Jan <var data-var='date'>16</var>, <var data-var='time'>11:27</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>14:30</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>12:14</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>10:23</var> PST Investigating - We are currently investigating this issue.

Degraded Performance

Dec <var data-var='date'>13</var>, <var data-var='time'>13:10</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>08:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>12:59</var> PST Scheduled - InStride is undergoing a planned infrastructure upgrade on Saturday, December 13, 2025, from 8:00 AM to 12:00 PM PST. We expect the platform to remain available throughout, with only minor or brief interruptions possible. For assistance, please email support@instride.com. Thank you, The InStride Team

Scheduled Maintenance Window

Dec <var data-var='date'> 9</var>, <var data-var='time'>18:49</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>11:40</var> PST Scheduled - InStride is undergoing a planned infrastructure upgrade on Tuesday, December 9, 2025, from 5:00 PM to 9:00 PM PST. We expect the platform to remain available throughout, with only minor or brief interruptions possible. For assistance, please email support@instride.com. Thank you, The InStride Team

Dec <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>12:12</var> PST Update - We will be undergoing scheduled maintenance during this time. Dec <var data-var='date'> 1</var>, <var data-var='time'>12:11</var> PST Scheduled - InStride is undergoing a planned infrastructure upgrade on Saturday, December 6, 2025, from 8:00 AM to 12:00 PM PST. We expect the platform to remain available throughout, with only minor or brief interruptions possible. For assistance, please email support@instride.com. Thank you, The InStride Team

Oct <var data-var='date'>21</var>, <var data-var='time'>06:06</var> PDT Resolved - We have confirmed that the issue caused by our third-party providers has been fully resolved. All systems and services are now fully operational and functioning as expected. We will continue to monitor for stability, but no further impact is expected at this time. Thank you for your patience and understanding. Oct <var data-var='date'>20</var>, <var data-var='time'>15:13</var> PDT Update - We are beginning to see signs of overall recovery from our ticketing and chat providers. We're closely monitoring until they come back into full service. Oct <var data-var='date'>20</var>, <var data-var='time'>10:54</var> PDT Update - IMPACTED SERVICES: Inbound support tickets, live chat support CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure. WHAT'S BEING DONE: - Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates. - Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry CUSTOMER IMPACT & GUIDANCE: - You may experience delays in submitting or receiving responses from our support team. Oct <var data-var='date'>20</var>, <var data-var='time'>10:46</var> PDT Update - IMPACTED SERVICES: Inbound support tickets, live chat support CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure. WHAT'S BEING DONE: - Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates. - Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry CUSTOMER IMPACT & GUIDANCE: - You may experience delays in submitting or receiving responses from our support team. Oct <var data-var='date'>20</var>, <var data-var='time'>10:36</var> PDT Monitoring - IMPACTED SERVICES: Inbound support tickets, live chat support CAUSES: We are currently experiencing a disruption caused by an external third-party cloud infrastructure provider (Amazon Web Services) and the impact is outside our immediate infrastructure. WHAT'S BEING DONE: - Our engineering & operations teams are monitoring the cloud provider’s status and coordinating for updates. - Regular status updates will be provided here every 30 minutes (or as new information becomes available). As soon as systems are operational again we will suggest that you re-submit your support inquiry CUSTOMER IMPACT & GUIDANCE: - You may experience delays in submitting or receiving responses from our support team.

Support Ticketing & Chat Service Disruption (External Cloud Outage)

Aug <var data-var='date'>23</var>, <var data-var='time'>10:25</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>23</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>14:27</var> PDT Scheduled - Thanks for your interest! Our site is currently undergoing scheduled maintenance and will be unavailable from 7:00 AM to 11:00 AM PST. Please check back after this time. We appreciate your patience as we work to improve your experience.

Scheduled Downtime

Aug <var data-var='date'>21</var>, <var data-var='time'>12:55</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>11:28</var> PDT Investigating - This appears to be a third party issue. Monitoring the status of that.

Partial Outage

Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>10:38</var> PDT Scheduled - We wanted to inform you that our site will undergo an infrastructure upgrade on Thursday, July 17th, 2025, from 8:00 PM to 10:00 PM PST. While we do not expect any downtime during this upgrade, you may experience minor issues or brief connectivity disruptions. We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com. Thank you, The InStride Team

Scheduled Maintenance Notification for InStride Platform

Jun <var data-var='date'> 6</var>, <var data-var='time'>13:54</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 6</var>, <var data-var='time'>12:51</var> PDT Investigating - We are currently investigating this issue.

Jun <var data-var='date'> 5</var>, <var data-var='time'>22:06</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 5</var>, <var data-var='time'>20:50</var> PDT Investigating - We are currently investigating this issue.

Site Impacted

May <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>10:41</var> PDT Scheduled - We wanted to inform you that our site will undergo an infrastructure upgrade on Thursday, May 29, 2025, from 8:00 PM to 10:00 PM PST. While we do not expect any downtime during this upgrade, you may experience minor issues or brief connectivity disruptions. We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com. Thank you, The InStride Team

Apr <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>29</var>, <var data-var='time'>20:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>28</var>, <var data-var='time'>14:14</var> PDT Scheduled - We wanted to inform you that our site will undergo an infrastructure upgrade on Tuesday, April 29, 2025, from 8:00 PM to 10:00 PM PST. While we do not expect any downtime during this upgrade, you may experience minor issues or brief connectivity disruptions. We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com. Thank you, The InStride Team

Jan <var data-var='date'>30</var>, <var data-var='time'>22:00</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>30</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>27</var>, <var data-var='time'>14:52</var> PST Scheduled - We wanted to inform you that our site will undergo an infrastructure upgrade on Thursday, January 30, 2025, from 8:00 PM to 10:00 PM PST. While we anticipate minimal disruption and do not expect any downtime, you may experience occasional issues or brief connectivity interruptions during this period. We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com. Thank you, The InStride Team

Sep <var data-var='date'>26</var>, <var data-var='time'>22:59</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>11:32</var> PDT Update - Maintenance scheduled for 10PM-12AM PDT. Sep <var data-var='date'>25</var>, <var data-var='time'>11:31</var> PDT Update - Maintenance Window now 10PM-12AM PDT on Thursday night, Sept 26th. Sep <var data-var='date'>25</var>, <var data-var='time'>09:55</var> PDT Scheduled - We wanted to inform you that our site will undergo an infrastructure upgrade on Thursday, September 26, 2024, from 10:00 PM to 12:00 AM PDT. During this time, the site may experience loss of connectivity or other issues. We appreciate your understanding and patience as we work to enhance our platform. If you have any questions or concerns, please don’t hesitate to reach out to us at support@instride.com. Thank you, The InStride Team

Jan <var data-var='date'>26</var>, <var data-var='time'>07:13</var> PST Resolved - We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked to identify and fix the issue, and we appreciate your patience and understanding during this time. Our team will continue to monitor the situation closely, contact us if you have any further questions or concerns. Jan <var data-var='date'>26</var>, <var data-var='time'>07:02</var> PST Investigating - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.

Service Disruption

Dec <var data-var='date'>21</var>, <var data-var='time'>11:43</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>11:40</var> PST Scheduled - Hello, The previous incident notification from 1025am Pacific time was a test. Thank you for your participation!

Thank you for your participation in our earlier incident testing.

Dec <var data-var='date'>21</var>, <var data-var='time'>10:33</var> PST Resolved - This issue is resolved. Thank you for your patience. Please contact support@instride.com for any issues. Dec <var data-var='date'>21</var>, <var data-var='time'>10:30</var> PST Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>21</var>, <var data-var='time'>10:29</var> PST Identified - Root caused identifed. Team is patching the problem. Dec <var data-var='date'>21</var>, <var data-var='time'>10:27</var> PST Update - The team is investigating and the root cause has been identified. Next update in 5 minutes (JB). Dec <var data-var='date'>21</var>, <var data-var='time'>10:24</var> PST Investigating - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.

Dec <var data-var='date'>13</var>, <var data-var='time'>12:39</var> PST Resolved - We are happy to inform you that the disruption that was affecting our operations and services has been fully resolved. Our engineering team worked tirelessly to identify and fix the issue, and we appreciate your patience and understanding during this time. We apologize for any inconvenience that this disruption may have caused and want to assure you that we take such incidents very seriously. Our team will continue to monitor the situation closely to ensure that everything is functioning as expected. Thank you for your understanding and please don't hesitate to contact us if you have any further questions or concerns. Dec <var data-var='date'>13</var>, <var data-var='time'>12:38</var> PST Identified - Multiple Partner Sites; Learner Experience is down. Team has identified the cause and is implementing corrective action. Dec <var data-var='date'>13</var>, <var data-var='time'>12:29</var> PST Investigating - We are experiencing an ongoing disruption that may impact our operations and services. We are actively working to mitigate and resolve the issue as soon as possible. Our engineering team is working to resolve the issue. We will provide regular updates as more information becomes available.

Oct <var data-var='date'>30</var>, <var data-var='time'>13:44</var> PDT Resolved - The issue has been resolved. Thank you. Oct <var data-var='date'>30</var>, <var data-var='time'>13:43</var> PDT Identified - The issue has been identified as an Auth0 outage. Oct <var data-var='date'>30</var>, <var data-var='time'>13:20</var> PDT Investigating - We are investigating authentication issue with the InStride Platform.

Authentication issue with the InStride Platform

Oct <var data-var='date'>24</var>, <var data-var='time'>20:51</var> PDT Resolved - The issue has been resolved. Thank you. Oct <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT Update - We are continuing to monitor for any further issues. Oct <var data-var='date'>24</var>, <var data-var='time'>20:15</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>24</var>, <var data-var='time'>15:29</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>24</var>, <var data-var='time'>15:27</var> PDT Investigating - InStride is currently investigating a technical issue with it's platform. Technical teams are currently working on the fixes.

Site Reliability issues

Jun <var data-var='date'>10</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>22:59</var> PDT Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>16:28</var> PDT Scheduled - We will be on scheduled maintenance window during this time. Total of 15min downtime is expected during the maintenance.

Mar <var data-var='date'>15</var>, <var data-var='time'>16:55</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>15:55</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>15:54</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>29</var>, <var data-var='time'>17:09</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>29</var>, <var data-var='time'>17:06</var> PDT Update - Issue has been resolved. Site is back up . Sep <var data-var='date'>29</var>, <var data-var='time'>16:30</var> PDT Update - We have identified that the root of this incident is tied to an outage at the vendor (WPengine and Cloudfare). We have been in contact with them and will keep this page updated with the status of Corporate Website outage. Sep <var data-var='date'>29</var>, <var data-var='time'>16:27</var> PDT Investigating - We are currently investigating the issue.

Corporate website Down

Aug <var data-var='date'>31</var>, <var data-var='time'>16:40</var> PDT Resolved - AWS outage is resolved, InStride services are restored. Aug <var data-var='date'>31</var>, <var data-var='time'>13:12</var> PDT Investigating - We are currently experiencing Issue affecting Landing Pages and Leads submission due to AWS outage.

System Outage

Jul <var data-var='date'>27</var>, <var data-var='time'>11:55</var> PDT Resolved - Empathize with those affected and let them know everything is operating as normal. Jul <var data-var='date'>27</var>, <var data-var='time'>11:45</var> PDT Monitoring - Let your users know once a fix is in place, and keep communication clear and precise. Jul <var data-var='date'>27</var>, <var data-var='time'>11:51</var> PDT Identified - As you continue to work through the incident, update your customers frequently. Jul <var data-var='date'>27</var>, <var data-var='time'>12:21</var> PDT Investigating - When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.

Is InStride down?

InStride status is UP

Lastest published events

Degraded Performance

Scheduled Maintenance Window

Scheduled Maintenance Window

InStride Services, Components and Regions

Recent InStride events

Degraded Performance

Scheduled Maintenance Window

Scheduled Maintenance Window

Scheduled Maintenance Window

Support Ticketing & Chat Service Disruption (External Cloud Outage)

Scheduled Downtime