THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>07:00</var> - <var data-var='time'>07:30</var> CEST Aug <var data-var='date'>21</var>, <var data-var='time'>10:34</var> CEST Scheduled - **WHAT & WHY** We will perform scheduled maintenance on our backend infrastructure to upgrade to a newer version, improving stability, performance, and maintainability. Maintenance window: Thursday, August 27, 2026, from 07:00 to 07:30 CET **IMPACTS ON COMPONENTS** During this maintenance window, we will need to temporarily stop several critical services across iAdvize platform. We expect a 15-min disruption. AI Shopping Assistants for Shoppers - Temporary interruption in conversation processing Conversation Panel for Human agents - Temporary interruption in conversation processing Administration Interface for Administrators and Managers - Temporary interruption in access to configuration settings and statistical reports Public API - Temporary interruption in API availability **MAINTENANCE PERIOD** - Paris, France (CET) : August 27, 07:00 - 07:30 - Asia (CST): August 27, 13:00 - 13:30 - US Eastern (EST) : August 27, 01:00 - 01:30 - US Pacific (PST): August 26, 22:00 - 22:30

Scheduled maintenance on August 27 : Backend Infrastructure Upgrade

Jun <var data-var='date'>17</var>, <var data-var='time'>14:08</var> CEST Resolved - We experienced disruptions on our platform impacting knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses. From 1:40pm to 2:02pm (CET) and from 3:40pm et 4pm (CET)

P1 - Platform disruption: Knowledge Library & AISA unavailable

Jun <var data-var='date'>17</var>, <var data-var='time'>07:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>16</var>, <var data-var='time'>17:11</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>16</var>, <var data-var='time'>17:10</var> CEST Scheduled - **WHAT & WHY** Following the incident that occurred on June 15 (https://status.iadvize.com/incidents/1p1qtc80zh2h), we will perform an emergency maintenance on our database engines to improve performance and stability. Maintenance window: Wednesday, June 17, 2026, from 07:00 to 07:30 CET **IMPACTS ON COMPONENTS** During this maintenance window, we will need to temporarily stop several critical services related to Knowledge base management. These knowledge bases are used to provide information to our AI Shopping Assistants solution. The following interruption is expected approximately 10-15 minutes: AI Shopping Assistants - Temporary interruption in conversation processing by AI Shopping Assistants Administration Interface - Temporary interruption in Knowledge management **Important**: No changes to platform features will be made during this maintenance. No action is required on your end. **MAINTENANCE PERIOD** - Paris, France (CET) : June 17, 07:00 - 07:30 - Asia/China (CST): June 17, 13:00 - 13:30 - US Eastern (EST) : June 17, 01:00 - 01:30 - US Pacific (PST): June 16, 22:00 - 22:30

Scheduled maintenance on June 17 : Database Engine Upgrade

Jun <var data-var='date'>15</var>, <var data-var='time'>16:09</var> CEST Resolved - This incident was resolved at 15:55. Jun <var data-var='date'>15</var>, <var data-var='time'>16:07</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>15</var>, <var data-var='time'>16:03</var> CEST Investigating - We are currently experiencing disruptions on our platform: knowledge libraries are not accessible in the admin, and AISA / Conversation Starters are returning empty messages / no responses.

Apr <var data-var='date'>14</var>, <var data-var='time'>18:04</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>17:21</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>17:08</var> CEST Identified - We are currently experiencing disruptions on our platform. Admin / livechat / conversation panel (desk) are down.

P0 - Disruption on our platform

Apr <var data-var='date'>13</var>, <var data-var='time'>17:26</var> CEST Resolved - This incident has been resolved. Apr <var data-var='date'>13</var>, <var data-var='time'>17:01</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>13</var>, <var data-var='time'>16:36</var> CEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>13</var>, <var data-var='time'>16:19</var> CEST Investigating - We are experiencing the following issues: - Some agents are not receiving any chats despite being in “available” status. - Others are encountering a blank page. - Access to the supervision interface is completely unavailable.

Apr <var data-var='date'> 9</var>, <var data-var='time'>11:58</var> CEST Resolved - We experienced minor slowdowns starting at 11:00. From 11:40, there was a spike in errors: Agents were unable to log in to the desk, no conversations were received, and there were slowdowns on the admin side in particular. The issue has now been resolved, but we continue to monitor the situation. Thank you for your understanding.

P0 - Platform disruptions

Mar <var data-var='date'> 6</var>, <var data-var='time'>12:02</var> CET Resolved - We experienced a disruption affecting Copilot conversation processing (Duration: 11:05 - 11:25 (UTC) | 20 minutes) due to internal misconfiguration. The issue has been fully resolved. We apologize for any inconvenience and thank you for your patience.

P1 - Copilot Conversation Processing Disruption

Feb <var data-var='date'>27</var>, <var data-var='time'>09:55</var> CET Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>09:38</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>09:34</var> CET Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>27</var>, <var data-var='time'>09:29</var> CET Investigating - We are currently experiencing an issue with the social channel. You will not be able to send or receive messages in social conversations. We are working on it.

P1 - Whatsapp conversation processing is blocked

Feb <var data-var='date'>12</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>12</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:53</var> CET Scheduled - **WHAT & WHY** We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability. Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the second session. Maintenance window: Thursday, February 12, 2026, from 06:00 to 07:00 CET **IMPACTS ON COMPONENTS** During this maintenance window, we will need to temporarily stop several critical services. The following interruptions are expected, each lasting approximately 30-45 minutes: Livechat & Copilot Shopper - Temporary interruption in conversation notification display on your website - Affects all channels: Chat, Call, Video, Social Networks Conversation Panel - Temporary interruption in conversation processing by human agents Administration Interface - Temporary interruption in access to configuration settings and statistical reports Public API - Temporary interruption in API availability Important: No changes to platform features or functionality will be made during this maintenance. **HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE** All iAdvize platform users are affected by this maintenance: - Administrators - Managers - Agents - Website visitors **MAINTENANCE PERIOD** - Paris, France (CET) : February 12, 06:00 - 07:00 - Asia/China (CST): February 12, 13:00 - 14:00 - US Eastern (EST) : February 12, 00:00 - 01:00 - US Pacific (PST): February 11, 21:00 - 22:00

Scheduled maintenance on February 12 : Database Engine Upgrade (Session 2 of 2)

Feb <var data-var='date'>11</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:49</var> CET Scheduled - **WHAT & WHY** We will perform scheduled maintenance on our database engines to upgrade to a newer version, improving stability, performance, and maintainability. Due to the complexity of this operation, we have planned two maintenance sessions. This notification covers the first session only. Maintenance window: Wednesday, February 11, 2026, from 06:00 to 07:00 CET The second session is scheduled for the following day. **IMPACTS ON COMPONENTS** During this maintenance window, we will need to temporarily stop several critical services. The following interruptions are expected, each lasting approximately 30-45 minutes: Livechat & Copilot Shopper - Temporary interruption in conversation notification display on your website - Affects all channels: Chat, Call, Video, Social Networks Conversation Panel - Temporary interruption in conversation processing by human agents Administration Interface - Temporary interruption in access to configuration settings and statistical reports Public API - Temporary interruption in API availability Important: No changes to platform features or functionality will be made during this maintenance. **HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE** All iAdvize platform users are affected by this maintenance: - Administrators - Managers - Agents - Website visitors **MAINTENANCE PERIOD** - Paris, France (CET) : February 11, 06:00 - 07:00 - Asia/China (CST): February 11, 13:00 - 14:00 - US Eastern (EST) : February 11, 00:00 - 01:00 - US Pacific (PST): February 10, 21:00 - 22:00

Scheduled maintenance on February 11 : Database Engine Upgrade (Session 1 of 2)

Jan <var data-var='date'>29</var>, <var data-var='time'>15:00</var> CET Resolved - The Shopping Assistant experienced random disruptions between 2:40 PM and 3:00 PM (CET). Conversations were initiated by visitors, but the Shopping Assistant was not always able to respond systematically. The issue has been identified and fixed. Thank you for your understanding.

P2 - Random errors with our Shopping Assistant

Jan <var data-var='date'>23</var>, <var data-var='time'>13:30</var> CET Resolved - Our shopping assistant experienced random disruptions between 1:17pm and 1:48pm. Conversations were initiated by visitors, but the Shopping Assistant did not respond consistently. The issue has been identified and fixed. Thank you for your understanding.

P2 - Random network connectivity issue between the Shopping Assistant and its knowledge base.

Dec <var data-var='date'>10</var>, <var data-var='time'>07:30</var> CET Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>10</var>, <var data-var='time'>06:30</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 4</var>, <var data-var='time'>16:43</var> CET Scheduled - **WHAT & WHY** We will perform a maintenance on our conversation message exchange service on Wednesday, December 10, 2025, between 06:30 and 07:30 (CET): This maintenance aims to upgrade the service version and infrastructure scaling to improve the maintainability, stability, and performance of this service. **IMPACTS ON COMPONENTS** - (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected. - (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing. - (Administration app) No impact expected - (Public API) No impact expected - No feature changes are planned as part of this maintenance. **HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE** All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance. **MAINTENANCE PERIOD** - Paris, France (CET) : December 10, 06:30 - 07:30 - Asia/China: December 10, 13:30 - 14:30 - US/Eastern: December 10, 00:30 - 01:30 - US/Pacific: December 9, 21:30 - 22:30

Scheduled maintenance on December 10 : Upgrade of the message exchange service

Dec <var data-var='date'> 1</var>, <var data-var='time'>17:15</var> CET Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:59</var> CET Monitoring - Issue is now mitigated. Copilot is back to normal. Dec <var data-var='date'> 1</var>, <var data-var='time'>16:01</var> CET Update - We are continuing to investigate the issue. Dec <var data-var='date'> 1</var>, <var data-var='time'>15:10</var> CET Investigating - We're currently experiencing some technical issues causing our Copilots to respond slowly. We are investigating.

P2 - Latency in Copilot's response time

Nov <var data-var='date'>19</var>, <var data-var='time'>07:00</var> CET Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>19</var>, <var data-var='time'>06:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>10:42</var> CET Scheduled - WHAT & WHY We will perform a maintenance on our event streaming platform on Wednesday, November 19, 2025, between 06:00 and 07:00 (CET): This maintenance aims to upgrade the service version to improve the maintainability, stability, and performance of the service in preparation for the upcoming high-traffic period (Black Friday, Christmas, etc.). IMPACTS ON COMPONENTS - (Livechat app and Copilot for Shoppers) Conversation notifications may not appear on your website for 15 to 30 minutes. All channels (Chat, Call, Video, Social, etc.) will be affected. - (Conversation panel) Agents may experience a 15 to 30-minute interruption in message processing. - (Administration app) No impact expected - (Public API) No impact expected - No feature changes are planned as part of this maintenance. HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE All iAdvize platform users (Admin/Manager/Agent/Visitor) may experience temporary disruptions during this maintenance. MAINTENANCE PERIOD - Paris, France (CET) : November 19, 06:00 - 07:00 - Asia/China: November 19, 13:00 - 14:00 - US/Eastern: November 19, 00:00 - 01:00 - US/Pacific: November 18, 21:00 - 22:00

Scheduled maintenance on November 19 : Upgrade of the event streaming service

Nov <var data-var='date'>17</var>, <var data-var='time'>12:21</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>17</var>, <var data-var='time'>10:23</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>17</var>, <var data-var='time'>10:13</var> CET Update - A fix is currently being published. Nov <var data-var='date'>17</var>, <var data-var='time'>10:00</var> CET Identified - The issue has been identified and a fix is being implemented.

P2 - It is no longer possible to record a date using the selector in certain reports.

Oct <var data-var='date'>27</var>, <var data-var='time'>03:30</var> CET Resolved - A deployment on Oct 27, 2025 3:21 PM intended to extend Admin session duration to 1 hour unintentionally reduced Desk agent session duration from 1 day to 1 hour. So, Desk agents were forced to re-authenticate hourly until the fix was deployed on Oct 28, 2025 1:57 PM. Sorry for the commotion.

P3 - Desk agent session issues

Oct <var data-var='date'> 6</var>, <var data-var='time'>17:52</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:53</var> CEST Monitoring - The latest correction has been successfully completed. Copilot is back and working as expected. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:27</var> CEST Identified - As we are not seeing any improvement, we are trying to implement another solution to mitigate the issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>10:14</var> CEST Monitoring - We have implemented a solution to mitigate the problem. We are monitoring Copilot. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:42</var> CEST Investigating - We are continuing to investigate this issue. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:38</var> CEST Identified - We are looking for alternatives to restore the platform to normal operation as quickly as possible. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:36</var> CEST Update - The issue is identified: Looks like we are facing connexion issues between iAdvize and our LLM provider. We are investigating further. Oct <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> CEST Investigating - The copilot feature is facing issues. Message processing is significantly slower. The ingestion and processing of knowledge bases feeding the copilots is also significantly slowed down. We suspect a network failure at our LLM provider.

P1 - Ongoing disruption on Copilot feature and Knowledges ingestion

Sep <var data-var='date'>24</var>, <var data-var='time'>10:37</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>23</var>, <var data-var='time'>13:35</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>23</var>, <var data-var='time'>13:34</var> CEST Update - We are continuing to monitor for any further issues on social channels. Sep <var data-var='date'>23</var>, <var data-var='time'>13:18</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>23</var>, <var data-var='time'>13:08</var> CEST Investigating - We are currently experiencing disruptions on our platform affecting its proper functioning. It is difficult to respond to visitors and to close conversations from Social channels.

P1 - Disturbances on conversation flow from social channels

Sep <var data-var='date'>18</var>, <var data-var='time'>13:43</var> CEST Resolved - This incident has been resolved. Sep <var data-var='date'>18</var>, <var data-var='time'>12:35</var> CEST Monitoring - A fix has been implemented. We are monitoring the solution. Sep <var data-var='date'>18</var>, <var data-var='time'>12:17</var> CEST Identified - The issue has been identified, and a fix is currently being deployed. Sep <var data-var='date'>18</var>, <var data-var='time'>12:13</var> CEST Investigating - We are currently facing an issue. The creation of conversations is impacted

P1 - Conversation creation instabilities

Sep <var data-var='date'> 8</var>, <var data-var='time'>12:49</var> CEST Resolved - On 07/09 (07:01–07:18 CET) and 08/09 (09:37–09:55 CET), the iAdvize platform experienced instability due to issues with our networking service. 07/09: The platform (Admin, Desk, Livechat) was unavailable. Services were restored after a restart. 08/09: Livechat and Desk were unstable. Admin remained operational. Services were restored after a system reboot. Everything is now fully operational. We are reinforcing our systems to avoid a recurrence. We sincerely apologize for the inconvenience caused. Sep <var data-var='date'> 8</var>, <var data-var='time'>10:07</var> CEST Monitoring - A fix has been implemented. We are monitoring the solution. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:59</var> CEST Identified - The issue has been identified, and a fix is currently being deployed. Sep <var data-var='date'> 8</var>, <var data-var='time'>09:50</var> CEST Investigating - We are currently facing an issue. The creation of conversations is impacted Handling conversations in the Desk might be impacted too

P1 - General instabilities

Aug <var data-var='date'>20</var>, <var data-var='time'>15:57</var> CEST Resolved - Between August 19th 16:48 and August 20th 10:45, we experienced a disruption that affected the availability of certain Bots (Copilot + Workflow). Due to a technical issue in the synchronization process, certain Bots were incorrectly shown as unavailable. This impacted only a subset of our clients, where some engagement notifications were not displayed, and conversation creation was reduced. The issue was resolved on August 20th at 10:45 by restarting the impacted services. We are adding automated monitoring and restart mechanisms to prevent this from happening again and to ensure faster recovery in case of future incidents. We sincerely apologize for the inconvenience caused, and thank you for your understanding.

P2 - Limited Bot Presence

Aug <var data-var='date'>20</var>, <var data-var='time'>08:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>07:08</var> CEST Verifying - Verification is currently underway for the maintenance items. Aug <var data-var='date'>20</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>17:09</var> CEST Update - We will be undergoing scheduled maintenance during this time. Aug <var data-var='date'>11</var>, <var data-var='time'>17:36</var> CEST Scheduled - WHAT & WHY We will perform a maintenance on our main core database service on Wednesday, August 20, 2025, between 06:30 to 08:00 (CET): This intervention aims to upgrade the database version to enhance the maintainability, stability, and performance of services that are central to the iAdvize platform. IMPACTS ON COMPONENTS - (Livechat app and Copilot for Shoppers) We anticipate a 15 to 30-minute interruption in the display of conversation notifications on your website. All channels will be affected (Chat/Call/Video/Social, ...) - (Conversation panel) We anticipate a 15 to 30-minute interruption in the processing of conversations by agents - (Administration app) No impact expected - (Public API) No impact expected - No modifications to platform features are expected HOW TO TELL IF YOU WILL BE AFFECTED BY THIS CHANGE All iAdvize platform users (Admin/Manager/Agent/Visitor) will be affected by this maintenance. MAINTENANCE PERIOD - Paris, France (CET) : August 20, 06:30 - 08:00 - Asia/China: August 20, 12:30 - 14:00 - US/Eastern: August 20, 00:30 - 02:00 - US/Pacific: August 19, 21:30 - 23:00

Scheduled maintenance on August 20 : Core database migration

Jul <var data-var='date'> 3</var>, <var data-var='time'>09:54</var> CEST Resolved - The issue is resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:35</var> CEST Monitoring - The latest patch is released. We are monitoring the solution. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:20</var> CEST Update - The issue is resolved. We are monitoring the whole solution. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:16</var> CEST Identified - The issue has been identified and a fix is deployed. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:14</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 3</var>, <var data-var='time'>09:12</var> CEST Investigating - We are currently facing an issue. Notification won't display on websites

Is iAdvize (HA) down?

iAdvize (HA) status is UP

Lastest published events

Scheduled maintenance on August 27 : Backend Infrastructure Upgrade

P1 - Platform disruption: Knowledge Library & AISA unavailable

Scheduled maintenance on June 17 : Database Engine Upgrade

iAdvize (HA) Services, Components and Regions

Recent iAdvize (HA) events

Scheduled maintenance on August 27 : Backend Infrastructure Upgrade

P1 - Platform disruption: Knowledge Library & AISA unavailable

Scheduled maintenance on June 17 : Database Engine Upgrade

P1 - Platform disruption: Knowledge Library & AISA unavailable

P0 - Disruption on our platform

P0 - Disruption on our platform