May <var data-var='date'> 5</var>, <var data-var='time'>07:51</var> PDT Resolved - This incident has been resolved. May <var data-var='date'> 5</var>, <var data-var='time'>06:42</var> PDT Monitoring - A fix has been applied. We continue to monitor. May <var data-var='date'> 5</var>, <var data-var='time'>05:35</var> PDT Identified - We have identified an connectivity issue in the app which is impacting a subset of customers in the EU. We are working on the fix.

Query failures impacting some customers in EU

Apr <var data-var='date'>30</var>, <var data-var='time'>14:03</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>30</var>, <var data-var='time'>10:57</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Apr <var data-var='date'>30</var>, <var data-var='time'>07:11</var> PDT Investigating - We are currently investigating this issue.

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Apr <var data-var='date'> 1</var>, <var data-var='time'>15:39</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'> 1</var>, <var data-var='time'>15:28</var> PDT Update - We have implemented a fix and monitoring recovery Apr <var data-var='date'> 1</var>, <var data-var='time'>14:31</var> PDT Monitoring - We are continuing to monitor this issue. We will post another update in 2 hours. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:36</var> PDT Investigating - We are currently experiencing delays in data being available in the app for subset of customers. You may notice missing data in your reports. Data collection is unaffected, and no data has been lost. Our engineers are currently investigating the issue. We'll be posting another update in 60 mins.

Temporary Data Latency - Investigating

Apr <var data-var='date'> 1</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 1</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:45</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Infrastructure Maintenance

Mar <var data-var='date'>30</var>, <var data-var='time'>11:05</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>30</var>, <var data-var='time'>10:21</var> PDT Monitoring - A fix has been applied and latency is beginning to recover Mar <var data-var='date'>30</var>, <var data-var='time'>07:30</var> PDT Identified - We are experiencing latency in our upstream data source. Syncs running during this period in the EU may have stale data. We will post an update within the hour.

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Mar <var data-var='date'>30</var>, <var data-var='time'>07:09</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>28</var>, <var data-var='time'>10:06</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>26</var>, <var data-var='time'>07:17</var> PDT Identified - The issue has been identified and a fix is being implemented.

Customers having to re-login in to Heap

Mar <var data-var='date'>30</var>, <var data-var='time'>02:45</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>30</var>, <var data-var='time'>00:45</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>29</var>, <var data-var='time'>09:46</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability.

Mar <var data-var='date'>25</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>25</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:36</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability. Thank you for your understanding.

Mar <var data-var='date'>24</var>, <var data-var='time'>02:30</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>24</var>, <var data-var='time'>00:30</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>23</var>, <var data-var='time'>14:35</var> PDT Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability. Thank you for your understanding.

Mar <var data-var='date'>18</var>, <var data-var='time'>13:35</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>10:41</var> PDT Investigating - Data collection is unaffected. Our engineers are currently investigating the issue.

We are currently experiencing delays in 3rd party integrations events being available in the app

Mar <var data-var='date'>18</var>, <var data-var='time'>10:54</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>18</var>, <var data-var='time'>10:13</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>18</var>, <var data-var='time'>09:57</var> PDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>18</var>, <var data-var='time'>09:34</var> PDT Investigating - We are currently investigating this issue.

Some customers may be experiencing errors when running queries

Mar <var data-var='date'>15</var>, <var data-var='time'>20:56</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'>15</var>, <var data-var='time'>17:51</var> PDT Monitoring - The fix has been applied and latency is starting to recover. We continue to monitor. Mar <var data-var='date'>15</var>, <var data-var='time'>17:31</var> PDT Identified - The issue has been identified and a fix is being implemented. We are still experiencing data latency at this time. Data is still being collected and no data has been lost. Mar <var data-var='date'>15</var>, <var data-var='time'>12:54</var> PDT Update - We are continuing with this investigation. We will post an update as soon as one is available. Mar <var data-var='date'>15</var>, <var data-var='time'>11:58</var> PDT Update - We continue to investigate this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>10:30</var> PDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>15</var>, <var data-var='time'>09:43</var> PDT Investigating - Some of our customers will see stale data in the app, and may experience queries timing out or failing. We are currently investigating. Data continues to be collected and no data has been lost. We will post an update within an hour.

Partial service disruption for some Heap/PA customers

Mar <var data-var='date'>10</var>, <var data-var='time'>18:58</var> PDT Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>01:42</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 3</var>, <var data-var='time'>08:24</var> PST Update - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible Mar <var data-var='date'> 3</var>, <var data-var='time'>08:22</var> PST Identified - The issue has been identified and a fix is being implemented. We are currently working to backfill the data and update customers as soon as possible

Some customers with Session Replay may be experiencing more limited retention in Heap

Feb <var data-var='date'>12</var>, <var data-var='time'>14:58</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>12</var>, <var data-var='time'>12:58</var> PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb <var data-var='date'>12</var>, <var data-var='time'>12:29</var> PST Identified - We have identified another issue causing sync delays and are working on a solution. Feb <var data-var='date'>12</var>, <var data-var='time'>10:45</var> PST Monitoring - We have deployed a fix and are beginning to catchup delayed environments. We will post an update in two hours, or resolve the incident if all environments have recovered. Feb <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PST Update - We are continuing to work on a fix for this issue. Feb <var data-var='date'>12</var>, <var data-var='time'>10:13</var> PST Identified - Our engineering team has identified the root cause of the delayed syncs and is working on a solution. There is no data loss. We will post an update in one hour.

Heap Connect Sync Delays (EU only)

Jan <var data-var='date'>28</var>, <var data-var='time'>12:34</var> PST Resolved - This incident has been resolved. Connect syncs will re-sync any missed data at the next regularly scheduled sync. Jan <var data-var='date'>28</var>, <var data-var='time'>11:31</var> PST Investigating - We are experiencing latency in our upstream data source in EU only. Syncs running during this period may have stale data. We will post an update within the hour. No data has been lost and data is still being collected.

Heap Connect Syncs EU only: Possibility Of Stale Data

Jan <var data-var='date'>27</var>, <var data-var='time'>07:05</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>27</var>, <var data-var='time'>05:50</var> PST Identified - The issue has been identified and a fix is being implemented. Jan <var data-var='date'>27</var>, <var data-var='time'>02:48</var> PST Investigating - Some customers using Sense AI may experience degraded performance when accessing the Heap application. Data collection remains unaffected. Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

Intermittent application performance degradation for Sense customers

Jan <var data-var='date'>25</var>, <var data-var='time'>05:58</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'>25</var>, <var data-var='time'>03:38</var> PST Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Heap Connect Syncs: Possibility Of Stale Data

Jan <var data-var='date'> 5</var>, <var data-var='time'>14:32</var> PST Resolved - This incident has been resolved. Jan <var data-var='date'> 5</var>, <var data-var='time'>14:31</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'> 5</var>, <var data-var='time'>13:47</var> PST Investigating - Some customers may experience query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted.

Queries failing to return

Dec <var data-var='date'> 2</var>, <var data-var='time'>03:11</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> PST Identified - The issue has been identified and we are working on a fix. We will provide an update tomorrow. Dec <var data-var='date'> 1</var>, <var data-var='time'>10:37</var> PST Update - We are continuing to investigate this issue and will provide an update in 2 hours. Dec <var data-var='date'> 1</var>, <var data-var='time'>09:38</var> PST Investigating - Metric alert notifications are currently delayed. We are still investigating and will provide an update in 1 hour.

Metric alert latency -- Investigating

Nov <var data-var='date'>27</var>, <var data-var='time'>20:39</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>27</var>, <var data-var='time'>18:55</var> PST Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>27</var>, <var data-var='time'>08:36</var> PST Identified - We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.

Heap Connect Sync Delays for EU customers on Snowflake

Nov <var data-var='date'>23</var>, <var data-var='time'>20:30</var> PST Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>23</var>, <var data-var='time'>20:00</var> PST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>19:25</var> PST Scheduled - We will be performing a routine infrastructure upgrade during this window. You may experience brief interruptions in app availability and brief delays in data availability. Data collection will continue uninterrupted. Thank you for your understanding.

Nov <var data-var='date'>19</var>, <var data-var='time'>20:30</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>12:51</var> PST Monitoring - All systems are now working and we are actively monitoring Nov <var data-var='date'>19</var>, <var data-var='time'>09:06</var> PST Update - Some customers experiencing query latency. Queries for some customers may take a while to load or return errors. Data collection is not impacted. Nov <var data-var='date'>19</var>, <var data-var='time'>09:04</var> PST Investigating - We are currently investigating this issue.

Some customers experiencing latency

Nov <var data-var='date'>19</var>, <var data-var='time'>20:22</var> PST Resolved - This incident has been resolved. Nov <var data-var='date'>19</var>, <var data-var='time'>18:19</var> PST Monitoring - A fix has been implemented and we are monitoring results. Nov <var data-var='date'>19</var>, <var data-var='time'>17:21</var> PST Update - We are continuing to work on a fix for this issue. Nov <var data-var='date'>19</var>, <var data-var='time'>17:21</var> PST Identified - We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.

Nov <var data-var='date'>17</var>, <var data-var='time'>00:35</var> PST Resolved - This incident is resolved, and Heatmaps are working as normal. Nov <var data-var='date'>15</var>, <var data-var='time'>12:46</var> PST Monitoring - We’ve identified the issue and deployed a fix. We’re currently monitoring the results to ensure everything is stable. Nov <var data-var='date'>14</var>, <var data-var='time'>12:49</var> PST Investigating - We are experiencing loading issues with Heatmaps & Z onings when creating new screenshots or when providing screenshot suggestions. Our team is currently investigating. Manual screenshots can be used as workaround for both Heatmaps and Zonings while we are fixing the issue.

Heatmaps: Issues Generating New Screenshots

Oct <var data-var='date'>21</var>, <var data-var='time'>07:41</var> PDT Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>04:57</var> PDT Update - Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>19:41</var> PDT Update - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>19:23</var> PDT Monitoring - Connect Syncs: - Upstream issues have been resolved. - Expect to see some further delays as we work through the backlog of syncs that were impacted. - We will post an update when this has been processed and we have returned to regularly scheduled sync processing. Other Integrations: - Some of our partner integrations are still impacted by the AWS outage, but will catch up once those services are completely resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>13:52</var> PDT Update - We are continuing to work on restoring full connect sync functionality for our US customers. No data has been lost. Once all upstream issues have been resolved, data will sync automatically on the next scheduled sync run. Oct <var data-var='date'>20</var>, <var data-var='time'>04:52</var> PDT Identified - You may experience some latency to a global Amazon Web Services (AWS) issue, we are working to resolve this.

Is Heap down?

Heap status is UP

Lastest published events

Query failures impacting some customers in EU

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Temporary Data Latency - Investigating

Heap Services, Components and Regions

Recent Heap events

Query failures impacting some customers in EU

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Temporary Data Latency - Investigating

Infrastructure Maintenance

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Customers having to re-login in to Heap

Get your FREE account now,
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Is Heap down?

Heap status is UP

Lastest published events

Query failures impacting some customers in EU

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Temporary Data Latency - Investigating

Heap Services, Components and Regions

Recent Heap events

Query failures impacting some customers in EU

We are currently experiencing delays in Shopify data being available in the app for customers using the Heap/Shopify integration

Temporary Data Latency - Investigating

Infrastructure Maintenance

Heap Connect Syncs: Possibility Of Stale Data (EU Only)

Customers having to re-login in to Heap

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!