Jul <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:56</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> MDT Investigating - We are currently investigating this issue.

Some Users May Encounter Errors When Attempting To Log Into Canvas

Jun <var data-var='date'>30</var>, <var data-var='time'>18:44</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>18:35</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>18:13</var> MDT Investigating - We are currently investigating this issue.

Some users are experiencing errors when logging into Canvas on Android devices.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:45</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>12:23</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>11:50</var> MDT Investigating - We are currently investigating the reported delays for Sistemic rostering and grade syncs.

Sistemic rostering and grade sync delays

Jun <var data-var='date'>22</var>, <var data-var='time'>19:52</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>19:36</var> MDT Investigating - We are currently investigating this issue.

Some users in Western Europe are experiencing slow load times in Canvas DocViewer.

Jun <var data-var='date'>22</var>, <var data-var='time'>11:09</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>10:54</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>10:35</var> MDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>10:02</var> MDT Investigating - We are currently investigating this issue.

Users attempting to access Canvas Portfolio are getting an error when attempting to access

Jun <var data-var='date'>22</var>, <var data-var='time'>06:07</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>06:05</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>04:46</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>04:44</var> MDT Investigating - We are currently investigating this issue.

Some users may encounter errors when using IgniteAI Agent

Jun <var data-var='date'>18</var>, <var data-var='time'>07:29</var> MDT Resolved - Impact 1.0 was temporarily unavailable for users in Mumbai.

Impact unavailble for users in Mumbai

Jun <var data-var='date'>17</var>, <var data-var='time'>03:48</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>03:43</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>02:53</var> MDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'>10</var>, <var data-var='time'>12:13</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>12:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>12:04</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>12:02</var> MDT Investigating - We are currently investigating this issue.

Canvas Careers unavailable. Users receive the error "Failed to load navigation."

Jun <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:42</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:33</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> MDT Investigating - Some users are being prompted to fill out an Internal Access Manager request form when accessing Canvas. Our engineers are investigating this.

Some users receiving Internal Access Manager request form

Jun <var data-var='date'> 5</var>, <var data-var='time'>04:27</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>04:22</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>02:51</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>02:39</var> MDT Investigating - We are currently investigating this issue.

Some users may encounter errors when accessing SCORM LTI Tool and Content

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:11</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:41</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> MDT Investigating - We are currently investigating this issue.

HTML files download instead of previewing which may disrupt course content in Canvas

May <var data-var='date'>29</var>, <var data-var='time'>06:40</var> MDT Resolved - From 6:41 AM to 6:55 AM MST Studio service in the SYD region was down.

Studio service is down in SYD region

May <var data-var='date'>28</var>, <var data-var='time'>06:00</var> MDT Resolved - Beginning 6:00am MDT users may have received multiple email notifications for Studio auto-captions. These notifications were from Canvas but were incorrectly being sent multiple times to users. While some additional queued notification emails may still be sent, the cause of this behavior was identified and corrected.

Studio bulk auto-caption notification emails

May <var data-var='date'>22</var>, <var data-var='time'>17:55</var> MDT Resolved - Some users may have experienced issues with multi-factor authentication. This has been resolved.

Multi-factor authentication issues

May <var data-var='date'>12</var>, <var data-var='time'>05:32</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>01:33</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>23:53</var> MDT Investigating - We are currently investigating this issue.

Some users cannot add enrollments to Catalog

May <var data-var='date'>11</var>, <var data-var='time'>16:21</var> MDT Resolved - All Canvas environments are available. May <var data-var='date'>11</var>, <var data-var='time'>16:19</var> MDT Update - We are continuing to monitor for any further issues. May <var data-var='date'>11</var>, <var data-var='time'>16:18</var> MDT Monitoring - Canvas Beta and Canvas Test are now available. May <var data-var='date'> 7</var>, <var data-var='time'>21:17</var> MDT Update - Canvas is now available for most users. Canvas Beta and Canvas Test remain in maintenance. May <var data-var='date'> 7</var>, <var data-var='time'>17:37</var> MDT Update - Instructure has placed Canvas, Canvas Beta and Canvas Test in maintenance mode. We anticipate being up soon, and will provide updates as soon as possible May <var data-var='date'> 7</var>, <var data-var='time'>14:41</var> MDT Investigating - We are currently investigating this issue.

Canvas is Available for Most Users. Canvas Beta and Canvas Test are also available.

May <var data-var='date'>11</var>, <var data-var='time'>09:52</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:21</var> MDT Investigating - We are currently investigating an issue where some users are having difficulties logging into Student ePortfolios. This is not affecting customers.

Some users are having difficulties logging into Student ePortfolios

May <var data-var='date'>11</var>, <var data-var='time'>07:39</var> MDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>07:34</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>07:26</var> MDT Investigating - We are currently investigating this issue.

UI Elements in New Quizzes are not loading for users.

May <var data-var='date'>11</var>, <var data-var='time'>07:16</var> MDT Resolved - Some users may be experiencing slowness when accessing Canvas.

Some users may be experiencing slowness when accessing Canvas.

May <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>09:55</var> MDT Identified - The issue has been identified and a fix is being implemented.

Unsupported files for Groupdocs unable to render

May <var data-var='date'> 7</var>, <var data-var='time'>03:45</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>01:24</var> MDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>01:11</var> MDT Investigating - We are currently investigating this issue.

Some users may not see their data in Canvas Portfolio

May <var data-var='date'> 6</var>, <var data-var='time'>15:15</var> MDT Resolved - UPDATE - Canvas is fully operational, and we are not seeing any ongoing unauthorized activity. As a precaution, we recommend customers follow security best practices, including enforcing MFA on privileged accounts, reviewing admin access, and rotating API tokens or keys where applicable. This will be our final update via this status page for this incident. We will continue to provide updates as appropriate through other channels and are now communicating directly with impacted customers to provide organization-specific information and support. May <var data-var='date'> 6</var>, <var data-var='time'>15:13</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 2</var>, <var data-var='time'>12:46</var> MDT Update - We are providing an update on the security incident we advised you of yesterday. While our investigation continues alongside our outside forensics experts, at this stage we believe the incident has been contained. Here are the steps we have taken since we became aware of the incident. We have: - Revoked privileged credentials and access tokens associated with affected systems - Deployed patches to enhance system security - Out of an abundance of caution, we rotated certain keys, even though there is no evidence they were misused - Implemented increased monitoring across all platforms While we continue actively investigating, thus far, indications are that the information involved consists of certain identifying information of users at affected institutions, such as names, email addresses, and student ID numbers, as well as messages among users. At this time, we have found no evidence that passwords, dates of birth, government identifiers, or financial information were involved. If that changes, we will notify any impacted institutions. Thank you for your patience as we work to resolve this matter. We sincerely regret any inconvenience or concern this may cause. We will continue to keep you apprised as our investigation progresses. For up-to-date information on specific systems, please continue to visit our status page. Steve Proud Chief Information Security Officer May <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> MDT Investigating - Instructure recently experienced a cybersecurity incident perpetrated by a criminal threat actor. We are actively investigating this incident with the help of outside forensics experts. We are working quickly to understand the extent of the incident and actively taking steps to minimize its impact. Maintaining your trust is our highest priority, and we are committed to transparency throughout this process. We will provide new information as it is confirmed. Steve Proud Chief Information Security Officer

Confirmed Security Incident

May <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> MDT Resolved - Resolved: Canvas Data 2 & Beta are available. Canvas Test is now available. May <var data-var='date'> 4</var>, <var data-var='time'>11:11</var> MDT Update - Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance. As more information becomes available we will update here. May <var data-var='date'> 3</var>, <var data-var='time'>19:24</var> MDT Update - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 3</var>, <var data-var='time'>16:35</var> MDT Update - Canvas Data 2 should now be available for all customers. Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 2</var>, <var data-var='time'>12:53</var> MDT Update - Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice) We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience. May <var data-var='date'> 1</var>, <var data-var='time'>11:47</var> MDT Update - Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance. As more information becomes available we will update here. May <var data-var='date'> 1</var>, <var data-var='time'>08:09</var> MDT Update - Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance. As more information becomes available we will update here. Apr <var data-var='date'>30</var>, <var data-var='time'>17:06</var> MDT Investigating - Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality. We are continuing to review the issue and will provide updates here as more information becomes available. Thank you for your patience.

Canvas Data 2 & Beta are available. Canvas Test Is Now Available

May <var data-var='date'> 5</var>, <var data-var='time'>12:32</var> MDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>12:13</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>12:12</var> MDT Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>12:11</var> MDT Investigating - We are currently investigating this issue.

Is Instructure down?

Instructure status is UP

Lastest published events

Some Users May Encounter Errors When Attempting To Log Into Canvas

Some users are experiencing errors when logging into Canvas on Android devices.

Sistemic rostering and grade sync delays

Instructure Services, Components and Regions

Recent Instructure events

Some Users May Encounter Errors When Attempting To Log Into Canvas

Some users are experiencing errors when logging into Canvas on Android devices.

Sistemic rostering and grade sync delays

Some users in Western Europe are experiencing slow load times in Canvas DocViewer.

Users attempting to access Canvas Portfolio are getting an error when attempting to access

Some users may encounter errors when using IgniteAI Agent

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Is Instructure down?

Instructure status is UP

Lastest published events

Some Users May Encounter Errors When Attempting To Log Into Canvas

Some users are experiencing errors when logging into Canvas on Android devices.

Sistemic rostering and grade sync delays

Instructure Services, Components and Regions

Recent Instructure events

Some Users May Encounter Errors When Attempting To Log Into Canvas

Some users are experiencing errors when logging into Canvas on Android devices.

Sistemic rostering and grade sync delays

Some users in Western Europe are experiencing slow load times in Canvas DocViewer.

Users attempting to access Canvas Portfolio are getting an error when attempting to access

Some users may encounter errors when using IgniteAI Agent

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!