Sep <var data-var='date'>23</var>, <var data-var='time'>09:14</var> IST Identified - We are working on to get the delivery domain unblocked. If you are on the premium plan, please get the custom domain configured. On other plans, reach out to our support team at support@imagekit.io Sep <var data-var='date'>23</var>, <var data-var='time'>07:45</var> IST Investigating - Content delivery using ik.imagekit.io domain is currently blocked in Indonesia. To know alternate domain names for content delivery, please reach out to our support team at support@imagekit.io

Imagekit delivery domain ik.imagekit.io is blocked in Indonesia

Sep <var data-var='date'> 8</var>, <var data-var='time'>16:20</var> IST Resolved - Between 16:40 and 17:20 IST, ImageKit experienced delays in the propagation of updates within the Media Library. During this period, file operations continued to complete successfully. However, customers may have experienced delays before the latest changes became visible in file listings, file metadata, tags, and search results. The behavior was consistent across both the ImageKit Dashboard and APIs. Customer Impact Customers may have observed the following: 1. Newly created, updated, or modified files taking longer than expected to appear in updated Media Library listings. 2. Changes to file metadata or tags not being reflected immediately. 3. Search results temporarily returning stale information or not reflecting recently updated files, metadata, or tags. 4. Similar delayed visibility of updates when accessing the Media Library through either the Dashboard or APIs. The underlying file operations themselves were successful. The issue affected the timely visibility and searchability of those updates rather than the execution of the operations. Root Cause The incident was caused by a delay in ImageKit's search and indexing systems. During the affected period, the indexing systems began trailing behind the primary file databases. As a result, updates successfully committed to the primary databases were not propagated to the systems responsible for file listings and search at the expected rate. This backlog caused customers to temporarily see stale file listings, metadata, tags, and search results while the indexing systems caught up with the primary databases. Resolution The search and indexing systems subsequently caught up with the primary file databases, restoring normal propagation of Media Library updates. Once the backlog was processed, file listings, metadata, tags, and search results reflected the latest successfully completed operations as expected.

Delayed Propagation of Media Library Updates

Sep <var data-var='date'> 3</var>, <var data-var='time'>17:58</var> IST Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:18</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>17:05</var> IST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>16:45</var> IST Investigating - The response times for Imagekit Dashboard and Media Library are currently high. The incident is being investigated. We will follow up with updates soon.

Slow response time for Dashboard and Media Library

Sep <var data-var='date'> 2</var>, <var data-var='time'>04:16</var> IST Resolved - This incident has been resolved. Sep <var data-var='date'> 2</var>, <var data-var='time'>04:16</var> IST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 2</var>, <var data-var='time'>04:10</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 2</var>, <var data-var='time'>02:54</var> IST Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 2</var>, <var data-var='time'>02:46</var> IST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated API Errors

Jul <var data-var='date'>27</var>, <var data-var='time'>14:14</var> IST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>13:33</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>27</var>, <var data-var='time'>13:19</var> IST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>12:30</var> IST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated Upload API Errors

Jul <var data-var='date'>23</var>, <var data-var='time'>22:50</var> IST Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>22:40</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>23</var>, <var data-var='time'>22:00</var> IST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>23</var>, <var data-var='time'>21:30</var> IST Investigating - We're experiencing an elevated level of API errors for uploads and are currently looking into the issue.

Jul <var data-var='date'> 7</var>, <var data-var='time'>18:12</var> IST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:55</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:15</var> IST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> IST Investigating - We're experiencing an elevated level of metadata API and video thumbnail API errors in us-east-1 region and are currently looking into the issue.

Elevated metadata API Errors

Jun <var data-var='date'>19</var>, <var data-var='time'>16:53</var> IST Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>16:12</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>16:10</var> IST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>19</var>, <var data-var='time'>15:55</var> IST Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.

Elevated Errors in EU Region

Jun <var data-var='date'> 9</var>, <var data-var='time'>14:29</var> IST Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:50</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:39</var> IST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> IST Investigating - We're experiencing an elevated level of errors and are currently looking into the issue.

Elevated Errors for Image processing service

May <var data-var='date'> 3</var>, <var data-var='time'>12:34</var> IST Resolved - This incident has been resolved. May <var data-var='date'> 3</var>, <var data-var='time'>12:19</var> IST Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 3</var>, <var data-var='time'>12:05</var> IST Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 3</var>, <var data-var='time'>11:15</var> IST Investigating - We're experiencing an elevated level of Video processing errors and are currently looking into the issue.

Elevated Errors for Video Processing in US EAST Region

Mar <var data-var='date'> 6</var>, <var data-var='time'>02:00</var> IST Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:12</var> IST Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'> 5</var>, <var data-var='time'>13:06</var> IST Investigating - We are currently investigating this issue.

Cache purge requests are delayed

Mar <var data-var='date'> 5</var>, <var data-var='time'>20:02</var> IST Resolved - This incident has been resolved. Mar <var data-var='date'> 5</var>, <var data-var='time'>19:55</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 5</var>, <var data-var='time'>19:30</var> IST Investigating - We are currently investigating this issue.

High error rate in media delivery

Feb <var data-var='date'>25</var>, <var data-var='time'>02:12</var> IST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>00:48</var> IST Update - We are continuing to monitor for any further issues. Feb <var data-var='date'>25</var>, <var data-var='time'>00:48</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>24</var>, <var data-var='time'>22:52</var> IST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>24</var>, <var data-var='time'>22:34</var> IST Investigating - We are currently investigating this issue.

Delay in configuration update, rename and cache purge operations

Jan <var data-var='date'>15</var>, <var data-var='time'>14:20</var> IST Resolved - This incident has been resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>14:12</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>14:08</var> IST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>14:06</var> IST Investigating - We are currently investigating this issue.

Imagekit Dashboard Media Library Slow response

Dec <var data-var='date'>23</var>, <var data-var='time'>10:05</var> IST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>21</var>, <var data-var='time'>06:40</var> IST Scheduled - We will be undergoing schedule maintenance as part of our ongoing efforts to improve reliability and performance, and ultimately serve you better. Services might be briefly(~5sec) unavailable.

Scheduled Maintenance

Dec <var data-var='date'>16</var>, <var data-var='time'>15:47</var> IST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>15:35</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>15:30</var> IST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>16</var>, <var data-var='time'>13:10</var> IST Investigating - Video processing service is affected. We are investigating.

Video delivery and processing service degrade

Dec <var data-var='date'>15</var>, <var data-var='time'>13:57</var> IST Resolved - This incident has been resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>13:10</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>15</var>, <var data-var='time'>13:00</var> IST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>15</var>, <var data-var='time'>12:55</var> IST Investigating - The response times from our image servers in Mumbai region is currently high. The incident is being investigated. We will follow up with updates soon.

Slow image response time in Mumbai region

Dec <var data-var='date'>10</var>, <var data-var='time'>19:35</var> IST Resolved - This incident has been resolved. Dec <var data-var='date'>10</var>, <var data-var='time'>13:42</var> IST Monitoring - A fix has been implemented. Queue is getting cleared. Dec <var data-var='date'>10</var>, <var data-var='time'>06:00</var> IST Identified - CDN cache clear or purges are delayed and taking time to clear. Backlog will get cleared soon. We are sending a fix. Dec <var data-var='date'>10</var>, <var data-var='time'>00:00</var> IST Investigating - CDN cache purges are delayed.

CDN cache purges are delayed

Dec <var data-var='date'> 9</var>, <var data-var='time'>21:30</var> IST Resolved - This incident has been resolved. Dec <var data-var='date'> 9</var>, <var data-var='time'>21:10</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 9</var>, <var data-var='time'>20:55</var> IST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 9</var>, <var data-var='time'>20:44</var> IST Investigating - The response times from our image servers in Mumbai region is currently high. The incident is being investigated. We will follow up with updates soon.

Elevated response time in Mumbai region

Dec <var data-var='date'> 1</var>, <var data-var='time'>22:45</var> IST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>21:30</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 1</var>, <var data-var='time'>20:41</var> IST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 1</var>, <var data-var='time'>19:00</var> IST Investigating - The response times from our image servers in Mumbai region is currently high. The incident is being investigated. We will follow up with updates soon.

Slow image response time in Mumabi region

Nov <var data-var='date'>26</var>, <var data-var='time'>13:55</var> IST Resolved - This incident has been resolved. Nov <var data-var='date'>26</var>, <var data-var='time'>13:48</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>26</var>, <var data-var='time'>13:28</var> IST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>26</var>, <var data-var='time'>13:12</var> IST Investigating - The response times from our image servers in Mumbai region is currently high. The incident is being investigated. We will follow up with updates soon.

Oct <var data-var='date'>21</var>, <var data-var='time'>23:00</var> IST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>22:20</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>22:00</var> IST Identified - The issue has been identified and a fix is being implemented. Oct <var data-var='date'>20</var>, <var data-var='time'>21:35</var> IST Investigating - The response times from our image servers in US east region is currently high. The incident is being investigated. We will follow up with updates soon.

Degraded performance US East region

Oct <var data-var='date'>20</var>, <var data-var='time'>16:28</var> IST Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:28</var> IST Monitoring - we are monitoring the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:28</var> IST Identified - Fix was implemented and we are monitoring the issue. Oct <var data-var='date'>20</var>, <var data-var='time'>16:15</var> IST Investigating - Video delivery service was impacted because of the aws outage.

Oct <var data-var='date'>20</var>, <var data-var='time'>15:54</var> IST Resolved - The incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>15:28</var> IST Monitoring - Fix has been pushed and error rates has come down. We are monitoring the status. Oct <var data-var='date'>20</var>, <var data-var='time'>14:45</var> IST Identified - The issue has been identified and fix has been implemented. Oct <var data-var='date'>20</var>, <var data-var='time'>13:30</var> IST Investigating - We are seeing elevated errors on upload service and high response times for some request on processing service. Issue is because of a major outage from aws impacting various services.

Image Delivery and upload service degrade

Sep <var data-var='date'>10</var>, <var data-var='time'>12:44</var> IST Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>12:36</var> IST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>12:30</var> IST Identified - The issue has been identified and a fix is being implemented. Some of the existing jobs have failed permanently. Sep <var data-var='date'>10</var>, <var data-var='time'>10:41</var> IST Investigating - We are currently investigating the issue.

Is ImageKit.io down?

ImageKit.io status is UP

Lastest published events

Imagekit delivery domain ik.imagekit.io is blocked in Indonesia

Delayed Propagation of Media Library Updates

Slow response time for Dashboard and Media Library

ImageKit.io Services, Components and Regions

Recent ImageKit.io events

Imagekit delivery domain ik.imagekit.io is blocked in Indonesia

Delayed Propagation of Media Library Updates

Slow response time for Dashboard and Media Library

Elevated API Errors

Elevated Upload API Errors

Elevated Upload API Errors