THIS IS A SCHEDULED EVENT Sep <var data-var='date'>6</var>, <var data-var='time'>06:00</var> - <var data-var='time'>14:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>07:19</var> UTC Scheduled - Maintenance on the Queretaro, Mexico data center will be performed on Sunday, September 6th, 2026 at 06:00 UTC. We expect to complete the maintenance by Sunday, September 6th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5430] Planned Maintenance on the Imperva data center in Queretaro, Mexico

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>3</var>, <var data-var='time'>04:00</var> - <var data-var='time'>12:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>07:53</var> UTC Scheduled - Maintenance on the Santiago, Chile data center will be performed on Thursday, September 3rd, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5421] Planned Maintenance on the Imperva data center in Santiago, Chile

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>2</var>, <var data-var='time'>17:00</var> UTC &nbsp;-&nbsp; Sep <var data-var='date'>3</var>, <var data-var='time'>01:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>22:24</var> UTC Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, September 2nd, 2026 at 17:00 UTC. We expect to complete the maintenance by Thursday, September 3rd, 2026 at 01:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5434] Planned Maintenance on the Imperva data center in Bangkok, Thailand

THIS IS A SCHEDULED EVENT Sep <var data-var='date'>2</var>, <var data-var='time'>03:00</var> - <var data-var='time'>11:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>08:40</var> UTC Scheduled - Maintenance on the Montreal, QC, Canada data center will be performed on Wednesday, September 2nd, 2026 at 03:00 UTC. We expect to complete the maintenance by Wednesday, September 2nd, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5420] Planned Maintenance on the Imperva data center in Montreal, QC, Canada

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>13:00</var> - <var data-var='time'>21:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>17:47</var> UTC Scheduled - Maintenance on the Sydney, Australia data center will be performed on Monday, August 31st, 2026 at 13:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5399] Planned Maintenance on the Imperva data center in Sydney, Australia

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>03:00</var> - <var data-var='time'>11:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>08:32</var> UTC Scheduled - Maintenance on the New York 2, NY data center will be performed on Monday, August 31st, 2026 at 03:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 11:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5408] Planned Maintenance on the Imperva data center in New York 2, NY

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>30</var>, <var data-var='time'>22:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>31</var>, <var data-var='time'>00:00</var> UTC Aug <var data-var='date'>21</var>, <var data-var='time'>08:23</var> UTC Scheduled - Maintenance on the Frankfurt, Germany data center will be performed on Sunday, August 30th, 2026 at 22:00 UTC. We expect to complete the maintenance by Monday, August 31st, 2026 at 00:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5435] Planned Maintenance on the Imperva data center in Frankfurt, Germany

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>02:00</var> - <var data-var='time'>12:00</var> UTC Aug <var data-var='date'>20</var>, <var data-var='time'>15:02</var> UTC Scheduled - Maintenance on the Ashburn 2, VA data center will be performed on Thursday, August 27th, 2026 at 02:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5423] Essential Maintenance on the Imperva data center in Ashburn 2, VA

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>21:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>27</var>, <var data-var='time'>05:00</var> UTC Aug <var data-var='date'>18</var>, <var data-var='time'>16:32</var> UTC Scheduled - Maintenance on the Dubai, UAE data center will be performed on Wednesday, August 26th, 2026 at 21:00 UTC. We expect to complete the maintenance by Thursday, August 27th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5396] Planned Maintenance on the Imperva data center in Dubai, UAE

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>08:00</var> UTC &nbsp;-&nbsp; Aug <var data-var='date'>26</var>, <var data-var='time'>08:00</var> UTC Aug <var data-var='date'> 7</var>, <var data-var='time'>02:17</var> UTC Scheduled - As part of our commitment to building a future-facing network, Imperva recently launched our Next Generation Architecture in the MDW - Chicago 3, IL PoP with improved capacity, connectivity, and services. This PoP is replacing our currently operational PoP in ORD – Chicago 1, IL. Imperva will be migrating all services and customer traffic from our ORD PoP to our MDW PoP, and decommissioning our ORD PoP during a scheduled maintenance window which will begin at Tuesday, August 25th, 2026 at 08:00 UTC, completing by Wednesday, August 26th, 2026 at 08:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to an unaffected PoP in the region for the duration of the maintenance, with no expected interruption to Cloud WAF services. At the end of the maintenance, traffic will be serviced by the new PoP. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via an alternate connection such as GRE tunnels or Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. At the end of the maintenance, DDoS Protection traffic will be serviced by the new PoP. If Performance Monitoring is enabled on the connections, you will notice a change in the IP address of the PM servers that are sending ICMP echo messages. This might require you to modify ACL/firewall configurations to allow ICMP traffic from the new IPs. To learn more, see https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/performance-monitoring.htm

[ICM-5357] ORD to MDW PoP Migration - Chicago, IL

Aug <var data-var='date'>21</var>, <var data-var='time'>22:42</var> UTC Resolved - Monitoring has confirmed that the PoP is stable and operating normally. The incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>21:41</var> UTC Monitoring - A fix has been implemented and traffic has been restored to the data center. We are continuing to monitor in order to ensure that service has returned to normal. Aug <var data-var='date'>21</var>, <var data-var='time'>20:56</var> UTC Update - Our teams remain actively engaged in the investigation and remediation. Customers may experience increased latency while traffic remains rerouted. We will provide further updates as additional information becomes available. Aug <var data-var='date'>21</var>, <var data-var='time'>20:02</var> UTC Identified - We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Aug <var data-var='date'>21</var>, <var data-var='time'>19:28</var> UTC Investigating - We have identified an issue in the Istanbul, Turkey (SAW ) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Next update on the incident will be shared no later than 19:41 UTC

[INC-1111] Istanbul, Turkey (SAW ) Data Center Issue

Aug <var data-var='date'>20</var>, <var data-var='time'>22:53</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>22:43</var> UTC Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>20</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>01:59</var> UTC Scheduled - Maintenance on the Jakarta, Indonesia data center will be performed on Thursday, August 20th, 2026 at 19:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 21:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5428] Essential Maintenance on the Imperva data center in Jakarta, Indonesia

Aug <var data-var='date'>20</var>, <var data-var='time'>11:16</var> UTC Resolved - The issue affecting connectivity through the QRO PoP has been resolved. Following confirmation of stable network conditions, traffic has been restored to the QRO PoP and the bypass has been removed. We have continued to monitor service following the restoration and are no longer observing any impact. This incident is now resolved. We thank you for your patience while we worked to restore normal operations. Aug <var data-var='date'>20</var>, <var data-var='time'>10:37</var> UTC Update - Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>10:07</var> UTC Monitoring - Traffic has been restored to the affected QRO PoP and the bypass has been removed. Upstream providers continue to monitor the previously reported network issue, and service remains stable and operational at this time. We are closely monitoring performance and connectivity to ensure continued stability and will provide further updates if necessary. Aug <var data-var='date'>20</var>, <var data-var='time'>06:55</var> UTC Update - One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity. The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available Aug <var data-var='date'>20</var>, <var data-var='time'>06:37</var> UTC Update - One of our upstream providers has now restored service, and connectivity through that provider is back online. Work is currently in progress with the remaining upstream provider to restore full connectivity. The QRO PoP remains bypassed as restoration activities continue. We will provide further updates as more information becomes available. Aug <var data-var='date'>20</var>, <var data-var='time'>04:39</var> UTC Update - The Queretaro, Mexico (QRO) PoP remains bypassed while our upstream providers continue working on service restoration. We will provide the next update as more information becomes available. Aug <var data-var='date'>20</var>, <var data-var='time'>00:38</var> UTC Update - We continue to work closely with our upstream providers, who have acknowledged the issue and are actively working to restore normal service. To maintain service continuity, the affected PoP will remain bypassed while the providers work on restoration. Customers may experience increased latency during this period. We will provide further updates as more information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>22:40</var> UTC Identified - We are experiencing issues with upstream providers in the region. To minimize customer impact, the affected PoP has been bypassed and traffic is being rerouted through an alternate data center. Customers may experience some increased latency while the reroute is in place. Our teams are actively monitoring the situation and working with the upstream providers. We will provide the next update as more information becomes available. Aug <var data-var='date'>19</var>, <var data-var='time'>22:17</var> UTC Investigating - We have identified an issue in the Queretaro, Mexico (QRO) data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place. Next update on the incident will be shared no later than 22:45 UTC

[INC-1110] Queretaro, Mexico (QRO) Data Center Issue

Aug <var data-var='date'>20</var>, <var data-var='time'>10:03</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>12:14</var> UTC Scheduled - Maintenance on the Santiago, Chile data center will be performed on Thursday, August 20th, 2026 at 04:00 UTC. We expect to complete the maintenance by Thursday, August 20th, 2026 at 12:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5392] Planned Maintenance on the Imperva data center in Santiago, Chile

Aug <var data-var='date'>19</var>, <var data-var='time'>05:25</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>12:31</var> UTC Scheduled - Maintenance on the Vienna, Austria data center will be performed on Tuesday, August 18th, 2026 at 23:00 UTC. We expect to complete the maintenance by Wednesday, August 19th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5330] Planned Maintenance on the Imperva data center in Vienna, Austria

Aug <var data-var='date'>19</var>, <var data-var='time'>03:55</var> UTC Resolved - Technical team implemented the necessary fixes, completed validation activities, and confirmed service stability through continuous monitoring. All services are operating normally. PoP is fully operational and ready for service. We appreciate your patience and understanding throughout this incident. Aug <var data-var='date'>19</var>, <var data-var='time'>03:04</var> UTC Monitoring - We have discovered a service degradation that affected the Frankfurt (HHN) Data Center Issue which may have resulted in customers experiencing a loss of connectivity, intermittent packet loss and/or higher than expected latency to services. Service was restored in the PoP, mitigating the impact to customers.

[INC-1109] Frankfurt (HHN) Data Center Issue

Aug <var data-var='date'>18</var>, <var data-var='time'>02:01</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>12:29</var> UTC Scheduled - Maintenance on the Istanbul, Turkey data center will be performed on Monday, August 17th, 2026 at 23:00 UTC. We expect to complete the maintenance by Tuesday, August 18th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5325] Planned Maintenance on the Imperva data center in Istanbul, Turkey

Aug <var data-var='date'>17</var>, <var data-var='time'>13:17</var> UTC Resolved - The issue affecting the YUL (Montreal, Canada) PoP has been resolved, and the PoP has been successfully returned to normal operation. Traffic is once again being served through the YUL PoP, and validation and monitoring have confirmed that services are operating as expected. We will continue to monitor the environment to ensure ongoing stability. Thank you for your patience while we worked to restore full service. Aug <var data-var='date'>17</var>, <var data-var='time'>10:49</var> UTC Update - Remediation activities have been completed, and the YUL (Montreal, Canada) PoP has been successfully restored and returned to service. Traffic is once again being served through the YUL PoP as normal. We are continuing to closely monitor the environment to ensure stability and verify that all services remain fully operational. At this time, no customer impact is expected. We will provide a final update once the incident has been fully resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>05:44</var> UTC Update - Remediation is nearing completion, with the majority of the required work now finished. Only a few final activities remain before the YUL PoP can be safely reactivated. In the meantime, service remains stable as traffic continues to be routed through alternate Points of Presence. Our current target is to complete the remaining activities and restore the YUL PoP to normal operation by Monday. We will continue to closely monitor the service and provide further updates as the work progresses. Aug <var data-var='date'>14</var>, <var data-var='time'>08:12</var> UTC Update - We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and continue to work on remediation. Service remains stable as traffic is being served through alternate Points of Presence (PoPs). Our updated expected ETA for restoring the YUL PoP to normal operation is Monday. We will continue to closely monitor the service and provide further updates as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>09:29</var> UTC Update - We have identified the source of the issue affecting the YUL (Montreal, Canada) PoP and are working on remediation. While completing the remediation may take an extended period of time, service has been stabilised by rerouting traffic through alternate Points of Presence (PoPs). Traffic continues to be served through alternate locations, and we are not currently observing customer impact. We will continue to work towards restoring the YUL PoP to normal operation and will provide further updates as more information becomes available Aug <var data-var='date'>13</var>, <var data-var='time'>08:48</var> UTC Update - Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation. We will continue to monitor the environment closely and provide further updates as they become available. The next update will be no later than 09:18 UTC. Aug <var data-var='date'>13</var>, <var data-var='time'>08:34</var> UTC Monitoring - We have mitigated the issue affecting the YUL (Montreal, Canada) PoP by removing the affected PoP from service and redirecting traffic to alternate locations. Traffic is now being served by other PoPs, and service has stabilised. Our teams continue to investigate the underlying cause of the issue affecting the YUL infrastructure and are working towards restoring the PoP to normal operation. We will continue to monitor the environment closely and provide further updates as they become available. The next update will be no later than 09:05 UTC. Aug <var data-var='date'>13</var>, <var data-var='time'>08:22</var> UTC Investigating - We are investigating an issue affecting traffic reaching our YUL (Montreal, Canada) PoP. Customers may experience connectivity issues, increased latency, or service disruptions when traffic is routed through this location. Our teams are actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available. The next update will be before 08:51 UTC

[INC-1105] YUL PoP Service Degradation

Aug <var data-var='date'>17</var>, <var data-var='time'>03:33</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 7</var>, <var data-var='time'>01:36</var> UTC Scheduled - Maintenance on the London 1, UK data center will be performed on Sunday, August 16th, 2026 at 23:00 UTC. We expect to complete the maintenance by Monday, August 17th, 2026 at 07:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5362] Planned Maintenance on the Imperva data center in London 1, UK

Aug <var data-var='date'>13</var>, <var data-var='time'>21:12</var> UTC Identified - We have confirmed a solution which mitigates the sub-optimal routing and can be implemented by request on a per-customer basis for impacted websites while we continue to await the permanent fix by the third-party CDN provider. Aug <var data-var='date'>13</var>, <var data-var='time'>20:16</var> UTC Update - We have confirmed with the third-party CDN provider that they have begun to work on a configuration update which will correct the sub-optimal routing, with an ETA of up to 2 weeks before it is globally deployed. In the meantime, we continue to explore mitigation steps which we may be able to implement on a per-customer basis for impacted websites. Aug <var data-var='date'>13</var>, <var data-var='time'>17:55</var> UTC Update - We are actively exploring potential mitigation options to address the sub-optimal routing and reduce the impact on affected origin fetch traffic. In parallel, we are working with the third-party provider to address the underlying geolocation issue. We will provide further updates as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>16:53</var> UTC Investigating - We have identified a condition where a subset of customer origin fetch traffic from our proxy servers in the WDC PoP is experiencing sub-optimal routing. In these cases, origin fetch is getting routed to specific third-party CDN networks in the APAC region instead of Eastern US, which is resulting in increased latency for origin fetch, and ultimately reduced performance in website access. While we are working with the third-party CDN on to correct their Geolocation routing information, we are exploring potential workarounds within our equipment to override the sub-optimal routing which is currently in place. We will provide further updates as more information becomes available.

[INC-1106] Elevated Latency for a Subset of Origin Fetch Traffic in Ashburn, VA (WDC)

Aug <var data-var='date'>13</var>, <var data-var='time'>10:14</var> UTC Resolved - The incident has been resolved and normal service levels have been restored for propagation of changes in the Imperva Management Portal. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region. Aug <var data-var='date'>13</var>, <var data-var='time'>05:40</var> UTC Monitoring - Technical teams have completed the necessary remediation, and configuration propagation through the Imperva Management Portal has returned to normal operating levels. The teams will continue to closely monitor the system to ensure ongoing stability. Further updates will be provided as they become available. Aug <var data-var='date'>13</var>, <var data-var='time'>03:45</var> UTC Update - Our technical teams continue to actively investigate the configuration publishing issue. Remediation and validation activities are ongoing, and the team is working to restore normal publishing operations while closely monitoring the service. Customer sites remain protected. We will continue to provide updates as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>02:41</var> UTC Update - Our technical teams continue to actively work on the configuration publishing issue. Remediation is progressing in a controlled manner, with the team working to restore the processing of affected configurations. We are closely monitoring the service and validating the recovery as remediation activities continue. Customer sites remain protected. We will provide further updates as more information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>01:31</var> UTC Update - Our technical teams remain actively engaged in addressing the configuration publishing issue. Remediation activities are ongoing, and we continue to closely monitor the service to ensure a stable and sustained recovery. Customer sites remain protected. We will continue to provide updates as further information becomes available. Aug <var data-var='date'>13</var>, <var data-var='time'>00:14</var> UTC Update - Our technical teams continue to actively work on the issue affecting configuration publishing. Remediation efforts are underway, and we are closely monitoring the service to ensure a stable recovery. Customer sites remain protected. We will provide further updates as more information becomes available. Aug <var data-var='date'>12</var>, <var data-var='time'>23:30</var> UTC Update - Our technical teams are actively engaged and working to remediate the issue. We are continuing to monitor the affected services closely and will provide further updates as more information becomes available. Customer sites remain protected. Aug <var data-var='date'>12</var>, <var data-var='time'>22:37</var> UTC Identified - During our ongoing monitoring, we observed another instance of delayed configuration publishing. The technical team is actively investigating and working on remediation. Customer sites remain protected, and we continue to closely monitor the service. Aug <var data-var='date'>12</var>, <var data-var='time'>21:03</var> UTC Monitoring - The technical team has applied a fix to address the issue, and the Publisher has returned to normal operation. Configuration changes are now being processed as expected, and the service has returned to a stable state. The team continues to monitor the system to ensure ongoing stability. Aug <var data-var='date'>12</var>, <var data-var='time'>20:31</var> UTC Identified - Technical teams have identified the underlying issue and are actively working on a fix to restore normal configuration publishing. The next update will be provided no later than 21:00 UTC. Aug <var data-var='date'>12</var>, <var data-var='time'>19:59</var> UTC Investigating - We have discovered a service degradation, affecting Imperva Management Portal. Recent configuration changes are being propagated with a delay. Customer sites are still fully protected at this time. Technical teams are investigating. Further updates to follow.

[INC-1104]Imperva Management Portal Configuration Changes Issue

Aug <var data-var='date'>13</var>, <var data-var='time'>02:55</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>03:02</var> UTC Scheduled - Maintenance on the Paris, France data center will be performed on Wednesday, August 12th, 2026 at 22:00 UTC. We expect to complete the maintenance by Thursday, August 13th, 2026 at 06:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5320] Planned Maintenance on the Imperva data center in Paris, France

Aug <var data-var='date'>13</var>, <var data-var='time'>00:35</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 4</var>, <var data-var='time'>22:18</var> UTC Scheduled - Maintenance on the Bangkok, Thailand data center will be performed on Wednesday, August 12th, 2026 at 16:00 UTC. We expect to complete the maintenance by Thursday, August 13th, 2026 at 02:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5354] Planned Maintenance on the Imperva data center in Bangkok, Thailand

Aug <var data-var='date'>12</var>, <var data-var='time'>13:56</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>29</var>, <var data-var='time'>13:57</var> UTC Scheduled - Maintenance on the Los Angeles, CA data center will be performed on Wednesday, August 12th, 2026 at 06:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 14:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

[ICM-5181] Planned Maintenance on the Imperva data center in Los Angeles, CA

Aug <var data-var='date'>12</var>, <var data-var='time'>04:04</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>04:01</var> UTC Update - Maintenance on the Copenhagen, Denmark data center will be performed on Wednesday, August 12th, 2026 at 01:00 UTC. We expect to complete the maintenance by Wednesday, August 12th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm Jul <var data-var='date'>27</var>, <var data-var='time'>03:58</var> UTC Scheduled - Maintenance on the Copenhagen, Denmark data center will be performed on Monday, August 10th, 2026 at 01:00 UTC. We expect to complete the maintenance by Monday, August 10th, 2026 at 05:00 UTC. For Cloud WAF customers, Imperva will reroute traffic to the closest data center for the duration of the maintenance, with no expected interruption of Cloud WAF services. DDoS Protection for Networks customers must ensure that the advertisement of their ranges via alternate connection such as GRE tunnels and Cross-Connects is in place prior to the start of maintenance to avoid interruption of service. The link to Imperva's documentation can be found here: https://docs.imperva.com/bundle/cloud-application-security/page/network-ddos/maintenance-prep.htm

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