Oct <var data-var='date'> 2</var>, <var data-var='time'>15:12</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 2</var>, <var data-var='time'>14:26</var> UTC Investigating - We are currently experiencing an issue with our Analytics Dashboard due to a disruption with a Third-party Service.

Analytics Dashboard - Service Degradation

Sep <var data-var='date'> 8</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 8</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 3</var>, <var data-var='time'>12:46</var> UTC Scheduled - We will be performing scheduled maintenance on September 8, 2026, from 4:00 AM to 9:30 AM UTC. During this maintenance window, we recommend avoiding any changes to Automations and Bots to prevent potential disruptions.

Scheduled Maintenance

Aug <var data-var='date'>31</var>, <var data-var='time'>20:57</var> UTC Resolved - The issue caused by the Snowflake outage has been resolved. The following services are now fully operational: Dashboard Analytics Power BI Analytics API Data retrieval and processing have returned to normal, and all affected services are functioning as expected. If you encounter any related issues, please feel free to reach out to our Support team at support@helpshift.com. We apologize for any inconvenience caused and appreciate your patience and understanding. Aug <var data-var='date'>31</var>, <var data-var='time'>19:15</var> UTC Update - We continue to monitor the situation closely and will provide further updates as the issue progresses. Aug <var data-var='date'>31</var>, <var data-var='time'>18:02</var> UTC Investigating - We are aware of an ongoing Snowflake service outage that is impacting services dependent on Snowflake for data retrieval and processing. Customer Impact: Affected services may experience degraded availability, delayed data, or functionality issues. Status: We are actively monitoring Snowflake's recovery and assessing the impact on our services. No action is required from customers at this time. We will continue to provide updates as the situation progresses and will confirm once affected services have returned to normal.

Service Degradation – Snowflake Outage

Aug <var data-var='date'>18</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>18</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>11:18</var> UTC Scheduled - We will be performing a scheduled system update on the 18th of August from 03:30 AM to 06:30 AM UTC. During this maintenance window, you may experience intermittent latency across the Helpshift platform. If you encounter any issues or errors on your dashboard, we recommend clearing your browser cache and logging in again.

System Update

Aug <var data-var='date'>17</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>11:11</var> UTC Scheduled - We will be performing a scheduled maintenance on 17 August 2026, from 3:30 AM to 9:30 AM UTC. During this maintenance window, Analytics will be impacted and may not display the latest data. Data availability will return to normal once the maintenance is completed.

Aug <var data-var='date'> 1</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'> 1</var>, <var data-var='time'>06:04</var> UTC Scheduled - We will be conducting a scheduled system update on August 1, 2026, from 06:30 AM UTC to 07:30 AM UTC.

Jul <var data-var='date'>31</var>, <var data-var='time'>14:37</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>14:23</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>12:31</var> UTC Investigating - We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.

Web Support Page - Partial Degradation

Jul <var data-var='date'>28</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>22</var>, <var data-var='time'>10:11</var> UTC Update - We will be undergoing scheduled maintenance during this time. Jul <var data-var='date'>22</var>, <var data-var='time'>10:06</var> UTC Scheduled - We will be performing a system update on July 28, 2026, from 4:30 AM to 08:30 AM UTC. During this maintenance window, we recommend avoiding any changes to Automations to prevent potential disruptions.

Jul <var data-var='date'>24</var>, <var data-var='time'>09:23</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>24</var>, <var data-var='time'>07:52</var> UTC Investigating - We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.

Dashboard Analytics — Partial Degradation

Jul <var data-var='date'>16</var>, <var data-var='time'>14:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>16</var>, <var data-var='time'>11:57</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>10:01</var> UTC Update - Scheduled maintenance is still in progress. We will provide updates as necessary. Jul <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>06:01</var> UTC Scheduled - We will be performing a system update on July 16, 2026, from 4:30 AM to 02:30 PM UTC. During this maintenance window, we recommend avoiding any changes to Bots to prevent potential disruptions.

Jul <var data-var='date'>14</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>10</var>, <var data-var='time'>15:45</var> UTC Scheduled - We will be conducting a scheduled system update on July 14, 2026, from 03:30 AM UTC to 07:30 AM UTC.

Jul <var data-var='date'> 7</var>, <var data-var='time'>14:04</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>13:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>13:06</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'> 7</var>, <var data-var='time'>12:49</var> UTC Investigating - We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.

Helpshift Service Outage

Jul <var data-var='date'> 2</var>, <var data-var='time'>12:42</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:39</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 2</var>, <var data-var='time'>12:03</var> UTC Investigating - We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.

Jun <var data-var='date'>25</var>, <var data-var='time'>08:45</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>05:45</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>25</var>, <var data-var='time'>05:43</var> UTC Scheduled - We will be conducting our server maintenance from June 25, 2026, 05:45 AM UTC to June 25, 2026, 08:30 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Server Maintenance

Jun <var data-var='date'>16</var>, <var data-var='time'>13:21</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>16</var>, <var data-var='time'>13:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>16</var>, <var data-var='time'>13:07</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>16</var>, <var data-var='time'>12:40</var> UTC Investigating - We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Service Outage

Jun <var data-var='date'>11</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>11</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>10</var>, <var data-var='time'>16:37</var> UTC Scheduled - We will be conducting a system update from June 11, 2026, 05:30 AM UTC to June 11, 2026, 08:30 AM UTC. During this period, the following feature may experience some latency: - Auto-assignment

Jun <var data-var='date'> 4</var>, <var data-var='time'>09:31</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:12</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 4</var>, <var data-var='time'>09:04</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:59</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> UTC Investigating - We are currently experiencing a service outage. Our team is investigating the issue and working to restore services as quickly as possible.

Jun <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 1</var>, <var data-var='time'>03:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>28</var>, <var data-var='time'>11:27</var> UTC Update - We will be undergoing scheduled maintenance during this time. May <var data-var='date'>26</var>, <var data-var='time'>12:40</var> UTC Scheduled - We will be conducting scheduled server maintenance on June 1, 2026, from 03:00 AM UTC to 03:30 AM UTC. During this time, you may experience an impact on the following components: - Issue Messages - Helpshift Dashboard - Automations - Bots

May <var data-var='date'>27</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>27</var>, <var data-var='time'>06:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>27</var>, <var data-var='time'>05:12</var> UTC Scheduled - We will be conducting a scheduled maintenance of the analytics service on 27th May 2026, from 6:30 AM to 10:30 AM UTC. During this period, analytics data may remain stale for 4 hours.

May <var data-var='date'>22</var>, <var data-var='time'>20:25</var> UTC Resolved - This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience caused. May <var data-var='date'>22</var>, <var data-var='time'>20:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>18:48</var> UTC Identified - We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available. May <var data-var='date'>22</var>, <var data-var='time'>18:38</var> UTC Update - We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information. May <var data-var='date'>22</var>, <var data-var='time'>17:07</var> UTC Investigating - We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

Service disruption impacting Analytics data

May <var data-var='date'>21</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:42</var> UTC Scheduled - We will be conducting a system update on May 21, 2026, from 5:30 AM UTC to 7:30 AM UTC. During this period, the following dashboard setting will be affected: -Teams We recommend avoiding any changes to agent roles, groups, or team assignments until the system update is complete to prevent any inconsistencies.

May <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>13:25</var> UTC Scheduled - We will be conducting scheduled maintenance from May 20, 2026, 04:30 AM UTC to May 20, 2026, 05:00 AM. During this period, the following feature will be temporarily unavailable: Auto-assignment

May <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:59</var> UTC Scheduled - We will be performing a system update on 18th May, 2026, from 3:30 AM to 8:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

May <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

May <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:43</var> UTC Scheduled - We will be performing scheduled maintenance from May 06, 2026 at 9:00 AM UTC to May 06, 2026 at 9:30 AM UTC.

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Lastest published events

Analytics Dashboard - Service Degradation

Scheduled Maintenance

Service Degradation – Snowflake Outage

Helpshift Services, Components and Regions

Recent Helpshift events

Analytics Dashboard - Service Degradation

Scheduled Maintenance

Service Degradation – Snowflake Outage

System Update

Scheduled Maintenance

System Update