Jul <var data-var='date'> 5</var>, <var data-var='time'>07:16</var> EDT Resolved - This incident has been resolved. Jul <var data-var='date'> 5</var>, <var data-var='time'>00:12</var> EDT Monitoring - Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress. Jul <var data-var='date'> 4</var>, <var data-var='time'>23:32</var> EDT Update - The engineers have restarted the service. Services are back to operational since 11:30pm. We're monitoring the cloud service maintenance progress. Jul <var data-var='date'> 4</var>, <var data-var='time'>23:31</var> EDT Identified - The issue has been identified to be related to a cloud service maintenance. Jul <var data-var='date'> 4</var>, <var data-var='time'>23:21</var> EDT Investigating - We're observing intermittent interruptions to Hypercare services. We're investigating the issue.

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

Jun <var data-var='date'> 1</var>, <var data-var='time'>23:59</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>22:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:14</var> EDT Scheduled - During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: June 1, 2026 Start Time: 22:30 ET | 19:30 PDT End Time: 22:45 ET | 19:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)

Jun <var data-var='date'> 1</var>, <var data-var='time'>23:45</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>23:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:08</var> EDT Scheduled - During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: June 1, 2026 Start Time: 23:30 ET | 20:30 PDT End Time: 23:45 ET | 20:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

Jun <var data-var='date'> 1</var>, <var data-var='time'>12:51</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:20</var> EDT Monitoring - All services are operational. We're monitoring the services closely. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:03</var> EDT Identified - We're seeing slowdown to some Hypercare services. We're looking into the issue. Jun <var data-var='date'> 1</var>, <var data-var='time'>09:43</var> EDT Monitoring - We noticed an intermittent slowdown for Hypercare services in the Canada region at 9:11am. The issue has been identified and implemented a fix. All services are operational as at 9:28am and we're closely monitoring.

[Canada Region] Service slowdown to Hypercare services

May <var data-var='date'>29</var>, <var data-var='time'>12:41</var> EDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>12:17</var> EDT Update - The incident is resolved. May <var data-var='date'>29</var>, <var data-var='time'>11:49</var> EDT Monitoring - A fix has been implemented and file upload is operational. May <var data-var='date'>29</var>, <var data-var='time'>11:39</var> EDT Identified - We have identified the issue and working on a fix. May <var data-var='date'>29</var>, <var data-var='time'>11:27</var> EDT Investigating - We identified an issue with file attachment uploads on the Hypercare platform in the Canada region. We're currently investigating the issue.

[CA Region only] Multimedia Upload Failure

May <var data-var='date'>27</var>, <var data-var='time'>22:46</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>22:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>18:51</var> EDT Scheduled - What to expect: During the deployment, users may experience up to 60 seconds in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 27, 2026 (Wednesday) Start Time: 22:30 ET | 19:30 PDT End Time: 22:45 ET | 19:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

[CA Region] Scheduled Maintenance Notice - May 27, 2026 (10:30 – 10:45 PM ET)

May <var data-var='date'>26</var>, <var data-var='time'>22:45</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'>26</var>, <var data-var='time'>22:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>18:32</var> EDT Scheduled - Hypercare is performing maintenance tonight. What to expect: During the deployment, users may experience up to 60 seconds period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 26, 2026 (Tuesday) Start Time: 22:30 ET | 19:30 PDT End Time: 22:45 ET | 19:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com.

[US Region] Scheduled Maintenance Notice - May 26, 2026 (10:30 – 10:45 PM ET)

May <var data-var='date'>12</var>, <var data-var='time'>21:42</var> EDT Completed - Scheduled maintenance completed. No downtime observed. May <var data-var='date'>12</var>, <var data-var='time'>21:17</var> EDT In progress - The scheduled maintenance is in progress. May <var data-var='date'>11</var>, <var data-var='time'>23:59</var> EDT Scheduled - We have been notified of upcoming Oracle Cloud maintenance. What to expect: During the deployment, users may experience up to 3-minute period in which Hypercare real-time notifications will be out of service. Users actively using Hypercare may experience a delay receiving push notifications and/or chats loading. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 12, 2026 (Tuesday) Start Time: 21:15 ET | 18:15 PDT End Time: 21:45 ET | 18:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[Canadian Region] Scheduled Maintenance Notice - May 12, 2026 (21:15 - 21:45 ET)

May <var data-var='date'> 7</var>, <var data-var='time'>18:11</var> EDT Completed - Scheduled maintenance is still in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>22:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>14:37</var> EDT Scheduled - Our team will be deploying a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities happening in the U.S. region. What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 6, 2026 (Wednesday) Start Time: 22:30 ET | 19:30 PDT End Time: 23:00 ET | 20:00 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[US Region] Scheduled Maintenance Notice - May 6, 2026 (22:30 - 23:00 ET)

May <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 5</var>, <var data-var='time'>21:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>17:32</var> EDT Scheduled - Our team will be deploying a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities happening in the U.S. region. What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 5, 2026 (Tuesday) Start Time: 21:30 ET | 18:30 PDT End Time: 22:00 ET | 19:00 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[US Region] Scheduled Maintenance Notice - May 5, 2026 (21:30 - 22:00 ET)

May <var data-var='date'> 4</var>, <var data-var='time'>18:00</var> EDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 4</var>, <var data-var='time'>17:30</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 4</var>, <var data-var='time'>15:28</var> EDT Scheduled - UPDATE at 16:30 ET: maintenance period has been updated to 17:30 to 18:00 ET. Maintenance window has been reduced to 30 minutes as a mitigation strategy will be put in place. ---- We have been notified of upcoming Oracle Cloud maintenance related to Heatwave Databases. What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: May 4, 2026 (Monday) Start Time: 17:30 ET | 14:30 PDT End Time: 18:00 ET | 15:00 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[Canadian Region] Scheduled Maintenance Notice - May 4, 2026 (17:30 - 18:00 ET)

May <var data-var='date'> 2</var>, <var data-var='time'>23:27</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>23:06</var> EDT Monitoring - Services are restored and we are continuing to monitor. May <var data-var='date'> 2</var>, <var data-var='time'>23:03</var> EDT Identified - A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

[US] Service interruption to Hypercare services

May <var data-var='date'> 2</var>, <var data-var='time'>23:27</var> EDT Resolved - This incident has been resolved. May <var data-var='date'> 2</var>, <var data-var='time'>22:30</var> EDT Monitoring - All core services are now operational and we are continuing to monitor. May <var data-var='date'> 2</var>, <var data-var='time'>22:21</var> EDT Identified - Partial interruption to services are being experienced due to maintenance work on Hypercare's cloud services provider. Intermittent interruptions may be experienced in the next 5-10 minutes. May <var data-var='date'> 2</var>, <var data-var='time'>21:41</var> EDT Monitoring - Real time notifications are restored and we are continuing to monitor the issue. May <var data-var='date'> 2</var>, <var data-var='time'>21:36</var> EDT Identified - A service interruption has been identified impacting real time notifications to the Hypercare platform. This issue is caused by maintenance work from Hypercare's cloud services provider. An update is expected in the next 10 minutes.

[CA] Service interruption to Hypercare services

Apr <var data-var='date'>30</var>, <var data-var='time'>04:34</var> EDT Completed - Maintenance Status: Completed Completion Time: 4:20 AM ET The scheduled maintenance is now complete. While the window was extended to 4:30 AM ET to prioritize system stability during complex migrations, we are pleased to report that total downtime was kept under 60 seconds, strictly following our initial forecast. Impact Mitigation: By completing these activities tonight, Hypercare has fully neutralized any potential impact from our cloud provider’s (OCI) upcoming maintenance windows on: May 2nd (03:23 – 07:23 ET) May 6th (18:28 – 22:28 ET) The team remained online until 4:30 AM to conduct rigorous testing and monitoring. All systems are confirmed stable. Apr <var data-var='date'>30</var>, <var data-var='time'>04:15</var> EDT Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'>30</var>, <var data-var='time'>03:53</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>30</var>, <var data-var='time'>02:13</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>30</var>, <var data-var='time'>01:45</var> EDT In progress - Maintenance is beginning now. Apr <var data-var='date'>30</var>, <var data-var='time'>00:10</var> EDT Update - Status: Ongoing – Maintenance Window Extended New Window: 00:01 – 04:30 Due to infrastructure provisioning taking longer than anticipated, we are extending our scheduled maintenance window. Please note that the downtime has not yet begun, and there is currently no impact to system performance or availability. Once the migration starts, users may experience a brief service interruption of less than 60 seconds. Timeline Summary Original Window: 00:01 – 01:00 Revised Window: 00:01 – 04:30 Current Impact: None We apologize for the delay and will provide further updates as we progress. Apr <var data-var='date'>27</var>, <var data-var='time'>14:01</var> EDT Scheduled - Our team has been working around the clock this weekend to develop a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities related to Heatwave Databases and Virtual Machines happening in the U.S. region on May 2, 2026 3:23 AM ET. What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Start Time: Thursday, April 30, 2026 00:01 ET | Wednesday, April 29, 2026 21:01 PDT End Time: Thursday, April 30, 2026 4:30 ET | Thursday, April 30, 2026 1:30 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[USA Region] Scheduled Maintenance Notice - April 30th, 2026 (00:01 - 04:30 ET)

Apr <var data-var='date'>27</var>, <var data-var='time'>01:45</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>15:31</var> EDT Scheduled - Our team has been working around the clock this weekend to develop a solution that eliminates the impact of upcoming Oracle Cloud maintenance activities related to Heatwave Databases and Virtual Machines. What to expect: During the deployment, users may experience up to a 60 second period in which Hypercare will be out of service. Users actively using Hypercare may experience a blank or flickering screen, and may be logged out. If users run into such issues on the web platform, they should refresh the page. If users run into such issues on the iOS or Android, the user should close the application (not just background it) and reopen. Date: April 27, 2026 (Monday) Start Time: 00:01 ET | 21:01 PDT End Time: 1:45 ET | 10:45 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[Canadian Region] Scheduled Maintenance Notice - April 27, 2026 (00:01 - 01:45 ET)

Apr <var data-var='date'>23</var>, <var data-var='time'>12:43</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>23</var>, <var data-var='time'>08:03</var> EDT Update - Hypercare service is operational now. Apr <var data-var='date'>23</var>, <var data-var='time'>07:55</var> EDT Update - The maintenance is impacting components of Hypercare services, users might experience intermittent errors. Apr <var data-var='date'>23</var>, <var data-var='time'>07:48</var> EDT Update - We observed login errors in the United States region. We're investigating to see if other components are impacted. Apr <var data-var='date'>23</var>, <var data-var='time'>06:43</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>01:34</var> EDT Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the United States Region. What to expect: The maintenance window is scheduled to begin at 06:43 ET and may span up to 6 hours. While the maintenance activity could start at any point during this 6-hour window, our internal assessment indicates that actual service impact is expected to be limited to a 30-minute period. During this time, users might experience a brief interruption lasting less than 60 seconds. Date: April 23, 2026 (Thursday) Start Time: 06:43 ET | 03:43 PDT End Time: 12:21 ET | 09:21 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[US Region] Scheduled Maintenance Notice - April 23, 2026 (06:43 - 12:21 ET)

Apr <var data-var='date'>22</var>, <var data-var='time'>21:12</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>22</var>, <var data-var='time'>17:12</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>22</var>, <var data-var='time'>01:33</var> EDT Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the Canadian Region. What to expect: The maintenance window is scheduled to begin at 17:12 ET and may span up to 4 hours. While the maintenance activity could start at any point during this 4-hour window, our internal assessment indicates that actual service impact is expected to be limited to a 30-minute period. During this time, users might experience a brief interruption lasting less than 60 seconds. Date: April 22, 2026 (Wednesday) Start Time: 17:12 ET | 14:12 PDT End Time: 21:12 ET | 18:12 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[Canadian Region] Scheduled Maintenance Notice - April 22, 2026 (17:12 - 21:12 ET)

Apr <var data-var='date'>21</var>, <var data-var='time'>20:50</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>17:16</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>17:15</var> EDT Scheduled - We will be undergoing scheduled maintenance during this time. Apr <var data-var='date'>21</var>, <var data-var='time'>17:15</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>17:14</var> EDT Scheduled - Update: The maintenance window is scheduled to begin at 16:52 ET and may span up to 4 hours. All Hypercare services are still operational. While the maintenance activity could start at any point during this 4-hour window, our internal assessment indicates that actual service impact will be limited to a maximum 30-minute period. During this time, most users will experience only a brief interruption lasting less than 60 seconds. We are monitoring the provider's progress closely and will update this page as the situation evolves. Apr <var data-var='date'>21</var>, <var data-var='time'>16:50</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>12:34</var> EDT Scheduled - We have been notified by our cloud provider (Oracle Cloud) of a scheduled maintenance window on the database in the Canadian Region. What to expect: During this 30 minute window, most users will experience only a brief interruption lasting less than 60 seconds. There is a chance that users may experience multiple episodes of interruptions. Date: April 21, 2026 (Tuesday) Start Time: 16:52 ET | 13:52 PDT End Time: 17:22 ET | 14:22 PDT If you have any questions or require assistance, please reach out to your Customer Success Manager or contact our support team at support@hypercare.com. Thank you, Hypercare Team

[Canadian Region] Scheduled Maintenance Notice - April 21, 2026 (16:52 - 20:52 ET)

Apr <var data-var='date'>20</var>, <var data-var='time'>20:27</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>20</var>, <var data-var='time'>19:09</var> EDT Investigating - We are investigating the root cause of intermittent slowdowns / latency interrupting Hypercare services. Apr <var data-var='date'>20</var>, <var data-var='time'>19:04</var> EDT Monitoring - We are monitoring intermittent slowdown / latency in the Hypercare platform on both web and mobile platforms.

Intermittent latency / slowdown

Apr <var data-var='date'>17</var>, <var data-var='time'>13:45</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:21</var> EDT Update - Login services have resumed on the web platform. We are continuing to monitor services to ensure return to full operations. Apr <var data-var='date'>16</var>, <var data-var='time'>13:17</var> EDT Update - We are continuing to monitor login issues reported on the Web platform Apr <var data-var='date'>16</var>, <var data-var='time'>13:06</var> EDT Monitoring - Services have resumed. We are continuing to monitor services to ensure return to full operations. Mobile app users are encouraged to check their Hypercare app to ensure they have remained logged into the platform. Apr <var data-var='date'>16</var>, <var data-var='time'>12:36</var> EDT Investigating - We are currently investigating an unplanned interruption to all Hypercare services

Unplanned service interruption to all Hypercare services

Apr <var data-var='date'>16</var>, <var data-var='time'>14:33</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>15</var>, <var data-var='time'>19:01</var> EDT Monitoring - We have corrected a configuration error with our Domain Name System (DNS). If users of the Web Client platform are still experiencing a 'Reconnecting' banner, you will need to do a hard refresh of your browser (press Ctrl + Shift + R on your keyboard) to clear the cache. Note, depending on device and network configurations, DNS updates may take up to 24 hours to be implemented. Apr <var data-var='date'>15</var>, <var data-var='time'>18:42</var> EDT Identified - An issue has been identified with Hypercare's Web Client platform where incoming messages are not appearing in real-time until a refresh of the page. Outgoing messages are sending to recipients and sending messages is not impacted.

Web Client real-time web sockets not connecting

Apr <var data-var='date'>10</var>, <var data-var='time'>16:33</var> EDT Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>11:04</var> EDT Monitoring - A fix has been implemented and services are operational. We're continuing to monitor Hypercare services. Apr <var data-var='date'>10</var>, <var data-var='time'>10:41</var> EDT Investigating - There is currently an unplanned downtime to all Hypercare service in the US region. We are currently investigating the issue.

[US only] Interruptions to services

Mar <var data-var='date'>30</var>, <var data-var='time'>16:26</var> EDT Resolved - Directory Synchronization has been enabled. Following the deployment of a fix on March 26, we have completed the following recovery steps: - Full Synchronization: All Active Directory records were resynced between March 26-28 to ensure data accuracy. - Real-time Updates: Webhooks are now active and capturing directory changes (adds, moves, and changes) as they occur. - Final Phase: We are currently finalizing the enablement for a small subset of organizations with specific shared-account configurations. Organization administrators have been sent a detailed briefing regarding their specific sync status. If you have immediate questions, please contact support@hypercare.com. Mar <var data-var='date'> 3</var>, <var data-var='time'>01:34</var> EST Identified - We have temporarily disabled the Directory Synchronization feature (automatic user provisioning and deprovisioning) in both Canada and US regions, as it has been identified that configuration adjustments are needed to ensure the feature operates in full capacity within our new cloud environment. A fix is underway and a full sync will be ran against applicable organizations when the feature is re-enabled. For users that need to be on an on-call schedule prior to the fix being released, organization administrators are advised to create accounts manually for users via the Admin Portal (admin.hypercare.com). Alternatively, you may contact Hypercare Support (support@hypercare.com or 1(877) 379-3533) for advice on next steps. Users can continue to log into their organizations with Single Sign-On (SSO), if enabled. SSO is not impacted by this incident.

[Canada and US] Directory Synchronization Feature Temporarily Disabled

Mar <var data-var='date'>30</var>, <var data-var='time'>14:30</var> EDT Resolved - This incident has been resolved. Mar <var data-var='date'>29</var>, <var data-var='time'>21:11</var> EDT Update - Services are back to operational. We will share a post-mortem shortly. Mar <var data-var='date'>29</var>, <var data-var='time'>20:37</var> EDT Update - We are noticing an inconsistent delivery for real time messages. Push notifications are not impacted. We're restarting the services. Mar <var data-var='date'>29</var>, <var data-var='time'>20:24</var> EDT Update - All services are operational. We're monitoring the issue. Mar <var data-var='date'>29</var>, <var data-var='time'>18:36</var> EDT Update - We observed increased connections to our database which is causing issues. Users might experience intermittent errors or a longer loading time when using the application. We're monitoring the issue. Mar <var data-var='date'>29</var>, <var data-var='time'>18:25</var> EDT Update - The schedule tab on web client and admin portal is not loading. Our team is investigating. Mar <var data-var='date'>29</var>, <var data-var='time'>18:01</var> EDT Monitoring - All services are operational. We have identified the issue and we're closely monitoring. Mar <var data-var='date'>29</var>, <var data-var='time'>17:44</var> EDT Investigating - We are currently experiencing downtime to all Hypercare services. The team is investigating the issue.

[CA only] Interruption to all Hypercare services

Mar <var data-var='date'> 8</var>, <var data-var='time'>20:14</var> EDT Resolved - Our engineering team has restored the service. Post mortem will be posted once it is available. Mar <var data-var='date'> 8</var>, <var data-var='time'>20:07</var> EDT Investigating - We are currently investigating an alert that the push notification service is experiencing errors. Our engineering team is attempting to restore the service.

Is Hypercare down?

Hypercare status is UP

Lastest published events

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

Hypercare Services, Components and Regions

Recent Hypercare events

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

[Canada Region] Service slowdown to Hypercare services

[CA Region only] Multimedia Upload Failure

[CA Region] Scheduled Maintenance Notice - May 27, 2026 (10:30 – 10:45 PM ET)

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Is Hypercare down?

Hypercare status is UP

Lastest published events

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

Hypercare Services, Components and Regions

Recent Hypercare events

[US and Canada Regions] Intermittent Service Interruption to Hypercare Services

[US Region] Scheduled Maintenance Notice - June 1, 2026 (22:30 – 22:45 PM ET)

[CA Region] Scheduled Maintenance Notice - June 1, 2026 (11:30 – 11:45 PM ET)

[Canada Region] Service slowdown to Hypercare services

[CA Region only] Multimedia Upload Failure

[CA Region] Scheduled Maintenance Notice - May 27, 2026 (10:30 – 10:45 PM ET)

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