Aug <var data-var='date'>21</var>, <var data-var='time'>10:55</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>21</var>, <var data-var='time'>10:07</var> MDT Identified - The issue has been identified and a fix is being implemented.

Some users are experiencing Slowness with Outcomes

Aug <var data-var='date'>17</var>, <var data-var='time'>07:43</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>07:30</var> MDT Identified - A small number of users may experience errors when playing or uploading media files

Some users may experience errors when playing or uploading media files

Aug <var data-var='date'>17</var>, <var data-var='time'>06:32</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>06:28</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>17</var>, <var data-var='time'>06:20</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>17</var>, <var data-var='time'>06:15</var> MDT Investigating - We are currently investigating this issue.

Some users may run into slow load times or errors when accessing Canvas

Aug <var data-var='date'>13</var>, <var data-var='time'>18:38</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>13:31</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>13</var>, <var data-var='time'>12:42</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>13</var>, <var data-var='time'>12:28</var> MDT Investigating - We are currently investigating this issue.

Some users receiving errors when accessing Canvas

Aug <var data-var='date'>11</var>, <var data-var='time'>10:48</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>10:40</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>10:02</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>08:56</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>11</var>, <var data-var='time'>08:33</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>08:25</var> MDT Investigating - We are currently investigating this issue.

Aug <var data-var='date'> 6</var>, <var data-var='time'>13:12</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:42</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>12:18</var> MDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:50</var> MDT Update - We are continuing to investigate this issue. Aug <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> MDT Investigating - We are currently investigating this issue.

Stride users may experience 403 error messages when accessing LTIs

Jul <var data-var='date'>28</var>, <var data-var='time'>03:10</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>03:01</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>02:45</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>02:16</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>28</var>, <var data-var='time'>01:59</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>28</var>, <var data-var='time'>01:50</var> MDT Investigating - We are currently investigating this issue.

New Quizzes may be down for some users

Jul <var data-var='date'>28</var>, <var data-var='time'>01:04</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>00:50</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>28</var>, <var data-var='time'>00:44</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>28</var>, <var data-var='time'>00:36</var> MDT Investigating - We are currently investigating this issue.

Free-for-Teacher users may encounter errors when accessing Canvas

Jul <var data-var='date'>16</var>, <var data-var='time'>12:30</var> MDT Resolved - Users may have encountered failed requests or errors stating "An unexpected error occurred" when utilizing AI tools in Canvas.

Unexpected Errors Or Failed Requests When Using AI Tools In Canvas

Jul <var data-var='date'>16</var>, <var data-var='time'>06:21</var> MDT Resolved - This issue has been resolved and all Instructure products are working as intended. Jul <var data-var='date'>16</var>, <var data-var='time'>05:57</var> MDT Monitoring - A fix has been implemented in all regions for all affected products. We are currently monitoring the results. Jul <var data-var='date'>16</var>, <var data-var='time'>05:52</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>05:38</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>05:26</var> MDT Update - Mastery Connect is accessible once again. Our team is monitoring it, while working on restoring other impacted services in all regions. Jul <var data-var='date'>16</var>, <var data-var='time'>05:13</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>05:03</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>04:48</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>04:31</var> MDT Update - Canvas and our other impacted services are now accessible from our EU servers once again. Our team is monitoring this and working on restoring access to other regions as well. Jul <var data-var='date'>16</var>, <var data-var='time'>04:17</var> MDT Update - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>04:03</var> MDT Identified - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>03:53</var> MDT Update - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>03:38</var> MDT Update - AWS Cloudfront has a global outage. We are investigating the issue together with AWS experts. Their team is providing updates from their end here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>03:27</var> MDT Update - AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>03:13</var> MDT Update - AWS Cloudfront has a global outage. We investigating the issue together with AWS experts. You can follow updates from their team here: https://health.aws.amazon.com/health/status Jul <var data-var='date'>16</var>, <var data-var='time'>02:56</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>02:49</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>02:46</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>02:35</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>02:24</var> MDT Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>02:22</var> MDT Investigating - We are currently investigating this issue.

Users may encounter errors when trying to access Canvas, Catalog, Mastery Connect or Portfolio

Jul <var data-var='date'>15</var>, <var data-var='time'>19:12</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>15</var>, <var data-var='time'>18:58</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>18:38</var> MDT Investigating - We are currently investigating this issue.

Canvas User pages not accessible.

Jul <var data-var='date'>14</var>, <var data-var='time'>16:14</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>14</var>, <var data-var='time'>15:58</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>14:24</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>12:54</var> MDT Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>14</var>, <var data-var='time'>09:36</var> MDT Update - Users will see a notification that Roll Call is down for maintenance when attempting to access Jul <var data-var='date'>14</var>, <var data-var='time'>09:36</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>14</var>, <var data-var='time'>09:28</var> MDT Investigating - We are currently investigating this issue.

Roll Call database misconfiguration for some users

Jul <var data-var='date'>12</var>, <var data-var='time'>13:21</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'>12</var>, <var data-var='time'>13:02</var> MDT Investigating - We are currently investigating this issue.

A small subset of users may experience page errors when accessing Canvas.

Jul <var data-var='date'> 6</var>, <var data-var='time'>15:22</var> MDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:56</var> MDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 6</var>, <var data-var='time'>13:45</var> MDT Investigating - We are currently investigating this issue.

Some Users May Encounter Errors When Attempting To Log Into Canvas

Jun <var data-var='date'>30</var>, <var data-var='time'>18:44</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>18:35</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>18:13</var> MDT Investigating - We are currently investigating this issue.

Some users are experiencing errors when logging into Canvas on Android devices.

Jun <var data-var='date'>29</var>, <var data-var='time'>15:45</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>12:23</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>11:50</var> MDT Investigating - We are currently investigating the reported delays for Sistemic rostering and grade syncs.

Sistemic rostering and grade sync delays

Jun <var data-var='date'>22</var>, <var data-var='time'>19:52</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>19:36</var> MDT Investigating - We are currently investigating this issue.

Some users in Western Europe are experiencing slow load times in Canvas DocViewer.

Jun <var data-var='date'>22</var>, <var data-var='time'>11:09</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>10:54</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>10:35</var> MDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>10:02</var> MDT Investigating - We are currently investigating this issue.

Users attempting to access Canvas Portfolio are getting an error when attempting to access

Jun <var data-var='date'>22</var>, <var data-var='time'>06:07</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>06:05</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>04:46</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>22</var>, <var data-var='time'>04:44</var> MDT Investigating - We are currently investigating this issue.

Some users may encounter errors when using IgniteAI Agent

Jun <var data-var='date'>18</var>, <var data-var='time'>07:29</var> MDT Resolved - Impact 1.0 was temporarily unavailable for users in Mumbai.

Impact unavailble for users in Mumbai

Jun <var data-var='date'>17</var>, <var data-var='time'>03:48</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>03:43</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>02:53</var> MDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'>10</var>, <var data-var='time'>12:13</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>12:07</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>10</var>, <var data-var='time'>12:04</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>10</var>, <var data-var='time'>12:02</var> MDT Investigating - We are currently investigating this issue.

Canvas Careers unavailable. Users receive the error "Failed to load navigation."

Jun <var data-var='date'> 9</var>, <var data-var='time'>10:47</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:42</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:33</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 9</var>, <var data-var='time'>10:26</var> MDT Investigating - Some users are being prompted to fill out an Internal Access Manager request form when accessing Canvas. Our engineers are investigating this.

Some users receiving Internal Access Manager request form

Jun <var data-var='date'> 5</var>, <var data-var='time'>04:27</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>04:22</var> MDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>02:51</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 5</var>, <var data-var='time'>02:39</var> MDT Investigating - We are currently investigating this issue.

Some users may encounter errors when accessing SCORM LTI Tool and Content

Jun <var data-var='date'> 3</var>, <var data-var='time'>21:11</var> MDT Resolved - This incident has been resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:41</var> MDT Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 3</var>, <var data-var='time'>19:15</var> MDT Investigating - We are currently investigating this issue.

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Lastest published events

Some users are experiencing Slowness with Outcomes

Some users may experience errors when playing or uploading media files

Some users may run into slow load times or errors when accessing Canvas

Instructure Services, Components and Regions

Recent Instructure events

Some users are experiencing Slowness with Outcomes

Some users may experience errors when playing or uploading media files

Some users may run into slow load times or errors when accessing Canvas

Some users receiving errors when accessing Canvas

Some users may run into slow load times or errors when accessing Canvas

Stride users may experience 403 error messages when accessing LTIs