THIS IS A SCHEDULED EVENT Oct <var data-var='date'>11</var>, <var data-var='time'>19:00</var> UTC &nbsp;-&nbsp; Oct <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC Oct <var data-var='date'> 5</var>, <var data-var='time'>04:52</var> UTC Scheduled - Date: 11-10-2026 - 17-10-2026 Time: 7:00 PM - 6:00 AM UTC (each day) Expected Impact: Minimal to none Important Notice --------------------- This maintenance activity will be performed daily during the maintenance window on each day. Action Required Before Maintenance ------------------------------------------- As part of this maintenance, egress IP addresses used by IBM Verify services will be updated. If your network restricts inbound traffic, you may need to update your firewall rules to allow the new IPs to ensure uninterrupted communication. Review updated IP addresses: https://www.ibm.com/docs/en/security-verify?topic=verify-egress-internet-protocol-addresses-ips During the Maintenance Window ------------------------------------- User services remain operational - Authentication, registration, and all user activities will continue without interruption. Admin operations - A brief interruption may be seen when using admin APIs or while using the admin console to perform certain operations. A notification banner will appear on the admin console indicating temporary restrictions on configuration changes. The interruption is expected to last for only a few minutes. What to do if you experience issues ------------------------------------------ We don’t anticipate any issues, but if you encounter any issues during the maintenance window, most can be resolved by retrying the transaction/flow. If the problem persists please contact IBM Support.

IBM Verify (Europe) Scheduled Maintenance -  Egress IPs being updated.

THIS IS A SCHEDULED EVENT Oct <var data-var='date'>6</var>, <var data-var='time'>08:00</var> - <var data-var='time'>08:30</var> UTC Sep <var data-var='date'>25</var>, <var data-var='time'>06:54</var> UTC Scheduled - The SSL certificate for IBM Verify will expire shortly (tenants with *.ice.ibmcloud.com hostnames). There are new RSA and ECDSA certificates for *.ice.ibmcloud.com hostnames. There is no intermediate or root change in this update. Details of the new certificate are available here: https://www.ibm.com/docs/en/security-verify?topic=overview-product-requirements For many customer applications, no changes will be required. Where required, please ensure that trust stores are updated with the new certificate details in advance of 6th October. Users of the IBM Verify mobile app on Android may need to download the latest version of the app.

IBM Verify - SSL Certificate change for *.ice.ibmcloud.com hostnames

Oct <var data-var='date'> 3</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>25</var>, <var data-var='time'>12:39</var> UTC Scheduled - Date: 27-September-2026 - 03-October-2026 Time: 7:00 PM - 6:00 AM UTC (each day) Expected Impact: Minimal to none Important Notice --------------------- This maintenance activity will be performed daily during the maintenance window on each day. Action Required Before Maintenance ------------------------------------------- As part of this maintenance, egress IP addresses used by IBM Verify services will be updated. If your network restricts inbound traffic, you may need to update your firewall rules to allow the new IPs to ensure uninterrupted communication. Review updated IP addresses: https://www.ibm.com/docs/en/security-verify?topic=verify-egress-internet-protocol-addresses-ips During the Maintenance Window ------------------------------------- User services remain operational - Authentication, registration, and all user activities will continue without interruption. Admin operations - A brief interruption may be seen when using admin APIs or while using the admin console to perform certain operations. A notification banner will appear on the admin console indicating temporary restrictions on configuration changes. The interruption is expected to last for only a few minutes. What to do if you experience issues ------------------------------------------ We don’t anticipate any issues, but if you encounter any issues during the maintenance window, most can be resolved by retrying the transaction/flow. If the problem persists please contact IBM Support.

Sep <var data-var='date'>26</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>03:53</var> UTC Scheduled - Date: 22-September-2026 - 25-September-2026 Time: 7:00 PM - 6:00 AM UTC (each day) Expected Impact: Minimal to none Important Notice --------------------- This maintenance activity will be performed daily during the maintenance window on each day. Action Required Before Maintenance ------------------------------------------- As part of this maintenance, egress IP addresses used by IBM Verify services will be updated. If your network restricts inbound traffic, you may need to update your firewall rules to allow the new IPs to ensure uninterrupted communication. Review updated IP addresses: https://www.ibm.com/docs/en/security-verify?topic=verify-egress-internet-protocol-addresses-ips During the Maintenance Window ------------------------------------- User services remain operational - Authentication, registration, and all user activities will continue without interruption. Admin operations - A brief interruption may be seen when using admin APIs or while using the admin console to perform certain operations. A notification banner will appear on the admin console indicating temporary restrictions on configuration changes. The interruption is expected to last for only a few minutes. What to do if you experience issues ------------------------------------------ We don’t anticipate any issues, but if you encounter any issues during the maintenance window, most can be resolved by retrying the transaction/flow. If the problem persists please contact IBM Support.

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

Sep <var data-var='date'>24</var>, <var data-var='time'>22:14</var> UTC Resolved - The issue has been resolved. Closing the incident. Sep <var data-var='date'>24</var>, <var data-var='time'>20:12</var> UTC Monitoring - The issue has been identified and service is being monitored. Sep <var data-var='date'>24</var>, <var data-var='time'>19:38</var> UTC Identified - Action has been taken to restore service. IBM is still investigating the issue. Sep <var data-var='date'>24</var>, <var data-var='time'>19:08</var> UTC Investigating - IBM Verify (US Region Cluster A/B) customers may be experiencing issues with the service. We are currently investigating.

IBM Verify (US Region) experiencing service impacting issues.

Sep <var data-var='date'>24</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>24</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>22</var>, <var data-var='time'>07:32</var> UTC Scheduled - Start Date: 2025-09-24 04:00 UTC End Date: 2025-09-24 10:00 UTC Expected Duration: 6 hours Event Type: Deployment of the Latest Updates to All Production Environments Impact: High. Expect up to 30 minutes of degraded service following the deployment. We will be conducting essential maintenance to deploy the latest updates across all production environments in AMER. This maintenance is scheduled to last approximately 6 hours. We apologize for any inconvenience this may cause and appreciate your understanding as we continue to enhance our services. Best regards, IBM QRadar Suite SRE Team

IBM QRadar Suite Scheduled Maintenance for AMER

Sep <var data-var='date'>19</var>, <var data-var='time'>08:57</var> UTC Resolved - IBM Verify (Europe Region) experienced periods on Saturday 19 September where service was impacted. Affected time periods were 01:10 UTC and 04:50 UTC. The issue has been resolved and service has been running stable for past several hours.

IBM Verify (Europe Region) experienced service impacting periods.

Sep <var data-var='date'>18</var>, <var data-var='time'>04:55</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>04:40</var> UTC Monitoring - Issue was mitigated and we are monitoring the results Sep <var data-var='date'>17</var>, <var data-var='time'>21:58</var> UTC Investigating - We are currently investigating this issue.

IBM Verify Monitoring issue incorrectly showing failures for "Authentication with IBMid for admin users"

Sep <var data-var='date'>11</var>, <var data-var='time'>09:53</var> UTC Resolved - Service has been stable for past several hours. Closing the incident. Sep <var data-var='date'>10</var>, <var data-var='time'>20:03</var> UTC Monitoring - service continues to be stable. we continue to monitor the environment. Sep <var data-var='date'>10</var>, <var data-var='time'>19:24</var> UTC Identified - An issue has been identified and remediation action taken. Services are operational at this time Sep <var data-var='date'>10</var>, <var data-var='time'>19:02</var> UTC Update - We are still investigating the issues in Europe. Sep <var data-var='date'>10</var>, <var data-var='time'>18:32</var> UTC Investigating - IBM Verify (Europe Region) customers may be experiencing issues with the service. We are currently investigating.

IBM Verify (Europe Region) experiencing service impacting issues.

Sep <var data-var='date'>10</var>, <var data-var='time'>14:15</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>13:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>10</var>, <var data-var='time'>11:50</var> UTC Identified - The issue in the monitoring scripts has been identified and a fix is being implemented. Sep <var data-var='date'>10</var>, <var data-var='time'>10:45</var> UTC Investigating - We are currently observing failures with the "Authentication with IBMid for Admin Users" monitoring check. No authentication impact has been identified at this time. The IBM Verify team is actively investigating and working to restore normal monitor functionality.

IBM Verify - Authentication with IBMid for admin users monitors failing

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:21</var> UTC Resolved - IBM Verify (Japan) experienced a brief service disruption from 07:40 UTC for approximately 10 minutes. The disruption was caused by an unexpected interruption to an internal component. During this period, some authentication requests may have failed. Service has been restored, and all systems are operating normally.

IBM Verify (Japan Region) service impacting issue - now recovered.

Aug <var data-var='date'>25</var>, <var data-var='time'>20:02</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>08:08</var> UTC Monitoring - Service in Europe continues to be stable. We are continuing to monitor. Aug <var data-var='date'>20</var>, <var data-var='time'>22:22</var> UTC Update - We have experienced some further intermittent issues and continue to investigate the cause. Aug <var data-var='date'>20</var>, <var data-var='time'>18:26</var> UTC Update - Service continues to be stable. We are still investigating the cause of the issue. Aug <var data-var='date'>20</var>, <var data-var='time'>17:26</var> UTC Identified - We have identified the area that has been causing the issue. We are continuing to investigate. The service remains operational at this time. Aug <var data-var='date'>20</var>, <var data-var='time'>16:44</var> UTC Update - We are continuing to investigate. Services are generally available, but there may be intermittent failures. Aug <var data-var='date'>20</var>, <var data-var='time'>16:11</var> UTC Update - Issue is re-occurring. Users may experience some intermittent authentication failures. We are continuing to investigate the issue. Aug <var data-var='date'>20</var>, <var data-var='time'>15:39</var> UTC Investigating - IBM Verify (Europe Region) customers may be experiencing issues with the service. We are currently investigating. We have taken action to move to alternate processing environment.

Aug <var data-var='date'>25</var>, <var data-var='time'>18:45</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>12:48</var> UTC Monitoring - IBM Verify (US Region Cluster C) experienced a brief service disruption at 12 noon UTC for approx 5 minutes. Service is restored and IBM is monitoring

IBM Verify (US Region Cluster C ) had brief service impact

Aug <var data-var='date'>22</var>, <var data-var='time'>20:47</var> UTC Completed - Scheduled maintenance has been successfully completed. All affected components have been verified and are fully operational at this time. Aug <var data-var='date'>22</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>22</var>, <var data-var='time'>14:39</var> UTC Scheduled - We will be conducting a business as usual maintenance during 08/22/2026 - 08/23/2026. There is no customer impact expected. We will be informing as relevant updates unfold.

GDSC - Maintenance - 08/22/2026

Aug <var data-var='date'>20</var>, <var data-var='time'>19:54</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>18</var>, <var data-var='time'>22:32</var> UTC Update - We are continuing to investigate this issue. Aug <var data-var='date'>12</var>, <var data-var='time'>12:15</var> UTC Investigating - We have detected an slight degradation in the event ingestion. The team is actively monitoring and investigating. Aug <var data-var='date'> 6</var>, <var data-var='time'>01:03</var> UTC Update - We have detected an slight degradation in the event ingestion. The team is actively reviewing and have identified the cause of it. Jul <var data-var='date'>22</var>, <var data-var='time'>22:34</var> UTC Monitoring - The ingestion backlog has been cleared and processing has normalized. The service remains stable, and we will continue monitoring as a precaution. Jul <var data-var='date'>22</var>, <var data-var='time'>16:42</var> UTC Update - We have identified a delay in the Datamart data ingestion process today. The issue is actively under review by our team, and we are continuously monitoring the service. Further updates will be provided as more information becomes available. Jul <var data-var='date'>17</var>, <var data-var='time'>13:49</var> UTC Investigating - We are continuing to investigate an issue affecting the datamart ingestion service. Our engineering team is actively working to restore normal operations. During this time, some data may be delayed or incomplete. We will provide further updates as more information becomes available.

GDSC Datamart processor performance degradation

Aug <var data-var='date'>20</var>, <var data-var='time'>19:49</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>20:55</var> UTC Monitoring - A fix has been identified, it is currently under review, testing and monitoring. We will be updating once a complete solution has been achieved. Jul <var data-var='date'> 1</var>, <var data-var='time'>21:09</var> UTC Identified - We are currently investigating internal issues affecting the AI ChatBot. During this time, users may experience delays in responses.

AI ChatBot might experience delayed responses

Aug <var data-var='date'>14</var>, <var data-var='time'>21:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>21:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>12</var>, <var data-var='time'>01:40</var> UTC Scheduled - The SSL certificate for Guardium Data Security Center is approaching its expiration date. New RSA and ECDSA certificates have been issued for the *.guardium.security.ibm.com hostnames. There are no changes to the intermediate or root certificates as part of this renewal. No service interruption or downtime is expected during the certificate rotation.

Guardium Data Security Center - Certificate renewal for *guardium.security.ibm.com

Aug <var data-var='date'>13</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>16:12</var> UTC Scheduled - IBM Cloud Pak for Security SRE team will be performing performing a Middleware Upgrade and Certificate rotation within our European data centers starting 2026-08-13 at 14:00 UTC The maintenance is expected to last approximately 8 hours. IBM Cloud Pak for Security DevOps Team

IBM Cloud Pak for Security Scheduled Maintenance (EU)

Aug <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>11</var>, <var data-var='time'>16:13</var> UTC Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>11</var>, <var data-var='time'>16:08</var> UTC Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>11</var>, <var data-var='time'>16:08</var> UTC Scheduled - IBM Cloud Pak for Security SRE team will be performing a Middleware Upgrade and Certificate rotation within our North American data centers starting 2026-08-13 at 08:00 UTC. The maintenance is expected to last approximately 8 hours. IBM Cloud Pak for Security DevOps Team

IBM Cloud Pak for Security Scheduled Maintenance (US)

Aug <var data-var='date'>12</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:46</var> UTC Scheduled - Start Date: 2025-08-11 18:00 UTC End Date: 2025-08-12 00:00 UTC Expected Duration: 6 hours Event Type: Deployment of the Latest Updates to All Production Environments Impact: High. Expect up to 30 minutes of degraded service following the deployment. We will be conducting essential maintenance to deploy the latest updates across all production environments in EMEA. This maintenance is scheduled to last approximately 6 hours. We apologize for any inconvenience this may cause and appreciate your understanding as we continue to enhance our services. Best regards, IBM QRadar Suite SRE Team

IBM QRadar Suite Scheduled Maintenance for EMEA

Aug <var data-var='date'>11</var>, <var data-var='time'>22:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>21:12</var> UTC Scheduled - The SSL certificate for IBM Verify will expire shortly (tenants with *.verify.ibm.com hostnames). There are new RSA and ECDSA certificates for *.verify.ibm.com hostnames. There is no intermediate or root change this time. Details of the new certificate are available here: https://www.ibm.com/docs/en/security-verify?topic=overview-product-requirements. For many customer applications, no changes will be required. Where required, please ensure that trust stores are updated with the new certificate details in advance of 11th August. Users of the IBM Verify mobile app on Android may need to download the latest version of the app.

IBM Verify - Certificate renewal for *.verify.ibm.com

Aug <var data-var='date'>11</var>, <var data-var='time'>10:30</var> UTC Resolved - The incident is fully resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>09:41</var> UTC Monitoring - Issue has been identified. Service is restored. IBM is monitoring. Aug <var data-var='date'>11</var>, <var data-var='time'>09:29</var> UTC Investigating - IBM Security Verify (US Region Cluster C) customers may be experiencing issues with the service. We are currently investigating. This is affecting IBMid login from other clusters

IBM Security Verify (US Region) experiencing service impacting issues.

Aug <var data-var='date'>11</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 5</var>, <var data-var='time'>18:45</var> UTC Scheduled - Start Date: 2025-08-11 04:00 UTC End Date: 2025-08-11 10:00 UTC Expected Duration: 6 hours Event Type: Deployment of the Latest Updates to All Production Environments Impact: High. Expect up to 30 minutes of degraded service following the deployment. We will be conducting essential maintenance to deploy the latest updates across all production environments in AMER. This maintenance is scheduled to last approximately 6 hours. We apologize for any inconvenience this may cause and appreciate your understanding as we continue to enhance our services. Best regards, IBM QRadar Suite SRE Team

Aug <var data-var='date'> 6</var>, <var data-var='time'>22:12</var> UTC Resolved - This incident has been resolved. After careful review by our team, we can determine the issue is contained. Aug <var data-var='date'> 2</var>, <var data-var='time'>15:37</var> UTC Monitoring - This is being continously monitored. The cause has been identified and we're monitoring the Risk events behavior activity now. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> UTC Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'> 1</var>, <var data-var='time'>13:58</var> UTC Identified - The GDSC Risk Events are presenting an slight delay in process, our team are aware of this situation and are closely monitoring and analyzing it.

[GDSC] Risk Events experience delayed processing

Aug <var data-var='date'> 5</var>, <var data-var='time'>23:13</var> UTC Resolved - Service has remained stable following the corrective actions implemented by our engineering teams. No further issues related to this incident have been observed. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:56</var> UTC Monitoring - Services have been generally restored and SMS based MFA messages are now being received. Aug <var data-var='date'> 5</var>, <var data-var='time'>13:10</var> UTC Investigating - IBM Verify users in US that rely on SMS for OTP may be experiencing delays in SMS delivery. We are currently investigating.

Is IBM Security down?

IBM Security status is DOWN

Components with issues

Lastest published events

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

IBM Verify (US Region) experiencing service impacting issues.

IBM Security Services, Components and Regions

Recent IBM Security events

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

IBM Verify - SSL Certificate change for *.ice.ibmcloud.com hostnames

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

IBM Verify (Europe) Scheduled Maintenance - Egress IPs being updated.

IBM Verify (US Region) experiencing service impacting issues.

IBM QRadar Suite Scheduled Maintenance for AMER