Jul <var data-var='date'> 3</var>, <var data-var='time'>06:43</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>06:17</var> UTC Update - We are continuing to investigate the issue - Calls and IVRs appear to be unaffected. Jul <var data-var='date'> 3</var>, <var data-var='time'>05:24</var> UTC Investigating - We are investigating reports of increased error rates in our Call Management product.

Increased error rates in Call Management

Jun <var data-var='date'> 4</var>, <var data-var='time'>20:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> UTC Monitoring - We've identified and implemented a fix to resolve slow report generation and will continue monitoring Jun <var data-var='date'> 4</var>, <var data-var='time'>16:23</var> UTC Investigating - We're currently seeing slower-than-expected report generation and are investigating the issue.

Slower-than-expected Report Generation

Jun <var data-var='date'> 3</var>, <var data-var='time'>22:01</var> UTC Resolved - We've monitored throughout June 3, 2026 and are seeing successful report generation with over 97% completing in under 60s, with more than 99.5% completing under one hour. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> UTC Monitoring - We have introduced a series of performance improvements and are seeing report time generation consistently under 1min for the majority of reports. We will continue to monitor throughout the day. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:47</var> UTC Update - We have confirmed reports are generating successfully but a subset are delayed. Our engineering team is working to address these slowdowns. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:07</var> UTC Update - Our engineering team is continuing to work on a fix. Jun <var data-var='date'> 3</var>, <var data-var='time'>02:56</var> UTC Identified - The issue has been identified and our team is working on a fix. Jun <var data-var='date'> 3</var>, <var data-var='time'>00:59</var> UTC Update - We're continuing our investigation Jun <var data-var='date'> 3</var>, <var data-var='time'>00:18</var> UTC Update - We're continuing to investigate Jun <var data-var='date'> 2</var>, <var data-var='time'>23:33</var> UTC Investigating - Some customers are experiencing intermittent issues with generating inspection reports. Our team is investigating.

Intermittent issues with report generation

May <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>22:18</var> UTC Monitoring - Services are restored and we are monitoring. May <var data-var='date'> 8</var>, <var data-var='time'>21:47</var> UTC Identified - The issue has been identified and a fix is being deployed. May <var data-var='date'> 8</var>, <var data-var='time'>21:32</var> UTC Investigating - We are experiencing intermittent failures with our IVR infrastructure resulting in user busy signals in Call Complete.

Errors with incoming calls reporting busy in Call Complete.

Apr <var data-var='date'> 9</var>, <var data-var='time'>00:23</var> UTC Resolved - This has been resolved now. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:57</var> UTC Monitoring - We've implemented a fix and are monitoring. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:10</var> UTC Investigating - We're currently investigating reports of users being unable to login

Some users unable to login

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:03</var> UTC Resolved - This has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:32</var> UTC Monitoring - A fix has been implemented and we're monitoring. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:24</var> UTC Investigating - We are currently investigating users being unable to login.

Users unable to access management portal

Apr <var data-var='date'> 8</var>, <var data-var='time'>16:25</var> UTC Resolved - We've identified and resolved the outage; all systems are now operational Apr <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> UTC Investigating - We are currently investigating a partial outage within one of our applications that supports our accounts application that's causing a subset of requests to fail

Partial Outage within Subdomain

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:12</var> UTC Resolved - Success rates are returning to normal across all services. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> UTC Monitoring - We’ve implemented changes and are seeing improvements in success rates for affected actions. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:37</var> UTC Investigating - On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.

Degraded performance downloading reports or completing inspections

Mar <var data-var='date'>27</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>18:53</var> UTC Monitoring - We've identified a fix and are actively monitoring to confirm full resolution. Mar <var data-var='date'>27</var>, <var data-var='time'>18:25</var> UTC Investigating - We are currently investigating reports of degraded application performance.

Degraded Application Performance

Mar <var data-var='date'>24</var>, <var data-var='time'>21:47</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>21:14</var> UTC Monitoring - We have introduced a series of fixes that look to have resolved performance issues and will continue monitoring. Mar <var data-var='date'>24</var>, <var data-var='time'>21:02</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>20:36</var> UTC Investigating - We are currently investigating reports of degraded application performance and delays in outbound webhooks.

Mar <var data-var='date'> 9</var>, <var data-var='time'>21:18</var> UTC Resolved - Work order import operations are restored to expected levels. We are working with Yardi to understand the root cause of the issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>19:58</var> UTC Monitoring - The rate of duplicate work orders has dropped. We're continuing to work with the Yardi team to monitor. Mar <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> UTC Investigating - We see a rise in duplicate work orders from the Yardi property management service today. We’re working with the Yardi team to identify and fix the problem.

Duplicate Yardi Work Orders

Mar <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> UTC Resolved - We became aware of availability issues during rollout of a core service. The issue was identified with proactive monitoring and full service restored within 16 minutes.

Unable to login or make changes in Happy Property

Feb <var data-var='date'>27</var>, <var data-var='time'>22:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>19:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>18:48</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC Investigating - We are currently experiencing intermittent slow page loads and are investigating.

Intermittent slow page loads

Feb <var data-var='date'>15</var>, <var data-var='time'>00:28</var> UTC Resolved - This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App. Feb <var data-var='date'>14</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented to restore the ability to download unassigned Inspections and Work Orders to user devices. There may be some degraded performance for some users which our engineers are monitoring. Feb <var data-var='date'>14</var>, <var data-var='time'>04:35</var> UTC Update - Our team is continuing to work on a fix for Apple users. Please continue to utilise workarounds where needed. Feb <var data-var='date'>14</var>, <var data-var='time'>01:31</var> UTC Update - A fix has been released for Android users. These users should update to 2.13.1 if they are experiencing issues. Feb <var data-var='date'>13</var>, <var data-var='time'>23:40</var> UTC Identified - We have identified the cause of the issue. Mobile users on version 2.13.0 of the Happy Property Mobile app may have difficulties viewing some unassigned Tasks and Inspections. As a workaround, you can either: - Assign the tasks or inspections to the user – refreshing the My Work screen will then download them to the device. - Use the Property tab to access and open the items directly. Feb <var data-var='date'>13</var>, <var data-var='time'>23:15</var> UTC Investigating - We are currently investigating an issue with some users not being able to download some Inspections and Work Orders to their mobile app. We are investigating the cause.

2.13.0 App Users Unable to Download Some Inspections and Work Orders

Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:15</var> UTC Identified - New Happy Force tasks are not being loaded into the system. We've identified the root cause and are working on a fix.

New Happy Force tasks not loading

Jan <var data-var='date'>25</var>, <var data-var='time'>19:59</var> UTC Resolved - Call Management continues to operate normally. Jan <var data-var='date'>25</var>, <var data-var='time'>19:05</var> UTC Monitoring - We have introduced a fix to Call Management which has addressed slow application performance. We are continuing to monitor application performance. Jan <var data-var='date'>25</var>, <var data-var='time'>18:31</var> UTC Investigating - We are seeing slow application performance within the Call Management Product and are investigating. IVR functionality is NOT impacted.

Call Management Partial Service Degradation

Dec <var data-var='date'> 7</var>, <var data-var='time'>07:54</var> UTC Completed - All scheduled maintenance has been completed successfully. All services are fully restored and operating normally. Thank you for your patience. Dec <var data-var='date'> 7</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 7</var>, <var data-var='time'>00:15</var> UTC Scheduled - HappyCo will perform scheduled database maintenance on Sunday, December 7, between 2:00 AM and 5:00 AM EST. Some services may be unavailable for up to 2 hours during this window, further updates will be provided here. Product impact - full: - OptigoHappy - Property Provisioning Portal - HappyForce - Asset Management - ExternalAPI - Advanced Reports

Scheduled database maintenance

Nov <var data-var='date'>23</var>, <var data-var='time'>08:42</var> UTC Completed - All scheduled maintenance has been completed successfully. All services are fully restored and operating normally. Thank you for your patience. Nov <var data-var='date'>23</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>20</var>, <var data-var='time'>23:46</var> UTC Scheduled - HappyCo will perform scheduled database maintenance on Sunday, November 23, between 2:00 AM and 5:00 AM EST. Some services may be unavailable for up to 2 hours during this window. We'll provide further updates here as we complete the work. Product impact - full: - HappyCo Manage - Mobile Sync - Insights Product impact - partial: - Call Complete - Happy Force

Nov <var data-var='date'>19</var>, <var data-var='time'>05:03</var> UTC Resolved - A fix has been implemented and Call Management provisioning is operating as normal. Nov <var data-var='date'>19</var>, <var data-var='time'>03:02</var> UTC Identified - We've identified the issue and working to implement a fix. Nov <var data-var='date'>19</var>, <var data-var='time'>02:12</var> UTC Update - We are continuing to investigate the cause of Call Management provisioning delays. Nov <var data-var='date'>19</var>, <var data-var='time'>01:14</var> UTC Investigating - Newly provisioned Call Management services are not visible in the Management Portal. We are investigating the cause.

Call Management provisioning experiencing processing delays

Nov <var data-var='date'>18</var>, <var data-var='time'>21:22</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>17:44</var> UTC Update - Impacts to HappyCo systems caused by the Cloudflare outage are resolved. We're continuing to monitor system health. Nov <var data-var='date'>18</var>, <var data-var='time'>15:35</var> UTC Monitoring - We are actively monitoring remaining data syncs between us and impacted PMS providers with full data sync resolution expected by 16:00 UTC (13:00 EST). We expect all newly initialized data changes to sync without being impacted by the upstream data provider. Nov <var data-var='date'>18</var>, <var data-var='time'>15:10</var> UTC Identified - An outage from an upstream data provider had impacted a number of PMS integrations, including Entrata, Yardi, and MRI. At 14:42 UTC (9:42 EST), the upstream data provider reported resolution for key services, which aligns with our internal monitoring showing a resolution of errors at 14:36 UTC (9:36 EST). This upstream outage will have delayed PMS data imports and exports during this time. We are reviewing internal data to determine what lag remains between us and impacted integrations. Nov <var data-var='date'>18</var>, <var data-var='time'>14:40</var> UTC Investigating - We are investigating impacts to HappyCo products due to failure of upstream service provider. Call Complete, SMS, Email, and other services may be impacted.

Service Interruption

Nov <var data-var='date'>18</var>, <var data-var='time'>14:54</var> UTC Resolved - This issue has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>14:53</var> UTC Monitoring - Cloudfare has stated that their issue has been resolved and we are currently monitoring our services. Nov <var data-var='date'>18</var>, <var data-var='time'>14:35</var> UTC Identified - There is currently an outage with Cloudfare's CDN service and it is impacting all HappyCo call management services including Happy Force after hours. We are actively monitoring the situation and anticipate our services will be restored when Cloudfare's are as well. Nov <var data-var='date'>18</var>, <var data-var='time'>14:14</var> UTC Investigating - We are currently investigating an issue with resident not being transferred to Dialpad when they call the emergency number.

Residents are not being transferred to Happy Force after hours when they call the emergency number

Nov <var data-var='date'>14</var>, <var data-var='time'>02:56</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>14</var>, <var data-var='time'>02:13</var> UTC Update - We're still working on implement a fix for this. Nov <var data-var='date'>14</var>, <var data-var='time'>00:02</var> UTC Update - Our team is still implementing the fix and progressing toward full restoration. Nov <var data-var='date'>13</var>, <var data-var='time'>22:08</var> UTC Identified - We've identified the issue and working to implement a fix. Nov <var data-var='date'>13</var>, <var data-var='time'>20:12</var> UTC Investigating - We are investigating an issue that may prevent Community Broadcast messages from being delivered.

Community Broadcast messages not sending.

Oct <var data-var='date'>20</var>, <var data-var='time'>13:21</var> UTC Resolved - Our operators continue to confirm successful resolution; marking incident resolved. Oct <var data-var='date'>20</var>, <var data-var='time'>11:58</var> UTC Update - All functionality is confirmed restored. We are continuing to monitor. Oct <var data-var='date'>20</var>, <var data-var='time'>11:18</var> UTC Monitoring - Incoming calling has been fully restored. We are monitoring systems for any further anomalies. Oct <var data-var='date'>20</var>, <var data-var='time'>11:00</var> UTC Update - Incoming calling has been partially restored. Residents can report Emergency calls via Call Complete and leave a message for our contact center. Our contact center will return the call to the resident to process the Emergency report. Oct <var data-var='date'>20</var>, <var data-var='time'>10:29</var> UTC Investigating - Residents can report emergency issues as a regular issues via their Resident Portal for their community. Our operators are monitoring reported issues and will escalate them immediately.

Emergency Calls are unable to be answered via Call Complete

Oct <var data-var='date'>15</var>, <var data-var='time'>03:45</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>22:46</var> UTC Identified - All Yardi connections in the resident portal (Yuhu) are failing. A fix has been identified and will be rolled out shortly.

Yardi service outage in resident portal (Yuhu)

Oct <var data-var='date'>14</var>, <var data-var='time'>22:07</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>14</var>, <var data-var='time'>21:20</var> UTC Monitoring - We've applied a fix and are monitoring. Oct <var data-var='date'>14</var>, <var data-var='time'>21:07</var> UTC Investigating - We are currently investigating users being unable to access optigohappy.com

Is HappyCo down?

HappyCo status is UP

Lastest published events

Increased error rates in Call Management

Slower-than-expected Report Generation

Intermittent issues with report generation

HappyCo Services, Components and Regions

Recent HappyCo events

Increased error rates in Call Management

Slower-than-expected Report Generation

Intermittent issues with report generation

Errors with incoming calls reporting busy in Call Complete.

Some users unable to login

Users unable to access management portal

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Is HappyCo down?

HappyCo status is UP

Lastest published events

Increased error rates in Call Management

Slower-than-expected Report Generation

Intermittent issues with report generation

HappyCo Services, Components and Regions

Recent HappyCo events

Increased error rates in Call Management

Slower-than-expected Report Generation

Intermittent issues with report generation

Errors with incoming calls reporting busy in Call Complete.

Some users unable to login

Users unable to access management portal

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!