Aug <var data-var='date'> 7</var>, <var data-var='time'>17:37</var> EDT Resolved - This incident has been resolved. Aug <var data-var='date'> 7</var>, <var data-var='time'>17:20</var> EDT Monitoring - Guru experienced an intermittent connectivity issue that had been resolved and we are monitoring. As we monitor, current MCP registrations will continue to function, but new registrations will fail.

Service Disruption

Jul <var data-var='date'>24</var>, <var data-var='time'>07:30</var> EDT Resolved - Early morning on July 24th, 2026, our team became aware of a third-party incident occurred and affecting network traffic into the Guru service. During this time customers on the impacted cell may experience timeout and not able to login. The issue was resolved at 4:25 AM PT and Guru continues to monitor as our monitoring shows a recovery to normal conditions.

Guru Service Disruption

Jun <var data-var='date'>10</var>, <var data-var='time'>21:11</var> EDT Resolved - This incident has been resolved. Jun <var data-var='date'>10</var>, <var data-var='time'>18:51</var> EDT Update - OpenAI has confirmed that this issue is resolved and their services are back up for the majority of users. All Guru AI features (Assist + Answers) are operational again. Jun <var data-var='date'>10</var>, <var data-var='time'>13:41</var> EDT Monitoring - The fix has been applied by OpenAI, and the results are being monitored. Jun <var data-var='date'>10</var>, <var data-var='time'>11:17</var> EDT Identified - OpenAI is implementing a fix for this issue and stated that recovery could take several hours. We'll update here when their services are fully restored. Jun <var data-var='date'>10</var>, <var data-var='time'>09:09</var> EDT Investigating - OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

Degraded performance of Assist + Answers features

Apr <var data-var='date'>26</var>, <var data-var='time'>22:30</var> EDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>26</var>, <var data-var='time'>21:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'> 1</var>, <var data-var='time'>13:38</var> EDT Update - To ensure minimal disruption to Guru users, we've updated the date for our scheduled maintenance one day, to Saturday 4/26. Mar <var data-var='date'>31</var>, <var data-var='time'>12:43</var> EDT Scheduled - From 9PM-10:30PM EST on Saturday 4/26, our team is performing maintenance on our database. Our systems will be unavailable during this time. We appreciate your patience and understanding as we work to make improvements to Guru's services.

Scheduled Maintenance - 4/26

Mar <var data-var='date'>11</var>, <var data-var='time'>17:01</var> EDT Resolved - This incident has been resolved. Thanks for your patience! Mar <var data-var='date'>11</var>, <var data-var='time'>16:54</var> EDT Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>11</var>, <var data-var='time'>16:51</var> EDT Monitoring - We have implemented a fix and are monitoring the results. Mar <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EDT Identified - The issue has been identified and a fix is being implemented. Mar <var data-var='date'>11</var>, <var data-var='time'>14:36</var> EDT Update - We are continuing to investigate this issue. Mar <var data-var='date'>11</var>, <var data-var='time'>13:27</var> EDT Investigating - We are currently investigating an issue that is preventing answers from being generated.

Feb <var data-var='date'>13</var>, <var data-var='time'>20:52</var> EST Resolved - The issue has been resolved. Thank you for your patience. Feb <var data-var='date'>13</var>, <var data-var='time'>20:40</var> EST Monitoring - The issue has been identified. A fix has been implemented and we are monitoring the results. Feb <var data-var='date'>13</var>, <var data-var='time'>20:31</var> EST Update - We are continuing to investigate this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>19:23</var> EST Investigating - We are actively investigating an issue that is preventing users from creating and editing Cards.

Jan <var data-var='date'>24</var>, <var data-var='time'>13:47</var> EST Resolved - The issue has been resolved. Thank you for your patience. Jan <var data-var='date'>24</var>, <var data-var='time'>13:36</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>24</var>, <var data-var='time'>13:12</var> EST Identified - The issue has been identified, and a fix is being implemented. As a temporary workaround, CMD+K can be used to search. Jan <var data-var='date'>24</var>, <var data-var='time'>12:46</var> EST Investigating - We are actively looking into an issue that is preventing users from performing searches in the web app.

Jan <var data-var='date'>15</var>, <var data-var='time'>11:45</var> EST Resolved - The issue has been resolved. We appreciate your patience. Jan <var data-var='date'>15</var>, <var data-var='time'>11:35</var> EST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>15</var>, <var data-var='time'>11:30</var> EST Identified - The issue has been identified, and a fix is being implemented. Jan <var data-var='date'>15</var>, <var data-var='time'>11:13</var> EST Investigating - We are actively investigating an intermittent issue affecting the display of search results and will share updates as they become available.

Jan <var data-var='date'>14</var>, <var data-var='time'>01:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>21:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EST Scheduled - Guru's analytics functionality will be undergoing scheduled maintenance at this time and will not be operational.

Guru Analytics Scheduled Maintenance

Aug <var data-var='date'>28</var>, <var data-var='time'>14:44</var> EDT Resolved - The issue has now been resolved. We have identified the issue was caused by a background maintenance job that was causing contention across various parts of the infrastructure. The background job has been optimized to no longer cause this contention. Aug <var data-var='date'>28</var>, <var data-var='time'>13:51</var> EDT Monitoring - We are now stable and continuing to monitor the situation. Thank you for your patience! Aug <var data-var='date'>28</var>, <var data-var='time'>13:22</var> EDT Investigating - Guru is currently experiencing some performance issues. We are actively investigating this issue. If you are having trouble accessing Guru, please keep an eye on this page for updates. We apologize for any inconvenience in the meantime!

May <var data-var='date'> 1</var>, <var data-var='time'>07:53</var> EDT Resolved - The search index has been cleared as of 3:30 AM EST this morning and all search functionality with external sources should be functioning as expected again. Apr <var data-var='date'>30</var>, <var data-var='time'>15:53</var> EDT Monitoring - We have implemented a solution for this and our index is clearing, so users should see an improved experience with searching external sources. We will update here when the index is fully cleared. Apr <var data-var='date'>30</var>, <var data-var='time'>09:48</var> EDT Identified - Guru's Answer feature is currently experiencing some indexing delays for external sources. We have identified the issue and are working to implement a resolution. For now, users may experience degraded performance when searching new sources or searching for recently updated content in existing sources. Content in Guru and content that has already been synced from external sources will remain accessible as usual. We will share any updates here. We appreciate your patience and understanding.

Indexing Delays for External Sources

Nov <var data-var='date'> 8</var>, <var data-var='time'>10:53</var> EST Resolved - OpenAI has confirmed that this issue is resolved and their services are back up. All Guru AI features (Assist + Answers) are operational again. Nov <var data-var='date'> 8</var>, <var data-var='time'>10:44</var> EST Update - OpenAI has confirmed they have implemented a fix for this issue and are monitoring the recovery of their services. We'll update here when their services are fully restored. Nov <var data-var='date'> 8</var>, <var data-var='time'>10:29</var> EST Monitoring - OpenAI, the provider we use to support our AI features (Assist + Answers) is currently experiencing issues that are affecting the performance of those features. All other Guru features are operational. We are monitoring the situation and will provide updates here.

Aug <var data-var='date'> 6</var>, <var data-var='time'>21:00</var> EDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 6</var>, <var data-var='time'>20:00</var> EDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>21</var>, <var data-var='time'>14:05</var> EDT Scheduled - From 8PM - 9PM EST on Sunday 8/6, our team is performing maintenance on our database. Our systems will be unavailable during this time. We appreciate your patience and understanding as we work to make improvements to Guru's services.

Scheduled Maintenance on Sunday August 6th

Feb <var data-var='date'>13</var>, <var data-var='time'>10:05</var> EST Resolved - Knowledge Triggers have been re-enabled for all users so we will close out this incident report. Thanks again for your patience. Feb <var data-var='date'>12</var>, <var data-var='time'>14:52</var> EST Update - The newest version of our extension has been released (it should update for users automatically). Our team will resolve this incident as soon as the Knowledge Triggers feature is re-enabled on Monday. Feb <var data-var='date'>10</var>, <var data-var='time'>17:35</var> EST Monitoring - We've identified the cause of this outage as relating to a recent change made to our Knowledge Triggers feature. We've released a fix for this, and are waiting on our extension to be updated by Chrome which will reflect this change. This will likely be early next week. In the meantime we've made the decision to keep the Knowledge Triggers feature turned off to ensure a smooth release. Guru is back up and running with the exception of the Knowledge Triggers feature. Thank you for your patience, we'll resolve this incident as soon as the new extension is live and Knowledge Triggers are available again. Feb <var data-var='date'>10</var>, <var data-var='time'>14:38</var> EST Identified - While Guru is back up and running, we've confirmed the cause of the original issue and are working to release a fix. We'll update as soon as this is released. We've re-enabled notifications as a result as well, for now Knowledge Triggers are still turned off. Thank you for your patience. Feb <var data-var='date'>10</var>, <var data-var='time'>11:43</var> EST Update - We are in the process of bringing Guru's services back online. While we do so, the Guru Web App and Extension should be working but Knowledge Triggers and notifications will not be operational. We will closely monitor this situation and update the status of this incident shortly as we investigate further. Feb <var data-var='date'>10</var>, <var data-var='time'>11:10</var> EST Investigating - We're currently experiencing issues with our service and as a result, Guru is currently down. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Feb <var data-var='date'>10</var>, <var data-var='time'>16:41</var> EST Resolved - All remaining Analytics data has been backfilled and this issue is fully resolved. Thank you for your patience. Feb <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> EST Update - We believe we have a solution for this issue and we’re seeing the data start to backfill for teams in Analytics. We’re continuing to monitor progress and follow up when this is complete. Feb <var data-var='date'> 9</var>, <var data-var='time'>12:06</var> EST Identified - We’re aware of an issue with some data in our Analytics feature from recent days not populating, we’re working with our vendor to restore this as quickly as possible. We will post here as soon as there is an update, thank you for your patience in the meantime.

Some data in Guru Analytics feature not populating

Jan <var data-var='date'>25</var>, <var data-var='time'>00:36</var> EST Resolved - This issue has been resolved with the release of our latest extension version (2.106.2807). Generally the Guru extension updates automatically, but if you are still running into trouble you can check your extension version and update it using these instructions: https://help.getguru.com/en/articles/4843931-how-do-i-update-the-guru-browser-extension Thank you for your patience as our team worked to get this resolved. Jan <var data-var='date'>24</var>, <var data-var='time'>16:00</var> EST Identified - Guru's latest extension version (2.106.2791) is currently experiencing some difficulty loading when specific preferences are set. In these cases, users are receiving an "Oops! Something went wrong" error over the extension when they open a Card. This issue only appears when users have "tabbed" selected under the "Multiple Card Display Options" section under "Extension Preferences" menu. Our team is aware of this issue and is actively working to release an updated extension version that resolves this. Workaround: As a workaround, users are encouraged to select "Individual Cards" under the Extension Preferences menu. You can learn how to do this here: https://help.getguru.com/en/articles/4681139-extension-preferences-knowledge-clipper-card-preview-and-more We will update users here as soon as the newest extension version is available in Chrome. This update should be automatic on most browsers. Thank you for your patience as we work to resolve this!

Guru Extension not loading for customers with specific Extension Preferences

Jan <var data-var='date'>22</var>, <var data-var='time'>22:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>22</var>, <var data-var='time'>20:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'> 6</var>, <var data-var='time'>12:46</var> EST Scheduled - From 8PM - 10PM EST on Sunday 1/22, our team is performing maintenance on our database. Our systems will be unavailable during this time. We appreciate your patience and understanding as we work to make improvements to Guru's services.

Scheduled Maintenance on Sunday January 22nd

Oct <var data-var='date'>28</var>, <var data-var='time'>09:14</var> EDT Resolved - We have received confirmation from our analytics provider that they have identified and resolved the issue. Impacted users can now access Guru's analytics pages. Thank you for your continued patience, and please reach out to us if you experience any further issues accessing analytics pages within Guru. Oct <var data-var='date'>27</var>, <var data-var='time'>17:37</var> EDT Update - We are still awaiting further updates from our analytics provider as they make progress on working through this. We will continue to monitor the issue and share updates as we learn more. Oct <var data-var='date'>26</var>, <var data-var='time'>17:15</var> EDT Update - While the impact of this incident is limited, we appreciate your patience and understanding. We are currently awaiting updates from our analytics provider as their team investigates the issue, and Guru's team is on-hand to assist with troubleshooting and seeing the issue through to resolution as quickly as possible. We apologize for any inconvenience, and will continue to monitor the issue and share updates as we learn more. Oct <var data-var='date'>25</var>, <var data-var='time'>17:47</var> EDT Update - We are continuing to work with our 3rd party data analytics provider to correct loading problems for the small subset of users impacted by this issue. We will keep this incident open until this is resolved. Oct <var data-var='date'>25</var>, <var data-var='time'>14:29</var> EDT Update - We have confirmed that this issue is only impacting a small subset of users and are actively working towards a resolution in collaboration with the 3rd part analytics vendor we use, Looker. Because of this we do not have an estimated timeframe to share, but will follow up here as soon as we have an update. Again, we appreciate your patience. Oct <var data-var='date'>25</var>, <var data-var='time'>12:15</var> EDT Update - We are continuing to investigate this issue. We will follow up again with any updates. Oct <var data-var='date'>25</var>, <var data-var='time'>10:50</var> EDT Investigating - Guru's Analytics feature is currently experiencing sporadic performance issues for some users where it is not loading as expected. We are working to identify the root cause and implement a solution for the users impacted. We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Guru Analytics experiencing sporadic loading issues

Jul <var data-var='date'>29</var>, <var data-var='time'>16:10</var> EDT Resolved - Guru Analytics is back up and running now and this incident is fully resolved. Thanks again for your patience. Jul <var data-var='date'>29</var>, <var data-var='time'>13:39</var> EDT Update - We are implementing a fix for this which may take up to a few hours to complete. We will update you here when this is fully resolved. Thank you for your patience as we get this feature fully back up and running. Jul <var data-var='date'>29</var>, <var data-var='time'>12:01</var> EDT Update - We are continuing to work on a fix for this issue. We will follow up again with any updates. Jul <var data-var='date'>29</var>, <var data-var='time'>10:49</var> EDT Identified - The issue has been identified and we are actively working on a fix. We'll update you as soon as this issue is resolved. Jul <var data-var='date'>29</var>, <var data-var='time'>10:17</var> EDT Investigating - Guru's Analytics feature is currently experiencing performance issues where some widgets are not loading as expected. We are working to identify the root cause and implement a solution We will keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Guru Analytics Feature experiencing issues

Jun <var data-var='date'>16</var>, <var data-var='time'>20:05</var> EDT Resolved - Our vendor has resolved this issue. Guru Analytics are running properly. Thank you for your patience and understanding. Jun <var data-var='date'>16</var>, <var data-var='time'>16:50</var> EDT Identified - Guru's Analytics pages are currently not loading. We are currently investigating an issue with our vendor regarding those analytics services. As updates are provided by our vendor we will update this incident. Click here to follow along with the status of our 3rd party vendor: https://status.snowflake.com/

Guru Service Disruption - Analytics Pages not Loading

Mar <var data-var='date'>14</var>, <var data-var='time'>15:36</var> EDT Resolved - This incident has been resolved. Thank you for your patience and understanding. Mar <var data-var='date'>14</var>, <var data-var='time'>12:31</var> EDT Update - Guru services are back up and running and we are monitoring this situation. As we monitor users will find that Knowledge Triggers and notifications are not functioning at this time but should be working again shortly. We will post an update when those functions are working again. Mar <var data-var='date'>14</var>, <var data-var='time'>12:08</var> EDT Monitoring - We're seeing some intermittent performance degradation across Guru services. Our team is working to restore full performance to Guru's services. We'll keep you updated here as we continue to investigate.

Mar <var data-var='date'>14</var>, <var data-var='time'>11:51</var> EDT Resolved - This incident has been resolved, and we will continue monitoring. Thank you for your patience and understanding. Mar <var data-var='date'>14</var>, <var data-var='time'>11:45</var> EDT Update - We are in the process of bringing Guru's services back online. We will closely monitor this situation and update the status of this incident shortly as we investigate further. Mar <var data-var='date'>14</var>, <var data-var='time'>11:27</var> EDT Update - Our team is continuing to investigate the issue. We apologize for the inconvenience this has caused. Mar <var data-var='date'>14</var>, <var data-var='time'>11:08</var> EDT Investigating - We are currently investigating an outage with the Guru service.

Guru service is unavailable

Feb <var data-var='date'>28</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>27</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>27</var>, <var data-var='time'>14:00</var> EST Scheduled - From 10PM-midnight EST on Sunday 2/27, our team is performing maintenance to upgrade our production database system from Postgres 10 to Postgres 11. During this time, our services will be unavailable. Thanks for your patience and understanding as we work to ensure our systems are updated.

Scheduled Maintenance

Jan <var data-var='date'>11</var>, <var data-var='time'>00:00</var> EST Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>10</var>, <var data-var='time'>22:00</var> EST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>10</var>, <var data-var='time'>17:49</var> EST Scheduled - Amazon Web Services is making an update to their services that impact Guru's App for Slack and our MS teams integration. This update is occurring on 1/11/22. In an effort to proactively ensure these changes happen smoothly, our engineering team is performing maintenance on our Slack App and MS Teams app. During this scheduled time, these two components of Guru's service will be unavailable. We appreciate your understanding and patience as our team works to ensure our services are running smoothly.

Guru Slack App and MS Team Scheduled Maintenance

Dec <var data-var='date'>15</var>, <var data-var='time'>11:42</var> EST Resolved - Guru is back up and running now and this incident is fully resolved. Dec <var data-var='date'>15</var>, <var data-var='time'>11:30</var> EST Update - We are continuing to monitor for any further issues. Dec <var data-var='date'>15</var>, <var data-var='time'>11:30</var> EST Monitoring - Guru's services are back up and running. Users will be able to sign in and access our app again. Our team will continue to closely monitor the issue. Thanks again for working through this with us. Dec <var data-var='date'>15</var>, <var data-var='time'>11:20</var> EST Identified - We've identified the root cause of the issue to be a service outage from AWS. AWS has shared that they are back up and running. Our engineering team is investigating the impacts on Guru's services. We will continue to share updates as soon as we have a resolution. Thanks again for your continued patience and understanding. Dec <var data-var='date'>15</var>, <var data-var='time'>10:44</var> EST Update - We're continuing to investigate the issue. We've identified reports of an outage from our service provider, Amazon Web Services, which is likely contributing to the outage. We will continue to communicate updates as we learn them. Thanks again for your patience and understanding. Dec <var data-var='date'>15</var>, <var data-var='time'>10:35</var> EST Investigating - We're currently experiencing issues with our services. Our team is actively working to identify the root cause and implement a solution. We'll keep you updated here as we continue to investigate. We appreciate your patience and understanding.

Is Guru down?

Guru status is UP

Lastest published events

Service Disruption

Guru Service Disruption

Degraded performance of Assist + Answers features

Guru Services, Components and Regions

Recent Guru events

Service Disruption

Guru Service Disruption

Degraded performance of Assist + Answers features

Scheduled Maintenance - 4/26

Guru Service Disruption

Guru Service Disruption