Jul <var data-var='date'> 8</var>, <var data-var='time'>23:32</var> EDT Completed - We've completed this maintenance. Jul <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> EDT Scheduled - We will be undergoing scheduled maintenance of our services' underlying infrastructure

Infrastructure Maintenance

Jun <var data-var='date'>25</var>, <var data-var='time'>00:02</var> EDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>00:02</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>00:02</var> EDT Update - This maintenance has been completed successfully. Jun <var data-var='date'>25</var>, <var data-var='time'>00:01</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>23:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>17:07</var> EDT Scheduled - We will be performing scheduled maintenance on Hydrow Leaderboards. We do not expect this maintenance to impact service.

Leaderboard

Jun <var data-var='date'>12</var>, <var data-var='time'>17:32</var> EDT Resolved - Our partner has resolved the outage impacting workout playback. We now consider this incident resolved. We apologize for any inconvenience and thank you for your understanding. If you continue to experience any issues, please contact Hydrow Member Services for assistance. Jun <var data-var='date'>12</var>, <var data-var='time'>17:18</var> EDT Monitoring - Things appear to have stabilized and our partner has moved to Monitoring the issue. We are doing the same. Jun <var data-var='date'>12</var>, <var data-var='time'>17:04</var> EDT Identified - The outage with our partner continues to impact workout playback. We are in close communication with our partner and monitoring progress to restore full service as quickly as possible. Jun <var data-var='date'>12</var>, <var data-var='time'>15:49</var> EDT Investigating - Some of our partners re currently experiencing an outage that is affecting Hydrow's service. It may disrupt the ability for our members to play workouts. Our team is actively monitoring the situation and working on a resolution. We appreciate your patience and will provide updates as soon as possible.

Service Disruption: Possible Workout Playback Impacts

Jun <var data-var='date'> 3</var>, <var data-var='time'>10:59</var> EDT Resolved - We have monitored for new instances of this error and have not identified any further issues. Hydrow members have also not reported new instances of failed updates. We now consider this incident resolved. If you continue to experience any issues, please contact Hydrow Member Services for assistance. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:00</var> EDT Update - We’ve resolved the issue that was causing “Update did not succeed” errors during the setup or reactivation of some Hydrow rowers. The fix has been deployed, and we are monitoring to ensure continued stability. If you continue to experience any issues, please contact Hydrow Member Services Jun <var data-var='date'> 3</var>, <var data-var='time'>09:44</var> EDT Monitoring - A fix has been deployed for this issue and we are monitoring the result. Impacted Rowing machines may need a restart for the change to take effect. Jun <var data-var='date'> 2</var>, <var data-var='time'>18:40</var> EDT Identified - We’ve identified a software issue causing "Update did not succeed" errors for some Hydrow rowers during setup. This affects: - Newly purchased Hydrow rowers being activated for the first time. - A small number of Hydrow rowers being reactivated after a period of inactivity. Our team is actively working to resolve this. We will post additional updates as we have more information.

Setup Errors for Some Hydrow Rowers Identified

Aug <var data-var='date'>23</var>, <var data-var='time'>11:56</var> EDT Resolved - Website and cart operation have returned to normal and appear stable. Marking as resolved. If you have a problem adding to cart on hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com. The root cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>11:52</var> EDT Monitoring - Errors from this incident appear to have stopped. Monitoring a few minutes to be sure things are resolved. Aug <var data-var='date'>23</var>, <var data-var='time'>11:39</var> EDT Investigating - We are aware that some customers are unable to add products to their cart on hydrow.com. There are no reports of problems with the Hydrow application, workouts, workout stats, or mobile apps. We are investigating.

Headline: Unable to add products to cart on

Aug <var data-var='date'> 7</var>, <var data-var='time'>16:01</var> EDT Resolved - The issue has been resolved, and hydrow.com is loading normally. If you have a problem reaching hydrow.com, please reload your browser window. If the problem persists, contact http://support.hydrow.com. The cause of the problem was with one of our infrastructure partners. Once their error was resolved, our issue was also resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>15:29</var> EDT Investigating - Several people are unable to get to hydrow.com, and are seeing an error message when they try to. There are no reports of problems with the Hydrow application - workouts, stats, and mobile apps etc. We are investigating.

hydrow.com website not accessbile

Apr <var data-var='date'>16</var>, <var data-var='time'>14:16</var> EDT Resolved - Confirmed that all operations have returned to normal and all Hydrow members should now be able to work out again via Rower or Mobile app. We will be closing out this incident as resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>14:06</var> EDT Monitoring - We are beginning to see normal workout behavior resume for most users. We will be monitoring to ensure the solution is lasting. Apr <var data-var='date'>16</var>, <var data-var='time'>14:02</var> EDT Identified - We've root caused the issue and will be deploying a fix presently that should improve the issue. Apr <var data-var='date'>16</var>, <var data-var='time'>13:52</var> EDT Update - Work to resolve this continues on with our entire team engaged. We will provide an update within the next hour or as soon as more information becomes available to share. Apr <var data-var='date'>16</var>, <var data-var='time'>13:22</var> EDT Update - We are continuing to investigate the issue and working to restore service as quickly as possible. We will update again in the next 30 minutes. Apr <var data-var='date'>16</var>, <var data-var='time'>12:50</var> EDT Investigating - We have detected a problem preventing workouts on both our rowers and mobile app. We are investigating and will provide more detail in the next 30 minutes.

Hydrow Service Outage

Mar <var data-var='date'>28</var>, <var data-var='time'>11:37</var> EDT Resolved - Inbound phone lines are open and working again. Resolving this incident. Mar <var data-var='date'>28</var>, <var data-var='time'>10:50</var> EDT Investigating - We are currently investigating a problem with the phone lines to reach Hydrow Member Services Directly If you need to submit a ticket with us while we resolve this issue you can visit https://support.hydrow.com/s/contactsupport We will update with more information shortly.

Phone support temporarily unavailable

Feb <var data-var='date'>17</var>, <var data-var='time'>19:15</var> EST Resolved - We have implemented a fix. All Hydrow services have been restored and this incident is now resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>14:24</var> EST Identified - We have discovered a root cause for this issue and are implementing a fix. We will provide an additional update when the fix is complete. Feb <var data-var='date'>17</var>, <var data-var='time'>13:53</var> EST Investigating - We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow is not available / Internal server error." This appears to be isolated to new member accounts or guest users on commercial rowers.

Partial Outage - Hydrow is not available error

Feb <var data-var='date'> 9</var>, <var data-var='time'>00:13</var> EST Completed - Database maintenance is complete. Feb <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> EST Update - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 7</var>, <var data-var='time'>12:37</var> EST Scheduled - We will be performing scheduled database maintenance from 11pm-12:30AM Eastern Time on Feb 8th. During this time, members will not be able to start workouts, sign in, register, or otherwise interact with their Hydrow. Workouts that are in progress will continue, but the leaderboard will not update. Workout statistics will not be lost.

Planned Database Maintenance

Jan <var data-var='date'>29</var>, <var data-var='time'>12:20</var> EST Resolved - All services are returned to normal operation and no new reports of the On-Hydrow error have been received for the last 20 minutes. We are declaring this issue resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>12:03</var> EST Monitoring - We discovered a root cause for this issue and implemented a fix. We see activity already returning to normal but will continue to monitor. Jan <var data-var='date'>29</var>, <var data-var='time'>11:47</var> EST Investigating - We are investigating reports of members being unable to row or otherwise use their Hydrow with the message "Hydrow Has Stopped" We will update with more info within 30 minutes

Outage - Members unable to row.

Jan <var data-var='date'>16</var>, <var data-var='time'>01:22</var> EST Resolved - All issues appeared resolved. Jan <var data-var='date'>16</var>, <var data-var='time'>01:15</var> EST Monitoring - Hydrow service has been restored. Jan <var data-var='date'>16</var>, <var data-var='time'>00:27</var> EST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>16</var>, <var data-var='time'>00:16</var> EST Investigating - We're currently investigating an issue that may prevent users from using Hydrow.

Issue using Hydrow

Dec <var data-var='date'>20</var>, <var data-var='time'>16:37</var> EST Resolved - We continue to see normal membership creations and no unexpected card declines through our payment processor since ~3pm Eastern Time. We will be marking this incident as resolved. Dec <var data-var='date'>20</var>, <var data-var='time'>16:07</var> EST Monitoring - We have begun to see successful memberships being created in our system again. Including some using cards that were previously being declined. We are continuing to monitor and work with our payment processor to make sure that Hydrow memberships can be created smoothly. Dec <var data-var='date'>20</var>, <var data-var='time'>15:30</var> EST Identified - This issue appears to be related to specific types of charges being declined through our 3rd party payment processor. We are currently working with them to determine root cause and resolve. Dec <var data-var='date'>20</var>, <var data-var='time'>15:02</var> EST Investigating - We are aware of an issue that is currently preventing new memberships from being created on Hydrow. Existing memberships and workouts appear unaffected. We are investigating and will provide updates as we learn more.

Difficulty creating new memberships

Nov <var data-var='date'>13</var>, <var data-var='time'>16:39</var> EST Resolved - The issue has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>16:26</var> EST Monitoring - Our merchant partner has resolved the underlying issue, and we have corrected the problem it caused in our systems. Customers should be able to purchase normally. Any customers who are having difficulties with their shopping cart should use another browser, or contact Hydrow Support. We apologize for any inconvenience this caused. Nov <var data-var='date'>13</var>, <var data-var='time'>16:00</var> EST Investigating - We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating. The Hydrow product is not affected.

issue with checkout - purchasing is blocked

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:34</var> EST Resolved - This issue has been fully resolved and we're closing the incident. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:46</var> EST Monitoring - All systems are back to normal. We identified the issue. Our merchant partner had a technical issue, which they report is resolved. We are continuing to monitor. Nov <var data-var='date'> 7</var>, <var data-var='time'>11:10</var> EST Investigating - We have identified that many people can't checkout purchases on the hydrow.com website. We are investigating. The Hydrow product is not affected.

Cart issue during checkout

Jul <var data-var='date'>28</var>, <var data-var='time'>18:24</var> EDT Resolved - The problem has been resolved. Hydrow.com is operating normally. We continue to monitor for any additional issues. Jul <var data-var='date'>28</var>, <var data-var='time'>17:44</var> EDT Investigating - We are investigating reports that some users are receiving a 503 error when attempting to navigate to hydrow.com. The Hydrow service is not impacted by this issue; workouts, meter tracking, etc. are not affected.

Hydrow.com Website Issue

Jul <var data-var='date'>21</var>, <var data-var='time'>12:27</var> EDT Resolved - We have seen no new incidents of this error in the last 20 minutes. We are considering this issue resolved and closing the incident. Jul <var data-var='date'>21</var>, <var data-var='time'>12:07</var> EDT Monitoring - We believe this issue should now be fixed and the symptoms resolved. We are continuing to monitor. We will update again within 30 minutes. Jul <var data-var='date'>21</var>, <var data-var='time'>11:48</var> EDT Identified - We have now identified the root cause for these error messages and are actively working to resolve. We expect to share another update within the next half hour. Jul <var data-var='date'>21</var>, <var data-var='time'>11:33</var> EDT Investigating - We are currently investigating a number of reports of degraded service for some Hydrow Members. Symptoms may include difficulty signing in to a profile or signing up for membership. We will update here when more information is available.

Hydrow Service Impacted

Jun <var data-var='date'>29</var>, <var data-var='time'>12:01</var> EDT Resolved - The problem has been resolved. Hydrow.com is operating normally. We continue to monitor for any additional issues. Jun <var data-var='date'>29</var>, <var data-var='time'>11:44</var> EDT Identified - We are continuing to investigate the problem with hydrow.com, and have identified the immediate cause of the problem. The hydrow.com website pages are working properly, except the shopping cart and purchase process are still not loading. The Hydrow service is not impacted by this issue; workouts, meter tracking, etc. are not affected. We will provide our next update within 30 minutes. Jun <var data-var='date'>29</var>, <var data-var='time'>10:57</var> EDT Investigating - The hydrow.com website is freezing and unresponsive for some US users.

Jun <var data-var='date'>16</var>, <var data-var='time'>05:15</var> EDT Resolved - The checkout incident has been resolved by our service provider. Jun <var data-var='date'>16</var>, <var data-var='time'>05:14</var> EDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>16</var>, <var data-var='time'>04:59</var> EDT Identified - Our checkout service is experiencing an issue which may result in a degraded checkout experience. Some Hydrow.com visitors may experience issues or delays with checkout, or when moving from cart to checkout. We have observed this specifically with mobile devices. Our service provider has identified the problem and is investigating.

Degraded Hydrow.com Checkout

Jun <var data-var='date'>13</var>, <var data-var='time'>18:12</var> EDT Resolved - Our 6pm Eastern live row is underway with no known issues and we do not anticipate further disruption. We will continuing to monitor for any further problems. Jun <var data-var='date'>13</var>, <var data-var='time'>17:28</var> EDT Monitoring - AWS reports that the issue is on its way to resolution. We believe the live row for 6PM Eastern will be successful. We continue to monitor closely. Jun <var data-var='date'>13</var>, <var data-var='time'>16:41</var> EDT Update - The 4PM Eastern Live Row was not able to start or end the timer, or record any meters. We apologize for the difficulty. We are not aware of any other impacts to our customers; only live rows appear to be affected. We believe the issue is caused by an outage acknowledged by one of our vendors, AWS. We are monitoring that issue, and waiting for them to resolve it. Jun <var data-var='date'>13</var>, <var data-var='time'>16:10</var> EDT Investigating - We have reports and logging that show a problem with live rows happening this afternoon. We are investigating.

live rows not running properly

Mar <var data-var='date'>13</var>, <var data-var='time'>11:51</var> EDT Resolved - All website activity has remained stable. Updating to resolved. Mar <var data-var='date'>13</var>, <var data-var='time'>11:45</var> EDT Monitoring - Shopping cart performance and Checkout appear to be back to normal. Monitoring status. Mar <var data-var='date'>13</var>, <var data-var='time'>11:38</var> EDT Investigating - Customers have reported experiencing long loading times on our shopping website and we are investigating. Workouts and the hydrow app are NOT impacted.

Time-outs on Shop.hydrow.com

Jan <var data-var='date'>27</var>, <var data-var='time'>00:43</var> EST Completed - Database maintenance is complete. Jan <var data-var='date'>27</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>24</var>, <var data-var='time'>14:27</var> EST Scheduled - We will be performing scheduled database maintenance. During this time, members will not be able to start workouts, sign in, register, or otherwise interact with their Hydrow. Workouts that are in progress will continue, but the leaderboard will not update. Workout statistics will not be lost.

Dec <var data-var='date'>17</var>, <var data-var='time'>22:09</var> EST Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>22:07</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>17</var>, <var data-var='time'>22:06</var> EST Investigating - Our support website is currently unavailable. We appreciate your patience as we investigate the issue.

support.hydrow.com is unavailable

Oct <var data-var='date'>28</var>, <var data-var='time'>04:56</var> EDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>28</var>, <var data-var='time'>04:55</var> EDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Oct <var data-var='date'>27</var>, <var data-var='time'>22:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>26</var>, <var data-var='time'>16:09</var> EDT Scheduled - We will be updating the hydrow.com website. During this update, the website will be periodically unavailable, and the ability to shop will be periodically interrupted. There will be no impact to the Hydrow service; the Hydrow rowers and Hydrow iOS/Android apps will not be affected. There will be no impact to Hydrow Support.

hydrow.com website maintenance period

Oct <var data-var='date'> 2</var>, <var data-var='time'>08:07</var> EDT Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>08:02</var> EDT Monitoring - The problem has been identified and corrected. Oct <var data-var='date'> 2</var>, <var data-var='time'>07:56</var> EDT Investigating - Customers are unable to reach our Hydrow store. We are investigating.

Is Hydrow down?

Hydrow status is UP

Lastest published events

Infrastructure Maintenance

Leaderboard

Service Disruption: Possible Workout Playback Impacts

Hydrow Services, Components and Regions

Recent Hydrow events

Infrastructure Maintenance

Leaderboard

Service Disruption: Possible Workout Playback Impacts

Setup Errors for Some Hydrow Rowers Identified

Headline: Unable to add products to cart on

hydrow.com website not accessbile