May <var data-var='date'>28</var>, <var data-var='time'>15:00</var> GMT-05:00 Resolved - This incident has been resolved. May <var data-var='date'>28</var>, <var data-var='time'>10:47</var> GMT-05:00 Investigating - We're investigating an issue with an upstream SMTP provider causing issue with mail delivery

SMTP - Mail delivery issues

May <var data-var='date'>12</var>, <var data-var='time'>11:23</var> GMT-05:00 Resolved - This incident has been resolved. May <var data-var='date'>12</var>, <var data-var='time'>07:55</var> GMT-05:00 Investigating - We are currently investigating this issue.

Web application and API outage

May <var data-var='date'>11</var>, <var data-var='time'>17:20</var> GMT-05:00 Resolved - This incident has been resolved. May <var data-var='date'>11</var>, <var data-var='time'>17:15</var> GMT-05:00 Monitoring - We are currently investigating elevated error rates and intermittent timeouts affecting parts of the platform. The issue appears related to instability within our Kubernetes infrastructure, which caused a large number of application instances to temporarily fail health checks and be removed from service rotation. We have stabilized the affected services and are continuing to monitor the cluster closely. At this time, core services are recovering and request success rates are improving, though some users may still experience intermittent latency or 504 errors while systems fully rebalance. We will continue to provide updates as we learn more. May <var data-var='date'>11</var>, <var data-var='time'>17:05</var> GMT-05:00 Identified - The issue has been identified.

Apr <var data-var='date'>11</var>, <var data-var='time'>01:30</var> GMT-05:00 Resolved - Some operations including logins, ticket creation, contact updates, and email ingestion experienced intermittent failures. We identified and resolved an issue with an internal database table that had reached a storage capacity limit, which caused these operations to fail. The issue has been mitigated and services are returning to normal. Incoming emails are continuing to catch back up as we monitor the recovery.

Audit system errors causing degraded performance

Jun <var data-var='date'> 2</var>, <var data-var='time'>13:15</var> GMT-05:00 Resolved - This incident has been resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>12:23</var> GMT-05:00 Monitoring - A fix has been implemented and we are monitoring the results - backlog is currently clearing over the next 30-60 minutes. Expected delays for incoming mails, outgoing mails being sent, rule processing, realtime, and other features during this time. Jun <var data-var='date'> 2</var>, <var data-var='time'>09:13</var> GMT-05:00 Identified - The issue has been identified and a fix is being implemented.

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Jun <var data-var='date'> 2</var>, <var data-var='time'>07:40</var> GMT-05:00 Resolved - This incident has been resolved.

Dec <var data-var='date'> 2</var>, <var data-var='time'>07:33</var> GMT-05:00 Resolved - This incident has been resolved. Dec <var data-var='date'> 2</var>, <var data-var='time'>06:43</var> GMT-05:00 Monitoring - A fix has been implemented and we are monitoring the results. Dec <var data-var='date'> 2</var>, <var data-var='time'>04:07</var> GMT-05:00 Identified - The issue has been identified and a fix is being implemented. Dec <var data-var='date'> 2</var>, <var data-var='time'>03:13</var> GMT-05:00 Investigating - We are currently investigating this issue.

Dec <var data-var='date'> 1</var>, <var data-var='time'>05:00</var> GMT-05:00 Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 1</var>, <var data-var='time'>04:30</var> GMT-05:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 1</var>, <var data-var='time'>01:17</var> GMT-05:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Database maintenance

Nov <var data-var='date'>29</var>, <var data-var='time'>08:39</var> GMT-05:00 Resolved - This incident has been resolved. Nov <var data-var='date'>29</var>, <var data-var='time'>07:56</var> GMT-05:00 Monitoring - A fix has been implemented and we are monitoring the results. Nov <var data-var='date'>29</var>, <var data-var='time'>07:41</var> GMT-05:00 Identified - The issue has been identified and a fix is being implemented.

Nov <var data-var='date'>25</var>, <var data-var='time'>08:36</var> GMT-05:00 Resolved - We've identified and corrected a rogue process putting elevated load on the search cluster. Nov <var data-var='date'>25</var>, <var data-var='time'>05:26</var> GMT-05:00 Identified - The issue has been identified and a fix is being implemented. Nov <var data-var='date'>25</var>, <var data-var='time'>05:09</var> GMT-05:00 Investigating - We are currently investigating this issue.

Nov <var data-var='date'> 3</var>, <var data-var='time'>03:00</var> GMT-05:00 Completed - The scheduled maintenance has been completed. Nov <var data-var='date'> 3</var>, <var data-var='time'>02:00</var> GMT-05:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'> 1</var>, <var data-var='time'>23:15</var> GMT-05:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Database Maintenance

Oct <var data-var='date'>27</var>, <var data-var='time'>02:00</var> GMT-05:00 Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>27</var>, <var data-var='time'>01:00</var> GMT-05:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>24</var>, <var data-var='time'>07:55</var> GMT-05:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Oct <var data-var='date'>20</var>, <var data-var='time'>03:00</var> GMT-05:00 Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>20</var>, <var data-var='time'>01:00</var> GMT-05:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>17</var>, <var data-var='time'>01:00</var> GMT-05:00 Scheduled - We will be undergoing scheduled maintenance during this time.

Sep <var data-var='date'>26</var>, <var data-var='time'>05:31</var> GMT-05:00 Resolved - This incident has been resolved. Sep <var data-var='date'>26</var>, <var data-var='time'>04:09</var> GMT-05:00 Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>26</var>, <var data-var='time'>03:49</var> GMT-05:00 Update - We are continuing to investigate this issue. Sep <var data-var='date'>26</var>, <var data-var='time'>03:49</var> GMT-05:00 Investigating - We are currently investigating this issue.

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates)

Sep <var data-var='date'>16</var>, <var data-var='time'>09:34</var> GMT-05:00 Resolved - This incident has been resolved. Sep <var data-var='date'>16</var>, <var data-var='time'>09:02</var> GMT-05:00 Monitoring - We are continuing to monitor for any further issues. Sep <var data-var='date'>16</var>, <var data-var='time'>08:19</var> GMT-05:00 Investigating - We are currently investigating this issue.

Sep <var data-var='date'>10</var>, <var data-var='time'>23:41</var> GMT-05:00 Resolved - This incident has been resolved. Sep <var data-var='date'>10</var>, <var data-var='time'>10:05</var> GMT-05:00 Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>10</var>, <var data-var='time'>09:30</var> GMT-05:00 Monitoring - We have implemented a fix to address the issue. Our team is actively monitoring the results to ensure system stability and performance. We will continue to observe the situation closely and provide further updates as needed. Thank you for your patience.

Jul <var data-var='date'>28</var>, <var data-var='time'>09:00</var> GMT-05:00 Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>28</var>, <var data-var='time'>05:00</var> GMT-05:00 In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>26</var>, <var data-var='time'>07:02</var> GMT-05:00 Scheduled - Please be advised that we will be performing planned maintenance on our chat infrastructure on Sunday 28 July, from 00:01 UTC. This maintenance window may last up to 4 hours. During this time, you may experience intermittent errors with the Live Chat service, no other parts of Groove will be affected. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our system. Thank you for your patience and support.

Status Update: Planned Maintenance on Live Chat Service

Jun <var data-var='date'>20</var>, <var data-var='time'>13:05</var> GMT-05:00 Resolved - We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team. Jun <var data-var='date'>20</var>, <var data-var='time'>06:09</var> GMT-05:00 Identified - A fix for delayed messages from Live Chat was rolled out - we're seeing intermittent issues since deploying the fix. The teams are working on resolving the issues still being seen with delays for Live Chat messages. Note: no other areas of Groove are affected.

Live Chat delayed messages

Jun <var data-var='date'>19</var>, <var data-var='time'>22:40</var> GMT-05:00 Resolved - We have successfully deployed a fix for the issue causing delays in some live chats. We want to reassure you that all delayed chats have successfully reached Groove and no messages were lost. Thank you for your patience. If you experience any further issues, please contact our support team. Jun <var data-var='date'>19</var>, <var data-var='time'>09:15</var> GMT-05:00 Identified - We have identified an issue where some live chats are delayed. We are in the process of deploying a fix. This has no impact on any other channels or features within Groove. We will update this status page when a fix has been deployed.

Live chat delays

May <var data-var='date'>14</var>, <var data-var='time'>07:30</var> GMT-05:00 Resolved - An issue with one of Groove's database hosting providers caused a portion of Groove users to be unable to access Groove from certain devices for approximately 17 minutes. No data was lost during this time, and service has been completely restored for all Groove accounts.

Service outage

Feb <var data-var='date'>27</var>, <var data-var='time'>13:03</var> GMT-05:00 Resolved - One of our upstream providers experienced an issue that corrupted some attachments before the mails reached Groove. This issue has been resolved. Some attachments can still be retrieved from your mail provider.

Attachment issue - between 12:10 UTC and 4:10 UTC

Jan <var data-var='date'>12</var>, <var data-var='time'>10:39</var> GMT-05:00 Resolved - This incident has been resolved. Slack has re-approved our integration. Dec <var data-var='date'> 5</var>, <var data-var='time'>11:05</var> GMT-05:00 Investigating - Our slack app is currently being reviewed for new scopes according to Slack's app policy. During this time, creating new Slack connections may be restricted.

New slack connections restricted

Sep <var data-var='date'>13</var>, <var data-var='time'>04:00</var> GMT-05:00 Resolved - Meta (Facebook Messenger and Instagram) currently have an outage affecting API endpoints from connecting. Users may have disconnections from their Social Chats while the outage is happening. https://metastatus.com/

Meta Outage - affecting Instagram and Messenger connectivity

Sep <var data-var='date'> 6</var>, <var data-var='time'>09:59</var> GMT-05:00 Resolved - Full service has resumed. Sep <var data-var='date'> 6</var>, <var data-var='time'>09:41</var> GMT-05:00 Investigating - Users may see degraded performance in some areas in Groove.

Degraded service on Groove inbox (delay on incoming tickets, logging in, live chat, ticket updates)

Jul <var data-var='date'> 3</var>, <var data-var='time'>10:28</var> GMT-05:00 Resolved - Meta has resolved the incident on their end. We are continuing to monitor any impact to affected Instagram Messenger users in Groove. Jun <var data-var='date'>27</var>, <var data-var='time'>14:49</var> GMT-05:00 Update - We are continuing to investigate this issue. Jun <var data-var='date'>27</var>, <var data-var='time'>14:47</var> GMT-05:00 Investigating - Meta is currently experiencing a major outage of the Instagram Messenger API. Unfortunately, no additional information has been provided by Meta regarding the cause or expected resolution time. While not all Instagram channels on Groove are affected, some are experiencing disruptions. Our team is actively monitoring the situation.

Is Groove down?

Groove status is UP

Lastest published events

SMTP - Mail delivery issues

Web application and API outage

Web application and API outage

Groove Services, Components and Regions

Recent Groove events

SMTP - Mail delivery issues

Web application and API outage

Web application and API outage

Audit system errors causing degraded performance

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)

Degraded service on Groove inbox (Delayed mail fetching, collision detection, realtime updates, sending mail)