Mar <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> CET Resolved - This incident has been resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:35</var> CET Identified - The fix didn't resolve the issue completely. Our developers are working on itMar <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 6</var>, <var data-var='time'>09:43</var> CET Investigating - We are currently investigating the issue.

EV Portal performance degradation

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:56</var> CET Resolved - We can confirm the issue was resolved.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> CET Update - We are continuing to monitor for any further issues.Mar <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results.Mar <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> CET Investigating - We are currently investigating this issue.

Charge Assist API performance is degraded

Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed.Feb <var data-var='date'>24</var>, <var data-var='time'>16:40</var> CET Scheduled - Expected downtime: ~15 minutes Impact: FTP services only Purpose of the Release This release introduces an enhancement to our file transfer capabilities, expanding protocol support to improve compatibility with external systems and modern integration requirements. Important Notes The new functionality is implemented in a controlled and restricted manner, available only to designated users as needed. For all other systems and charging stations, the existing FTP and FTPS protocols remain unchanged and fully supported. No general platform-wide changes or broader access modifications are included in this release. If you have any questions or anticipate any issues related to this maintenance, please let us know.

FTP Production Release

Nov <var data-var='date'>18</var>, <var data-var='time'>09:06</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>18</var>, <var data-var='time'>08:36</var> CET Investigating - We are currently investigating this issue.

OCPI service partial degradation

Nov <var data-var='date'>16</var>, <var data-var='time'>11:55</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>16</var>, <var data-var='time'>03:35</var> CET Monitoring - A temporary fix was implemented.Nov <var data-var='date'>15</var>, <var data-var='time'>23:29</var> CET Investigating - We are currently investigating this issue.

15.11.2025- OCPI related services degradation

Nov <var data-var='date'>13</var>, <var data-var='time'>21:11</var> CET Resolved - This incident has been resolved.Nov <var data-var='date'>13</var>, <var data-var='time'>20:54</var> CET Update - We are continuing to investigate this issue.Nov <var data-var='date'>13</var>, <var data-var='time'>20:52</var> CET Investigating - We are currently investigating this issue.

Smart Charging service partial degradation

Oct <var data-var='date'> 6</var>, <var data-var='time'>16:43</var> CEST Resolved - This incident has been resolved.Oct <var data-var='date'> 6</var>, <var data-var='time'>12:58</var> CEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'> 6</var>, <var data-var='time'>12:51</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'> 6</var>, <var data-var='time'>12:25</var> CEST Investigating - We are currently investigating this issue.

06-10-2025 Platform API partial outage

Sep <var data-var='date'>26</var>, <var data-var='time'>09:26</var> CEST Resolved - Monitoring confirms that the service is performing within expected parameters. We apologize for any inconvenience this may have caused.Sep <var data-var='date'>25</var>, <var data-var='time'>13:40</var> CEST Update - We are continuing to monitor for any further issues.Sep <var data-var='date'>25</var>, <var data-var='time'>13:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Sep <var data-var='date'>25</var>, <var data-var='time'>13:10</var> CEST Investigating - We are currently investigating this issue.

Sep <var data-var='date'>22</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed.Sep <var data-var='date'>22</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Sep <var data-var='date'>17</var>, <var data-var='time'>14:29</var> CEST Scheduled - We would like to inform you of a planned maintenance activity that may temporarily affect the connectivity of your charging stations. Scope of the Update: As part of this update, we will be replacing a key component that facilitates communication between Tele2 (your telecom provider) and our backend infrastructure. The migration requires telecom provider (Tele2) with VPN connections to update the targeted IP endpoints. This will result in a brief interruption in connectivity for charging stations using Tele2 SIM cards. Expected Impact: Most affected stations will automatically reconnect within a few minutes. However, depending on the internal retry behavior of individual devices, some stations may take longer—up to several hours—to re-establish connection. This behavior is device-specific and cannot be externally influenced. Important Notes: No action is required from your side. Only charging stations using Tele2 SIM cards will be impacted. All other services, including the EV Portal and web APIs, will remain fully operational throughout the maintenance window. We appreciate your understanding and cooperation as we work to enhance the reliability of our services. Should you have any questions or require further assistance, please don’t hesitate to contact our support team.

Tele2 Infrastructure Update

Sep <var data-var='date'>19</var>, <var data-var='time'>17:43</var> CEST Resolved - The issue is resolved. Platform API is back to stable performance.Sep <var data-var='date'>19</var>, <var data-var='time'>17:21</var> CEST Investigating - Certain queries on our MeterValues and Notifications on the Platform APIs are timing out. We are currently investigating the issue

19.09.2025 API calls timing out

Sep <var data-var='date'>17</var>, <var data-var='time'>10:41</var> CEST Resolved - Issue is fixed, all the delayed messages were processed.Sep <var data-var='date'>17</var>, <var data-var='time'>10:02</var> CEST Identified - The degradation partially impacts notifications, status updates/meter values to be delayed. The root cause is identified and being fixed.

17.08.2025 - EV Portal's partial degradation in performance

Aug <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'>28</var>, <var data-var='time'>15:36</var> CEST Scheduled - Dear Customers, Tomorrow at 9am (CET) we will improve our technical infrastructure with Tele2. This is the first stage of the improvement. You will be able to notice better communication quality if you use tele2 sim cards. The second stage of the improvement will come later this year. You should not notice any unexpected behavior during this maintenance window. If the implementation fails and we have to roll back the change, all chargers will have to reconnect.

Tele2 sim card comms - Infrastructure improvement

Aug <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Resolved - Our OCPI team will improve the OCPI mechanism to handle the increase of request we receive from external partners (mid term solution) On a short term, GreenFlux added an alert that will allow our dev team to proactively scale up the OCPI service in case the issue pops up again

OCPI services partial degradation

Aug <var data-var='date'>27</var>, <var data-var='time'>17:31</var> CEST Resolved - This incident has been resolved.Aug <var data-var='date'>27</var>, <var data-var='time'>13:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results.Aug <var data-var='date'>27</var>, <var data-var='time'>12:02</var> CEST Update - We are continuing to work on a fix for this issue.Aug <var data-var='date'>27</var>, <var data-var='time'>12:01</var> CEST Identified - The issue is being identified.

Aug <var data-var='date'> 5</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 4</var>, <var data-var='time'>10:28</var> CEST Scheduled - Dear Customers, During this maintenance window, our CDRs will not be processed real time. At the end of the maintenance window, all the CDRs will be reprocessed to ensure there is no gap in our system. No impact to be expected. This implementation will reduce delays when searching for CDRs.

Maintenance window 2 - CDR

Aug <var data-var='date'> 4</var>, <var data-var='time'>17:00</var> CEST Completed - The scheduled maintenance has been completed.Aug <var data-var='date'> 4</var>, <var data-var='time'>14:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Aug <var data-var='date'> 4</var>, <var data-var='time'>10:19</var> CEST Scheduled - Dear Customers, During this maintenance window, our CDRs will not be processed real time. At the end of the maintenance window, all the CDRs will be reprocessed to ensure there is no gap in our system. No impact to be expected

Maintenance window 1 - CDR

Jul <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> CEST Completed - The scheduled maintenance has been completed.Jul <var data-var='date'> 7</var>, <var data-var='time'>21:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.Jul <var data-var='date'> 7</var>, <var data-var='time'>20:11</var> CEST Scheduled - Dear customers, We are updating our internal database today at 9pm. The deployment window is in between 1 and 3 hours. During that time, some CDRs might not be processed in our platform. Tomorrow morning, we will check what CDRs are missing, and we will reprocess then. There will be no impact on your data.

Database maintenance

May <var data-var='date'>27</var>, <var data-var='time'>09:46</var> CEST Completed - The scheduled maintenance has been completed.May <var data-var='date'>27</var>, <var data-var='time'>00:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.May <var data-var='date'>26</var>, <var data-var='time'>17:27</var> CEST Scheduled - Dear Customers, We need to organize a last-minute maintenance window. This is to renew the validity of our API with Tesla. During that period, drivers will not be able to add EV cards in their Tesla app. We expect the maintenance to be shorter than announced. Apologies for the inconvenience

API maintenance

May <var data-var='date'>22</var>, <var data-var='time'>16:04</var> CEST Resolved - The incident is resolved. Tele2 and our development team are working on Root Cause Analysis. It will be shared as soon as possibleMay <var data-var='date'>22</var>, <var data-var='time'>13:39</var> CEST Monitoring - The issue was mitigated on Tele2 side. Chargers are being reconnected.May <var data-var='date'>22</var>, <var data-var='time'>12:01</var> CEST Investigating - Dear customer, We are investigating a partial degradation of network. We are in contact with Tele2 to sort out the situation.

22-05-2025 Partial degradation of network

May <var data-var='date'>14</var>, <var data-var='time'>08:22</var> CEST Resolved - This incident has been resolved. We will clarify internally how to avoid this issue in the future.May <var data-var='date'>14</var>, <var data-var='time'>07:32</var> CEST Investigating - We currently have issues with session authorization. The root cause has been found and we are focus now on solving the problem.

2025-05-14 Session authorization outage

May <var data-var='date'> 5</var>, <var data-var='time'>17:46</var> CEST Resolved - This incident has been resolved.May <var data-var='date'> 5</var>, <var data-var='time'>17:45</var> CEST Update - We are continuing to monitor for any further issues.May <var data-var='date'> 5</var>, <var data-var='time'>15:08</var> CEST Monitoring - We identified 504 Gateway Timeout timeout errors and resolved the incident. Monitoring is ongoing.

504 Gateway Timeout error

Apr <var data-var='date'>23</var>, <var data-var='time'>19:23</var> CEST Resolved - Dear Customers, The issue has been fixed We will work on the incident report and update it in the support portalApr <var data-var='date'>23</var>, <var data-var='time'>18:36</var> CEST Monitoring - We believe that the issue is mitigated. The load on our platform is getting slowly back to normal and you will soon stop experiencing issues using the EvPortal. We are still closely monitoring.Apr <var data-var='date'>23</var>, <var data-var='time'>17:27</var> CEST Investigating - Dear customers, We are currently facing a system issue that can impact portal login and charger communication. Our team is currently investigating the issue.

2025-04-23 Greenflux Platform issue

Mar <var data-var='date'>25</var>, <var data-var='time'>16:07</var> CET Resolved - This issue has been fixed and the API is working as expected nowMar <var data-var='date'>25</var>, <var data-var='time'>14:10</var> CET Investigating - We are having some issue on our charge assist API. Our technical team is currently investigating.

2024-03-25 Issues on CA API

Mar <var data-var='date'> 7</var>, <var data-var='time'>15:36</var> CET Resolved - Dear Customers, The issue is now resolved. We had an overload of requests from a partner that put a lot of stress on our platform. We scaled up our resources in order to manage this overload. The platform is now fully functional again.Mar <var data-var='date'> 7</var>, <var data-var='time'>13:30</var> CET Investigating - Dear Customers, You might be experiencing delays using EvPortal We are currently focused to identify and solve this issue Kind regards,

Delays in EvPortal requests

Jan <var data-var='date'>10</var>, <var data-var='time'>22:55</var> CET Resolved - Dear customers, Our partner Tele2 restored the network. Greenflux will monitor the charger reconnectionsJan <var data-var='date'>10</var>, <var data-var='time'>21:55</var> CET Update - Dear customers, Our partner Tele2 provided an update -------------------------------------- Tele2's signaling vendor is nearing the completion of Swedish SIM range unblocking and will afterwards switch focus to recovering the full LTE service availability. We are currently observing success rate for 2g/3G network registration at 100%, 98% success rate on 2g/3g/4g data session requests and 98% success rate for regular voice. Due to the complex nature of this process an ETA for the completion of it is still unavailable. -------------------------------------- We will keep you updatedJan <var data-var='date'>10</var>, <var data-var='time'>19:09</var> CET Update - Dear customers, Our partner Tele2 provided an update -------------------------------------- The Core Team has implemented the changes. The vendor and the responsible internal Tele2 team have stabilized the signaling links and are now unblocking the traffic. Together, they are gradually unblocking the affected ranges. An ETA for the completion of the unblocking process is still being analyzed, as the speed of unblock is dependent on device behavior. -------------------------------------- We will keep you updatedJan <var data-var='date'>10</var>, <var data-var='time'>18:25</var> CET Identified - Dear customers, Our partner Tele2 is having technical difficulties with keeping our charger connected to the backend. If you are not using tele2 Sim Cards, you are not impacted. ----------------------- Internal Core Team is making changes to the indentified cause. Meanwhile representatives from our vendor and responsible internal Tele2 team are stabilizing the signaling links to be ready to accept the currently still blocked traffic. These checks are necessary to avoid overloading both vendor and Tele2 network infrastructure. An ETA for the unblocking is currently unavailable. ------------------------ We will keep you updated

Is GreenFlux down?

GreenFlux status is UP

Lastest published events

EV Portal performance degradation

Charge Assist API performance is degraded

FTP Production Release

GreenFlux Services, Components and Regions

Recent GreenFlux events

EV Portal performance degradation

Charge Assist API performance is degraded

FTP Production Release

OCPI service partial degradation

15.11.2025- OCPI related services degradation

Smart Charging service partial degradation

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Is GreenFlux down?

GreenFlux status is UP

Lastest published events

EV Portal performance degradation

Charge Assist API performance is degraded

FTP Production Release

GreenFlux Services, Components and Regions

Recent GreenFlux events

EV Portal performance degradation

Charge Assist API performance is degraded

FTP Production Release

OCPI service partial degradation

15.11.2025- OCPI related services degradation

Smart Charging service partial degradation

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