Aug <var data-var='date'>29</var>, <var data-var='time'>11:57</var> CEST Resolved - The incident has been resolved at 11:52 AM Amsterdam time, all backlogged messages processed. Aug <var data-var='date'>29</var>, <var data-var='time'>11:56</var> CEST Update - We are continuing to monitor for any further issues. Aug <var data-var='date'>29</var>, <var data-var='time'>10:10</var> CEST Update - We see the situation improving and chargers are coming back online. We keep on working on the issue and monitor the situation. Aug <var data-var='date'>29</var>, <var data-var='time'>09:29</var> CEST Monitoring - The connectivity was restored. We are monitoring whether all chargers are back online. Aug <var data-var='date'>29</var>, <var data-var='time'>09:20</var> CEST Investigating - We are currently investigating the issue on our side.

Chargers are offline

Aug <var data-var='date'>21</var>, <var data-var='time'>13:03</var> CEST Resolved - We can confirm that the issue is resolved. Aug <var data-var='date'>21</var>, <var data-var='time'>12:06</var> CEST Monitoring - The fix that was implemented solved authorization issue (creating accounts/logging in). We are monitoring performance stability. Aug <var data-var='date'>21</var>, <var data-var='time'>12:02</var> CEST Identified - The issue has been identified and a fix is being implemented. Aug <var data-var='date'>21</var>, <var data-var='time'>11:35</var> CEST Investigating - Charge Assist app is experiencing degraded performance starting from 10:00 CEST. App performance is slow and logging in/account creation is not possible. Our developers are looking into the issue

Charge Assist app performance issue

Jul <var data-var='date'>30</var>, <var data-var='time'>14:14</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'>30</var>, <var data-var='time'>13:11</var> CEST Update - We identified a possible solution to mitigate the impact and expect that this is currently expected to show improvements in the next 30 to 60 minutes. We will provide an update accordingly. Jul <var data-var='date'>30</var>, <var data-var='time'>11:29</var> CEST Identified - Our developers are actively working on the fix. We may confirm that not all assets are affected by the issue. Jul <var data-var='date'>30</var>, <var data-var='time'>09:58</var> CEST Investigating - Issue affects ad-hoc payments

Issue with session authorization via app

Jul <var data-var='date'>15</var>, <var data-var='time'>11:30</var> CEST Resolved - During the incident customers might have noticed failures in start transactions via OCPI. The issue was resolved by 13:00 Amsterdam's time.

Failure of authorization of external tokens

Jul <var data-var='date'>14</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> CEST Update - We will be undergoing scheduled maintenance during this time. Jun <var data-var='date'>23</var>, <var data-var='time'>14:19</var> CEST Scheduled - We recommend subscribing to Payter’s Status Page to stay informed about future maintenance activities: https://status.payter.com/ Date: Tuesday 14th July 2026 Time: 04:30 UTC / 06:30 CEST Estimated Duration: Up to 30 minutes The CPS platform will be undergoing scheduled essential maintenance to update this service. This will include: Removing a manual suppression of terminal connectivity at 02:00 UTC that was leading to false reports of terminal connection state Improvements to API user administration, resulting in a faster service Adding selectedLanguage whilst in Payment to CPS CARD state outputs Customer should expect terminals to lose connectivity at the beginning of the outage, and the entire terminal estate to recover full connectivity in around 20-30 minutes. This update improves overall stability, adds a desired feature and removes an historic connection issue.

Payter's Cloud Payment Service Maintenance

Jul <var data-var='date'>12</var>, <var data-var='time'>20:30</var> CEST Resolved - We have observed slowdown of communication between chargers and our backend due to resource limitation. This incident has affected start/stop events, meter values updates and cdr creation.

Slowness of communication with chargers

Jul <var data-var='date'> 7</var>, <var data-var='time'>12:54</var> CEST Resolved - This incident has been resolved. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:58</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:55</var> CEST Update - CDRs have started calculating from 11:39 CET Jul <var data-var='date'> 7</var>, <var data-var='time'>11:38</var> CEST Update - We are continuing to investigate this issue. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:37</var> CEST Update - We have also identified that we are currently not processing StartTransactions and also StopTransactions, and are also looking to resolve this issue with top priority. Jul <var data-var='date'> 7</var>, <var data-var='time'>11:33</var> CEST Investigating - We currently have issues with CDR calculation and we are focused on finding the root cause and to resolve the issue as soon as possible.

9:33 AM CET - CDR calculation & Start/StopTransaction issues

Jul <var data-var='date'> 6</var>, <var data-var='time'>16:44</var> CEST Resolved - Statuses are synced correctly. Jul <var data-var='date'> 6</var>, <var data-var='time'>16:18</var> CEST Identified - The issue has been identified and a fix is being implemented. Jul <var data-var='date'> 6</var>, <var data-var='time'>15:40</var> CEST Investigating - Some chargers appear online in the EV Portal, while being offline in reality. We are currently investigating the cause of the issue and scope of affected assets.

Discrepancy in chargers' status

Jun <var data-var='date'>30</var>, <var data-var='time'>07:00</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>30</var>, <var data-var='time'>06:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>23</var>, <var data-var='time'>14:13</var> CEST Scheduled - We recommend subscribing to Payter’s Status Page to stay informed about future maintenance activities. https://status.payter.com/ Date: Tuesday 30th June 2026 Time: 04:30 UTC / 06:30 CEST Estimated Duration: Up to 30 minutes The CPS platform will be undergoing scheduled essential maintenance to upgrade the HiveMQ cluster. This will involve rolling restarts of all 5 nodes, across an estimated 30 minute window. Customers should expect terminals to lose connectivity for 5-15 minutes during the update window. As each node will be updated independently, some terminals will lose connectivity at the beginning of this time period, and others will be toward the end. This update improves performance and stability with HiveMQ, addressing issues identified during recent unplanned outages, and contributes to the overall stability of CPS.

Jun <var data-var='date'>24</var>, <var data-var='time'>12:30</var> CEST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>24</var>, <var data-var='time'>10:30</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>12</var>, <var data-var='time'>10:52</var> CEST Scheduled - ACCEPTANCE ENVIRONMENT ONLY We are going to conduct a simulation of an outage affecting a central database component used by the Acceptance EV Portal environment. ACC Portal should remain available, but any changes would not be saved or reflected. Therefore we recommend not using ACC EV Portal during the maintenance window. This simulation will allow us to find all possible weaknesses that are caused by database unavailability and prevent them in the future. EV Portal (Production) stays fully operational. We apologies for possible inconvenience.

Database outage simulation for ACC EV Portal

Jun <var data-var='date'> 9</var>, <var data-var='time'>08:00</var> CEST Resolved - Charge Assist API calls timeouts. This issue also affected EV Portal performance (slow opening of chargers' tabs).

Charge Assist API partial degredetion

Mar <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> CET Resolved - This incident has been resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>11:38</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:35</var> CET Identified - The fix didn't resolve the issue completely. Our developers are working on it Mar <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:43</var> CET Investigating - We are currently investigating the issue.

EV Portal performance degradation

Mar <var data-var='date'> 6</var>, <var data-var='time'>10:56</var> CET Resolved - We can confirm the issue was resolved. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:03</var> CET Update - We are continuing to monitor for any further issues. Mar <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> CET Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'> 6</var>, <var data-var='time'>09:40</var> CET Investigating - We are currently investigating this issue.

Charge Assist API performance is degraded

Feb <var data-var='date'>26</var>, <var data-var='time'>14:00</var> CET Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>24</var>, <var data-var='time'>16:40</var> CET Scheduled - Expected downtime: ~15 minutes Impact: FTP services only Purpose of the Release This release introduces an enhancement to our file transfer capabilities, expanding protocol support to improve compatibility with external systems and modern integration requirements. Important Notes The new functionality is implemented in a controlled and restricted manner, available only to designated users as needed. For all other systems and charging stations, the existing FTP and FTPS protocols remain unchanged and fully supported. No general platform-wide changes or broader access modifications are included in this release. If you have any questions or anticipate any issues related to this maintenance, please let us know.

FTP Production Release

Nov <var data-var='date'>18</var>, <var data-var='time'>09:06</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>18</var>, <var data-var='time'>08:36</var> CET Investigating - We are currently investigating this issue.

OCPI service partial degradation

Nov <var data-var='date'>16</var>, <var data-var='time'>11:55</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>16</var>, <var data-var='time'>03:35</var> CET Monitoring - A temporary fix was implemented. Nov <var data-var='date'>15</var>, <var data-var='time'>23:29</var> CET Investigating - We are currently investigating this issue.

15.11.2025- OCPI related services degradation

Nov <var data-var='date'>13</var>, <var data-var='time'>21:11</var> CET Resolved - This incident has been resolved. Nov <var data-var='date'>13</var>, <var data-var='time'>20:54</var> CET Update - We are continuing to investigate this issue. Nov <var data-var='date'>13</var>, <var data-var='time'>20:52</var> CET Investigating - We are currently investigating this issue.

Smart Charging service partial degradation

Oct <var data-var='date'> 6</var>, <var data-var='time'>16:43</var> CEST Resolved - This incident has been resolved. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:58</var> CEST Update - We are continuing to monitor for any further issues. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:51</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Oct <var data-var='date'> 6</var>, <var data-var='time'>12:25</var> CEST Investigating - We are currently investigating this issue.

06-10-2025 Platform API partial outage

Sep <var data-var='date'>26</var>, <var data-var='time'>09:26</var> CEST Resolved - Monitoring confirms that the service is performing within expected parameters. We apologize for any inconvenience this may have caused. Sep <var data-var='date'>25</var>, <var data-var='time'>13:40</var> CEST Update - We are continuing to monitor for any further issues. Sep <var data-var='date'>25</var>, <var data-var='time'>13:40</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Sep <var data-var='date'>25</var>, <var data-var='time'>13:10</var> CEST Investigating - We are currently investigating this issue.

Sep <var data-var='date'>22</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>22</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>17</var>, <var data-var='time'>14:29</var> CEST Scheduled - We would like to inform you of a planned maintenance activity that may temporarily affect the connectivity of your charging stations. Scope of the Update: As part of this update, we will be replacing a key component that facilitates communication between Tele2 (your telecom provider) and our backend infrastructure. The migration requires telecom provider (Tele2) with VPN connections to update the targeted IP endpoints. This will result in a brief interruption in connectivity for charging stations using Tele2 SIM cards. Expected Impact: Most affected stations will automatically reconnect within a few minutes. However, depending on the internal retry behavior of individual devices, some stations may take longer—up to several hours—to re-establish connection. This behavior is device-specific and cannot be externally influenced. Important Notes: No action is required from your side. Only charging stations using Tele2 SIM cards will be impacted. All other services, including the EV Portal and web APIs, will remain fully operational throughout the maintenance window. We appreciate your understanding and cooperation as we work to enhance the reliability of our services. Should you have any questions or require further assistance, please don’t hesitate to contact our support team.

Tele2 Infrastructure Update

Sep <var data-var='date'>19</var>, <var data-var='time'>17:43</var> CEST Resolved - The issue is resolved. Platform API is back to stable performance. Sep <var data-var='date'>19</var>, <var data-var='time'>17:21</var> CEST Investigating - Certain queries on our MeterValues and Notifications on the Platform APIs are timing out. We are currently investigating the issue

19.09.2025 API calls timing out

Sep <var data-var='date'>17</var>, <var data-var='time'>10:41</var> CEST Resolved - Issue is fixed, all the delayed messages were processed. Sep <var data-var='date'>17</var>, <var data-var='time'>10:02</var> CEST Identified - The degradation partially impacts notifications, status updates/meter values to be delayed. The root cause is identified and being fixed.

17.08.2025 - EV Portal's partial degradation in performance

Aug <var data-var='date'>29</var>, <var data-var='time'>10:00</var> CEST Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>29</var>, <var data-var='time'>09:00</var> CEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>28</var>, <var data-var='time'>15:36</var> CEST Scheduled - Dear Customers, Tomorrow at 9am (CET) we will improve our technical infrastructure with Tele2. This is the first stage of the improvement. You will be able to notice better communication quality if you use tele2 sim cards. The second stage of the improvement will come later this year. You should not notice any unexpected behavior during this maintenance window. If the implementation fails and we have to roll back the change, all chargers will have to reconnect.

Tele2 sim card comms - Infrastructure improvement

Aug <var data-var='date'>28</var>, <var data-var='time'>11:30</var> CEST Resolved - Our OCPI team will improve the OCPI mechanism to handle the increase of request we receive from external partners (mid term solution) On a short term, GreenFlux added an alert that will allow our dev team to proactively scale up the OCPI service in case the issue pops up again

OCPI services partial degradation

Aug <var data-var='date'>27</var>, <var data-var='time'>17:31</var> CEST Resolved - This incident has been resolved. Aug <var data-var='date'>27</var>, <var data-var='time'>13:20</var> CEST Monitoring - A fix has been implemented and we are monitoring the results. Aug <var data-var='date'>27</var>, <var data-var='time'>12:02</var> CEST Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>27</var>, <var data-var='time'>12:01</var> CEST Identified - The issue is being identified.

Is GreenFlux down?

GreenFlux status is UP

Lastest published events

Chargers are offline

Charge Assist app performance issue

Issue with session authorization via app

GreenFlux Services, Components and Regions

Recent GreenFlux events

Chargers are offline

Charge Assist app performance issue

Issue with session authorization via app

Failure of authorization of external tokens

Payter's Cloud Payment Service Maintenance

Slowness of communication with chargers