Apr <var data-var='date'> 8</var>, <var data-var='time'>17:04</var> EEST Resolved - An issue affecting Hoxhunt‑owned quiz modules has been resolved. The issue caused these modules to not be visible to administrators or assignable to new training packages. It also impacted Hoxhunt‑owned quiz completions within simulation micro‑trainings. Organizations’ custom training content was not affected.Apr <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> EEST Identified - The issue has been identified and a fix is being implemented.Apr <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> EEST Investigating - We are currently investigating an issue where some Security Awareness Training content may not be fully visible for organizations. This can affect the availability of modules within training libraries, including standard packages and micro-trainings. Our team is actively investigating the issue and will provide updates as more information becomes available.

Issue with visibility of training content

Mar <var data-var='date'>27</var>, <var data-var='time'>14:14</var> EET Resolved - This incident has been resolved. XSAT training can again be accessed normally. Hoxhunt SupportMar <var data-var='date'>27</var>, <var data-var='time'>13:24</var> EET Identified - We have identified an issue where users may be unable to access XSAT training packages that contain custom training content. Our developers have identified the root cause, and they are working to release a fix as soon as possible. Hoxhunt Support

Users may not be able to access XSAT training packages that contain custom content

Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> EET Resolved - A fix was implemented, and email delivery returned to normal little over an hour ago. This incident has now been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>14:07</var> EET Identified - Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Delivery issues in mail sending

Feb <var data-var='date'>20</var>, <var data-var='time'>12:22</var> EET Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>12:01</var> EET Monitoring - We have released a fix and we keep monitoring the situation. In more detail - the affected users could not answer any quiz in their training package when accessing the package via link. Now after the fix has been released, they can re-visit the training package and continue where they left off - via link or directly via their Hoxhunt Dashboard. Hoxhunt SupportFeb <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EET Identified - We have identified an issue which may prevent users from completing Security Awareness Training packages assigned to them when they access the training via link in an announcement or reminder email. Our developers have identified the root cause and are working on a fix. Hoxhunt Support

Some users cannot complete Security Awareness Training assigned to them

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> EET Resolved - This incident has been resolved.Feb <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> EET Monitoring - We are currently experiencing delays in data availability for both the Insights platform and Cloud Export. The issue occurred over the weekend (31.1–1.2), and as a result: - No Cloud Export data has been sent since 30.1.2025. - Insights CxO reports were last updated on 30.1.2025. Our Data Engineering team is currently reprocessing the data. Once these jobs finish, all data flows will return to normal. Please note that Insights CxO reports will take the longest to recover and will remain out of date for today.

Temporary Delay in Insights and Cloud Export Updates

Jan <var data-var='date'>23</var>, <var data-var='time'>17:28</var> EET Resolved - We are resolving this incident. The data on Insights portal is fixed and we have provided fixed data via Cloud Export to those customers that were affected by this incident. Apologies for the inconvenience caused.Jan <var data-var='date'>23</var>, <var data-var='time'>15:41</var> EET Identified - We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact support@hoxhunt.com if you have any questions regarding this.Jan <var data-var='date'>23</var>, <var data-var='time'>09:52</var> EET Investigating - During a routine data processing run, we identified an issue where some data records were duplicated. This duplication may affect the accuracy of certain data-dependent services, including: Cloud Exports Insights platform data (on insights.hoxhunt.com) We have taken steps to prevent further data corruption in future processing runs and are now actively working to assess and correct any impacted historical data. We are thoroughly investigating the root cause to prevent recurrence and are verifying the integrity of all related systems.

Data duplication anomaly detected

Jan <var data-var='date'>13</var>, <var data-var='time'>15:38</var> EET Resolved - This incident has been resolved.Jan <var data-var='date'>13</var>, <var data-var='time'>14:03</var> EET Monitoring - We now have implemented a fix and the background processing is catching up. We expect the situation to normalize within approximately 1 hour. We will continue to monitor and provide updates as needed.Jan <var data-var='date'>13</var>, <var data-var='time'>12:43</var> EET Identified - We are currently experiencing slowness in background processing tasks. This affects email, Teams, Slack, and Magic link delivery, which are slower than normal. Our team has identified a likely cause and is actively working on a fix. We will provide updates as progress is made.

Background processing delays affecting notifications, email delivery, and links

Jan <var data-var='date'>13</var>, <var data-var='time'>12:31</var> EET Resolved - This incident has been resolved.Jan <var data-var='date'>12</var>, <var data-var='time'>16:00</var> EET Monitoring - We previously identified and resolved an issue affecting a few individual training packages published in 2023 and 2024 (https://status.hoxhunt.com/incidents/kxk0fm3crg1c). We will continue investigating and closely monitor the situation, as we have now received additional reports.

Quizzes cannot be answered in a small number of training packages (SAT)

Jan <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> EET Resolved - This incident has now been resolved. Hoxhunt SupportJan <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> EET Monitoring - A fix has been implemented and email delivery is back to normal. We are monitoring the situation to ensure continued stability.Jan <var data-var='date'> 5</var>, <var data-var='time'>18:38</var> EET Identified - Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> EET Resolved - This incident has been resolved.Jan <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> EET Update - We are continuing to monitor for any further issues.Dec <var data-var='date'>31</var>, <var data-var='time'>15:58</var> EET Monitoring - The issue is affecting few individual training packages our customers have published during 2023 and 2024. We have managed to mitigate the issue within those training packages, and will continue our mitigation efforts as well as keep monitoring the situation. Hoxhunt SupportDec <var data-var='date'>30</var>, <var data-var='time'>14:05</var> EET Identified - We have identified an issue affecting a small number of training packages. End users are unable to complete an affected training package due to a persistent error when answering the quiz. Our team has identified the root cause and are working to release a fix as soon as possible. Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:45</var> EET Resolved - This incident has been resolved. All background tasks are running normally. We apologize for the inconvenience caused by this incident.Jan <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> EET Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'> 2</var>, <var data-var='time'>15:21</var> EET Update - Situation has somewhat improved but background tasks are still heavily congested. Our team continues to remedy and resolve the issue with highest priority. Hoxhunt SupportJan <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> EET Identified - We have identified an issue where some background tasks are not being processed correctly. This is impacting multiple components, including incident orchestration and data exports. Our team is investigating and working to resolve the issue. We will provide updates as more information becomes available.

Background task issues affecting multiple Hoxhunt components

Dec <var data-var='date'>22</var>, <var data-var='time'>15:37</var> EET Resolved - This issue is now resolved and all missing images and videos are now restored. Apologies for the inconvenience caused.Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> EET Update - We are continuing to investigate this issue.Dec <var data-var='date'>22</var>, <var data-var='time'>14:59</var> EET Investigating - We have identified an issue with a small number of videos in our Security Awareness Training modules not loading. Including, but not limited to the following topics: - Creating strong passwords - Smishing (SMS + phishing) - Audio deepfakes - Multi-factor Authentication Additionally part of our modules are also missing images. Our developers are determining the cause and they will implement a fix as soon as possible.

Number of Security Awareness Training videos and images not loading

Dec <var data-var='date'>11</var>, <var data-var='time'>15:01</var> EET Resolved - We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience.Dec <var data-var='date'>11</var>, <var data-var='time'>13:25</var> EET Monitoring - This issue is now resolved. Users that had issues with accessing training packages should now be able to access them. We are still monitoring the training package reminder emails and we will provide an update on this soon.Dec <var data-var='date'>11</var>, <var data-var='time'>12:16</var> EET Identified - We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.

Issues related to training packages (SAT)

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:52</var> EET Resolved - Cloudflare has informed the issue is resolved. Cause: "A change made to how Cloudflare's Web Application Firewall parses requests caused Cloudflare's network to be unavailable for several minutes" Source and more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are resolving this incident.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> EET Monitoring - Cloudflare has implemented a fix. https://www.cloudflarestatus.com/incidents/l Our Knowledge Base and Support portal at support.hoxhunt.com is available again. We are monitoring the situation.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> EET Identified - There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. This includes our Knowledge Base at support.hoxhunt.com Source: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Hoxhunt performance issue due to Cloudflare Global Network issues

Nov <var data-var='date'>27</var>, <var data-var='time'>16:45</var> EET Resolved - This issue is now resolved. If needed users can visit game.hoxhunt.com and click on the received simulations in the Activities section to (re)do any micro-trainings. Apologies for the inconvenience.Nov <var data-var='date'>27</var>, <var data-var='time'>16:14</var> EET Identified - We have identified an issue with the "threat indicator" (also known as "markers") type of micro-training users receive after reporting a Hoxhunt phishing simulation email. After the training loads either the browser may freeze completely or clicking the "Next" button does not make the training proceed. Our developers are looking into an immediate fix for this issue.

Threat indicator/markers type micro-training does not proceed

Nov <var data-var='date'>26</var>, <var data-var='time'>13:20</var> EET Resolved - This incident has now been declared as resolved. Microsoft's global rollout for the fix took some time but Hoxhunt has verified in its own test environments that add-in deployment again working as expected. Hoxhunt Support TeamNov <var data-var='date'>25</var>, <var data-var='time'>13:20</var> EET Monitoring - Microsoft's Engineering team has rolled out a fix to production a moment ago, and they are expecting it to arrive to affected tenants soon. Hoxhunt Support TeamNov <var data-var='date'>24</var>, <var data-var='time'>11:08</var> EET Update - Microsoft has been able to reproduce the issue and continues to pinpoint the root cause with their engineers. Hoxhunt Support TeamNov <var data-var='date'>24</var>, <var data-var='time'>09:24</var> EET Investigating - Microsoft is having issues with add-in deployment via M365 Admin Center > Integrated Apps, potentially preventing add-ins from being centrally deployed, re-deployed and updated both via manifests as well as via AppSource. Microsoft is currently investigating the root cause, and their progress can be observed here: https://github.com/OfficeDev/office-js/issues/6321 NOTE: The deployment issue doesn't affect the functionality of currently deployed Hoxhunt add-ins. Hoxhunt Support Team

Deploying Outlook add-ins might fail via Integrated Apps page of the M365 admin center

Nov <var data-var='date'>25</var>, <var data-var='time'>16:09</var> EET Resolved - This incident has now been resolved. Apologies for any inconvenience caused.Nov <var data-var='date'>25</var>, <var data-var='time'>14:26</var> EET Monitoring - Email delivery issues are declining. We are monitoring the situation.Nov <var data-var='date'>25</var>, <var data-var='time'>13:00</var> EET Identified - Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

Nov <var data-var='date'>18</var>, <var data-var='time'>20:43</var> EET Resolved - According to Cloudflare, all services are now operating normally, and it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. Cloudflare’s engineering teams continue to monitor the platform and investigate the earlier disruption. A final update will be shared once the investigation is complete. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7Nov <var data-var='date'>18</var>, <var data-var='time'>15:17</var> EET Monitoring - Issues due to this incident at Cloudflare have continued and can still cause pages from Hoxhunt or reporting via the Hoxhunt button to not work. Cloudflare has informed they made an immediate fix and we are now again monitoring the situation. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7Nov <var data-var='date'>18</var>, <var data-var='time'>14:38</var> EET Identified - There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. Cloudflare has informed the issue is identified and services are already recovering. We are monitoring the situation. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Nov <var data-var='date'>13</var>, <var data-var='time'>15:17</var> EET Resolved - This issue is now resolved. Insights CxO reports are now updated. Apologies any the inconvenience caused.Nov <var data-var='date'>13</var>, <var data-var='time'>10:58</var> EET Monitoring - Due to an issue with updating organization data, the CxO report on the Insights portal is currently not updated. We have implemented an immediate fix and the data should come available in the next hours. We are monitoring this issue until then.

Insights CxO report not updated

Nov <var data-var='date'> 7</var>, <var data-var='time'>13:16</var> EET Resolved - We have investigated the issue where smishing (SMS phishing) reporting was not functioning on devices running iOS 26. After working closely with Apple, we’ve learned that this behavior is due to a change in iOS: Apple has removed support for third-party reporting extensions, which our Hoxhunt SMS reporting feature relies on. Apple has acknowledged this change but has not provided a timeline for restoring this functionality. Unfortunately, this means smishing reporting will remain unavailable on iOS 26 until Apple reintroduces support. We understand this may impact your security workflows and recommend continuing to report suspicious SMS messages through alternative channels provided by your organization. We will keep monitoring the situation and update you if Apple makes changes that allow us to restore this feature. Thank you for your understanding. update Jan 14, 2026: Smishing (SMS phishing) reporting on iOS 26 is now functioning again, and users can resume reporting suspicious SMS messages through the Hoxhunt app.Sep <var data-var='date'>16</var>, <var data-var='time'>11:22</var> EEST Identified - We are currently experiencing an issue where smishing (SMS phishing) reporting is not functioning as expected for users on devices running iOS 26. This is due to a significant redesign of the iOS SMS app by Apple in iOS 26, which has unfortunately removed the option to report phishing SMS from the messaging application. Our team is actively in contact with Apple regarding this matter and working to restore full functionality for smishing reporting on iOS 26. We apologize for any inconvenience this may cause.

Smishing Reporting Unavailable on iOS 26

Nov <var data-var='date'> 7</var>, <var data-var='time'>13:09</var> EET Resolved - This issue is now resolved. Please contact support@hoxhunt.com for any related questions.Nov <var data-var='date'> 7</var>, <var data-var='time'>10:35</var> EET Monitoring - A fix has been released and it is possible again to manually edit user information on the Admin portal. We are monitoring the situation to see if there are any residual related issues.Nov <var data-var='date'> 6</var>, <var data-var='time'>12:52</var> EET Identified - We have identified an issue which may prevent user information from being updated via Admin Portal > User Management > User details. Our developers are working on a fix to address this issue. Hoxhunt Support

Manual changes to user information cannot be saved in Admin Portal

Oct <var data-var='date'>30</var>, <var data-var='time'>12:51</var> EET Resolved - This incident has now been marked as Resolved. Hoxhunt SupportOct <var data-var='date'>30</var>, <var data-var='time'>10:32</var> EET Monitoring - We have released a fix to the Organization-level Pause Training feature, and you should again be able to set new pause schedules. Hoxhunt SupportOct <var data-var='date'>29</var>, <var data-var='time'>21:25</var> EET Identified - We have identified an issue with the Organization-level Pause Training feature. Currently, pausing the game at the organization level via the Admin Portal is not functioning as expected. We will release a fix for this issue as soon as possible. In the meantime, if the game needs to be paused for your organization, please request this by emailing support@hoxhunt.com.

The Organization-level Pause Training feature not functioning

Oct <var data-var='date'>30</var>, <var data-var='time'>08:49</var> EET Resolved - According to Microsoft, their services have been fully recovered from yesterday's global connectivity incident. Hoxhunt's report button in Outlook is also functioning normally. Hoxhunt SupportOct <var data-var='date'>29</var>, <var data-var='time'>23:47</var> EET Monitoring - We have observed reporting emails via the Hoxhunt Add-In is functional again. Please bear in mind that full recovery might take some time, and we will continue to monitor for changes. Microsoft anticipates a full resolution by 23:20 UTC on 29 October 2025.Oct <var data-var='date'>29</var>, <var data-var='time'>21:45</var> EET Update - According to Microsoft, they anticipate recovery by 23:20 UTC on 29 October 2025. We will continue to monitor the situation. Read more here: https://status.cloud.microsoft/m365/referrer=serviceStatusRedirectOct <var data-var='date'>29</var>, <var data-var='time'>18:42</var> EET Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>29</var>, <var data-var='time'>18:42</var> EET Update - We are continuing to work on a fix for this issue.Oct <var data-var='date'>29</var>, <var data-var='time'>18:41</var> EET Identified - We are currently investigating an issue with Hoxhunt Outlook button being unresponsive. Microsoft is having global outage, which is related to the current add-in issues. We will give an update on the matter as soon as possible. Hoxhunt Support

Hoxhunt button is not responding

Oct <var data-var='date'>29</var>, <var data-var='time'>10:35</var> EET Resolved - The fix released on the 27th of October fixed the issue. We are Resolving this incident.Oct <var data-var='date'>27</var>, <var data-var='time'>19:02</var> EET Monitoring - We have released a fix for the issue which caused threat forward emails to miss the reported emails as attachments (when configured by customers). We are closely monitoring the situation and the propagation of the fix. We sincerely apologize for the inconvenience this incident has caused for our Google Workspace customers. - Hoxhunt SupportOct <var data-var='date'>27</var>, <var data-var='time'>18:29</var> EET Update - We are currently preparing to release a fix as soon as possible. We will be closely monitoring the situation and the propagation of the fix. We sincerely apologize for the inconvenience this incident has caused for our Google Workspace customers. Hoxhunt SupportOct <var data-var='date'>27</var>, <var data-var='time'>15:53</var> EET Identified - We have identified the possible cause of this issue. A fix for this issue will be released tomorrow morning (Eastern European Time).Oct <var data-var='date'>27</var>, <var data-var='time'>14:36</var> EET Investigating - We are currently investigating an issue with the formatting of Hoxhunt Report emails of reported threats via Gmail. When a user reports a real threat (not a Hoxhunt simulation) via the Hoxhunt button in Gmail, a Hoxhunt Report email is created. The formatting of this email depends on the Threat Forwarding Forward settings in the Hoxhunt Admin portal. Currently it has been confirmed that when the setting "Reported email included as an attachment" is active, this setting is not honored and the reported email is instead visible in the body. We will continue to investigate the cause of the issue. When identified we will inform you.

Issue with formatting of Hoxhunt Report emails of reported threats via Gmail

Oct <var data-var='date'>21</var>, <var data-var='time'>16:11</var> EEST Resolved - Mitigation actions have been implemented and have helped stabilize the system. We will continue to closely monitor system performance.Oct <var data-var='date'>15</var>, <var data-var='time'>10:58</var> EEST Identified - The issue has been identified and a fix is being implemented.Oct <var data-var='date'>14</var>, <var data-var='time'>12:10</var> EEST Investigating - We are investigating an issue where Hoxhunt products are performing slower than normal. While the platform is operational occasional time out issues are possible. Our developers are investigating the issue.

Is Hoxhunt down?

Hoxhunt status is UP

Lastest published events

Issue with visibility of training content

Users may not be able to access XSAT training packages that contain custom content

Delivery issues in mail sending

Hoxhunt Services, Components and Regions

Recent Hoxhunt events

Issue with visibility of training content

Users may not be able to access XSAT training packages that contain custom content

Delivery issues in mail sending

Some users cannot complete Security Awareness Training assigned to them

Temporary Delay in Insights and Cloud Export Updates

Data duplication anomaly detected

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Is Hoxhunt down?

Hoxhunt status is UP

Lastest published events

Issue with visibility of training content

Users may not be able to access XSAT training packages that contain custom content

Delivery issues in mail sending

Hoxhunt Services, Components and Regions

Recent Hoxhunt events

Issue with visibility of training content

Users may not be able to access XSAT training packages that contain custom content

Delivery issues in mail sending

Some users cannot complete Security Awareness Training assigned to them

Temporary Delay in Insights and Cloud Export Updates

Data duplication anomaly detected

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!