May <var data-var='date'>10</var>, <var data-var='time'>19:21</var> UTC Resolved - Mitigations were successful. Integration related data is still catching up to current data. We expect it to catch up on the next two hours. May <var data-var='date'>10</var>, <var data-var='time'>18:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>10</var>, <var data-var='time'>16:49</var> UTC Investigating - We are currently investigating this issue.

Dashboard not displaying up-to-date data

Mar <var data-var='date'>31</var>, <var data-var='time'>20:16</var> UTC Resolved - The incident has been resolved. The overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers. There is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability. Mar <var data-var='date'>31</var>, <var data-var='time'>20:04</var> UTC Monitoring - We have implemented a fix and are currently monitoring its impact. Mar <var data-var='date'>31</var>, <var data-var='time'>19:59</var> UTC Identified - We have identified the issue and are actively working on a fix. Internal services may still experience degraded performance. Mar <var data-var='date'>31</var>, <var data-var='time'>19:40</var> UTC Investigating - We are currently experiencing degraded performance across internal services. This may cause delays in the computation of some signals. Our team is investigating the issue and working to restore normal performance as quickly as possible. We will share further updates as soon as we have more information.

Degraded Performance in Internal Services

Mar <var data-var='date'>25</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>19:47</var> UTC Monitoring - A fix has been implemented and signals are recovering. Mar <var data-var='date'>25</var>, <var data-var='time'>17:45</var> UTC Identified - Due to infrastructure issues, some signals might have empty values (. This might impact risk assessment rules.

Signal instability

Mar <var data-var='date'>24</var>, <var data-var='time'>14:21</var> UTC Resolved - The Product Dashboard experienced a temporary instability between 14:21 and 14:31 (UTC). During this period, some users may have experienced high response times or issues loading results. The issue has been resolved, and the product is now operating normally.

Product Dashboard Instability

Mar <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>13</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>11</var>, <var data-var='time'>18:12</var> UTC Update - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>10</var>, <var data-var='time'>16:59</var> UTC Scheduled - We will be performing scheduled service maintenance on March 13 from 05:00 AM to 06:00 AM (UTC). During this maintenance window, minor intermittent interruptions may occur on the Incognia API and Dashboard. No major disruption is expected, but brief periods of instability may be observed. This maintenance is part of our ongoing efforts to enhance product reliability and continuously improve our services. Our team will work to complete the maintenance as quickly as possible to minimize any impact. Thank you for your understanding.

Scheduled Maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>05:00</var> UTC Resolved - Due to an infrastructure issue, the Risk API experienced a brief service degradation between 17:24 and 17:25 UTC.

Risk API Degradation

Nov <var data-var='date'>27</var>, <var data-var='time'>23:15</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>27</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>25</var>, <var data-var='time'>19:40</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Dashboard maintenance

Nov <var data-var='date'>25</var>, <var data-var='time'>20:15</var> UTC Resolved - Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability. Although error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.

Degraded Performance on Risk API

Nov <var data-var='date'>18</var>, <var data-var='time'>14:37</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>13:37</var> UTC Update - Dashboard is back operational. User authentication is being monitored. Nov <var data-var='date'>18</var>, <var data-var='time'>13:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>13:12</var> UTC Investigating - We are currently investigating this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>12:36</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>18</var>, <var data-var='time'>12:00</var> UTC Investigating - We are currently investigating this issue.

Dashboard degraded performance - Cloudflare Service Disruption

Nov <var data-var='date'> 6</var>, <var data-var='time'>22:10</var> UTC Resolved - Issue was fixed, API is 100% operational. Timeline: - The problem first started at 19:30 UTC; - Stopped at 20:42; - At 21:23 it started again; - It was detected at 21:55 and fixed at 22:07. Nov <var data-var='date'> 6</var>, <var data-var='time'>22:00</var> UTC Investigating - We are currently investigating a peak in missing_integrity_data reason for iOS devices that started at 19:30 UTC.

Increased number of missing_integrity_data on Risk API

Nov <var data-var='date'> 5</var>, <var data-var='time'>23:28</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 5</var>, <var data-var='time'>23:18</var> UTC Update - We are continuing to verify the maintenance items. Nov <var data-var='date'> 5</var>, <var data-var='time'>23:18</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 5</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 5</var>, <var data-var='time'>16:10</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>31</var>, <var data-var='time'>01:34</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>31</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>30</var>, <var data-var='time'>18:47</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>20</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:55</var> UTC Identified - We are investigating reports of increased latency and performance degradation across our services. This incident is related to a broader service disruption affecting Amazon Web Services (AWS). We are monitoring the situation closely and will provide further updates as we have more information on the resolution.

Dashboard degraded performance - AWS Service Disruption

Oct <var data-var='date'>20</var>, <var data-var='time'>10:27</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>09:53</var> UTC Monitoring - Incognia’s systems (API & Dashboard) experienced degradation due to an AWS outage (see https://health.aws.amazon.com/health/status) from 07:00 UTC to 09:40 UTC.

AWS Outage

Oct <var data-var='date'> 8</var>, <var data-var='time'>04:30</var> UTC Resolved - Our risk assessment API was degraded from 13:48 to 13:53 BRT.

Degraded API

Sep <var data-var='date'>26</var>, <var data-var='time'>13:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>12:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>12:16</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'>26</var>, <var data-var='time'>12:13</var> UTC Identified - We are currently investigating the issue.

Sep <var data-var='date'>13</var>, <var data-var='time'>21:39</var> UTC Resolved - The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved. Sep <var data-var='date'>13</var>, <var data-var='time'>21:14</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>13</var>, <var data-var='time'>19:45</var> UTC Investigating - We are currently investigating the issue

Risk API failing to evaluate some policies

Aug <var data-var='date'>21</var>, <var data-var='time'>19:56</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>18:50</var> UTC Update - Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider. Aug <var data-var='date'>21</var>, <var data-var='time'>18:43</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>21</var>, <var data-var='time'>18:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>21</var>, <var data-var='time'>18:31</var> UTC Investigating - We are currently investigating this issue.

Dashboard access is intermittent

Aug <var data-var='date'>21</var>, <var data-var='time'>19:00</var> UTC Resolved - The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloudflare (https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2), Incognia’s partner responsible for routing SDK calls. Our team is monitoring the situation and will provide updates as soon as Cloudflare restores normal service.

Incognia SDK Data Transmission Issues Due to Cloudflare Outage

Aug <var data-var='date'>19</var>, <var data-var='time'>16:45</var> UTC Resolved - The incident has been resolved Aug <var data-var='date'>19</var>, <var data-var='time'>16:29</var> UTC Monitoring - A fix has been implemented and we are monitoring the results Aug <var data-var='date'>19</var>, <var data-var='time'>15:52</var> UTC Investigating - We are currently investigating the issue

API is down

Aug <var data-var='date'> 4</var>, <var data-var='time'>21:06</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>20:57</var> UTC Monitoring - We are currently monitoring the API.

API is degraded

Jul <var data-var='date'> 1</var>, <var data-var='time'>15:46</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:45</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:36</var> UTC Update - We are continuing to monitor for any further issues. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:33</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:25</var> UTC Investigating - We are currently investigating this issue.

The Incognia Dashboard is back online

May <var data-var='date'>16</var>, <var data-var='time'>22:58</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>16</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>20:08</var> UTC Scheduled - We have a scheduled maintenance tomorrow evening to perform necessary system improvements. During this maintenance, the dashboard will be temporarily unavailable. Our core services and APIs are expected to remain fully operational. We apologize for any inconvenience. Updates will be provided on this page.

Apr <var data-var='date'>29</var>, <var data-var='time'>15:40</var> UTC Resolved - Service returned to normal around 3:40 pm Apr <var data-var='date'>29</var>, <var data-var='time'>15:24</var> UTC Monitoring - We already identified the problem and are monitoring and restoring the services. The degraded performance occurred between 14h and 14:30 UTC, and again around 14:52.

Processing delays causing higher than usual unresolved_device reason

Mar <var data-var='date'>26</var>, <var data-var='time'>18:00</var> UTC Resolved - Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3

Is Incognia down?

Incognia status is UP

Lastest published events

Dashboard not displaying up-to-date data

Degraded Performance in Internal Services

Signal instability

Incognia Services, Components and Regions

Recent Incognia events

Dashboard not displaying up-to-date data

Degraded Performance in Internal Services

Signal instability

Product Dashboard Instability

Scheduled Maintenance

Risk API Degradation

Get your FREE account now,
5 monitors included!

Is Incognia down?

Incognia status is UP

Lastest published events

Dashboard not displaying up-to-date data

Degraded Performance in Internal Services

Signal instability

Incognia Services, Components and Regions

Recent Incognia events

Dashboard not displaying up-to-date data

Degraded Performance in Internal Services

Signal instability

Product Dashboard Instability

Scheduled Maintenance

Risk API Degradation

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!