THIS IS A SCHEDULED EVENT Oct <var data-var='date'>17</var>, <var data-var='time'>15:00</var> - <var data-var='time'>19:00</var> UTC Oct <var data-var='date'> 7</var>, <var data-var='time'>22:31</var> UTC Scheduled - Please be aware that Impact is conducting routine maintenance on its reporting services on Saturday, October 17th, 2026, between 15:00 and 18:00 UTC. Although reports will remain available, reported data may be delayed during the maintenance window. We expect reports to be caught up by 19:00 UTC. Note that tracking will remain unaffected. We appreciate your patience.

Maintenance of Reporting Infrastructure

Sep <var data-var='date'>18</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>21:15</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.203

Aug <var data-var='date'>25</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>24</var>, <var data-var='time'>21:34</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.202

Aug <var data-var='date'>20</var>, <var data-var='time'>23:20</var> UTC Resolved - The incident has been resolved. In order to improve performance a change was made to outreach analytics backend system which prevented emails from being sent out and logged. The change was reverted and the system was operational about 8 hours ago. Aug <var data-var='date'>20</var>, <var data-var='time'>15:38</var> UTC Monitoring - A fix has been implemented and we are monitoring results. Aug <var data-var='date'>20</var>, <var data-var='time'>13:59</var> UTC Identified - We have identified the issue and are currently working on a fix. Aug <var data-var='date'>20</var>, <var data-var='time'>13:54</var> UTC Investigating - We are currently investigating this issue.

Newsletters, CRM, and Workflows Emails Not Sending

Jul <var data-var='date'>31</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>22:30</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.201

Jul <var data-var='date'>29</var>, <var data-var='time'>19:32</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC Investigating - We're currently experiencing reporting delays in processing Postback Actions (ONLY), but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

General Reporting Delay (Postback Actions ONLY)

Jul <var data-var='date'>17</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>17</var>, <var data-var='time'>17:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>17</var>, <var data-var='time'>17:26</var> UTC Scheduled - We’re upgrading our platform to improve search speed and indexing performance. During this time, data changes may be delayed in reflecting.

Platform Services: Search & Indexing Upgrade

Jul <var data-var='date'> 7</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 6</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:59</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.200

Jun <var data-var='date'>29</var>, <var data-var='time'>19:16</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>19:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>17:29</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>15:07</var> UTC Investigating - We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible. Tracking is not affected.

Elevated Report - API Errors

Jun <var data-var='date'> 8</var>, <var data-var='time'>23:39</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 8</var>, <var data-var='time'>21:00</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 8</var>, <var data-var='time'>18:53</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 8</var>, <var data-var='time'>17:24</var> UTC Investigating - We're experiencing an elevated level of API errors. We are investigating the issue and will provide an update as quickly as possible. Tracking is not affected.

Jun <var data-var='date'> 6</var>, <var data-var='time'>19:31</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 6</var>, <var data-var='time'>18:07</var> UTC Verifying - Verification is currently underway for the maintenance items. Jun <var data-var='date'> 6</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>23:27</var> UTC Scheduled - Please be aware that Impact is conducting routine maintenance on its reporting services on Saturday, June 6th, 2026, between 15:00 and 17:00 UTC. Although reports will remain available, reported data may be delayed during the maintenance window. We expect reports to be caught up by 18:00 UTC. Note that tracking will remain unaffected. We appreciate your patience.

Jun <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>21:19</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.199

May <var data-var='date'> 8</var>, <var data-var='time'>05:40</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>04:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 8</var>, <var data-var='time'>02:59</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>23:27</var> UTC Investigating - We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

General Reporting Delay (Tracking Unaffected)

May <var data-var='date'> 8</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 7</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 7</var>, <var data-var='time'>21:46</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.198

Apr <var data-var='date'>14</var>, <var data-var='time'>07:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>06:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>04:55</var> UTC Investigating - We are currently investigating this issue.

Platform Session Performance

Mar <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>18:29</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.196

Mar <var data-var='date'>22</var>, <var data-var='time'>07:03</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC Scheduled - To ensure the highest levels of performance and security, we are performing a scheduled upgrade on our BigIP F5 infrastructure. This maintenance will implement the latest security hardening and stability improvements to provide a more resilient service for our users. Please note that tracking and API traffic will remain unaffected throughout the duration of this maintenance.

Scheduled Maintenance: BigIP F5 appliance upgrade

Feb <var data-var='date'>25</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>17:41</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.195

Jan <var data-var='date'>23</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>22</var>, <var data-var='time'>21:03</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.194

Jan <var data-var='date'>22</var>, <var data-var='time'>17:27</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>22</var>, <var data-var='time'>16:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>22</var>, <var data-var='time'>14:51</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>22</var>, <var data-var='time'>14:21</var> UTC Investigating - Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.

Click Reporting Delay

Jan <var data-var='date'>14</var>, <var data-var='time'>07:47</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>14</var>, <var data-var='time'>00:38</var> UTC Monitoring - We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.

Conversion Processing Delay (Tracking Unaffected)

Jan <var data-var='date'>13</var>, <var data-var='time'>14:19</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:19</var> UTC Update - We are continuing to monitor for any further issues. Jan <var data-var='date'>13</var>, <var data-var='time'>13:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>11:59</var> UTC Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>13</var>, <var data-var='time'>11:03</var> UTC Investigating - We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

Dec <var data-var='date'>11</var>, <var data-var='time'>21:58</var> UTC Resolved - The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets). Dec <var data-var='date'>11</var>, <var data-var='time'>19:11</var> UTC Identified - We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.

General Platform Incident- Identified the Issue

Dec <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>10</var>, <var data-var='time'>20:04</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.193

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> UTC Resolved - The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets). Dec <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> UTC Monitoring - The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> UTC Identified - We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider. Dec <var data-var='date'> 5</var>, <var data-var='time'>09:12</var> UTC Update - We are continuing to investigate this issue. Dec <var data-var='date'> 5</var>, <var data-var='time'>08:58</var> UTC Investigating - We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.

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Lastest published events

Maintenance of Reporting Infrastructure

Release 1.203

Release 1.202

impact.com Services, Components and Regions

Recent impact.com events

Maintenance of Reporting Infrastructure

Release 1.203

Release 1.202

Newsletters, CRM, and Workflows Emails Not Sending

Release 1.201

General Reporting Delay (Postback Actions ONLY)