Mar <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>14:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Scheduled - We are undergoing a service restart on the Global-2 profile infrastructure. New sessions will be affected during the restart for up to 60 seconds during this window, but existing sessions should remain unaffected.

Emergency service restart for Global-2 (89357*) profiles PGW

Mar <var data-var='date'>25</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>13:51</var> UTC Monitoring - Our upstream partner has confirmed the outage has been resolved. We will be monitoring our metrics and provide updates accordingly.Mar <var data-var='date'>25</var>, <var data-var='time'>10:35</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Partial Global-2 Outage affecting SIMs with prefix 8935*

Mar <var data-var='date'>25</var>, <var data-var='time'>14:22</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>25</var>, <var data-var='time'>10:50</var> UTC Identified - Our carrier partner is working on implementing a fix. With the fix in place the carrier is seeing traffic beginning to return to normal levels. We are continuing to investigate.Mar <var data-var='date'>25</var>, <var data-var='time'>08:33</var> UTC Investigating - We are currently seeing issues with Global-3 (8946) devices attaching to the LTE network in the North American and Mexico regions. We are actively working to resolve this as soon as possible. This will only affect new sessions, existing sessions will not be affected.

Partial Global-3 (Prefix 8946*) Outage

Mar <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>23</var>, <var data-var='time'>20:44</var> UTC Scheduled - We expect delayed billing, SIM pausing due to data limits, and batch actions. We expect full recovery immediately after the maintenance period ends.

Billing systems maintenance

Mar <var data-var='date'>21</var>, <var data-var='time'>00:17</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>22:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We are seeing traffic starting to return to normal levels.Mar <var data-var='date'>20</var>, <var data-var='time'>19:57</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Mar <var data-var='date'>19</var>, <var data-var='time'>14:03</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>18</var>, <var data-var='time'>18:31</var> UTC Update - There is a fix in place. Engineering team is continuing to monitor.Mar <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC Monitoring - We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles. Connectivity is not affected on any profiles.

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Mar <var data-var='date'>15</var>, <var data-var='time'>10:16</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>15</var>, <var data-var='time'>08:59</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>08:58</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.Mar <var data-var='date'>15</var>, <var data-var='time'>07:57</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>15</var>, <var data-var='time'>07:56</var> UTC Scheduled - We are currently investigating an issue causing delays in our data available to the dashboard. Usage and billing summaries may be delayed more than usual. Normal sim operations are unaffected, and sim details will still update normally during this period. Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Thank you for your patience.

Delayed Reporting

Mar <var data-var='date'>12</var>, <var data-var='time'>07:03</var> UTC Resolved - This incident has been resolved.Mar <var data-var='date'>12</var>, <var data-var='time'>04:31</var> UTC Monitoring - Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly.Mar <var data-var='date'>12</var>, <var data-var='time'>03:43</var> UTC Investigating - We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)

Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>24</var>, <var data-var='time'>16:15</var> UTC Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles. Connectivity is not impacted.

Upcoming maintenance on our Global-1 (89445*) profiles

Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> UTC Scheduled - This maintenance will involve work to improve our backend systems in one of our EU PGW G2 (89357*) profiles. During the maintenance window, active data sessions will be temporarily routed through a redundant point-of-presence, so no connectivity impact is expected.

Upcoming maintenance on our G2 (89357*) EU PGW

Feb <var data-var='date'>25</var>, <var data-var='time'>05:01</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>03:33</var> UTC Update - Our metrics show that sessions and data transfer have stabilized to pre-incident levels. We are continuing to monitor for the time being for any further issues and will provide updates as needed.Feb <var data-var='date'>24</var>, <var data-var='time'>14:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>24</var>, <var data-var='time'>04:13</var> UTC Investigating - We are currently investigating a reported issue on our USA-2/Verizon profiles (ICCID prefix 89148*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

Connectivity issues on USA-2/Verizon profiles (ICCID prefix 89148*)

Feb <var data-var='date'>21</var>, <var data-var='time'>01:13</var> UTC Resolved - The backlog has been cleared.Feb <var data-var='date'>20</var>, <var data-var='time'>22:17</var> UTC Investigating - There is a currently a backlog delaying SIM operations on some of the Global-1 profiles. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Delayed SIM Operations on Global-1 SIMs

Feb <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>19:12</var> UTC Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles. Connectivity is not impacted.

Feb <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>11</var>, <var data-var='time'>00:49</var> UTC Scheduled - There will be maintenance for SIMs with traffic routing through our European PoP on the Global-2 profile. This will not affect devices in the US with traffic routing through the US. The maintenance is expected to last 15 minutes. You may see your devices connect and route traffic through an alternative PoP during this time

Global-2 SIM Maintenance

Feb <var data-var='date'>13</var>, <var data-var='time'>06:22</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>12</var>, <var data-var='time'>16:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'>12</var>, <var data-var='time'>14:30</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Partial Global-2 (8935*) outage

Feb <var data-var='date'>13</var>, <var data-var='time'>00:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>19:00</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>12</var>, <var data-var='time'>18:59</var> UTC Scheduled - Our carrier partner is undergoing scheduled maintenance which will affect SIM card administrative for Global-3 SIMs. This will not affect connectivity. It will only affect administrative actions such as activations, deactivations and pauses for example.

Global-3 SIM management scheduled maintenance

Feb <var data-var='date'>12</var>, <var data-var='time'>16:15</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>23:52</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>10</var>, <var data-var='time'>16:41</var> UTC Scheduled - Our carrier partner is undergoing scheduled maintenance which will affect SIM card administrative for Global-3 SIMs. This will not affect connectivity. It will only affect administrative actions such as activations, deactivations and pauses for example.

Feb <var data-var='date'>11</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>11</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>11</var>, <var data-var='time'>00:46</var> UTC Scheduled - There will be a restart for SIMs on Global-2 Profiles. This will affect open sessions forcing the device to reopen a session. This will result in under 5 seconds of total downtime (just during the restart).

Feb <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>19:10</var> UTC Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G2 (89357*) profiles. Connectivity is not impacted.

Upcoming maintenance on our Global-2 (89357*) profiles

Jan <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>15</var>, <var data-var='time'>20:34</var> UTC Scheduled - This maintenance will involve a service restart affecting G3 (894644*) profiles routed through our EU PGW. During the maintenance window, active data sessions will be interrupted and will be automatically re-routed through redundant sites to remain fully operational and ensure service continuity. This will only impact G3 SIMs routing through the EU PoP, other services and profiles remain unaffected.

Upcoming maintenance on our Global-3 (89464*) profiles

Jan <var data-var='date'>15</var>, <var data-var='time'>20:17</var> UTC Resolved - This incident has been resolved.Jan <var data-var='date'>14</var>, <var data-var='time'>21:57</var> UTC Monitoring - Our metrics show traffic has been close to normal levels throughout the outage, but some devices might be affected. We'll continue monitoring and update accordingly.Jan <var data-var='date'>14</var>, <var data-var='time'>19:42</var> UTC Investigating - We are currently observing a nationwide issue affecting the Verizon network, which may impact a subset of SIMs using Verizon-direct profiles. Our team is actively monitoring the situation and coordinating with Verizon to assess scope and impact. Further updates will be shared as more information becomes available.

Connectivity outage on US2 (Verizon) profiles (ICCID 89148)

Jan <var data-var='date'>10</var>, <var data-var='time'>03:14</var> UTC Resolved - The backlog has cleared.Jan <var data-var='date'> 9</var>, <var data-var='time'>17:19</var> UTC Monitoring - There is a currently a backlog delaying SIM operations submitted in bulk. We are currently monitoring the backlog which is processing, but some customers may experience delays when submitting bulk operations. Cellular network and other API services are unaffected.

Delayed bulk SIM Operations

Jan <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 9</var>, <var data-var='time'>13:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 8</var>, <var data-var='time'>21:29</var> UTC Scheduled - We will be performing emergency network maintenance to improve stability and reliability for a small subset of customers. This work is intended to address intermittent connectivity issues observed on this specific legacy APN/PGW. Who is impacted: Only organizations using legacy G1 SIMs (ICCID prefix 89445*) on a specific legacy APN (Indigo APN). Customers using newer SIMs or profiles are not affected. Expected impact: No disruption to device connectivity is expected during this maintenance. What’s changing: As part of this work, the public IP addresses used for outbound traffic will change for impacted SIMs. Action required: Customers who restrict inbound access using IP allowlists, firewall rules, or backend whitelisting should update their configurations to include the new IP range. Customers who do not rely on IP-based allowlisting do not need to take any action. If you require the new public IP range, please contact support@hologram.io and our team will provide the details. We’ll post an update here once the maintenance is complete.

Emergency Maintenance – Limited Impact G1 (89445*) Indigo APN

Jan <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 8</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 5</var>, <var data-var='time'>22:25</var> UTC Scheduled - Objective Together with our partners, we are reintroducing European infrastructure to the Hologram APN on G3 to improve routing efficiency and performance for traffic originating in Europe. Scope SIMs using the Global-3 (G3) profile (ICCID prefix 8946*) Action (Potentially) Required As part of this change, our provider is migrating Hologram’s EU internet connectivity to a new internet access solution. As a result, public egress IP ranges for EU traffic will change. If you maintain a firewall allowlist based on public egress IPs, please update your rules to include the new CIDR ranges. This range has been shared by email, and may also be requested via support@hologram.io. Timing The planned maintenance window is scheduled for January 8, 2026, 08:00 to 09:00 UTC. We do not anticipate service disruption. Only newly created sessions will use updated routing. Existing active sessions will not be interrupted. Traffic may route via Europe instead of the US when it is the optimal path. Status We will continue to post updates at status.hologram.io. If you have any questions or need confirmation of IP ranges, please contact support@hologram.io.

Change on PGW IP routing on sims using the Global-3 (G3) profile (ICCID prefix 8946*)

Jan <var data-var='date'> 1</var>, <var data-var='time'>19:54</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>30</var>, <var data-var='time'>23:53</var> UTC Identified - The issue has been identified and a fix is being implemented.Dec <var data-var='date'>30</var>, <var data-var='time'>23:53</var> UTC Investigating - There is a currently a backlog of operations delaying SIM operations on some the Global-1 profile. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Is Hologram down?

Hologram status is UP

Lastest published events

Emergency service restart for Global-2 (89357*) profiles PGW

Partial Global-2 Outage affecting SIMs with prefix 8935*

Partial Global-3 (Prefix 8946*) Outage

Hologram Services, Components and Regions

Recent Hologram events

Emergency service restart for Global-2 (89357*) profiles PGW

Partial Global-2 Outage affecting SIMs with prefix 8935*

Partial Global-3 (Prefix 8946*) Outage

Billing systems maintenance

Partial Global-2 Outage affecting SIMs with prefix 8935*

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Get your FREE account now,
5 monitors included!

Is Hologram down?

Hologram status is UP

Lastest published events

Emergency service restart for Global-2 (89357*) profiles PGW

Partial Global-2 Outage affecting SIMs with prefix 8935*

Partial Global-3 (Prefix 8946*) Outage

Hologram Services, Components and Regions

Recent Hologram events

Emergency service restart for Global-2 (89357*) profiles PGW

Partial Global-2 Outage affecting SIMs with prefix 8935*

Partial Global-3 (Prefix 8946*) Outage

Billing systems maintenance

Partial Global-2 Outage affecting SIMs with prefix 8935*

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!