Mar <var data-var='date'>16</var>, <var data-var='time'>18:04</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'>16</var>, <var data-var='time'>14:59</var> CET Update - We are continuing to work on a fix for this issue.Mar <var data-var='date'>16</var>, <var data-var='time'>14:59</var> CET Identified - We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

Performance degradation in EU Cluster

Mar <var data-var='date'> 3</var>, <var data-var='time'>10:34</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 2</var>, <var data-var='time'>23:14</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> CET Update - We've identified successfully the root cause and we're now implementing the fix. Soon all documents will start to be processed as normal.Mar <var data-var='date'> 2</var>, <var data-var='time'>10:28</var> CET Identified - We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created.

Feb <var data-var='date'>28</var>, <var data-var='time'>12:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>23</var>, <var data-var='time'>11:51</var> CET Scheduled - Dear Customer, Exciting news from Hypatos! 🚀 Our engineering team is gearing up to upgrade our API Gateway service in the EU production environment. This upgrade is part of our continuous effort to enhance performance, reliability, and security, keeping everything running like a well-oiled machine. The maintenance window is scheduled for Saturday, February 28th, 2026, at 11:00 AM CET (5:00 AM EST). The expected duration is up to 1 hour. No user-facing impact is expected during this maintenance. Our systems are designed to handle this upgrade seamlessly, so you should be able to continue business as usual. However, we believe in keeping you informed every step of the way. We kindly ask you to share this information with your internal teams and stakeholders as a precaution. Our Customer Care team will be closely monitoring the operation and will remain fully available should you need any assistance. If you have any questions or require further information, please don't hesitate to reach out to us at: EU: service@hypatos.ai US: service@hypatos.com Thank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform. Warm regards, The Hypatos Customer Care Team

Scheduled Maintenance: API Gateway Upgrade

Nov <var data-var='date'> 8</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>23</var>, <var data-var='time'>10:54</var> CEST Scheduled - Dear Customer, Exciting news from Hypatos! 🚀 Our brilliant engineering wizards are rolling up their sleeves for a major upgrade to our core platform (Kubernetes) across all production environments. This upgrade is part of our ongoing quest to make everything faster, safer, and smoother—because let’s face it, no one likes clunky tech. You can look forward to improved security, stability, and the foundation for some shiny new features coming soon. The maintenance window is scheduled for Saturday, November 8th, 2025, between 10:00 AM and 2:00 PM CEST (1:00 AM – 5:00 AM PST). During this time, document inbound processing might be temporarily affected. The expected downtime is up to 4 hours. We kindly ask you to inform your internal teams and stakeholders accordingly. Our Customer Care team will be closely monitoring the operation to ensure a smooth transition and will remain fully available for any assistance you may need. If you have any questions or require further information, please don’t hesitate to reach out to us at: EU: service@hypatos.ai US: service@hypatos.com Thank you for your understanding and continued trust in Hypatos. We appreciate your partnership as we continue to enhance and evolve our platform. Warm regards, The Hypatos Customer Care Team

Upgrade of one main internal platform (Kubernetes) in ALL (EU+US) production environments

Sep <var data-var='date'>20</var>, <var data-var='time'>10:30</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>20</var>, <var data-var='time'>10:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>11</var>, <var data-var='time'>15:22</var> CEST Scheduled - Hi Everyone, We would like to inform you of a scheduled maintenance activity involving the replacement of our TLS certificates for the following domains: cloud.hypatos.ai api.cloud.hypatos.ai insights.hypatos.ai These enterprise-grade certificates are set to expire soon, and we will be replacing them proactively to ensure continued security and service reliability. Important Notes: Please reach out to your CSM or to the Support Team if you do not receive any certificate by mid of next week. We are committed to ensuring a smooth and seamless transition during this maintenance window, and we anticipate no disruption to your service. If you have any questions or concerns, please feel free to contact our support team. Thank you for your continued trust in Hypatos. Best regards, The Hypatos Team

[Maintenance Notice] Upcoming TLS Certificate Replacement for Hypatos Services in EU

Sep <var data-var='date'>13</var>, <var data-var='time'>11:30</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>13</var>, <var data-var='time'>11:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'> 8</var>, <var data-var='time'>15:46</var> CEST Scheduled - Hi, We’re increasing the capacity of our RDS system to enhance performance and scalability. During this maintenance window, there will be a temporary disruption to some services. Impact: Document processing and Enrichment API requests will be unavailable for approximately 30 minutes. Requests may fail or time out during this period. Schedule: Start: [13-09-2025 11:00 CEST] - [13-09-2025 01:00 PST] End: [13-09-2025 11:30 CEST] - [13-09-2025 01:30 PST] What’s Changing? This update will improve our RDS system to better handle increasing demand and ensure smoother, more reliable operations. Next Steps: No action is required on your end. Services will automatically resume after maintenance. We appreciate your understanding and patience as we continue improving our systems! For updates, please follow this status page or contact us. Thank you,

Scheduled Maintenance: RDS Performance Upgrades in US Environment

Jul <var data-var='date'>29</var>, <var data-var='time'>09:30</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>21</var>, <var data-var='time'>19:26</var> CEST Scheduled - Hi Everyone! We’ve made some key updates to Hypatos Studio, with a focus on improving the Document list view: General Look and Feel: - We've adjusted the visuals to Studio's new Style. - Colors and icons were updated - Upload area has now a dedicated space Documents List View Changes: - All Documents are listed on a single page—no need to switch between pages. - The search bar remains for quick filtering. - The order of the columns and tabs have been slightly changed: - Multiple section now uses the Shift key. - Bulk actions are now easily selected in the top bar. - The column filters now contain a "Reset Filter" option. - Project actions were moved to a single menu available on the right of the Project name. - Document Actions have now a dedicated menu available in each document. - Document Upload and Processing Status is now on a dedicated button. - Document Moving menu was greatly improved. Below you can find a link to a page to show these updates in action. We hope you enjoy exploring these updates! Stay tuned for more exciting features coming soon. https://studio-docs.hypatos.ai/release-notes/ui-update-documents-list-29-07-2025 Note: We do not expect any downtime. Change will happen on the 29th of July at 09:00 am CEST (00:00 am PST) If you have any questions or concerns, please feel free to contact our support team. Thank you for your continued trust in Hypatos. Best regards, The Hypatos Team

Hypatos Studio UI Update

Jul <var data-var='date'>24</var>, <var data-var='time'>21:15</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>24</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>21</var>, <var data-var='time'>12:02</var> CEST Scheduled - Hi, We'll be performing scheduled maintenance on our Enrichment Data API to clean up resources used in the previous maintenances. During this time, the API will be temporarily unavailable. Impact: The Enrichment Data API will be offline for approximately 15 minutes. All API requests may fail or time out during the maintenance window. Schedule: Start Time: [24th of July 21:00 CEST] End Time: [24th of July 21:15 CEST] What to Expect: Once maintenance is complete, the API will resume normal operation with no action required on your end. We apologize for any inconvenience and appreciate your patience. For real-time updates, check this status page. If you have questions, contact our support team. Thank you,

[EU] Enrichment Data API Downtime

Jul <var data-var='date'>24</var>, <var data-var='time'>09:15</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>24</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>21</var>, <var data-var='time'>12:04</var> CEST Scheduled - Hi, We'll be performing scheduled maintenance on our Enrichment Data API to clean up resources used in the previous maintenances. During this time, the API will be temporarily unavailable. Impact: The Enrichment Data API will be offline for approximately 15 minutes. All API requests may fail or time out during the maintenance window. Schedule: Start Time: [24th of July 09:00 CEST (00:00 PST)] End Time: [24th of July 09:15 CEST (00:15 PST)] What to Expect: Once maintenance is complete, the API will resume normal operation with no action required on your end. We apologize for any inconvenience and appreciate your patience. For real-time updates, check this status page. If you have questions, contact our support team. Thank you,

[US] Enrichment Data API Downtime

Jul <var data-var='date'>20</var>, <var data-var='time'>09:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>20</var>, <var data-var='time'>07:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>18</var>, <var data-var='time'>16:19</var> CEST Scheduled - Hi, We’re upgrading our internal Enrichment API systems to deliver faster response times and improved reliability. During this maintenance window, the Enrichment API will be temporarily unavailable. This is the second step on the previous maintenance. Impact: The Enrichment API will be offline for up to 2 hours, although we expect it to be unavailable for only 30 minutes. Requests may fail or time out during this period. Schedule: Start: [20-07-2025 07:00 CEST] End: [20-07-2025 09:00 CEST] What’s Changing? This update focuses on backend optimisations to boost speed and stability, ensuring a smoother experience for all users. Next Steps: No action is required on your end. The API will automatically resume service after maintenance. We appreciate your patience as we make these improvements! For updates, follow this status page or contact us. Thank you,

Scheduled Maintenance: Performance Upgrades in All Environments

Jul <var data-var='date'>17</var>, <var data-var='time'>09:30</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>17</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>15</var>, <var data-var='time'>14:34</var> CEST Scheduled - Hi, We'll be performing scheduled maintenance on our Enrichment Data API to deploy new internal features and improvements. During this time, the API will be temporarily unavailable. Impact: The Enrichment Data API will be offline for approximately 30 minutes. All API requests may fail or time out during the maintenance window. Schedule: Start Time: [17th of July 09:00 CEST (00:00 PST)] End Time: [17th of July 09:30 CEST (00:30 PST)] What to Expect: Once maintenance is complete, the API will resume normal operation with no action required on your end. We apologize for any inconvenience and appreciate your patience. For real-time updates, check this status page. If you have questions, contact our support team. Thank you,

Scheduled Maintenance: [US] Enrichment Data API Downtime

Jul <var data-var='date'>16</var>, <var data-var='time'>20:30</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>16</var>, <var data-var='time'>20:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'>15</var>, <var data-var='time'>12:31</var> CEST Scheduled - Hi, We'll be performing scheduled maintenance on our Enrichment Data API to deploy new internal features and improvements. During this time, the API will be temporarily unavailable. Impact: The Enrichment Data API will be offline for approximately 30 minutes. All API requests may fail or time out during the maintenance window. Schedule: Start Time: [16th of July 20:00 CEST] End Time: [16th of July 20:30 CEST] What to Expect: Once maintenance is complete, the API will resume normal operation with no action required on your end. We apologize for any inconvenience and appreciate your patience. For real-time updates, check this status page. If you have questions, contact our support team. Thank you,

Scheduled Maintenance: [EU] Enrichment Data API Downtime

Jul <var data-var='date'>16</var>, <var data-var='time'>14:54</var> CEST Resolved - This incident has been solved.Jul <var data-var='date'>16</var>, <var data-var='time'>12:45</var> CEST Monitoring - A fix was implemented and we're now monitoring the performance.Jul <var data-var='date'>16</var>, <var data-var='time'>11:47</var> CEST Update - We are still investigating the issue.Jul <var data-var='date'>16</var>, <var data-var='time'>10:35</var> CEST Investigating - We are currently experiencing poor performance on Hy Studio EU Cluster. Please note that this is only affecting the User Interface and not the document processing system in the backend. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 11h30 CET.

Performance Degradation on Hy Studio

Mar <var data-var='date'> 1</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>13</var>, <var data-var='time'>17:06</var> CET Scheduled - Dear Customer, We would like to inform you that Hypatos team will be performing some maintenance to enhance the performance and stability of our systems. The operation will take place on Saturday, March the 1st 2025 between 10am and 11am CEST (1am and 2am PST). We expect the potential downtime to be up to 1 hour. During this maintenance window, document inbound will be impacted. As a result, please inform your respective stakeholders. We appreciate your patience and understanding as we work to enhance our infrastructure. If you have any questions, do not hesitate to contact our Customer Care team (Global: service@hypatos.ai US: service@hypatos.com). Best, Your Hypatos Customer Care Team

Scheduled Maintenance EU Cluster

Feb <var data-var='date'> 8</var>, <var data-var='time'>11:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>15:39</var> CET Scheduled - Dear Customer, We would like to inform you that Hypatos team will be performing some maintenance to enhance the performance and stability of our systems. The following updates are planned: EKS Clusters Upgrade RDS Databases Upgrade will be upgraded. The operation will take place on Saturday, February the 8th 2025 between 10am and 11am CEST (1am and 2am PST). We expect the potential downtime to be up to 1 hour. During this maintenance window, document inbound will be impacted. As a result, please inform your respective stakeholders. We appreciate your patience and understanding as we work to enhance our infrastructure. If you have any questions, do not hesitate to contact our Customer Care team (Global: service@hypatos.ai US: service@hypatos.com). Best, Your Hypatos Customer Care Team

Scheduled Maintenance US Cluster: EKS and Database Upgrades

Feb <var data-var='date'> 7</var>, <var data-var='time'>22:46</var> CET Resolved - This incident is now resolved. We did not see any more issues during the monitoring phase.Feb <var data-var='date'> 7</var>, <var data-var='time'>17:30</var> CET Monitoring - A Fix was implemented and we're monitoring it's status.Feb <var data-var='date'> 7</var>, <var data-var='time'>15:50</var> CET Investigating - We are currently experiencing poor performance during document upload and processing on our EU Cluster. Our Customer Care and Engineering teams are actively working on it. Sorry for the inconvenience created. We will come back with an update at 16h00 CET.

Performance Degradation in EU Cluster

Nov <var data-var='date'> 4</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 4</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>28</var>, <var data-var='time'>17:05</var> CET Scheduled - Hi Everyone! We’ve made some key updates to Hypatos Studio, with a focus on improving the project list view: General Look and Feel: - Font, design, and icons have been updated, switching from our "Pinkish" color to "Dark Blue." - User and company names are now shown with initials in the top-right corner with a search bar and color-coded badges to quickly identify companies. - Project folder icons have been redesigned for a modern look, and the "Create Project" button is now more dominant and clear. Project List View Changes: - All projects are listed on a single page—no need to switch between pages. - The project search bar remains for quick filtering. - Some columns and tabs have been removed or renamed: - "Used Model" and "Languages" tabs are removed. - "Number of Documents" is now "Total Documents." - "To Review Documents" is now "To Complete." - "Latest Upload Date" remains the same. - Option Menu: Key options like "Open in a new tab," "Edit Project," "Delete Project," and "Copy email listener address" remain the same and a new option, "Copy Project ID," has been added. - The dropdown menu now includes a search bar to help you quickly find companies. Sidebar Changes: - "Settings" and "Help Center" remain unchanged. - The sidebar now includes quick links to Insights and Setup,. Below you can find a link to a video to show these updates in action. We hope you enjoy exploring these updates! Stay tuned for more exciting features coming soon. https://studio-docs.hypatos.ai/user-guide/project-lists-and-their-actions/navigating-projects Note: We do not expect any downtime. Change will happen on the 4th of November at 10:00 am CET (02:00 am PST) If you have any questions or concerns, please feel free to contact our support team. Thank you for your continued trust in Hypatos. Best regards, The Hypatos Team

Nov <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> CET Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> CET In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>28</var>, <var data-var='time'>17:08</var> CET Scheduled - Dear Customers, We wanted to inform you of an upcoming change to how you access our product documentation. Starting 01.11.2024, our Gitbook documentation will move to the following new URLs, depending on your region: - For EU users: https://docs.hypatos.ai - For US users: https://docs.hypatos.com If you visit the previous URL, you will be automatically redirected to the EU documentation. Also, the documentation will be placed behind a secure login. You will need to log in using your Hypatos Studio user credentials. Upon first accessing the page, you will be asked to approve the authorization request—please accept it to proceed. This change is part of our ongoing commitment to improving security and ensuring only authorized users can access our materials. If you have any questions or experience any issues logging in, please feel free to reach out to our support team. Thank you for your understanding and cooperation. Best regards, The Hypatos Team

Hypatos Documentation URL Update

Oct <var data-var='date'>21</var>, <var data-var='time'>22:00</var> CEST Completed - The scheduled maintenance has been completed.Oct <var data-var='date'>21</var>, <var data-var='time'>21:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Oct <var data-var='date'>14</var>, <var data-var='time'>17:00</var> CEST Scheduled - Hi Everyone, We would like to inform you of a scheduled maintenance activity involving the replacement of our TLS certificates for the following domains: cloud.hypatos.ai api.cloud.hypatos.ai insights.hypatos.ai These enterprise-grade certificates are set to expire soon, and we will be replacing them proactively to ensure continued security and service reliability. Important Notes: Please reach out to your CSM or to the Support Team if you do not receive any certificate by end of this week. We are committed to ensuring a smooth and seamless transition during this maintenance window, and we anticipate no disruption to your service. If you have any questions or concerns, please feel free to contact our support team. Thank you for your continued trust in Hypatos. Best regards, The Hypatos Team

[Maintenance Notice] Upcoming TLS Certificate Replacement for Hypatos Services

Jul <var data-var='date'>22</var>, <var data-var='time'>19:52</var> CEST Resolved - The incident is now solved after confirmation. Please let us know if you feel any disruption.Jul <var data-var='date'>22</var>, <var data-var='time'>16:47</var> CEST Monitoring - Right now the fix is fully implemented and we're monitoring the system. The documents are now flowing.Jul <var data-var='date'>22</var>, <var data-var='time'>16:34</var> CEST Identified - The issue was identified and we're now in the process of implementing a fix.Jul <var data-var='date'>22</var>, <var data-var='time'>15:57</var> CEST Update - We are continuing to investigate this issue.Jul <var data-var='date'>22</var>, <var data-var='time'>15:57</var> CEST Investigating - We are currently experiencing delays in our Extraction processing system. This may result in slower document processing times than usual. Our team is actively investigating the issue and working towards a resolution. We apologize for any inconvenience caused and will provide updates as soon as possible.

Service Disruption - Extraction Processing Delays

Jul <var data-var='date'>13</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'>13</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 5</var>, <var data-var='time'>11:10</var> CEST Update - We will be undergoing scheduled maintenance during this time.Jun <var data-var='date'>24</var>, <var data-var='time'>17:52</var> CEST Scheduled - Dear Customer, We would like to inform you that Hypatos team will perform an upgrade of one main internal platform (Kubernetes) in our EU production environment. Release Note: Upgrading the internal platform to keep up with the latest security features and bug fixes and benefit from new features being released. Also, it will enable us to upgrade other important components built on top of the platform. The operation will take place on Saturday, July the 13th 2024 between 9am and 1pm CEST. The potential downtime will be up to 20 min. During this maintenance window, document inbound might be impacted. As a result, please inform your respective stakeholders. If you have any questions, do not hesitate to contact our Customer Care team (service@hypatos.ai). Best, Your Hypatos Customer Care Team

Upgrade of one main internal platform (Kubernetes) in our EU production environment

Jul <var data-var='date'> 8</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 4</var>, <var data-var='time'>11:52</var> CEST Scheduled - Hi Everyone! We're excited to see many of you enjoying our latest user interface! We have some great new features planned for the coming months. To pave the way for these improvements, we need to fully transition to the new UI. As such, all users still on the old interface will be automatically migrated to the new one on Monday, July 8th. This update is related to our previous maintenance work, which you can read about in our status report. https://status.hypatos.ai/incidents/30y4lpglxh0d To help you navigate the changes, we've prepared a brief video guide on project navigation in the new interface. We encourage you to take a few minutes to watch it and familiarise yourself with the updates https://studio-docs.hypatos.ai/user-guide/project-lists-and-their-actions/navigating-projects If you have any questions or feedback about the new UI, please don't hesitate to reach out! Thank you for your cooperation as we work to enhance your experience! Best Regards

Hypatos UI Update

Jul <var data-var='date'> 6</var>, <var data-var='time'>13:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 5</var>, <var data-var='time'>11:08</var> CEST Update - We will be undergoing scheduled maintenance during this time.Jun <var data-var='date'>24</var>, <var data-var='time'>17:51</var> CEST Scheduled - Dear Customer, We would like to inform you that Hypatos team will perform an upgrade of one main internal platform (Kubernetes) in our US production environment. Release Note: Upgrading the internal platform to keep up with the latest security features and bug fixes and benefit from new features being released. Also, it will enable us to upgrade other important components built on top of the platform. The operation will take place on Saturday, July the 6th 2024 between 9am and 1pm CEST (00:00 PST). The potential downtime will be up to 20 min. During this maintenance window, document inbound might be impacted. As a result, please inform your respective stakeholders. If you have any questions, do not hesitate to contact our Customer Care team (service@hypatos.ai). Best, Your Hypatos Customer Care Team

Upgrade of one main internal platform (Kubernetes) in our US production environment

May <var data-var='date'> 7</var>, <var data-var='time'>10:40</var> CEST Completed - The scheduled maintenance has been completed.May <var data-var='date'> 7</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'> 3</var>, <var data-var='time'>13:22</var> CEST Scheduled - Hi everyone, We're excited to announce some updates to the Hypatos Studio user interface (UI) designed to make your workflow smoother and more efficient! Please note that there will be no disruption to Cloud systems, only a user interface alteration will occur. Benefits for You Increased Efficiency: The new sidebar allows you to quickly access projects and account settings, saving you time and minimizing disruptions to your workflow. Enhanced Organization: A more streamlined layout keeps everything you need within easy reach, promoting a more intuitive and productive workspace. What’s new? We've introduced a brand new collapsible sidebar located on the left-hand side of your screen. This sidebar provides several key improvements: Effortless Project Access: See your most recently used projects at a glance and jump right back into your work with a single click. You can also explore a complete list of all your projects by clicking on "Projects" within the sidebar. Improved Organization: Company details remain easily accessible at the top right corner, while account settings,managed accounts, and API keys are now neatly organized under a dedicated "Settings" section within the sidebar. The Help Center is also still just a click away! Want to see in in action? We've put together a short video showcasing the new UI in detail. You can check it out here: https://studio-docs.hypatos.ai/user-guide/project-lists-and-their-actions/navigating-projects If you have any questions or feedback about the new UI, please don't hesitate to reach out! Best Regards

Apr <var data-var='date'>11</var>, <var data-var='time'>19:48</var> CEST Resolved - The issue is now solved and systems are back to normal. Please contact our Customer Care team if you need further assistance.Apr <var data-var='date'>11</var>, <var data-var='time'>17:15</var> CEST Identified - The issues was identified and the team is now implementing the solution.Apr <var data-var='date'>11</var>, <var data-var='time'>13:07</var> CEST Investigating - We have identified an elevated level of API errors and are currently looking into the issue. This means that users may be unable to access or utilise our API functionalities. Our engineering team is working on resolving the issue and we will keep you informed of any progress. We will send an additional update as soon as possible.

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Lastest published events

Performance degradation in EU Cluster

Performance degradation in EU Cluster

Scheduled Maintenance: API Gateway Upgrade

Hypatos Services, Components and Regions

Recent Hypatos events

Performance degradation in EU Cluster

Performance degradation in EU Cluster

Scheduled Maintenance: API Gateway Upgrade

Upgrade of one main internal platform (Kubernetes) in ALL (EU+US) production environments

[Maintenance Notice] Upcoming TLS Certificate Replacement for Hypatos Services in EU

Scheduled Maintenance: RDS Performance Upgrades in US Environment

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Is Hypatos down?

Hypatos status is UP

Lastest published events

Performance degradation in EU Cluster

Performance degradation in EU Cluster

Scheduled Maintenance: API Gateway Upgrade

Hypatos Services, Components and Regions

Recent Hypatos events

Performance degradation in EU Cluster

Performance degradation in EU Cluster

Scheduled Maintenance: API Gateway Upgrade

Upgrade of one main internal platform (Kubernetes) in ALL (EU+US) production environments

[Maintenance Notice] Upcoming TLS Certificate Replacement for Hypatos Services in EU

Scheduled Maintenance: RDS Performance Upgrades in US Environment

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!