May <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>13</var>, <var data-var='time'>19:14</var> UTC Scheduled - We will be undergoing a planned maintenance affecting new and existing data sessions only on Global- profiles with ICCID prefix 89445. Expected downtime is 10 mins, within the maintenance time window only. Other profiles are unaffected.

Planned maintenance on Global-1 (89445*) profiles

May <var data-var='date'>19</var>, <var data-var='time'>14:26</var> UTC Resolved - We are caught up on all delayed operations. May <var data-var='date'>18</var>, <var data-var='time'>21:13</var> UTC Investigating - We are experiencing a delay on SIM card administrative operations (activations, plan changes, state changes) on our Global-1 profiles. Operations done through the Dashboard and API are impacted. Connectivity remains unaffected. All other profiles remain unaffected.

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

May <var data-var='date'>18</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>17:37</var> UTC Scheduled - This maintenance will involve work to improve our backend systems in one of our US PGW G2 (89357*) profiles. During the maintenance window, active data sessions will experience a brief interruption. Redundant point-of-presence will remain fully operational. Other profiles are not impacted.

Upcoming maintenance on our G2 (89357*) US PGW

May <var data-var='date'>17</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>16:08</var> UTC Scheduled - We will be undergoing a planned maintenance on affecting administrative operations (activations, state/plan changes and usage reporting) only on Global-3 profiles with ICCID prefix 89464. Connectivity is not impacted by this. Other profiles are unaffected.

Planned maintenance on Global-3 (89464*) profiles

May <var data-var='date'>13</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>13</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 5</var>, <var data-var='time'>20:57</var> UTC Scheduled - Verizon is migrating their SMDP/SMSR platform to a new environment. During this window, eUICC profile downloads for US2 profiles will be unavailable. Expected downtime is approximately 6 hours. Connectivity, SMS, and data services on already-activated SIMs are not impacted. Other profiles are unaffected. UPDATE: This maintenance has been rescheduled and shortened. The new window is May 13, 2026 02:00–08:00 UTC. Expected downtime is approximately 6 hours. All other details remain the same.

Planned maintenance on US2 profile downloads (ICCID prefix 89148)

May <var data-var='date'> 5</var>, <var data-var='time'>21:11</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>01:03</var> UTC Monitoring - The issue has been identified and a fix was implemented. We are seeing traffic returning to normal levels. May <var data-var='date'> 5</var>, <var data-var='time'>00:42</var> UTC Investigating - One of our partners is experiencing issues that is affecting the ability to connect and transmit cellular data. Hologram is investigating an issue affecting 4G services globally, it may cause problems attaching to 4G networks and using 4G services. This only is affecting SIMs with the 8946* prefix.

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

Apr <var data-var='date'>29</var>, <var data-var='time'>00:32</var> UTC Resolved - The issue with delayed reporting has been resolved and data has been successfully backfilled. Apr <var data-var='date'>27</var>, <var data-var='time'>21:37</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'>27</var>, <var data-var='time'>21:11</var> UTC Investigating - Verizon is currently experiencing an issue where data usage/reporting is delayed on US2 profiles (Verizon-native). We are working with Verizon's team to get this resolved and the usage backfilled. We will provide updates as soon as we have further information. Reporting on all other profiles remains unaffected. Connectivity remains unaffected on all profiles.

Delayed reporting on US2 profiles (ICCID prefix 89148)

Apr <var data-var='date'>16</var>, <var data-var='time'>14:10</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>16</var>, <var data-var='time'>13:44</var> UTC Monitoring - All services are restored and we are working through backlogs. Apr <var data-var='date'>16</var>, <var data-var='time'>13:37</var> UTC Update - We are continuing to bring services back online. Apr <var data-var='date'>16</var>, <var data-var='time'>13:25</var> UTC Update - Services are coming back online as we continue to work on fixes. Apr <var data-var='date'>16</var>, <var data-var='time'>13:12</var> UTC Identified - We have identified the source of the issue extending maintenance and are currently implementing a fix. Apr <var data-var='date'>16</var>, <var data-var='time'>12:56</var> UTC Investigating - We are currently investigating an issue with restoring the API services post-maintenance. We are working to restore services as soon as possible.

API maintenance extended.

Apr <var data-var='date'>16</var>, <var data-var='time'>12:15</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>10</var>, <var data-var='time'>22:14</var> UTC Scheduled - We will bring down all API services and data reporting services at this time. We anticipate 5 minutes of downtime and will post updates as to our progress. Connectivity is not affected.

Upcoming API and database maintenance and brief downtime

Apr <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>13</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 9</var>, <var data-var='time'>15:54</var> UTC Scheduled - We will be undergoing maintenance during this time. Usage reporting and SIM administrative operations might experience some delays. Connectivity is not affected. Other profiles are not affected.

Upcoming maintenance on Global-1 profiles (89445 prefix)

Mar <var data-var='date'>26</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>14:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>26</var>, <var data-var='time'>14:06</var> UTC Scheduled - We are undergoing a service restart on the Global-2 profile infrastructure. New sessions will be affected during the restart for up to 60 seconds during this window, but existing sessions should remain unaffected.

Emergency service restart for Global-2 (89357*) profiles PGW

Mar <var data-var='date'>25</var>, <var data-var='time'>16:45</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>13:51</var> UTC Monitoring - Our upstream partner has confirmed the outage has been resolved. We will be monitoring our metrics and provide updates accordingly. Mar <var data-var='date'>25</var>, <var data-var='time'>10:35</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Partial Global-2 Outage affecting SIMs with prefix 8935*

Mar <var data-var='date'>25</var>, <var data-var='time'>14:22</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>10:50</var> UTC Identified - Our carrier partner is working on implementing a fix. With the fix in place the carrier is seeing traffic beginning to return to normal levels. We are continuing to investigate. Mar <var data-var='date'>25</var>, <var data-var='time'>08:33</var> UTC Investigating - We are currently seeing issues with Global-3 (8946) devices attaching to the LTE network in the North American and Mexico regions. We are actively working to resolve this as soon as possible. This will only affect new sessions, existing sessions will not be affected.

Partial Global-3 (Prefix 8946*) Outage

Mar <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>23</var>, <var data-var='time'>22:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>20:44</var> UTC Scheduled - We expect delayed billing, SIM pausing due to data limits, and batch actions. We expect full recovery immediately after the maintenance period ends.

Billing systems maintenance

Mar <var data-var='date'>21</var>, <var data-var='time'>00:17</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>20</var>, <var data-var='time'>22:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. We are seeing traffic starting to return to normal levels. Mar <var data-var='date'>20</var>, <var data-var='time'>19:57</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Mar <var data-var='date'>19</var>, <var data-var='time'>14:03</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>18:31</var> UTC Update - There is a fix in place. Engineering team is continuing to monitor. Mar <var data-var='date'>18</var>, <var data-var='time'>12:02</var> UTC Monitoring - We are experiencing a backlog of incoming usage messages from our upstream provider on Global-1 profiles. Usage reporting in the Dashboard and API is currently delayed while the backlog is being processed. Usage reporting is not affected on any other profiles. Connectivity is not affected on any profiles.

Backlog of usage reporting on Global-1 (ICCID prefix 89445*) profiles

Mar <var data-var='date'>15</var>, <var data-var='time'>10:16</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>08:59</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>08:58</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Mar <var data-var='date'>15</var>, <var data-var='time'>07:57</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>15</var>, <var data-var='time'>07:56</var> UTC Scheduled - We are currently investigating an issue causing delays in our data available to the dashboard. Usage and billing summaries may be delayed more than usual. Normal sim operations are unaffected, and sim details will still update normally during this period. Our team is actively working to identify the root cause and will provide updates as soon as we have more information. Thank you for your patience.

Delayed Reporting

Mar <var data-var='date'>12</var>, <var data-var='time'>07:03</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>12</var>, <var data-var='time'>04:31</var> UTC Monitoring - Our metrics show traffic is returning to normal levels and we'll continue monitoring and update accordingly. Mar <var data-var='date'>12</var>, <var data-var='time'>03:43</var> UTC Investigating - We are currently investigating a reported issue on our Global-3 (G3) profiles (ICCID prefix 894642*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

Connectivity issues on Global-3 (G3) profiles (ICCID prefix 894642*)

Mar <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>24</var>, <var data-var='time'>16:15</var> UTC Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles. Connectivity is not impacted.

Upcoming maintenance on our Global-1 (89445*) profiles

Mar <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 6</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 5</var>, <var data-var='time'>15:27</var> UTC Scheduled - This maintenance will involve work to improve our backend systems in one of our EU PGW G2 (89357*) profiles. During the maintenance window, active data sessions will be temporarily routed through a redundant point-of-presence, so no connectivity impact is expected.

Upcoming maintenance on our G2 (89357*) EU PGW

Feb <var data-var='date'>25</var>, <var data-var='time'>05:01</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>03:33</var> UTC Update - Our metrics show that sessions and data transfer have stabilized to pre-incident levels. We are continuing to monitor for the time being for any further issues and will provide updates as needed. Feb <var data-var='date'>24</var>, <var data-var='time'>14:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>24</var>, <var data-var='time'>04:13</var> UTC Investigating - We are currently investigating a reported issue on our USA-2/Verizon profiles (ICCID prefix 89148*). We are seeing devices having trouble establishing and maintaining sessions on 4G/LTE. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

Connectivity issues on USA-2/Verizon profiles (ICCID prefix 89148*)

Feb <var data-var='date'>21</var>, <var data-var='time'>01:13</var> UTC Resolved - The backlog has been cleared. Feb <var data-var='date'>20</var>, <var data-var='time'>22:17</var> UTC Investigating - There is a currently a backlog delaying SIM operations on some of the Global-1 profiles. Backlog is processing and some customers may experience delays. Cellular network and other API services are unaffected.

Delayed SIM Operations on Global-1 SIMs

Feb <var data-var='date'>19</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>19</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 3</var>, <var data-var='time'>19:12</var> UTC Scheduled - This maintenance will impact SIM card Administrative Operations (activations, state/plan changes) only affecting G1 (89445*) profiles. Connectivity is not impacted.

Feb <var data-var='date'>13</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>13</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>11</var>, <var data-var='time'>00:49</var> UTC Scheduled - There will be maintenance for SIMs with traffic routing through our European PoP on the Global-2 profile. This will not affect devices in the US with traffic routing through the US. The maintenance is expected to last 15 minutes. You may see your devices connect and route traffic through an alternative PoP during this time

Global-2 SIM Maintenance

Feb <var data-var='date'>13</var>, <var data-var='time'>06:22</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>16:28</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>12</var>, <var data-var='time'>14:30</var> UTC Investigating - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

Is Hologram down?

Hologram status is UP

Lastest published events

Planned maintenance on Global-1 (89445*) profiles

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Upcoming maintenance on our G2 (89357*) US PGW

Hologram Services, Components and Regions

Recent Hologram events

Planned maintenance on Global-1 (89445*) profiles

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Upcoming maintenance on our G2 (89357*) US PGW

Planned maintenance on Global-3 (89464*) profiles

Planned maintenance on US2 profile downloads (ICCID prefix 89148)

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

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Is Hologram down?

Hologram status is UP

Lastest published events

Planned maintenance on Global-1 (89445*) profiles

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Upcoming maintenance on our G2 (89357*) US PGW

Hologram Services, Components and Regions

Recent Hologram events

Planned maintenance on Global-1 (89445*) profiles

Delayed SIM operations on Global-1 profiles (ICCID prefix 89445)

Upcoming maintenance on our G2 (89357*) US PGW

Planned maintenance on Global-3 (89464*) profiles

Planned maintenance on US2 profile downloads (ICCID prefix 89148)

Partial Data Outage on Global-3 SIMs affecting 4G Services (8946* Prefix)

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!