Sep <var data-var='date'> 9</var>, <var data-var='time'>13:28</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:47</var> PDT Monitoring - We have observed a recovery in SMS delivery from a subset of phone numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> PDT Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> PDT Identified - Customers may be experiencing SMS delivery failures from a subset of phone numbers to AT&T network subscribers in the United States. Our Carrier Team has identified the cause and is working to resolve the issue. We will provide another update as soon as more information becomes available.

SMS Delivery Failures from a Subset of AT&T Numbers in the United States

Jun <var data-var='date'>11</var>, <var data-var='time'>16:32</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>11</var>, <var data-var='time'>15:35</var> PDT Investigating - We are currently investigating this issue.

Degraded performance on Salesforce integration

May <var data-var='date'>12</var>, <var data-var='time'>13:03</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>11:42</var> PDT Investigating - We are investigating an issue affecting our integrations with HubSpot, Salesforce, and Microsoft Teams. Customers using these integrations may experience intermittent disruptions. Our engineering team is actively working to identify the cause and restore full service.

API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams

Dec <var data-var='date'> 2</var>, <var data-var='time'>13:35</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>12:04</var> PST Identified - We have identified a delay in processing incoming messages. Our engineering team is working on a fix.

Delay in processing incoming messages

Nov <var data-var='date'>11</var>, <var data-var='time'>12:17</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>11</var>, <var data-var='time'>12:01</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>11</var>, <var data-var='time'>11:58</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>11</var>, <var data-var='time'>11:57</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>11</var>, <var data-var='time'>11:02</var> PST Investigating - We are currently investigating this issue.

Service Interruption

Oct <var data-var='date'>20</var>, <var data-var='time'>16:40</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>16:40</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'>20</var>, <var data-var='time'>14:35</var> PDT Update - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:07</var> PDT Investigating - Carrier is reporting SMS delivery delays when sending messages to AT&T US Network via a subset of 10DLC long codes that is impacting a subset of users.

SMS Delivery Delays and Failures to AT&T Network in the US for a Subset of 10 Digit Long Codes

Oct <var data-var='date'>20</var>, <var data-var='time'>16:06</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>12:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'>20</var>, <var data-var='time'>12:05</var> PDT Identified - A fix has been identified by the carrier and is currently being worked on and monitored. Oct <var data-var='date'>20</var>, <var data-var='time'>00:26</var> PDT Investigating - We are currently tracking an upstream provider incident that is impacting a subset of users. The issue has been identified as stemming from an underlying infrastructure problem within a major cloud provider’s U.S. region.

Carrier Service Incident

Jun <var data-var='date'>12</var>, <var data-var='time'>13:22</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>12:05</var> PDT Monitoring - Cloudflare is currently investigating an outage that is preventing Heymarket.com’s marketing site from loading. https://www.cloudflarestatus.com/incidents/25r9t0vz99rp

Heymarket.com down due to Cloudfare outage

Mar <var data-var='date'>29</var>, <var data-var='time'>12:54</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>29</var>, <var data-var='time'>12:53</var> PDT Monitoring - Messaging service has been updated and we are monitoring the results. Mar <var data-var='date'>29</var>, <var data-var='time'>12:30</var> PDT Investigating - Some sent messages failed, receiving messages delayed.

Messaging Service Interruption

Mar <var data-var='date'>29</var>, <var data-var='time'>08:10</var> PDT Resolved - The incident was resolved at 8:10AM PT. Mar <var data-var='date'>29</var>, <var data-var='time'>07:30</var> PDT Investigating - Some sent messages failed, receiving messages delayed.

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:30</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> PST Investigating - We are currently identifying the root cause

Degraded performance with web application

Jan <var data-var='date'>14</var>, <var data-var='time'>05:23</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>13</var>, <var data-var='time'>14:01</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>13</var>, <var data-var='time'>14:00</var> PST Update - We are continuing to investigate this issue. Jan <var data-var='date'>13</var>, <var data-var='time'>09:56</var> PST Investigating - We are currently experiencing an issue with scheduled jobs which is affecting services like contact imports, scheduled messages, campaigns, and chat exports. We are actively investigating the problem.

Scheduled Jobs Issue

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:55</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>16:11</var> PST Update - We are continuing to investigate this issue. Dec <var data-var='date'> 2</var>, <var data-var='time'>09:14</var> PST Investigating - We are currently experiencing an intermittent issue where some incoming messages from certain carriers are not appearing in the web application. We are actively investigating the problem.

Incoming Messages Not Received from Certain Carriers

Nov <var data-var='date'>20</var>, <var data-var='time'>09:47</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>20</var>, <var data-var='time'>09:47</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>20</var>, <var data-var='time'>09:17</var> PST Identified - A problem with the message queue is preventing messages from being sent through Campaigns. We are working on a fix.

Campaigns - Message not sending

Nov <var data-var='date'>14</var>, <var data-var='time'>13:36</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>12:15</var> PST Identified - The issue has been identified and a fix is being implemented.

Slow Response Times with Heymarket Search

Nov <var data-var='date'>13</var>, <var data-var='time'>12:14</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>10:53</var> PST Investigating - We are currently experiencing a known issue with contact search that affects all related features, including list details where only phone numbers are displayed. Our engineering team is actively working to resolve this issue.

Contact Search Functionality Issue

Sep <var data-var='date'> 4</var>, <var data-var='time'>11:00</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>09:19</var> PDT Investigating - We are currently investigating this issue.

Delays in Incoming Messages - Issue with downstream Carrier

Aug <var data-var='date'>29</var>, <var data-var='time'>16:45</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>29</var>, <var data-var='time'>14:07</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>29</var>, <var data-var='time'>13:26</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>29</var>, <var data-var='time'>13:25</var> PDT Investigating - We are currently investigating reports of slow search queries.

Slow search queries

Aug <var data-var='date'> 1</var>, <var data-var='time'>15:06</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>14:14</var> PDT Identified - We are currently experiencing issues with searching for phone numbers and contacts, which is affecting several areas of the app. The team is actively working to resolve these problems.

Search Impact

Nov <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:13</var> PST Update - We are continuing to investigate this issue. Nov <var data-var='date'> 9</var>, <var data-var='time'>10:08</var> PST Investigating - We are currently investigating this issue.

Slow Page Loads

Oct <var data-var='date'>19</var>, <var data-var='time'>14:25</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>19</var>, <var data-var='time'>12:50</var> PDT Identified - We are experiencing slow load times on some pages. The team is working on a resolution .

Slow load times

Oct <var data-var='date'> 9</var>, <var data-var='time'>23:18</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'> 9</var>, <var data-var='time'>23:18</var> PDT Update - We are continuing to investigate this issue. Oct <var data-var='date'> 9</var>, <var data-var='time'>17:05</var> PDT Investigating - A few integration calls are timing out.

Integrations - Slow response

Sep <var data-var='date'>28</var>, <var data-var='time'>13:36</var> PDT Resolved - The carriers have resolved the issue. Sorry for the inconvenience caused. Sep <var data-var='date'>28</var>, <var data-var='time'>13:23</var> PDT Investigating - We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability. Sep <var data-var='date'>28</var>, <var data-var='time'>13:23</var> PDT Identified - We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability. Sep <var data-var='date'>28</var>, <var data-var='time'>12:10</var> PDT Investigating - We are working with the downstream carriers to get a status of failed messages to certain carriers like Verizon and ATT. Heymarket has identified the source of this incident as an industry condition not exclusive to Heymarket. While Heymarket is operating as expected, an industry supplier is experiencing a network issue impacting the messaging ecosystem regarding deliverability.

SMS - Downstream issues with failed messages to certain carriers

Aug <var data-var='date'>10</var>, <var data-var='time'>12:20</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>11:58</var> PDT Investigating - There is a delay with incoming messages. We are investigating the issue at this time

Delay in incoming messages

Jun <var data-var='date'>12</var>, <var data-var='time'>09:48</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>08:19</var> PDT Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>07:50</var> PDT Investigating - We are currently investigating slow page loads.

Is Heymarket down?

Heymarket status is UP

Lastest published events

SMS Delivery Failures from a Subset of AT&T Numbers in the United States

Degraded performance on Salesforce integration

API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams

Heymarket Services, Components and Regions

Recent Heymarket events

SMS Delivery Failures from a Subset of AT&T Numbers in the United States

Degraded performance on Salesforce integration

API issue affecting integrations with HubSpot, Salesforce, and Microsoft Teams

Delay in processing incoming messages

Service Interruption

SMS Delivery Delays and Failures to AT&T Network in the US for a Subset of 10 Digit Long Codes