THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:55</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sg1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sg1.infobip.com - Subject Alternative Name: *.api-sg1.infobip.com, api-sg1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-sg1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:53</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-han.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-han.infobip.com - Subject Alternative Name: *.api-han.infobip.com, api-han.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-han.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:52</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-sp3.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-sp3.infobip.com - Subject Alternative Name: *.api-sp3.infobip.com, api-sp3.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-sp3.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:50</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us2.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-us2.infobip.com - Subject Alternative Name: *.api-us2.infobip.com, api-us2.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-us2.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>23</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>00:49</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-my1.infobip.com, timeframe: - Start (UTC): 23 October 11:00 - End (UTC): 23 October 17:00 SSL Certificate information: - Common Name: *.api-my1.infobip.com - Subject Alternative Name: *.api-my1.infobip.com, api-my1.infobip.com - Valid until (UTC): 2027-03-05 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-my1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>14</var>, <var data-var='time'>00:17</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-kz1.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-kz1.infobip.com - Subject Alternative Name: *.api-kz1.infobip.com, api-kz1.infobip.com - Valid until (UTC): 2027-02-28 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-kz1.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>16</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'>12</var>, <var data-var='time'>00:24</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-jb.infobip.com, timeframe: - Start (UTC): 16 October 11:00 - End (UTC): 16 October 17:00 SSL Certificate information: - Common Name: *.api-jb.infobip.com - Subject Alternative Name: *.api-jb.infobip.com, api-jb.infobip.com - Valid until (UTC): 2027-02-26 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-jb.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>8</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'> 6</var>, <var data-var='time'>01:21</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-hk2.infobip.com, timeframe: - Start (UTC): 08 October 11:00 - End (UTC): 08 October 17:00 SSL Certificate information: - Common Name: *.api-hk2.infobip.com - Subject Alternative Name: *.api-hk2.infobip.com, api-hk2.infobip.com - Valid until (UTC): 2027-02-20 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-hk2.infobip.com

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>7</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Aug <var data-var='date'> 3</var>, <var data-var='time'>00:12</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api.infobip.net, timeframe: - Start (UTC): 07 October 11:00 - End (UTC): 07 October 17:00 SSL Certificate information: - Common Name: *.api.infobip.net - Subject Alternative Name: *.api.infobip.net, api.infobip.net - Valid until (UTC): 2027-02-17 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api.infobip.net

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>17</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jul <var data-var='date'>16</var>, <var data-var='time'>00:29</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca2.infobip.com, timeframe: - Start (UTC): 17 September 11:00 - End (UTC): 17 September 17:00 SSL Certificate information: - Common Name: *.api-ca2.infobip.com - Subject Alternative Name: *.api-ca2.infobip.com, api-ca2.infobip.com - Valid until (UTC): 2027-01-30 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-ca2.infobip.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>17</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jul <var data-var='date'>16</var>, <var data-var='time'>00:28</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ca.infobip.com, timeframe: - Start (UTC): 17 September 11:00 - End (UTC): 17 September 17:00 SSL Certificate information: - Common Name: *.api-ca.infobip.com - Subject Alternative Name: *.api-ca.infobip.com, api-ca.infobip.com - Valid until (UTC): 2027-01-30 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-ca.infobip.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>16</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jul <var data-var='date'>13</var>, <var data-var='time'>00:03</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.infobip.net, timeframe: - Start (UTC): 16 September 11:00 - End (UTC): 16 September 17:00 SSL Certificate information: - Common Name: *.infobip.net - Subject Alternative Name: *.infobip.net, infobip.net - Valid until (UTC): 2027-01-27 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.infobip.net

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>10</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jul <var data-var='date'> 7</var>, <var data-var='time'>00:58</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.businessmessaging.co.uk, timeframe: - Start (UTC): 10 September 11:00 - End (UTC): 10 September 17:00 SSL Certificate information: - Common Name: *.businessmessaging.co.uk - Subject Alternative Name: *.businessmessaging.co.uk, businessmessaging.co.uk - Valid until (UTC): 2027-01-21 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.businessmessaging.co.uk

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>9</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jul <var data-var='date'> 6</var>, <var data-var='time'>00:56</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate api2.infobip.com, timeframe: - Start (UTC): 09 September 11:00 - End (UTC): 09 September 17:00 SSL Certificate information: - Common Name: api2.infobip.com - Subject Alternative Name: api2.infobip.com - Valid until (UTC): 2027-01-20 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of api2.infobip.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jun <var data-var='date'>30</var>, <var data-var='time'>00:49</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.mxtelecom.com, timeframe: - Start (UTC): 03 September 11:00 - End (UTC): 03 September 17:00 SSL Certificate information: - Common Name: *.mxtelecom.com - Subject Alternative Name: *.mxtelecom.com, mxtelecom.com - Valid until (UTC): 2027-01-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.mxtelecom.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jun <var data-var='date'>30</var>, <var data-var='time'>00:48</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ny2.infobip.com, timeframe: - Start (UTC): 03 September 11:00 - End (UTC): 03 September 17:00 SSL Certificate information: - Common Name: *.api-ny2.infobip.com - Subject Alternative Name: *.api-ny2.infobip.com, api-ny2.infobip.com - Valid until (UTC): 2027-01-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-ny2.infobip.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jun <var data-var='date'>30</var>, <var data-var='time'>00:46</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-ae2.infobip.com, timeframe: - Start (UTC): 03 September 11:00 - End (UTC): 03 September 17:00 SSL Certificate information: - Common Name: *.api-ae2.infobip.com - Subject Alternative Name: *.api-ae2.infobip.com, api-ae2.infobip.com - Valid until (UTC): 2027-01-14 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-ae2.infobip.com

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>07:45</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our Canada data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Canada data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window. Start (UTC): 03 September 2026 08:00 End (UTC): 03 September 2026 10:00 Purpose: Network infrastructure upgrade and optimization

Canada - Planned Maintenance of Network Infrastructure

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>2</var>, <var data-var='time'>11:00</var> - <var data-var='time'>17:00</var> UTC Jun <var data-var='date'>29</var>, <var data-var='time'>00:46</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.api-us3.infobip.com, timeframe: - Start (UTC): 02 September 11:00 - End (UTC): 02 September 17:00 SSL Certificate information: - Common Name: *.api-us3.infobip.com - Subject Alternative Name: *.api-us3.infobip.com, api-us3.infobip.com - Valid until (UTC): 2027-01-13 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

SSL certificate renewal of *.api-us3.infobip.com

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>21:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>28</var>, <var data-var='time'>00:00</var> UTC Aug <var data-var='date'>13</var>, <var data-var='time'>13:32</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our South Africa data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the South Africa data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window. Start (UTC): 27 August 2026 21:00 End (UTC): 28 August 2026 00:00 Purpose: Network infrastructure upgrade and optimization

South Africa - Planned Maintenance of Network Infrastructure

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>06:00</var> - <var data-var='time'>09:00</var> UTC Aug <var data-var='date'>13</var>, <var data-var='time'>13:13</var> UTC Scheduled - We will be performing planned maintenance of network infrastructure at our Colombia data center to upgrade core networking equipment, ensuring stability and optimal performance. Preventive measures have been implemented to minimize any potential impact, however, brief connectivity interruptions may occur for services hosted at the Colombia data center. Any disruptions are expected to last no longer than a total of 30 minutes within the scheduled maintenance window. Start (UTC): 27 August 2026 06:00 End (UTC): 27 August 2026 09:00 Purpose: Network infrastructure upgrade and optimization

Colombia - Planned Maintenance of Network Infrastructure

Aug <var data-var='date'>20</var>, <var data-var='time'>08:23</var> UTC Resolved - The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with creating email broadcasts. Start time (UTC): 20-08-2026 07:20 End time (UTC): 20-08-2026 08:10 Impact: Unable to create an email broadcast Aug <var data-var='date'>20</var>, <var data-var='time'>07:49</var> UTC Investigating - This is to inform you that we are currently experiencing an issue with the Email Broadcast Service, where users may encounter issues when trying to create a broadcast. Our team is already working on this case, and more information will follow once it is available.

Global (Europe) - Email Broadcast Service Degradation

Aug <var data-var='date'>20</var>, <var data-var='time'>04:55</var> UTC Resolved - The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing homepage. Start time (UTC): 20 August 2026 03:49 End time (UTC): 20 August 20266 04:50 Impact: Customer Homepage returning error 500 Server Error. Aug <var data-var='date'>20</var>, <var data-var='time'>04:45</var> UTC Investigating - This is to inform you that we are currently experiencing an issue with the Customer Portal Homepage, where users may encounter an error 500 Server Error when accessing the page. Our team is already working on this case, and more information will follow once it is available.

Global (Europe) - Customer Portal Homepage Degradation

Aug <var data-var='date'>20</var>, <var data-var='time'>03:52</var> UTC Resolved - The issue has been successfully resolved, and the service is once again operational. During the incident, you may have experienced issues with viewing Analytics dashboard. Start time (UTC): 20 August 2026 01:56 End time (UTC): 20 August 2026 03:26 Impact: Customer portal data loading issue on Analytics dashboard. Aug <var data-var='date'>20</var>, <var data-var='time'>03:15</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>02:36</var> UTC Investigating - This is to inform you that we are experiencing an issue with Customer Portal. You may experience data loading issue or an unexpected error being returned on portal pages. Our team is already working on this case, and more information will follow once it is available.

Global (Europe) - Customer Portal Degradation

Aug <var data-var='date'>19</var>, <var data-var='time'>11:46</var> UTC Completed - Certificate renewal completed successfully Aug <var data-var='date'>19</var>, <var data-var='time'>11:46</var> UTC In progress - Certificate renewal in progress Jun <var data-var='date'>15</var>, <var data-var='time'>14:07</var> UTC Scheduled - We will be performing automatic renewal of our SSL certificate *.mms.infobip.com, timeframe: - Start (UTC): 19 August 11:00 - End (UTC): 19 August 17:00 SSL Certificate information: - Common Name: *.mms.infobip.com - Subject Alternative Name: *.mms.infobip.com, mms.infobip.com - Valid until (UTC): 2026-12-30 23:59:59 - Issuer: CN=RapidSSL TLS RSA CA G1,OU=www.digicert.com,O=DigiCert Inc,C=US No action is required, unless you do any of the following: - Pin our leaf certificate If you do any of the above, we encourage you to update key stores, code bases, and certificate pinnings that may be in use. For more information, how to prepare and test please visit: https://www.infobip.com/docs/essentials/rest-api-traffic-encryption. Should you need any additional assistance in regard to this activity, please contact our support at support@infobip.com.

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