Oct <var data-var='date'>20</var>, <var data-var='time'>23:16</var> UTC Resolved - AWS has confirmed that the outage in the US-EAST-1 region has now been resolved, and all services are operational. Oct <var data-var='date'>20</var>, <var data-var='time'>11:13</var> UTC Identified - AWS has confirmed increased error rates and latencies affecting multiple services in the US-EAST-1 region. The incident is currently classified as "Degraded" by AWS. You may experience slowness, timeouts, or trouble accessing some parts of platform and services. We're closely monitoring the situation and will keep you updated as AWS provides more information.

AWS Degraded – Multiple Services in US-East-1 Region

Feb <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>31</var>, <var data-var='time'>16:03</var> UTC Scheduled - We are performing maintenance on our databases during this time, which may temporarily affect some services. We appreciate your understanding.

Database Maintenance

Jan <var data-var='date'>26</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>12:06</var> UTC Scheduled - We are performing a maintenance activities on our databases during this time. Apologies for any inconveniences this may cause.

Dec <var data-var='date'> 7</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>17:21</var> UTC Scheduled - There is an upcoming maintenance window from 00:00 UTC to 01:00 UTC on Saturday, December 7, 2024. Customers may notice system unavailability for short periods during this window.

Scheduled maintenance on the DB

Nov <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>07:23</var> UTC Scheduled - Our DevOps team will be performing a scheduled restart of several database servers as part of ongoing maintenance and stability improvements. During this time, affected services may experience brief interruptions. We appreciate your patience and understanding as we work to enhance our infrastructure.

Production Databases Maintenance

Oct <var data-var='date'>12</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>12</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>11</var>, <var data-var='time'>15:56</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>11</var>, <var data-var='time'>15:55</var> UTC Scheduled - Saturday, October 12th, at 6:00AM UTC, we will be going through an infrastructure upgrade process that should last for 1 hour. It is not excepted to have any downtime or any impact on the application itself.

Playbooks Maintenance

Sep <var data-var='date'>14</var>, <var data-var='time'>14:17</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>12:17</var> UTC Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>12:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC Scheduled - The ongoing maintenance activity has been extended by 2 hours to complete the testing. This activity relates to all regions. During this maintenance window, Playbooks will experience a full product outage in all regions. In case you have any issue post the activity please reach out to the Support team at: https://support.playbooks.aurea.com/hc/en-us/signin

Scheduled Maintenance Report for InsideSales

Sep <var data-var='date'>14</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>14</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>10</var>, <var data-var='time'>11:49</var> UTC Scheduled - This is to notify of upcoming Maintenance activity to perform an in-place upgrade. This activity relates to all regions. During this maintenance window, Playbooks will experience a full product outage in all regions. In case you have any issue post the activity please reach out to the Support team at: https://support.playbooks.aurea.com/hc/en-us/signin

Sep <var data-var='date'> 1</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:10</var> UTC Scheduled - This is to notify of upcoming Maintenance activity to perform an in-place upgrade. This activity relates only to the US Region. During this maintenance window, Playbooks will experience a full product outage in the US1 and US3 pods. Additionally, Robots will be unavailable in three production pods: US1, US3, and useast-1a. In case you have any issue post the activity please reach out to the Support team at: https://support.playbooks.aurea.com/hc/en-us/signin

Aug <var data-var='date'>31</var>, <var data-var='time'>12:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>29</var>, <var data-var='time'>05:17</var> UTC Scheduled - This is to notify of upcoming Maintenance activity to perform an in-place upgrade. This activity relates only to the US Region. During this maintenance window, Playbooks will experience a full product outage in the US1 and US3 pods. Additionally, Robots will be unavailable in three production pods: US1, US3, and useast-1a. In case you have any issue post the activity please reach out to the Support team at: https://support.playbooks.aurea.com/hc/en-us/signin

Aug <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:41</var> UTC Scheduled - A maintenance window is scheduled for August 11th from 5 am to 10 am UTC, which may result in certain systems being unavailable during this time. We thank you for your patience and understanding.

RDS CA Certificates Rotation

Jun <var data-var='date'>25</var>, <var data-var='time'>13:31</var> UTC Resolved - The fix for the issue affecting emails with attachments sent from O365 has been deployed. Please reach out to our Customer Support team if you require further assistance; we will be happy to help. Jun <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC Monitoring - A fix for this issue has been implemented. We are monitoring the results. Jun <var data-var='date'>24</var>, <var data-var='time'>20:47</var> UTC Identified - We are aware of an issue preventing Playbooks customers from manually sending emails that contain attachments when using Office365 as their email provider. We have identified the root cause of the problem and will be providing a fix for this.

Unable to send emails in Playbooks when using Office365

Jun <var data-var='date'>17</var>, <var data-var='time'>16:01</var> UTC Resolved - The issue with ad-hoc email sending via Office365 has been confirmed as resolved. In case further issues are experienced, please reach out to the support team. Jun <var data-var='date'>17</var>, <var data-var='time'>10:01</var> UTC Monitoring - We have implemented a fix for the issue and are now monitoring the results. We sincerely apologize for the inconvenience. May <var data-var='date'>30</var>, <var data-var='time'>15:05</var> UTC Identified - We are aware of an issue preventing Playbooks customers from manually sending emails when using Office365 as their email provider. We have identified the root cause of the problem and will be deploying a fix before the end of the next week.

Jun <var data-var='date'> 2</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>30</var>, <var data-var='time'>14:24</var> UTC Scheduled - We will be conducting maintenance tasks on Sunday, 2nd of June, starting at 2:00 AM UTC. The activity is expected to last 2 hours.

Dec <var data-var='date'>23</var>, <var data-var='time'>17:31</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>23</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>22</var>, <var data-var='time'>18:54</var> UTC Scheduled - We'll be undergoing maintenance to make some infrastructure changes. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Dec <var data-var='date'>10</var>, <var data-var='time'>16:56</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>05:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 9</var>, <var data-var='time'>08:08</var> UTC Scheduled - We'll be undergoing maintenance to make some infrastructure changes. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Nov <var data-var='date'>18</var>, <var data-var='time'>19:31</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>18</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>11</var>, <var data-var='time'>20:29</var> UTC Scheduled - We'll be undergoing scheduled maintenance to make some infrastructure changes. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Playbooks Periodic Release

Nov <var data-var='date'>11</var>, <var data-var='time'>18:50</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>11</var>, <var data-var='time'>12:16</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 9</var>, <var data-var='time'>12:19</var> UTC Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>11</var>, <var data-var='time'>05:30</var> UTC Scheduled - We'll be undergoing scheduled maintenance to make some infrastructure changes. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Nov <var data-var='date'>11</var>, <var data-var='time'>05:01</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>11</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 9</var>, <var data-var='time'>23:42</var> UTC Scheduled - Planned maintenance to improve the performance of our Database. We expect it to take 2 hours and to only have a limited impact on the product's performance.

Scheduled Database maintenance

Nov <var data-var='date'> 5</var>, <var data-var='time'>13:32</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>05:01</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 4</var>, <var data-var='time'>12:51</var> UTC Scheduled - We'll be undergoing scheduled maintenance to make some infrastructure changes. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Oct <var data-var='date'>29</var>, <var data-var='time'>16:56</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>29</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>28</var>, <var data-var='time'>01:54</var> UTC Scheduled - We'll be undergoing scheduled maintenance to release several bugfixes to Playbooks. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Oct <var data-var='date'>22</var>, <var data-var='time'>17:57</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>21</var>, <var data-var='time'>12:01</var> UTC Scheduled - We'll be undergoing scheduled maintenance to release several bugfixes to Playbooks. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Oct <var data-var='date'> 8</var>, <var data-var='time'>14:11</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 8</var>, <var data-var='time'>05:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 7</var>, <var data-var='time'>12:49</var> UTC Scheduled - We'll be undergoing scheduled maintenance to release several bugfixes to Playbooks. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Sep <var data-var='date'>30</var>, <var data-var='time'>11:35</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>29</var>, <var data-var='time'>16:01</var> UTC Scheduled - We'll be undergoing scheduled maintenance to release several bugfixes to Playbooks. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

Sep <var data-var='date'>16</var>, <var data-var='time'>16:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>20:31</var> UTC Scheduled - We'll be undergoing scheduled maintenance to release several bugfixes to Playbooks. We don't expect any downtime during this period, but some features may become unavailable during this time. We'll update with further information if we detect any issues.

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AWS Degraded – Multiple Services in US-East-1 Region

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Database Maintenance

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AWS Degraded – Multiple Services in US-East-1 Region

Database Maintenance

Database Maintenance

Scheduled maintenance on the DB

Production Databases Maintenance

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