Jul <var data-var='date'> 7</var>, <var data-var='time'>08:11</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 6</var>, <var data-var='time'>23:17</var> PDT Update - We are continuing to work on a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>21:36</var> PDT Update - We are continuing to work on a fix. Jul <var data-var='date'> 6</var>, <var data-var='time'>19:37</var> PDT Identified - We are currently experiencing delays in data being available in the app. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 2 hours.

Temporary Data Latency

Jul <var data-var='date'> 2</var>, <var data-var='time'>09:50</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:40</var> PDT Monitoring - Queries have resumed. We are monitoring. Jul <var data-var='date'> 2</var>, <var data-var='time'>09:30</var> PDT Investigating - We are current investigating an issue with slow/unresponsive queries for a subset of customers. No data is lost. We will post an update in 2 hours.

Slow Queries

Jul <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> PDT Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>15:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>12:47</var> PDT Scheduled - We will be undergoing scheduled maintenance for our live data feed at this time. During this time this feature may not work properly. No data will be lost. Thanks for your patience.

Live view maintenance

Jun <var data-var='date'>20</var>, <var data-var='time'>17:36</var> PDT Resolved - Latency has recovered for all components. No data was lost. Connect syncs will sync the latest data on the next regularly scheduled sync. We will continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>17:10</var> PDT Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>16:03</var> PDT Update - Latency has recovered for the App. Latency is still recovering for Connect syncs. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>14:22</var> PDT Monitoring - The fix has been applied and latency is recovering. We continue to monitor. Jun <var data-var='date'>20</var>, <var data-var='time'>13:54</var> PDT Update - We continue to work on a fix for this issue. We will post an update as soon as one is available. Jun <var data-var='date'>20</var>, <var data-var='time'>11:59</var> PDT Update - We are continuing to work on the fix for this issue. Jun <var data-var='date'>20</var>, <var data-var='time'>11:06</var> PDT Update - We continue to work on a fix for this issue Jun <var data-var='date'>20</var>, <var data-var='time'>10:10</var> PDT Identified - No data has been lost. We are working on a fix

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Jun <var data-var='date'>17</var>, <var data-var='time'>23:58</var> PDT Resolved - This incident has been resolved Jun <var data-var='date'>17</var>, <var data-var='time'>07:45</var> PDT Investigating - We are currently investigating this issue.

Customers with multiple environments or saved properties are experiencing loading latency

Jun <var data-var='date'> 2</var>, <var data-var='time'>12:49</var> PDT Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:33</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 2</var>, <var data-var='time'>02:55</var> PDT Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'> 2</var>, <var data-var='time'>02:54</var> PDT Identified - The issue has been identified and a fix is being implemented.

EU customers may be experiencing slightly longer-than-normal query times

May <var data-var='date'>31</var>, <var data-var='time'>11:31</var> PDT Completed - The maintenance is completed May <var data-var='date'>31</var>, <var data-var='time'>08:00</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>24</var>, <var data-var='time'>11:33</var> PDT Scheduled - Connect syncs will be paused for maintenance on Sunday, May 31 from 8 am to 5 pm US Pacific Time. During this time, we will upgrade our infrastructure to improve Connect’s reliability and performance. Data sent to Heap will continue to be collected as usual, and the app will remain fully accessible. Once the maintenance is completed, all data will be synced to Connect warehouses at the next regularly scheduled time.

Connect Syncs Scheduled Maintenance

May <var data-var='date'>29</var>, <var data-var='time'>10:32</var> PDT Resolved - This incident has been resolved. May <var data-var='date'>29</var>, <var data-var='time'>08:05</var> PDT Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. May <var data-var='date'>29</var>, <var data-var='time'>07:38</var> PDT Update - We are continuing to investigate the issue. We will post an update in 2 hours. May <var data-var='date'>29</var>, <var data-var='time'>05:26</var> PDT Investigating - We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected. Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.

Heap Connect Sync Delays (Bigquery)

May <var data-var='date'> 5</var>, <var data-var='time'>07:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>06:42</var> PDT Monitoring - A fix has been applied. We continue to monitor. May <var data-var='date'> 5</var>, <var data-var='time'>05:35</var> PDT Identified - We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

Query failures impacting some customers in EU

Apr <var data-var='date'>30</var>, <var data-var='time'>14:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>07:11</var> PDT Investigating - We are currently investigating this issue.

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:28</var> PDT Update - We have implemented a fix and monitoring recovery Apr <var data-var='date'> 1</var>, <var data-var='time'>14:31</var> PDT Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:36</var> PDT Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Temporary Data Latency - Investigating

Apr <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:45</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Infrastructure Maintenance

Mar <var data-var='date'>30</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>10:21</var> PDT Monitoring - A fix has been applied and latency is beginning to recover Mar <var data-var='date'>30</var>, <var data-var='time'>07:30</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Mar <var data-var='date'>30</var>, <var data-var='time'>07:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>10:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>07:17</var> PDT Identified - The issue has been identified and a fix is being implemented.

Customers having to re-login in to Heap

Mar <var data-var='date'>30</var>, <var data-var='time'>02:45</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>00:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:46</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Mar <var data-var='date'>25</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:36</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability. Thank you for your understanding.

Mar <var data-var='date'>24</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:35</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability. Thank you for your understanding.

Mar <var data-var='date'>18</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>10:41</var> PDT Investigating - Data collection is unaffected. Our engineers are currently investigating the issue.

We are currently experiencing delays in 3rd party integrations events being available in the app

Mar <var data-var='date'>18</var>, <var data-var='time'>10:54</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>10:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>18</var>, <var data-var='time'>09:57</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>18</var>, <var data-var='time'>09:34</var> PDT Investigating - We are currently investigating this issue.

Some customers may be experiencing errors when running queries

Mar <var data-var='date'>15</var>, <var data-var='time'>20:56</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>15</var>, <var data-var='time'>17:51</var> PDT Monitoring - The fix has been applied and latency is starting to recover. We continue to monitor. Mar <var data-var='date'>15</var>, <var data-var='time'>17:31</var> PDT Identified - The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost. Mar <var data-var='date'>15</var>, <var data-var='time'>12:54</var> PDT Update - We are continuing with this investigation. We will post an update as soon as one is available. Mar <var data-var='date'>15</var>, <var data-var='time'>11:58</var> PDT Update - We continue to investigate this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>10:30</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>09:43</var> PDT Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

Partial service disruption for some Heap/PA customers

Mar <var data-var='date'>10</var>, <var data-var='time'>18:58</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>01:42</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:24</var> PST Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible Mar <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> PST Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

Some customers with Session Replay may be experiencing more limited retention in Heap

Feb <var data-var='date'>12</var>, <var data-var='time'>14:58</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>12:58</var> PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb <var data-var='date'>12</var>, <var data-var='time'>12:29</var> PST Identified - We have identified another issue causing sync delays and are working on a solution. Feb <var data-var='date'>12</var>, <var data-var='time'>10:45</var> PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PST Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

Heap Connect Sync Delays (EU only)

Jan <var data-var='date'>28</var>, <var data-var='time'>12:34</var> PST Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync. Jan <var data-var='date'>28</var>, <var data-var='time'>11:31</var> PST Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

Heap Connect Syncs EU only: Possibility Of Stale Data

Jan <var data-var='date'>27</var>, <var data-var='time'>07:05</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>05:50</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>02:48</var> PST Investigating - Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

Intermittent application performance degradation for Sense customers

Jan <var data-var='date'>25</var>, <var data-var='time'>05:58</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>03:38</var> PST Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Is Heap down?

Heap status is UP

Lastest published events

Temporary Data Latency

Slow Queries

Live view maintenance

Heap Services, Components and Regions

Recent Heap events

Temporary Data Latency

Slow Queries

Live view maintenance

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Customers with multiple environments or saved properties are experiencing loading latency

EU customers may be experiencing slightly longer-than-normal query times

Get your FREE account now,
5 monitors included!

Is Heap down?

Heap status is UP

Lastest published events

Temporary Data Latency

Slow Queries

Live view maintenance

Heap Services, Components and Regions

Recent Heap events

Temporary Data Latency

Slow Queries

Live view maintenance

Incoming data is delayed for customers in US. Both the Heap app and Connect are impacted.

Customers with multiple environments or saved properties are experiencing loading latency

EU customers may be experiencing slightly longer-than-normal query times

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!