Apr <var data-var='date'> 9</var>, <var data-var='time'>13:58</var> UTC Resolved - Customers are now able to login to Halp Apr <var data-var='date'> 9</var>, <var data-var='time'>08:40</var> UTC Update - Login with Slack to Halp web is still broken. "Add to Slack" from JSM Chat and VA is fixed. Apr <var data-var='date'> 9</var>, <var data-var='time'>04:19</var> UTC Identified - Halp customers are not able to install the Assist Slack app. Fix identified, waiting on support from Slack. Also impacts JSM Chat customers installing the Assist Slack app.

Halp customers are unable to login with Slack

Feb <var data-var='date'>16</var>, <var data-var='time'>19:14</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'>16</var>, <var data-var='time'>17:43</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>16</var>, <var data-var='time'>16:40</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'>16</var>, <var data-var='time'>16:09</var> UTC Investigating - We are currently investigating an issue with the Assist app showing "Something went wrong"

Assist Home not loading for some customers

Nov <var data-var='date'>22</var>, <var data-var='time'>22:00</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>22</var>, <var data-var='time'>20:10</var> UTC Monitoring - The issue has been identified and seems to be alleviating. We are monitoring the situation closely. Ticket creation and comment syncing may still be slower than usual Nov <var data-var='date'>22</var>, <var data-var='time'>20:01</var> UTC Investigating - Comment syncing and ticket creation might fail or be slower than expected. We are investigating the issue

Halp is experiencing a performance degradation

Nov <var data-var='date'>18</var>, <var data-var='time'>20:50</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>16:53</var> UTC Monitoring - A fix has been implemented and we are continuing to monitor the situation. Nov <var data-var='date'>18</var>, <var data-var='time'>16:13</var> UTC Update - We are continuing to investigate this issue. Nov <var data-var='date'>18</var>, <var data-var='time'>16:13</var> UTC Investigating - We experienced an incident due to a migration ran by the engineering team. Delays with ticket creation and issues with messaging were reported by users of our Slack product. We believe most behaviors to be resolved but are currently investigating issues with duplicate ticket thread messages for certain users.

Delays with ticket creation and reports of duplicate ticket threads

Jun <var data-var='date'>13</var>, <var data-var='time'>23:43</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>13</var>, <var data-var='time'>23:31</var> UTC Investigating - We are currently investigating this issue.

Email delivery is failing

Jun <var data-var='date'> 1</var>, <var data-var='time'>17:32</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'> 1</var>, <var data-var='time'>14:27</var> UTC Identified - The issue has been identified and a fix is being implemented.

Some teams are impacted by fields being removed when editing tickets

May <var data-var='date'>31</var>, <var data-var='time'>22:13</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>31</var>, <var data-var='time'>21:34</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. May <var data-var='date'>31</var>, <var data-var='time'>21:08</var> UTC Identified - The issue has been identified and a fix is being implemented.

Ticket creation is down for some teams. Assist is unable to find forms and is posting an error to Global Admins via the Assist DM

Mar <var data-var='date'> 9</var>, <var data-var='time'>21:31</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'> 9</var>, <var data-var='time'>21:02</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'> 9</var>, <var data-var='time'>21:01</var> UTC Investigating - We are currently investigating this issue.

Halp is experiencing issues as a result of upstream hosting issues

Nov <var data-var='date'>29</var>, <var data-var='time'>19:49</var> UTC Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>16:50</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>29</var>, <var data-var='time'>16:03</var> UTC Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>29</var>, <var data-var='time'>15:51</var> UTC Investigating - Some comments with attachments are failing to upload

Comment attachment syncing degraded

Oct <var data-var='date'>21</var>, <var data-var='time'>23:42</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'>21</var>, <var data-var='time'>23:07</var> UTC Identified - We have identified the issue and are deploying a fix. Access to Halp Web should open up with time Oct <var data-var='date'>21</var>, <var data-var='time'>22:09</var> UTC Investigating - We are currently investigating this issue.

Halp Web Partial Outage

Oct <var data-var='date'>20</var>, <var data-var='time'>15:52</var> UTC Resolved - The issue has been resolved Oct <var data-var='date'>20</var>, <var data-var='time'>15:49</var> UTC Investigating - We are seeing intermittent issues with accessing Halp Web

Halp Web degraded

Sep <var data-var='date'> 2</var>, <var data-var='time'>18:30</var> UTC Resolved - We have resolved the incident. If you are still unable to view tickets, please make sure you refresh your browser window to get the most up to date client. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:29</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:45</var> UTC Monitoring - A fix has been deployed and we are seeing the issues resolve. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:24</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:24</var> UTC Update - We are continuing to work on a fix for this issue. Sep <var data-var='date'> 2</var>, <var data-var='time'>15:24</var> UTC Identified - We have identified the issue and are deploying a fix

Halp tickets are not accessible from the web

Jun <var data-var='date'>30</var>, <var data-var='time'>16:26</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>30</var>, <var data-var='time'>14:59</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>30</var>, <var data-var='time'>14:53</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>30</var>, <var data-var='time'>13:50</var> UTC Investigating - We are currently investigating this issue.

Issue syncing tickets to Jira Server/Data Center

Jun <var data-var='date'>22</var>, <var data-var='time'>19:56</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>22</var>, <var data-var='time'>18:46</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>22</var>, <var data-var='time'>18:46</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>18:33</var> UTC Identified - The issue has been identified and we are deploying a potential fix Jun <var data-var='date'>22</var>, <var data-var='time'>18:11</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>22</var>, <var data-var='time'>18:07</var> UTC Investigating - We are currently seeing some errors saying "Oops, we weren't able to create your ticket" when creating tickets from certain locations within Slack. We are investigating the issue.

Issue with ticket creation

Jun <var data-var='date'>15</var>, <var data-var='time'>15:53</var> UTC Resolved - The issue has been resolved Jun <var data-var='date'>15</var>, <var data-var='time'>15:30</var> UTC Monitoring - We have identified the issue, and believe that the issue has been resolved. We will be continuing to monitor performance. Jun <var data-var='date'>15</var>, <var data-var='time'>15:21</var> UTC Update - We are continuing to investigate this issue. Jun <var data-var='date'>15</var>, <var data-var='time'>15:21</var> UTC Investigating - We are currently investigating this issue.

Halp's performance is degraded

Apr <var data-var='date'> 2</var>, <var data-var='time'>00:32</var> UTC Resolved - Microsoft has confirmed their fix to their DNS service has been resolved, and all downstream services are operational. Halp for Microsoft Teams continues to work, and we expect no further complications at this time. Apr <var data-var='date'> 1</var>, <var data-var='time'>23:38</var> UTC Update - We are continuing to monitor for any further issues. Apr <var data-var='date'> 1</var>, <var data-var='time'>23:38</var> UTC Monitoring - Microsoft DNS issues seem to have been resolved, we're monitoring the issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>21:43</var> UTC Investigating - Microsoft is currently experiencing a DNS issue that is causing an outage for Microsoft Teams as well as other services. Until resolved users will not be able to use the Microsoft Teams Halp product. You may follow their status page here: https://status.office365.com/

Microsoft Outage

Mar <var data-var='date'>19</var>, <var data-var='time'>22:35</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>19</var>, <var data-var='time'>16:05</var> UTC Investigating - Currently tickets sent to support@halp.com are not being received. We are investigating the issue. In the meantime, please contact us through the "Chat with us" option in the web or email halpers@inbound.halp-mail.com.

Issue with support@halp.com email

Feb <var data-var='date'> 9</var>, <var data-var='time'>02:55</var> UTC Resolved - This incident has been resolved. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:47</var> UTC Monitoring - A fix has been implemented and the app is back online. We are continuing to monitor the situation. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:31</var> UTC Identified - The issue has been identified and a fix is being implemented. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:29</var> UTC Update - We have identified the root cause and are working on a fix. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:28</var> UTC Update - We are continuing to investigate this issue. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:15</var> UTC Investigating - We are currently investigating this issue.

Halp Web and Ticket Creation Down

Jan <var data-var='date'>29</var>, <var data-var='time'>00:04</var> UTC Resolved - All features are now working as normal. We will be working with out partners to provide a post mortem as soon as we can. Jan <var data-var='date'>28</var>, <var data-var='time'>23:06</var> UTC Monitoring - The issue has been fixed, and we continue to monitor the situation. We will have a full post mortem available soon. Jan <var data-var='date'>28</var>, <var data-var='time'>19:13</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>19:13</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'>28</var>, <var data-var='time'>19:12</var> UTC Investigating - We are currently investigating this issue.

Ticket creation and comment syncing is broken for some customers

Jan <var data-var='date'> 4</var>, <var data-var='time'>20:17</var> UTC Resolved - This incident has been resolved. Jan <var data-var='date'> 4</var>, <var data-var='time'>20:15</var> UTC Update - We are continuing to investigate this issue. Jan <var data-var='date'> 4</var>, <var data-var='time'>15:27</var> UTC Investigating - We are monitoring Slack's status.

Slack may have trouble loading messages or connecting to Slack

Jul <var data-var='date'>18</var>, <var data-var='time'>01:34</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>18</var>, <var data-var='time'>01:34</var> UTC Update - Cloudflare has resolved their issues. Jul <var data-var='date'>17</var>, <var data-var='time'>21:37</var> UTC Monitoring - Cloudflare seems to be stabilizing. Jul <var data-var='date'>17</var>, <var data-var='time'>21:31</var> UTC Investigating - We are currently investigating this issue.

Halp Web is having an outage as a result of a Cloudflare outage

May <var data-var='date'>13</var>, <var data-var='time'>02:26</var> UTC Resolved - This incident has been resolved. May <var data-var='date'>13</var>, <var data-var='time'>00:29</var> UTC Investigating - We are currently investigating this issue.

Slack is down

Apr <var data-var='date'> 7</var>, <var data-var='time'>22:31</var> UTC Resolved - This incident has been resolved. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:12</var> UTC Update - The application is now stable. The team is investigating a root cause. Apr <var data-var='date'> 7</var>, <var data-var='time'>22:03</var> UTC Investigating - We are currently investigating this issue.

Halp Web Down

Mar <var data-var='date'>17</var>, <var data-var='time'>20:18</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>19:59</var> UTC Monitoring - Our cloud provider, Heroku, is back up, but is not stable. We are monitoring the situation. Mar <var data-var='date'>16</var>, <var data-var='time'>19:50</var> UTC Update - We are continuing to investigate this issue. Mar <var data-var='date'>16</var>, <var data-var='time'>19:50</var> UTC Investigating - We are currently investigating this issue.

Upstream Cloud Povider down

Mar <var data-var='date'>16</var>, <var data-var='time'>16:50</var> UTC Resolved - This incident has been resolved. Mar <var data-var='date'>16</var>, <var data-var='time'>16:27</var> UTC Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>16</var>, <var data-var='time'>16:27</var> UTC Monitoring - Our upstream provider, Heroku is stabilizing. We continue to monitor the situation Mar <var data-var='date'>16</var>, <var data-var='time'>16:21</var> UTC Investigating - We are currently investigating this issue.

Is Halp down?

Halp status is DEGRADED

Components with issues

Lastest published events

Halp customers are unable to login with Slack

Assist Home not loading for some customers

Halp is experiencing a performance degradation

Halp Services, Components and Regions

Recent Halp events

Halp customers are unable to login with Slack

Assist Home not loading for some customers

Halp is experiencing a performance degradation

Delays with ticket creation and reports of duplicate ticket threads

Email delivery is failing

Some teams are impacted by fields being removed when editing tickets