THIS IS A SCHEDULED EVENT Sep <var data-var='date'>8</var>, <var data-var='time'>23:30</var> CEST &nbsp;-&nbsp; Sep <var data-var='date'>9</var>, <var data-var='time'>01:30</var> CEST Jul <var data-var='date'>17</var>, <var data-var='time'>15:50</var> CEST Scheduled - Dear customer, We are conducting a maintenance activity during the aforementioned time frame. The primary goal of this maintenance is to perform essential load testing to enhance the robustness and reliability of our systems. The maintenance will not lead to a downtime of the system, but the system might be briefly unavailable during this period. Please be assured that this maintenance carries no major risks. Our team has carefully planned for this procedure and is fully prepared for fast mitigation of any issues that may arise. We are dedicated to minimizing any potential impact on your experience. Thank you for your understanding and continued support. If you have any questions or concerns, please get in touch with us using https://support.idnow.de Sincerely Yours, IDnow DevOps Team

[NG] Platform Performance Testing

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> CEST Aug <var data-var='date'>17</var>, <var data-var='time'>09:57</var> CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team

System Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>26</var>, <var data-var='time'>07:00</var> - <var data-var='time'>09:00</var> CEST Aug <var data-var='date'>12</var>, <var data-var='time'>11:20</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

[IDCheck.io/Check'n'Sign] New Release Deployment

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>08:00</var> - <var data-var='time'>10:00</var> CEST Aug <var data-var='date'>12</var>, <var data-var='time'>11:20</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

[PVID] New Release Deployment

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> CEST Aug <var data-var='date'>17</var>, <var data-var='time'>16:24</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

New Release Deployment

Aug <var data-var='date'>19</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>11:14</var> CEST Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

[IDCheck.io/PVID/Check'n'Sign] New Release Deployment in TEST

Aug <var data-var='date'>19</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>16:31</var> CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team

System Maintenance [EID] - Authada

Aug <var data-var='date'>18</var>, <var data-var='time'>15:55</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>21</var>, <var data-var='time'>11:31</var> CEST Investigating - We are currently experiencing a service disruption for the test robot. While running the test robot with HAPPYPATH scenario, if there is a data inconsistency between the initial data and the later submitted data to the TestRobot with HAPPYPATH, the result of the run will be SUCCESS_DATA_CHANGED (as in the CHANGEALL scenario.) In effect, this means -HAPPYPATH is currently not able to produce a SUCCESS outcome if the robot command is written to the first or last name. Other robot scenarios work properly. This only affects VideoIdent and eSign TEST robot. The AutoIdent products and InstantSign are not affected. Production is not affected.

Reduced  Performance [Test Robot]

Aug <var data-var='date'>16</var>, <var data-var='time'>22:10</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>16</var>, <var data-var='time'>21:59</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>16</var>, <var data-var='time'>20:47</var> CEST Investigating - We are currently experiencing a performance degradation and are actively investigating the issue. Our team is working to identify the root cause and implement a solution. Customers using eSign with IDnow QTSP are affected.

Degraded Performance of eSign with QTSP

Aug <var data-var='date'>13</var>, <var data-var='time'>07:30</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>07:18</var> CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team

Aug <var data-var='date'>12</var>, <var data-var='time'>02:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>15:35</var> CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team

Aug <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 3</var>, <var data-var='time'>13:48</var> CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team

Aug <var data-var='date'>10</var>, <var data-var='time'>12:10</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>11:08</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>10</var>, <var data-var='time'>09:59</var> CEST Update - The team is fixing the issue, the service should be restored within the next hour. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:57</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 9</var>, <var data-var='time'>03:16</var> CEST Identified - We are currently experiencing a service disruption on our advanced signature service Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

[Advanced Signature] Service Disruption

Aug <var data-var='date'> 5</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>30</var>, <var data-var='time'>10:29</var> CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team

Aug <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>15:58</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Jul <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:24</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Jul <var data-var='date'>29</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>29</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>16:31</var> CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team

Jul <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:22</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Jul <var data-var='date'>27</var>, <var data-var='time'>11:46</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>11:34</var> CEST Monitoring - DNS resolution seems to be functioning again. We are collecting evidence for investigation. Jul <var data-var='date'>27</var>, <var data-var='time'>11:17</var> CEST Investigating - *.identity.tm domains (including dedicated status page) are not resolved by the DNS, resulting in lack of access to the systems.

*.identity.tm subdomains unreachable due to DNS issue

Jul <var data-var='date'>22</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>22</var>, <var data-var='time'>08:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 7</var>, <var data-var='time'>17:21</var> CEST Scheduled - We will deploy a new release in TEST environment during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included into the new release.

Jul <var data-var='date'>22</var>, <var data-var='time'>03:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>21</var>, <var data-var='time'>23:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>15:53</var> CEST Scheduled - Dear customer, We would like to inform you that one of our eID technology partners Authada will undergo scheduled maintenance. IDnow customers using the Authada integration for eID will experience increased latency or short interruptions of the IDnow eID service. The primary eID technology provider Governikus meanwhile is not affected and will continue to operate as normal. VideoIdent & eSign as well as AutoIdent will continue to operate as usual. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely, IDnow DevOps Team

Jul <var data-var='date'>20</var>, <var data-var='time'>17:12</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>16:25</var> CEST Investigating - We are currently experiencing a service disruption. Our engineering teams are actively investigating the issue and working to restore full functionality as quickly as possible. We appreciate your patience and will provide timely updates until the service is fully restored.

Service Disruption

Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>10:38</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Jul <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:53</var> CEST Scheduled - Dear customer, We would like to inform you that our system will undergo scheduled maintenance. During the maintenance period, you may experience intermittent service interruptions, slow response times, or temporary unavailability of certain features. Our dedicated team will be working diligently to minimize any downtime and complete the maintenance as quickly as possible. We apologize for any inconvenience caused and appreciate your patience. If you have any questions or concerns, please get in touch with us using https://support.idnow.io Sincerely Yours, IDnow DevOps Team

Jul <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 7</var>, <var data-var='time'>06:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>29</var>, <var data-var='time'>13:15</var> CEST Scheduled - We will deploy a new release during the mentioned timeframe. There can be short period of time where our service may not be available. Please refer to https://www.idnow.io/release-notes/ for more details about the functional changes included in the new release.

Is IDnow down?

IDnow status is UP

Lastest published events

[IDCheck.io/PVID/Check'n'Sign] New Release Deployment in TEST

System Maintenance [EID] - Authada

Reduced Performance [Test Robot]

IDnow Services, Components and Regions

Recent IDnow events

[NG] Platform Performance Testing

System Maintenance

[IDCheck.io/Check'n'Sign] New Release Deployment

[PVID] New Release Deployment

New Release Deployment

[IDCheck.io/PVID/Check'n'Sign] New Release Deployment in TEST