Aug <var data-var='date'>26</var>, <var data-var='time'>14:58</var> PDT Resolved - Between approximately 1:51 PM and 2:45 PM PDT, some customers experienced errors and were unable to log in. The issue has been resolved and service is fully restored as of 2:45 PM PDT. We're continuing to monitor and apologize for the disruption.

Elevated errors and login failures during application deploy

Apr <var data-var='date'>30</var>, <var data-var='time'>11:50</var> PDT Resolved - The issue has been resolved since the 28th. Apr <var data-var='date'>28</var>, <var data-var='time'>16:56</var> PDT Monitoring - We have implemented a fix for the domain reputation issues and are seeing marketing emails successfully reaching inboxes again. We are currently monitoring at this time. Apr <var data-var='date'>28</var>, <var data-var='time'>15:59</var> PDT Identified - We have identified that a specific email domain is currently being flagged by some providers, affecting the delivery of marketing emails. Our team is actively working on restoring. We will provide updates as we progress toward full resolution.

Delivery Issues Affecting Insightly Marketing Emails

Apr <var data-var='date'>11</var>, <var data-var='time'>15:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>11</var>, <var data-var='time'>11:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>15:19</var> PDT Scheduled - We will be performing updates to the databases supporting the Insightly application and API. During this time the application and APIs may have intermittent availability with a maximum of four short interruptions of less than one minute each.

Database Maintenance

Feb <var data-var='date'>24</var>, <var data-var='time'>14:51</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>24</var>, <var data-var='time'>13:01</var> PST Identified - We have identified the underlying issue contributing to elevated new grant creation feature. Additional information: https://status-v3.nylas.com/incidents/5znbs35pn314

Nylas Elevated API Errors and Increased Latency

Feb <var data-var='date'>13</var>, <var data-var='time'>16:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>14:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>09:42</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:15</var> PST Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'> 2</var>, <var data-var='time'>14:52</var> PST Scheduled - We are performing scheduled maintenance at this time & only expect intermittent connection errors for the AU1 POD.

Network maintenance

Sep <var data-var='date'>20</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>20</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 5</var>, <var data-var='time'>12:54</var> PDT Scheduled - We anticipate a few brief service interruptions during this period

Network & Database Maintenance

Aug <var data-var='date'>28</var>, <var data-var='time'>22:21</var> PDT Resolved - We have completed the maintenance to address the application performance and stability issues. Aug <var data-var='date'>28</var>, <var data-var='time'>20:10</var> PDT Identified - We are currently performing emergency maintenance on the Insightly CRM Web Application to address an issue impacting stability and performance. During this time, users may experience intermittent downtime or slower response times. We expect the maintenance to be completed by within the next two hours Updates will be posted here as the work progresses. We apologize for the disruption and appreciate your patience as we work to restore full service.

Emergency Application Maintenance

Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> PDT Resolved - We have implemented a fix for the issue and have had no delays over the past 18 hours. Jul <var data-var='date'>29</var>, <var data-var='time'>08:04</var> PDT Identified - We've identified the cause, have eliminated the delays, and will be implementing a longer-term solution shortly. Jul <var data-var='date'>28</var>, <var data-var='time'>16:28</var> PDT Investigating - Insightly is currently experiencing a delay in processing Webhook communication to external systems and triggering of AppConnect recipes of pp to 70 Min. We are working to reduce this delay back down to normal levels.

Delay in AppConnect Recipe Execution and Workflows

Jul <var data-var='date'>26</var>, <var data-var='time'>16:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>26</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>16:43</var> PDT Scheduled - We will be performing updates to the networking devices supporting the Insightly application and API for a maximum period of 2 hours. This work will start at 2pm Pacific and conclude by 4pm Pacific on Saturday, July 26th, 2025. During this time the application and APIs may have short periods of intermittent availability.

Jul <var data-var='date'>23</var>, <var data-var='time'>17:00</var> PDT Resolved - We experienced a service disruption between 5:00 PM and 6:10 PM, affecting both our API and application services. The issue was caused by a host failure within our infrastructure. Our team identified the root cause and restored service by 6:10 PM. We are continuing to monitor the system and will implement safeguards to prevent a recurrence. We apologize for the inconvenience and appreciate your patience.

Host availability - Service Disruption (5:00 PM – 6:10 PM)

Jul <var data-var='date'>19</var>, <var data-var='time'>16:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>14:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>12:38</var> PDT Scheduled - We will be performing updates to the networking devices supporting the Insightly application and API for a maximum period of 2 hours. This work will start at 2pm Pacific and conclude by 4pm Pacific on Saturday, July 19th, 2025. During this time the application and APIs may have short periods of intermittent availability.

May <var data-var='date'>29</var>, <var data-var='time'>15:50</var> PDT Resolved - We have resolved the delays in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows. May <var data-var='date'>29</var>, <var data-var='time'>14:40</var> PDT Identified - We are currently experiencing a delay in processing Webhook communication to external systems, triggering of AppConnect recipes, and Workflows of up to 20 minutes. We are working to reduce this delay back down to normal levels.

May <var data-var='date'>28</var>, <var data-var='time'>19:33</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>14:49</var> PDT Monitoring - We've identified the reason for the delays, and have implemented a fix. We will continue to monitor the message flows. May <var data-var='date'>28</var>, <var data-var='time'>14:05</var> PDT Investigating - Insightly is currently experiencing a delay in sending outbound email notifications. This is only affecting our CRM and Service applications; the Marketing application is not affected.

Delay in email notifications

Mar <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> PST Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>31</var>, <var data-var='time'>12:50</var> PST Scheduled - We will be performing several important updates on the HTML editor used for creating Marketing emails and templates. This will not affect any saved emails or templates, but the editors might be unavailable for a short period. While we’ve scheduled a 2-hour maintenance window, we don’t expect any downtime to be more than a few minutes. You might also experience some slower-than-usual response time during the maintenance window. Journeys that use these emails and templates will not be impacted.

Marketing HTML email and template editor

Jan <var data-var='date'>31</var>, <var data-var='time'>22:15</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>31</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>21</var>, <var data-var='time'>15:05</var> PST Scheduled - We will be performing a planned maintenance activity on our AppConnect platform infrastructure. During this maintenance window, AppConnect will be placed into maintenance mode. No data loss is expected during this activity. All requests and jobs will be successfully received and processed throughout the maintenance window but may experience up to a 10 minute delay in processing.

AppConnect Maintenance

Jan <var data-var='date'>17</var>, <var data-var='time'>22:15</var> PST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>17</var>, <var data-var='time'>22:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>13</var>, <var data-var='time'>09:57</var> PST Scheduled - We will be performing a planned maintenance activity on our AppConnect platform infrastructure. During this maintenance window, AppConnect will be placed into maintenance mode. No data loss is expected during this activity. All requests and jobs will be successfully received and processed throughout the maintenance window but may experience up to a 10 minute delay in processing.

Jul <var data-var='date'>19</var>, <var data-var='time'>02:45</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>19</var>, <var data-var='time'>01:51</var> PDT Monitoring - We've implemented a fix & monitoring the platform stability Jul <var data-var='date'>18</var>, <var data-var='time'>23:36</var> PDT Identified - We've identified a problem & are working with the vendor towards a solution

Host Stability

Jul <var data-var='date'>13</var>, <var data-var='time'>09:12</var> PDT Completed - Maintenance has been completed Jul <var data-var='date'>13</var>, <var data-var='time'>08:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 9</var>, <var data-var='time'>11:31</var> PDT Scheduled - We will be performing database maintenance that will cause an outage for about 1-2 min when the failover takes place.

Database maintenance

Jun <var data-var='date'>27</var>, <var data-var='time'>11:22</var> PDT Resolved - The issue had been resolved by 8:30am PT & we will continue to monitor Jun <var data-var='date'>27</var>, <var data-var='time'>08:19</var> PDT Monitoring - A fix has been implemented & login.insightly.com has returned to operational. We are continuing to monitor the login page Jun <var data-var='date'>27</var>, <var data-var='time'>07:46</var> PDT Investigating - We're investigating a 503 & 504 error when navigating to login.insightly.com

Login disruption

Jun <var data-var='date'>22</var>, <var data-var='time'>17:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>22</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:22</var> PDT Scheduled - We will be performing updates to the databases supporting the Insightly application and API. During this time the application and APIs may have intermittent availability with a maximum of four short interruptions of less than one minute each.

Jun <var data-var='date'> 8</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 7</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>29</var>, <var data-var='time'>11:25</var> PDT Scheduled - We will be performing a planned maintenance activity on our AppConnect platform infrastructure. During this maintenance window, AppConnect will be placed into maintenance mode. No data loss is expected during this activity. All requests and jobs will be successfully received and processed throughout the maintenance window but may experience up to a 5 minute delay in processing.

May <var data-var='date'>31</var>, <var data-var='time'>12:25</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>31</var>, <var data-var='time'>10:32</var> PDT Monitoring - Service has been restored, and we are continuing to monitor the redirect platform stability. May <var data-var='date'>31</var>, <var data-var='time'>09:15</var> PDT Identified - We've identified the component that is causing the failure and are working with the provider to remediate the issue. May <var data-var='date'>31</var>, <var data-var='time'>08:31</var> PDT Investigating - Some customers are experiencing DNS resolution problems when using their custom support portal domain names. We are investigating it now and will update you shortly.

Custom Domain Redirection

Apr <var data-var='date'>17</var>, <var data-var='time'>19:39</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>17</var>, <var data-var='time'>16:54</var> PDT Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>17</var>, <var data-var='time'>16:52</var> PDT Investigating - We are currently investigating an issue that is impacting the performance of functions like Audit Log, Notifications, Workflows, AppConnect, and Search.

Web Application Performance

Mar <var data-var='date'>30</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>29</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PST Scheduled - We will be performing a planned maintenance activity on our AppConnect platform infrastructure. During this maintenance window, AppConnect will be placed into maintenance mode. No data loss is expected during this activity. All requests and jobs will be successfully received and processed throughout the maintenance window but may experience up to a 30 minute delay in processing.

Mar <var data-var='date'>23</var>, <var data-var='time'>00:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>22:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>10:58</var> PST Scheduled - We will be performing a planned maintenance activity on our AppConnect platform infrastructure. During this maintenance window, AppConnect will be placed into maintenance mode. No data loss is expected during this activity. All requests and jobs will be successfully received and processed throughout the maintenance window but may experience up to a 30 minute delay in processing.

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Lastest published events

Elevated errors and login failures during application deploy

Delivery Issues Affecting Insightly Marketing Emails

Database Maintenance

Insightly Services, Components and Regions

Recent Insightly events

Elevated errors and login failures during application deploy

Delivery Issues Affecting Insightly Marketing Emails

Database Maintenance

Nylas Elevated API Errors and Increased Latency

Network maintenance

Network & Database Maintenance