Aug <var data-var='date'>21</var>, <var data-var='time'>18:34</var> EEST Identified - Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: -Incident escalation emails (delivery will be re-tried automatically but some delay might occur) -Automated technical testing emails (not re-tried) -Verification code emails for signing in (not re-tried) -Email verification emails (not re-tried) -Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

Delivery issues in mail sending

Jun <var data-var='date'>26</var>, <var data-var='time'>15:21</var> EEST Resolved - This incident is now resolved. Multiple of our customers and users have confirmed that updating to Outlook for Android version 5.2624.1 restores full functionality of the Hoxhunt add-in. Please note: After updating, add-ins may not appear immediately in Outlook. If the Hoxhunt add-in is not visible straight away, please wait a few minutes and restart Outlook. Recommended action: If you have not yet updated, please install Outlook for Android version 5.2624.1 or later via the Google Play Store. We thank you for your patience during this incident. If you continue to experience issues after updating, please contact your IT or security team. Jun <var data-var='date'>26</var>, <var data-var='time'>08:43</var> EEST Update - Microsoft has released Outlook for Android version 5.2624.1, which contains the fix for the bug that caused all Office add-ins to stop loading. The update is currently rolling out and may not yet be available on all devices. Full availability is expected by end of day today, Friday 26th of June 2026. Please note: After updating, add-ins may not appear immediately in Outlook. If the Hoxhunt add-in is not visible straight away, please wait a few minutes and restart Outlook before contacting support. Recommended action: Check for updates to Outlook for Android via the Google Play Store. If version 5.2624.1 is available on your device, please update at your earliest convenience. We will post a final update once the rollout is complete and the issue is confirmed resolved for all users. Jun <var data-var='date'>23</var>, <var data-var='time'>09:59</var> EEST Update - Microsoft confirmed that a recent update to the Outlook app on Android (version 5.2623.0) contains a bug that prevents all add-ins and plug-ins from working. A fix has been developed and is included in Outlook for Android version 5.2624.0, which is currently rolling out and is expected to reach full availability by Friday, 26th of June 2026. Source: https://github.com/OfficeDev/office-js/issues/6774 Recommended action: Update Outlook for Android to version 5.2624.0 once it becomes available on your device.We will update this page once version 5.2624.0 has reached full rollout and the issue is confirmed resolved. We will update this page once version 5.2624.0 has reached full rollout and the issue is confirmed resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>08:32</var> EEST Monitoring - We are aware of an issue affecting the Hoxhunt add-in on Outlook for Android version 5.2623.0. Users on this version will be unable to use the add-in, as it fails to load due to a Microsoft Office.js initialisation error. This appears to affect all Office add-ins on this version, not just Hoxhunt. Impact: Users running Outlook for Android version 5.2623.0 cannot report phishing simulations or emails via the Hoxhunt add-in. Root cause: This is caused by a regression in Microsoft's Outlook for Android release 5.2623.0. The issue has been reported to Microsoft and is being tracked on the Office.js GitHub issue tracker. Workaround: If possible, downgrade to Outlook for Android version 5.2617.1 or earlier, where the add-in works as expected. We are monitoring the situation and will update this page when Microsoft releases a fix.

Hoxhunt Add-in Unavailable on Outlook for Android 5.2623.0

Jun <var data-var='date'>24</var>, <var data-var='time'>14:08</var> EEST Resolved - Background task processing has been fully restored and the Hoxhunt Sense product is back to normal operation. The issue was caused by a database connectivity problem that resulted in task processing workers becoming saturated. We applied an emergency fix and cleared the backlog of pending tasks. We apologise for any disruption this may have caused. Jun <var data-var='date'>24</var>, <var data-var='time'>12:42</var> EEST Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>24</var>, <var data-var='time'>10:13</var> EEST Investigating - We are currently investigating a delay in Automation processing in the Sense product, caused by a congestion in background task processing. Please note that this issue only affects the Sense product and no other products are impacted. Our team is actively working to resolve the issue.

Delay in Automation processing in the Sense product

Jun <var data-var='date'>23</var>, <var data-var='time'>19:13</var> EEST Resolved - This incident has been resolved. Jun <var data-var='date'>23</var>, <var data-var='time'>15:48</var> EEST Identified - Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: -Incident escalation emails (delivery will be re-tried automatically but some delay might occur) -Automated technical testing emails (not re-tried) -Magic links for signing in (not re-tried) -Email verification emails (not re-tried) -Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

Jun <var data-var='date'> 9</var>, <var data-var='time'>12:43</var> EEST Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>11:13</var> EEST Identified - We have identified an issue that causes all link-based training packages (XSAT) to not be accessible even if the package is published correctly. When trying to access a link-based training package, the following message is shown: Training not available! The training is either not yet available or has already expired. Our developers are working on an immediate fix for this issue.

Link-based training packages (XSAT) not accessible

Jun <var data-var='date'> 8</var>, <var data-var='time'>13:26</var> EEST Resolved - As an addition to the user pages, the Agents page under Automations was also affected This issue is now resolved and both user pages under User Management and Agents page under Automations now load. Jun <var data-var='date'> 8</var>, <var data-var='time'>13:17</var> EEST Investigating - We have identified an issue with user pages on User Management. While the user lists are still viewable, whenever you try to open an individual user's page, the following error is shown: Response not successful: Received status code 400 We are investigating the issue and we will provide updates as soon as we have them.

User pages on User Management not accessible

May <var data-var='date'>21</var>, <var data-var='time'>12:17</var> EEST Resolved - This incident has been resolved. The issue causing some users to experience a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback has been fixed and deployed. We apologize for the inconvenience this may have caused. All affected components are now operating normally. Thank you for your patience. May <var data-var='date'>20</var>, <var data-var='time'>13:09</var> EEST Identified - Some users may be experiencing a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback. We have identified the root cause and our developers are working on a fix. We will provide an update once it has been deployed. We apologize for the inconvenience.

Some users may experience issues with Instant Feedback

May <var data-var='date'> 8</var>, <var data-var='time'>12:51</var> EEST Resolved - Hoxhunt External GraphQL API docs are again available via https://app.hoxhunt.com/docs/graphql-external/ . Hoxhunt Support May <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> EEST Investigating - Docs for Hoxhunt External GQL API are currently not accessible directly via https://app.hoxhunt.com/docs/graphql-external/ . We are currently investigating the root cause and are working on a fix. As a workaround, the API docs can still be accessed via GraphQL clients like Altair, Insomnia and Postman. Hoxhunt Support

Hoxhunt External GraphQL API docs are not fully accessible

May <var data-var='date'> 7</var>, <var data-var='time'>12:14</var> EEST Resolved - This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused. May <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> EEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> EEST Update - We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected. May <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> EEST Identified - We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark

Benchmarks page on Admin portal does not load for some organizations

May <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> EEST Resolved - All reports in Insights as well as Hoxhunt Reports (Early Access) have been updated with fresh data as well. This incident is now marked as Resolved. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>18:18</var> EEST Update - Cloud Export datasets and CxO Reports in Insights are again up to date. Rest of reports in Insights as well as Hoxhunt Reports (Early Access) are still being updated. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>16:06</var> EEST Monitoring - The missing data has been re-processed. We are expecting it to take about 4 hours for all reporting to be up to date. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> EEST Update - We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access). Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> EEST Identified - We are currently experiencing delays in data availability for CxO Report in Insights. When trying to filter the CxO Report based on previous day, the following error may appear: "A report has not been created for 03.05.206 for the time period" Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours. Hoxhunt Support

Temporary delay in Insights, Cloud Export, and Reports updates

May <var data-var='date'> 4</var>, <var data-var='time'>10:49</var> EEST Resolved - This issue is now resolved. Response portal and all subpages of response.hoxhunt.com are now loading again. Root cause: An infrastructure configuration change did not apply as expected, causing the application to fail to load. Apologies for the inconvenience caused by this incident. Contact Support at support@hoxhunt.com in case of any questions. May <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> EEST Identified - We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available. May <var data-var='date'> 4</var>, <var data-var='time'>10:34</var> EEST Investigating - We are currently investigating an issue with our Response portal no loading. This includes the following components: - Threat Feed - Incident Orchestration - Feedback Rules NOTE: Threat reporting via the Outlook and Gmail plugins is NOT affected. We will provide updates on this issue as soon as we have them.

Response portal not loading

Apr <var data-var='date'>10</var>, <var data-var='time'>17:18</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>17:06</var> EEST Monitoring - We have implemented a fix and verified that Instant Feedback is again operational. The issue was purely visual - users did not have access to see the Instant Feedback information although the data was processed correctly. Users can review any Instant Feedback information they might have missed via Hoxhunt Dashboard > Reported Threats. We apologize for the inconvenience the incident may have caused. Hoxhunt Support Apr <var data-var='date'>10</var>, <var data-var='time'>15:26</var> EEST Identified - We are currently working to fix an issue related to Instant Feedback. When users report a suspicious email, Instant Feedback won't load. Instead, users see a "Page Not Found" error page. Hoxhunt Support

Instant Feedback not working

Apr <var data-var='date'> 8</var>, <var data-var='time'>17:04</var> EEST Resolved - An issue affecting Hoxhunt‑owned quiz modules has been resolved. The issue caused these modules to not be visible to administrators or assignable to new training packages. It also impacted Hoxhunt‑owned quiz completions within simulation micro‑trainings. Organizations’ custom training content was not affected. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> EEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> EEST Investigating - We are currently investigating an issue where some Security Awareness Training content may not be fully visible for organizations. This can affect the availability of modules within training libraries, including standard packages and micro-trainings. Our team is actively investigating the issue and will provide updates as more information becomes available.

Issue with visibility of training content

Mar <var data-var='date'>27</var>, <var data-var='time'>14:14</var> EET Resolved - This incident has been resolved. XSAT training can again be accessed normally. Hoxhunt Support Mar <var data-var='date'>27</var>, <var data-var='time'>13:24</var> EET Identified - We have identified an issue where users may be unable to access XSAT training packages that contain custom training content. Our developers have identified the root cause, and they are working to release a fix as soon as possible. Hoxhunt Support

Users may not be able to access XSAT training packages that contain custom content

Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> EET Resolved - A fix was implemented, and email delivery returned to normal little over an hour ago. This incident has now been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:07</var> EET Identified - Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Feb <var data-var='date'>20</var>, <var data-var='time'>12:22</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>12:01</var> EET Monitoring - We have released a fix and we keep monitoring the situation. In more detail - the affected users could not answer any quiz in their training package when accessing the package via link. Now after the fix has been released, they can re-visit the training package and continue where they left off - via link or directly via their Hoxhunt Dashboard. Hoxhunt Support Feb <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EET Identified - We have identified an issue which may prevent users from completing Security Awareness Training packages assigned to them when they access the training via link in an announcement or reminder email. Our developers have identified the root cause and are working on a fix. Hoxhunt Support

Some users cannot complete Security Awareness Training assigned to them

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> EET Monitoring - We are currently experiencing delays in data availability for both the Insights platform and Cloud Export. The issue occurred over the weekend (31.1–1.2), and as a result: - No Cloud Export data has been sent since 30.1.2025. - Insights CxO reports were last updated on 30.1.2025. Our Data Engineering team is currently reprocessing the data. Once these jobs finish, all data flows will return to normal. Please note that Insights CxO reports will take the longest to recover and will remain out of date for today.

Temporary Delay in Insights and Cloud Export Updates

Jan <var data-var='date'>23</var>, <var data-var='time'>17:28</var> EET Resolved - We are resolving this incident. The data on Insights portal is fixed and we have provided fixed data via Cloud Export to those customers that were affected by this incident. Apologies for the inconvenience caused. Jan <var data-var='date'>23</var>, <var data-var='time'>15:41</var> EET Identified - We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact support@hoxhunt.com if you have any questions regarding this. Jan <var data-var='date'>23</var>, <var data-var='time'>09:52</var> EET Investigating - During a routine data processing run, we identified an issue where some data records were duplicated. This duplication may affect the accuracy of certain data-dependent services, including: Cloud Exports Insights platform data (on insights.hoxhunt.com) We have taken steps to prevent further data corruption in future processing runs and are now actively working to assess and correct any impacted historical data. We are thoroughly investigating the root cause to prevent recurrence and are verifying the integrity of all related systems.

Data duplication anomaly detected

Jan <var data-var='date'>13</var>, <var data-var='time'>15:38</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:03</var> EET Monitoring - We now have implemented a fix and the background processing is catching up. We expect the situation to normalize within approximately 1 hour. We will continue to monitor and provide updates as needed. Jan <var data-var='date'>13</var>, <var data-var='time'>12:43</var> EET Identified - We are currently experiencing slowness in background processing tasks. This affects email, Teams, Slack, and Magic link delivery, which are slower than normal. Our team has identified a likely cause and is actively working on a fix. We will provide updates as progress is made.

Background processing delays affecting notifications, email delivery, and links

Jan <var data-var='date'>13</var>, <var data-var='time'>12:31</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:00</var> EET Monitoring - We previously identified and resolved an issue affecting a few individual training packages published in 2023 and 2024 (https://status.hoxhunt.com/incidents/kxk0fm3crg1c). We will continue investigating and closely monitor the situation, as we have now received additional reports.

Quizzes cannot be answered in a small number of training packages (SAT)

Jan <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> EET Resolved - This incident has now been resolved. Hoxhunt Support Jan <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> EET Monitoring - A fix has been implemented and email delivery is back to normal. We are monitoring the situation to ensure continued stability. Jan <var data-var='date'> 5</var>, <var data-var='time'>18:38</var> EET Identified - Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> EET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>31</var>, <var data-var='time'>15:58</var> EET Monitoring - The issue is affecting few individual training packages our customers have published during 2023 and 2024. We have managed to mitigate the issue within those training packages, and will continue our mitigation efforts as well as keep monitoring the situation. Hoxhunt Support Dec <var data-var='date'>30</var>, <var data-var='time'>14:05</var> EET Identified - We have identified an issue affecting a small number of training packages. End users are unable to complete an affected training package due to a persistent error when answering the quiz. Our team has identified the root cause and are working to release a fix as soon as possible. Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:45</var> EET Resolved - This incident has been resolved. All background tasks are running normally. We apologize for the inconvenience caused by this incident. Jan <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:21</var> EET Update - Situation has somewhat improved but background tasks are still heavily congested. Our team continues to remedy and resolve the issue with highest priority. Hoxhunt Support Jan <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> EET Identified - We have identified an issue where some background tasks are not being processed correctly. This is impacting multiple components, including incident orchestration and data exports. Our team is investigating and working to resolve the issue. We will provide updates as more information becomes available.

Background task issues affecting multiple Hoxhunt components

Dec <var data-var='date'>22</var>, <var data-var='time'>15:37</var> EET Resolved - This issue is now resolved and all missing images and videos are now restored. Apologies for the inconvenience caused. Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> EET Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>14:59</var> EET Investigating - We have identified an issue with a small number of videos in our Security Awareness Training modules not loading. Including, but not limited to the following topics: - Creating strong passwords - Smishing (SMS + phishing) - Audio deepfakes - Multi-factor Authentication Additionally part of our modules are also missing images. Our developers are determining the cause and they will implement a fix as soon as possible.

Number of Security Awareness Training videos and images not loading

Dec <var data-var='date'>11</var>, <var data-var='time'>15:01</var> EET Resolved - We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience. Dec <var data-var='date'>11</var>, <var data-var='time'>13:25</var> EET Monitoring - This issue is now resolved. Users that had issues with accessing training packages should now be able to access them. We are still monitoring the training package reminder emails and we will provide an update on this soon. Dec <var data-var='date'>11</var>, <var data-var='time'>12:16</var> EET Identified - We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.

Is Hoxhunt down?

Hoxhunt status is DEGRADED

Components with issues

Lastest published events

Delivery issues in mail sending

Hoxhunt Add-in Unavailable on Outlook for Android 5.2623.0

Delay in Automation processing in the Sense product

Hoxhunt Services, Components and Regions

Recent Hoxhunt events

Delivery issues in mail sending

Hoxhunt Add-in Unavailable on Outlook for Android 5.2623.0

Delay in Automation processing in the Sense product

Delivery issues in mail sending

Link-based training packages (XSAT) not accessible

User pages on User Management not accessible