THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>10:00</var> - <var data-var='time'>11:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>20:51</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Global-3 US Point of Presence Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>25</var>, <var data-var='time'>02:00</var> - <var data-var='time'>04:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>20:50</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>17:00</var> - <var data-var='time'>18:30</var> UTC Aug <var data-var='date'>13</var>, <var data-var='time'>15:29</var> UTC Scheduled - We have scheduled maintenance for one of the nodes of our Global-2 EU Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant node and other Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Global-2 EU Point of Presence Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>24</var>, <var data-var='time'>02:00</var> - <var data-var='time'>04:00</var> UTC Aug <var data-var='date'>19</var>, <var data-var='time'>20:50</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:24</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>15</var>, <var data-var='time'>23:26</var> UTC Resolved - This incident has been resolved. Service restoration was completed and all affected services have returned to normal operation. Aug <var data-var='date'>15</var>, <var data-var='time'>14:27</var> UTC Identified - We are experiencing service degradation on one of our Global-2 EU nodes, related to a cooling system outage at the site. Dedicated engineers are currently working to restore the affected infrastructure and service as quickly as possible. Other nodes in the same region, and in other regions remain unaffected. Other profiles are not affected.

Global-2 EU PoP service degradation

Jul <var data-var='date'>24</var>, <var data-var='time'>12:51</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:50</var> UTC Update - This issue has been resolved Jul <var data-var='date'>24</var>, <var data-var='time'>12:40</var> UTC Investigating - There is currently an issue affecting session reporting in the dashboard. Updates for new sessions will not appear in the dashboard until this issue is resolved.

Session Reporting

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> UTC Resolved - Our internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience Jul <var data-var='date'> 8</var>, <var data-var='time'>19:05</var> UTC Investigating - We are aware of and investigating an issue impacting the ability to change SIM state on G3 profiles. We've engaged our providers and will provide further information as soon as it becomes available

G3 Profile (ICCID prefix 89464*) State Change Workflow Disruption

Jun <var data-var='date'>20</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>00:46</var> UTC Monitoring - We are currently experiencing a disturbance on Roaming on our Global-3 profile (8946) in the US. The issue has been identified and a fix has been implemented, we are currently monitoring as we see traffic returning to normal levels.

Global 3 (8946 Prefix) Roaming Issues on US PoP

Jun <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>22:05</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Jun <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:14</var> UTC Scheduled - We have scheduled maintenance on the Global-2 network platform on 17 June 2026 from 04:00 to 08:00 UTC. During this window, customers using Global-2 SIMs may experience temporary disruptions to the following: - SIM management and provisioning via the Hologram Dashboard and API - Usage reports Cellular connectivity for Global-2 SIMs is not expected to be affected, and other Global profiles are not impacted by this maintenance. Devices should remain connected throughout the maintenance window. We will post updates if the scope or timeline changes.

Global-2 Platform Maintenance (Connectivity Not Affected)

Jun <var data-var='date'>16</var>, <var data-var='time'>15:55</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>09:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>09:01</var> UTC Investigating - Hologram Engineers have identified an issue with the usage consumer from one of our carrier partners. We are investigating a fix. Connectivity is not affected. This is only impacting G1 Carrier Profiles starting with 8944*

Delayed Usage Reporting G1 Carrier Profiles starting with 8944*

Jun <var data-var='date'>10</var>, <var data-var='time'>14:40</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>05:37</var> UTC Identified - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

New registrations and data sessions service disruption on Global-2 SIMs (8935* Prefix)

Jun <var data-var='date'>10</var>, <var data-var='time'>12:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> UTC Investigating - We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). Some devices might have trouble establishing or maintaining sessions. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

G2 Data Session Disruption in EU

Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>19:22</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence on Wednesday, June 10, 2026 from 08:00 to 09:00 UTC. This maintenance will involve work to improve our backend systems in one of our US PGW G3 (89464*) profiles. During the maintenance window, active data may experience a brief interruption. Other profiles are not impacted.

Jun <var data-var='date'> 3</var>, <var data-var='time'>16:23</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>21:23</var> UTC Investigating - We are currently experiencing a backlog causing delays in SIM state changes for Global-1 profiles. Customers may experience longer than expected processing times when activating, deactivating, or pausing SIMs. We are unable to provide an estimated resolution time at this point, but we are actively working to clear the backlog. Cellular network connectivity and other API services are unaffected.

Delayed SIM State Changes on Global-1 Profiles (ICCID prefix 894450)

Jun <var data-var='date'> 2</var>, <var data-var='time'>21:52</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>16:48</var> UTC Investigating - We are seeing intermittent connectivity with some of our US2 profiles. Verizon is currently investigating the issue. All other profiles remain unaffected.

Intermittent connectivity on US2-profiles (ICCID prefix 89418)

May <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>19:14</var> UTC Scheduled - We will be undergoing a planned maintenance affecting new and existing data sessions only on Global- profiles with ICCID prefix 89445. Expected downtime is 10 mins, within the maintenance time window only. Other profiles are unaffected.

Planned maintenance on Global-1 (89445*) profiles

May <var data-var='date'>19</var>, <var data-var='time'>14:26</var> UTC Resolved - We are caught up on all delayed operations. May <var data-var='date'>18</var>, <var data-var='time'>21:13</var> UTC Investigating - We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>17:37</var> UTC Scheduled - This maintenance will involve work to improve our backend systems in one of our US PGW G2 (89357*) profiles. During the maintenance window, active data sessions will experience a brief interruption. Redundant point-of-presence will remain fully operational. Other profiles are not impacted.

Upcoming maintenance on our G2 (89357*) US PGW

May <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>16:08</var> UTC Scheduled - We will be undergoing a planned maintenance on affecting administrative operations (activations, state/plan changes and usage reporting) only on Global-3 profiles with ICCID prefix 89464. Connectivity is not impacted by this. Other profiles are unaffected.

Planned maintenance on Global-3 (89464*) profiles

May <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>20:57</var> UTC Scheduled - Verizon is migrating their SMDP/SMSR platform to a new environment. During this window, eUICC profile downloads for US2 profiles will be unavailable. Expected downtime is approximately 6 hours. Connectivity, SMS, and data services on already-activated SIMs are not impacted. Other profiles are unaffected. UPDATE: This maintenance has been rescheduled and shortened. The new window is May 13, 2026 02:00–08:00 UTC. Expected downtime is approximately 6 hours. All other details remain the same.

Planned maintenance on US2 profile downloads (ICCID prefix 89148)

May <var data-var='date'> 5</var>, <var data-var='time'>21:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>01:03</var> UTC Monitoring - The issue has been identified and a fix was implemented. We are seeing traffic returning to normal levels. May <var data-var='date'> 5</var>, <var data-var='time'>00:42</var> UTC Investigating - One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

Apr <var data-var='date'>29</var>, <var data-var='time'>00:32</var> UTC Resolved - The issue with delayed reporting has been resolved and data has been successfully backfilled. Apr <var data-var='date'>27</var>, <var data-var='time'>21:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>27</var>, <var data-var='time'>21:11</var> UTC Investigating - Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information. Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.

Delayed reporting on US2 profiles (ICCID prefix 89148)

Apr <var data-var='date'>16</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:44</var> UTC Monitoring - All services are restored and we are working through backlogs. Apr <var data-var='date'>16</var>, <var data-var='time'>13:37</var> UTC Update - We are continuing to bring services back online. Apr <var data-var='date'>16</var>, <var data-var='time'>13:25</var> UTC Update - Services are coming back online as we continue to work on fixes. Apr <var data-var='date'>16</var>, <var data-var='time'>13:12</var> UTC Identified - We have identified the source of the issue extending maintenance and are currently implementing a fix. Apr <var data-var='date'>16</var>, <var data-var='time'>12:56</var> UTC Investigating - We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.

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Lastest published events

Global-3 US Point of Presence Maintenance

Global-3 US Point of Presence Maintenance

Global-2 EU Point of Presence Maintenance

Hologram Services, Components and Regions

Recent Hologram events

Global-3 US Point of Presence Maintenance

Global-3 US Point of Presence Maintenance

Global-2 EU Point of Presence Maintenance

Global-3 US Point of Presence Maintenance

Global-3 US Point of Presence Maintenance

Global-2 EU PoP service degradation