May <var data-var='date'>21</var>, <var data-var='time'>12:17</var> EEST Resolved - This incident has been resolved. The issue causing some users to experience a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback has been fixed and deployed. We apologize for the inconvenience this may have caused. All affected components are now operating normally. Thank you for your patience. May <var data-var='date'>20</var>, <var data-var='time'>13:09</var> EEST Identified - Some users may be experiencing a "Something went wrong" or "servers busy" error message when attempting to report an email and view Instant Feedback. We have identified the root cause and our developers are working on a fix. We will provide an update once it has been deployed. We apologize for the inconvenience.

Some users may experience issues with Instant Feedback

May <var data-var='date'> 8</var>, <var data-var='time'>12:51</var> EEST Resolved - Hoxhunt External GraphQL API docs are again available via https://app.hoxhunt.com/docs/graphql-external/ . Hoxhunt Support May <var data-var='date'> 8</var>, <var data-var='time'>10:41</var> EEST Investigating - Docs for Hoxhunt External GQL API are currently not accessible directly via https://app.hoxhunt.com/docs/graphql-external/ . We are currently investigating the root cause and are working on a fix. As a workaround, the API docs can still be accessed via GraphQL clients like Altair, Insomnia and Postman. Hoxhunt Support

Hoxhunt External GraphQL API docs are not fully accessible

May <var data-var='date'> 7</var>, <var data-var='time'>12:14</var> EEST Resolved - This incident has been resolved. Root cause: A code change released yesterday caused certain benchmark simulations to fail loading in the admin portal. The issue was resolved in a follow-up release today. Apologies for the inconvenience caused. May <var data-var='date'> 6</var>, <var data-var='time'>16:45</var> EEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'> 6</var>, <var data-var='time'>16:14</var> EEST Update - We have identified the issue also affects the Active tab of the Benchmarks page for a smaller subset of organizations/cusotmers Error message that appears on Active and/or Inactive tabs: Error: Could not fetch benchmarks Our developers are looking into a fix for the issue. Benchmark email delivery and Reports on Insights (https://insights.hoxhunt.com/benchmark) are not affected. May <var data-var='date'> 6</var>, <var data-var='time'>16:02</var> EEST Identified - We have identified an issue with the Inactive tab of the Benchmarks page on the Admin portal (https://admin.hoxhunt.com//phishing-training/benchmarks). Our developers are looking into a fix. Actual benchmark email deliveries and reports are not affected. Reports can be viewed at https://insights.hoxhunt.com/benchmark

Benchmarks page on Admin portal does not load for some organizations

May <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> EEST Resolved - All reports in Insights as well as Hoxhunt Reports (Early Access) have been updated with fresh data as well. This incident is now marked as Resolved. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>18:18</var> EEST Update - Cloud Export datasets and CxO Reports in Insights are again up to date. Rest of reports in Insights as well as Hoxhunt Reports (Early Access) are still being updated. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>16:06</var> EEST Monitoring - The missing data has been re-processed. We are expecting it to take about 4 hours for all reporting to be up to date. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>14:04</var> EEST Update - We have expanded the affected scope of the issue to include all report types in Insights, Cloud Export datasets and Hoxhunt Reports (Early Access). Our Data Engineering team are still re-processing the data to have up-to-date data available to all Hoxhunt customers. Hoxhunt Support May <var data-var='date'> 4</var>, <var data-var='time'>13:15</var> EEST Identified - We are currently experiencing delays in data availability for CxO Report in Insights. When trying to filter the CxO Report based on previous day, the following error may appear: "A report has not been created for 03.05.206 for the time period" Our Data Engineering team is currently re-processing the data, and they expect fresh CxO Report data to be available in a few hours. Hoxhunt Support

Temporary delay in Insights, Cloud Export, and Reports updates

May <var data-var='date'> 4</var>, <var data-var='time'>10:49</var> EEST Resolved - This issue is now resolved. Response portal and all subpages of response.hoxhunt.com are now loading again. Root cause: An infrastructure configuration change did not apply as expected, causing the application to fail to load. Apologies for the inconvenience caused by this incident. Contact Support at support@hoxhunt.com in case of any questions. May <var data-var='date'> 4</var>, <var data-var='time'>10:41</var> EEST Identified - We have identified a possible cause and are looking for an immediate fix for the issue. We will provide more updates when available. May <var data-var='date'> 4</var>, <var data-var='time'>10:34</var> EEST Investigating - We are currently investigating an issue with our Response portal no loading. This includes the following components: - Threat Feed - Incident Orchestration - Feedback Rules NOTE: Threat reporting via the Outlook and Gmail plugins is NOT affected. We will provide updates on this issue as soon as we have them.

Response portal not loading

Apr <var data-var='date'>10</var>, <var data-var='time'>17:18</var> EEST Resolved - This incident has been resolved. Apr <var data-var='date'>10</var>, <var data-var='time'>17:06</var> EEST Monitoring - We have implemented a fix and verified that Instant Feedback is again operational. The issue was purely visual - users did not have access to see the Instant Feedback information although the data was processed correctly. Users can review any Instant Feedback information they might have missed via Hoxhunt Dashboard > Reported Threats. We apologize for the inconvenience the incident may have caused. Hoxhunt Support Apr <var data-var='date'>10</var>, <var data-var='time'>15:26</var> EEST Identified - We are currently working to fix an issue related to Instant Feedback. When users report a suspicious email, Instant Feedback won't load. Instead, users see a "Page Not Found" error page. Hoxhunt Support

Instant Feedback not working

Apr <var data-var='date'> 8</var>, <var data-var='time'>17:04</var> EEST Resolved - An issue affecting Hoxhunt‑owned quiz modules has been resolved. The issue caused these modules to not be visible to administrators or assignable to new training packages. It also impacted Hoxhunt‑owned quiz completions within simulation micro‑trainings. Organizations’ custom training content was not affected. Apr <var data-var='date'> 8</var>, <var data-var='time'>13:34</var> EEST Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>12:41</var> EEST Investigating - We are currently investigating an issue where some Security Awareness Training content may not be fully visible for organizations. This can affect the availability of modules within training libraries, including standard packages and micro-trainings. Our team is actively investigating the issue and will provide updates as more information becomes available.

Issue with visibility of training content

Mar <var data-var='date'>27</var>, <var data-var='time'>14:14</var> EET Resolved - This incident has been resolved. XSAT training can again be accessed normally. Hoxhunt Support Mar <var data-var='date'>27</var>, <var data-var='time'>13:24</var> EET Identified - We have identified an issue where users may be unable to access XSAT training packages that contain custom training content. Our developers have identified the root cause, and they are working to release a fix as soon as possible. Hoxhunt Support

Users may not be able to access XSAT training packages that contain custom content

Mar <var data-var='date'>11</var>, <var data-var='time'>17:38</var> EET Resolved - A fix was implemented, and email delivery returned to normal little over an hour ago. This incident has now been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>14:07</var> EET Identified - Hoxhunt is currently facing email delivery issues which our technical teams are working to fix. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Delivery issues in mail sending

Feb <var data-var='date'>20</var>, <var data-var='time'>12:22</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'>20</var>, <var data-var='time'>12:01</var> EET Monitoring - We have released a fix and we keep monitoring the situation. In more detail - the affected users could not answer any quiz in their training package when accessing the package via link. Now after the fix has been released, they can re-visit the training package and continue where they left off - via link or directly via their Hoxhunt Dashboard. Hoxhunt Support Feb <var data-var='date'>20</var>, <var data-var='time'>10:58</var> EET Identified - We have identified an issue which may prevent users from completing Security Awareness Training packages assigned to them when they access the training via link in an announcement or reminder email. Our developers have identified the root cause and are working on a fix. Hoxhunt Support

Some users cannot complete Security Awareness Training assigned to them

Feb <var data-var='date'> 3</var>, <var data-var='time'>10:18</var> EET Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>10:25</var> EET Monitoring - We are currently experiencing delays in data availability for both the Insights platform and Cloud Export. The issue occurred over the weekend (31.1–1.2), and as a result: - No Cloud Export data has been sent since 30.1.2025. - Insights CxO reports were last updated on 30.1.2025. Our Data Engineering team is currently reprocessing the data. Once these jobs finish, all data flows will return to normal. Please note that Insights CxO reports will take the longest to recover and will remain out of date for today.

Temporary Delay in Insights and Cloud Export Updates

Jan <var data-var='date'>23</var>, <var data-var='time'>17:28</var> EET Resolved - We are resolving this incident. The data on Insights portal is fixed and we have provided fixed data via Cloud Export to those customers that were affected by this incident. Apologies for the inconvenience caused. Jan <var data-var='date'>23</var>, <var data-var='time'>15:41</var> EET Identified - We have identified the impact of this issue and our data and developer teams are working on fixing any data discrepancies on the Insights portal. For those customers that have received a data file via our Cloud Export feature today/last night: We are sending a new data file with the suffix _fixed to the file. Please use this newly delivered file for your data analysis needs. Please contact support@hoxhunt.com if you have any questions regarding this. Jan <var data-var='date'>23</var>, <var data-var='time'>09:52</var> EET Investigating - During a routine data processing run, we identified an issue where some data records were duplicated. This duplication may affect the accuracy of certain data-dependent services, including: Cloud Exports Insights platform data (on insights.hoxhunt.com) We have taken steps to prevent further data corruption in future processing runs and are now actively working to assess and correct any impacted historical data. We are thoroughly investigating the root cause to prevent recurrence and are verifying the integrity of all related systems.

Data duplication anomaly detected

Jan <var data-var='date'>13</var>, <var data-var='time'>15:38</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:03</var> EET Monitoring - We now have implemented a fix and the background processing is catching up. We expect the situation to normalize within approximately 1 hour. We will continue to monitor and provide updates as needed. Jan <var data-var='date'>13</var>, <var data-var='time'>12:43</var> EET Identified - We are currently experiencing slowness in background processing tasks. This affects email, Teams, Slack, and Magic link delivery, which are slower than normal. Our team has identified a likely cause and is actively working on a fix. We will provide updates as progress is made.

Background processing delays affecting notifications, email delivery, and links

Jan <var data-var='date'>13</var>, <var data-var='time'>12:31</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'>12</var>, <var data-var='time'>16:00</var> EET Monitoring - We previously identified and resolved an issue affecting a few individual training packages published in 2023 and 2024 (https://status.hoxhunt.com/incidents/kxk0fm3crg1c). We will continue investigating and closely monitor the situation, as we have now received additional reports.

Quizzes cannot be answered in a small number of training packages (SAT)

Jan <var data-var='date'> 6</var>, <var data-var='time'>13:17</var> EET Resolved - This incident has now been resolved. Hoxhunt Support Jan <var data-var='date'> 6</var>, <var data-var='time'>11:13</var> EET Monitoring - A fix has been implemented and email delivery is back to normal. We are monitoring the situation to ensure continued stability. Jan <var data-var='date'> 5</var>, <var data-var='time'>18:38</var> EET Identified - Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin) Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> EET Resolved - This incident has been resolved. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:22</var> EET Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>31</var>, <var data-var='time'>15:58</var> EET Monitoring - The issue is affecting few individual training packages our customers have published during 2023 and 2024. We have managed to mitigate the issue within those training packages, and will continue our mitigation efforts as well as keep monitoring the situation. Hoxhunt Support Dec <var data-var='date'>30</var>, <var data-var='time'>14:05</var> EET Identified - We have identified an issue affecting a small number of training packages. End users are unable to complete an affected training package due to a persistent error when answering the quiz. Our team has identified the root cause and are working to release a fix as soon as possible. Hoxhunt Support

Jan <var data-var='date'> 5</var>, <var data-var='time'>13:45</var> EET Resolved - This incident has been resolved. All background tasks are running normally. We apologize for the inconvenience caused by this incident. Jan <var data-var='date'> 2</var>, <var data-var='time'>20:28</var> EET Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 2</var>, <var data-var='time'>15:21</var> EET Update - Situation has somewhat improved but background tasks are still heavily congested. Our team continues to remedy and resolve the issue with highest priority. Hoxhunt Support Jan <var data-var='date'> 2</var>, <var data-var='time'>14:15</var> EET Identified - We have identified an issue where some background tasks are not being processed correctly. This is impacting multiple components, including incident orchestration and data exports. Our team is investigating and working to resolve the issue. We will provide updates as more information becomes available.

Background task issues affecting multiple Hoxhunt components

Dec <var data-var='date'>22</var>, <var data-var='time'>15:37</var> EET Resolved - This issue is now resolved and all missing images and videos are now restored. Apologies for the inconvenience caused. Dec <var data-var='date'>22</var>, <var data-var='time'>15:05</var> EET Update - We are continuing to investigate this issue. Dec <var data-var='date'>22</var>, <var data-var='time'>14:59</var> EET Investigating - We have identified an issue with a small number of videos in our Security Awareness Training modules not loading. Including, but not limited to the following topics: - Creating strong passwords - Smishing (SMS + phishing) - Audio deepfakes - Multi-factor Authentication Additionally part of our modules are also missing images. Our developers are determining the cause and they will implement a fix as soon as possible.

Number of Security Awareness Training videos and images not loading

Dec <var data-var='date'>11</var>, <var data-var='time'>15:01</var> EET Resolved - We are resolving this incident. After investigation it was revealed the number of training package reminder emails that were not sent due to this incident was minimal. Those users that are suppose to still receive reminder emails will be receiving them next week. Apologies for the inconvenience. Dec <var data-var='date'>11</var>, <var data-var='time'>13:25</var> EET Monitoring - This issue is now resolved. Users that had issues with accessing training packages should now be able to access them. We are still monitoring the training package reminder emails and we will provide an update on this soon. Dec <var data-var='date'>11</var>, <var data-var='time'>12:16</var> EET Identified - We have identified an issue with our SAT training packages which for part of our customers / users may result in: - Training packages not opening for users (a 404 error is shown) - Training package reminder emails not being sent We are investigating the full scope of this issue and are working on an immediate fix.

Issues related to training packages (SAT)

Dec <var data-var='date'> 5</var>, <var data-var='time'>11:52</var> EET Resolved - Cloudflare has informed the issue is resolved. Cause: "A change made to how Cloudflare's Web Application Firewall parses requests caused Cloudflare's network to be unavailable for several minutes" Source and more information: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 We are resolving this incident. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:20</var> EET Monitoring - Cloudflare has implemented a fix. https://www.cloudflarestatus.com/incidents/l Our Knowledge Base and Support portal at support.hoxhunt.com is available again. We are monitoring the situation. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:06</var> EET Identified - There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. This includes our Knowledge Base at support.hoxhunt.com Source: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q

Hoxhunt performance issue due to Cloudflare Global Network issues

Nov <var data-var='date'>27</var>, <var data-var='time'>16:45</var> EET Resolved - This issue is now resolved. If needed users can visit game.hoxhunt.com and click on the received simulations in the Activities section to (re)do any micro-trainings. Apologies for the inconvenience. Nov <var data-var='date'>27</var>, <var data-var='time'>16:14</var> EET Identified - We have identified an issue with the "threat indicator" (also known as "markers") type of micro-training users receive after reporting a Hoxhunt phishing simulation email. After the training loads either the browser may freeze completely or clicking the "Next" button does not make the training proceed. Our developers are looking into an immediate fix for this issue.

Threat indicator/markers type micro-training does not proceed

Nov <var data-var='date'>26</var>, <var data-var='time'>13:20</var> EET Resolved - This incident has now been declared as resolved. Microsoft's global rollout for the fix took some time but Hoxhunt has verified in its own test environments that add-in deployment again working as expected. Hoxhunt Support Team Nov <var data-var='date'>25</var>, <var data-var='time'>13:20</var> EET Monitoring - Microsoft's Engineering team has rolled out a fix to production a moment ago, and they are expecting it to arrive to affected tenants soon. Hoxhunt Support Team Nov <var data-var='date'>24</var>, <var data-var='time'>11:08</var> EET Update - Microsoft has been able to reproduce the issue and continues to pinpoint the root cause with their engineers. Hoxhunt Support Team Nov <var data-var='date'>24</var>, <var data-var='time'>09:24</var> EET Investigating - Microsoft is having issues with add-in deployment via M365 Admin Center > Integrated Apps, potentially preventing add-ins from being centrally deployed, re-deployed and updated both via manifests as well as via AppSource. Microsoft is currently investigating the root cause, and their progress can be observed here: https://github.com/OfficeDev/office-js/issues/6321 NOTE: The deployment issue doesn't affect the functionality of currently deployed Hoxhunt add-ins. Hoxhunt Support Team

Deploying Outlook add-ins might fail via Integrated Apps page of the M365 admin center

Nov <var data-var='date'>25</var>, <var data-var='time'>16:09</var> EET Resolved - This incident has now been resolved. Apologies for any inconvenience caused. Nov <var data-var='date'>25</var>, <var data-var='time'>14:26</var> EET Monitoring - Email delivery issues are declining. We are monitoring the situation. Nov <var data-var='date'>25</var>, <var data-var='time'>13:00</var> EET Identified - Hoxhunt is currently facing email delivery issues, our technical teams are working to fix this. Normal adaptive phishing training simulations are delayed as the delivery attempt will be re-tried if the delivery is not successful (in these instances our system automatically deletes the errored delivery attempts and user statistics are not affected.) Customers in Google environments are not affected by this. Threat forwarding emails are not affected by this as they are sent in the user's context. Affected flows: - Incident escalation emails (delivery will be re-tried automatically but some delay might occur) - Automated technical testing emails (not re-tried) - Magic links for signing in (not re-tried) - Email verification emails (not re-tried) - Welcome emails for starting the training (not re-tried for self-onboarding flow via game.hoxhunt.com/begin)

Nov <var data-var='date'>18</var>, <var data-var='time'>20:43</var> EET Resolved - According to Cloudflare, all services are now operating normally, and it is considered safe to re-enable any Cloudflare services that were temporarily disabled during the incident. Cloudflare’s engineering teams continue to monitor the platform and investigate the earlier disruption. A final update will be shared once the investigation is complete. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>15:17</var> EET Monitoring - Issues due to this incident at Cloudflare have continued and can still cause pages from Hoxhunt or reporting via the Hoxhunt button to not work. Cloudflare has informed they made an immediate fix and we are now again monitoring the situation. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Nov <var data-var='date'>18</var>, <var data-var='time'>14:38</var> EET Identified - There is a current issue at Cloudflare Global Network which may result in slow performance at Hoxhunt or pages not loading with a Cloudflare "Internal Server Error" page. Cloudflare has informed the issue is identified and services are already recovering. We are monitoring the situation. Source: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

Nov <var data-var='date'>13</var>, <var data-var='time'>15:17</var> EET Resolved - This issue is now resolved. Insights CxO reports are now updated. Apologies any the inconvenience caused. Nov <var data-var='date'>13</var>, <var data-var='time'>10:58</var> EET Monitoring - Due to an issue with updating organization data, the CxO report on the Insights portal is currently not updated. We have implemented an immediate fix and the data should come available in the next hours. We are monitoring this issue until then.

Is Hoxhunt down?

Hoxhunt status is UP

Lastest published events

Some users may experience issues with Instant Feedback

Hoxhunt External GraphQL API docs are not fully accessible

Benchmarks page on Admin portal does not load for some organizations

Hoxhunt Services, Components and Regions

Recent Hoxhunt events

Some users may experience issues with Instant Feedback

Hoxhunt External GraphQL API docs are not fully accessible

Benchmarks page on Admin portal does not load for some organizations

Temporary delay in Insights, Cloud Export, and Reports updates

Response portal not loading

Instant Feedback not working

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Is Hoxhunt down?

Hoxhunt status is UP

Lastest published events

Some users may experience issues with Instant Feedback

Hoxhunt External GraphQL API docs are not fully accessible

Benchmarks page on Admin portal does not load for some organizations

Hoxhunt Services, Components and Regions

Recent Hoxhunt events

Some users may experience issues with Instant Feedback

Hoxhunt External GraphQL API docs are not fully accessible

Benchmarks page on Admin portal does not load for some organizations

Temporary delay in Insights, Cloud Export, and Reports updates

Response portal not loading

Instant Feedback not working

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!