THIS IS A SCHEDULED EVENT Nov <var data-var='date'>18</var>, <var data-var='time'>02:30</var> - <var data-var='time'>06:30</var> UTC Oct <var data-var='date'>17</var>, <var data-var='time'>08:57</var> UTC Scheduled - As part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience increased latency issues and slower response times. GoTo will be conducting service maintenance for all products. Our team will be taking all appropriate actions to minimize service interruptions during this event. November 18th - 02:30 to 03:00 am UTC - Customers may notice increased latency November 18th - 06:00 to 06:30 am UTC - Customers may notice increased latency We would like to thank you for your patience and understanding during this period.

GoTo Products - Scheduled Maintenance

THIS IS A SCHEDULED EVENT Nov <var data-var='date'>14</var>, <var data-var='time'>06:30</var> - <var data-var='time'>09:00</var> UTC Oct <var data-var='date'>23</var>, <var data-var='time'>06:56</var> UTC Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a scheduled maintenance affecting LogMeIn Pro and Central, join.me, Hamachi, and GoToMyPC on the date and time listed below. Our team will take all appropriate actions to minimize service interruptions during this event. Date and Time: Saturday, November 14, 2026, 06:30 AM UTC to 09:00 AM UTC Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 2-hour 30-minute maintenance window. What to expect: LogMeIn Pro and Central: Existing remote access sessions will remain active, and users can continue to work without interruption. The following features will not be available during the maintenance: registration; login to Central and/or the My Computers page; accessing and changing anything on the website (user management, subscription management, purchases, reports, etc.) and through the API (including desktop and mobile LogMeIn clients); starting new remote access sessions (remote control, file manager, dashboard, etc.); host login/logout; adding new hosts; modifying host subscriptions; executing One2Many and Remote Execution tasks. join.me: Existing join.me sessions (voice and screen sharing) will not be affected, but in-app functions such as start/stop recording, Mute 'em, and chime will not be available. The following features will not be available during the maintenance: registration; starting a new screen sharing or VoIP audio session; starting a new phone audio session; joining an existing screen sharing session (including reconnecting); accessing and changing anything on the website (including purchases). Hamachi: Existing network connections will not be interrupted. The following features will not be available during the maintenance: registration; accessing and changing anything on the website (including purchases); adding new hosts to a network; hosts coming online/going offline in networks. GoToMyPC: GoToMyPC users with two-factor authentication (TFA) set up will not be able to log in during the maintenance. We would like to thank you for your patience and understanding during this time.

LogMeIn Pro, LogMeIn Central, Hamachi, Join.me, GoToMyPC - Maintenance

THIS IS A SCHEDULED EVENT Nov <var data-var='date'>14</var>, <var data-var='time'>06:00</var> - <var data-var='time'>07:00</var> UTC Oct <var data-var='date'>14</var>, <var data-var='time'>11:27</var> UTC Update - We will be undergoing scheduled maintenance during this time. Oct <var data-var='date'>14</var>, <var data-var='time'>06:17</var> UTC Scheduled - As part of our commitment to provide exceptional service and reliability to our customers, GoTo will be conducting a Rescue EU service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event. Date and Time : November 14th, 2026, 06:00 AM UTC to 07:00 AM UTC Purpose : This maintenance is to ensure and maintain system performance and stability. Duration : All maintenance will be performed within the 1-hour maintenance window. What to expect : All Rescue services will be available during the maintenance. We would like to thank you for your patience and understanding during this time.

Rescue - Maintenance

Oct <var data-var='date'>22</var>, <var data-var='time'>20:45</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Oct <var data-var='date'>22</var>, <var data-var='time'>20:37</var> UTC Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. Oct <var data-var='date'>22</var>, <var data-var='time'>20:06</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. Oct <var data-var='date'>22</var>, <var data-var='time'>19:51</var> UTC Investigating - We are actively investigating reports that some GoTo Connect customers in Brazil may be experiencing inbound calls failing to connect. Our engineers are working to identify the issue and will provide another update shortly.

GoTo Connect - Inbound calls failing for customers in Brazil

Oct <var data-var='date'>22</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>22</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 1</var>, <var data-var='time'>13:54</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the Rescue team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: October 22nd, 2026, 9:00 AM to 10:00 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 1-hour-maintenance window. What to expect: During the maintenance window, Rescue customers are only affected if both of the following conditions apply: your account uses Service Provider-initiated SSO, meaning users sign in to Rescue directly through one of the Rescue login pages, and your Identity Provider administrator has previously imported the Rescue SAML signing certificate provided by GoTo into your Identity Provider to verify authentication requests coming from Rescue. If both conditions apply, you may need to update the Rescue SAML signing certificate in your Identity Provider after the renewal has been completed on October 22, 2026. The new certificate will be available upon request starting October 15, 2026. Customers who would like to receive the new certificate in advance to prepare ahead of the maintenance window should contact Support. No downtime is expected. We would like to thank you for your patience and understanding during this time.

Oct <var data-var='date'>15</var>, <var data-var='time'>08:30</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>15</var>, <var data-var='time'>07:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>14</var>, <var data-var='time'>07:06</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: October 15th, 2026, 7:00 AM to 8:30 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 1.5-hour-maintenance window. What to expect: During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, whereas there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

GoToMyPC - Maintenance

Oct <var data-var='date'>10</var>, <var data-var='time'>06:20</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Oct <var data-var='date'>10</var>, <var data-var='time'>05:56</var> UTC Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. Oct <var data-var='date'>10</var>, <var data-var='time'>05:22</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. Oct <var data-var='date'>10</var>, <var data-var='time'>04:56</var> UTC Investigating - We are actively investigating reports that some LogMeIn Pro and Central customers may be experiencing issues while accessing the website. Our engineers are working to identify the issue and will provide another update shortly.

LogMeIn Pro and Central website

Oct <var data-var='date'> 2</var>, <var data-var='time'>14:40</var> UTC Completed - The scheduled maintenance has been cancelled. Aug <var data-var='date'>31</var>, <var data-var='time'>16:57</var> UTC Scheduled - As part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience increased latency issues and slower response times. GoTo will be conducting service maintenance for all products. Our team will be taking all appropriate actions to minimize service interruptions during this event. October 7th - 01:30 to 2:00 am UTC - Customers may notice increased latency October 7th - 05:00 to 05:30 am UTC - Customers may notice increased latency We would like to thank you for your patience and understanding during this period.

Sep <var data-var='date'>30</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>05:31</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'>28</var>, <var data-var='time'>05:01</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: September 30th, 2026, 5:30 AM to 8:00 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 2.5-hour-maintenance window. What to expect: During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, whereas there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

Sep <var data-var='date'>30</var>, <var data-var='time'>05:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>30</var>, <var data-var='time'>01:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>31</var>, <var data-var='time'>16:52</var> UTC Scheduled - As part of GoTo’s commitment to provide exceptional service and reliability to our customers, we are performing maintenance to improve infrastructure resiliency. During the maintenance, customers may experience increased latency issues and slower response times. GoTo will be conducting service maintenance for all products. Our team will be taking all appropriate actions to minimize service interruptions during this event. September 30th - 01:30 to 2:00 am UTC - Customers may notice increased latency September 30th - 05:00 to 05:30 am UTC - Customers may notice increased latency We would like to thank you for your patience and understanding during this period.

Sep <var data-var='date'>29</var>, <var data-var='time'>15:35</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Sep <var data-var='date'>29</var>, <var data-var='time'>15:23</var> UTC Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional. However, ongoing affected sessions should be restarted to be fully resolved. We will continue monitoring the situation and provide a final update shortly. Sep <var data-var='date'>29</var>, <var data-var='time'>15:13</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. In the meantime, customers can close and restart their session. We will provide another update when available. Sep <var data-var='date'>29</var>, <var data-var='time'>15:03</var> UTC Investigating - We are actively investigating reports that some GoTo Meeting, Webinar or Training customers may be experiencing intermittent issues with webcam or screen share. Our engineers are working to identify the issue and will provide another update shortly.

GoTo Meeting, Webinar or Training - Webcam or screen share issues

Sep <var data-var='date'>27</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>27</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:28</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: 27/Sep/2026, 4:30 AM to 7:30 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 3-hour-maintenance window. What to expect: During the maintenance window, customers will not be able to start new sessions for 15 minutes. Ongoing sessions will not be impacted. We would like to thank you for your patience and understanding during this time.

Sep <var data-var='date'>26</var>, <var data-var='time'>07:30</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>26</var>, <var data-var='time'>04:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 4</var>, <var data-var='time'>11:23</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: 26/Sep/2026, 4:30 AM to 7:30 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 3-hour-maintenance window. What to expect: During the maintenance window, customers will not be able to start new sessions for 15 minutes. Ongoing sessions will not be impacted. We would like to thank you for your patience and understanding during this time.

Sep <var data-var='date'>23</var>, <var data-var='time'>16:26</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Sep <var data-var='date'>23</var>, <var data-var='time'>13:43</var> UTC Monitoring - Our engineers have corrected the issue and we are monitoring the successful establishment of incoming calls. We will continue monitoring the situation and provide a final update shortly. Sep <var data-var='date'>23</var>, <var data-var='time'>13:31</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. Sep <var data-var='date'>23</var>, <var data-var='time'>12:53</var> UTC Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing receiving inbound calls. Outbound calls and internal extensions calls are not affected. Our engineers are working with our PSTN peers to identify the issue and will provide another update shortly.

GoTo Connect - Issue with incoming calls

Sep <var data-var='date'>19</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'>19</var>, <var data-var='time'>05:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>19</var>, <var data-var='time'>15:48</var> UTC Scheduled - As part of our ongoing commitment to service reliability, we will be performing scheduled maintenance on our commercial systems during the window listed above. Date & Time: Saturday, September 19, 2026 — 5:00 AM to 7:00 AM UTC Duration: All maintenance will be completed within the 2-hour window. What to expect: Our commercial systems will be temporarily unavailable. During this time, customers will be unable to: Purchase new subscriptions Modify or upgrade existing subscriptions Add new seats to their accounts Purchase any Add-ons to their existing subscriptions There will be no disruption to any GoTo product services. All existing GoTo products will remain fully operational throughout the maintenance window. Customers currently using any GoTo product will experience no interruption to their service. We appreciate your patience and understanding!

Commercial Systems- Scheduled Maintenance

Sep <var data-var='date'> 9</var>, <var data-var='time'>16:14</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:56</var> UTC Monitoring - Our engineers have corrected the issue and we are monitoring improvements with the affected product features. We will continue monitoring the situation and provide a final update shortly. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:50</var> UTC Identified - Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly. Sep <var data-var='date'> 9</var>, <var data-var='time'>15:46</var> UTC Investigating - We are actively investigating reports that some DOIS - Run, Pro, Central, and LogMeIn Rescue customers may be experiencing slow or failed session launches for remote support, as well as new host installation for Pro and Central. Our engineers are working to identify the issue and will provide another update shortly.

Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates

Sep <var data-var='date'> 8</var>, <var data-var='time'>17:48</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:24</var> UTC Monitoring - We are seeing improvements to connectivity and are monitoring gradual recovery of services. Sep <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> UTC Identified - We have identified the issue our team is all hands on deck to restore service. Sep <var data-var='date'> 8</var>, <var data-var='time'>16:55</var> UTC Investigating - We are currently investigating connectivity issues to a variety of GoTo products. A more detailed message will be sent shortly.

Connectivity issues

Sep <var data-var='date'> 4</var>, <var data-var='time'>13:31</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:59</var> UTC Monitoring - Our partner has corrected the issue and we are seeing sustained stability in email services. We will continue monitoring the situation and provide a final update shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:47</var> UTC Identified - Our engineers have identified the email delivery rate is improving and are continuously working towards a resolution with our mail delivery partner. We will provide another update shortly. Sep <var data-var='date'> 4</var>, <var data-var='time'>12:31</var> UTC Investigating - We are actively investigating reports that some customers may be experiencing issues in receiving emails from GoTo, notably including 2FA confirmations for Resolve, Rescue and GoToMyPC. Our engineers are working to identify the issue and will provide another update shortly.

Emails not being delivered to customers

Sep <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Sep <var data-var='date'> 3</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Sep <var data-var='date'> 1</var>, <var data-var='time'>05:40</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: September 3rd, 2026, 5:30 AM to 8:00 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 2.5-hour-maintenance window. What to expect: During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, while there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

Aug <var data-var='date'>28</var>, <var data-var='time'>16:24</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Aug <var data-var='date'>27</var>, <var data-var='time'>17:40</var> UTC Monitoring - Our engineers are seeing an improvement on the situation and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly. Aug <var data-var='date'>27</var>, <var data-var='time'>16:38</var> UTC Update - Our engineers continue to investigate the code signing issues reported for Rescue, GoTo Assist v5, Pro, and Central. We will provide another update shortly. Aug <var data-var='date'>27</var>, <var data-var='time'>15:55</var> UTC Identified - Our engineers are investigating issues with code signing for Rescue, GoToAssist v5, Pro and Central, which can lead to intermittent failures when starting sessions. We will provide another update shortly.

LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures

Aug <var data-var='date'>19</var>, <var data-var='time'>08:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>19</var>, <var data-var='time'>05:30</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>18</var>, <var data-var='time'>03:55</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoToMyPC team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: August 19th, 2026, 5:30 AM to 8:00 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 2.5-hour-maintenance window. What to expect: During the maintenance window, the application will be unavailable for 5 minutes. Customers will not be able to start new sessions during those 5 minutes, whereas there will be no impact on ongoing sessions. We would like to thank you for your patience and understanding during this time.

Aug <var data-var='date'>17</var>, <var data-var='time'>07:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>14</var>, <var data-var='time'>12:33</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, the GoTo Resolve team will be conducting service maintenance on the following date and time listed below. Our team will take all appropriate actions to minimise service interruptions during this event. Date and Time: August 17th, 2026, 6:00 AM to 7:00 AM (UTC) Purpose: This maintenance is to ensure and maintain system performance and stability. Duration: All maintenance will be performed within the 1-hour-maintenance window. What to expect: During the scheduled maintenance window, users may experience service degradation with the SentinelOne EDR integration in LogMeIn Resolve. We would like to thank you for your patience and understanding during this time.

GoTo Resolve - Maintenance

Aug <var data-var='date'>15</var>, <var data-var='time'>16:33</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Aug <var data-var='date'>15</var>, <var data-var='time'>15:52</var> UTC Monitoring - Our engineers are beginning to see signs of recovery following an internal mitigation as they continue to engage the vendor for final resolution. We are seeing that retries are successful, such that affected users have been able to receive password and authentication traffic. We will continue monitoring the situation and provide a final update shortly. Aug <var data-var='date'>15</var>, <var data-var='time'>15:02</var> UTC Identified - Our engineers are aware of an issue affecting password reset and OTP emails impacting Microsoft365 and Outlook users. We have identified the issue as a vendor issue, and we have engaged with them to work toward resolution. We will provide another update shortly.

Grasshopper - password reset and OTP emails blocked

Aug <var data-var='date'>14</var>, <var data-var='time'>16:09</var> UTC Resolved - We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence. Aug <var data-var='date'>14</var>, <var data-var='time'>15:11</var> UTC Monitoring - Following the re-enablement of 1-to-1 templates yesterday, our engineers have re-enabled WhatAapp campaigns for all affected customers. A reload of the GoTo App will be necessary to access this feature again. Aug <var data-var='date'>13</var>, <var data-var='time'>17:48</var> UTC Update - Our engineers have made progress on the escalation with Meta and we are working to re-enable the Whatsapp 1-to-1 template features for all affected customers. WhatsApp campaigns are being addressed separately and remain unavailable for now. We will update this page as soon as we have a restoration estimate for this feature. Aug <var data-var='date'> 7</var>, <var data-var='time'>19:44</var> UTC Update - We are still fully engaged in the incident's resolution and are escalating the matter with Meta on all means available. We will post another update as soon as the situation progresses. Aug <var data-var='date'> 4</var>, <var data-var='time'>18:11</var> UTC Identified - Our team is working on an issue regarding WhatsApp campaigns. Until this is resolved, we have temporarily disabled the following features and added an in-app notification for the affected customers. - Customers cannot send campaigns or initiate outbound conversations - Customers cannot onboard new WhatsApp numbers SMS campaigns are unaffected by this and remain functional. We are working with Meta to resolve this situation and will post an update as soon as possible.

GoTo Customer Engagement - Whatsapp campaign issues

Aug <var data-var='date'> 1</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'> 1</var>, <var data-var='time'>04:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>24</var>, <var data-var='time'>12:10</var> UTC Scheduled - As part of our commitment to providing exceptional service and reliability to our customers, scheduled maintenance will be conducted for LogMeIn Rescue, GoToAssist Remote Support v5, LogMeIn Central, and Pro during the date and time listed below, due to planned Vendor maintenance. Date and Time: August 1st, 2026, 4:00 AM UTC to 10:00 AM UTC Purpose: This maintenance is being performed due to planned maintenance by a third‑party vendor. Duration: All maintenance will be performed within the 6-hour maintenance window. What to expect: During the 6‑hour maintenance window, customers may experience a brief service interruption of approximately 30 minutes. The following impacts are expected for each product LogMeIn Rescue: Applet, TechConsole, CallingCard download will be available; however, customers will be able to download the Rescue Applet without signing in. GoToAssist Remote Support v5: Client application download may not work. LogMeIn Central & Pro: Installer downloads may experience degraded performance, and remote control functionality will be unavailable. Workaround for LogMeIn Central and Pro: Remote control sessions can still be initiated using the desktop application by following the steps below: * Download the desktop application directly (if already installed, no download is required). * Install the desktop application. * Log in using the desktop application. * Start the remote control session directly from the desktop application instead of the website. We would like to thank you for your patience and understanding during this time.

Is GoToMeeting down?

GoToMeeting status is UP

Lastest published events

GoTo Connect - Inbound calls failing for customers in Brazil

Rescue - Maintenance

GoToMyPC - Maintenance

GoToMeeting Services, Components and Regions

Recent GoToMeeting events

GoTo Products - Scheduled Maintenance

LogMeIn Pro, LogMeIn Central, Hamachi, Join.me, GoToMyPC - Maintenance

Rescue - Maintenance

GoTo Connect - Inbound calls failing for customers in Brazil

Rescue - Maintenance

GoToMyPC - Maintenance