Aug <var data-var='date'>17</var>, <var data-var='time'>06:03</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>16</var>, <var data-var='time'>07:59</var> PDT Monitoring - US Data Lake ingestion latency is now back within nominal values. Some US Connect customers may still see stale data, but all customers will see fresh data upon their next sync Aug <var data-var='date'>15</var>, <var data-var='time'>09:26</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>15</var>, <var data-var='time'>07:32</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update in 2 hours.

Heap Connect Syncs: Possibility Of Stale Data

Aug <var data-var='date'>12</var>, <var data-var='time'>15:59</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>12</var>, <var data-var='time'>15:39</var> PDT Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>12</var>, <var data-var='time'>14:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>12</var>, <var data-var='time'>13:43</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>12</var>, <var data-var='time'>12:49</var> PDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>12</var>, <var data-var='time'>11:42</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Heap Connect Syncs: Possibility Of Stale Data (US)

Aug <var data-var='date'>11</var>, <var data-var='time'>23:39</var> PDT Resolved - This incident has been resolved Aug <var data-var='date'>11</var>, <var data-var='time'>22:47</var> PDT Monitoring - Latency is recovered, we continue to monitor. Your data will automatically catch up during the next regularly scheduled sync. Aug <var data-var='date'>11</var>, <var data-var='time'>21:35</var> PDT Identified - We are experiencing latency in data getting to connect syncs. Any syncs running during this time may get stale data.

US connect customers: possibility of stale data

Aug <var data-var='date'>10</var>, <var data-var='time'>07:44</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'>10</var>, <var data-var='time'>03:34</var> PDT Investigating - We are currently investigating this issue.

EU hosted | Heap Charts and Dashboards results not loading

Aug <var data-var='date'> 4</var>, <var data-var='time'>19:39</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:47</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 4</var>, <var data-var='time'>16:39</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Jul <var data-var='date'>27</var>, <var data-var='time'>15:32</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>12:45</var> PDT Monitoring - Latency is resolving. We are currently monitoring. Jul <var data-var='date'>27</var>, <var data-var='time'>12:09</var> PDT Update - We are continuing to investigate the issue Jul <var data-var='date'>27</var>, <var data-var='time'>11:12</var> PDT Investigating - We are currently experiencing delays in data being available in the app for a subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue.

Temporary Data Latency - Investigating

Jul <var data-var='date'>26</var>, <var data-var='time'>10:06</var> PDT Resolved - This incident has been resolved Jul <var data-var='date'>26</var>, <var data-var='time'>07:06</var> PDT Identified - Some US customers using HFT syncs may experience delays in data processing or availability. The issue has been identified, and our teams are working on a resolution.

Connect Sync Delays

Jul <var data-var='date'>21</var>, <var data-var='time'>02:06</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>23:36</var> PDT Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>20</var>, <var data-var='time'>23:34</var> PDT Investigating - We are currently investigating this issue.

Some US Connect customers may be impacted by delays in data lake ingestion

Jul <var data-var='date'>20</var>, <var data-var='time'>22:56</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>11:05</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>20</var>, <var data-var='time'>10:44</var> PDT Investigating - We are currently investigating this issue.

Some US customers may experience PA query failures in the app.

Jul <var data-var='date'>13</var>, <var data-var='time'>05:49</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>13</var>, <var data-var='time'>05:49</var> PDT Identified - This incident has been resolved Jul <var data-var='date'>12</var>, <var data-var='time'>06:54</var> PDT Investigating - We are currently investigating an issue causing dashboards and charts to experience loading delays or failures.

Dashboard and Chart loading issues

Jul <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>23:17</var> PDT Update - We are continuing to work on a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>21:36</var> PDT Update - We are continuing to work on a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> PDT Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

Temporary Data Latency

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> PDT Monitoring - Queries have resumed. We are monitoring. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> PDT Investigating - We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

Slow Queries

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>12:47</var> PDT Scheduled - We will be undergoing scheduled maintenance for our live data feed at this time. During this time this feature may not work properly. No data will be lost. Thanks for your patience.

Live view maintenance

Jun <var data-var='date'>20</var>, <var data-var='time'>17:36</var> PDT Resolved - Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>17:10</var> PDT Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>16:03</var> PDT Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>14:22</var> PDT Monitoring - The fix has been applied and latency is recovering. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>13:54</var> PDT Update - We continue to work on a fix for this issue. We will post an update as soon as one is available. Jun <var data-var='date'>20</var>, <var data-var='time'>11:59</var> PDT Update - We are continuing to work on the fix for this issue. Jun <var data-var='date'>20</var>, <var data-var='time'>11:06</var> PDT Update - We continue to work on a fix for this issue Jun <var data-var='date'>20</var>, <var data-var='time'>10:10</var> PDT Identified - No data has been lost. We are working on a fix

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Jun <var data-var='date'>17</var>, <var data-var='time'>23:58</var> PDT Resolved - This incident has been resolved Jun <var data-var='date'>17</var>, <var data-var='time'>07:45</var> PDT Investigating - We are currently investigating this issue.

Customers with multiple environments or saved properties are experiencing loading latency

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:49</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>02:55</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>02:54</var> PDT Identified - The issue has been identified and a fix is being implemented.

EU customers may be experiencing slightly longer-than-normal query times

May <var data-var='date'>31</var>, <var data-var='time'>11:31</var> PDT Completed - The maintenance is completed May <var data-var='date'>31</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>11:33</var> PDT Scheduled - Connect syncs will be paused for maintenance on Sunday, May 31 from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.

Connect Syncs Scheduled Maintenance

May <var data-var='date'>29</var>, <var data-var='time'>10:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>08:05</var> PDT Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. May <var data-var='date'>29</var>, <var data-var='time'>07:38</var> PDT Update - We are continuing to investigate the issue. We will post an update in 2 hours. May <var data-var='date'>29</var>, <var data-var='time'>05:26</var> PDT Investigating - We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.

Heap Connect Sync Delays (Bigquery)

May <var data-var='date'> 5</var>, <var data-var='time'>07:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>06:42</var> PDT Monitoring - A fix has been applied. We continue to monitor. May <var data-var='date'> 5</var>, <var data-var='time'>05:35</var> PDT Identified - We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

Query failures impacting some customers in EU

Apr <var data-var='date'>30</var>, <var data-var='time'>14:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>07:11</var> PDT Investigating - We are currently investigating this issue.

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:28</var> PDT Update - We have implemented a fix and monitoring recovery Apr <var data-var='date'> 1</var>, <var data-var='time'>14:31</var> PDT Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:36</var> PDT Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Apr <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:45</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Infrastructure Maintenance

Mar <var data-var='date'>30</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>10:21</var> PDT Monitoring - A fix has been applied and latency is beginning to recover Mar <var data-var='date'>30</var>, <var data-var='time'>07:30</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Mar <var data-var='date'>30</var>, <var data-var='time'>07:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>10:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>07:17</var> PDT Identified - The issue has been identified and a fix is being implemented.

Customers having to re-login in to Heap

Mar <var data-var='date'>30</var>, <var data-var='time'>02:45</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>00:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:46</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

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Heap Connect Syncs: Possibility Of Stale Data

Heap Connect Syncs: Possibility Of Stale Data (US)

US connect customers: possibility of stale data

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Heap Connect Syncs: Possibility Of Stale Data

Heap Connect Syncs: Possibility Of Stale Data (US)

US connect customers: possibility of stale data

EU hosted | Heap Charts and Dashboards results not loading

Heap Connect Syncs: Possibility Of Stale Data

Temporary Data Latency - Investigating