Canvas Data 2 is showing latency in pulling weblog data

Apr <var data-var='date'>24</var>, <var data-var='time'>07:26</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>03:25</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>03:03</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>24</var>, <var data-var='time'>01:33</var> MDT Investigating - We are currently investigating this issue.

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are not processing for some users

Apr <var data-var='date'>23</var>, <var data-var='time'>00:17</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>00:10</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>23</var>, <var data-var='time'>00:07</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>23:54</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>23:41</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>23:28</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>23:15</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>23:02</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>22:52</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>22:39</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>22:22</var> MDT Investigating - We are currently investigating this issue.

Some users may experience error messages when grading Classic Quizzes

Apr <var data-var='date'>22</var>, <var data-var='time'>21:13</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>21:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>22</var>, <var data-var='time'>20:59</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>20:32</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>19:39</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>19:15</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>18:48</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>18:14</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>17:45</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>22</var>, <var data-var='time'>17:22</var> MDT Investigating - We are currently investigating this issue.

Some users in the IAD region who are using a trust instance are unable to log into Canvas.

Apr <var data-var='date'>22</var>, <var data-var='time'>08:46</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>22</var>, <var data-var='time'>07:23</var> MDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>22</var>, <var data-var='time'>07:11</var> MDT Investigating - We are currently investigating this issue.

Some users may experience errors when accessing Canvas Career.

Apr <var data-var='date'>21</var>, <var data-var='time'>19:26</var> MDT Resolved - This incident has been resolved. Users who are seeing these errors may see resolution by clearing cache and cookies. Apr <var data-var='date'>21</var>, <var data-var='time'>19:22</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. If users are still seeing these errors, clearing browser cache and cookies may resolve the behavior. Apr <var data-var='date'>21</var>, <var data-var='time'>19:05</var> MDT Update - We are continuing to investigate this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>19:04</var> MDT Update - If you see these errors in a regular browser, clearing cache and cookies may resolve them. Apr <var data-var='date'>21</var>, <var data-var='time'>17:42</var> MDT Investigating - We are currently investigating this issue, and have seen increased reports from users accessing via Respondus.

Some Users May Encounter Sporadic Errors When Logging into Canvas.

Apr <var data-var='date'>21</var>, <var data-var='time'>11:33</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>11:26</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>21</var>, <var data-var='time'>11:12</var> MDT Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'>21</var>, <var data-var='time'>11:11</var> MDT Identified - The issue has been identified and a fix is being implemented.

Some users may be experiencing slowness or timeout errors when accessing Canvas. Currently it appears to be affecting users that cross-domain multiple canvas instances together.

Apr <var data-var='date'>17</var>, <var data-var='time'>00:00</var> MDT Resolved - Some users may have received loading errors when attempting to access Catalog between 2:17PM and 2:27PM MDT.

Loading Errors when accessing Catalog

Apr <var data-var='date'>15</var>, <var data-var='time'>13:39</var> MDT Resolved - Some users may have encountered longer than usual loading times or page errors when accessing Canvas.

Some Users May Encounter Long Load Times or Page Errors When Accessing Canvas

Apr <var data-var='date'>15</var>, <var data-var='time'>12:49</var> MDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>11:55</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>15</var>, <var data-var='time'>11:43</var> MDT Investigating - We are currently investigating this issue.

Is Instructure down?

Instructure status is UP

Lastest published events

Multi-factor authentication issues

Some users cannot add enrollments to Catalog

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

Instructure Services, Components and Regions

Recent Instructure events

Multi-factor authentication issues

Some users cannot add enrollments to Catalog

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

Some users are having difficulties logging into Student ePortfolios

UI Elements in New Quizzes are not loading for users.

Some users may be experiencing slowness when accessing Canvas.

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Is Instructure down?

Instructure status is UP

Lastest published events

Multi-factor authentication issues

Some users cannot add enrollments to Catalog

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

Instructure Services, Components and Regions

Recent Instructure events

Multi-factor authentication issues

Some users cannot add enrollments to Catalog

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

Some users are having difficulties logging into Student ePortfolios

UI Elements in New Quizzes are not loading for users.

Some users may be experiencing slowness when accessing Canvas.

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!