Sep <var data-var='date'> 3</var>, <var data-var='time'>15:42</var> PDT Resolved - The infrastructure issue affecting multiple services across our website has been resolved. All services have returned to normal operation. We will continue to monitor the environment to ensure stability. Thank you for your patience while we worked to resolve the issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:29</var> PDT Update - We're seeing early signs of recovery from the cloud provider. We'll continue to monitor full service restoration. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:21</var> PDT Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>15:07</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'> 3</var>, <var data-var='time'>14:44</var> PDT Investigating - We are experiencing infrastructure instability affecting multiple services across our website. Users may encounter intermittent errors, slower response times, or temporary service disruptions. We are actively investigating and working to restore normal service. We’ll provide additional updates as more information becomes available.

Service Instability

Aug <var data-var='date'>11</var>, <var data-var='time'>16:34</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>11</var>, <var data-var='time'>15:55</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>11</var>, <var data-var='time'>15:53</var> PDT Update - We are operational again. RCA will be forthcoming. Aug <var data-var='date'>11</var>, <var data-var='time'>14:56</var> PDT Update - The fix is being deployed. Will post an update within the next 30 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>14:17</var> PDT Update - We believe we have identified the issue and are testing a fix. Will post an update within the next 30 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>13:48</var> PDT Update - We are still investigating. The delay is now approximately 3 minutes. Will post an update within the next 30 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>13:18</var> PDT Update - We are still investigating. The delay is now approximately 30 minutes. Will post an update within the next 30 minutes. Aug <var data-var='date'>11</var>, <var data-var='time'>12:59</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>11</var>, <var data-var='time'>12:58</var> PDT Investigating - Payments are being processed; the status of cash, check, and other payments is delayed. We are investigating the issue and will post an update by 1:15 pm Pacific Time.

Delayed job payment status for cash/check/other invoice payments (up to 1 hour)

Jul <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 2</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:29</var> PDT Scheduled - Housecall Pro will undergo scheduled maintenance for a necessary DB upgrade. No data will be lost and no action will be required.

Scheduled Maintenance

Jul <var data-var='date'> 2</var>, <var data-var='time'>14:41</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>13:37</var> PDT Update - The issue was fully resolved at 1:21 pm ET Jul <var data-var='date'> 2</var>, <var data-var='time'>09:56</var> PDT Update - We have verified the root cause and a fix in our staging environment. We will deploy the change to production in the next 30 mins. Once validated we will begin to shift traffic back to CSR AI. Jul <var data-var='date'> 2</var>, <var data-var='time'>08:58</var> PDT Update - We are still investigating but all calls are being handled by our HCP Assist team. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:23</var> PDT Update - We are working with our partner to resolve. In the interim we are going to route calls to our HCP Assist. Jul <var data-var='date'> 2</var>, <var data-var='time'>07:19</var> PDT Investigating - We identified an issue affecting our CSR AI voice assistant that some calls were not being handled correctly, resulting in incomplete call experiences.

CSR AI Voice Assistant Call Failures

Jun <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> PDT Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 4</var>, <var data-var='time'>23:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:52</var> PDT Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'> 4</var>, <var data-var='time'>05:50</var> PDT Scheduled - We have scheduled routine maintenance for Thursday, June 4, from 11:00 PM to 1:00 AM Pacific (2:00 AM to 4:00 AM Eastern). During this window the Housecall Pro web and mobile apps may be briefly unavailable. No action is needed and no data will be affected. The apps will come back automatically.

Scheuled Database Upgrade

May <var data-var='date'>21</var>, <var data-var='time'>11:49</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>21</var>, <var data-var='time'>11:44</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>21</var>, <var data-var='time'>10:20</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>21</var>, <var data-var='time'>09:50</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>21</var>, <var data-var='time'>09:39</var> PDT Investigating - We have identified a service disruption affecting our CSR AI voice features due to an outage with a third-party upstream provider. Non-AI CSR functionality is not impacted. We are actively monitoring the situation with our vendor and will provide updates as more information becomes available.

CSR AI Service Disruption

Apr <var data-var='date'> 3</var>, <var data-var='time'>15:35</var> PDT Resolved - This incident has been resolved. The 3rd party integration issue has recovered. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:32</var> PDT Update - We have observed a recovery in the services of our 3rd-party integration. Issues in the user interfaces for HCP Pro Web, iOS Mobile App, and Andriod Mobile App should be back to normal at this point in time. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:29</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:29</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:17</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> PDT Update - We are continuing to investigate this issue. Apr <var data-var='date'> 3</var>, <var data-var='time'>15:16</var> PDT Investigating - We are currently experiencing a problem with a 3rd-part integration with Amplitude which controls certain user interface experiences across our web and mobile applications. We are seeing recovery in the 3rd-party integration and we are monitoring the system's recovery to normal operations.

3rd-party outage causing user interface issues

Feb <var data-var='date'>17</var>, <var data-var='time'>19:08</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>13:43</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>17</var>, <var data-var='time'>11:38</var> PST Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>17</var>, <var data-var='time'>10:05</var> PST Investigating - We are currently investigating an issue affecting the voice dialer functionality and are actively working to resolve it as quickly as possible. Thank you for your patience and understanding.

Degraded performance with voice dialer for some Pros

Jan <var data-var='date'>27</var>, <var data-var='time'>09:48</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>09:16</var> PST Monitoring - A fix has been implemented, and we are monitoring results. Jan <var data-var='date'>27</var>, <var data-var='time'>09:01</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>08:51</var> PST Investigating - We are currently experiencing instability affecting our web and mobile applications that began at 7:34 AM PST. Some users may encounter intermittent errors, slow performance, or difficulty accessing certain features. Our engineering team is actively investigating and working to stabilize the platform. We will continue to provide updates as progress is made and will share additional details once the issue is fully resolved. Thank you for your patience.

Web & Mobile Application Performance Issues

Nov <var data-var='date'>18</var>, <var data-var='time'>10:55</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:36</var> PST Update - Cloudflare continues to experience intermittent errors, but our services have largely recovered. Nov <var data-var='date'>18</var>, <var data-var='time'>07:59</var> PST Update - Cloudflare continues to report that recovery is in process. Nov <var data-var='date'>18</var>, <var data-var='time'>07:21</var> PST Update - Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services. Nov <var data-var='date'>18</var>, <var data-var='time'>06:48</var> PST Monitoring - Cloudflare is reporting that recovery is in process. We are monitoring the impact on our services. Nov <var data-var='date'>18</var>, <var data-var='time'>06:21</var> PST Update - We are continuing to monitor Cloudflare's recovery. Nov <var data-var='date'>18</var>, <var data-var='time'>05:53</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>05:36</var> PST Update - Due to the ongoing Cloudflare issues, CSR AI calls are being forwarded directly to the designated forwarding number. Nov <var data-var='date'>18</var>, <var data-var='time'>04:58</var> PST Investigating - We’re currently investigating an issue caused by a Cloudflare outage that is impacting integrations with Fundbox and Pipe.

Cloudflare Outage Impacting Integrations

Oct <var data-var='date'>25</var>, <var data-var='time'>12:34</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>24</var>, <var data-var='time'>10:57</var> PDT Investigating - Between (6:33 AM – 6:53 AM MT) on October 24, Housecall Pro experienced a 20-minute service outage that affected access for some users. The issue was caused by a database update that temporarily impacted system availability. Our engineering team quickly identified the cause, restored service, and verified full system stability shortly after. We’ve implemented additional safeguards in our release process to prevent similar incidents in the future.

Temporary Service Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>07:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>07:48</var> PDT Investigating - We are investigating persisting issues involving the AWS US-East-1 Outage impacting Twilio's Voice and Text services.

AWS US-East-1 Outage impacting Twilio Services

Oct <var data-var='date'>20</var>, <var data-var='time'>03:26</var> PDT Resolved - Resolved - At this time AWS is reporting full recovery. Services dependent upon AWS have fully recovered. Oct <var data-var='date'>20</var>, <var data-var='time'>03:02</var> PDT Monitoring - Monitoring - At this time we are experiencing performance degradation across some products due to an ongoing AWS incident( https://health.aws.amazon.com/health/status ) with their US1 Region. We have activated our incident response team and have all hands on deck working on remediation. We will provide another update in 60 minutes or as soon as more information becomes available.

AWS US-East-1 Outage

Jun <var data-var='date'>17</var>, <var data-var='time'>09:46</var> PDT Resolved - Issue resolved Jun <var data-var='date'>17</var>, <var data-var='time'>09:28</var> PDT Monitoring - We have deployed a fix and are currently monitoring the impact. Jun <var data-var='date'>17</var>, <var data-var='time'>09:00</var> PDT Investigating - Some users experienced a starter state for chat when they should have been able to use chat functionality. We have identified the root cause and are seeing some improvments.

Chat Degradation

Jun <var data-var='date'>12</var>, <var data-var='time'>17:58</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>13:52</var> PDT Monitoring - Google is reporting some recovery and we are seeing some recovery to the AI tooling. Jun <var data-var='date'>12</var>, <var data-var='time'>12:08</var> PDT Investigating - Google Cloud is experiencing degraded performance with its API, which powers some of our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

Degraded AI Service Performance

Jun <var data-var='date'>10</var>, <var data-var='time'>14:05</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>09:32</var> PDT Update - We are continuing to to monitor OpenAI for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:20</var> PDT Update - We are continuing to to monitor OpenAI for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>08:19</var> PDT Update - We are continuing to to monitor OpenAI for this issue. Jun <var data-var='date'>10</var>, <var data-var='time'>07:57</var> PDT Identified - OpenAI is experiencing degraded performance with its API, which powers our AI features. You may see error messages, experience latency, or encounter other unexpected behavior when using AI functionality in Housecall Pro. OpenAI is working diligently to resolve the issue. Please subscribe to our status page for updates.

Dec <var data-var='date'> 7</var>, <var data-var='time'>01:01</var> PST Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 7</var>, <var data-var='time'>00:01</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>15:47</var> PST Scheduled - We’re excited to announce a planned system upgrade that will enhance the reliability and consistency of your experience, especially during peak usage hours. In order to complete this update, Housecall Pro will be temporarily unavailable during the following time: When: Saturday, December 7, 2024, at 3:00 AM ET to 4:00 AM ET We appreciate your understanding as we continue to make improvements to the platform.

Housecall Pro system upgrade - 12.7.2024

Sep <var data-var='date'>27</var>, <var data-var='time'>16:17</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>27</var>, <var data-var='time'>06:56</var> PDT Identified - We have identified the issue and are actively working to remediate.

Customer call logs for some customers are currently unavailable via the iOS and Android apps

May <var data-var='date'>17</var>, <var data-var='time'>16:00</var> PDT Resolved - This issue is resolved. May <var data-var='date'>17</var>, <var data-var='time'>13:52</var> PDT Monitoring - A potential fix for this issue has been deployed, and we are monitoring impact of this fix. May <var data-var='date'>17</var>, <var data-var='time'>13:03</var> PDT Identified - We’re currently seeing a degraded experience with new Pipeline cards not displaying on the board. Jobs and leads are being created successfully and can still be accessed elsewhere in the platform. We apologize for any inconvenience this may have caused. Our team is actively working to resolve the issue, and we appreciate your patience and understanding.

Pipeline card status and updates are delayed

May <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> PDT Resolved - All tasks are now visible on Android devices. Thank you for your patience as we quickly resolved the issue. May <var data-var='date'> 9</var>, <var data-var='time'>13:40</var> PDT Identified - We have identified an issue with viewing newly created Tasks on Android devices. The root cause has been found and are working on a fix.

Newly created Tasks on Android devices not visible

Apr <var data-var='date'> 3</var>, <var data-var='time'>12:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 3</var>, <var data-var='time'>02:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 2</var>, <var data-var='time'>18:51</var> PDT Identified - Our partner Amplitude is experiencing broad outages which may impact access to some features in your account. They have identified the root cause and are working on the remediation actions. Please subscribe to our status page to receive updates.

Third-party outage is impacting platform features

Feb <var data-var='date'>27</var>, <var data-var='time'>12:39</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>23</var>, <var data-var='time'>16:09</var> PST Monitoring - We have implemented a fix and communicated to all impacted customers how they can get back to full usage of SMS messaging. Feb <var data-var='date'>23</var>, <var data-var='time'>11:28</var> PST Identified - Earlier today, a technical issue impacted a small number of our customers who have lost access to SMS messaging through our platform. We are working to resolve this issue immediately and will be communicating to all impacted customers as soon as we have a resolution.

SMS messaging impacted for a small subset of customers

Feb <var data-var='date'>26</var>, <var data-var='time'>03:00</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>26</var>, <var data-var='time'>02:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>23</var>, <var data-var='time'>21:39</var> PST Scheduled - We have a scheduled maintenance window for our chat feature. During this time chat services will be temporarily unavailable.

Chat scheduled maintenance

Feb <var data-var='date'> 2</var>, <var data-var='time'>20:55</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 2</var>, <var data-var='time'>18:05</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 2</var>, <var data-var='time'>17:31</var> PST Update - We are continuing to investigate this issue. Feb <var data-var='date'> 2</var>, <var data-var='time'>16:32</var> PST Investigating - Our Customer Search is currently slow to add or change Customers. If you add a new customer, or change an existing one, that change will not show up in searches immediately. We are diligently working to restore the service and appreciate your patience. Please subscribe to our status page to receive updates.

Customer Search for new and changed customers is delayed

Sep <var data-var='date'>21</var>, <var data-var='time'>10:07</var> PDT Resolved - Google has resolved the issue and functionality should be fully restored. We are monitoring closely to ensure no further issues. Sep <var data-var='date'>21</var>, <var data-var='time'>09:15</var> PDT Monitoring - Google is experiencing degraded performance with its Google Calendar API. This may be causing users to see error messages, experience latency, or other unexpected behavior when accessing their Google Calendar through Housecall Pro. They are working diligently to address the issue. Please subscribe to our status page to receive updates. Sep <var data-var='date'>21</var>, <var data-var='time'>07:49</var> PDT Identified - We are investigating an issue with syncing Google calendars. Google API is experiencing degraded performance.

Is Housecall Pro down?

Housecall Pro status is UP

Lastest published events

Service Instability

Delayed job payment status for cash/check/other invoice payments (up to 1 hour)

Scheduled Maintenance

Housecall Pro Services, Components and Regions

Recent Housecall Pro events

Service Instability

Delayed job payment status for cash/check/other invoice payments (up to 1 hour)

Scheduled Maintenance

CSR AI Voice Assistant Call Failures

Scheuled Database Upgrade

CSR AI Service Disruption