Sep <var data-var='date'>30</var>, <var data-var='time'>19:12</var> PDT Resolved - This issue has been resolved, and the HouseCanary API is operating normally. Clients should no longer experience connection errors. We apologize for any inconvenience and thank you for your patience. If you continue to have issues, please contact our support team. Sep <var data-var='date'>30</var>, <var data-var='time'>18:26</var> PDT Investigating - We are currently investigating an issue causing some clients to experience connection errors when accessing HouseCanary APIs. Our team is actively working to identify the cause and restore normal service. We will provide an update as soon as more information is available.

API Connectivity Issues

Sep <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT Resolved - The October AVM processing has been completed

The October AVM processing has been completed

Aug <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT Resolved - The September AVM processing has been completed

The September AVM processing has been completed

Jul <var data-var='date'>30</var>, <var data-var='time'>17:00</var> PDT Resolved - The August AVM processing has been completed

The August AVM processing has been completed

Jun <var data-var='date'>30</var>, <var data-var='time'>17:48</var> PDT Resolved - The July AVM processing has been completed

The July AVM processing has been completed

May <var data-var='date'>29</var>, <var data-var='time'>16:04</var> PDT Resolved - The June AVM processing has been completed

The June AVM processing has been completed

Apr <var data-var='date'>30</var>, <var data-var='time'>13:05</var> PDT Resolved - The May AVM processing has been completed

The May AVM processing has been completed

Mar <var data-var='date'>31</var>, <var data-var='time'>13:39</var> PDT Resolved - The April AVM processing has been completed

The April AVM processing has been completed

Mar <var data-var='date'>12</var>, <var data-var='time'>10:58</var> PDT Resolved - Access has been fully restored to data related to California Regional MLS (CRMLS), which impacts several areas of California. All previously impacted products, with the exception of Acquisition Explorer, are now fully operational. Dec <var data-var='date'>22</var>, <var data-var='time'>12:28</var> PST Identified - We are currently experiencing an outage related to California Regional MLS (CRMLS), which impacts several areas of California. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

MLS Outage - California Regional MLS (CRMLS)

Feb <var data-var='date'>27</var>, <var data-var='time'>11:09</var> PST Resolved - The March AVM processing has been completed

The March AVM processing has been completed

Jan <var data-var='date'>30</var>, <var data-var='time'>16:07</var> PST Resolved - The February AVM processing has been completed

The February AVM processing has been completed

Jan <var data-var='date'> 9</var>, <var data-var='time'>11:53</var> PST Resolved - As part of our efforts to add additional geographic coverage to HouseCanary's product suite, we will be enabling MetroList which covers the MSAs noted below. Starting this afternoon, Acquisition Explorer clients that have buyboxes enabled in the noted MSAs can expect increased lead volume due to this addition. MSAs: Sacramento-Roseville-Folsom, CA Stockton-Lodi, CA Modesto, CA Yuba City, CA

Increased lead volume due to addition of new MLS - MetroList (Sacramento)

Jan <var data-var='date'> 9</var>, <var data-var='time'>10:16</var> PST Resolved - The issue has been resolved. Acquisition Explorer clients that have buyboxes enabled in the impacted MSAs can expect increased lead volume. Dec <var data-var='date'>18</var>, <var data-var='time'>09:51</var> PST Identified - We are currently experiencing an outage in the Kiryas Joel-Poughkeepsie-Newburgh, NY MSA and parts of the New York-Newark-Jersey City, NY-NJ MSA related to OneKey MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

MLS Outage - OneKey MLS

Jan <var data-var='date'> 6</var>, <var data-var='time'>08:01</var> PST Identified - We are currently experiencing an outage in the Tucson, AZ MSA related to the MLS of Southern Arizona. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

MLS Outage - MLS of Southern Arizona

Dec <var data-var='date'>31</var>, <var data-var='time'>10:46</var> PST Resolved - The January AVM processing has been completed

The January AVM processing has been completed

Dec <var data-var='date'>19</var>, <var data-var='time'>10:52</var> PST Identified - We are currently experiencing an outage in the Miami-Fort Lauderdale-West Palm Beach, FL MSA related to Miami MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

MLS Outage - Miami MLS

Dec <var data-var='date'>16</var>, <var data-var='time'>14:09</var> PST Identified - We are currently experiencing an outage in the St. Louis, MO-IL and Cape Girardeau, MO-IL MSAs related to the Mid America Regional Information Services (MARIS) MLS. Delivery of new listing information and updates specific to this MLS will be delayed until the outage is remediated. In addition, information related to this MLS will be limited within our applications until this has been resolved. We will provide an update once we have identified a resolution timeline.

MLS Outage - Mid America Regional Information Services (MARIS)

Nov <var data-var='date'>26</var>, <var data-var='time'>13:46</var> PST Resolved - The December AVM processing has been completed

The December AVM processing has been completed

Nov <var data-var='date'>16</var>, <var data-var='time'>02:00</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>15</var>, <var data-var='time'>23:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>11:46</var> PDT Scheduled - We will be conducting our annual Disaster Recovery testing which will result in us taking our system offline for a short period of time. We perform this test annually to ensure we can provide ongoing access to our product suite in the event of a major disaster. As part of this test, please be advised that the full HouseCanary and ComeHome product suite will experience intermittent downtime starting at 11pm PT on Saturday, November 15th for approximately 3 hours.

Annual Disaster Recovery and Business Continuity Test

Oct <var data-var='date'>31</var>, <var data-var='time'>14:39</var> PDT Resolved - The November AVM processing has been completed

The November AVM processing has been completed

Oct <var data-var='date'>20</var>, <var data-var='time'>15:02</var> PDT Resolved - Earlier today, some of our service providers were impacted by a widespread partial outage of a major cloud provider. Core HouseCanary applications and services were not impacted, but some new user sign ups did experience errors during the sign up process. This incident has now been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:00</var> PDT Update - We are continuing to monitor the situation with our service providers. New user sign ups are the most impacted at this time and may experience issues during the sign up process. Core HouseCanary applications continue to operate without incident for existing clients. Oct <var data-var='date'>20</var>, <var data-var='time'>08:43</var> PDT Monitoring - Some users may experience intermittent errors when accessing or signing up for HouseCanary's Solutions Platform due to a partial outage of a major cloud provider. We are monitoring the situation closely.

Intermittent errors related to partial outage of cloud provider

Oct <var data-var='date'> 1</var>, <var data-var='time'>02:04</var> PDT Resolved - The October AVM processing has been completed

Sep <var data-var='date'> 3</var>, <var data-var='time'>09:42</var> PDT Resolved - This issue has now been resolved. The root cause was a definitional change that required views to be refreshed, which has now been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:12</var> PDT Identified - We've identified an issue where some clients may have trouble accessing Bulk Property Data via Snowflake. We are actively investigating the issue.

Bulk Property Data - some clients may have trouble accessing data via Snowflake

Aug <var data-var='date'>29</var>, <var data-var='time'>19:15</var> PDT Resolved - The September AVM processing has been completed

Jul <var data-var='date'>31</var>, <var data-var='time'>14:44</var> PDT Resolved - The August AVM processing has been completed

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API Connectivity Issues

The October AVM processing has been completed

The September AVM processing has been completed

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API Connectivity Issues

The October AVM processing has been completed

The September AVM processing has been completed

The August AVM processing has been completed

The July AVM processing has been completed

The June AVM processing has been completed