Jul <var data-var='date'>28</var>, <var data-var='time'>14:44</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>01:28</var> UTC Monitoring - Monitoring and awaiting resolution. Jul <var data-var='date'>27</var>, <var data-var='time'>23:43</var> UTC Identified - Carrier 2 general outage. Awaiting resolution. Jul <var data-var='date'>27</var>, <var data-var='time'>23:17</var> UTC Investigating - Investigating connectivity issue affecting upstream carrier traffic with carrier 2.

Active upstream carrier 2 offload outage

Jul <var data-var='date'>13</var>, <var data-var='time'>15:23</var> UTC Resolved - We've resolved an issue affecting network connectivity, caused by a certificate issue. The certificate has been corrected, and we've implemented additional monitoring to detect and prevent this type of issue going forward. Jul <var data-var='date'>12</var>, <var data-var='time'>16:53</var> UTC Investigating - We’re observing an increase in hotspot heartbeat issues and are currently investigating. We will continue to keep the community updated.

Decrease in Hotspot Heartbeats

Jun <var data-var='date'>25</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>25</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>20:22</var> UTC Scheduled - We will be performing a scheduled update to the Helium Packet Router (v1.7.0). No downtime is expected.

Helium packet Router - Maintenance

Apr <var data-var='date'>15</var>, <var data-var='time'>01:00</var> UTC Resolved - Some Helium Mobile Hotspots had an issue where devices could connect to WiFi but couldn’t actually use the internet, due to a problem on those specific units, while the overall network was working normally. A fix is being worked on for affected hotspots - if you experience this behaviour, restarting your hotspot is advised.

Helium Mobile Hotspot Connection Issue

Apr <var data-var='date'> 2</var>, <var data-var='time'>21:17</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:17</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 2</var>, <var data-var='time'>20:16</var> UTC Scheduled - We are currently updating our IoT infrastructure to enable support for custom multibuy services. This rollout is designed to expand our service capabilities without impact to system availability. There is no planned downtime for this update.

IoT Network Improvements

Mar <var data-var='date'>26</var>, <var data-var='time'>18:27</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>26</var>, <var data-var='time'>17:24</var> UTC Scheduled - Performance improvements and better handling of routing updates.

Helium Packet Router Maintenance

Mar <var data-var='date'>16</var>, <var data-var='time'>20:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>16</var>, <var data-var='time'>18:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>13</var>, <var data-var='time'>17:24</var> UTC Scheduled - The core team will be deploying updates to Helium Packet Router. This maintenance includes performance improvements.

Helium Packet Router Upgrade

Mar <var data-var='date'>11</var>, <var data-var='time'>03:20</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>11</var>, <var data-var='time'>02:44</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>02:04</var> UTC Identified - A performance issue is affecting Helium Packet Router performance in the Frankfurt region. This may affect IoT device message delivery in Europe. The team has identified the issue and is scaling resources to resolve the issue.

IoT Packet Router Diminished Performance

Mar <var data-var='date'> 9</var>, <var data-var='time'>22:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'> 9</var>, <var data-var='time'>19:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'> 9</var>, <var data-var='time'>17:49</var> UTC Scheduled - The core team will be deploying an infrastructure update to Helium Packet Router. We'll update this page when the deployment is complete.

Feb <var data-var='date'>12</var>, <var data-var='time'>16:24</var> UTC Resolved - During the IMS-Prod upgrade, services experienced a brief outage of roughly 15–20 minutes due to a load balancer and DNS issue introduced during the update. This impacted the Hotspot dashboard and related IMS services. The issue was identified and resolved, and all systems are now fully operational.

IMS-Prod Upgrade Service Interruption

Feb <var data-var='date'> 2</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 2</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>29</var>, <var data-var='time'>22:47</var> UTC Scheduled - The core team will be deploying an infrastructure update to IoT Oracles. While the update is in progress, some route configurations for OUI operators may fail to be accepted by the config service. IoT data transfer for existing routes will continue during this period. We'll update this page when the deployment is complete.

IoT Oracle Infrastructure Update

Jan <var data-var='date'>27</var>, <var data-var='time'>19:54</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>17:57</var> UTC Identified - An upstream service is causing some Hotspots to fail to load. The team is investigating the issue and will deploy a fix shortly.

World Explorer Degraded Service

Jan <var data-var='date'>15</var>, <var data-var='time'>15:47</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>15</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>14</var>, <var data-var='time'>18:46</var> UTC Scheduled - Onboarding V3 is scheduled to roll out tomorrow (Thursday). We’ll deploy backend and firmware first, followed by the app update. There will be a short onboarding downtime during the transition, but the overall user experience remains the same with a faster, more seamless onboarding flow. Deployers should ensure their Builder App is up to date. This updated flow uses the Hotspot QR code as the onboarding key, so users should keep their QR codes secure prior to setup.

Mobile Onboarding V3 Deployment

Dec <var data-var='date'> 9</var>, <var data-var='time'>14:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>18:10</var> UTC Scheduled - The Core team is activating Demand Sampling for Helium Mobile Hotspots. This functionality will allow newly asserted Hotspots to handle unrewarded carrier traffic for a period of two weeks in order to better determine eligibility for full offload activation. Hotspots with activated MNO carrier offload are unaffected. This feature is being enabled via a configuration change without additional firmware updates. No user action is required.

Demand Sampling Enablement

Dec <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 2</var>, <var data-var='time'>20:43</var> UTC Update - We will be performing routine IoT configuration maintenance. No downtime is expected, and device activity should continue operating normally throughout the window. Dec <var data-var='date'> 2</var>, <var data-var='time'>17:34</var> UTC Scheduled - Scheduled maintenance

IOT Config Maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>00:01</var> UTC Resolved - The technical issue impacting service has been resolved. Carrier traffic has stabilized. We’ll continue monitoring to ensure everything remains nominal. Nov <var data-var='date'>15</var>, <var data-var='time'>17:54</var> UTC Identified - The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected. We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest. Nov <var data-var='date'>15</var>, <var data-var='time'>00:57</var> UTC Investigating - We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.

Carrier Traffic Degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>15:06</var> UTC Resolved - Cloudflare services have recovered. Nov <var data-var='date'>18</var>, <var data-var='time'>14:36</var> UTC Identified - Due to the current Cloudflare outage worldwide, some services are currently unavailable. We are monitoring the situation and will post updates here as they become available.

Cloudflare Outage

Nov <var data-var='date'>13</var>, <var data-var='time'>13:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>12:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>11</var>, <var data-var='time'>21:11</var> UTC Scheduled - We will be performing maintenance to optimize performance.

Planned Maintenance Notice

Nov <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'> 6</var>, <var data-var='time'>14:38</var> UTC Investigating - We’re currently investigating a Brownfield service degradation. The issue appears to be linked to a connection problem between RADIUS AAA instances following the latest radiator-rs deployment. Our team is working to identify and resolve the problem as quickly as possible. Further updates will be shared here once more information is available.

Brownfield Service Degradation

Oct <var data-var='date'>17</var>, <var data-var='time'>14:47</var> UTC Resolved - This issue was resolved Oct <var data-var='date'>16</var>, <var data-var='time'>23:40</var> UTC Update - We are continuing to investigate this issue. Oct <var data-var='date'>16</var>, <var data-var='time'>23:32</var> UTC Update - Note that the issue may affect explorer statistics related to data transferred and daily active users. . We are continuing to investigate this issue. Oct <var data-var='date'>16</var>, <var data-var='time'>23:30</var> UTC Investigating - We are aware of an issue affecting access to the Helium Mobile Builder Dashboard. Some users may be unable to log in, while others who can access their dashboards are experiencing issues viewing hotspot telemetry data. This appears to be a visual-only issue and does not affect hotspot performance or reward earnings. The team is actively investigating the cause and working on a resolution. We expect to provide an update by end of day tomorrow (October 17, 2025).

Helium Mobile Builder Dashboard Outage

Oct <var data-var='date'>14</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>13</var>, <var data-var='time'>18:27</var> UTC Scheduled - Helium will be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, Brownfield (Helium Plus) networks may experience brief service interruptions. Impact: Applies to brownfield setups only Short service interruptions may occur during the migration window Helium will monitor the process closely to minimize disruption. No changes are needed from deployers.

Brownfield RADIUS AAA Migration

Oct <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 8</var>, <var data-var='time'>15:15</var> UTC Scheduled - We’ll be performing maintenance on the Brownfield Radiator system to improve stability and performance. During this time, brownfield setups may experience brief service interruptions. Impact: Applies to brownfield setups only Short service interruptions may occur during the migration window Our team will monitor the process closely to minimize disruption. No changes are needed from deployers.

Oct <var data-var='date'> 7</var>, <var data-var='time'>19:04</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>13:47</var> UTC Monitoring - A backend patch has been applied to address issues with Hotspots failing to submit speed tests. If you’re still seeing problems, a reboot should fix it. We’ll continue to monitor. Aug <var data-var='date'>29</var>, <var data-var='time'>22:11</var> UTC Identified - Following the recent Mobile Oracle infrastructure migration, the team has noticed that a subset of HMHs are failing to submit speed tests. The lack of speed tests will prevent a Hotspot from receiving Proof of Coverage rewards. A backend patch has been applied which will likely address the issue without operator intervention. However, if you notice your HMH is failing to submit speed tests, a simple reboot should resolve the issue.

HMH - Speed Test Failures

Oct <var data-var='date'> 7</var>, <var data-var='time'>15:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 7</var>, <var data-var='time'>14:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> UTC Scheduled - We are restarting the IoT configuration service. Impact is minimal, but if a configuration is sent during the restart, you may receive an acknowledgment error from the API. Normal service will resume automatically once the restart completes.

IoT Config Restart

Oct <var data-var='date'> 1</var>, <var data-var='time'>21:23</var> UTC Resolved - Native swap functionality has been restored with the release of Helium Wallet v2.14.17, now live on both the App Store (iOS) and Google Play (Android). Please update to the latest version to resume in-app swaps. Oct <var data-var='date'> 1</var>, <var data-var='time'>19:35</var> UTC Update - The fix for native swaps (v2.14.17) is currently in App Store review on both Android and iOS. We’ll update once it’s approved and live. Oct <var data-var='date'> 1</var>, <var data-var='time'>18:06</var> UTC Identified - Native token swap functionality in the Helium Wallet app is currently unavailable due to a downstream change with Jupiter's APIs. All users of current versions (v2.14.16 and prior) of Helium Wallet will have to use the dApp browser for swaps until v2.14.17 is implemented, deployed, and approved by App Stores.

Is Helium down?

Helium status is UP

Lastest published events

Active upstream carrier 2 offload outage

Decrease in Hotspot Heartbeats

Helium packet Router - Maintenance

Helium Services, Components and Regions

Recent Helium events

Active upstream carrier 2 offload outage

Decrease in Hotspot Heartbeats

Helium packet Router - Maintenance

Helium Mobile Hotspot Connection Issue

IoT Network Improvements

Helium Packet Router Maintenance