May <var data-var='date'>13</var>, <var data-var='time'>12:26</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>06:47</var> UTC Investigating - We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Monitoring API Latency and Error Issues

May <var data-var='date'> 9</var>, <var data-var='time'>05:02</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>01:55</var> UTC Update - We are continuing to monitor the issue. May <var data-var='date'> 8</var>, <var data-var='time'>01:33</var> UTC Identified - We are currently experiencing service degradation and potential disruptions in the AWS region US-EAST-1. This incident is a result of an ongoing issue with the cloud provider's infrastructure. Customers using the AWS availability zone "use1-az4" are impacted, with nodes in this availability zone observed to become unavailable. Clusters are expected to be available overall, and not significantly impacted. We are actively monitoring the situation and will provide additional details as they become available. AWS status is tracked at https://health.aws.amazon.com/health/status. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

AWS US-EAST-1 Operational Issues in a single Availability Zone use1-az4

Apr <var data-var='date'>29</var>, <var data-var='time'>06:35</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>29</var>, <var data-var='time'>05:28</var> UTC Investigating - We are currently investigating elevated latencies and error rates with our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Mar <var data-var='date'>24</var>, <var data-var='time'>08:36</var> UTC Resolved - A fix for this issue has been deployed. Mar <var data-var='date'>24</var>, <var data-var='time'>01:10</var> UTC Identified - We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into a Private Network through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational.  Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Provisioning Failures for Cadence and Kafka Connect into a Private Network

Mar <var data-var='date'>10</var>, <var data-var='time'>06:53</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>10</var>, <var data-var='time'>06:28</var> UTC Monitoring - A fix has been implemented and operations such as provisioning clusters, replacing nodes and restores are now functional as-well. The Management Console and Cluster Management API are now fully operational. We are still seeing some elevated latencies with the Monitoring API and have implemented a fix for this. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Mar <var data-var='date'>10</var>, <var data-var='time'>06:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>10</var>, <var data-var='time'>04:54</var> UTC Update - We are further seeing elevated latencies and error rates with our Monitoring API and Cluster Management API and additionally seeing issues logging into our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. The Management Console and Cluster Management API are partially degraded at this time. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Mar <var data-var='date'>10</var>, <var data-var='time'>03:22</var> UTC Investigating - We are currently experiencing issues with provisioning clusters through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. In addition, operations on existing clusters such as replacing nodes and restores aren't functional, and we are investigating elevated latencies with the Monitoring API. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Provisioning failures and high latencies for cluster management operations and monitoring

Mar <var data-var='date'> 4</var>, <var data-var='time'>06:05</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 4</var>, <var data-var='time'>00:18</var> UTC Identified - We are currently experiencing issues with provisioning Cadence and Kafka Connect clusters on AWS when provisioning into an existing VPC through the Cluster Management API and Management Console. Provisioning a Cadence cluster into the same VPC as its linked Cassandra cluster or a Kafka Connect cluster into the same VPC as its linked Kafka cluster will fail. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Provisioning Failures for Cadence and Kafka Connect into existing AWS VPC

Feb <var data-var='date'>12</var>, <var data-var='time'>07:22</var> UTC Resolved - A fix has been deployed and the ability to provision OpenSearch clusters has been restored. Feb <var data-var='date'>12</var>, <var data-var='time'>02:46</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>12</var>, <var data-var='time'>01:47</var> UTC Investigating - We are currently experiencing issues with provisioning OpenSearch clusters on all providers through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Provisioning Failures for OpenSearch

Jan <var data-var='date'>29</var>, <var data-var='time'>01:24</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>08:56</var> UTC Monitoring - We have additionally identified that making changes to Kafka User via Terraform, the Cluster Management API, and the Management Console is also experiencing delays. We have implemented a fix that has significantly reduced the delays experienced when applying configuration and Kafka integration changes to Clickhouse clusters and also reduced the delays when making changes to Kafka Users on Kafka Clusters via Terraform, the Cluster Management API, and the Management Console. We will continue to monitor the results of the fix and provide additional updates as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Jan <var data-var='date'>27</var>, <var data-var='time'>21:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>09:37</var> UTC Investigating - We are currently experiencing delays with applying configuration and Kafka Integration changes to Clickhouse clusters via Terraform, the Cluster Management API and Management Console. During this time, making configuration changes to Clickhouse clusters may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Delays in making changes to Clickhouse Configurations,  Clickhouse Kafka integrations and Kafka Users

Jan <var data-var='date'>28</var>, <var data-var='time'>01:03</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>00:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>27</var>, <var data-var='time'>23:06</var> UTC Investigating - We are currently investigating increased latencies and error rates affecting our Cluster Management API. Our team is actively working to resolve the issue, and we apologize for any inconvenience this may cause. During this time, you may experience slower load times on the Management Console and delayed API responses. Existing cluster operations are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Elevated Cluster Management API Latency

Jan <var data-var='date'>23</var>, <var data-var='time'>03:27</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>23</var>, <var data-var='time'>02:17</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Jan <var data-var='date'>23</var>, <var data-var='time'>01:18</var> UTC Identified - We are still experiencing delays with provisioning clusters through the Cluster Management API and Management Console and we have also identified API causing delays when adding/deleting Kafka Integrations. As a result these API's may take longer than usual. Due to this Customer-initiated resize via the console and API have been temporarily disabled. If you require a resize of your cluster, please contact our support team. We have identified the cause and our team is working on resolving this problem. We apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Jan <var data-var='date'>23</var>, <var data-var='time'>00:19</var> UTC Investigating - We are currently experiencing delays with provisioning clusters through the Cluster Management API and Management Console. During this time, cluster provisioning (and other related operations such as adding and removing nodes) may take longer than usual. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Delays in cluster Provisioning and Kafka integration API calls

Jan <var data-var='date'> 9</var>, <var data-var='time'>04:56</var> UTC Resolved - Microsoft Social SSO login for Management Console has been fixed and customers can use the Sign in with Microsoft option again. Jan <var data-var='date'> 9</var>, <var data-var='time'>00:48</var> UTC Identified - We are currently fixing the unavailability of Microsoft Social SSO login for our Management Console. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Other login methods for Management Console are still working. The Cluster Management API, Monitoring API, Prometheus API and Support Portal are still operational. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Microsoft Social SSO Login Unavailable for Management Console

Dec <var data-var='date'>24</var>, <var data-var='time'>23:27</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>24</var>, <var data-var='time'>10:35</var> UTC Update - We have monitored an even further decrease in the delay for these aggregated metrics. Most of the backlog of metrics have been processed. As a result the "last 3 hours" view for metrics on the console (and the monitoring API) may not show some metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Dec <var data-var='date'>24</var>, <var data-var='time'>04:04</var> UTC Update - We have monitored a further decrease in the delay for these aggregated metrics. We will continue to monitor the issue while more of the backlog of metrics are processed. As a result the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are now showing a limited set of metrics. Realtime metrics, and viewing metrics over a longer duration still works. We will provide more updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com). Dec <var data-var='date'>23</var>, <var data-var='time'>23:01</var> UTC Monitoring - We've identified the issue and have implemented a fix. We have monitored a decrease in the delay for these aggregated metrics. We will continue to monitor the issue while the backlog of metrics are processed. Dec <var data-var='date'>23</var>, <var data-var='time'>21:40</var> UTC Investigating - We are currently investigating some delayed aggregated metrics on our Monitoring API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. This issue means that the "last 3 hours" and "last 6 hours" view for metrics on the console (and the monitoring API) are not working. Realtime metrics, and viewing metrics over a longer duration still works. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Delayed aggregated metrics on Monitoring API

Oct <var data-var='date'>21</var>, <var data-var='time'>00:26</var> UTC Resolved - Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident. Oct <var data-var='date'>21</var>, <var data-var='time'>00:22</var> UTC Update - Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident. Oct <var data-var='date'>21</var>, <var data-var='time'>00:21</var> UTC Update - Update - We have observed stable provisioning operations in AWS us-east-1, and AWS has reported all AWS services have returned to normal operations. Resize and replace operations have been restored on the Instaclustr Managed Platform, and no additional impact is remaining from this incident. Oct <var data-var='date'>20</var>, <var data-var='time'>20:33</var> UTC Update - Update - We are seeing recovery for provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting some throttling of EC2 instance launches, though it has been reduced. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com Oct <var data-var='date'>20</var>, <var data-var='time'>17:06</var> UTC Update - We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. At this time AWS is still reporting a large number of impacted services, and EC2 operations are being rate-limited. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com Oct <var data-var='date'>20</var>, <var data-var='time'>13:58</var> UTC Update - We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues and will re-evaluate when operations in the region become more reliable. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com Oct <var data-var='date'>20</var>, <var data-var='time'>12:30</var> UTC Update - We are continuing to see issues with provisioning operations in AWS us-east-1. Operations in other regions appear to be restored, but resizes and replaces will remain disabled until the issues in us-east-1 are confirmed to be resolved. We are continuing to monitor these issues. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com Oct <var data-var='date'>20</var>, <var data-var='time'>10:52</var> UTC Update - Multiple Instaclustr systems have been affected by an incident which is affecting AWS DynamoDB and related services in us-east-1. Many systems are showing signs of recovery, however we are continuing to see some issues affecting provisioning operations. We are continuing to investigate these issues Cluster resizes and node replaces remain disabled. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com Oct <var data-var='date'>20</var>, <var data-var='time'>09:33</var> UTC Monitoring - Multiple Instaclustr systems have been affected by an incident which is affecting multiple AWS services in us-east-1 During this incident, cluster provisioning operations will not work. Existing clusters and our monitoring systems are unaffected. We have disabled some platform functionality including customer-initated resizes to limit the impact of this issue. We are continuing to monitor the incident and will restore disabled functionality when the issue is resolved. For more information, refer to https://status.instaclustr.com or contact support@instaclustr.com

Multiple systems affected by outage in AWS us-east-1

Oct <var data-var='date'> 8</var>, <var data-var='time'>19:48</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 8</var>, <var data-var='time'>19:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 8</var>, <var data-var='time'>19:25</var> UTC Investigating - We are continuing to investigate this issue. Oct <var data-var='date'> 8</var>, <var data-var='time'>17:55</var> UTC Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'> 8</var>, <var data-var='time'>17:27</var> UTC Investigating - We are experiencing issues with downloading certificates for Kafka clusters via the Instaclustr Console and API. This affects both new and existing Kafka-only clusters downloads. Other application clusters remain unaffected by this issue Our team is actively investigating the problem and working on a resolution. We will provide updates as soon as more information becomes available.If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Kafka Cluster Certificate Download Disruption

Sep <var data-var='date'>15</var>, <var data-var='time'>23:51</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>23:21</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>20:33</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>15</var>, <var data-var='time'>19:50</var> UTC Investigating - We are currently investigating issues managing resources using the Instaclustr Terraform provider. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Issues with the Instaclustr Terraform provider

Sep <var data-var='date'>15</var>, <var data-var='time'>09:46</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>15</var>, <var data-var='time'>09:23</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>15</var>, <var data-var='time'>09:19</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>15</var>, <var data-var='time'>09:13</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>15</var>, <var data-var='time'>09:02</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>15</var>, <var data-var='time'>08:41</var> UTC Investigating - We are currently investigating elevated error rates affecting our Management Console and Cluster Management API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Service Disruptions for Management Console and APIs

Aug <var data-var='date'>25</var>, <var data-var='time'>05:01</var> UTC Resolved - This incident has been resolved Aug <var data-var='date'>20</var>, <var data-var='time'>04:23</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>03:37</var> UTC Identified - We are aware of an issue with Postgres application logs that is preventing them from appearing in the console. Our security audit logging remains operational and is monitored by our security operations team. We are currently working on the fix. No other cluster types are affected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email

Postgres application logs not displayed in Console

Aug <var data-var='date'> 4</var>, <var data-var='time'>04:02</var> UTC Completed - Scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 1</var>, <var data-var='time'>01:41</var> UTC Scheduled - Our metrics processing pipeline will be undergoing maintenance and as a result there might be increased latencies for Monitoring API requests. During this maintenance, existing customer clusters will continue to operate normally, and support will be accessible through the support portal (support.instaclustr.com) and email (support@instaclustr.com). Our internal monitoring will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

[Scheduled] Metrics Processing Pipeline Maintenance

Jul <var data-var='date'>22</var>, <var data-var='time'>05:42</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>22</var>, <var data-var='time'>00:49</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>00:44</var> UTC Update - We are continuing to work on a fix for this issue. Jul <var data-var='date'>22</var>, <var data-var='time'>00:34</var> UTC Identified - We are currently experiencing intermittent provisioning issues in Azure. Requests to provision new clusters or nodes in Azure may fail. Existing, running clusters and nodes are unaffected. We are actively monitoring the situation and will provide additional details as they become available. If you observe Azure cluster provisioning requests failing, please retry your request. If the problem still occurs, reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Azure Intermittent Provisioning Issues

Jul <var data-var='date'> 9</var>, <var data-var='time'>03:09</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 9</var>, <var data-var='time'>02:53</var> UTC Monitoring - We've rolled out a fix for this issue, and we are currently monitoring the recovery. Jul <var data-var='date'> 9</var>, <var data-var='time'>02:41</var> UTC Identified - We have identified the issue causing elevated error rates. We're currently investigating a fix for this issue. Jul <var data-var='date'> 9</var>, <var data-var='time'>02:35</var> UTC Investigating - We are currently investigating elevated error rates affecting our Cluster Management API, Monitoring API and Prometheus API. Our team is actively working to resolve the issue and we apologise for any inconvenience caused. Existing customer clusters are unaffected. We will provide updates as soon as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Service Disruptions for APIs

Jun <var data-var='date'>30</var>, <var data-var='time'>05:32</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>01:25</var> UTC In progress - The maintenance has been completed. All Services are now running as expected. Jun <var data-var='date'>30</var>, <var data-var='time'>01:24</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>30</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>07:50</var> UTC Scheduled - Instaclustr will be performing disruptive maintenance commencing Monday, **30-June-2025 at 0100 UTC (Sunday, 29-June, 5:00pm California/PDT)**. During this maintenance, User and Account management through Instaclustr Console and API functionality will be in read-only mode for 4-8 hours. In addition, for up to 30 minutes during 0400 UTC – 0600 UTC (8:00pm PDT – 10:00pm PDT), there will be a full outage to all Instaclustr Console and API functions, including Provisioning and Monitoring. Instaclustr’s internal monitoring will continue to operate through the maintenance window and <a href="mailto:support@instaclustr.com">our support team</a> will respond to any issues as per normal operations.

[Scheduled] Management Console and API Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>03:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>04:45</var> UTC Scheduled - Our Cluster Management API and Prometheus API will be undergoing maintenance starting on Tuesday, 24 June 2025 at 23:00 UTC (Tuesday, 24 June at 4:00 PM PDT / California time). The maintenance window is expected to last approximately 4 hours. As a result, there may be increased latencies and elevated error rates for the Cluster Management API, Terraform Provider, Management Console, Prometheus API and Monitoring API. During this maintenance, existing customer clusters will continue to operate normally. Our internal monitoring team will remain active throughout the maintenance, and our support team will address any issues as per normal operations. If you have any concerns or questions regarding the impact of this maintenance, please reach out to us via the support portal (support.instaclustr.com) or email (<a href="mailto:support@instaclustr.com">support@instaclustr.com</a>).

Cluster Management API and Prometheus API Maintenance

May <var data-var='date'>27</var>, <var data-var='time'>09:38</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>27</var>, <var data-var='time'>08:25</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>27</var>, <var data-var='time'>07:47</var> UTC Identified - The issue has been identified and a fix is being implemented May <var data-var='date'>27</var>, <var data-var='time'>07:08</var> UTC Investigating - We are currently experiencing issues with provisioning clusters on the AWS Provider on customer managed AWS accounts through the Cluster Management API and Management Console. Our team is actively working on resolving this problem and we apologise for any inconvenience caused. Existing customer clusters are unaffected, and the Monitoring API and Prometheus API are operational. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

Provisioning Failures for AWS Clusters provisioned in customer managed AWS accounts

Apr <var data-var='date'>21</var>, <var data-var='time'>07:15</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>21:47</var> UTC Update - We have seen a consistent reduction in errors rates from Apache Cassandra backup events over the past 3 days, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours. Apr <var data-var='date'>19</var>, <var data-var='time'>21:49</var> UTC Update - We are continuing to observe a reduction in errors rates from Apache Cassandra backup events, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours. Apr <var data-var='date'>18</var>, <var data-var='time'>22:29</var> UTC Update - We are continuing to observe a reduction in errors rates from Apache Cassandra backup events, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours. Apr <var data-var='date'>18</var>, <var data-var='time'>02:38</var> UTC Update - A fix has been deployed to all Apache Cassandra nodes. Initial results indicate the problem has been resolved, however, we will continue to closely monitor. We expect to provide another update in the next 24 hours. Apr <var data-var='date'>18</var>, <var data-var='time'>00:01</var> UTC Monitoring - We have started rolling out a fix, this is expected to take a few hours to be applied to all Apache Cassandra nodes, we will be monitoring the progress and effectiveness of the rollout closely. Apr <var data-var='date'>17</var>, <var data-var='time'>22:58</var> UTC Identified - The issue has been identified and we are preparing to rollout a fix. Apr <var data-var='date'>17</var>, <var data-var='time'>01:29</var> UTC Investigating - We are currently seeing an elevated rate of Backup Failures for AWS nodes for our Apache Cassandra offering. Currently we are expecting that these backups will continuously retry and eventually succeed, however this will be visible in the Instaclustr console and APIs as failed backup events. We are actively monitoring and working on a solution to this, and will provide more updates as investigation continues. If you have any questions or concerns please reach out via support@instaclustr.com

Increased Failure Rate of Apache Cassandra Backups

Feb <var data-var='date'>13</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>13</var>, <var data-var='time'>16:17</var> UTC Monitoring - We have applied the fix and are monitoring the result. Feb <var data-var='date'>13</var>, <var data-var='time'>15:49</var> UTC Identified - We have identified and are applying the fix. Feb <var data-var='date'>13</var>, <var data-var='time'>13:25</var> UTC Investigating - We are currently experiencing a validation issue with Instaclustr Terraform Provider. You may see the error message "Internal validation of the provider failed" due to this issue and may not be able to manage your clusters using Instaclustr Terraform Provider. Our team is working on resolving this problem and we apologise for any inconvenience caused. Cluster Management API and Management Console are still operational and can be used to manage your clusters. Additional details will be provided as they become available. If you have an urgent matter, please reach out to us via the support portal (support.instaclustr.com) or email (support@instaclustr.com).

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Provisioning failures and high latencies for cluster management operations and monitoring

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Is Instaclustr down?

Instaclustr status is UP

Lastest published events

Monitoring API Latency and Error Issues

AWS US-EAST-1 Operational Issues in a single Availability Zone use1-az4

Monitoring API Latency and Error Issues

Instaclustr Services, Components and Regions

Recent Instaclustr events

Monitoring API Latency and Error Issues

AWS US-EAST-1 Operational Issues in a single Availability Zone use1-az4

Monitoring API Latency and Error Issues

Provisioning Failures for Cadence and Kafka Connect into a Private Network

Provisioning failures and high latencies for cluster management operations and monitoring

Provisioning Failures for Cadence and Kafka Connect into existing AWS VPC

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!