Aug <var data-var='date'> 9</var>, <var data-var='time'>02:22</var> UTC Resolved - This incident is resolved. Aug <var data-var='date'> 9</var>, <var data-var='time'>02:18</var> UTC Monitoring - A fix has been implemented and we are monitoring results. Aug <var data-var='date'> 9</var>, <var data-var='time'>01:51</var> UTC Investigating - We are currently investigating the issue.

Call Complete Outage

Jul <var data-var='date'>31</var>, <var data-var='time'>23:05</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>21:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>31</var>, <var data-var='time'>21:17</var> UTC Investigating - We are currently investigating this issue.

Slow Application Response Times

Jul <var data-var='date'>30</var>, <var data-var='time'>08:02</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>07:47</var> UTC Investigating - Our insights provider is experiencing an outage and unable to display insights at this time. No other services are affected. We are investigating the cause with them.

Insights unavailable

Jul <var data-var='date'>29</var>, <var data-var='time'>18:00</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>16:26</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>29</var>, <var data-var='time'>16:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>29</var>, <var data-var='time'>15:40</var> UTC Investigating - We are currently investigating this issue.

Slower than Average Application Response Times

Jul <var data-var='date'>29</var>, <var data-var='time'>01:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>28</var>, <var data-var='time'>20:57</var> UTC Monitoring - We've implemented a fix and are currently monitoring. Jul <var data-var='date'>28</var>, <var data-var='time'>20:46</var> UTC Update - We're continuing to investigate performance. Jul <var data-var='date'>28</var>, <var data-var='time'>20:14</var> UTC Investigating - We are currently investigating this issue.

Degraded Application Performance

Jul <var data-var='date'>27</var>, <var data-var='time'>21:14</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>27</var>, <var data-var='time'>20:50</var> UTC Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'>27</var>, <var data-var='time'>20:32</var> UTC Investigating - We are currently investigating this issue.

Slower than Normal Application Response Times

Jul <var data-var='date'>21</var>, <var data-var='time'>00:08</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>19:40</var> UTC Monitoring - This incident has been resolved and we're monitoring. Jul <var data-var='date'>20</var>, <var data-var='time'>19:29</var> UTC Investigating - We are currently investigating reports of projects not being visible.

Investigating missing projects

Jul <var data-var='date'>20</var>, <var data-var='time'>16:49</var> UTC Resolved - We've confirmed this incident is resolved. Jul <var data-var='date'>20</var>, <var data-var='time'>16:15</var> UTC Monitoring - We've applied a fix that looks to have resolved application errors and are currently monitoring Jul <var data-var='date'>20</var>, <var data-var='time'>16:02</var> UTC Investigating - We are seeing elevated errors and are investigating

Increased Application Errors within Happy Property

Jul <var data-var='date'>19</var>, <var data-var='time'>08:10</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>19</var>, <var data-var='time'>05:26</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>19</var>, <var data-var='time'>05:25</var> UTC Scheduled - HappyCo is performing scheduled maintenance on Sunday, July 19, between 2:00 AM and 5:00 AM EST. Some services may be unavailable for up to 30 minutes during this window, further updates will be provided here.

Scheduled systems maintenance

Jul <var data-var='date'>16</var>, <var data-var='time'>10:00</var> UTC Resolved - This incident has been resolved and users are able to login again. Jul <var data-var='date'>16</var>, <var data-var='time'>09:52</var> UTC Monitoring - The ability to login has been restored and we are continuing to monitor. Jul <var data-var='date'>16</var>, <var data-var='time'>09:47</var> UTC Identified - We have traced the issue to one of our partners and they are working to resolve the issue. Jul <var data-var='date'>16</var>, <var data-var='time'>09:34</var> UTC Update - We are continuing to investigate this issue. Jul <var data-var='date'>16</var>, <var data-var='time'>09:33</var> UTC Investigating - Some users are currently unable to login to HappyCo via the Web and the Mobile App.

Users unable to login

Jul <var data-var='date'> 3</var>, <var data-var='time'>06:43</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'> 3</var>, <var data-var='time'>06:17</var> UTC Update - We are continuing to investigate the issue - Calls and IVRs appear to be unaffected. Jul <var data-var='date'> 3</var>, <var data-var='time'>05:24</var> UTC Investigating - We are investigating reports of increased error rates in our Call Management product.

Increased error rates in Call Management

Jun <var data-var='date'> 4</var>, <var data-var='time'>20:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 4</var>, <var data-var='time'>17:46</var> UTC Monitoring - We've identified and implemented a fix to resolve slow report generation and will continue monitoring Jun <var data-var='date'> 4</var>, <var data-var='time'>16:23</var> UTC Investigating - We're currently seeing slower-than-expected report generation and are investigating the issue.

Slower-than-expected Report Generation

Jun <var data-var='date'> 3</var>, <var data-var='time'>22:01</var> UTC Resolved - We've monitored throughout June 3, 2026 and are seeing successful report generation with over 97% completing in under 60s, with more than 99.5% completing under one hour. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:41</var> UTC Monitoring - We have introduced a series of performance improvements and are seeing report time generation consistently under 1min for the majority of reports. We will continue to monitor throughout the day. Jun <var data-var='date'> 3</var>, <var data-var='time'>10:47</var> UTC Update - We have confirmed reports are generating successfully but a subset are delayed. Our engineering team is working to address these slowdowns. Jun <var data-var='date'> 3</var>, <var data-var='time'>07:07</var> UTC Update - Our engineering team is continuing to work on a fix. Jun <var data-var='date'> 3</var>, <var data-var='time'>02:56</var> UTC Identified - The issue has been identified and our team is working on a fix. Jun <var data-var='date'> 3</var>, <var data-var='time'>00:59</var> UTC Update - We're continuing our investigation Jun <var data-var='date'> 3</var>, <var data-var='time'>00:18</var> UTC Update - We're continuing to investigate Jun <var data-var='date'> 2</var>, <var data-var='time'>23:33</var> UTC Investigating - Some customers are experiencing intermittent issues with generating inspection reports. Our team is investigating.

Intermittent issues with report generation

May <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> UTC Resolved - This incident has been resolved. May <var data-var='date'> 8</var>, <var data-var='time'>22:18</var> UTC Monitoring - Services are restored and we are monitoring. May <var data-var='date'> 8</var>, <var data-var='time'>21:47</var> UTC Identified - The issue has been identified and a fix is being deployed. May <var data-var='date'> 8</var>, <var data-var='time'>21:32</var> UTC Investigating - We are experiencing intermittent failures with our IVR infrastructure resulting in user busy signals in Call Complete.

Errors with incoming calls reporting busy in Call Complete.

Apr <var data-var='date'> 9</var>, <var data-var='time'>00:23</var> UTC Resolved - This has been resolved now. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:57</var> UTC Monitoring - We've implemented a fix and are monitoring. Apr <var data-var='date'> 8</var>, <var data-var='time'>23:10</var> UTC Investigating - We're currently investigating reports of users being unable to login

Some users unable to login

Apr <var data-var='date'> 8</var>, <var data-var='time'>21:03</var> UTC Resolved - This has been resolved. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:32</var> UTC Monitoring - A fix has been implemented and we're monitoring. Apr <var data-var='date'> 8</var>, <var data-var='time'>19:24</var> UTC Investigating - We are currently investigating users being unable to login.

Users unable to access management portal

Apr <var data-var='date'> 8</var>, <var data-var='time'>16:25</var> UTC Resolved - We've identified and resolved the outage; all systems are now operational Apr <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> UTC Identified - The issue has been identified and a fix is being implemented. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:16</var> UTC Investigating - We are currently investigating a partial outage within one of our applications that supports our accounts application that's causing a subset of requests to fail

Partial Outage within Subdomain

Apr <var data-var='date'> 8</var>, <var data-var='time'>06:12</var> UTC Resolved - Success rates are returning to normal across all services. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:44</var> UTC Monitoring - We’ve implemented changes and are seeing improvements in success rates for affected actions. Apr <var data-var='date'> 7</var>, <var data-var='time'>04:37</var> UTC Investigating - On 31 March 2026, between approximately 5:00 PM and midnight UTC (1:00 PM – 8:00 PM EST), customers experienced degraded performance across Happy Property. We are aware of the impact this caused and are actively investigating. Ongoing intermittent issues have been reported in: - Report downloads failing or not completing - Errors when completing inspections - General slowness and intermittent failures across the platform Our engineering team is investigating the root cause. We will provide updates as our investigation progresses.

Degraded performance downloading reports or completing inspections

Mar <var data-var='date'>27</var>, <var data-var='time'>19:07</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>27</var>, <var data-var='time'>18:53</var> UTC Monitoring - We've identified a fix and are actively monitoring to confirm full resolution. Mar <var data-var='date'>27</var>, <var data-var='time'>18:25</var> UTC Investigating - We are currently investigating reports of degraded application performance.

Mar <var data-var='date'>24</var>, <var data-var='time'>21:47</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>24</var>, <var data-var='time'>21:14</var> UTC Monitoring - We have introduced a series of fixes that look to have resolved performance issues and will continue monitoring. Mar <var data-var='date'>24</var>, <var data-var='time'>21:02</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>24</var>, <var data-var='time'>20:36</var> UTC Investigating - We are currently investigating reports of degraded application performance and delays in outbound webhooks.

Mar <var data-var='date'> 9</var>, <var data-var='time'>21:18</var> UTC Resolved - Work order import operations are restored to expected levels. We are working with Yardi to understand the root cause of the issue. Mar <var data-var='date'> 5</var>, <var data-var='time'>19:58</var> UTC Monitoring - The rate of duplicate work orders has dropped. We're continuing to work with the Yardi team to monitor. Mar <var data-var='date'> 4</var>, <var data-var='time'>19:16</var> UTC Investigating - We see a rise in duplicate work orders from the Yardi property management service today. We’re working with the Yardi team to identify and fix the problem.

Duplicate Yardi Work Orders

Mar <var data-var='date'> 3</var>, <var data-var='time'>01:00</var> UTC Resolved - We became aware of availability issues during rollout of a core service. The issue was identified with proactive monitoring and full service restored within 16 minutes.

Unable to login or make changes in Happy Property

Feb <var data-var='date'>27</var>, <var data-var='time'>22:52</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>27</var>, <var data-var='time'>19:37</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>27</var>, <var data-var='time'>18:48</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'>27</var>, <var data-var='time'>17:52</var> UTC Investigating - We are currently experiencing intermittent slow page loads and are investigating.

Intermittent slow page loads

Feb <var data-var='date'>15</var>, <var data-var='time'>00:28</var> UTC Resolved - This incident is resolved. Users experiencing issues should upgrade to version 2.13.1 of the Happy Property Mobile App. Feb <var data-var='date'>14</var>, <var data-var='time'>07:22</var> UTC Monitoring - A fix has been implemented to restore the ability to download unassigned Inspections and Work Orders to user devices. There may be some degraded performance for some users which our engineers are monitoring. Feb <var data-var='date'>14</var>, <var data-var='time'>04:35</var> UTC Update - Our team is continuing to work on a fix for Apple users. Please continue to utilise workarounds where needed. Feb <var data-var='date'>14</var>, <var data-var='time'>01:31</var> UTC Update - A fix has been released for Android users. These users should update to 2.13.1 if they are experiencing issues. Feb <var data-var='date'>13</var>, <var data-var='time'>23:40</var> UTC Identified - We have identified the cause of the issue. Mobile users on version 2.13.0 of the Happy Property Mobile app may have difficulties viewing some unassigned Tasks and Inspections. As a workaround, you can either: - Assign the tasks or inspections to the user – refreshing the My Work screen will then download them to the device. - Use the Property tab to access and open the items directly. Feb <var data-var='date'>13</var>, <var data-var='time'>23:15</var> UTC Investigating - We are currently investigating an issue with some users not being able to download some Inspections and Work Orders to their mobile app. We are investigating the cause.

2.13.0 App Users Unable to Download Some Inspections and Work Orders

Feb <var data-var='date'> 5</var>, <var data-var='time'>00:00</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 4</var>, <var data-var='time'>23:15</var> UTC Identified - New Happy Force tasks are not being loaded into the system. We've identified the root cause and are working on a fix.

Is HappyCo down?

HappyCo status is UP

Lastest published events

Call Complete Outage

Slow Application Response Times

Insights unavailable

HappyCo Services, Components and Regions

Recent HappyCo events

Call Complete Outage

Slow Application Response Times

Insights unavailable

Slower than Average Application Response Times

Degraded Application Performance

Slower than Normal Application Response Times