THIS IS A SCHEDULED EVENT Oct <var data-var='date'>29</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>14:26</var> UTC Scheduled - We will be undergoing planned maintenance of AI Agents service hosted at our United States data center. The maintenance is done to improve and ensure optimal performance of AI Agents service. During the maintenance window traffic will not be affected by this maintenance but clients will not be able to create or maintain agents. Any impact is expected to last for up to 10 minutes within the maintenance window. Start (UTC): 29 October 2026 08:00 End (UTC): 29 October 2026 09:00 Purpose: Database migration and infrastructure maintenance

United States - Planned Maintenance of AI Agents Service

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>28</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>24</var>, <var data-var='time'>12:49</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-se1.infobip.com, timeframe: - Start (UTC): 28 October 11:00 - End (UTC): 28 October 17:00 SSL Certificate information: - Common Name: *.api-se1.infobip.com - Subject Alternative Name: *.api-se1.infobip.com, api-se1.infobip.com - Valid until (UTC): 2027-03-10 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-se1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>27</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>11:18</var> UTC Scheduled - We will be performing maintenance on the database infrastructure supporting Two-Factor Authentication services hosted at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service. Preventive measures have been implemented to minimize any potential impact. However, customers using the Two-Factor Authentication API may be unable to generate or verify new PINs during the maintenance window. Requests made during this period may return an HTTP 500 error. Start (UTC): 27 October 2026 08:00 End (UTC): 27 October 2026 09:00 Purpose: Database migration and infrastructure maintenance

United States - Planned Maintenance of Database infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>26</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>10:14</var> UTC Scheduled - We will be performing maintenance on the database infrastructure responsible for campaign creation and processing for Moments Flows and Journeys services at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. Preventive measures have been implemented to minimize any potential impact, however, Infobip customers using Flows and Journeys may experience delays in starting or processing affected service elements during the maintenance window. Start (UTC): 26 October 2026 08:00 End (UTC): 26 October 2026 09:00 Purpose: Database migration and infrastructure maintenance

United States - Planned Maintenance of Database Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:55</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sg1.infobip.com - Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-sg1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:53</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-han.infobip.com - Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-han.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:52</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sp3.infobip.com - Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-sp3.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:50</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-us2.infobip.com - Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-us2.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:49</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-my1.infobip.com - Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-my1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>10:28</var> UTC Scheduled - We will be performing planned maintenance on databases hosted on United States data center.The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service. Preventive measures have been implemented to minimize any potential impact, however, during the maintenance window, clients may be temporarily unable to manage users and invitations, view notifications, or manage notification subscriptions. Additionally clients hosted on United States Customer Portal may experience issues with customer onboarding progress not being shown or saved. Start (UTC): 23 October 2026 07:00 End (UTC): 23 October 2026 08:00 Purpose: Database infrastructure migration

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Oct <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>06:57</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our Global (Europe) data center to upgrade core networking equipment, ensuring continued stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief intermittent connectivity disruptions may occur for services hosted at the Global (Europe) data center. Any disruption, if it occurs, is expected to last no longer than a total of 15 minutes within the scheduled maintenance window. Start (UTC): 22 October 2026 22:00 End (UTC): 23 October 2026 01:00 Purpose: Network infrastructure upgrade

Global (Europe) - Planned Maintenance of Network Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>22</var>, <var data-var='time'>08:00</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>12:23</var> UTC Scheduled - We will be performing planned maintenance of database infrastructure supporting Customer Profiles services at our United States data center. The goal of this work is to migrate the database to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service. Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, customers may be temporarily unable to create new computed attributes, and updates to existing computed-attribute values may be delayed. Processing of Customer Profiles data exports may also be temporarily affected. Start (UTC): 22 October 2026 08:00 End (UTC): 22 October 2026 09:00 Purpose: Database migration and infrastructure maintenance

United States- Planned Maintenance of Database Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>22</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>11:59</var> UTC Scheduled - We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays. Start (UTC): 22 October 2026 07:00 End (UTC): 22 October 2026 08:00 Purpose: Infrastructure patching and maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>22</var>, <var data-var='time'>05:00</var> - <var data-var='time'>08:00</var> UTC Sep <var data-var='date'>21</var>, <var data-var='time'>10:52</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window. Start (UTC): 22 October 2026 05:00 End (UTC): 22 October 2026 08:00 Purpose: Network infrastructure upgrade and optimization

United States - Planned Maintenance of Network Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>21</var>, <var data-var='time'>20:00</var> - <var data-var='time'>21:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>11:44</var> UTC Scheduled - We will be performing planned maintenance on database infrastructure on our India data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-in.infobip.com endpoint may experience brief intermittent failures or delays. Start (UTC): 21 October 2026 20:00 End (UTC): 21 October 2026 21:00 Purpose: Infrastructure patching and maintenance

India - Planned Maintenance of Database Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>21</var>, <var data-var='time'>12:00</var> - <var data-var='time'>13:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>11:50</var> UTC Scheduled - We will be performing planned maintenance on database infrastructure supporting Customer Profiles, Moments, Journeys and AI Chatbots services in our United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the services. Preventive measures have been implemented to minimize potential impact. During the maintenance window, customers may be unable to create new computed attributes in Customer Profiles. New AI Chatbots sessions may be unavailable, and messages may not be added to existing AI Chatbots sessions. In addition, users may be unable to enter continuous Flows or Journeys, which could result in data discrepancies. Start (UTC): 21 October 2026 12:00 End (UTC): 21 October 2026 13:00 Purpose: Database infrastructure migration

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>20</var>, <var data-var='time'>09:00</var> - <var data-var='time'>10:00</var> UTC Oct <var data-var='date'> 6</var>, <var data-var='time'>11:43</var> UTC Scheduled - We will be performing maintenance on the database infrastructure supporting resource requests at our United States data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected service. Preventive measures have been implemented to minimize any potential impact. However, during maintenance window customers may experience issues submitting resource requests through Channels and Numbers in Customer Portal or Resources API during the maintenance window. Processing of existing requests may also be delayed, including any feedback or follow-up required from our review team. Start (UTC): 20 October 2026 09:00 End (UTC): 20 October 2026 10:00 Purpose: Database migration and infrastructure maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>20</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>11:31</var> UTC Scheduled - We will be performing planned maintenance on database infrastructure on our United States data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api-us.infobip.com endpoint may experience brief intermittent failures or delays. Start (UTC): 20 October 2026 07:00 End (UTC): 20 October 2026 08:00 Purpose: Infrastructure patching and maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>20</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> UTC Sep <var data-var='date'>29</var>, <var data-var='time'>11:23</var> UTC Scheduled - We will be performing maintenance on the database infrastructure responsible for handling traffic processing as well as additional internal communication for the WhatsApp and other messaging channels hosted at our EU Region-locked data center. The goal of this work is to migrate the underlying databases to an upgraded, more resilient cluster and ensure the stability and optimal performance of the affected services. Preventive measures have been implemented to minimize any potential impact; however, Infobip customers utilizing WhatsApp and other messaging channels may experience traffic processing difficulties and delivery delays during the maintenance window. Start (UTC): 20 October 2026 07:00 End (UTC): 20 October 2026 09:00 Purpose: Database migration and infrastructure maintenance

EU Region-locked - Planned Maintenance of Database Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>19</var>, <var data-var='time'>07:00</var> - <var data-var='time'>08:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>08:19</var> UTC Scheduled - We will be performing maintenance on the database infrastructure supporting Apple Messages for Business hosted on United States data center. The goal of this work is to migrate the database to an upgraded environment and ensure the continued stability and performance of the service. Preventive measures have been implemented to minimize any potential impact, however, customers using Apple Messages for Business may experience a brief interruption in message processing. Start (UTC): 19 October 2026 07:00 End (UTC): 19 October 2026 08:00 Purpose: Database migration and infrastructure maintenance

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC &nbsp;-&nbsp; Oct <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC Oct <var data-var='date'> 2</var>, <var data-var='time'>11:52</var> UTC Scheduled - We will be performing planned maintenance on database infrastructure on our Global (Europe) data center. The goal of this work is to upgrade equipment and ensure the stability and optimal performance. Preventive measures have been implemented to minimize any potential impact. However, during the maintenance window, some requests sent through api.infobip.com endpoint may experience brief intermittent failures or delays. Start (UTC): 18 October 2026 23:00 End (UTC): 19 October 2026 00:00 Purpose: Infrastructure patching and maintenance

Global (Europe) - Planned Maintenance of Database Infrastructure

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>14</var>, <var data-var='time'>00:17</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-kz1.infobip.com - Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com - Valid until (UTC): 2027-02-28 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-kz1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>12</var>, <var data-var='time'>00:24</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-jb.infobip.com - Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com - Valid until (UTC): 2027-02-26 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-jb.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>05:00</var> - <var data-var='time'>07:00</var> UTC Sep <var data-var='date'>21</var>, <var data-var='time'>14:06</var> UTC Scheduled - We will perform planned maintenance on the Bulk Scheduling Service database hosted in our Global (Europe) data center during the maintenance window specified below. During the maintenance window, we expect a brief period, lasting up to a few minutes, during which the sending of accepted bulks may be delayed and users may be temporarily unable to create new bulks through the Customer Portal or HTTP API. This maintenance will be carried out in two parts. The activity described in this notification is part 2. Start (UTC): 15 October 2026 05:00 End (UTC): 15 October 2026 07:00 Purpose: Bulk Scheduling Service upgrade and optimization

Global (Europe) - Planned Maintenance of Bulk Scheduling Service part 2

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>15</var>, <var data-var='time'>05:00</var> - <var data-var='time'>08:00</var> UTC Sep <var data-var='date'>21</var>, <var data-var='time'>10:43</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our United States data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the United States data center. Any disruptions are expected to last no longer than a total of 15 minutes within the scheduled maintenance window. Start (UTC): 15 October 2026 05:00 End (UTC): 15 October 2026 08:00 Purpose: Network infrastructure upgrade and optimization

Is Infobip down?

Infobip status is UP

Lastest published events

United States - Planned Maintenance of AI Agents Service

SSL certificate renewal of *.api-se1.infobip.com

United States - Planned Maintenance of Database infrastructure

Infobip Services, Components and Regions

Recent Infobip events

United States - Planned Maintenance of AI Agents Service

SSL certificate renewal of *.api-se1.infobip.com

United States - Planned Maintenance of Database infrastructure

United States - Planned Maintenance of Database Infrastructure

SSL certificate renewal of *.api-sg1.infobip.com

SSL certificate renewal of *.api-han.infobip.com