[Resolved] This incident has been resolved.

Instabilities on dashboard access

AWS Outage causes some error 500 on the token API

[Resolved] Incognia API outage due to a internal database problem. The server returned 5xx response for all requests during the period.

Incognia API Outage

Payments Dashboard Doesn't Load

API Reference had data lost

Incognia Transactions API Latency Above Normal

[Resolved] The fix has been implemented by Cloudflare.

Incident on Cloudflare Impacting Our Services

App metrics delay

[Completed] The scheduled maintenance has been completed.

Infrastructure changes

[Resolved] It was observed an increase of latency on transaction APIs from 12:00 AM to 7:00 AM GMT-03:00, since Saturday.\n\nThe problem was detected and fixed.

Underpeformance of risk assessments

[Resolved] The root cause was identified and related to a specific deployment.

Dashboard unavailable for logged-in users

Elevated API 4xx responses

[Resolved] One internal component failed causing an increase of errors returned by the API. The problem was resolved.

Elevated API Errors

[Resolved] Processing messages on continuous assessment solution was fixed, and webhooks is fully operational.

Webhooks partial outage

Emergency Maintenance

[Resolved] One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are:\n- /v1/user/:id/status\n- /v1/user/:id/trusted-location\n- /v2/onboarding/signups\n- /v2/onboarding/signups/:id\n- /v2/authentication/transaction

Increased response time and unknown-risk assessments

API Maintenance

[Resolved] During an upgrade, our APIs had degraded performance due to bug in our delivery system.

Incognia API degraded

[Resolved] Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canary rollout.

[Resolved] Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of our cloud provider

Webhooks impaired

Incognia APIs were impaired during 10 minutes due to a deployment issue

Degraded performance on dashboard

[Resolved] The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB.\n\nThe issue had already been identified and fixed and the APIs are already fully operational.

Incognia APIs unavailability

[Resolved] The problem has been identified and the latency is now normalized

API latency is degraded

[Resolved] The API is fully operational without latency issues.

API responding 5xx

Product dashboard maintenance

[Resolved] Incognia APIs experienced a temporary decline in performance, attributed to an issue within our data consumer system.

Dashboard is unavailable

API and Dashboard Maintenance

[Resolved] The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:57 PM to 9:18 PM.

[Resolved] From 18:06 to 18:07 UTC, an update in the network infrastructure of Incognia's applications caused degradation in the Incognia API.

Dashboard maintenance

[Resolved] The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:48 AM (UTC) to 8:52 AM (UTC).

Dashboard is unavailable, Onboarding API is degraded

[Resolved] The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 6:10 AM to 6:20 AM (UTC).

[Resolved] The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 13:48 UTC to 15:55 UTC

[Resolved] Incognia API HTTP clients that rely on the "expires_in" field experienced a high volume of 401 HTTP Responses from 17:20 UTC to 17:55 UTC.

API Token Expiration Timestamp Issue

API Degraded

[Resolved] Risk Assessment API returned 5xx status code for a subset of the requests between 5:21PM GMT and 5:57 GMT. The problem was already fixed.

Risk Assessment API is degraded

[Resolved] Between 11:40am and 12:20pm (UTC-3) some processing delays caused higher than usual unresolved_device reasons in risk assessment response.

Processing delays causing higher than usual unresolved_device reason

[Resolved] Our API returned some 5xx errors between 15:05 and 15:08 GMT-3. The issue is resolved since 15:09 GMT-3

API returning 5xx

[Resolved] Service returned to normal around 3:40 pm

The Incognia Dashboard is back online

API is degraded

[Resolved] The incident has been resolved

API is down

Dashboard access is intermittent

[Resolved] The Incognia SDK is experiencing problems transmitting data to Incognia servers due to an ongoing outage at Cloudflare (https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2), Incognia’s partner responsible for routing SDK calls. Our team is monitoring the situation and will provide updates as soon as Cloudflare restores normal service.

Incognia SDK Data Transmission Issues Due to Cloudflare Outage

[Resolved] The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved.

Risk API failing to evaluate some policies

Product Dashboard Instability

[Resolved] Our risk assessment API was degraded from 13:48 to 13:53 BRT.

Degraded API

AWS Outage

Dashboard degraded performance - AWS Service Disruption

[Resolved] Issue was fixed, API is 100% operational.\nTimeline:\n- The problem first started at 19:30 UTC;\n- Stopped at 20:42;\n- At 21:23 it started again;\n- It was detected at 21:55 and fixed at 22:07.

Increased number of missing_integrity_data on Risk API

Dashboard degraded performance - Cloudflare Service Disruption

[Resolved] Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability.\nAlthough error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.

Degraded Performance on Risk API

[Resolved] Due to an infrastructure issue, the Risk API experienced a brief service degradation between 17:24 and 17:25 UTC.

Risk API Degradation

Scheduled Maintenance

[Resolved] The Product Dashboard experienced a temporary instability between 14:21 and 14:31 (UTC). During this period, some users may have experienced high response times or issues loading results. The issue has been resolved, and the product is now operating normally.

Signal instability

[Resolved] The incident has been resolved.\nThe overall impact was very limited, resulting in a small increase in the `missing_integrity_data` reason that may have affected some customers.\nThere is no impact to high-risk decision in the Risk API. We will continue monitoring to ensure stability.

Degraded Performance in Internal Services

[Resolved] Mitigations were successful. Integration related data is still catching up to current data. We expect it to catch up on the next two hours.

Dashboard not displaying up-to-date data

[Resolved] We had an issue in our data streaming platform that delayed intermittently data processing between 16:00 UTC and 22:00 UTC.

Data Streaming Platform Delay

Dashboard's Risk Assessments section is intermittent

Dashboard and API down

Resolved

[Scheduled] Login and Logout experience may be degraded.

Is Incognia down?

Incognia status is UNKNOWN

Lastest published events

Instabilities on dashboard access

Instabilities on dashboard access

AWS Outage causes some error 500 on the token API

Incognia Services, Components and Regions

Recent Incognia events

Instabilities on dashboard access

Instabilities on dashboard access

AWS Outage causes some error 500 on the token API

Incognia API Outage

Payments Dashboard Doesn't Load

API Reference had data lost