May <var data-var='date'>22</var>, <var data-var='time'>20:25</var> UTC Resolved - This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience caused. May <var data-var='date'>22</var>, <var data-var='time'>20:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>22</var>, <var data-var='time'>18:48</var> UTC Identified - We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available. May <var data-var='date'>22</var>, <var data-var='time'>18:38</var> UTC Update - We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information. May <var data-var='date'>22</var>, <var data-var='time'>17:07</var> UTC Investigating - We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Analytics → Advanced Analytics → Issues (All) All Endpoints under the Analytics API. For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

Service disruption impacting Analytics data

May <var data-var='date'>21</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>21</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>19</var>, <var data-var='time'>09:42</var> UTC Scheduled - We will be conducting a system update on May 21, 2026, from 5:30 AM UTC to 7:30 AM UTC. During this period, the following dashboard setting will be affected: -Teams We recommend avoiding any changes to agent roles, groups, or team assignments until the system update is complete to prevent any inconsistencies.

System Update

May <var data-var='date'>20</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>20</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>14</var>, <var data-var='time'>13:25</var> UTC Scheduled - We will be conducting scheduled maintenance from May 20, 2026, 04:30 AM UTC to May 20, 2026, 05:00 AM. During this period, the following feature will be temporarily unavailable: Auto-assignment

Server Maintenance

May <var data-var='date'>18</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>18</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>15</var>, <var data-var='time'>11:59</var> UTC Scheduled - We will be performing a system update on 18th May, 2026, from 3:30 AM to 8:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Scheduled Maintenance

May <var data-var='date'> 7</var>, <var data-var='time'>12:09</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 7</var>, <var data-var='time'>11:51</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 7</var>, <var data-var='time'>11:45</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 7</var>, <var data-var='time'>11:32</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>11:23</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 7</var>, <var data-var='time'>11:19</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Service Outage

May <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'> 6</var>, <var data-var='time'>08:43</var> UTC Scheduled - We will be performing scheduled maintenance from May 06, 2026 at 9:00 AM UTC to May 06, 2026 at 9:30 AM UTC.

May <var data-var='date'> 5</var>, <var data-var='time'>18:11</var> UTC Resolved - The issue has been resolved, and all affected services are now functioning as expected. If you experience any issues, please contact our support team at support@helpshift.com. We apologize for any inconvenience caused and appreciate your patience. May <var data-var='date'> 5</var>, <var data-var='time'>16:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>15:32</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>15:30</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>13:56</var> UTC Update - We are actively continuing our investigation into this issue. May <var data-var='date'> 5</var>, <var data-var='time'>12:19</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

May <var data-var='date'> 5</var>, <var data-var='time'>12:06</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>11:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>11:33</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>10:04</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Service Degradation

May <var data-var='date'> 5</var>, <var data-var='time'>09:41</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>09:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'> 5</var>, <var data-var='time'>09:31</var> UTC Identified - The issue has been identified and a fix is being implemented. May <var data-var='date'> 5</var>, <var data-var='time'>09:23</var> UTC Update - We are continuing to investigate this issue. May <var data-var='date'> 5</var>, <var data-var='time'>08:58</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Apr <var data-var='date'>28</var>, <var data-var='time'>10:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>28</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>27</var>, <var data-var='time'>09:32</var> UTC Scheduled - We will be performing a system update on April 28, 2026, from 4:30 AM to 10:30 AM UTC. During this time the following components will be affected. - Text Templates During this maintenance window, there will be intermittent downtime affecting the Text Templates service. Users may experience issues loading or viewing text templates while the update is in progress. We appreciate your patience and understanding as we work to improve system performance.

Apr <var data-var='date'>21</var>, <var data-var='time'>12:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>11:06</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>21</var>, <var data-var='time'>11:05</var> UTC Scheduled - We will be performing a system update on 21st April, 2026, from 11:00 AM to 12:30 PM UTC. During this time, the Save and Save & Translate functionality for FAQs will be temporarily unavailable due to an impact on the FAQ service.

Apr <var data-var='date'>21</var>, <var data-var='time'>11:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>21</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>08:46</var> UTC Scheduled - We will be performing a system update on 21st April, 2026, from 8:00 AM to 11:00 AM UTC. During this time, the Save and Save & Translate functionality for FAQs will be temporarily unavailable due to an impact on the FAQ service.

Apr <var data-var='date'>16</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>16</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>08:32</var> UTC Scheduled - We will be performing a system update on 16th April, 2026, from 4:00 AM to 4:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Apr <var data-var='date'>15</var>, <var data-var='time'>04:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>15</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>08:29</var> UTC Scheduled - We will be performing a system update on 15th April, 2026, from 4:00 AM to 4:30 AM UTC. During this window, users and agents may experience intermittent slowness or 5XX errors across the platform. These actions are expected to succeed upon retry within 5–10 minutes. We appreciate your patience while we complete this update.

Apr <var data-var='date'>14</var>, <var data-var='time'>13:08</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'>14</var>, <var data-var='time'>13:06</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>14</var>, <var data-var='time'>12:47</var> UTC Investigating - We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

Service Disruption

Apr <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>04:40</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>04:39</var> UTC Scheduled - We will be conducting our server maintenance from April 02, 2026, 04:30 AM UTC to April 02, 2026, 07:30 AM UTC. During this period, no customer impact is expected.

Apr <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:16</var> UTC Investigating - We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

Helpshift Automations Service Disruption

Apr <var data-var='date'> 1</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>03:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>24</var>, <var data-var='time'>07:47</var> UTC Scheduled - We will be undergoing a scheduled system update on April 1, 2026, from 03:30 AM to 08:30 AM (UTC). During this time, we recommend avoiding the creation of new tags to prevent any potential disruption. Thank you for your understanding and cooperation.

Mar <var data-var='date'>31</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>31</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>25</var>, <var data-var='time'>14:03</var> UTC Scheduled - We will be conducting our server maintenance from March 31, 2026, 06:00 AM UTC to March 31, 2026, 08:00 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Mar <var data-var='date'>30</var>, <var data-var='time'>06:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>02:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>13:00</var> UTC Scheduled - We will be conducting scheduled system update from March 30, 2026, 02:30 AM UTC to March 30, 2026, 06:30 AM UTC. During this time, you may experience latency or encounter 5XX errors across the product. We recommend implementing retries, which should succeed.

Mar <var data-var='date'>26</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>17</var>, <var data-var='time'>12:12</var> UTC Scheduled - We will be conducting our server maintenance from March 26, 2026, 05:00 AM UTC to March 26, 2026, 05:30 AM UTC. During this period, the below feature will see some degree of latency: Auto-assignment

Mar <var data-var='date'>10</var>, <var data-var='time'>22:37</var> UTC Resolved - The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com. Mar <var data-var='date'>10</var>, <var data-var='time'>22:20</var> UTC Monitoring - The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability. Mar <var data-var='date'>10</var>, <var data-var='time'>21:49</var> UTC Identified - The root cause of the degraded performance has been determined, and a fix has been applied. Mar <var data-var='date'>10</var>, <var data-var='time'>19:26</var> UTC Investigating - We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

Degraded performance on Helpshift Dashboard

Feb <var data-var='date'>17</var>, <var data-var='time'>15:15</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>17</var>, <var data-var='time'>15:05</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>17</var>, <var data-var='time'>14:58</var> UTC Investigating - We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

Partial Degradation – Dashboard Analytics (Team Section)

Feb <var data-var='date'>16</var>, <var data-var='time'>09:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>12</var>, <var data-var='time'>10:51</var> UTC Update - We will be undergoing scheduled maintenance during this time. Feb <var data-var='date'>12</var>, <var data-var='time'>10:43</var> UTC Update - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 16, 2026, 09:30 AM UTC. During this period, the below functionality will see some degree of latency: Auto Assignment Feb <var data-var='date'>11</var>, <var data-var='time'>17:16</var> UTC Scheduled - We will be conducting a system update from February 13, 2026, 05:30 AM UTC to February 13, 2026, 09:30 AM UTC. During this period, the below functionality will see some degree of latency: Auto Assignment

System Update - Auto Assignment

Feb <var data-var='date'>16</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>16</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 9</var>, <var data-var='time'>11:15</var> UTC Scheduled - We are performing this essential maintenance to ensure the continued reliability, security, and optimal performance of our services. Maintenance Details:- Date: Thursday, February 12th Time: 11:00 AM IST to 1:00 PM IST Duration: 2 hour Expected Impact:- We anticipate no downtime or disruption to your production traffic or service availability during this maintenance window. Our goal is to complete this work seamlessly and without any noticeable impact on your operations. What You Should Do:- No action is required on your part. You can continue to use our services as normal during this period. We appreciate your understanding and cooperation as we work to maintain a robust and high-performing platform. If you have any questions or concerns, please do not hesitate to contact our Support Team at support@helpshift.com.

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Is Helpshift down?

Helpshift status is UP

Lastest published events

Service disruption impacting Analytics data

System Update

Server Maintenance

Helpshift Services, Components and Regions

Recent Helpshift events

Service disruption impacting Analytics data

System Update

Server Maintenance

Scheduled Maintenance

Service Outage

Scheduled Maintenance

Get your FREE account now,5 monitors included!

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5 monitors included!