Mar <var data-var='date'>25</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>24</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>18:29</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.196

Mar <var data-var='date'>22</var>, <var data-var='time'>07:03</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>22</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 4</var>, <var data-var='time'>08:21</var> UTC Scheduled - To ensure the highest levels of performance and security, we are performing a scheduled upgrade on our BigIP F5 infrastructure. This maintenance will implement the latest security hardening and stability improvements to provide a more resilient service for our users. Please note that tracking and API traffic will remain unaffected throughout the duration of this maintenance.

Scheduled Maintenance: BigIP F5 appliance upgrade

Feb <var data-var='date'>25</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>24</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>17:41</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.195

Jan <var data-var='date'>23</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>23:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>22</var>, <var data-var='time'>21:03</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.194

Jan <var data-var='date'>22</var>, <var data-var='time'>17:27</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>16:10</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>22</var>, <var data-var='time'>14:51</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>22</var>, <var data-var='time'>14:21</var> UTC Investigating - Our click reporting is currently delayed. We are investigating the issue and will provide an update as quickly as possible. All non-click related reporting is up to date, and tracking is unaffected.

Click Reporting Delay

Jan <var data-var='date'>14</var>, <var data-var='time'>07:47</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>00:38</var> UTC Monitoring - We are currently seeing a delay in our upstream conversion event processing pipelines for a subset of our brands. Customers may see a delay of up to 3 hours for data related to these brands to appear in reports. We are actively working on scaling throughput to clear the backlog faster.

Conversion Processing Delay (Tracking Unaffected)

Jan <var data-var='date'>13</var>, <var data-var='time'>14:19</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>14:19</var> UTC Update - We are continuing to monitor for any further issues.Jan <var data-var='date'>13</var>, <var data-var='time'>13:53</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>13</var>, <var data-var='time'>11:59</var> UTC Identified - The issue has been identified and a fix is being implemented.Jan <var data-var='date'>13</var>, <var data-var='time'>11:03</var> UTC Investigating - We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

General Reporting Delay (Tracking Unaffected)

Dec <var data-var='date'>11</var>, <var data-var='time'>21:58</var> UTC Resolved - The Advocate product navigation and access disruptions have been resolved. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary, please try navigating to another page within Advocate before trying again. If you need help, our Customer Solutions team is happy to help (Need Help? > Tickets).Dec <var data-var='date'>11</var>, <var data-var='time'>19:11</var> UTC Identified - We are currently experiencing an issue impacting navigation and access within the Advocate product. You may notice missing navigation items or be unable to access certain core pages. Our team has identified the root cause and is actively working to resolve the issue as quickly as possible. We will share updates as soon as they are available. Thank you for your patience.

General Platform Incident- Identified the Issue

Dec <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'>10</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'>10</var>, <var data-var='time'>20:04</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.193

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:46</var> UTC Resolved - The platform disruptions have been resolved by the upstream provider. We apologize for any inconvenience. Should you continue to experience anything out of the ordinary please contact our Customer Solutions team (Need Help? > Tickets).Dec <var data-var='date'> 5</var>, <var data-var='time'>09:28</var> UTC Monitoring - The upstream provider has implemented a fix to resolve the platform disruptions and we are monitoring the results.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:19</var> UTC Identified - We're currently experiencing platform session disruptions. We have identified the issue and we’re working with the upstream provider.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:12</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'> 5</var>, <var data-var='time'>08:58</var> UTC Investigating - We're currently experiencing platform session disruptions. We are investigating the issue and will provide an update as quickly as possible.

General Platform Incident- Resolved

Oct <var data-var='date'>31</var>, <var data-var='time'>00:28</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>30</var>, <var data-var='time'>22:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>30</var>, <var data-var='time'>18:56</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>30</var>, <var data-var='time'>17:20</var> UTC Investigating - We're currently experiencing delays in pipelining data to our Performance reports. Fact-level reports are up-to-date. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.

General Reporting Delay (Performance Reports only)

Oct <var data-var='date'>27</var>, <var data-var='time'>07:58</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'>27</var>, <var data-var='time'>07:20</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>27</var>, <var data-var='time'>07:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>27</var>, <var data-var='time'>05:21</var> UTC Investigating - We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

General Reporting Delay (Tracking Unaffected)- Investigating

Oct <var data-var='date'>16</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>15</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>15</var>, <var data-var='time'>17:50</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.192

Oct <var data-var='date'> 5</var>, <var data-var='time'>11:28</var> UTC Resolved - This incident has been resolved.Oct <var data-var='date'> 5</var>, <var data-var='time'>02:58</var> UTC Monitoring - We have mitigated the issue in one cloud region and are able to continue processing data there. You can expect data to be catching up in reports over the next 6-8 hours.Oct <var data-var='date'> 5</var>, <var data-var='time'>00:34</var> UTC Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'> 4</var>, <var data-var='time'>14:38</var> UTC Update - The issue appears to be with cloud infrastructure in one region. Again, there is no data loss and we will be able to catchup once the issue is resolved but we are still investigating.Oct <var data-var='date'> 4</var>, <var data-var='time'>12:19</var> UTC Investigating - We're currently experiencing reporting delays, but tracking is unaffected. We are investigating the issue and will provide an update as quickly as possible.

Sep <var data-var='date'>27</var>, <var data-var='time'>20:25</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>27</var>, <var data-var='time'>20:01</var> UTC Verifying - Verification is currently underway for the maintenance items.Sep <var data-var='date'>27</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>18</var>, <var data-var='time'>06:13</var> UTC Scheduled - Please be aware that Impact is conducting routine maintenance to its reporting services on Saturday, 27th of September 2025, between 16:00 and 22:00 UTC. Though reports will continue to be available, the data reported will be delayed during the maintenance window. We expect reports to be caught up by 23:00 UTC. Note that tracking will remain unaffected. We appreciate your patience.

Maintenance of Reporting Infrastructure

Sep <var data-var='date'>27</var>, <var data-var='time'>16:04</var> UTC Resolved - The issue has been resolved.Sep <var data-var='date'>26</var>, <var data-var='time'>22:30</var> UTC Identified - Issue has been identified and we are working on a fix.Sep <var data-var='date'>26</var>, <var data-var='time'>22:29</var> UTC Investigating - We have an outage for our Creator Search tool where all searches will return server issues. We are actively working to resolve the issue.

Creator Search Down

Sep <var data-var='date'>20</var>, <var data-var='time'>17:05</var> UTC Completed - The CRM software upgrade has been successfully completed. All tools and pages are now fully operational.Sep <var data-var='date'>20</var>, <var data-var='time'>17:02</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Sep <var data-var='date'>20</var>, <var data-var='time'>16:05</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>20</var>, <var data-var='time'>16:03</var> UTC Scheduled - We’re making an upgrade to improve search speed and indexing performance. During this upgrade, our tools and pages will be in read-only mode for up to 4 hours. Impacted areas: Prospects, My Partners/Creators, Surveys, Groups, Contacts, and Discover Marketplace.

Scheduled Maintenance: CRM Software Upgrade

Sep <var data-var='date'>17</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>16</var>, <var data-var='time'>23:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>16</var>, <var data-var='time'>17:52</var> UTC Scheduled - We are deploying new features and enhancements. The platform web portal app might become intermittently unavailable.

Release 1.191

Aug <var data-var='date'>26</var>, <var data-var='time'>08:24</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>20</var>, <var data-var='time'>13:35</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>14</var>, <var data-var='time'>11:56</var> UTC Update - The primary issue has been mitigated, and we have successfully restored the flow of new, live traffic. Our team is now actively replaying queued data from the outage period to ensure full data consistency. While live functionality is returning, dependent systems may experience data lag until the replay process is complete.Aug <var data-var='date'>14</var>, <var data-var='time'>08:02</var> UTC Identified - The issue has been identified and a fix is being implemented.Aug <var data-var='date'>13</var>, <var data-var='time'>09:05</var> UTC Investigating - We are currently experiencing a disruption with our Storefront Plugins; our engineers are investigating the issue.

Disruption in Storefront Plugins

Aug <var data-var='date'>21</var>, <var data-var='time'>23:11</var> UTC Resolved - This incident has been resolved.Aug <var data-var='date'>21</var>, <var data-var='time'>20:08</var> UTC Monitoring - A fix has been implemented and the pages are available again. We are monitoring for any further issues.Aug <var data-var='date'>21</var>, <var data-var='time'>18:35</var> UTC Identified - We have found root cause and are putting out a fix.Aug <var data-var='date'>21</var>, <var data-var='time'>18:25</var> UTC Investigating - The Brand Marketplace and My Brands pages are currently down for publishers and creators.

Brand Marketplace and My Brands pages are not available

Aug <var data-var='date'>15</var>, <var data-var='time'>15:10</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>15</var>, <var data-var='time'>14:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>14</var>, <var data-var='time'>20:41</var> UTC Scheduled - We will deploying regular updates to Data Lab and More Reports. Please note intermittent access to these screens may happen during this window of time.

Data Lab and More Reports Maintenance

Aug <var data-var='date'>14</var>, <var data-var='time'>00:30</var> UTC Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>13</var>, <var data-var='time'>22:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>13</var>, <var data-var='time'>19:44</var> UTC Scheduled - We are deploying new features and enhancements. Platform web portal app might become intermittently unavailable.

Release 1.190

Jul <var data-var='date'>17</var>, <var data-var='time'>01:30</var> UTC Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>17</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>16</var>, <var data-var='time'>22:55</var> UTC Scheduled - We are deploying new features and enhancements. Platform web portal app might become intermittently unavailable.

Release 1.189

Jul <var data-var='date'>10</var>, <var data-var='time'>04:44</var> UTC Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>10</var>, <var data-var='time'>04:26</var> UTC Verifying - Verification is currently underway for the maintenance items.Jul <var data-var='date'>10</var>, <var data-var='time'>00:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 9</var>, <var data-var='time'>21:17</var> UTC Scheduled - Please be aware that Impact is conducting maintenance to its reporting services on Thursday, July 10th, 2025, between 00:00 and 04:00 am UTC. Users may experience intermittent issues with reporting during the maintenance window. We expect reports to be back by 04:00 am UTC. Note that tracking will remain unaffected. We appreciate your patience.

Jul <var data-var='date'> 8</var>, <var data-var='time'>22:35</var> UTC Resolved - This incident has been resolved.Jul <var data-var='date'> 8</var>, <var data-var='time'>21:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Jul <var data-var='date'> 8</var>, <var data-var='time'>19:03</var> UTC Identified - The issue has been identified and a fix is being implemented.Jul <var data-var='date'> 8</var>, <var data-var='time'>18:10</var> UTC Investigating - Reports are taking longer to load than expected. We are investigating the issue and will provide an update as quickly as possible. Tracking is unaffected.

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Lastest published events

Release 1.196

Scheduled Maintenance: BigIP F5 appliance upgrade

Release 1.195

impact.com Services, Components and Regions

Recent impact.com events

Release 1.196

Scheduled Maintenance: BigIP F5 appliance upgrade

Release 1.195

Release 1.194

Click Reporting Delay

Conversion Processing Delay (Tracking Unaffected)

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Is impact.com down?

impact.com status is UP

Lastest published events

Release 1.196

Scheduled Maintenance: BigIP F5 appliance upgrade

Release 1.195

impact.com Services, Components and Regions

Recent impact.com events

Release 1.196

Scheduled Maintenance: BigIP F5 appliance upgrade

Release 1.195

Release 1.194

Click Reporting Delay

Conversion Processing Delay (Tracking Unaffected)

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5 monitors included!