Sep <var data-var='date'> 1</var>, <var data-var='time'>11:48</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>11:31</var> PDT Monitoring - Error rates are back to normal. We will continue to monitor the service. Sep <var data-var='date'> 1</var>, <var data-var='time'>11:06</var> PDT Update - We are observing improved error rates across the service. We will continue to monitor the situation. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:15</var> PDT Update - We are pushing out changes to redirect traffic and are seeing improved error rates across the service. We will continue to make updates and monitor the situation. Sep <var data-var='date'> 1</var>, <var data-var='time'>10:05</var> PDT Update - We are continuing to monitor error rates while investigating potential failover options for this incident. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:36</var> PDT Identified - We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

Increased errors for new render requests

Sep <var data-var='date'> 1</var>, <var data-var='time'>09:22</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 1</var>, <var data-var='time'>09:07</var> PDT Monitoring - Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:35</var> PDT Update - We have identified a correlation with an ongoing Google Cloud incident, which reports elevated packet loss and errors for multiple services. We will continue to monitor error rates and provide further updates as Google Cloud shares more information. Sep <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> PDT Identified - We've identified an increase in errors for new rendering requests due to an ongoing incident with an upstream provider.

Aug <var data-var='date'>13</var>, <var data-var='time'>22:28</var> PDT Resolved - While Google Cloud has not yet provided an update, error rates have remained at normal levels. We therefore consider this incident resolved. Aug <var data-var='date'>13</var>, <var data-var='time'>22:08</var> PDT Monitoring - Error rates have returned to normal levels. We are continuing to monitor the situation while awaiting an update from Google Cloud. Aug <var data-var='date'>13</var>, <var data-var='time'>21:53</var> PDT Identified - We are observing an increase in 5xx errors for new render requests, correlating with an ongoing Google Cloud incident. We will continue to monitor error rates and provide further updates as Google Cloud shares more information.

Jun <var data-var='date'>25</var>, <var data-var='time'>04:27</var> PDT Resolved - This incident has been resolved. All previously submitted purge requests have been processed. Jun <var data-var='date'>25</var>, <var data-var='time'>03:28</var> PDT Monitoring - We've detected delays in completing purge requests. The issue is being actively monitored and is currently resolving. Previously scheduled jobs will be processed. Image renders are not affected.

Delayed purge request processing

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:54</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:00</var> PDT Monitoring - Error rates have subsided to normal levels. We will continue to monitor for updates. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:45</var> PDT Update - We are seeing a large reduction in error rates. We will continue to monitor for updates. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:52</var> PDT Identified - We have identified a correlation with an ongoing Google Cloud incident, which reports degradation for VM services in multiple locations. We continue monitoring errors rates and updates from Google Cloud. Jun <var data-var='date'> 4</var>, <var data-var='time'>07:44</var> PDT Investigating - We are currently investigating increased 5xx errors for new image and legacy video render requests.

Increased errors for new render requests (Rendering & Legacy video APIs)

Apr <var data-var='date'>16</var>, <var data-var='time'>10:43</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>10:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the admin service. The rendering service is completely operational. Apr <var data-var='date'>16</var>, <var data-var='time'>10:14</var> PDT Investigating - We are investigating issues with Imgix administration tools. There are reports of issues with logging into Dashboard and calling Imgix APIs. The rendering service is not affected.

Issues with Imgix web tools

Feb <var data-var='date'> 3</var>, <var data-var='time'>08:21</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 3</var>, <var data-var='time'>05:49</var> PST Identified - We are investigating uploading errors in the Asset Manager UI for Azure Sources.

Asset Manager errors when uploading to an Azure Source

Jan <var data-var='date'>26</var>, <var data-var='time'>16:58</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>26</var>, <var data-var='time'>08:15</var> PST Identified - We are investigating a billing issue with upgrading plan types. If you need to upgrade your plan, please reach out to support as a workaround.

Investigating errors with plan upgrades through the dashboard.

Jan <var data-var='date'>12</var>, <var data-var='time'>06:47</var> PST Resolved - The uploading incident is resolved. We will follow up with affected customers to restore visibility for previously uploaded assets. Jan <var data-var='date'>12</var>, <var data-var='time'>06:37</var> PST Monitoring - We have identified the issue and deployed a fix that applies to newly uploaded assets. We are continuing to investigate a solution to restore visibility for assets uploaded prior to the fix in Asset Manager. Jan <var data-var='date'>12</var>, <var data-var='time'>05:53</var> PST Investigating - We are investigating an issue where Asset Manager returns errors for uploaded assets. Affected assets can still be served through the Rendering API but will not be visible in Asset Manager. Customers using the legacy Long Form Video feature may also encounter video delivery errors. We are investigating this issue.

Uploading errors in Asset Manager

Nov <var data-var='date'>19</var>, <var data-var='time'>20:36</var> PST Resolved - The backfill for the CDN and Error Log reports has been completed. You should now be able to download the reports from the Dashboard or via the API as usual. Nov <var data-var='date'>19</var>, <var data-var='time'>20:14</var> PST Update - The backfill for the CDN and Error Log reports is currently underway and is expected to complete within the next hour. Nov <var data-var='date'>19</var>, <var data-var='time'>18:04</var> PST Monitoring - We’re currently experiencing delays in generating CDN and Error Log reports for 2025-11-20. Our team is working on backfilling the data, and we expect the reports to be available by 2025-11-21 (UTC).

Delayed Reports for CDN and Error Logs

Nov <var data-var='date'>12</var>, <var data-var='time'>21:02</var> PST Resolved - Purge requests were not executed between 2025-11-12 23:00 UTC and 2025-11-13 05:00 UTC. The issue has been mitigated, and purge functionality has been fully restored. All purge requests that failed during the impact window are being automatically retried.

Delay in Purge requests

Oct <var data-var='date'>29</var>, <var data-var='time'>05:46</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>29</var>, <var data-var='time'>05:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>29</var>, <var data-var='time'>04:56</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>29</var>, <var data-var='time'>04:34</var> PDT Investigating - We are currently investigating this issue.

We are investigating increased latency for first time renders in EU

Oct <var data-var='date'>28</var>, <var data-var='time'>10:58</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>28</var>, <var data-var='time'>10:48</var> PDT Investigating - We are investigating issues with upgrading/downgrading account plans through the dashboard. In the meantime, please reach out to our support team if you need to change your plan.

Investigating issues with changing account plans

Oct <var data-var='date'>27</var>, <var data-var='time'>08:56</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>27</var>, <var data-var='time'>08:25</var> PDT Monitoring - Latency has returned to normal for the affected EU region. We will continue to monitor the situation. Oct <var data-var='date'>27</var>, <var data-var='time'>07:23</var> PDT Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>27</var>, <var data-var='time'>07:07</var> PDT Investigating - We are investigating increased latency for cache misses in the EU region.

Investigating increased latency for cache misses in the EU region

Oct <var data-var='date'>21</var>, <var data-var='time'>03:04</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>02:50</var> PDT Monitoring - Rendering latency has been restored. We are monitoring the service. Oct <var data-var='date'>21</var>, <var data-var='time'>02:26</var> PDT Investigating - We are investigating reports of increased latency for new renders.

Investigating increased latency for new renders

Oct <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> PDT Resolved - Between 2025-10-08 23:50 UTC and 2025-10-09 01:50 UTC, a subset of origin fetch requests failed and returned errors. The issue has been identified and resolved.

Increase in intermittent 503 errors

Sep <var data-var='date'>17</var>, <var data-var='time'>14:07</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>17</var>, <var data-var='time'>13:53</var> PDT Investigating - We are currently investigating an issue with the Sources and Analytics tabs in the Dashboard. The rendering service is not impacted.

Issues with Dashboard

Jun <var data-var='date'>12</var>, <var data-var='time'>13:52</var> PDT Resolved - The service is completely restored. Jun <var data-var='date'>12</var>, <var data-var='time'>13:47</var> PDT Monitoring - The Rendering API is fully recovered. Web Administration tooling (logins and the Management API) are recovering. We are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>13:38</var> PDT Identified - The Rendering API has fully recovered. We are continuing to investigate Web Administration related issues (login and Management API) related to the incident. Jun <var data-var='date'>12</var>, <var data-var='time'>13:26</var> PDT Monitoring - The service is restored. We are monitoring the situation. Jun <var data-var='date'>12</var>, <var data-var='time'>11:53</var> PDT Update - The service is experiencing elevated error rates due to a major Google Cloud outage affecting services downstream. Previously cached derivatives are not impacted. We are investigating ways to mitigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>11:15</var> PDT Identified - The issue has been identified and we are investigating a solution. Jun <var data-var='date'>12</var>, <var data-var='time'>11:09</var> PDT Investigating - We are investigating elevated render error rates for the service. Previously cached derivatives are not impacted.

Elevated rendering errors

May <var data-var='date'>20</var>, <var data-var='time'>09:10</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>20</var>, <var data-var='time'>09:01</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>20</var>, <var data-var='time'>08:57</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>20</var>, <var data-var='time'>08:40</var> PDT Investigating - We are currently investigating elevated render error rates for uncached derivative images and the Management API in the NA region. We will update once when we obtain more information. Previously cached derivatives are not impacted.

Apr <var data-var='date'>24</var>, <var data-var='time'>08:31</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>24</var>, <var data-var='time'>07:10</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>24</var>, <var data-var='time'>05:29</var> PDT Identified - Some customers are experiencing issues with logging into the dashboard. We have identified the issue and are working on a fix.

Issues with logging in

Mar <var data-var='date'>18</var>, <var data-var='time'>11:56</var> PDT Resolved - The root problem of the incident has been resolved. Some assets may still return an error. Please get in touch with support@imgix.com if you are experiencing issues Mar <var data-var='date'>16</var>, <var data-var='time'>22:48</var> PDT Identified - We have identified an issue affecting the Imgix Asset Manager. Users may experience difficulties searching for previously indexed assets and delays in indexing new assets. A fix is currently in progress. The rendering service remains unaffected.

Missing Images in Asset Manager

Dec <var data-var='date'>16</var>, <var data-var='time'>05:03</var> PST Resolved - The purge queue and purge time has been stable since the last provided update. Dec <var data-var='date'>16</var>, <var data-var='time'>05:02</var> PST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>16</var>, <var data-var='time'>01:02</var> PST Monitoring - A fix has been implemented and new purge requests should again complete within expected times. We are continuing to monitor the situation. Dec <var data-var='date'>15</var>, <var data-var='time'>23:01</var> PST Update - Purge requests for images that use any of the below AI-parameters have been restored, but we are still observing longer purge times with a high queue. - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true) We are looking at different approaches and will update accordingly. Dec <var data-var='date'>15</var>, <var data-var='time'>22:42</var> PST Identified - The issue has been identified and we are working on a fix. To speed up processing of queued purge requests, we will have to temporarily disable purge requests for images that use any of the following AI-parameters: - bg-replace - compositions (any two or more ai features composed together, like bg-remove=true&upscale=true) Dec <var data-var='date'>15</var>, <var data-var='time'>22:21</var> PST Investigating - We have identified an issue with our purging service, causing new purge requests to be delayed in execution. (10mins+) Rendering services remain unaffected.

Dec <var data-var='date'>14</var>, <var data-var='time'>17:15</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>14</var>, <var data-var='time'>17:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>15:18</var> PST Scheduled - The background removal service will undergo maintenance on Saturday, December 14, 2024, from 12:00 AM to 1:00 AM UTC. During this time, background removal will be unavailable for approximately 15 minutes. This upgrade is necessary to improve system performance, reliability, and security. If your workflows depend on uninterrupted access, please plan accordingly. Thank you for your understanding.

Planned Maintenance on Background Removal Services

Dec <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> PST Resolved - A small percentage of image requests served by a single machine in the EU region experienced quality degradation between December 9th, 11:08 AM UTC - December 10th, 6:38 AM UTC

Quality degradation for a small portion of rendered images in the EU

Nov <var data-var='date'>26</var>, <var data-var='time'>09:37</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>07:39</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>26</var>, <var data-var='time'>06:55</var> PST Investigating - We are investigating an issue with SSL certificate renewals for a small subset of our custom domains. Reports indicate that SSL certificates have expired and images might not be accessible over https, when using custom domains

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Increased errors for new render requests

Increased errors for new render requests

Increased errors for new render requests

imgix Services, Components and Regions

Recent imgix events

Increased errors for new render requests

Increased errors for new render requests

Increased errors for new render requests

Delayed purge request processing

Increased errors for new render requests (Rendering & Legacy video APIs)

Issues with Imgix web tools