Apr <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> MDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> MDT Investigating - We are currently investigating this issue.

Using the Canvas Career agent can cause an error message

Apr <var data-var='date'> 8</var>, <var data-var='time'>05:47</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:57</var> MDT Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:07</var> MDT Update - We are continuing to work on a fix for this issue.Apr <var data-var='date'> 8</var>, <var data-var='time'>02:57</var> MDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>02:44</var> MDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 8</var>, <var data-var='time'>02:29</var> MDT Update - We are continuing to investigate this issue.Apr <var data-var='date'> 8</var>, <var data-var='time'>02:14</var> MDT Investigating - We are currently investigating this issue.

Some users are being logged out from their Canvas Application on Android mobile devices

Apr <var data-var='date'> 8</var>, <var data-var='time'>03:49</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:45</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:33</var> MDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>03:23</var> MDT Investigating - We are currently investigating this issue.

Some users may encounter broken images and media files in Canvas

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:54</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 6</var>, <var data-var='time'>11:49</var> MDT Update - Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.Apr <var data-var='date'> 6</var>, <var data-var='time'>11:45</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 6</var>, <var data-var='time'>11:33</var> MDT Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 6</var>, <var data-var='time'>09:47</var> MDT Investigating - We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Apr <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> MDT Resolved - This incident has been resolved.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Apr <var data-var='date'> 2</var>, <var data-var='time'>08:41</var> MDT Investigating - We are currently investigating this issue.

Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors

Mar <var data-var='date'>30</var>, <var data-var='time'>16:59</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>30</var>, <var data-var='time'>13:57</var> MDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>30</var>, <var data-var='time'>10:11</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>30</var>, <var data-var='time'>09:48</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>30</var>, <var data-var='time'>09:42</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>30</var>, <var data-var='time'>09:13</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>30</var>, <var data-var='time'>09:13</var> MDT Investigating - We are currently investigating this issue.

Some Users are getting 502 errors when accessing New Quizzes

Mar <var data-var='date'>27</var>, <var data-var='time'>17:03</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>27</var>, <var data-var='time'>16:35</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>15:26</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>27</var>, <var data-var='time'>15:02</var> MDT Investigating - We are currently investigating this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>14:42</var> MDT Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>27</var>, <var data-var='time'>14:11</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>27</var>, <var data-var='time'>11:51</var> MDT Investigating - We are currently investigating this issue.

Users are experiencing incorrect images showing up in Classic Quizzes

Mar <var data-var='date'>24</var>, <var data-var='time'>20:49</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>24</var>, <var data-var='time'>17:23</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>24</var>, <var data-var='time'>16:55</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>24</var>, <var data-var='time'>16:45</var> MDT Investigating - We are currently investigating this issue.

Some institutions are experiencing Media files not loading or previewing within New Quizzes or Speedgrader.

Mar <var data-var='date'>23</var>, <var data-var='time'>08:20</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>23</var>, <var data-var='time'>07:43</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.

Some users may be experiencing slowness or timeout errors when accessing Canvas

Mar <var data-var='date'>19</var>, <var data-var='time'>17:38</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>19</var>, <var data-var='time'>14:28</var> MDT Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>19</var>, <var data-var='time'>13:23</var> MDT Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'>19</var>, <var data-var='time'>11:17</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>19</var>, <var data-var='time'>10:56</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>10:40</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>19</var>, <var data-var='time'>10:38</var> MDT Investigating - New Quizzes tables in Canvas Data are experiencing delays.

Delayed New Quizzes Data in Canvas Data

Mar <var data-var='date'>10</var>, <var data-var='time'>18:03</var> MDT Resolved - This incident has been resolved.Mar <var data-var='date'>10</var>, <var data-var='time'>17:50</var> MDT Identified - The issue has been identified and a fix is being implemented.Mar <var data-var='date'>10</var>, <var data-var='time'>17:50</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>17:49</var> MDT Update - We are continuing to investigate this issue.Mar <var data-var='date'>10</var>, <var data-var='time'>17:18</var> MDT Update - Some users may encounter page errors when accessing Canvas group discussions implementing advanced rubrics.Mar <var data-var='date'>10</var>, <var data-var='time'>17:13</var> MDT Investigating - Some users may encounter page errors when accessing Canvas discussions.

Page Errors when Accessing Canvas Discussions Implementing Advanced Rubrics

Feb <var data-var='date'>24</var>, <var data-var='time'>17:56</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>24</var>, <var data-var='time'>17:49</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>17:12</var> MST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>24</var>, <var data-var='time'>16:37</var> MST Update - We are continuing to investigate this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>16:11</var> MST Update - We are continuing to investigate this issue.Feb <var data-var='date'>24</var>, <var data-var='time'>16:04</var> MST Investigating - We are currently investigating this issue.

Some Users may Encounter Slow Load Times or Page Errors when Accessing Canvas

Feb <var data-var='date'>23</var>, <var data-var='time'>20:25</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>20:24</var> MST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>23</var>, <var data-var='time'>20:23</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>23</var>, <var data-var='time'>20:13</var> MST Update - We are continuing to investigate this issue.Feb <var data-var='date'>23</var>, <var data-var='time'>19:52</var> MST Investigating - We are currently investigating this issue.

Users are experiencing page load errors in Canvas.

Feb <var data-var='date'>23</var>, <var data-var='time'>20:09</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>19:23</var> MST Investigating - We are currently investigating this issue.

Some users in the Sydney region may experience long load times or page errors in Canvas.

Feb <var data-var='date'>23</var>, <var data-var='time'>10:01</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>23</var>, <var data-var='time'>09:29</var> MST Identified - The issue has been identified and a fix is being implemented.

Some users may be experiencing slow load times or timeout errors when accessing Canvas

Feb <var data-var='date'>20</var>, <var data-var='time'>01:37</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>19</var>, <var data-var='time'>23:54</var> MST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>19</var>, <var data-var='time'>23:20</var> MST Update - We are continuing to monitor for any further issues.Feb <var data-var='date'>19</var>, <var data-var='time'>22:39</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>19</var>, <var data-var='time'>20:47</var> MST Update - We are continuing to investigate this issue.Feb <var data-var='date'>19</var>, <var data-var='time'>20:45</var> MST Investigating - We are currently investigating this issue.

A small subset of users in the United States among those who use multi-factor authentication are unable to log into Canvas.

Feb <var data-var='date'>12</var>, <var data-var='time'>13:58</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>09:58</var> MST Identified - The issue has been identified and a fix is being implemented.

Feb <var data-var='date'>11</var>, <var data-var='time'>18:40</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>11</var>, <var data-var='time'>18:29</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>11</var>, <var data-var='time'>16:41</var> MST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>11</var>, <var data-var='time'>16:11</var> MST Investigating - We are currently investigating this issue.

DocViewer failing to render new files for some users

Feb <var data-var='date'>10</var>, <var data-var='time'>12:04</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'>10</var>, <var data-var='time'>11:34</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>10</var>, <var data-var='time'>11:10</var> MST Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>10</var>, <var data-var='time'>11:06</var> MST Investigating - We are currently investigating this issue.

Users attempting to contact us via Phone may see longer wait times.

Feb <var data-var='date'> 6</var>, <var data-var='time'>02:50</var> MST Resolved - This incident has been resolved.Feb <var data-var='date'> 6</var>, <var data-var='time'>02:48</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 6</var>, <var data-var='time'>02:44</var> MST Identified - The issue has been identified and a fix is being implemented. Desktop version of Canvas is fully operational, and currently authenticated customers can access our mobile apps without errors.

Some Canvas users are unable to log in using mobile applications

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:13</var> MST Resolved - "As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required."Feb <var data-var='date'> 4</var>, <var data-var='time'>11:57</var> MST Monitoring - "As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible."Feb <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> MST Update - We are continuing to investigate this issue.Feb <var data-var='date'> 4</var>, <var data-var='time'>11:49</var> MST Investigating - From Learnosity: "As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible." Impacting MC student, MC masterygrade, and MC performance grader.

Learnosity outage impacting assessment delivery to students

Feb <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> MST Resolved - Between 06:00 and 06:20 MST, some users may have experienced errors when trying to preview or download files in Canvas (e.g. images, videos, attachments).

Some users may encounter errors when previewing or downloading files in Canvas

Jan <var data-var='date'>29</var>, <var data-var='time'>10:57</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>10:43</var> MST Update - We are continuing to work on a fix for this issue.Jan <var data-var='date'>29</var>, <var data-var='time'>10:43</var> MST Identified - The issue has been identified and a fix is being implemented.

Jan <var data-var='date'>29</var>, <var data-var='time'>08:50</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>29</var>, <var data-var='time'>08:29</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>29</var>, <var data-var='time'>07:55</var> MST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>29</var>, <var data-var='time'>07:19</var> MST Investigating - We are currently investigating this issue.

Jan <var data-var='date'>28</var>, <var data-var='time'>13:05</var> MST Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>12:48</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>28</var>, <var data-var='time'>12:26</var> MST Update - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>28</var>, <var data-var='time'>12:25</var> MST Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>28</var>, <var data-var='time'>12:23</var> MST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>28</var>, <var data-var='time'>11:41</var> MST Investigating - We are currently investigating this issue.

Is Instructure down?

Instructure status is DEGRADED

Components with issues

Lastest published events

Using the Canvas Career agent can cause an error message

Some users are being logged out from their Canvas Application on Android mobile devices

Some users may encounter broken images and media files in Canvas

Instructure Services, Components and Regions

Recent Instructure events

Using the Canvas Career agent can cause an error message

Some users are being logged out from their Canvas Application on Android mobile devices

Some users may encounter broken images and media files in Canvas

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors

Some Users are getting 502 errors when accessing New Quizzes

Get your FREE account now,
5 monitors included!

Is Instructure down?

Instructure status is DEGRADED

Components with issues

Lastest published events

Using the Canvas Career agent can cause an error message

Some users are being logged out from their Canvas Application on Android mobile devices

Some users may encounter broken images and media files in Canvas

Instructure Services, Components and Regions

Recent Instructure events

Using the Canvas Career agent can cause an error message

Some users are being logged out from their Canvas Application on Android mobile devices

Some users may encounter broken images and media files in Canvas

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Clients attempting to create courses and content via Ignite AI in Canvas Career are receiving errors

Some Users are getting 502 errors when accessing New Quizzes

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!