Sep <var data-var='date'>24</var>, <var data-var='time'>16:05</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>24</var>, <var data-var='time'>14:01</var> UTC Update - We are continuing to investigate this issue. Sep <var data-var='date'>23</var>, <var data-var='time'>21:33</var> UTC Investigating - We are currently experiencing a partial outage on our Global-2 profiles when performing some eUICC operations. We are actively working with our upstream partners to get this back to normal as soon as possible. Connectivity remains unaffected on Global-2 profiles. All other profiles remain unaffected along with their eUICC operations.

Global-2 eUICC operations

Sep <var data-var='date'>23</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>23</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>21:46</var> UTC Scheduled - We have scheduled maintenance for one of the nodes of our Global-2 EU Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant node and other Points of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Global-2 EU Point of Presence Maintenance

Sep <var data-var='date'>23</var>, <var data-var='time'>01:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>20:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>01:20</var> UTC Scheduled - We will be undergoing a planned maintenance affecting new and existing data sessions only on Global-2 profiles with ICCID prefix 89357. Expected downtime is minimal (under 10 mins), within the maintenance time window only. Other profiles are unaffected.

Planned maintenance on Global-2 (89357*) profiles

Sep <var data-var='date'>17</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>17</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>14</var>, <var data-var='time'>22:06</var> UTC Scheduled - We have scheduled maintenance for our Global-1 Platform. This maintenance will involve work to improve our backend systems, and SIM administrative operations (plan changes, activations, etc) will be unavailable for a short period. Connectivity is not impacted. Other profiles are not impacted.

Global-1 Platform Maintenance

Sep <var data-var='date'> 4</var>, <var data-var='time'>02:08</var> UTC Resolved - Between approximately 2:10 PM CT and 4:20 PM CT (19:10 to 21:20 UTC) on September 3, 2026, some devices on Verizon network lost connectivity in Arkansas, northern Mississippi, Oklahoma, and western Tennessee. The cause was a fiber cut affecting the Verizon network in those areas. Verizon has resolved the issue, and impacted devices have returned to service. No changes were required on the Hologram platform. Sep <var data-var='date'> 3</var>, <var data-var='time'>21:51</var> UTC Investigating - We are investigating reports of devices on the USA-2 profile losing connectivity in the United States, beginning at approximately 2:10 PM CT (19:10 UTC) on September 3, 2026. This may also affect data roaming on the Verizon network for Global profiles.

Connectivity failures for devices on USA-2 (891480*) + Verizon on Global (894450*, 893571*, 894642*)

Sep <var data-var='date'> 1</var>, <var data-var='time'>21:56</var> UTC Resolved - Our monitoring has confirmed the network is performing within normal parameters. We continue to work with network partners on future prevention and optimization. Aug <var data-var='date'>28</var>, <var data-var='time'>23:29</var> UTC Monitoring - A fix has been applied and data performance for affected devices in the United States has returned to expected levels. We are monitoring to confirm performance remains stable. Aug <var data-var='date'>27</var>, <var data-var='time'>23:53</var> UTC Update - A temporary mitigation is in place and affected devices should see some improvement. This is a partial measure and does not fully resolve the issue. Transfers involving large packets may continue to fail or run slowly. Work continues with our upstream network partners on both an immediate fix and a permanent resolution. Aug <var data-var='date'>27</var>, <var data-var='time'>18:55</var> UTC Update - No new information is available at this time as work continues to remediate this issue. We will provide another update within the next 2 hours, if not sooner. Aug <var data-var='date'>27</var>, <var data-var='time'>16:40</var> UTC Identified - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently. This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted. We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC. Aug <var data-var='date'>27</var>, <var data-var='time'>16:39</var> UTC Update - We have identified the cause of the degraded data performance affecting a subset of devices in the United States. An MTU mismatch in the network path is causing packet loss for affected sessions, which presents as failed or unusually slow transfers, particularly for uploads. Devices may be affected intermittently, and devices on the same account or in the same location may behave differently. This affects Global-3 devices in the United States across AT&T, T-Mobile, and Verizon. Sessions on other profiles and in other regions are not impacted. We are working with our upstream network partner on remediation. We will provide the next update by 19:00 UTC. Aug <var data-var='date'>27</var>, <var data-var='time'>03:26</var> UTC Update - We are continuing to investigate this issue and there is no new information at this time. We will provide the next update when new information is available. Aug <var data-var='date'>27</var>, <var data-var='time'>02:27</var> UTC Investigating - We are investigating reports of degraded data performance affecting devices in the United States (AT&T, T-Mobile, and Verizon) on our Global-3 (G3) profile SIMs (ICCID prefix 894642*). Affected devices are attaching normally and maintaining data sessions, but transfers involving larger payloads are seeing significantly reduced throughput and elevated failure rates. Sessions passing small amounts of data appear to be unaffected. We have engaged our network partners and dedicated engineers are actively investigating. Devices outside the United States are not currently believed to be impacted. The next update will be provided within 60 minutes, or sooner if we have new information.

Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)

Aug <var data-var='date'>31</var>, <var data-var='time'>19:57</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>31</var>, <var data-var='time'>17:52</var> UTC Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>31</var>, <var data-var='time'>17:50</var> UTC Monitoring - There is an ongoing analytics platform outage that is impacting our reporting. We expect recovery within 1hr.

Delayed Usage Reports in Dashboard

Aug <var data-var='date'>28</var>, <var data-var='time'>07:34</var> UTC Resolved - This incident is resolved. Signaling has been stable across all affected operators since 2026-08-28 02:30 UTC, and extended monitoring has confirmed full recovery. The disruption ran from 2026-08-27 20:30 UTC to 2026-08-28 02:30 UTC, a total of 6 hours. The cause was an internal link failure at an upstream carrier used by several of Global-3 network roaming partners. Aug <var data-var='date'>28</var>, <var data-var='time'>00:50</var> UTC Identified - The carrier partner has traced this to an internal link failure affecting several roaming partners. One of the affected links has been restored, and signaling has returned to normal for devices on Vodafone India and AWN Thailand. Work continues on the remaining affected links. We can also confirm that SK Telecom in South Korea is impacted by this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>22:07</var> UTC Update - We are seeing that traffic on the following networks may be impacted by this issue. This may not be an exhaustive list. Affected devices may fail to attach or register or may see repeated attach retries on 2G/3G. Devices attaching over LTE, LTE-M, or NB-IoT are not currently affected. Canada, Bell Canada, Rogers Canada, TELUS Mexico, Telcel Mexico, AT&T USA, Verizon USA, T-Mobile USA, AT&T Jamaica, Flow Thailand, AWN India, Vodafone Aug <var data-var='date'>27</var>, <var data-var='time'>22:02</var> UTC Investigating - We are investigating an increase in signaling failures on 2G and 3G networks with our Global-3 carrier partner. Impact appears concentrated in North and South America and affects several operators across multiple countries. Affected devices may fail to attach or register or may see repeated attach retries on 2G/3G. Devices attaching over LTE, LTE-M, or NB-IoT are not currently affected. The disturbance began at 2026-08-27 20:30 UTC.

Elevated 2G/3G signaling failures on some networks in the Americas on Global-3 (G3) (ICCID Prefix 894642*)

Aug <var data-var='date'>25</var>, <var data-var='time'>21:11</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'>25</var>, <var data-var='time'>00:38</var> UTC Investigating - We are currently investigating the issue. This does not impact connectivity for activated USA-2 profiles and only impacts the activation of new USA-2 profiles.

USA-2 profile activations failing. Connectivity not impacted.

Aug <var data-var='date'>25</var>, <var data-var='time'>18:24</var> UTC Resolved - This issue has been resolved Aug <var data-var='date'>25</var>, <var data-var='time'>15:09</var> UTC Investigating - We are currently investigating an issue where Conductor API services are unavailable, impacting eUICC operations on active SIMs. Non-Conductor related API endpoints remain unaffected.

Conductor API Service Disruption

Aug <var data-var='date'>25</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>20:51</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Global-3 US Point of Presence Maintenance

Aug <var data-var='date'>25</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>20:50</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>24</var>, <var data-var='time'>18:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:29</var> UTC Scheduled - We have scheduled maintenance for one of the nodes of our Global-2 EU Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant node and other Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>24</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>24</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>20:50</var> UTC Scheduled - We have a scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our node redundancy, and active data sessions may experience a brief interruption in three separate windows (with individual status page entries): 24-Aug-2026 02:00-04:00 UTC 25-Aug-2026 02:00-04:00 UTC 25-Aug-2026 10:00-11:00 UTC Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>20</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>15:24</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Aug <var data-var='date'>15</var>, <var data-var='time'>23:26</var> UTC Resolved - This incident has been resolved. Service restoration was completed and all affected services have returned to normal operation. Aug <var data-var='date'>15</var>, <var data-var='time'>14:27</var> UTC Identified - We are experiencing service degradation on one of our Global-2 EU nodes, related to a cooling system outage at the site. Dedicated engineers are currently working to restore the affected infrastructure and service as quickly as possible. Other nodes in the same region, and in other regions remain unaffected. Other profiles are not affected.

Global-2 EU PoP service degradation

Jul <var data-var='date'>24</var>, <var data-var='time'>12:51</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>12:50</var> UTC Update - This issue has been resolved Jul <var data-var='date'>24</var>, <var data-var='time'>12:40</var> UTC Investigating - There is currently an issue affecting session reporting in the dashboard. Updates for new sessions will not appear in the dashboard until this issue is resolved.

Session Reporting

Jul <var data-var='date'> 9</var>, <var data-var='time'>13:31</var> UTC Resolved - Our internal testing, and partner carriers have confirmed this issue to be resolved, thank you for your patience Jul <var data-var='date'> 8</var>, <var data-var='time'>19:05</var> UTC Investigating - We are aware of and investigating an issue impacting the ability to change SIM state on G3 profiles. We've engaged our providers and will provide further information as soon as it becomes available

G3 Profile (ICCID prefix 89464*) State Change Workflow Disruption

Jun <var data-var='date'>20</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>20</var>, <var data-var='time'>00:46</var> UTC Monitoring - We are currently experiencing a disturbance on Roaming on our Global-3 profile (8946) in the US. The issue has been identified and a fix has been implemented, we are currently monitoring as we see traffic returning to normal levels.

Global 3 (8946 Prefix) Roaming Issues on US PoP

Jun <var data-var='date'>19</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>19</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>11</var>, <var data-var='time'>22:05</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence. This maintenance will involve work to improve our backend systems, and active data may experience a brief interruption. Redundant Point of Presence will remain available to route data sessions as needed. Other profiles are not impacted.

Jun <var data-var='date'>17</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>17</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>15:14</var> UTC Scheduled - We have scheduled maintenance on the Global-2 network platform on 17 June 2026 from 04:00 to 08:00 UTC. During this window, customers using Global-2 SIMs may experience temporary disruptions to the following: - SIM management and provisioning via the Hologram Dashboard and API - Usage reports Cellular connectivity for Global-2 SIMs is not expected to be affected, and other Global profiles are not impacted by this maintenance. Devices should remain connected throughout the maintenance window. We will post updates if the scope or timeline changes.

Global-2 Platform Maintenance (Connectivity Not Affected)

Jun <var data-var='date'>16</var>, <var data-var='time'>15:55</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>09:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>09:01</var> UTC Investigating - Hologram Engineers have identified an issue with the usage consumer from one of our carrier partners. We are investigating a fix. Connectivity is not affected. This is only impacting G1 Carrier Profiles starting with 8944*

Delayed Usage Reporting G1 Carrier Profiles starting with 8944*

Jun <var data-var='date'>10</var>, <var data-var='time'>14:40</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>05:37</var> UTC Identified - One of our upstream network partners is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks. We have notified the partner and are working with them to resolve this issue. This outage only affects SIM cards with the ICCID prefix 8935*.

New registrations and data sessions service disruption on Global-2 SIMs (8935* Prefix)

Jun <var data-var='date'>10</var>, <var data-var='time'>12:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 9</var>, <var data-var='time'>14:36</var> UTC Investigating - We are currently investigating a reported issue on our Global-2 profiles (ICCID prefix 89357*). Some devices might have trouble establishing or maintaining sessions. We are actively working with our upstream partners on a resolution and we'll provide updates as more information becomes available.

G2 Data Session Disruption in EU

Jun <var data-var='date'>10</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 4</var>, <var data-var='time'>19:22</var> UTC Scheduled - We have scheduled maintenance for our Global-3 US Point of Presence on Wednesday, June 10, 2026 from 08:00 to 09:00 UTC. This maintenance will involve work to improve our backend systems in one of our US PGW G3 (89464*) profiles. During the maintenance window, active data may experience a brief interruption. Other profiles are not impacted.

Is Hologram down?

Hologram status is UP

Lastest published events

Global-2 eUICC operations

Global-2 EU Point of Presence Maintenance

Planned maintenance on Global-2 (89357*) profiles

Hologram Services, Components and Regions

Recent Hologram events

Global-2 eUICC operations

Global-2 EU Point of Presence Maintenance

Planned maintenance on Global-2 (89357*) profiles

Global-1 Platform Maintenance

Connectivity failures for devices on USA-2 (891480) + Verizon on Global (894450, 893571, 894642)

Degraded performance for large data transfers in the United States on Global-3 (G3) (ICCID Prefix 894642*)