Aug <var data-var='date'> 3</var>, <var data-var='time'>11:50</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 3</var>, <var data-var='time'>08:23</var> PDT Investigating - Snowflake customers should be aware of an ongoing Snowflake incident that may impact your experience in Hex. Follow Snowflake's status page for updates: https://status.snowflake.com/incidents/xfv4kdj30rcb

Upstream Snowflake Incident

May <var data-var='date'>11</var>, <var data-var='time'>14:41</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>14:28</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>11</var>, <var data-var='time'>14:25</var> PDT Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'>11</var>, <var data-var='time'>14:23</var> PDT Investigating - We are currently investigating this issue.

Projects not loading

May <var data-var='date'> 7</var>, <var data-var='time'>16:50</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>16:24</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>15:25</var> PDT Investigating - We are currently investigating this issue.

Some users may have trouble acquiring a new kernel

May <var data-var='date'> 6</var>, <var data-var='time'>08:15</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>23</var>, <var data-var='time'>13:21</var> PDT Update - We have been working with VPN and firewall providers to fully resolve this issue for all Hex users. While most users are no longer experiencing issues, please reach out to support@hex.tech with detail on your VPN and/or firewall provider if you believe you may still be impacted. We anticipate all impacts will be fully resolved within the next week. Apr <var data-var='date'>17</var>, <var data-var='time'>14:25</var> PDT Update - As noted yesterday, we have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are continuing to monitor results. Depending on your VPN and/or firewall provider, issues with HTML outputs may be fully resolved for your organization, but you may need need to restart your browser. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using. Apr <var data-var='date'>16</var>, <var data-var='time'>10:07</var> PDT Monitoring - We have identified the root cause upstream of Hex with some VPN and web firewall providers. We have been working with these providers on a resolution and are monitoring results. We expect some users will now be able to use their VPN and/or firewall with no impact to any Hex projects, but you may need need to restart your browser before accessing the impacted projects. If you are continuing to experience issues with projects containing HTML, please reach out to support@hex.tech with detail on the VPN and/or firewall provider you are using. Apr <var data-var='date'>16</var>, <var data-var='time'>08:19</var> PDT Identified - We have identified the root cause upstream of Hex with some VPN and web firewall providers. We are working on a resolution with these providers. In the meantime, we recommend users disconnect from their VPN and/or disable firewalls when accessing Hex if possible. Apr <var data-var='date'>16</var>, <var data-var='time'>06:47</var> PDT Investigating - We are currently investigating this issue.

HTML not rendering on notebooks and apps for some users

May <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> PDT Completed - The scheduled maintenance has been completed. May <var data-var='date'> 2</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> PDT Scheduled - Hex is undergoing maintenance on Saturday, May 2nd. For a brief period in the window of 8:00am-10:00am PT, Hex will be inaccessible. Running projects or scheduled runs during this period will be interrupted.

Scheduled Maintenance

Apr <var data-var='date'>30</var>, <var data-var='time'>07:32</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>07:17</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>07:06</var> PDT Investigating - We are currently investigating this issue.

Screenshots not attaching to scheduled notifications

Mar <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 8</var>, <var data-var='time'>13:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:07</var> PST Scheduled - Hex is undergoing maintenance on Sunday, March 8th. During the window of 1 PM - 4 PM PT, some running projects/apps may be briefly interrupted.

Scheduled maintenance

Feb <var data-var='date'>25</var>, <var data-var='time'>15:44</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>25</var>, <var data-var='time'>15:27</var> PST Monitoring - A fix has been implemented and systems are now recovering, we will continue to monitor. Feb <var data-var='date'>25</var>, <var data-var='time'>14:49</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>25</var>, <var data-var='time'>14:49</var> PST Identified - The issue has been identified and a fix is being implemented.

Feb <var data-var='date'>20</var>, <var data-var='time'>19:34</var> PST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>20</var>, <var data-var='time'>19:19</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>20</var>, <var data-var='time'>19:18</var> PST Scheduled - We will be undergoing scheduled maintenance during this time.

Dec <var data-var='date'>16</var>, <var data-var='time'>09:43</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>09:21</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'>16</var>, <var data-var='time'>07:58</var> PST Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'>16</var>, <var data-var='time'>07:11</var> PST Investigating - We are currently investigating this issue.

Issue loading displays in some published apps

Nov <var data-var='date'> 7</var>, <var data-var='time'>11:28</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'> 7</var>, <var data-var='time'>08:40</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'> 7</var>, <var data-var='time'>07:26</var> PST Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'> 7</var>, <var data-var='time'>07:07</var> PST Investigating - We are currently investigating an issue using 3.11 custom images. It is expected that projects using customer images are able to acquire a kernel, but are not able to query data sources.

Issues using 3.11 custom images

Oct <var data-var='date'>26</var>, <var data-var='time'>09:35</var> PDT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>26</var>, <var data-var='time'>07:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>10:17</var> PDT Scheduled - Hex is undergoing maintenance on Sunday, October 26th. During the window of 7 AM - 11 AM PT, some running projects/apps may be briefly interrupted.

Oct <var data-var='date'>21</var>, <var data-var='time'>09:38</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>08:04</var> PDT Monitoring - AWS is experiencing issues in the us-east-1 region that may affect some Hex services for a subset of customers. We are closely monitoring AWS's updates: https://health.aws.amazon.com/health/status

AWS us-east-1 issues

Sep <var data-var='date'>25</var>, <var data-var='time'>11:37</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>11:27</var> PDT Monitoring - A fix has been implemented and systems are now operation, we will continue to monitor. Sep <var data-var='date'>25</var>, <var data-var='time'>11:18</var> PDT Update - We are continuing to investigate this issue. Sep <var data-var='date'>25</var>, <var data-var='time'>11:05</var> PDT Investigating - We are currently investigating this issue.

Some users are having issues accessing Hex or loading projects

Sep <var data-var='date'>16</var>, <var data-var='time'>13:53</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>13:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>16</var>, <var data-var='time'>13:35</var> PDT Investigating - We are currently investigating this issue.

Some users are having issues accessing Hex

Sep <var data-var='date'>10</var>, <var data-var='time'>21:00</var> PDT Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>10</var>, <var data-var='time'>20:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:15</var> PDT Scheduled - Hex is undergoing maintenance on Saturday, Sept 10th. During the window of 8:30PM - 9PM PT, some running projects/apps may be briefly interrupted.

Sep <var data-var='date'> 9</var>, <var data-var='time'>11:14</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 9</var>, <var data-var='time'>10:49</var> PDT Investigating - We are currently investigating this issue.

Some users are experiencing degraded performance

Aug <var data-var='date'>27</var>, <var data-var='time'>09:44</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>09:40</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>09:26</var> PDT Investigating - We are currently investigating this issue.

Some users are experiencing issues accessing Hex projects

Aug <var data-var='date'>20</var>, <var data-var='time'>11:26</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>20</var>, <var data-var='time'>10:52</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>20</var>, <var data-var='time'>10:45</var> PDT Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>20</var>, <var data-var='time'>10:30</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>10:15</var> PDT Update - We are continuing to investigate this issue. Aug <var data-var='date'>20</var>, <var data-var='time'>10:00</var> PDT Investigating - We are currently investigating this issue.

Aug <var data-var='date'>16</var>, <var data-var='time'>10:28</var> PDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>00:18</var> PDT Scheduled - Hex is undergoing maintenance on Saturday, August 16th. For brief periods in the window of 9 AM - 11 AM PT, Hex will be inaccessible. Running projects or scheduled runs during this period will be interrupted.

Jul <var data-var='date'>18</var>, <var data-var='time'>06:57</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>06:26</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>18</var>, <var data-var='time'>06:23</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>18</var>, <var data-var='time'>05:40</var> PDT Investigating - We are currently investigating this issue.

Code cells displaying HTML not rendering

Jul <var data-var='date'> 5</var>, <var data-var='time'>11:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 5</var>, <var data-var='time'>09:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>11:25</var> PDT Scheduled - Hex is undergoing maintenance on Saturday, July 5th. During the window of 9 AM - 11 AM PT, some running projects/apps may be briefly interrupted.

Jun <var data-var='date'> 2</var>, <var data-var='time'>10:34</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:25</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:01</var> PDT Investigating - We are currently investigating an issue acquiring kernels for some customers.

Degraded Kernel Acquisition

May <var data-var='date'>18</var>, <var data-var='time'>17:21</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>18</var>, <var data-var='time'>16:53</var> PDT Identified - The issue has been identified and a fix has been implemented. May <var data-var='date'>18</var>, <var data-var='time'>16:38</var> PDT Investigating - We are currently investigating this issue.

May <var data-var='date'>13</var>, <var data-var='time'>12:10</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>11:09</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>10:35</var> PDT Identified - Some users are still experiencing issues as we implement a fix. May <var data-var='date'>13</var>, <var data-var='time'>09:58</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>13</var>, <var data-var='time'>09:27</var> PDT Update - We are continuing to investigate this issue. May <var data-var='date'>13</var>, <var data-var='time'>07:38</var> PDT Investigating - We are currently investigating this issue.

Is Hex down?

Hex status is UP

Lastest published events

Upstream Snowflake Incident

Projects not loading

Some users may have trouble acquiring a new kernel

Hex Services, Components and Regions

Recent Hex events

Upstream Snowflake Incident

Projects not loading

Some users may have trouble acquiring a new kernel

HTML not rendering on notebooks and apps for some users

Scheduled Maintenance

Screenshots not attaching to scheduled notifications