Apr <var data-var='date'> 8</var>, <var data-var='time'>19:10</var> EDT Resolved - It looks like the issue at Google has been resolved, so inbound emails forwarded to Help Scout from Google accounts should now be working as normal once again. If you do run into any further issues, just reach out to let us know.Apr <var data-var='date'> 8</var>, <var data-var='time'>18:29</var> EDT Update - Just sharing another quick update, we're still monitoring this outage at Google. For now, some incoming emails may not be forwarded to Help Scout from from Gmail and Google Groups. We'll continue to post updates here until the issue has been resolved.Apr <var data-var='date'> 8</var>, <var data-var='time'>15:47</var> EDT Update - We are still monitoring this ongoing outage with Google, which continues to impact emails forwarded to Help Scout in certain cases. As soon as we have confirmation from Google that this issue has been fully resolved, we'll post an update here. Thanks for your continued patience!Apr <var data-var='date'> 8</var>, <var data-var='time'>14:22</var> EDT Identified - We're continuing to monitor issues with inbound mail as a result of a current outage at Google, which seems to specifically impact certain emails forwarded from Google Workspace emails. We'll keep sharing updates on this as we get them from Google.Apr <var data-var='date'> 8</var>, <var data-var='time'>13:29</var> EDT Update - We’re still investigating issues with inbound emails for some accounts. This seems to be impacting emails forwarded from Google, specifically from Google Groups. We will continue to share updates as soon as we know more - thanks for your patience!Apr <var data-var='date'> 8</var>, <var data-var='time'>12:40</var> EDT Investigating - We’re currently investigating reports of inbound email issues. For some Inboxes, emails are not being forwarded from Gmail into Help Scout, starting from around 1pm UTC. We'll post again as soon as we have more to share.

Inbound Email Issues

Mar <var data-var='date'>25</var>, <var data-var='time'>14:00</var> EDT Resolved - Resolved - Our team has identified and resolved the issue. Outbound emails are being delivered again. Sorry for the trouble today, everyone.Mar <var data-var='date'>25</var>, <var data-var='time'>13:47</var> EDT Investigating - We’re currently investigating reports of outbound email and draft creation issues. We will continue to update as we have more information.

Outbound Email and Draft Creation Issues

Mar <var data-var='date'>22</var>, <var data-var='time'>12:20</var> EDT Resolved - We can confirm that views and folders have been operating as expected today, and that the underlying issue here has been resolved. Please get in touch with our team if you continue to experience any unusual behavior across your inbox.Mar <var data-var='date'>21</var>, <var data-var='time'>17:28</var> EDT Monitoring - A Fix has been implemented, and we are monitoring results. We will update again when the issue is resolved.Mar <var data-var='date'>21</var>, <var data-var='time'>15:22</var> EDT Identified - We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post a final update when services are back to normal.Mar <var data-var='date'>21</var>, <var data-var='time'>13:42</var> EDT Update - We’re still investigating reports of issues with folders and views not displaying the correct conversations. We hope to have more information available soon.Mar <var data-var='date'>21</var>, <var data-var='time'>12:39</var> EDT Investigating - We’re currently investigating reports of issues with Views and Folders. We will continue to update as we have more information.

Folder and View Issues

Mar <var data-var='date'>20</var>, <var data-var='time'>14:12</var> EDT Resolved - Help Scout Docs and AI Answers are fully operational - we’re closing this out. Thank you for your patience while we worked on this one!Mar <var data-var='date'>20</var>, <var data-var='time'>13:44</var> EDT Monitoring - We've fixed the underlying causes of the issues with Docs sites and AI Answers, and our team is monitoring our systems for continued stability. We will update again when we're sure things are all resolved.Mar <var data-var='date'>20</var>, <var data-var='time'>13:13</var> EDT Identified - Our team has identified the root cause of the Docs issues and are working to resolve the issues. Docs sites and AI Answers relying on Docs content will be intermittently available while we get this working.Mar <var data-var='date'>20</var>, <var data-var='time'>13:00</var> EDT Investigating - We are currently investigating an issue that is preventing Docs sites from loading. We will update here as soon as we have more information to share.

Docs Errors

Mar <var data-var='date'>19</var>, <var data-var='time'>17:38</var> EDT Resolved - Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!Mar <var data-var='date'>19</var>, <var data-var='time'>17:04</var> EDT Identified - We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.Mar <var data-var='date'>19</var>, <var data-var='time'>16:50</var> EDT Investigating - We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

Drafts Not Loading Properly

Mar <var data-var='date'>12</var>, <var data-var='time'>13:59</var> EDT Resolved - Our engineers have found the issue causing Closed Conversations not to display in the Closed Folder, and this has now been resolved, You should now find all of those Conversations in the Closed Folder as normal. Thanks for your patience while we worked on getting this one fixed up!Mar <var data-var='date'>12</var>, <var data-var='time'>13:36</var> EDT Investigating - Our team has identified an issue with the Closed Folder. Recently Closed Conversations are not being added to the Folder, starting around 8am ET. This does not impact delivery - emails are still being sent without issue. We'll post again once we have an update on this.

Closed Folder Issues

Mar <var data-var='date'>11</var>, <var data-var='time'>12:42</var> EDT Resolved - We've monitored the fix we implemented and sidebar apps are now loading. Thanks for your patience as we investigated and fixed this issue.Mar <var data-var='date'>11</var>, <var data-var='time'>12:34</var> EDT Monitoring - We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is fully resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>12:12</var> EDT Investigating - We’re aware that some customers are having issues with sidebar apps and apps are loading intermittently, or not loading at all. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

Sidebar Apps loading intermittently

Mar <var data-var='date'>11</var>, <var data-var='time'>10:04</var> EDT Resolved - After monitoring, it looks like sidebar apps are loading once more. It seems that the fix is working and we're going to close this one out!Mar <var data-var='date'>11</var>, <var data-var='time'>09:09</var> EDT Monitoring - We've identified and fixed the issue that prevented sidebar apps from loading. We're continuing to monitor sidebar apps performance and we'll post an update here when the issue is resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>08:40</var> EDT Investigating - We’re aware that some customers are having issues with sidebar apps and they're not loading. We're investigating the issue and we'll post an update here once we have additional information to share. Thanks for your patience and apologies for the disruption.

Sidebar Apps not loading

Mar <var data-var='date'> 7</var>, <var data-var='time'>12:26</var> EST Completed - The scheduled maintenance has been completed.Mar <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Mar <var data-var='date'> 3</var>, <var data-var='time'>12:14</var> EST Scheduled - We will be performing a scheduled maintenance on Saturday, March 7, 2026 at 12:00 PM Eastern. We expect this maintenance to last no more than 1 hour. During this maintenance period, company profile data will not be available or actionable, and you won't be able to create, update, or link contacts to company records. We will provide updates here if anything changes during the maintenance window.

Scheduled Database Maintenance

Mar <var data-var='date'> 6</var>, <var data-var='time'>16:26</var> EST Resolved - Help Scout access has now been restored for customers in the Philippines. We will continue to monitor the situation. If you're still experiencing any issues accessing the platform, please let us know.Mar <var data-var='date'> 6</var>, <var data-var='time'>15:49</var> EST Update - Our team continues to work on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We apologize for the downtime today and we'll post here again as soon as this has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>13:57</var> EST Update - Our team are still working on a fix for the issue causing Help Scout to be unavailable for some customers in the Philippines. We'll post here again as soon as this has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:55</var> EST Identified - We've identified the cause of the access issues for customers in the Philippines and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.Mar <var data-var='date'> 6</var>, <var data-var='time'>12:38</var> EST Investigating - Help Scout is currently unavailable for some customers in the Philippines. It appears to be regionally isolated and we're currently investigating the root cause.

Connections Issues

Mar <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> EST Resolved - Performance is stable across the board, so we're closing this out. We'll continue to monitor all services over the next few hours.Mar <var data-var='date'> 2</var>, <var data-var='time'>11:50</var> EST Monitoring - Help Scout is coming back online. We'll continue to monitor for a bit longer before wrapping this up.Mar <var data-var='date'> 2</var>, <var data-var='time'>11:28</var> EST Identified - We’ve identified the root cause and we're making progress - you may continue to see slow loading times and variable accessibility.Mar <var data-var='date'> 2</var>, <var data-var='time'>11:06</var> EST Investigating - We're investigating reports of Help Scout not loading. We will update here when we have more information.

Feb <var data-var='date'>26</var>, <var data-var='time'>09:00</var> EST Resolved - We investigated reports of slow page loads and timeouts when accessing the web app. Our team has identified and resolved the issue. Performance is now stable, and we'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!

Feb <var data-var='date'>26</var>, <var data-var='time'>07:29</var> EST Resolved - Our team has identified and resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!Feb <var data-var='date'>26</var>, <var data-var='time'>07:21</var> EST Investigating - We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information.

Feb <var data-var='date'>19</var>, <var data-var='time'>16:00</var> EST Resolved - Our team identified and fixed this issue and all pages across the app should be loading normally now. Apologies for the disruption today, folks!Feb <var data-var='date'>19</var>, <var data-var='time'>15:52</var> EST Monitoring - A fix has been implemented and our team is monitoring results.Feb <var data-var='date'>19</var>, <var data-var='time'>15:32</var> EST Investigating - We're looking in to reports of trouble loading Inboxes across the app. We'll update here when we have more information. Thanks for your patience!

Inboxes Not Currently Loading For Some Users

Feb <var data-var='date'> 6</var>, <var data-var='time'>01:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 6</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Feb <var data-var='date'> 3</var>, <var data-var='time'>01:40</var> EST Scheduled - We will be performing a scheduled maintenance on February 6, 2026 at 12:00 AM Eastern. We expect this maintenance to last no more than 1 hour. During this maintenance period, all Apps/Integrations will be impacted, including all of the sidebar apps, and creating new custom apps will not be possible. We will provide updates here if anything changes during the maintenance window.

Feb <var data-var='date'> 4</var>, <var data-var='time'>01:00</var> EST Completed - The scheduled maintenance has been completed.Feb <var data-var='date'> 4</var>, <var data-var='time'>00:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>30</var>, <var data-var='time'>11:11</var> EST Scheduled - We will be performing a scheduled maintenance on February 4, 2026 at 12:00 AM Eastern. We expect this maintenance to last no more than 1 hour. During this maintenance period, scans on attachments to incoming emails will not be performed in real time. When the maintenance is completed, files received during the maintenance will be scanned. We will provide updates here if anything changes during the maintenance window.

Jan <var data-var='date'>29</var>, <var data-var='time'>04:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>29</var>, <var data-var='time'>03:30</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>28</var>, <var data-var='time'>06:13</var> EST Scheduled - We will be performing a scheduled database maintenance on Thursday, January 29, 2026, starting at 03:30 AM Eastern. It should last about 30 minutes. During this maintenance, Inbox Views will refresh slowly. We will provide updates here if anything changes during the maintenance window.

Jan <var data-var='date'>24</var>, <var data-var='time'>12:23</var> EST Completed - The scheduled maintenance has been completed and all Docs services are back to normal.Jan <var data-var='date'>24</var>, <var data-var='time'>12:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>21</var>, <var data-var='time'>06:35</var> EST Update - We will be undergoing scheduled maintenance during this time.Jan <var data-var='date'>20</var>, <var data-var='time'>09:19</var> EST Scheduled - We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 12:00 PM Eastern. It should last about one hour. During this maintenance, Docs-related features, such as AI Answers, Docs sites, Docs in Beacon, and the Docs API, may be impacted. We will provide updates here if anything changes during the maintenance window.

Jan <var data-var='date'>24</var>, <var data-var='time'>11:00</var> EST Completed - The scheduled maintenance has been completed.Jan <var data-var='date'>24</var>, <var data-var='time'>10:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jan <var data-var='date'>20</var>, <var data-var='time'>01:12</var> EST Scheduled - We will be performing a scheduled database maintenance on Saturday, January 24, 2026, starting at 10:00 AM Eastern. It should last about one hour. During this maintenance, Custom Views will be impacted. They will still function, but new conversations and updates on Views will not take effect. We will provide updates here if anything changes during the maintenance window.

Jan <var data-var='date'>23</var>, <var data-var='time'>01:40</var> EST Resolved - Microsoft have confirmed that all products are operational. This means emails from Outlook being forwarded into Help Scout and Microsoft's servers for outgoing mail (using custom SMTP) should now be working. If you're still experiencing issues, please contact our support team so we can investigate further.Jan <var data-var='date'>22</var>, <var data-var='time'>18:29</var> EST Update - Just checking in to say we are still keeping an eye on this. Microsoft are still reporting degraded service functionality, so incoming emails from Outlook, and outbound emails sent through Microsoft's servers are impacted by this. We'll continue to monitor and post updates here.Jan <var data-var='date'>22</var>, <var data-var='time'>17:01</var> EST Update - Microsoft are still reporting degraded service for Outlook, which continues to impact both incoming mail forwarded from Outlook account, as well as outgoing mail being delivered through Outlook's servers. We are continuing to monitor the issue, and will post again once it has been resolved by Microsoft.Jan <var data-var='date'>22</var>, <var data-var='time'>15:46</var> EST Monitoring - It looks like Outlook is down right now, so you may see issues with emails from Outlook being forwarded into Help Scout, and if using Microsoft's servers for outgoing mail (using custom SMTP) you may encounter issues with delivery. We are monitoring this, and will post an update once everything's back to normal.

Outlook Outage

Jan <var data-var='date'> 8</var>, <var data-var='time'>10:42</var> EST Resolved - Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.

Search and Page Load Issues

Dec <var data-var='date'>22</var>, <var data-var='time'>01:00</var> EST Resolved - Our team investigated and resolved an issue that prevented some of our customers' Docs sites from loading. All sites should now be loading as expected. If you're still experiencing issues, please contact our support team so we can investigate further.

Intermittent Docs Sites loading issues

Dec <var data-var='date'>20</var>, <var data-var='time'>17:43</var> EST Resolved - Docs is back to fully operational.Dec <var data-var='date'>20</var>, <var data-var='time'>16:59</var> EST Monitoring - Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.Dec <var data-var='date'>20</var>, <var data-var='time'>16:24</var> EST Investigating - We are currently investigating an issue that is causing Docs sites to not load. We will update here as soon as we have more information to share.

Docs site not loading

Dec <var data-var='date'>11</var>, <var data-var='time'>08:06</var> EST Resolved - Our team has resolved the issue, and performance is now stable across the board; therefore, we're closing this out. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this!Dec <var data-var='date'>11</var>, <var data-var='time'>07:43</var> EST Identified - The team has identified the root cause, and we're working on a fix, but it may take a bit longer before we can bring all services back online. We'll post an update when we've got more news to share.Dec <var data-var='date'>11</var>, <var data-var='time'>07:06</var> EST Investigating - We're currently investigating reports of slow page loads and timeouts when trying to access the web app. We’ll share an update as soon as we have more information.

Dec <var data-var='date'>10</var>, <var data-var='time'>13:29</var> EST Resolved - The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!Dec <var data-var='date'>10</var>, <var data-var='time'>12:40</var> EST Monitoring - Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.Dec <var data-var='date'>10</var>, <var data-var='time'>12:05</var> EST Identified - Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.Dec <var data-var='date'>10</var>, <var data-var='time'>11:36</var> EST Investigating - We're investigating reports of delays in email delivery to Help Scout. Our team is looking into this, and we'll post updates here as soon as we have them.

Is Help Scout down?

Help Scout status is UP

Lastest published events

Inbound Email Issues

Outbound Email and Draft Creation Issues

Folder and View Issues

Help Scout Services, Components and Regions

Recent Help Scout events

Inbound Email Issues

Outbound Email and Draft Creation Issues

Folder and View Issues

Docs Errors

Drafts Not Loading Properly

Closed Folder Issues

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Is Help Scout down?

Help Scout status is UP

Lastest published events

Inbound Email Issues

Outbound Email and Draft Creation Issues

Folder and View Issues

Help Scout Services, Components and Regions

Recent Help Scout events

Inbound Email Issues

Outbound Email and Draft Creation Issues

Folder and View Issues

Docs Errors

Drafts Not Loading Properly

Closed Folder Issues

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!