Sep <var data-var='date'>30</var>, <var data-var='time'>13:03</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>30</var>, <var data-var='time'>11:45</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>30</var>, <var data-var='time'>11:04</var> MDT Investigating - We are currently investigating this issue.

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users

Sep <var data-var='date'>18</var>, <var data-var='time'>07:35</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>07:30</var> MDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>18</var>, <var data-var='time'>07:19</var> MDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>18</var>, <var data-var='time'>07:17</var> MDT Investigating - We are currently investigating this issue.

Some users are experiencing errors when interacting with SCORM packages.

Sep <var data-var='date'>16</var>, <var data-var='time'>09:29</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>03:11</var> MDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>16</var>, <var data-var='time'>03:05</var> MDT Update - Our ticketing system provider has confirmed a service disruption causing errors and intermittent access. We are closely monitoring their status page for updates: https://status.salesforce.com/incidents/20004433 . Sep <var data-var='date'>16</var>, <var data-var='time'>02:52</var> MDT Investigating - We are currently investigating this issue.

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Sep <var data-var='date'>14</var>, <var data-var='time'>06:25</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>00:52</var> MDT Investigating - We are currently investigating this issue.

Canvas support phone system is experiencing connection issues

Sep <var data-var='date'>14</var>, <var data-var='time'>03:46</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>14</var>, <var data-var='time'>03:18</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>14</var>, <var data-var='time'>03:13</var> MDT Investigating - We are currently investigating this issue.

Some users are experiencing slow load times when accessing Canvas

Sep <var data-var='date'>11</var>, <var data-var='time'>09:40</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>11</var>, <var data-var='time'>09:33</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>11</var>, <var data-var='time'>09:26</var> MDT Investigating - A small group of users may encounter 404 errors or page not found errors immediately after item creation in Canvas.

Errors Following Item Creation In Canvas

Sep <var data-var='date'>10</var>, <var data-var='time'>08:41</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>08:29</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>08:18</var> MDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>10</var>, <var data-var='time'>08:13</var> MDT Investigating - Some users are experiencing slow loading and page error messages when accessing New Quizzes in Canvas.

Slow loading and page error messages when accessing New Quizzes

Sep <var data-var='date'>10</var>, <var data-var='time'>08:00</var> MDT Resolved - Some users had been experiencing slow load time and page error messages when accessing Canvas. This behavior has been resolved and Canvas is functioning normally again.

Slow load times and Page error messages

Sep <var data-var='date'> 6</var>, <var data-var='time'>19:14</var> MDT Resolved - From 01:14 UTC to 03:43 UTC, a subset of users in the ap-southeast-1 region experienced slow load times and page errors when trying to access Canvas.

Slow load times and page errors when accessing Canvas

Sep <var data-var='date'> 3</var>, <var data-var='time'>09:57</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:37</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:14</var> MDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:02</var> MDT Investigating - We are currently investigating this issue.

Some users are experiencing slow load times and page errors when accessing New Quizzes

Sep <var data-var='date'> 1</var>, <var data-var='time'>01:53</var> MDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>01:46</var> MDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 1</var>, <var data-var='time'>01:41</var> MDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 1</var>, <var data-var='time'>01:26</var> MDT Investigating - We are currently investigating this issue.

SIN Users getting a Website is under heavy Load (request timed out)

Aug <var data-var='date'>31</var>, <var data-var='time'>20:50</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>20:16</var> MDT Investigating - We are currently investigating this issue.

Some users in the Asia-Pacific region are experiencing slowness or page errors in Canvas.

Aug <var data-var='date'>31</var>, <var data-var='time'>17:06</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>16:26</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>31</var>, <var data-var='time'>15:53</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>31</var>, <var data-var='time'>15:04</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>31</var>, <var data-var='time'>14:21</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>31</var>, <var data-var='time'>14:11</var> MDT Update - We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving. Aug <var data-var='date'>31</var>, <var data-var='time'>13:39</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>13:08</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>12:42</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>12:12</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>31</var>, <var data-var='time'>11:49</var> MDT Investigating - We are currently investigating this issue.

PDX Users getting a Website is under heavy Load (request timed out)

Aug <var data-var='date'>31</var>, <var data-var='time'>12:53</var> MDT Resolved - The issue has been resolved. Aug <var data-var='date'>28</var>, <var data-var='time'>10:12</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>12:39</var> MDT Investigating - Mastery Connect has identified that for a limited number of assessments, students may be unable to submit or resume a started assessment. We are still investigating the full scope but show no evidence that this is impacting Mastery Predictive Assessments.

Students unable to submit or resume certain assessments

Aug <var data-var='date'>24</var>, <var data-var='time'>12:10</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>11:56</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>10:15</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>24</var>, <var data-var='time'>09:58</var> MDT Investigating - We are currently investigating this issue.

Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas

Aug <var data-var='date'>24</var>, <var data-var='time'>11:30</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>24</var>, <var data-var='time'>10:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>24</var>, <var data-var='time'>09:03</var> MDT Identified - Users may experience slowness, blank pages, or high latency in the Impact Dashboard and delays with Impact messages. Users may also be unable to access Campaign Templates. We are actively working to resolve the issue with the highest priority.

Users in the Virginia and Oregon regions are unable to access Impact Messaging and Dashboard

Aug <var data-var='date'>23</var>, <var data-var='time'>21:44</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>21:30</var> MDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>23</var>, <var data-var='time'>21:30</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>23</var>, <var data-var='time'>20:46</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>23</var>, <var data-var='time'>20:42</var> MDT Investigating - We are currently investigating this issue.

Some Canvas users may experience degraded media playback

Aug <var data-var='date'>21</var>, <var data-var='time'>10:55</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> MDT Identified - The issue has been identified and a fix is being implemented.

Some users are experiencing Slowness with Outcomes

Aug <var data-var='date'>17</var>, <var data-var='time'>07:43</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>07:30</var> MDT Identified - A small number of users may experience errors when playing or uploading media files

Some users may experience errors when playing or uploading media files

Aug <var data-var='date'>17</var>, <var data-var='time'>06:32</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>06:28</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>06:20</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>17</var>, <var data-var='time'>06:15</var> MDT Investigating - We are currently investigating this issue.

Some users may run into slow load times or errors when accessing Canvas

Aug <var data-var='date'>13</var>, <var data-var='time'>18:38</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>13:31</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>12:42</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>12:28</var> MDT Investigating - We are currently investigating this issue.

Some users receiving errors when accessing Canvas

Aug <var data-var='date'>11</var>, <var data-var='time'>10:48</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>10:40</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>10:02</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>08:56</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>11</var>, <var data-var='time'>08:33</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>08:25</var> MDT Investigating - We are currently investigating this issue.

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:42</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:50</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> MDT Investigating - We are currently investigating this issue.

Stride users may experience 403 error messages when accessing LTIs

Jul <var data-var='date'>28</var>, <var data-var='time'>03:10</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>03:01</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>02:45</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>02:16</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>01:59</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>28</var>, <var data-var='time'>01:50</var> MDT Investigating - We are currently investigating this issue.

New Quizzes may be down for some users

Jul <var data-var='date'>28</var>, <var data-var='time'>01:04</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>00:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>00:44</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>28</var>, <var data-var='time'>00:36</var> MDT Investigating - We are currently investigating this issue.

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Lastest published events

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users

Some users are experiencing errors when interacting with SCORM packages.

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Instructure Services, Components and Regions

Recent Instructure events

Canvas Jobs (course import/export, SIS imports, Blueprint syncs, Grade posting) are processing slowly for some users

Some users are experiencing errors when interacting with SCORM packages.

Due to an incident impacting our external service provider (Salesforce), we are currently experiencing issues with our Instructure Support communication channels.

Canvas support phone system is experiencing connection issues

Some users are experiencing slow load times when accessing Canvas

Errors Following Item Creation In Canvas