Feb <var data-var='date'>20</var>, <var data-var='time'>18:30</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>20</var>, <var data-var='time'>16:50</var> PST Monitoring - Declined transactions can be retried and should be successful. Our team is actively investigating and monitoring the situation. At this time, there is no confirmed service disruption.

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Feb <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'> 7</var>, <var data-var='time'>09:04</var> PST Investigating - We are currently investigating this issue.

Reports being generated may be missing data. Transaction processing is NOT impacted.

Nov <var data-var='date'>13</var>, <var data-var='time'>17:08</var> PST Resolved - This incident has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>16:51</var> PST Monitoring - RESOLVED. The downtime lasted 17 minutes, from 4:51:30 PST to 5:08:30 PST.

Configuration update caused degraded performance to Highnote APIs

Oct <var data-var='date'>21</var>, <var data-var='time'>08:27</var> PDT Resolved - This incident has been resolved.Oct <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Monitoring - Application Processing: Applications may be delayed in processing Reports: Report generation is now operational

Cloud Provider Issues Impacting Some Services

Aug <var data-var='date'>16</var>, <var data-var='time'>06:58</var> PDT Resolved - This incident has been resolved.Aug <var data-var='date'>16</var>, <var data-var='time'>06:43</var> PDT Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>16</var>, <var data-var='time'>06:04</var> PDT Identified - An issue has been identified.

Some Transactions May Be Declined

Jun <var data-var='date'>12</var>, <var data-var='time'>16:32</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>12</var>, <var data-var='time'>14:05</var> PDT Monitoring - Google has identified the root cause of the incident and has implemented mitigation. Transactions and applications are being processed, and we are continuing to monitor for additional impact.Jun <var data-var='date'>12</var>, <var data-var='time'>11:48</var> PDT Update - Highnote API has elevated p90 latency and error rate has increased to 0.7%Jun <var data-var='date'>12</var>, <var data-var='time'>11:15</var> PDT Identified - We are aware of a possible Google Cloud Platform and AWS outage and are investigating the impact on our services. Application and transaction processing may be impacted during this time. We will provide updates as we learn more.

Cloud providers outage

May <var data-var='date'>22</var>, <var data-var='time'>07:22</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>22</var>, <var data-var='time'>07:13</var> PDT Investigating - We are currently investigating this issue.

Transfer Processing is delayed

Apr <var data-var='date'>18</var>, <var data-var='time'>17:16</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'>18</var>, <var data-var='time'>12:00</var> PDT Identified - We have identified the issue and releasing a fix.

Digital wallet tokens are failing for visa

Apr <var data-var='date'>14</var>, <var data-var='time'>15:55</var> PDT Resolved - This incident has been resolved.Apr <var data-var='date'>14</var>, <var data-var='time'>15:40</var> PDT Identified - A third party service is experiencing an issue that may be impacting the ability to log into the Highnote dashboard. Login attempts may time out and need to be retried.

Intermittent Highnote Dashboard Log-in Timeouts

Mar <var data-var='date'> 9</var>, <var data-var='time'>04:04</var> PDT Resolved - This incident has been resolved.Mar <var data-var='date'> 8</var>, <var data-var='time'>23:16</var> PST Monitoring - Customers may experience transaction timeouts. Mastercard teams are working to resolve this issue, we will update you once the issue is resolved.

Mastercard Networks are experiencing an intermittent service disruption

Feb <var data-var='date'>26</var>, <var data-var='time'>13:05</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>26</var>, <var data-var='time'>12:19</var> PST Investigating - We are currently investigating this issue.

Increased Notification Timeouts

Feb <var data-var='date'>25</var>, <var data-var='time'>16:04</var> PST Resolved - This incident has been resolved.Feb <var data-var='date'>25</var>, <var data-var='time'>15:50</var> PST Investigating - We are currently investigating this issue.

Creation of new applications currently degraded

Jan <var data-var='date'> 8</var>, <var data-var='time'>07:30</var> PST Resolved - This message provides an update regarding a service disruption that affected our platform earlier today. From 7:12 AM PST to 7:34 AM PST (22 minutes), asynchronous operations may have experienced delays due to an incident on a third-party cloud platform that we utilize. The following operations were impacted: -Balance Updates -ACH Transactions -Transfers -Search Data Indexing All operations have caught up as of 7:34 AM PST.

Longer delays on asynchronous operations

May <var data-var='date'>24</var>, <var data-var='time'>09:24</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>24</var>, <var data-var='time'>07:23</var> PDT Investigating - We are currently investigating this issue.

Reports are intermittently unable to be downloaded

May <var data-var='date'>24</var>, <var data-var='time'>09:17</var> PDT Resolved - This incident has been resolved.May <var data-var='date'>24</var>, <var data-var='time'>09:12</var> PDT Investigating - We are currently investigating this issue.

Highnote Dashboard Currently Unavailable

May <var data-var='date'> 8</var>, <var data-var='time'>09:28</var> PDT Resolved - This incident has been resolved. https://highnote.com/docs/reference/query is now accessible.May <var data-var='date'> 8</var>, <var data-var='time'>09:18</var> PDT Investigating - We are currently investigating the issue. All other Highnote documentation is still accessible.

API Reference Guide Not Available in Production

Jan <var data-var='date'>22</var>, <var data-var='time'>07:50</var> PST Resolved - This incident has been resolved.Jan <var data-var='date'>22</var>, <var data-var='time'>02:48</var> PST Identified - Our domain is currently suspended due to an inadvertent action by the domain registry. We are in communication with them and await their resolution to rectify the issue promptly.

Highnote domain issue due to the domain registry

Jan <var data-var='date'> 9</var>, <var data-var='time'>18:55</var> PST Resolved - We experienced a temporary networking issue from 06:25 PM PST to 06:53 PM PST, affecting Visa authorizations.

Temporary networking issue impacting VISA authorizations

Jan <var data-var='date'> 2</var>, <var data-var='time'>11:30</var> PST Resolved - We experienced a temporary issue that may have impacted Highnote API calls and the Highnote Dashboard between 2:25p-2:35p EST. We have since resolved the issue and all services are back to normal

Temporary issue impacting Highnote API Calls/Dashboard Usage

Dec <var data-var='date'> 5</var>, <var data-var='time'>14:14</var> PST Resolved - We have confirmed that the cloud provider has fixed the networking issue. All services are back to normal.Dec <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PST Update - As of 10:43 AM PST, the cloud provider has officially declared an "all clear," confirming the resolution of all issues for those affected as of Tuesday, December 5, 2023, at 10:10 AM US/Pacific. Our internal data aligns with this confirmation. We will continue to closely monitor the situation to ensure ongoing stability.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> PST Update - We are continuing to monitor for any further issues.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:54</var> PST Monitoring - We are currently experiencing a temporary networking issue with a major cloud provider, affecting less than 1% of collaborative authorization transactions. Our team is actively monitoring the situation and will provide updates as they become available. If a cardholder contacts you regarding a decline, kindly advise them to retry the transaction, as we work to resolve the issue promptly. We appreciate your understanding and patience in this matter.

Temporary networking issue with a major cloud provider impacting <1% of collaborative authorization transactions

Oct <var data-var='date'>30</var>, <var data-var='time'>13:53</var> PDT Resolved - An upstream issue with a third-party provider impacted access to the Highnote Dashboard from 3:57p EST - 4:15p EST.

Issue impacting access to the Highnote Dashboard

Oct <var data-var='date'>27</var>, <var data-var='time'>13:39</var> PDT Resolved - This is impacting only EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.

EMV chip and PIN card transactions authorization degradation

Sep <var data-var='date'>20</var>, <var data-var='time'>18:26</var> PDT Resolved - This incident has been resolved.Sep <var data-var='date'>20</var>, <var data-var='time'>17:45</var> PDT Investigating - We are investigating an issue impacting EMV chip and PIN card transactions. All virtual card and magstripe transactions are not impacted.

Jun <var data-var='date'>23</var>, <var data-var='time'>19:38</var> PDT Completed - The scheduled maintenance has been completed.Jun <var data-var='date'>23</var>, <var data-var='time'>19:37</var> PDT Update - Scheduled maintenance is still in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>18:15</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>18:14</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.Jun <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jun <var data-var='date'>23</var>, <var data-var='time'>15:44</var> PDT Scheduled - We will be undergoing scheduled maintenance during this time.

June 23, 2023 Platform Maintenance

Jun <var data-var='date'>13</var>, <var data-var='time'>12:46</var> PDT Resolved - This incident has been resolved.Jun <var data-var='date'>13</var>, <var data-var='time'>12:28</var> PDT Investigating - We are currently investigating this issue.

Is Highnote down?

Highnote status is UP

Lastest published events

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Reports being generated may be missing data. Transaction processing is NOT impacted.

Configuration update caused degraded performance to Highnote APIs

Highnote Services, Components and Regions

Recent Highnote events

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Reports being generated may be missing data. Transaction processing is NOT impacted.

Configuration update caused degraded performance to Highnote APIs

Cloud Provider Issues Impacting Some Services

Some Transactions May Be Declined

Cloud providers outage

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Is Highnote down?

Highnote status is UP

Lastest published events

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Reports being generated may be missing data. Transaction processing is NOT impacted.

Configuration update caused degraded performance to Highnote APIs

Highnote Services, Components and Regions

Recent Highnote events

Visa is currently experiencing an issue that may lead to a slight increase in declines.

Reports being generated may be missing data. Transaction processing is NOT impacted.

Configuration update caused degraded performance to Highnote APIs

Cloud Provider Issues Impacting Some Services

Some Transactions May Be Declined

Cloud providers outage

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!