THIS IS A SCHEDULED EVENT Sep <var data-var='date'>1</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> MDT Aug <var data-var='date'>18</var>, <var data-var='time'>11:25</var> MDT Scheduled - Beginning at 9 AM Central Time on Tuesday, September 1st, Granicus technical teams will be performing maintenance affecting our Granicus Communications STAGE environment for Communications Cloud and TMS applications. Although we take steps to keep the systems online and usable during the maintenance you may see intermittent system interruptions.

Granicus Communications STAGE Environment scheduled maintenance: Sept 1, 9:00 AM - 11:00 AM CT

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>00:00</var> - <var data-var='time'>05:00</var> MDT Aug <var data-var='date'>18</var>, <var data-var='time'>06:37</var> MDT Scheduled - Dear Valued Customer, This is a reminder of the scheduled maintenance window for recurring security patches. It will take place on August 31st, 2026, beginning at 1:00 AM CT, and is expected to last approximately 5 hours. During this time, the system will be temporarily unavailable. This maintenance is essential to ensure the continued security and performance of our services.

Granicus Maintenance Notification: govService - SRM OneView Security Patches

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>31</var>, <var data-var='time'>00:00</var> - <var data-var='time'>06:00</var> MDT Aug <var data-var='date'>15</var>, <var data-var='time'>12:05</var> MDT Scheduled - This is our standard monthly patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions. Please note: this maintenance does not include any product updates or changes."

OneMeeting Scheduled Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>22:00</var> MDT &nbsp;-&nbsp; Aug <var data-var='date'>29</var>, <var data-var='time'>04:00</var> MDT Aug <var data-var='date'>15</var>, <var data-var='time'>12:00</var> MDT Scheduled - Granicus technical teams will be performing monthly Patching maintenance which includes important security and system update in our Production environment for GovQA. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions. Please note: this maintenance does not include any product updates or changes.

govQA Scheduled Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>22:00</var> MDT &nbsp;-&nbsp; Aug <var data-var='date'>29</var>, <var data-var='time'>04:00</var> MDT Aug <var data-var='date'>11</var>, <var data-var='time'>11:31</var> MDT Scheduled - This is our standard monthly datacenter patch maintenance which includes important security and system updates. Although we take steps to keep the system online and usable during the maintenance you may see intermittent system interruptions.

govMeetings Standard Monthly Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>19:00</var> - <var data-var='time'>23:00</var> MDT Aug <var data-var='date'>18</var>, <var data-var='time'>08:19</var> MDT Scheduled - We are excited to announce the latest update to OneView Dynamics, designed to enhance your experience and improve functionality. This release is planned to happen August 28th, 2026, 7:00 PM MT and is expected to last approximately 4 hours. You may experience downtime from 5 to 30 minutes during that period. Release notes will be published here: https://support.granicus.com/s/article-group/a8CVq000000CI2nMAG/service-request-management-advanced-oneview-release-notes. For those who have a STAGE environment, we invite you to explore it. Thank you for your continued support and feedback.

govService - SRM - OneView Dynamics Product Release

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>28</var>, <var data-var='time'>00:00</var> - <var data-var='time'>06:00</var> MDT Aug <var data-var='date'>17</var>, <var data-var='time'>09:08</var> MDT Scheduled - OneMeeting may be inaccessible while we perform software updates. This is expected to last for up to 6 hours. During this time, visitors may receive a general browser error indicating that the site is unavailable. Action: No action is required on your end. Purpose: The purpose of this maintenance is to extend the stability and functionality of your Granicus solution.

Agenda OE (OneMeeting) Schedule Maintenance

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>27</var>, <var data-var='time'>19:00</var> - <var data-var='time'>23:00</var> MDT Aug <var data-var='date'>18</var>, <var data-var='time'>07:53</var> MDT Scheduled - Dear Valued Customer, We are excited to announce the latest update to OneView EE, designed to enhance your experience and improve functionality. This release is planned to happen August 28th, 2026, 7:00 PM MT. No downtime is expected. Release notes will be published here: https://support.granicus.com/s/article/What-s-New-in-Service-Request-Management-E-E

govService - SRM - OneView EE Product Release

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>23</var>, <var data-var='time'>22:30</var> MDT &nbsp;-&nbsp; Aug <var data-var='date'>24</var>, <var data-var='time'>02:30</var> MDT Aug <var data-var='date'>20</var>, <var data-var='time'>06:15</var> MDT Scheduled - Granicus technical teams will be implementing the patch Release #18.1 in the production environment on 23rd August 2026 at 10:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 4 hours; There is no scheduled downtime during this release. If you have any questions or require assistance, please contact us at support@granicus.com

Host Compliance Release #18.1 Patch 2026

THIS IS A SCHEDULED EVENT Aug <var data-var='date'>22</var>, <var data-var='time'>23:00</var> MDT &nbsp;-&nbsp; Aug <var data-var='date'>23</var>, <var data-var='time'>03:00</var> MDT Aug <var data-var='date'>10</var>, <var data-var='time'>15:18</var> MDT Scheduled - Beginning at 12 AM Central Time on Sunday, August 23, 2026, Granicus technical teams will be performing maintenance affecting our Production environment for Communications Cloud and TMS applications. During the maintenance period, the services/environments listed below will be unavailable. Planned System Maintenance Dates/Times: • Sunday, August 23 (12:00 AM - 4:00 AM CDT) Impacted Applications and Services: • Communications Cloud (Production environment) via admin.govdelivery.com • Web Services/APIs for the Communications Cloud environment via api.govdelivery.com • Targeted Messaging Service (TMS) environment - used by organizations triggering messages directly from their own systems into Granicus via tms.govdelivery.com Granicus Customer Support will provide updates during the maintenance period via our Status Page.

Granicus Communications Cloud and Targeted Messaging Service (TMS) Scheduled Maintenance, August 23, 2026 - 12 AM CDT

Aug <var data-var='date'>21</var>, <var data-var='time'>22:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>02:44</var> MDT Scheduled - Granicus will be undergoing product maintenance for Operations Cloud applications. Granicus systems may be inaccessible while we perform software updates. The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. Scheduled Start: August 21, 2026, 10:00 PM MDT Duration: 6 Hours To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes. No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

govMeetings Scheduled Maintenance: August 21, 2026 10:00 PM MDT

Aug <var data-var='date'>21</var>, <var data-var='time'>04:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>09:19</var> MDT Scheduled - On Thursday, August 2oth, 2026, at 9:30 PM PST, Granicus will perform a standard maintenance for Vision. There will be a scheduled downtime for 6 hours. Therefore, we have scheduled a release window. If an incident occurs during this release, we will have the appropriate staff engaged to resolve it immediately. You can review the release notes in detail at: https://support.granicus.com/s/article/What-s-New-in-CMS-VE-2026?language=en_US

GovAccess Vision release - gova-2026.2.617.0

Aug <var data-var='date'>21</var>, <var data-var='time'>01:00</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>20</var>, <var data-var='time'>23:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>02:36</var> MDT Scheduled - Granicus will be undergoing product maintenance for Operations Cloud applications. Granicus systems may be inaccessible while we perform software updates. The purpose of this maintenance update is to extend the product stability and functionality of your Granicus solution. Scheduled Start: August 20, 2026, 11:00 PM MDT Duration: 2 Hours To learn more about what's being updated, you can review product release notes at https://support.granicus.com/s/article/Release-Notes. No action is required on your end. We appreciate your cooperation and thank you for being a valued Granicus client.

govMeetings Scheduled Maintenance: August 20, 2026 11:00 PM MDT

Aug <var data-var='date'>20</var>, <var data-var='time'>19:34</var> MDT Resolved - Our Product and Engineering teams have identified an issue affecting SoundSearch transcript generation for a small subset of meeting recordings. A workaround is available while the teams prioritise a permanent resolution. If you experience this issue, please contact Granicus Support for assistance. Aug <var data-var='date'>20</var>, <var data-var='time'>15:17</var> MDT Investigating - We are investigating an issue affecting the Operations Cloud Swagit SoundSearch Transcript feature. New meeting recordings are not generating transcripts as expected. Our engineering teams are actively engaged and working to identify the cause and restore service. We will continue to provide updates as more information becomes available.

Granicus Issue Notification: Issue affecting Swagit SoundSearch

Aug <var data-var='date'>20</var>, <var data-var='time'>06:46</var> MDT Resolved - Granicus Engineering has successfully resolved the issue with custom checkbox fields not saving in GovQA. The hotfix has been deployed and verified across all affected environments. Checkbox selections are now saving as expected. Thank you for your patience, and we apologize for any inconvenience caused. Aug <var data-var='date'>20</var>, <var data-var='time'>03:19</var> MDT Monitoring - Granicus Engineering has deployed a hotfix to address the issue with custom checkbox fields not saving in GovQA. Our team is actively monitoring the environment to ensure full resolution across all affected sites. We will provide a final update once monitoring is complete and the issue is confirmed resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>13:30</var> MDT Investigating - We are investigating an issue affecting custom checkbox fields in govService forms. Users may be unable to save updates to checkbox selections, and changes may not persist after saving. Our engineering team has identified the issue and is preparing a hotfix. We will provide additional updates as they become available.

Granicus Issue Notification: GovService - GovQA Checkbox Fields Not Saving

Aug <var data-var='date'>19</var>, <var data-var='time'>18:24</var> MDT Resolved - Granicus Engineering teams have identified and resolved the issue affecting a subset of govAccess Vision websites. We apologize for any inconvenience this service issue may have caused and thank you for your patience. If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com. Aug <var data-var='date'>19</var>, <var data-var='time'>15:27</var> MDT Monitoring - We have implemented a fix and have observed recovery across affected govAccess Vision websites. Services have been restored, and our teams are continuing to monitor the environment to ensure stability. We will provide a final update once monitoring is complete. Aug <var data-var='date'>19</var>, <var data-var='time'>14:03</var> MDT Update - We continue to investigate an issue affecting a subset of govAccess Vision websites. The impact remains limited to a portion of Vision sites, and our teams are actively working to restore full service. We will share additional updates as our investigation progresses. Aug <var data-var='date'>19</var>, <var data-var='time'>13:19</var> MDT Investigating - We're investigating an issue affecting a subset of govAccess Vision websites. Some users may be unable to access certain sites or pages. Our engineering teams are actively working to identify the cause and restore service.

Granicus Issue Notification: govAccess Vision

Aug <var data-var='date'>19</var>, <var data-var='time'>15:59</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>17</var>, <var data-var='time'>11:36</var> MDT Investigating - We have identified an issue affecting OneView Service Request exports. Customers may receive an "Access Denied" error when attempting to access export files through download links provided in email notifications. Our investigation determined that recent security enhancements impacted access to certain exported files. Engineering teams have identified the root cause and are implementing corrective changes to restore functionality while maintaining enhanced security protections. Some manually generated exports and scheduled report deliveries may be affected. Other OneView functionality remains operational. We will continue to provide updates as remediation efforts progress. We apologize for the inconvenience.

Granicus Issue Notification: govService OneView incident

Aug <var data-var='date'>19</var>, <var data-var='time'>15:55</var> MDT Resolved - This incident has been resolved. Aug <var data-var='date'>19</var>, <var data-var='time'>14:06</var> MDT Monitoring - A fix has been deployed for the issue causing duplicate entries to appear in message history. Validation has been completed, and results indicate the duplicate history entries are no longer occurring. We will continue monitoring to ensure the fix remains effective. Aug <var data-var='date'>19</var>, <var data-var='time'>13:32</var> MDT Investigating - We are investigating reports of duplicate entries appearing in message history within govService. At this time, the issue appears to be related to how message history is displayed, and there is no indication that messages are being delivered multiple times. Our engineering team is actively reviewing the issue and will provide updates as more information becomes available.

Granicus Issue Notification: GovService - GovQA Duplicate Message History Entries

Aug <var data-var='date'>18</var>, <var data-var='time'>04:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>23:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>17</var>, <var data-var='time'>08:53</var> MDT Scheduled - Granicus technical teams will be implementing Release #18 in the production environment on 17th August 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com

Host Compliance Release #18 2026

Aug <var data-var='date'>18</var>, <var data-var='time'>03:15</var> MDT Resolved - 1015 GMT The Granicus Engineering team has identified and implemented a fix for the issue affecting user login to Simpleview EU DMS and ECMS. All services have been restored and are operating normally. We apologise for any inconvenience caused and thank you for your patience while our teams worked to resolve the issue. Aug <var data-var='date'>18</var>, <var data-var='time'>01:45</var> MDT Investigating - We are aware and working on an issue affecting users attempting to log in to Simpleview EU DMS and ECMS. While the service remains accessible, some users may encounter errors when signing in. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We will provide further updates as more information becomes available. We apologise for any inconvenience and appreciate your patience while we investigate.

Partial Outage: Simpleview EU DMS and ECMS

Aug <var data-var='date'>17</var>, <var data-var='time'>04:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>16</var>, <var data-var='time'>23:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>07:25</var> MDT Scheduled - Granicus technical teams will be implementing Release #18 in the production environment on 6th August 2026 at 11:30 PM Mountain Time as part of the planned release schedule. The duration of the maintenance window is 5 hours; Granicus systems may not be available during this release. If you have any questions or require assistance, please contact us at support@granicus.com

Aug <var data-var='date'>15</var>, <var data-var='time'>03:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>15</var>, <var data-var='time'>00:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>13</var>, <var data-var='time'>14:39</var> MDT Scheduled - Scheduled downtime: 08/15/2026 2:30am – 08/15/2026 5:30am EST Granicus technical teams will be performing maintenance affecting our Production environments for Smartgov Portal and Smartgov Backoffice. The system will be unavailable on Saturday, August 15th from 2:30 AM to 5:30 AM Eastern Time due to the scheduled system maintenance. We appreciate your patience as we perform routine updates to help keep services secure and reliable.

SmartGov Scheduled Maintenance, August 15, 2026 - 2:30am EST

Aug <var data-var='date'>14</var>, <var data-var='time'>04:04</var> MDT Resolved - The issue impacting GovQA public-facing portals has been resolved. All affected services have been restored and are operating normally. We sincerely apologize for the inconvenience caused and any disruption to your operations. Thank you for your patience while our teams worked to resolve this matter. Aug <var data-var='date'>14</var>, <var data-var='time'>03:20</var> MDT Update - We are continuing to work on a fix for this issue. Aug <var data-var='date'>14</var>, <var data-var='time'>03:20</var> MDT Identified - Granicus Engineering has identified the cause of the issue impacting public-facing customer portals on GovQA application. Our teams are actively implementing a fix and working to restore affected services as quickly as possible. We will continue to provide updates as progress is made. Aug <var data-var='date'>14</var>, <var data-var='time'>03:10</var> MDT Investigating - Granicus Engineering is currently investigating an issue impacting the GovQA application. Our teams are actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as more information becomes available.

GovQA Partial Service Disruption

Aug <var data-var='date'>14</var>, <var data-var='time'>02:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>14</var>, <var data-var='time'>02:00</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>01:02</var> MDT Scheduled - Granicus technical teams will be performing maintenance affecting our Production environments for Simpleview CRM & Extranet servers from 2 AM MDT to 2.30 AM MDT. Simpleview CRM and Extranet sites will be briefly unavailable during this window. We appreciate your patience as we perform routine updates to help keep services secure and reliable.

Simpleview CRM & Extranet Maintenance

Aug <var data-var='date'>13</var>, <var data-var='time'>22:30</var> MDT Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>13</var>, <var data-var='time'>20:30</var> MDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>08:02</var> MDT Scheduled - The GovQA 26.8 Release will be pushed to production.

Is Granicus System down?

Granicus System status is UNDER MAINTENANCE

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