Oct <var data-var='date'> 6</var>, <var data-var='time'>09:38</var> UTC Resolved - Our Engineering Team has resolved this issue on uploading reports from QRM iOS mobile application. Affected users are advised to manually update to the latest app version from the App Store to ensure full functionality. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat (at the bottom-right corner) at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. Oct <var data-var='date'> 6</var>, <var data-var='time'>04:02</var> UTC Identified - Our Engineering Team has identified an issue with Quality Risk Management iOS mobile application. At this time, users may experience unable to upload reports from the mobile app. Our team has built a solution and is currently testing it to make sure the upload process is restored. We’ll provide another update once the fix is released. Thank you for your patience while we resolve this.

Inspection report upload issue for Inspectorio iOS Quality Risk Management (QRM) app

Aug <var data-var='date'>19</var>, <var data-var='time'>18:18</var> UTC Resolved - We experienced service access issues affecting users in China due to a disruption with our upstream provider, Cloudflare. The incident has been resolved, and services are now fully restored. We are closely monitoring the situation to ensure continued stability. Thank you for your patience and understanding. Aug <var data-var='date'>19</var>, <var data-var='time'>17:40</var> UTC Investigating - We have observed and received monitoring reports regarding intermittent login and performance issues when accessing Inspectorio platform from within China. Our initial investigation indicates the issue may have been related to upstream network disruptions through Cloudflare service provider. We are actively monitoring the situation to ensure ongoing service stability. We will provide further updates as needed. Thank you for your understanding and patience.

Connectivity issues for Inspectorio China region

Jul <var data-var='date'>28</var>, <var data-var='time'>08:39</var> UTC Resolved - Our Engineering and Infrastructure Teams have confirmed that the issue impacting our platform has been resolved. If you continue to experience any problems, please do not hesitate to contact our Support Team via email at support@inspectorio.com or through live chat available at the bottom-right corner of our support page: https://support.inspectorio.com/hc/en-us/. We appreciate your patience and understanding while we worked to resolve this matter. Jul <var data-var='date'>28</var>, <var data-var='time'>08:18</var> UTC Investigating - Our Engineering Team is investigating an issue affecting our web and mobile platforms. At this time, users may be unable to load resources or access functionalities on both interfaces. We apologize for the inconvenience. We will provide an update as soon as more information becomes available.

Inspectorio Platform Web and Mobile Resource Loading Issue

Jun <var data-var='date'>12</var>, <var data-var='time'>21:14</var> UTC Resolved - The issue impacting Inspectorio products has been mitigated. Our internal monitoring confirms full availability of Inspectorio services for users. We will continue to monitor closely to ensure ongoing stability. Thank you for your understanding. Jun <var data-var='date'>12</var>, <var data-var='time'>20:29</var> UTC Monitoring - Earlier today, Inspectorio products were impacted by an external issue affecting Google services. According to Google, the issue has been resolved. Our monitoring and automated checks confirm that services are now fully operational and we are no longer observing any impact. We are continuing to monitor the situation closely and will take immediate action if needed. Thank you for your patience.

Unable to Login via http://id.inspectorio.com/

Apr <var data-var='date'>14</var>, <var data-var='time'>09:33</var> UTC Resolved - The issue affecting Android users' ability to log in has been resolved. All services are now functioning normally. Thank you for your patience, and we apologize for any inconvenience caused. Apr <var data-var='date'>14</var>, <var data-var='time'>08:47</var> UTC Monitoring - The issue affecting Android users attempting to log in has now been mitigated. The mitigation step was implemented, and internal checks confirm that global users are able to log in normally. We will continue to monitor the situation and provide further updates if necessary. Thank you for your patience. Apr <var data-var='date'>14</var>, <var data-var='time'>08:05</var> UTC Identified - Our Engineering Team has implemented a mitigation step by disabling a CDN service related configuration for the id.inspectorio.com domain. Initial checks indicate that the issue affecting Android logins has been resolved, but we are awaiting additional confirmations. We appreciate your patience and will provide further updates as soon as they are available. Apr <var data-var='date'>14</var>, <var data-var='time'>07:26</var> UTC Investigating - Our Engineering Team is investigating an issue with Inspectorio mobile applications on Android. At this time, users on Android devices may be unable to log in to our mobile apps, potentially encountering error messages. We apologize for the inconvenience and are actively working to resolve the issue. Further updates will be provided as soon as more information becomes available.

Login issues with Inspectorio Android mobile applications

Feb <var data-var='date'>12</var>, <var data-var='time'>02:23</var> UTC Resolved - [FEB-12 00:14 UTC] Our Engineering/Infrastructure Team confirmed that the issue impacting intermittent login issues when accessing Inspectorio platform from within China has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat (at the bottom-right corner) at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. Feb <var data-var='date'>11</var>, <var data-var='time'>10:13</var> UTC Investigating - We have observed and received reports regarding intermittent login issues when accessing Inspectorio platform from within China. Our initial investigation indicates the issue may have been related to upstream network disruptions through Cloudflare (https://www.cloudflarestatus.com/). Recent updates suggest that services are now stable, and users can successfully log in. We are actively monitoring the situation to ensure ongoing service stability. We will provide further updates as needed. Thank you for your understanding and patience.

Jan <var data-var='date'> 9</var>, <var data-var='time'>09:52</var> UTC Resolved - The issue has been resolved following a recent successful release on the application, and as users are now able to log in without any issues. We will continue to monitor the application to ensure stability and performance. Again, thank you for your patience during this time. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:32</var> UTC Monitoring - The issue has been resolved, and initial checks confirm that RSC login functionality is now available for all users. The team will continue to monitor the situation closely and conduct a thorough investigation to ensure all details are reviewed. Thank you for your patience and understanding. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:26</var> UTC Update - The team has reverted recent changes. As a result, login functionality for RSC is now available for users outside of China. For users in China, additional steps are required, including clearing CDN cache. The team is actively working on this and expects to complete it shortly. We will provide another update in a few minutes. Thank you for your patience. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> UTC Update - Our Infrastructure team is actively engaged in resolving this issue. Recent changes in how GCP service accounts are used within our applications are being investigated as one factor. The team has initiated a rollback of the recent changes as a precautionary measure. Thank you for your patience. Jan <var data-var='date'> 9</var>, <var data-var='time'>09:02</var> UTC Identified - [Jan-09 09:02 UTC] Our Engineering/Infrastructure Team has identified the issue and is actively working on a fix.

Landing/login page returning internal server error on Responsible Sourcing and Compliance (RSC)

May <var data-var='date'>16</var>, <var data-var='time'>23:44</var> UTC Resolved - Our Engineering Team confirmed that the issue impacting Sight mobile app has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. May <var data-var='date'>16</var>, <var data-var='time'>23:33</var> UTC Update - We are continuing to monitor for any further issues. May <var data-var='date'>16</var>, <var data-var='time'>23:17</var> UTC Monitoring - Our Engineering team has identified a temporary issue affecting the login functionality of our mobile application due to a recently launched authentication process. We have successfully implemented a fix and you should be able to login Mobile without any issue. We are still monitoring the issue status. If you have any questions or need further assistance, please contact our support team via e-mail at support@inspectorio.com. We apologize for the inconvenience and appreciate your patience. Thank you for your continued support.

QRM(Sight) Mobile App login issue

Jan <var data-var='date'> 5</var>, <var data-var='time'>10:48</var> UTC Resolved - Our Engineering Team confirmed that the issue impacting RISE and Docuflow has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:40</var> UTC Monitoring - Our Engineering Team has implemented the fix and is monitoring the situation. We will post an update as soon as this is fully resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>10:33</var> UTC Investigating - Our Engineering Team is investigating an issue with RISE and Docuflow. At this time, users may be unable to log in to both platforms. We apologize for the inconvenience. We will share an update once we have more information.

Unable to access RISE and Docuflow

Sep <var data-var='date'> 8</var>, <var data-var='time'>11:14</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting our web and mobile services has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> UTC Update - Mobile services (reports upload functionality) are back to normal. We will post an update as soon as this has been fully resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:40</var> UTC Update - Users should now be able to log-in to the platforms. However, our engineering team identified that mobile services (reports upload functionality) are still impacted. We will post an update as soon as this has been fully resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:20</var> UTC Monitoring - Our engineering team has implemented a fix for the accessibility and performance issues and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:44</var> UTC Identified - Our engineering team has identified the issue and is currently working on a fix. We'll provide further updates once the fix has been deployed. Sep <var data-var='date'> 8</var>, <var data-var='time'>08:20</var> UTC Investigating - Our engineering team is investigating an issue with multiple platforms. At this time, users may experience being unable to access Sight, Rise, and DocuFlow. We apologize for the inconvenience. We will share an update once we have more information.

Accessibility and Performance Issues with Sight, Rise, DocuFlow

Aug <var data-var='date'>30</var>, <var data-var='time'>13:28</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you once again for your patience. Aug <var data-var='date'>30</var>, <var data-var='time'>13:14</var> UTC Update - Our SRE Team has proceeded with the hotfix on istio. CN users can now login via Toolkit. Rise team is working on delivering the new version of frontend to production for a permanent fix. More details to be shared soon. Meanwhile, we appreciate your patience and support for bearing with us. Thank you! Aug <var data-var='date'>30</var>, <var data-var='time'>13:07</var> UTC Monitoring - The fix has been applied on Rise production environment. We are still monitoring the issue and also performing a fix verification. Next update will be shared in 10 minutes. Thank you for your patience and apologies for any inconvenience this may have caused. Aug <var data-var='date'>30</var>, <var data-var='time'>13:05</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>30</var>, <var data-var='time'>12:59</var> UTC Investigating - We’re currently investigating reports of a potential service interruption with the Rise platform. We will post another update as soon as we learn more.

Rise Web Platform Accessibility Issues

Jun <var data-var='date'>27</var>, <var data-var='time'>11:17</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting Sight Mobile (Android) has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Jun <var data-var='date'>27</var>, <var data-var='time'>11:14</var> UTC Monitoring - Our engineering team has implemented a fix for the issues with Sight Mobile (Android) and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved. Jun <var data-var='date'>27</var>, <var data-var='time'>11:03</var> UTC Investigating - Our engineering team is investigating an issue with Sight Mobile on Android. At this time, users may experience errors when starting or uploading an inspection. We apologize for the inconvenience. We will share an update once we have more information.

Errors on Sight Mobile (Android)

May <var data-var='date'>26</var>, <var data-var='time'>09:46</var> UTC Resolved - Our Engineering team has reverted the last release. The production memory consumption is going back to normal. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. May <var data-var='date'>26</var>, <var data-var='time'>09:23</var> UTC Update - Our engineering team has increased resources which allows users to log-in normally. The team is looking into reverting the latest changes to make Rise more stable. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved. May <var data-var='date'>26</var>, <var data-var='time'>09:17</var> UTC Monitoring - Our engineering team has implemented a fix for the issue with Rise and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved. May <var data-var='date'>26</var>, <var data-var='time'>08:56</var> UTC Update - Users should be able to log into the RISE platform now. Our engineering team is working on stabilizing the system and will provide another update once the issue has been fixed. May <var data-var='date'>26</var>, <var data-var='time'>08:35</var> UTC Identified - Our engineering team has identified the issue currently preventing users from accessing the RISE platform.

'Failed to Fetch' error on RISE

Apr <var data-var='date'>18</var>, <var data-var='time'>07:37</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting Sight mobile has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Apr <var data-var='date'>18</var>, <var data-var='time'>07:29</var> UTC Monitoring - Our engineering team has implemented a fix for the issues with Sight mobile and is monitoring the situation. At this time, all actions taken should be processing normally. We will post an update as soon as this has been fully resolved. Apr <var data-var='date'>18</var>, <var data-var='time'>07:19</var> UTC Investigating - Our engineering team is investigating an issue with Sight mobile. At this time, users may experience being unable to upload inspection reports. We apologize for the inconvenience. We will share an update once we have more information.

Users unable to upload report from mobile

Apr <var data-var='date'> 4</var>, <var data-var='time'>19:02</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting CAPA from SIGHT Web has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Apr <var data-var='date'> 4</var>, <var data-var='time'>18:57</var> UTC Monitoring - The fix has been released to the test environment. We monitor the issue and perform a fix verification > PASS. Deploying the fix to Production Apr <var data-var='date'> 4</var>, <var data-var='time'>17:07</var> UTC Identified - Our Engineering Team identified an issue with SIGHT. At this time, users may experience issues with opening or exporting CAPA. We apologize for the inconvenience. We will share an update once we have more information.

Users are Unable to Open or Export CAPA from SIGHT Web

Mar <var data-var='date'>23</var>, <var data-var='time'>02:24</var> UTC Resolved - Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. Mar <var data-var='date'>23</var>, <var data-var='time'>02:23</var> UTC Update - Our Engineering Team confirmed that the issue impacting SIGHT recently has been resolved. If you continue to experience problems, please contact our Support Team via e-mail at support@inspectorio.com or via live chat at https://support.inspectorio.com/hc/en-us/. We thank you for your patience regarding this matter. Mar <var data-var='date'>23</var>, <var data-var='time'>02:09</var> UTC Monitoring - Our Engineering Team has implemented the fix and is monitoring the situation. We will post an update as soon as this is fully resolved. Mar <var data-var='date'>23</var>, <var data-var='time'>01:33</var> UTC Identified - Our Engineering Team has identified the root cause about an issue with SIGHT. Currently, users may experience not receiving email notifications when inspections are shared via the Sight Mobile App. We apologize for the inconvenience. Our team is actively working on the fix.

Users Not Receiving Email Notifications Shared via Sight Mobile

Mar <var data-var='date'>13</var>, <var data-var='time'>11:03</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting Sight has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Mar <var data-var='date'>13</var>, <var data-var='time'>08:44</var> UTC Update - The issue has been mitigated. We are starting to receive confirmation that users are now able to access Inspection Details in the system. We will post an update as soon as this has been fully resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>08:10</var> UTC Monitoring - Our engineering team has implemented a fix for the issue with Sight and is monitoring the situation. We will post an update as soon as this has been fully resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>07:34</var> UTC Investigating - Our engineering team is investigating an issue with Sight. At this time, users may experience unresponsiveness when clicking on Inspection IDs or trying to access Inspection Details. We apologize for the inconvenience. We will share an update once we have more information.

Inspection Details Accessibility in Sight

Nov <var data-var='date'>24</var>, <var data-var='time'>06:25</var> UTC Resolved - The issue is resolved. RISE users should now be able to log in successfully to the platform. Our team confirmed all operation is back to normal. Nov <var data-var='date'>24</var>, <var data-var='time'>06:20</var> UTC Monitoring - The fix has been applied to the RISE production environment. We are monitoring the issue and performing a fix verification. Nov <var data-var='date'>24</var>, <var data-var='time'>06:18</var> UTC Update - Our Infrastructure Team helped to restart the postgres database, users should be able to login now. We are monitoring the system. Nov <var data-var='date'>24</var>, <var data-var='time'>06:16</var> UTC Identified - Our Engineering Team has identified the issue and is actively working on a fix. Nov <var data-var='date'>24</var>, <var data-var='time'>06:04</var> UTC Investigating - Our Engineering Team is investigating an issue with RISE. At this time, users may experience unable to log in to the platform. We apologize for the inconvenience. We will share an update once we have more information.

RISE Unable to Login Issue: Failed to Fetch

Nov <var data-var='date'>15</var>, <var data-var='time'>07:10</var> UTC Resolved - The issue has been resolved and verified. The incident has been identified as a configuration issue occurred from CloudFlare side. We have updated our own configuration to resolve the issue, and is currently working on developing a long term fix. We thank you for your patience in bearing with us. If there are further questions and/or requests about this incident, please feel free to reach out to our Support Team at Support@Inspectorio.com. Nov <var data-var='date'>15</var>, <var data-var='time'>07:03</var> UTC Monitoring - The fix has been applied on production environment. We are monitoring the issue and perform a fix verification. Next update in 15 minutes - at 2.15pm GMT+7. Thank you for your patience and for bearing with us. Nov <var data-var='date'>15</var>, <var data-var='time'>06:56</var> UTC Identified - The root cause has been identified. We have identified the issue with the configuration in Cloudflare firewall that prevents some of the requests to reach through to us, which caused the incident. Preventive: SEC will review the current firewall rules to prevent it from happening again. Our Engineering team has already started to work on a fix and we'll share another update soon. Nov <var data-var='date'>15</var>, <var data-var='time'>06:49</var> UTC Update - We are still investigating the issue. Impact scope: Android users will experience disruptions of service when they attempt to upload reports due to a session timeout issue. There is no identified cases with iOS users as of this moment. Our internal user was able to replicate the issue on Android, and we are taking a deeper look into the logs. Next update will be at 2:00pm GMT+7` Nov <var data-var='date'>15</var>, <var data-var='time'>06:36</var> UTC Update - Currently all the affected users are reporting problems from their Android devices, no report coming from iOS so far. Internal users are attempting to replicate the issue, not yet reproducible. We will post another update as soon as we learn more. Nov <var data-var='date'>15</var>, <var data-var='time'>06:26</var> UTC Investigating - Our Engineering team is investigating an issue with Sight Mobile App. At this time, users may experience trouble logging in and some Android users reported that they are experiencing Session Expired issues. We apologize for the inconvenience. We will share an update once we have more information.

Mobile Login Issue: Session Expired

Sep <var data-var='date'>28</var>, <var data-var='time'>09:06</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting RISE has been resolved. If you continue to experience problems, please contact our support team via e-mail at rise-support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Sep <var data-var='date'>28</var>, <var data-var='time'>08:40</var> UTC Monitoring - Our engineering team has implemented a fix for the issues with RISE and is monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved. Sep <var data-var='date'>28</var>, <var data-var='time'>08:39</var> UTC Identified - Our engineering team has identified the issue and is currently working on a fix. We'll continue to provide updates on the issue. Sep <var data-var='date'>28</var>, <var data-var='time'>08:31</var> UTC Update - The issue has been mitigated and users should be able to log-in and navigate through the RISE platform. We'll continue to provide updates. Sep <var data-var='date'>28</var>, <var data-var='time'>08:04</var> UTC Investigating - Our engineering team is investigating an issue with RISE. At this time, users may experience being unable to log into the platform. We apologize for the inconvenience. We will share an update once we have more information.

Login Issues with RISE

Sep <var data-var='date'> 7</var>, <var data-var='time'>14:01</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting Sight and Rise has been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:36</var> UTC Update - Our engineering team has implemented a fix for the issues with Sight and Rise and are monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as the issue has been fully resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:23</var> UTC Monitoring - The issue has been mitigated and we are currently monitoring the results. Sep <var data-var='date'> 7</var>, <var data-var='time'>13:19</var> UTC Investigating - We’re currently investigating a potential service interruption with SIGHT and RISE. We will post another update as soon as we learn more.

Login Issues with Sight and Rise

Jun <var data-var='date'>21</var>, <var data-var='time'>08:20</var> UTC Resolved - Our service provider went through a large network issue impacting multiple services across the internet and has now implemented a fix for it. We see gradual recovery for all Inspectorio products. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. Jun <var data-var='date'>21</var>, <var data-var='time'>07:48</var> UTC Update - We are observing recovery across all products in affected locations. We are continuing to monitor the situation until full recovery. Thank you for your patience today. We will provide another update soon. Jun <var data-var='date'>21</var>, <var data-var='time'>07:28</var> UTC Monitoring - A fix has been implemented by our CDN provider (CloudFlare) and we are monitoring the results. Jun <var data-var='date'>21</var>, <var data-var='time'>07:11</var> UTC Identified - Our service provider has identified the issue and is currently working on a fix. Our sincere apologies for the inconvenience. Jun <var data-var='date'>21</var>, <var data-var='time'>07:02</var> UTC Investigating - We are experiencing some technical difficulties due to our CDN provider https://cloudflarestatus.com. We will update you as soon as we get this resolved.

Error on Mobile Inspections

May <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> UTC Resolved - Our Engineering team has confirmed that the issue impacting both our SIGHT and RISE platforms, as well as our mobile applications, has now been resolved. If you continue to experience problems, please contact our support team via e-mail at support@inspectorio.com or via live chat. We apologize for the inconvenience and thank you for your patience. May <var data-var='date'> 4</var>, <var data-var='time'>08:36</var> UTC Update - Our engineering team has implemented a fix for the issues with both SIGHT and RISE platforms, as well as our mobile application, and we are currently monitoring the situation. At this time, all actions taken should be processed normally. We will post an update as soon as this has been fully resolved. May <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC Monitoring - Our engineering team has identified the issue and is currently working on a fix. An issue with our DB caused a deadlock and in turn, caused our infrastructures to be halted. The issue has been addressed and locked sessions were removed from DB, our services are now available again. We are still monitoring our platforms and services and will take further actions if necessary. May <var data-var='date'> 4</var>, <var data-var='time'>08:13</var> UTC Investigating - Our engineering team is investigating an issue with Inspectorio platforms (both RISE and SIGHT) and mobile applications. At this time, users may experience difficulties with accessing our services. We apologize for the inconvenience. We will share an update once we have more information.

Inspectorio platforms (both RISE and SIGHT) and mobile applications are inaccessible

Apr <var data-var='date'> 9</var>, <var data-var='time'>09:34</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>09:18</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:47</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 9</var>, <var data-var='time'>08:22</var> UTC Investigating - We are currently investigating this issue.

Mobile application doesn't work

Dec <var data-var='date'>22</var>, <var data-var='time'>14:01</var> UTC Resolved - This incident has been resolved. Users affected have reported that the behavior is back to normal and no additional reports have been received. Please reach out to support@inspectorio.com should you need further details relevant to this incident. Thank you and we appreciate your support and patience for bearing with us. Dec <var data-var='date'>22</var>, <var data-var='time'>09:52</var> UTC Monitoring - A fix has been deployed and the team is monitoring the results. Still awaiting feedback from Akamai. Dec <var data-var='date'>22</var>, <var data-var='time'>09:33</var> UTC Update - We are continuing to work on a fix for this issue. The issue stems from Akamai and our Engineering team is closely working with Akamai for a complete fix of the issue. Meanwhile, refreshing Sight is still the most effective workaround for all affected users. Thank you and appreciate your patience for bearing with us. Dec <var data-var='date'>22</var>, <var data-var='time'>09:25</var> UTC Identified - The issue has been identified and a fix is being implemented. As a workaround, affected users need to refresh Sight for the meantime. Dec <var data-var='date'>22</var>, <var data-var='time'>09:23</var> UTC Investigating - We are currently investigating the issue. Our Engineering Team is working towards resolution and securing detailed findings.

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Lastest published events

Inspection report upload issue for Inspectorio iOS Quality Risk Management (QRM) app

Connectivity issues for Inspectorio China region

Inspectorio Platform Web and Mobile Resource Loading Issue

Inspectorio INC Services, Components and Regions

Recent Inspectorio INC events

Inspection report upload issue for Inspectorio iOS Quality Risk Management (QRM) app

Connectivity issues for Inspectorio China region

Inspectorio Platform Web and Mobile Resource Loading Issue

Unable to Login via http://id.inspectorio.com/

Login issues with Inspectorio Android mobile applications

Connectivity issues for Inspectorio China region