Apr <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 2</var>, <var data-var='time'>04:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Apr <var data-var='date'> 2</var>, <var data-var='time'>04:39</var> UTC Scheduled - We will be conducting our server maintenance from April 02, 2026, 04:30 AM UTC to April 02, 2026, 07:30 AM UTC. During this period, no customer impact is expected.

Server Maintenance

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC Resolved - This incident has been resolved.Apr <var data-var='date'> 1</var>, <var data-var='time'>10:16</var> UTC Investigating - We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

Helpshift Automations Service Disruption

Apr <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Apr <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>24</var>, <var data-var='time'>07:47</var> UTC Scheduled - We will be undergoing a scheduled system update on April 1, 2026, from 03:30 AM to 08:30 AM (UTC). During this time, we recommend avoiding the creation of new tags to prevent any potential disruption. Thank you for your understanding and cooperation.

System Update

Mar <var data-var='date'>31</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>25</var>, <var data-var='time'>14:03</var> UTC Scheduled - We will be conducting our server maintenance from March 31, 2026, 06:00 AM UTC to March 31, 2026, 08:00 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Mar <var data-var='date'>30</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>30</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC Scheduled - We will be conducting scheduled system update from March 30, 2026, 02:30 AM UTC to March 30, 2026, 06:30 AM UTC. During this time, you may experience latency or encounter 5XX errors across the product. We recommend implementing retries, which should succeed.

Mar <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed.Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'>17</var>, <var data-var='time'>12:12</var> UTC Scheduled - We will be conducting our server maintenance from March 26, 2026, 05:00 AM UTC to March 26, 2026, 05:30 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Mar <var data-var='date'>10</var>, <var data-var='time'>22:37</var> UTC Resolved - The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com.Mar <var data-var='date'>10</var>, <var data-var='time'>22:20</var> UTC Monitoring - The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.Mar <var data-var='date'>10</var>, <var data-var='time'>21:49</var> UTC Identified - The root cause of the degraded performance has been determined, and a fix has been applied.Mar <var data-var='date'>10</var>, <var data-var='time'>19:26</var> UTC Investigating - We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

Degraded performance on Helpshift Dashboard

Feb <var data-var='date'>17</var>, <var data-var='time'>15:15</var> UTC Resolved - This incident has been resolved.Feb <var data-var='date'>17</var>, <var data-var='time'>15:05</var> UTC Identified - The issue has been identified and a fix is being implemented.Feb <var data-var='date'>17</var>, <var data-var='time'>14:58</var> UTC Investigating - We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

Partial Degradation – Dashboard Analytics (Team Section)

Feb <var data-var='date'>16</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>12</var>, <var data-var='time'>10:51</var> UTC Update - We will be undergoing scheduled maintenance during this time.Feb <var data-var='date'>12</var>, <var data-var='time'>10:43</var> UTC Update - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 16, 2026, 09:30 AM UTC. During this period, the below functionality will see some degree of latency: Auto AssignmentFeb <var data-var='date'>11</var>, <var data-var='time'>17:16</var> UTC Scheduled - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 13, 2026, 09:30 AM UTC. During this period, the below functionality will see some degree of latency: Auto Assignment

System Update - Auto Assignment

Feb <var data-var='date'>16</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> UTC Scheduled - We are performing this essential maintenance to ensure the continued reliability, security, and optimal performance of our services. Maintenance Details:- Date: Thursday, February 12th Time: 11:00 AM IST to 1:00 PM IST Duration: 2 hour Expected Impact:- We anticipate no downtime or disruption to your production traffic or service availability during this maintenance window. Our goal is to complete this work seamlessly and without any noticeable impact on your operations. What You Should Do:- No action is required on your part. You can continue to use our services as normal during this period. We appreciate your understanding and cooperation as we work to maintain a robust and high-performing platform. If you have any questions or concerns, please do not hesitate to contact our Support Team at support@helpshift.com.

Security service maintenance - 16th Feb 2026

Feb <var data-var='date'>12</var>, <var data-var='time'>04:00</var> UTC Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>12</var>, <var data-var='time'>01:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'>10</var>, <var data-var='time'>14:51</var> UTC Scheduled - We will be conducting a system update from February 12, 2026, 01:00 AM UTC to February 12, 2026, 04:00 AM UTC. During this period, the below functionality will see some degree of latency: Issue Creation We do not anticipate any failures.

Jan <var data-var='date'>22</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>22</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>19</var>, <var data-var='time'>08:50</var> UTC Scheduled - We will be performing a system update on January 22, 2026, from 4:00 AM to 4:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Scheduled Maintenance

Jan <var data-var='date'>21</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>21</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>19</var>, <var data-var='time'>08:49</var> UTC Scheduled - We will be performing a system update on January 21, 2026, from 4:00 AM to 4:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Jan <var data-var='date'>20</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>20</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>19</var>, <var data-var='time'>08:48</var> UTC Scheduled - We will be performing a system update on January 20, 2026, from 4:00 AM to 4:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Jan <var data-var='date'> 8</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Jan <var data-var='date'> 8</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'> 7</var>, <var data-var='time'>16:35</var> UTC Scheduled - We will be conducting a system update from January 08, 2026, 05:30 AM UTC to January 08, 2026, 8:30 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Dec <var data-var='date'>19</var>, <var data-var='time'>11:06</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'>19</var>, <var data-var='time'>09:58</var> UTC Update - We are continuing to investigate this issue.Dec <var data-var='date'>19</var>, <var data-var='time'>09:51</var> UTC Investigating - We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

AI Reply Service Outage

Dec <var data-var='date'> 8</var>, <var data-var='time'>23:00</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 8</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 8</var>, <var data-var='time'>08:45</var> UTC Scheduled - We are performing a system maintenance on Dec 08, 2025 from 9 :00 am UTC to 11:00 pm UTC.

System Maintenance

Dec <var data-var='date'> 8</var>, <var data-var='time'>03:10</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 8</var>, <var data-var='time'>02:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 8</var>, <var data-var='time'>01:35</var> UTC Update - We will be undergoing scheduled maintenance during this time.Dec <var data-var='date'> 7</var>, <var data-var='time'>14:44</var> UTC Update - We will be undergoing scheduled maintenance during this time.Dec <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> UTC Scheduled - We will be performing scheduled maintenance on 2025-12-08 at 2:40 am - 3:10 am UTC. During this time. There may be intermittent slowness or 5XX errors across all end-user and agent actions. These requests should succeed upon retry. The impact is expected to last for approximately 5 minutes.

Dec <var data-var='date'> 5</var>, <var data-var='time'>10:35</var> UTC Completed - The scheduled maintenance has been completed.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:35</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:34</var> UTC Scheduled - We are performing a system maintenance on Dec 05, 2025 from 9 :35 am UTC to 10 : 30 am UTC.

Dec <var data-var='date'> 5</var>, <var data-var='time'>09:09</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>09:06</var> UTC Investigating - We are currently experiencing a service outage caused by an issue with our dependent Cloudflare services. This may impact access to Helpshift features and overall platform availability. As per the Cloudflare status page (https://www.cloudflarestatus.com/), their services are undergoing updates/maintenance, which may be contributing to the disruption.

Helpshift Service Outage

Dec <var data-var='date'> 5</var>, <var data-var='time'>07:20</var> UTC Resolved - This incident has been resolved.Dec <var data-var='date'> 5</var>, <var data-var='time'>07:05</var> UTC Monitoring - A fix has been implemented and we are monitoring the results.Dec <var data-var='date'> 5</var>, <var data-var='time'>07:01</var> UTC Investigating - Currently a Helpshift Service Outage is being experienced. We are actively Investigating the Issue.

Nov <var data-var='date'>27</var>, <var data-var='time'>10:22</var> UTC Resolved - This incident has been resolved.Nov <var data-var='date'>27</var>, <var data-var='time'>10:17</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>27</var>, <var data-var='time'>10:13</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>27</var>, <var data-var='time'>10:11</var> UTC Update - We are continuing to work on a fix for this issue.Nov <var data-var='date'>27</var>, <var data-var='time'>09:58</var> UTC Identified - The issue has been identified and a fix is being implemented.Nov <var data-var='date'>27</var>, <var data-var='time'>09:53</var> UTC Update - We are continuing to investigate this issue.Nov <var data-var='date'>27</var>, <var data-var='time'>09:32</var> UTC Investigating - We are currently investigating this issue.

Nov <var data-var='date'>10</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'>10</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 7</var>, <var data-var='time'>10:36</var> UTC Scheduled - We will be performing scheduled maintenance from November 10th, 03:30 AM UTC to November 10th, 08:30 AM UTC. During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below: -AI Reply

Nov <var data-var='date'> 7</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 7</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 4</var>, <var data-var='time'>11:55</var> UTC Scheduled - We will be performing scheduled maintenance from November 7th, 04:30 AM UTC to November 7th, 08:30 AM UTC. During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below: -AI Reply

Nov <var data-var='date'> 6</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed.Nov <var data-var='date'> 6</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Nov <var data-var='date'> 5</var>, <var data-var='time'>14:05</var> UTC Update - We will be undergoing scheduled maintenance during this time.Nov <var data-var='date'> 4</var>, <var data-var='time'>11:54</var> UTC Scheduled - We will be performing scheduled maintenance from November 6th, 04:30 AM UTC to November 6th, 08:30 AM UTC. During this window, you may experience degraded performance for approximately 35 minutes in the feature listed below: -AI Reply

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Is Helpshift down?

Helpshift status is UP

Lastest published events

Server Maintenance

Helpshift Automations Service Disruption

System Update

Helpshift Services, Components and Regions

Recent Helpshift events

Server Maintenance

Helpshift Automations Service Disruption

System Update

Server Maintenance

System Update

Server Maintenance

Get your FREE account now,5 monitors included!

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5 monitors included!