Oct <var data-var='date'> 6</var>, <var data-var='time'>19:02</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>18:55</var> UTC Investigating - We are currently experiencing issues with Voice AI. Users may notice delayed processing of interview evaluations. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

Performance Degradation - Voice AI Interview Evaluations

Oct <var data-var='date'> 1</var>, <var data-var='time'>19:22</var> UTC Resolved - This incident has been resolved. Oct <var data-var='date'> 1</var>, <var data-var='time'>17:12</var> UTC Investigating - We are currently experiencing issues with Voice AI. Users may notice delayed processing of interview evaluations. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

Sep <var data-var='date'>25</var>, <var data-var='time'>15:17</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>25</var>, <var data-var='time'>15:09</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>25</var>, <var data-var='time'>14:55</var> UTC Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>25</var>, <var data-var='time'>14:42</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>14:25</var> UTC Investigating - We are currently experiencing an outage affecting Greenhouse Report Connector. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.

Greenhouse Report Connector Outage

Sep <var data-var='date'>22</var>, <var data-var='time'>14:05</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>22</var>, <var data-var='time'>12:01</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>22</var>, <var data-var='time'>11:19</var> UTC Investigating - We are currently experiencing a partial disruption affecting Indeed applications in Greenhouse Job Boards. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Partial Service Disruption - Indeed Applications

Sep <var data-var='date'>22</var>, <var data-var='time'>12:03</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>17:55</var> UTC Identified - We are currently experiencing a partial disruption affecting job board updates and tracking links. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Degraded Performance in Job Board Updates

Sep <var data-var='date'>21</var>, <var data-var='time'>17:15</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'>21</var>, <var data-var='time'>16:50</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'>21</var>, <var data-var='time'>16:37</var> UTC Investigating - Job search is not currently for job seekers on MyGreenhouse.

MyGreenhouse: Job Search unavailable

Sep <var data-var='date'> 8</var>, <var data-var='time'>13:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 8</var>, <var data-var='time'>13:09</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:48</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 8</var>, <var data-var='time'>11:21</var> UTC Investigating - We are currently investigating this issue.

Candidates are reporting issues with submitting job forms

Sep <var data-var='date'> 4</var>, <var data-var='time'>14:01</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>13:33</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>23:57</var> UTC Investigating - Security code emails for Greenhouse Job Applications have been temporarily disabled for candidates who fail CAPTCHA.

Security codes on job application CAPTCHA failures have temporarily been disabled

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:29</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> UTC Monitoring - The errors coming from Outlook servers appear to have resolved. We will continue to monitor. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:43</var> UTC Identified - The issue has been identified and a fix is being implemented.

Users reporting Delivery Issues to Outlook email addresses

Sep <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> UTC Resolved - Our engineering team has released a workaround that restores Microsoft Teams links when scheduling on shared calendars. Affected customers have been contacted by Support with next steps. If you continue to experience this issue, please contact Greenhouse Support. Sep <var data-var='date'> 2</var>, <var data-var='time'>18:37</var> UTC Update - Microsoft has confirmed the root cause is on their side and continues to investigate. While we await a fix from Microsoft, our engineering team has developed a workaround that restores Teams meeting links when scheduling on shared calendars. It has been validated successfully with a small group of affected customers, and we are working to make it available more broadly. We will share an update as soon as it is ready. Thank you for your patience. Aug <var data-var='date'> 7</var>, <var data-var='time'>14:30</var> UTC Identified - It appears that the issue is related to the Graph API. Our engineering team is in contact with Microsoft Support to help them diagnose the problem. Jul <var data-var='date'>22</var>, <var data-var='time'>18:58</var> UTC Investigating - We are currently experiencing an issue with the Microsoft Teams integration that affects scheduling interviews on shared calendars. Our Engineering team is actively investigating the root cause. We will continue to provide updates as more information becomes available.

MS Teams Missing When Scheduling Shared Calendar

Sep <var data-var='date'> 3</var>, <var data-var='time'>11:50</var> UTC Resolved - This incident has been resolved. Sep <var data-var='date'> 3</var>, <var data-var='time'>10:54</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Sep <var data-var='date'> 3</var>, <var data-var='time'>09:20</var> UTC Investigating - We are currently investigating this issue.

Candidates may be receiving errors when utilizing scheduling links with buffer links

Sep <var data-var='date'> 2</var>, <var data-var='time'>21:38</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 2</var>, <var data-var='time'>21:04</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 2</var>, <var data-var='time'>21:03</var> UTC Scheduled - We are currently performing maintenance on HarvestV3. You may receive elevated 401 errors during this time.

HarvestV3 Maintenance

Sep <var data-var='date'> 2</var>, <var data-var='time'>08:32</var> UTC Resolved - A fix has been implemented. All services are returned to normal. Sep <var data-var='date'> 2</var>, <var data-var='time'>08:06</var> UTC Investigating - We are currently experiencing a partial disruption affecting Job creation and multiple confirmation emails being sent to candidates. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Partial Service Disruption

Aug <var data-var='date'>22</var>, <var data-var='time'>18:17</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>22</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>20:49</var> UTC Scheduled - We will be performing Greenhouse Recruiting maintenance on Saturday, August 22nd at 16:00 UTC for 1 hour. During this time, Greenhouse Recruiting may be intermittently unavailable. We apologize for the inconvenience and thank you for your understanding and patience as we work to ensure the continued reliability of Greenhouse. Please feel free to reach out via our Help Center with any questions or concerns: https://support.greenhouse.io

[Scheduled] Greenhouse Recruiting Maintenance

Aug <var data-var='date'> 5</var>, <var data-var='time'>13:29</var> UTC Resolved - This incident has been resolved. Aug <var data-var='date'> 5</var>, <var data-var='time'>03:56</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'> 5</var>, <var data-var='time'>02:40</var> UTC Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'> 5</var>, <var data-var='time'>02:18</var> UTC Investigating - We are currently experiencing a partial disruption affecting searching for a user, processing candidate unhire actions, sending emails and availability requests, submitting referrals, generating offer letters, submitting scorecards, adding candidate notes, and editing interview plans in Greenhouse. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Jul <var data-var='date'>10</var>, <var data-var='time'>21:25</var> UTC Resolved - This incident has been resolved. Jul <var data-var='date'>10</var>, <var data-var='time'>21:07</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'>10</var>, <var data-var='time'>20:29</var> UTC Investigating - We are currently experiencing a partial disruption affecting Take Home Tests in Greenhouse Recruiting. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Partial Service Disruption - Take Home Tests

Jul <var data-var='date'> 6</var>, <var data-var='time'>22:28</var> UTC Resolved - The token refresh server has been repaired. Jul <var data-var='date'> 6</var>, <var data-var='time'>22:22</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 6</var>, <var data-var='time'>22:13</var> UTC Investigating - We are currently investigating this issue.

Harvest V3 not able to refresh auth tokens

Jul <var data-var='date'> 6</var>, <var data-var='time'>20:35</var> UTC Resolved - We appreciate your patients. Sterling background checks are now fully functional. Jul <var data-var='date'> 2</var>, <var data-var='time'>17:00</var> UTC Investigating - We are currently experiencing a partial disruption affecting Sterling background checks. Our team is investigating the issue and working to restore full functionality. We apologize for any inconvenience and will provide updates as we have more information.

Partial Service Disruption - Sterling background checks

Jun <var data-var='date'>29</var>, <var data-var='time'>20:44</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>29</var>, <var data-var='time'>20:16</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>29</var>, <var data-var='time'>17:28</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>29</var>, <var data-var='time'>17:16</var> UTC Investigating - We are currently investigating this issue.

Exporting to Workday may not send all associated documents

Jun <var data-var='date'>26</var>, <var data-var='time'>15:25</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>26</var>, <var data-var='time'>14:58</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>26</var>, <var data-var='time'>13:30</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>26</var>, <var data-var='time'>13:24</var> UTC Investigating - We are currently investigating this issue.

Get requests on HarvestV3 list endpoints returning empty data for site admins

Jun <var data-var='date'>19</var>, <var data-var='time'>22:24</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>19</var>, <var data-var='time'>22:23</var> UTC Update - We are continuing to monitor for any further issues. Jun <var data-var='date'>19</var>, <var data-var='time'>21:49</var> UTC Monitoring - A fix has been implemented and we are monitoring the results. Jun <var data-var='date'>19</var>, <var data-var='time'>18:39</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>19</var>, <var data-var='time'>17:24</var> UTC Investigating - We are currently investigating an issue where emails may not be sent for customers using custom SMTP routes with Microsoft 365.

Microsoft 365 Delivery Issues

Jun <var data-var='date'>18</var>, <var data-var='time'>13:02</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>12:35</var> UTC Investigating - We are currently experiencing a delay for Silo 1 in BIC data delivery.

BIC: Delays in delivering data for Silo 1

Jun <var data-var='date'>18</var>, <var data-var='time'>07:57</var> UTC Resolved - This incident has been resolved. Jun <var data-var='date'>18</var>, <var data-var='time'>07:57</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>21:03</var> UTC Update - We are continuing to work on a fix for this issue. Jun <var data-var='date'>17</var>, <var data-var='time'>14:10</var> UTC Identified - The issue has been identified and a fix is being implemented. Jun <var data-var='date'>17</var>, <var data-var='time'>12:55</var> UTC Investigating - We are currently experiencing a delay across all silos in BIC data delivery.

BIC: Delays in delivering data

Jun <var data-var='date'>12</var>, <var data-var='time'>00:40</var> UTC Resolved - DocuSign has marked the incident as resolved. If you experienced issues with DocuSign-related workflows earlier, please retry the affected action. Jun <var data-var='date'>11</var>, <var data-var='time'>19:47</var> UTC Monitoring - We are currently investigating an issue affecting offer workflows that rely on DocuSign. This appears to be related to an outage reported by DocuSign. Customers may experience delays or errors when completing DocuSign-backed offer signing workflows. We are monitoring the vendor incident and will share updates as we learn more.

DocuSign offer workflow disruption

Jun <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> UTC Resolved - ADP has reverted their change. All exports should now work as normal. Jun <var data-var='date'> 5</var>, <var data-var='time'>21:57</var> UTC Monitoring - ADP added some additional validation logic around the State Tax / State Unemployment Insurance (SUI) Tax Code field for New Hire Exports from Greenhouse Onboarding. Exports without this field may be rejected by ADP. They are working on reverting the change.

Is Greenhouse down?

Greenhouse status is UP

Lastest published events

Performance Degradation - Voice AI Interview Evaluations

Performance Degradation - Voice AI Interview Evaluations

Greenhouse Report Connector Outage

Greenhouse Services, Components and Regions

Recent Greenhouse events

Performance Degradation - Voice AI Interview Evaluations

Performance Degradation - Voice AI Interview Evaluations

Greenhouse Report Connector Outage

Partial Service Disruption - Indeed Applications

Degraded Performance in Job Board Updates

MyGreenhouse: Job Search unavailable