May <var data-var='date'>19</var>, <var data-var='time'>06:06</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>19</var>, <var data-var='time'>05:49</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>17</var>, <var data-var='time'>22:26</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases on Tuesday, May 19th, 2026. The maintenance will begin at 05:00 UTC and is expected to last for up to 1 hour and 30 minutes. During this period, our systems and API will be temporarily unavailable. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Upcoming Database Maintenance

May <var data-var='date'>15</var>, <var data-var='time'>22:35</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>13:34</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases on Saturday, May 16th, 2026. The maintenance will begin at 06:00 UTC and is expected to last for up to 1 hour and 30 minutes. During this period, our systems and API will be temporarily unavailable. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

[POSTPONED] Upcoming Database Maintenance

May <var data-var='date'> 5</var>, <var data-var='time'>17:50</var> UTC Resolved - All failed workflows have now been retried and incident is resolved May <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> UTC Monitoring - A fix has been deployed for new deals, we are currently backfilling any unprocessed workflows. May <var data-var='date'> 5</var>, <var data-var='time'>16:36</var> UTC Investigating - We are currently investigating an issue for bank statements not parsing

Degraded bank statement parsing

Apr <var data-var='date'>21</var>, <var data-var='time'>21:07</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>21</var>, <var data-var='time'>20:21</var> UTC Update - All processing should be back to normal. Submissions received between 08:19 and 17:25 UTC (03:19am - 12:25pm ET)on Apr 21 may be impacted - please reach out to support@herondata.io if you would like these submissions reprocessed Apr <var data-var='date'>21</var>, <var data-var='time'>18:50</var> UTC Monitoring - We are currently re-processing submissions that were stuck. Apr <var data-var='date'>21</var>, <var data-var='time'>18:00</var> UTC Identified - We are currently experiencing an outage with submissions getting stuck in processing in our system. We have identified the issue and are working with highest priority to get this resolved.

End User Processing

Feb <var data-var='date'>21</var>, <var data-var='time'>08:42</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>21</var>, <var data-var='time'>08:27</var> UTC Verifying - Verification is currently underway for the maintenance items. Feb <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>16</var>, <var data-var='time'>17:03</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases on Saturday, February 21st, 2026. The maintenance will begin at 08:00 UTC and is expected to last for up to 1 hour. During this period, our systems and API will be temporarily unavailable. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Jan <var data-var='date'>15</var>, <var data-var='time'>17:42</var> UTC Resolved - All effected workflows have now been successfully re-run. This incident is now resolved. Jan <var data-var='date'>15</var>, <var data-var='time'>16:58</var> UTC Monitoring - Fix has been deployed, we are now backfilling the failed workflows Jan <var data-var='date'>15</var>, <var data-var='time'>16:51</var> UTC Identified - The issue has been identified and a fix is being deployed. Some delay in workflow processing for small subset of users

Degraded workflow throughput

Nov <var data-var='date'>18</var>, <var data-var='time'>15:26</var> UTC Resolved - This issue is now resolved, API and dashboard access should be completely restored. Nov <var data-var='date'>18</var>, <var data-var='time'>14:52</var> UTC Update - We're seeing service restored on both API and dashboard access and will continue to monitor Nov <var data-var='date'>18</var>, <var data-var='time'>14:29</var> UTC Update - We have implemented some work arounds for our API and dashboard and are starting to see some requests recover Nov <var data-var='date'>18</var>, <var data-var='time'>14:10</var> UTC Update - We are still actively monitoring the cloudflare and are attempting to implement workarounds Nov <var data-var='date'>18</var>, <var data-var='time'>13:25</var> UTC Update - Cloudflare still experience issues, and are resolving. Dashboard and API access will still be intermittent. Nov <var data-var='date'>18</var>, <var data-var='time'>12:33</var> UTC Monitoring - Cloudflare is starting to recover, access to dashboard and API should start to become available. Nov <var data-var='date'>18</var>, <var data-var='time'>11:44</var> UTC Identified - There is an ongoing intermittent issue with our DNS provider cloudflare: https://www.cloudflarestatus.com/ - we are actively investigating for updates / root cause.

Cloudflare Outage

Nov <var data-var='date'> 8</var>, <var data-var='time'>07:59</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 8</var>, <var data-var='time'>07:39</var> UTC Verifying - Verification is currently underway for the maintenance items. Nov <var data-var='date'> 8</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>31</var>, <var data-var='time'>13:48</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases on Saturday, November 8th, 2025. The maintenance will begin at 07:00 UTC and is expected to last for up to 1 hour. During this period, our systems and API will be temporarily unavailable. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Upcoming Scheduled Maintenance

Oct <var data-var='date'>11</var>, <var data-var='time'>07:54</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>11</var>, <var data-var='time'>07:36</var> UTC Verifying - Verification is currently underway for the maintenance items. Oct <var data-var='date'>11</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>15</var>, <var data-var='time'>13:12</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases. During this period, our systems and API will be temporarily unavailable for up to 1 hour. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Database Maintenance

Jul <var data-var='date'>16</var>, <var data-var='time'>18:55</var> UTC Resolved - This incident has been resolved. Our async processing uses GCP "spot" instances, and GCP unexpectedly started denying the creation of these spot instances in our kubernetes cluster. We have now created non-spot instances that will allow us to serve async tasks as normal, and have both spot and non-spot instances in place for future Jul <var data-var='date'>16</var>, <var data-var='time'>18:44</var> UTC Monitoring - New node pools are up & running, tasks are running again. We are recovering. Jul <var data-var='date'>16</var>, <var data-var='time'>18:41</var> UTC Identified - GCP is denying "spot instances" for our async processing kubernetes cluster. This means that no async tasks are being processed. We are creating a new node pool that does not rely on spot instances to get us back up & running Jul <var data-var='date'>16</var>, <var data-var='time'>18:38</var> UTC Investigating - We are having issues with GCP provisioning compute instances for async processing. Async processing is impacted

Async task processing outage

Jul <var data-var='date'>16</var>, <var data-var='time'>00:11</var> UTC Resolved - Incident has been resolved. Postmortem to follow. We had an issue where our asynchronous processing capability was compromised by an infinite looping async task from a new feature launch. The root cause is now understood, and a fix is planned. For now the feature is disabled across Heron platform Jul <var data-var='date'>15</var>, <var data-var='time'>23:58</var> UTC Update - We have remediated the issue and all new submissions will process normally. We are recovering on older submissions that were created during the outage Jul <var data-var='date'>15</var>, <var data-var='time'>23:47</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>15</var>, <var data-var='time'>23:41</var> UTC Identified - The issue has been identified and a fix is being implemented.

Async server outage

Jun <var data-var='date'>13</var>, <var data-var='time'>07:53</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>12</var>, <var data-var='time'>22:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>12</var>, <var data-var='time'>20:03</var> UTC Identified - GCP has advised that they are experiencing varying degrees of impact on different components. We will continue to monitor and recover as possible https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW Jun <var data-var='date'>12</var>, <var data-var='time'>19:54</var> UTC Monitoring - GCP services have recovered. Our systems are recovering Jun <var data-var='date'>12</var>, <var data-var='time'>18:09</var> UTC Update - Read requests are succeeding, but post requests are failing Jun <var data-var='date'>12</var>, <var data-var='time'>18:08</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>12</var>, <var data-var='time'>18:08</var> UTC Investigating - We are experiencing issues with one of our cloud providers, GCP. Namely, we are seeing degradation in the cloud storage, cloud run, and AI services

GCP outage

May <var data-var='date'>17</var>, <var data-var='time'>07:44</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>17</var>, <var data-var='time'>07:43</var> UTC Verifying - Verification is currently underway for the maintenance items. May <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>16:04</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases. During this period, our systems and API will be temporarily unavailable for up to 1 hour. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Mar <var data-var='date'>25</var>, <var data-var='time'>19:41</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>25</var>, <var data-var='time'>19:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>25</var>, <var data-var='time'>18:33</var> UTC Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>25</var>, <var data-var='time'>17:57</var> UTC Investigating - We are currently investigating this issue.

File Parsing Down

Mar <var data-var='date'>15</var>, <var data-var='time'>08:31</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>15</var>, <var data-var='time'>08:27</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>15</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>09:52</var> UTC Scheduled - Please be advised that we will be performing scheduled maintenance on our internal databases. During this period, our systems and API will be temporarily unavailable for up to 1 hour. This maintenance is necessary to ensure system performance and reliability. We apologize for any inconvenience and appreciate your understanding. If you have any questions or concerns, please reach out to support@herondata.io.

Database maintenance

Jan <var data-var='date'> 7</var>, <var data-var='time'>12:39</var> UTC Resolved - The incident has been resolved Jan <var data-var='date'> 6</var>, <var data-var='time'>21:44</var> UTC Monitoring - Systems are stable Jan <var data-var='date'> 6</var>, <var data-var='time'>20:11</var> UTC Investigating - We are currently investigating an issue where Heron async processing is experiencing slowness

Server slowness

Aug <var data-var='date'> 9</var>, <var data-var='time'>03:29</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 8</var>, <var data-var='time'>19:08</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC Investigating - We are currently investigating this issue.

Bank statement PDF parsing performance degraded

Aug <var data-var='date'> 6</var>, <var data-var='time'>10:06</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 6</var>, <var data-var='time'>08:31</var> UTC Investigating - We are currently investigating this issue.

API instability

Jun <var data-var='date'>18</var>, <var data-var='time'>07:22</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>17</var>, <var data-var='time'>22:00</var> UTC Monitoring - Our email server provider, Postmark, experienced an issue with processing queued messages. This meant that all submissions forwarded to Heron Data were not being received by the Heron system. No data was lost in this process, and the provider system has mostly recovered -- all incoming messages are being processed and most historical messages are now processed. We are monitoring to ensure complete recovery https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued

Email server outage

Apr <var data-var='date'> 2</var>, <var data-var='time'>06:27</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:27</var> UTC Update - We are continuing to verify the maintenance items. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:19</var> UTC Verifying - Verification is currently underway for the maintenance items. Apr <var data-var='date'> 2</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>11:37</var> UTC Scheduled - We are committed to providing you with the highest level of service and continually improving your experience. To ensure the ongoing performance and reliability of our services, we have scheduled a maintenance window. Expected Duration: up to 1 hour Impact: During this period, you will be unable to access our services. We strive to minimize any inconvenience and complete this essential maintenance as quickly as possible. We appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to contact our support team via Slack or support@herondata.io.

[US] Brief Service Interruption Expected

Mar <var data-var='date'>27</var>, <var data-var='time'>07:21</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>27</var>, <var data-var='time'>07:20</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>27</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>11:33</var> UTC Scheduled - We are committed to providing you with the highest level of service and continually improving your experience. To ensure the ongoing performance and reliability of our services, we have scheduled a maintenance window. Expected Duration: up to 1 hour Impact: During this period, you will be unable to access our services. We strive to minimize any inconvenience and complete this essential maintenance as quickly as possible. We appreciate your understanding and patience. If you have any questions or concerns, please do not hesitate to contact our support team via Slack or support@herondata.io.

Brief Service Interruption Expected

Dec <var data-var='date'> 3</var>, <var data-var='time'>22:23</var> UTC Resolved - The API has been stable and working since the fix. This is now been marked as resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>11:14</var> UTC Monitoring - A fix was implemented on 30/11/2023 at 19:30 UTC and our monitoring systems have no reports of further timeouts. We will continue monitoring throughout the day. Nov <var data-var='date'>30</var>, <var data-var='time'>19:21</var> UTC Investigating - We are experiencing an increase in timeouts and are investigating the issue. We have taken intermediate steps to mitigate this and will update you as and when we have more information.

High rate of timeouts

Jun <var data-var='date'>25</var>, <var data-var='time'>06:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>02:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>09:15</var> UTC Scheduled - PDF parsing will temporarily be unavailable during this time for a scheduled upgrade. Apologies for the inconvenience!

PDF upgrade

Jun <var data-var='date'>22</var>, <var data-var='time'>09:53</var> UTC Resolved - This incident has been resolved. We experienced a high number of API requests that were using a high amount of CPU, overwhelming our infrastructure. We shipped a change that reduced the CPU usage, and have seen normal CPU usage for the last 8 hours Jun <var data-var='date'>21</var>, <var data-var='time'>21:41</var> UTC Monitoring - We have implemented mitigation measures to address the higher than usual error rate with our API. We will continue to closely monitor the situation. Thank you for your understanding. Jun <var data-var='date'>21</var>, <var data-var='time'>21:31</var> UTC Identified - We have identified the cause of the error rate issue and are actively working on resolving it. Thank you for your patience as we work towards a solution. Jun <var data-var='date'>21</var>, <var data-var='time'>21:20</var> UTC Investigating - We are currently experiencing a higher than usual error rate with our API. Our team is actively investigating and working on resolving the issue. Updates to follow soon. We apologize for any inconvenience caused. Thank you for your patience.

Apr <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:59</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 7</var>, <var data-var='time'>10:52</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>06:16</var> UTC Identified - We have identified that a related database table is impacted, and are implementing a fix Apr <var data-var='date'> 7</var>, <var data-var='time'>06:04</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'> 7</var>, <var data-var='time'>05:36</var> UTC Update - The database migration is complete and async processing is back online Apr <var data-var='date'> 6</var>, <var data-var='time'>22:55</var> UTC Update - We are running a backfill on the table in question which we believe will take ~6 hours, so we will provide another update around then Apr <var data-var='date'> 6</var>, <var data-var='time'>21:17</var> UTC Update - We have remediated part of the issue. Now the outage is limited to async processing and any route that involves fetching transaction categories (e.g., delete & get transactions, end user endpoints like /summary, /profit_and_loss, and various reports). We are executing a fix which is underway for the remainder Apr <var data-var='date'> 6</var>, <var data-var='time'>19:42</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 6</var>, <var data-var='time'>19:40</var> UTC Update - We are continuing to work on a fix for this issue. Apr <var data-var='date'> 6</var>, <var data-var='time'>19:17</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 6</var>, <var data-var='time'>19:16</var> UTC Investigating - We are currently investigating an issue where we have reached the maximum number of IDs for a table in our database. We have to schedule some emergency downtime to resolve the issue

Is Heron Data down?

Heron Data status is UP

Lastest published events

Upcoming Database Maintenance

[POSTPONED] Upcoming Database Maintenance

Degraded bank statement parsing

Heron Data Services, Components and Regions

Recent Heron Data events

Upcoming Database Maintenance

[POSTPONED] Upcoming Database Maintenance

Degraded bank statement parsing

End User Processing

Upcoming Database Maintenance

Degraded workflow throughput

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Is Heron Data down?

Heron Data status is UP

Lastest published events

Upcoming Database Maintenance

[POSTPONED] Upcoming Database Maintenance

Degraded bank statement parsing

Heron Data Services, Components and Regions

Recent Heron Data events

Upcoming Database Maintenance

[POSTPONED] Upcoming Database Maintenance

Degraded bank statement parsing

End User Processing

Upcoming Database Maintenance

Degraded workflow throughput

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!