THIS IS A SCHEDULED EVENT Jun <var data-var='date'>2</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Jun <var data-var='date'>3</var>, <var data-var='time'>08:00</var> UTC May <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC Scheduled - Maintenance on the Barcelona, Spain data center will be performed on Tuesday, June 2nd, 2026 at 22:00 UTC. We expect to complete the maintenance by Wednesday, June 3rd, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5024] Planned Maintenance on the Imperva data center in Barcelona, Spain

THIS IS A SCHEDULED EVENT May <var data-var='date'>29</var>, <var data-var='time'>01:00</var> - <var data-var='time'>11:00</var> UTC May <var data-var='date'>22</var>, <var data-var='time'>11:02</var> UTC Scheduled - Maintenance on the Ashburn, VA data center will be performed on Friday, May 29th, 2026 at 01:00 UTC. We expect to complete the maintenance by Friday, May 29th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5041] Essential Maintenance on the Imperva data center in Ashburn, VA

THIS IS A SCHEDULED EVENT May <var data-var='date'>28</var>, <var data-var='time'>18:00</var> UTC &nbsp;-&nbsp; May <var data-var='date'>29</var>, <var data-var='time'>02:00</var> UTC May <var data-var='date'>15</var>, <var data-var='time'>04:44</var> UTC Update - Maintenance on the Hanoi, Vietnam data center will be performed on Thursday, May 28th, 2026 at 18:00 UTC. We expect to complete the maintenance by Friday, May 29th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm May <var data-var='date'>12</var>, <var data-var='time'>20:26</var> UTC Scheduled - Maintenance on the Hanoi, Vietnam data center will be performed on Monday, May 25th, 2026 at 18:00 UTC. We expect to complete the maintenance by Tuesday, May 26th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5007] Planned Maintenance on the Imperva data center in Hanoi, Vietnam

THIS IS A SCHEDULED EVENT May <var data-var='date'>27</var>, <var data-var='time'>17:00</var> UTC &nbsp;-&nbsp; May <var data-var='date'>28</var>, <var data-var='time'>01:00</var> UTC May <var data-var='date'>12</var>, <var data-var='time'>20:27</var> UTC Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, May 27th, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, May 28th, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5005] Planned Maintenance on the Imperva data center in Bangkok, Thailand

THIS IS A SCHEDULED EVENT May <var data-var='date'>25</var>, <var data-var='time'>23:00</var> UTC &nbsp;-&nbsp; May <var data-var='date'>26</var>, <var data-var='time'>06:00</var> UTC May <var data-var='date'>13</var>, <var data-var='time'>14:11</var> UTC Scheduled - Maintenance on the Johannesburg, South Africa data center will be performed on Monday, May 25th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, May 26th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5018] Planned Maintenance on the Imperva data center in Johannesburg, South Africa

THIS IS A SCHEDULED EVENT May <var data-var='date'>25</var>, <var data-var='time'>04:00</var> - <var data-var='time'>12:00</var> UTC May <var data-var='date'>11</var>, <var data-var='time'>12:02</var> UTC Scheduled - Maintenance on the Detroit, MI data center will be performed on Monday, May 25th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, May 25th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5011] Planned Maintenance on the Imperva data center in Detroit, MI

THIS IS A SCHEDULED EVENT May <var data-var='date'>24</var>, <var data-var='time'>13:00</var> - <var data-var='time'>16:00</var> UTC May <var data-var='date'>12</var>, <var data-var='time'>12:23</var> UTC Scheduled - The Cloud Security Console will undergo a scheduled update on May 24, 2026, between 13:00 and 16:00 UTC. During this maintenance window, customers may experience intermittent disruptions with the login service to the Management Console or sending API calls. Customer sites will remain online and protected at all times. We appreciate your understanding and apologize for any inconvenience.

[UM-12996] - Scheduled update to the Cloud Security Console – May 24, 2026

May <var data-var='date'>22</var>, <var data-var='time'>23:59</var> UTC Resolved - A fix has been implemented and all services are operating normally. The incident has been successfully resolved, May <var data-var='date'>22</var>, <var data-var='time'>23:53</var> UTC Identified - Investigation has identified a potential contributing factor to the issue. The team is continuing to analyze and validate this finding to better understand its impact on service performance. May <var data-var='date'>22</var>, <var data-var='time'>23:39</var> UTC Update - Remediation efforts are ongoing and teams are actively working to stabilize the services. The next update will be communicated at 00:10 UTC. May <var data-var='date'>22</var>, <var data-var='time'>22:56</var> UTC Investigating - We have discovered a potential issue affecting sites certificates validation. Technical teams are investigating. The next update will be shared no later then 23:25 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

[INC-1049] Issue with creation of the site certificates.

[INC-1045] Imperva Management Portal Configuration Changes Issue

May <var data-var='date'>21</var>, <var data-var='time'>10:50</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>18:00</var> UTC Scheduled - Maintenance on the Dallas, TX data center will be performed on Thursday, May 21st, 2026 at 06:00 UTC. We expect to complete the maintenance by Thursday, May 21st, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5015] Essential Maintenance on the Imperva data center in Dallas, TX

May <var data-var='date'>20</var>, <var data-var='time'>04:28</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>12</var>, <var data-var='time'>20:42</var> UTC Scheduled - Maintenance on the Barcelona, Spain data center will be performed on Tuesday, May 19th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, May 20th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5017] Essential Maintenance on the Imperva data center in Barcelona, Spain

May <var data-var='date'>19</var>, <var data-var='time'>11:59</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>09:24</var> UTC Update - Maintenance on the Ashburn, VA data center has been extended to Tuesday, May 19th, 2026 at 12:00 UTC. May <var data-var='date'>19</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>18</var>, <var data-var='time'>14:12</var> UTC Scheduled - Maintenance on the Ashburn, VA data center will be performed on Tuesday, May 19th, 2026 at 04:00 UTC. We expect to complete the maintenance by Tuesday, May 19th, 2026 at 10:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5033] Essential Maintenance on the Imperva data center in Ashburn, VA

May <var data-var='date'>19</var>, <var data-var='time'>06:41</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>04:50</var> UTC Scheduled - Maintenance on the London 2, UK data center will be performed on Tuesday, May 19th, 2026 at 00:00 UTC. We expect to complete the maintenance by Tuesday, May 19th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-4969] Planned Maintenance on the Imperva data center in London 2, UK

May <var data-var='date'>18</var>, <var data-var='time'>09:21</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>18:03</var> UTC Scheduled - Maintenance on the Buenos Aires, Argentina data center will be performed on Monday, May 18th, 2026 at 04:00 UTC. We expect to complete the maintenance by Monday, May 18th, 2026 at 10:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5025] Essential Maintenance on the Imperva data center in Buenos Aires, Argentina

May <var data-var='date'>18</var>, <var data-var='time'>09:01</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>18:01</var> UTC Scheduled - Maintenance on the Ashburn, VA data center will be performed on Monday, May 18th, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, May 18th, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5016] Essential Maintenance on the Imperva data center in Ashburn, VA

May <var data-var='date'>17</var>, <var data-var='time'>06:36</var> UTC Resolved - The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal. May <var data-var='date'>17</var>, <var data-var='time'>05:42</var> UTC Monitoring - The backlog has been fully processed, and the system is now operating as expected. We will continue to monitor to ensure ongoing stability. May <var data-var='date'>17</var>, <var data-var='time'>05:35</var> UTC Update - We are seeing continued progress, with the backlog steadily decreasing and system performance improving. The next update will be shared no later than 06:05 UTC. May <var data-var='date'>17</var>, <var data-var='time'>05:10</var> UTC Update - We are taking additional actions to improve system performance. These steps are expected to help accelerate recovery and reduce remaining delays. We will continue to share updates as progress continues. The next update will be shared no later than 05:40 UTC. May <var data-var='date'>17</var>, <var data-var='time'>04:46</var> UTC Update - We continue to work on improving system performance. While some progress has been made, certain delays may still persist. Our teams remain actively engaged in resolving the issue and restoring full service stability. The next update will be shared no later than 05:15 UTC. May <var data-var='date'>17</var>, <var data-var='time'>03:54</var> UTC Update - We continue to see improvements in system performance following the fixes implemented by our technical teams. Service stability is improving, although some delays may still persist as publishing activity continues to catch up over the next few hours. The next update will be shared no later than 04:23 UTC. May <var data-var='date'>17</var>, <var data-var='time'>03:24</var> UTC Identified - Technical teams have identified the issue and implemented fixes. We are seeing steady improvements in system performance. Some delays may still persist, and it may take a few hours for publishing activity to fully catch up. The next update will be shared no later than 03:53 UTC. May <var data-var='date'>17</var>, <var data-var='time'>02:53</var> UTC Update - Investigation is in progress, and our teams are actively engaged in working toward resolving the issue. The next update will be shared no later than 03:23 UTC. May <var data-var='date'>17</var>, <var data-var='time'>02:23</var> UTC Update - The investigation is ongoing, and the team continues to actively work towards remediation. The next update will be shared no later than 02:53 UTC. May <var data-var='date'>17</var>, <var data-var='time'>01:51</var> UTC Update - The investigation is ongoing, and the team is actively analyzing potential contributing factors. Efforts are focused on reducing the impact and stabilizing service performance. The next update will be communicated at 02:20 UTC. May <var data-var='date'>17</var>, <var data-var='time'>01:21</var> UTC Update - Investigation has identified a potential contributing factor to the issue. The team is continuing to analyze and validate this finding to better understand its impact on service performance. The next update will be communicated at 01:50 UTC. May <var data-var='date'>17</var>, <var data-var='time'>00:45</var> UTC Update - Investigation is ongoing, and our technical teams are actively working to restore full service stability. The next update will be communicated at 01:15 UTC. May <var data-var='date'>17</var>, <var data-var='time'>00:12</var> UTC Update - Technical team continue to work on remediation activities to restore service stability. The next update will be communicated at 00:42 UTC. May <var data-var='date'>16</var>, <var data-var='time'>23:43</var> UTC Update - The Imperva Management Portal will be unavailable for the next 30 minutes; however, all applications will remain protected by Cloud WAF. The next update will be communicated at 00:11 UTC. May <var data-var='date'>16</var>, <var data-var='time'>22:47</var> UTC Update - Mitigation activities are still in progress, and teams continue working to restore service stability. The next update will be shared once a significant development is available. May <var data-var='date'>16</var>, <var data-var='time'>22:01</var> UTC Update - The ongoing service degradation affecting the Imperva Management Portal remains under active investigation by the Engineering team. The next update will be communicated at 22:30 UTC. May <var data-var='date'>16</var>, <var data-var='time'>21:23</var> UTC Update - Engineering team actively investigating the ongoing service degradation impacting the Imperva Management Portal. The next update will be provided at 21:53 UTC. May <var data-var='date'>16</var>, <var data-var='time'>20:50</var> UTC Investigating - We are continuing to investigate the service degradation affecting Imperva Management Portal. Next update will be shared at 21:20 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

[INC-1042] Issues with Imperva Management Portal Configuration Changes

May <var data-var='date'>15</var>, <var data-var='time'>23:29</var> UTC Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Management Portal. May <var data-var='date'>15</var>, <var data-var='time'>23:08</var> UTC Monitoring - Technical teams have performed remedial actions and the Imperva Support Portal access is returning to normal operations. Technical teams will continue monitoring the system. May <var data-var='date'>15</var>, <var data-var='time'>22:47</var> UTC Update - Technical teams have completed mitigation actions, and access to the Imperva Support Portal is returning to normal levels. Teams will continue to closely monitor system operations. Rest assured, all applications continue to remain protected by Cloud WAF. However, issues related to the publisher service are still being observed, and active efforts are ongoing to fully stabilize the environment. The next update for this incident will be shared no later than 23:17 UTC. May <var data-var='date'>15</var>, <var data-var='time'>22:14</var> UTC Identified - Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:44 UTC. May <var data-var='date'>15</var>, <var data-var='time'>22:13</var> UTC Update - Teams have identified a possible cause behind the service degradation affecting customers ability to log in to the Imperva Management Portal. Engineering teams are actively engaged in mitigation and recovery efforts to restore service stability. The next update for this incident will be shared no later than 22:42 UTC. May <var data-var='date'>15</var>, <var data-var='time'>21:33</var> UTC Update - Teams continue to work on remediation activities, and a decrease in login-related errors has been observed. While the issue is still occurring intermittently, active efforts are ongoing to restore full service stability. The next update regarding this incident will be provided no later than 22:00 UTC. May <var data-var='date'>15</var>, <var data-var='time'>21:00</var> UTC Update - Remediation efforts are ongoing, and we are seeing a reduction in login errors. The issue remains intermittent, and teams are actively working to stabilize the services. Next update on this incident will be shared no later than 21:30 UTC. May <var data-var='date'>15</var>, <var data-var='time'>20:21</var> UTC Update - Investigations are currently in progress, and the team is actively working on the issue. Next update on this incident will be shared no later than 20:51 UTC. May <var data-var='date'>15</var>, <var data-var='time'>19:51</var> UTC Update - Our technical teams are actively investigating the issue and working on remediation. Next update on this incident will be shared no later than 20:21 UTC. May <var data-var='date'>15</var>, <var data-var='time'>19:22</var> UTC Investigating - We have discovered a potential service degradation, affecting customers ability to log in to the Imperva Management Portal. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

[INC-1040] Imperva Management Portal Login Issue

May <var data-var='date'>15</var>, <var data-var='time'>11:42</var> UTC Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Management Portal. May <var data-var='date'>15</var>, <var data-var='time'>09:52</var> UTC Monitoring - The issue has been identified as ISP-related. Technical teams have taken mitigation actions, and we are observing improvements in service performance. Monitoring will continue to ensure stability. May <var data-var='date'>15</var>, <var data-var='time'>09:21</var> UTC Update - Technical teams are continuing to actively troubleshoot the issue and are working to restore normal service levels. The next update on the incident will be shared no later that 09:50 UTC May <var data-var='date'>15</var>, <var data-var='time'>08:53</var> UTC Update - The impact has been identified as isolated to the India region. Technical teams are actively investigating the issue and working towards mitigation. The next update on the incident will be shared no later that 09:22 UTC May <var data-var='date'>15</var>, <var data-var='time'>08:17</var> UTC Investigating - We have discovered a potential service degradation, affecting Imperva Management Portal. The Management Portal website is slow to respond to user actions and in some cases user login attempts may also fail. All customer websites remain fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

[INC-1038] Imperva Management Portal UI Performance Degradation

May <var data-var='date'>15</var>, <var data-var='time'>03:46</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>15</var>, <var data-var='time'>01:27</var> UTC Update - Maintenance on the Jakarta, Indonesia data center has been extended to Friday, May 15th, 2026 at 04:00 UTC. May <var data-var='date'>14</var>, <var data-var='time'>23:32</var> UTC Update - Maintenance on the Jakarta, Indonesia data center has been extended to Friday, May 15th, 2026 at 02:00 UTC. May <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>17:18</var> UTC Scheduled - Maintenance on the Jakarta, Indonesia data center will be performed on Thursday, May 14th, 2026 at 17:00 UTC. We expect to complete the maintenance by Friday, May 15th, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5001] Essential Maintenance on the Imperva data center in Jakarta, Indonesia

May <var data-var='date'>15</var>, <var data-var='time'>00:32</var> UTC Resolved - Service in the data center has been restored to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>23:55</var> UTC Monitoring - A fix has been implemented and we are continuing to monitor in order to ensure that service has returned to normal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>22:55</var> UTC Update - Technical teams are actively implementing a fix. The next status update on this incident will be provided no later than 23:55 UTC. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>21:55</var> UTC Update - Our engineers are actively working on the fix to resolve the data center issue. The next Status Update on this Incident will be provided no later than 22:55 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>21:25</var> UTC Update - Our engineers are actively working on the fix to resolve the data center issue. The next Status Update on this Incident will be provided no later than 21:55 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>20:55</var> UTC Update - Technical teams are currently investigating the issue and will provide updates as more information becomes available. The next Status Update on this Incident will be provided no later than 21:25 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>20:21</var> UTC Identified - We have identified the source of the issue in the data center. Technical teams are working on a fix. The next Status Update on this Incident will be provided no later than 20:51 UTC. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>19:49</var> UTC Investigating - Technical teams are investigating a potential issue in the New Delhi (NDL), Mumbai (NAG) Data Center. The next Status Update on this Incident will be provided no later than 20:19 UTC. Further updates to follow.

[INC-1037] New Delhi, Mumbai Data Center Issue

May <var data-var='date'>14</var>, <var data-var='time'>18:28</var> UTC Resolved - The incident has been resolved and normal service levels have been restored for the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>17:58</var> UTC Monitoring - Technical teams have performed remedial actions and the Imperva Management Portal is returning to normal service levels. Technical teams will continue monitoring the system. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. May <var data-var='date'>14</var>, <var data-var='time'>17:26</var> UTC Investigating - We have discovered a potential service degradation, affecting customers ability to use the Imperva Management Portal. Technical teams are investigating. The next Status Update on this Incident will be provided no later than 17:56 UTC. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.

[INC-1036] Imperva Management Portal Slowness Issue

May <var data-var='date'>14</var>, <var data-var='time'>07:52</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>14</var>, <var data-var='time'>05:46</var> UTC Update - Maintenance on the Paris, France data center has been extended to Thursday, May 14th, 2026 at 08:00 UTC. May <var data-var='date'>14</var>, <var data-var='time'>04:26</var> UTC Update - Maintenance on the Paris, France data center has been extended to Thursday, May 14th, 2026 at 07:00 UTC. May <var data-var='date'>13</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>03:08</var> UTC Scheduled - Maintenance on the Paris, France data center will be performed on Wednesday, May 13rd, 2026 at 23:00 UTC. We expect to complete the maintenance by Thursday, May 14th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-4993] Essential Maintenance on the Imperva data center in Paris, France

May <var data-var='date'>13</var>, <var data-var='time'>19:51</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>03:50</var> UTC Update - Maintenance on the Tokyo, Japan data center will be performed on Tuesday, May 12th, 2026 at 15:00 UTC. We expect to complete the maintenance by Wednesday, May 13rd, 2026 at 19:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm May <var data-var='date'> 4</var>, <var data-var='time'>18:03</var> UTC Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the NRT - Tokyo, Japan PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in TKO - Tokyo, Japan. Imperva will be migrating all services and customer traffic from our TKO PoP to our NRT PoP, and decommissioning our TKO PoP during a scheduled maintenance window which will begin at 12-May-2026 15:00, completing by 13-May-2026 19:00. For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm

[ICM-4975] Essential Maintenance on the Imperva data center in Tokyo, Japan

May <var data-var='date'>13</var>, <var data-var='time'>07:36</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>29</var>, <var data-var='time'>09:11</var> UTC Scheduled - Maintenance on the Sao Paulo, Brazil data center will be performed on Wednesday, May 13rd, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, May 13rd, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-4952] Planned Maintenance on the Imperva data center in Sao Paulo, Brazil

May <var data-var='date'>13</var>, <var data-var='time'>01:57</var> UTC Resolved - We have discovered a service degradation that affected the EZE PoP which may have resulted in customers experiencing impact for Imperva Cloud WAF and DDoS for Networks traffic routed through the EZE PoP. Customers with affected traffic may have observed Cloud WAF Error Code 20 responses and/or TCP timeouts. Services has been restored for EZE PoP.

Is Imperva down?

Imperva status is UNDER MAINTENANCE

Components with issues

Lastest published events

[INC-1049] Issue with creation of the site certificates.

[INC-1045] Imperva Management Portal Configuration Changes Issue

[ICM-5015] Essential Maintenance on the Imperva data center in Dallas, TX

Imperva Services, Components and Regions

Recent Imperva events

[ICM-5024] Planned Maintenance on the Imperva data center in Barcelona, Spain

[ICM-5041] Essential Maintenance on the Imperva data center in Ashburn, VA

[ICM-5007] Planned Maintenance on the Imperva data center in Hanoi, Vietnam

[ICM-5005] Planned Maintenance on the Imperva data center in Bangkok, Thailand

[ICM-5018] Planned Maintenance on the Imperva data center in Johannesburg, South Africa

[ICM-5011] Planned Maintenance on the Imperva data center in Detroit, MI

Get your FREE account now,
5 monitors included!

Is Imperva down?

Imperva status is UNDER MAINTENANCE

Components with issues

Lastest published events

[INC-1049] Issue with creation of the site certificates.

[INC-1045] Imperva Management Portal Configuration Changes Issue

[ICM-5015] Essential Maintenance on the Imperva data center in Dallas, TX

Imperva Services, Components and Regions

Recent Imperva events

[ICM-5024] Planned Maintenance on the Imperva data center in Barcelona, Spain

[ICM-5041] Essential Maintenance on the Imperva data center in Ashburn, VA

[ICM-5007] Planned Maintenance on the Imperva data center in Hanoi, Vietnam

[ICM-5005] Planned Maintenance on the Imperva data center in Bangkok, Thailand

[ICM-5018] Planned Maintenance on the Imperva data center in Johannesburg, South Africa

[ICM-5011] Planned Maintenance on the Imperva data center in Detroit, MI

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!