May <var data-var='date'>12</var>, <var data-var='time'>10:55</var> EDT Resolved - Between 02:47 PM (UTC +01:00) and 03:15 PM (UTC +01:00), some customers in all affected regions experienced issues with all impaired tools. This was caused by a database impairment. As of 03:15 PM (UTC +01:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. May <var data-var='date'>12</var>, <var data-var='time'>09:57</var> EDT Investigating - We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

HubSpot may be unavailable for some users

May <var data-var='date'> 7</var>, <var data-var='time'>23:14</var> EDT Resolved - Between 05:23 PM  (UTC -07:00) and 07:56 PM  (UTC -07:00), HubSpot experienced degradation in portals in the U.S. . This was related to an AWS outage. HubSpot is now working properly and the incident has been resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update May <var data-var='date'> 7</var>, <var data-var='time'>22:07</var> EDT Update - We are experiencing degradation in portals in the U.S. which is related to AWS outage. We are working with AWS on the full resolution. We will be back with an update within 30 minutes The information on this page reflects our understanding of the incident and impact at the time of the update. May <var data-var='date'> 7</var>, <var data-var='time'>21:36</var> EDT Identified - We are experiencing degradation in portals in the U.S. which we believe is related to AWS outage. We are working with AWS to resolve the issue. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

May <var data-var='date'> 2</var>, <var data-var='time'>15:31</var> EDT Resolved - HubSpot has continued to monitor the fix and believe we have addressed the underlying issue. Some messages deployed before May 1, 5 pm EDT may still experience delayed deliveries or failures over the next ~48 hours as retries and queues fully clear. May <var data-var='date'> 1</var>, <var data-var='time'>12:34</var> EDT Update - In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages with elongated headers and as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited. May <var data-var='date'> 1</var>, <var data-var='time'>11:52</var> EDT Monitoring - In April, some customers may have experienced intermittent DMARC failures on messages to Microsoft-hosted inboxes. Impact was most visible for senders with a DMARC policy of p=reject or p=quarantine. The root cause was related to how certain email headers were being handled. We have implemented a fix and will continue to monitor closely. While there may still be some residual impact to messages as outstanding retries and queue delays clear over the next ~72 hours, we expect impact to remain limited.

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

Apr <var data-var='date'>30</var>, <var data-var='time'>11:10</var> EDT Resolved - Between April 23 and April 29, some customers in experienced issues with publishing Instagram posts. This was caused by an integration issue. As of April 29 6:17 PM, our social publishing tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>29</var>, <var data-var='time'>22:15</var> EDT Monitoring - We have mitigated an issue with publishing of some Instagram posts since April 23. We're monitoring performance closely to make sure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>29</var>, <var data-var='time'>16:02</var> EDT Identified - We estimate that we will restore service in the next several days. We are mitigating impact from an issue with a third-party integration, and monitoring the situation closely. If you have trouble posting, please retry or post directly on Instagram. We will be back with an update within 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update.

HubSpot is experiencing issues publishing Instagram posts

Apr <var data-var='date'>30</var>, <var data-var='time'>10:44</var> EDT Resolved - Between 9:45 AM EDT (UTC -04:00) on Apr 30, 2026 and 10:30 AM EDT (UTC -04:00) on Apr 30, 2026, some customers experienced errors when creating or updating workflows. The root cause has been resolved, and no data was lost. We apologize for any inconvenience and appreciate your patience as we resolved the issue. Apr <var data-var='date'>30</var>, <var data-var='time'>09:59</var> EDT Investigating - We are investigating an issue impacting Workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Workflows Outage

Apr <var data-var='date'>21</var>, <var data-var='time'>15:37</var> EDT Resolved - Between 08:57 AM EST and 3:34 PM EST some customers in North America experienced issues with workflow and automation delays. This was caused by an issue processing a small subset of actions causing a backlog in the processing. As of 3:34 PM EST, our systems are working properly and the incident has been fully resolved. We are continuing to monitor for further impact. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>21</var>, <var data-var='time'>14:33</var> EDT Update - We've addressed the issue that caused workflows and automation to be delayed in North America since 09:22 AM EST. We're monitoring performance closely to ensure the tools recover properly. Some email workflow actions continue to be delayed up to 6 hours. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>21</var>, <var data-var='time'>11:25</var> EDT Monitoring - We've addressed the issue that caused workflow execution delays in North America since 08:57 AM EST. We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

Some automation and workflow actions are delayed

Apr <var data-var='date'>16</var>, <var data-var='time'>15:44</var> EDT Resolved - Between 12:19 PM (UTC -07:00) and 12:40 AM (UTC -07:00), many customers in North America experienced issues with marketing tools, operations tools, sales tools, service tools. This was caused by a server impairment. As of 12:40 AM (UTC -07:00), our marketing tools, operations tools, sales tools, service tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>16</var>, <var data-var='time'>15:32</var> EDT Identified - We estimate that we will restore service in the next half an hour. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>16</var>, <var data-var='time'>15:23</var> EDT Investigating - We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

Apr <var data-var='date'>16</var>, <var data-var='time'>11:36</var> EDT Resolved - Between 10:56 AM (UTC -04:00) and 11:30 AM (UTC -04:00), many customers in all affected regions experienced issues with generating quotes from deal records. As of 11:30 AM (UTC -04:00), quote generation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>16</var>, <var data-var='time'>11:31</var> EDT Identified - We have identified an issue impacting quote generation from deal records. Users can still create quotes from the quote index page. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'>16</var>, <var data-var='time'>11:16</var> EDT Investigating - We are investigating an issue impacting sales tools. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

We are experiencing issues with quote generation from deal records. Users can still create quotes via the quotes page directly.

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:53</var> EDT Resolved - Activity and Event features are no longer experiencing impairments. We've identified and addressed the cause of the delays that began at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026 as a problem with a database configuration. The issue is now fully resolved. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:53</var> EDT Update - We've addressed the issue that was causing Activity and Event feature impariment starting at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We're monitoring the tools closely to ensure all processes recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within an hour. Apr <var data-var='date'> 9</var>, <var data-var='time'>10:50</var> EDT Monitoring - We’ve identified the issue that is causing impairments in Activities and Events features beginning at 9:00 AM EDT (UTC -04:00) on Apr 9, 2026. We’re addressing the cause of this issue. Only customers hosted in North America are currently impacted. We will be back with an update within an hour.

Activities and Events features are currently impaired for some customers

Apr <var data-var='date'> 9</var>, <var data-var='time'>12:20</var> EDT Resolved - Between 11:44 AM (UTC -04:00) and 12:18 PM (UTC -04:00), all customers in North America experienced issues with all impaired tools. This was caused by a database impairment. As of 12:18 PM (UTC -04:00), our all impaired tools are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:15</var> EDT Identified - We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a bad production configuration change. We are failing over to a healthy node. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 9</var>, <var data-var='time'>12:00</var> EDT Update - commerce tools, content tools, customer platform tools, hubspot APIs, marketing tools, operations tools, sales tools, service tools have been unavailable in North America since 11:44 AM (UTC -04:00). We are investigating the cause and will update this page when we have more information. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 9</var>, <var data-var='time'>11:48</var> EDT Investigating - We're investigating reports that HubSpot may be unavailable for some users. We'll update this page when we have more information.

Apr <var data-var='date'> 8</var>, <var data-var='time'>16:51</var> EDT Resolved - Between 04:35 PM (UTC -04:00) and 04:50 PM (UTC -04:00), some customers in North America experienced issues with event processing delays. This was caused by a server impairment. As of 04:50 PM (UTC -04:00), event processing is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

Activity and Event Reads Impaired

Apr <var data-var='date'> 8</var>, <var data-var='time'>11:54</var> EDT Resolved - Between 10:55 AM (UTC -04:00) and 11:28 PM (UTC -04:00), some customers in all affected regions experienced issues with company record creation. This was caused by bad deploy which has been rolled back. As of 11:28 PM (UTC -04:00), company record creation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

"HubSpot Error: Unable to Create New Companies Due to Domain Entry Issue"

Apr <var data-var='date'> 7</var>, <var data-var='time'>12:48</var> EDT Resolved - Between 10:00 AM (UTC -04:00) and 12:45 PM (UTC -04:00), some customers in North America experienced delays with event processing. This was caused by a server impairment. As of 12:45 PM (UTC -04:00), event processing is restored and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:23</var> EDT Monitoring - We've addressed the issue that caused event processing to be delayed in North America since 10:00 AM (UTC -04:00). The issue has been isolated to List Segmentation processing which is still delayed, but recovering. We're monitoring performance closely to ensure all tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 7</var>, <var data-var='time'>12:12</var> EDT Update - We are continuing to investigate events processing delays in HubSpot in North America. In order to alleviate downstream processing bottlenecks List Segmentation updates may be delayed. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:39</var> EDT Update - Events processing in HubSpot is experiencing delays of up to 30 minutes in North America since 10:00 AM (UTC -04:00). This may impact tools such as Automation/Workflow triggers, CRM Events Timeline, Reporting, and Frontend dashboard components in HubSpot We are investigating the cause and will update this page when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 7</var>, <var data-var='time'>11:24</var> EDT Investigating - We are currently experiencing delays with data processing and page performance. Some users may notice that updates are delayed by up to 30 minutes and pages are loading slower than expected. We are investigating the cause and will provide updates shortly.

High ingestion latency for UnifiedEvents

Apr <var data-var='date'> 6</var>, <var data-var='time'>15:08</var> EDT Resolved - Between 02:32 PM (UTC -04:00) and 02:38 PM (UTC -04:00), all customers in all affected regions experienced issues with SSO Login. This was caused by a server impairment. As of 02:38 PM (UTC -04:00), our SSO Login are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Apr <var data-var='date'> 6</var>, <var data-var='time'>14:59</var> EDT Monitoring - We've addressed the issue that caused SSO Login to be partially unavailable in all affected regions since 02:32 PM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update.

"SSO Login Failure: Team Members Encounter 'portal_not_configured' Error on HubSpot Access"

Mar <var data-var='date'>25</var>, <var data-var='time'>17:17</var> EDT Resolved - Between 03:44 PM (UTC -04:00) and 04:39 PM (UTC -04:00), some customers in all affected regions experienced issues with Email replies. This was caused by a server impairment. As of 04:39 PM (UTC -04:00), our Email replies are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Mar <var data-var='date'>25</var>, <var data-var='time'>16:56</var> EDT Investigating - We are investigating an issue impacting Email replies. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

"HubSpot Email Reply Functionality Fails"

Mar <var data-var='date'>23</var>, <var data-var='time'>11:22</var> EDT Resolved - Between 10:15 AM (UTC -04:00) and 10:37 AM (UTC -04:00), all customers in all affected regions experienced issues with Forms on landing pages. This was caused by a server impairment. As of 10:37 AM (UTC -04:00), our Forms on landing pages are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Mar <var data-var='date'>23</var>, <var data-var='time'>10:48</var> EDT Monitoring - We've addressed the issue that caused Forms to be unavailable in all affected regions since 10:26 AM (UTC -04:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update. Mar <var data-var='date'>23</var>, <var data-var='time'>10:42</var> EDT Investigating - We are investigating an issue impacting Forms. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Issues with Forms

Mar <var data-var='date'>19</var>, <var data-var='time'>15:41</var> EDT Resolved - We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Mar <var data-var='date'>19</var>, <var data-var='time'>15:31</var> EDT Monitoring - We've addressed the issue that caused saved views to disappear upon page refresh or tab change from 9:39 AM EDT (UTC -04:00) until 10:21 AM EDT on Mar 19, 2026. No views were lost but any view tabs will need to be re-added by users. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update.

Saved views were removed from the view tabs on the index page

Mar <var data-var='date'> 5</var>, <var data-var='time'>07:26</var> EST Resolved - The affected areas of HubSpot are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and The affected areas of HubSpot should be working properly. No data was lost. Mar <var data-var='date'> 5</var>, <var data-var='time'>07:12</var> EST Monitoring - We've addressed the issue that caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're monitoring performance closely to ensure the tools recover properly. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:57</var> EST Update - We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:00 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:53</var> EST Update - We've identified the issue that's caused multiple areas in HubSpot to be unavailable since 6:15 AM EST (UTC -05:00) on Mar 5, 2026. We're addressing the cause of this issue and will update this page when we have more information. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Mar <var data-var='date'> 5</var>, <var data-var='time'>06:39</var> EST Identified - We estimate that we will restore service in the next several hours. We are mitigating impact from a server impairment which we believe is caused by resource exhaustion. We are reverting the change. We will be back with an update within 1 hour. The information on this page reflects our understanding of the incident and impact at the time of the update.

HelpDesk not available for the customers and the Support team

Feb <var data-var='date'>25</var>, <var data-var='time'>16:37</var> EST Resolved - Workflows are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Workflows should be working properly. No data was lost. Feb <var data-var='date'>25</var>, <var data-var='time'>16:10</var> EST Investigating - We are investigating an issue impacting workflows. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Workflows are not working for some customers

Feb <var data-var='date'>19</var>, <var data-var='time'>13:54</var> EST Resolved - CRM record creation is now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and CRM record creation should be working properly. No data was lost. Feb <var data-var='date'>19</var>, <var data-var='time'>13:53</var> EST Monitoring - We've addressed the issue that caused CRM record creation to be unavailable since 1:11 PM EST (UTC -05:00) on Feb 19, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within 15 minutes.

CRM record creation is unavailable for some customers

Feb <var data-var='date'>18</var>, <var data-var='time'>07:24</var> EST Resolved - Between 08:48 AM (UTC +00:00) and 12:20 AM (UTC +00:00), many customers in all affected regions experienced issues with session invalidation. This was caused by a load balancer impairment. As of 12:20 AM (UTC +00:00), our session invalidation is working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Feb <var data-var='date'>18</var>, <var data-var='time'>06:19</var> EST Monitoring - We've addressed the issue that caused sessions to be invalidated in North America, Europe, the Asian Pacific since 08:48 AM (UTC +00:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update. Feb <var data-var='date'>18</var>, <var data-var='time'>06:01</var> EST Investigating - We are investigating an issue impacting session expirations and disconnections. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Users experiencing frequent session expirations / disconnections from HubSpot

Feb <var data-var='date'>10</var>, <var data-var='time'>06:42</var> EST Resolved - Between 10:30 AM (UTC +01:00) and 12:20 PM (UTC +01:00), some customers in all affected regions experienced issues with our Google Meet integration. This was caused by a rollout issue. As of 12:20 PM (UTC +01:00), our our Google Meet integration are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Feb <var data-var='date'>10</var>, <var data-var='time'>06:21</var> EST Update - The choice to add "Google Meet" links in meetings isn't available right now for some customers . We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes. Feb <var data-var='date'>10</var>, <var data-var='time'>06:16</var> EST Investigating - Scheduling meetings with Google Meet isn't available right now. We're investigating what's causing this issue and will update this page when we have more information. Only customers hosted in North America and Europe are currently impacted. We will be back with an update within 30 minutes.

Scheduling meetings with Google Meet is unavailable for some customers

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:41</var> EST Resolved - Help desk WhatsApp thread links are now fully accessible. We've identified and addressed the root cause of the issue. The incident has been fully resolved and Help desk WhatsApp thread links should be working properly. No data was lost. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:15</var> EST Monitoring - We've addressed the issue that caused Help desk WhatsApp thread links to be broken since 2:53 PM EST (UTC -05:00) on Feb 4, 2026. We're monitoring performance closely to ensure the tools recover properly. We will be back with an update within an hour. Feb <var data-var='date'> 5</var>, <var data-var='time'>15:08</var> EST Identified - We have identified the issue causing Help desk WhatsApp thread links to redirect to a blank help desk thread when clicking "Show conversation". We are working on a fix. We will provide an update when we have more information. We will be back with an update within an hour. Feb <var data-var='date'> 5</var>, <var data-var='time'>11:22</var> EST Investigating - We are investigating the issue causing Help desk WhatsApp threads to redirect to a blank Help desk thread when clicking "Show conversation" for some customers. We will provide an update when we have more information. The information on this page reflects our understanding of the incident and impact at the time of the update.

Clicking Show conversation in Helpdesk WhatsApp thread links to blank helpdesk thread

Feb <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> EST Resolved - Between 03:25 PM (UTC -05:00) and 03:59 PM (UTC -05:00), many customers in all affected regions experienced issues with helpdesk, inbox. This was caused by a database impairment. As of 03:59 PM (UTC -05:00), our helpdesk, inbox are working properly and the incident has been fully resolved. HubSpot conducts a thorough review after each incident to understand the cause and prevent it from happening again. Learn more about HubSpot's commitment to reliability at www.HubSpot.com/reliability. The information on this page reflects our understanding of the incident and impact at the time of the update. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:20</var> EST Monitoring - We've addressed the issue that caused HelpDesk to be partially unavailable in North America, Europe, the Asian Pacific since 02:23 PM (UTC -05:00). We're monitoring performance closely to ensure the tools recover properly. The information on this page reflects our understanding of the incident and impact at the time of the update. Feb <var data-var='date'> 5</var>, <var data-var='time'>16:06</var> EST Identified - We estimate that we will restore service in the next half an hour. We are mitigating impact from a database impairment which we believe is caused by a traffic surge. We are scaling the system and pausing non-critical tasks to reduce load. We will be back with an update within 15 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

Help Desk and Conversations Inbox channels not receiving ticket

Jan <var data-var='date'>29</var>, <var data-var='time'>09:53</var> EST Resolved - We're resolved the issue causing event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays affected tools such as email events, workflow enrollment and CRM updates in HubSpot. Jan <var data-var='date'>29</var>, <var data-var='time'>09:41</var> EST Update - We're continuing to address the cause of the event processing delays since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>09:10</var> EST Update - We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>08:43</var> EST Update - We're continuing to address the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>08:16</var> EST Update - We're addressing the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrollment and CRM updates in HubSpot. Our team is actively working to mitigate this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>07:47</var> EST Update - We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is actively investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>06:58</var> EST Update - We've identified the cause of the event processing delays of up to 3 hours since 1:30 AM EST (UTC -05:00) on Jan 29, 2026. These delays may impact tools such as email events, workflow enrolment and CRM updates in HubSpot. Our team is investigating the cause of this issue and will update this page when more information is available. Only customers hosted in North America are currently impacted. We will be back with an update within 30 minutes. Jan <var data-var='date'>29</var>, <var data-var='time'>06:28</var> EST Identified - We estimate that we will restore service in the next hour. We are mitigating impact from a database impairment which we believe is caused by resource exhaustion. We are scaling the system. We will be back with an update within 30 minutes. The information on this page reflects our understanding of the incident and impact at the time of the update.

Is Hubspot down?

Hubspot status is UP

Lastest published events

HubSpot may be unavailable for some users

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

Hubspot Services, Components and Regions

Recent Hubspot events

HubSpot may be unavailable for some users

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

HubSpot is experiencing issues publishing Instagram posts

Workflows Outage

Some automation and workflow actions are delayed

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Is Hubspot down?

Hubspot status is UP

Lastest published events

HubSpot may be unavailable for some users

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

Hubspot Services, Components and Regions

Recent Hubspot events

HubSpot may be unavailable for some users

HubSpot is experiencing a regional degradation causing issues with loading related to an AWS outage

Intermittent DMARC failures for messages to Microsoft-hosted inboxes

HubSpot is experiencing issues publishing Instagram posts

Workflows Outage

Some automation and workflow actions are delayed

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!