Aug <var data-var='date'>11</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Aug <var data-var='date'>11</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug <var data-var='date'>10</var>, <var data-var='time'>07:37</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Release times: - 🇬🇧 17:00 (UTC+1) - 🇧🇪 18:00 (UTC+2) - 🇦🇺 01:00 (UTC+10) - 🇦🇺 02:00 (UTC+11)

System update - v1.87

Jul <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>14</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>14</var>, <var data-var='time'>07:29</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Downtime could be 30 mins longer than usual due to a DNS change. Release times: - 🇬🇧 17:00 (UTC+1) - 🇧🇪 18:00 (UTC+2) - 🇦🇺 01:00 (UTC+10) - 🇦🇺 02:00 (UTC+11)

System update - v1.86

Jun <var data-var='date'> 9</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 9</var>, <var data-var='time'>16:00</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Release times: - 🇬🇧 17:00 (UTC+1) - 🇧🇪 18:00 (UTC+2) - 🇦🇺 01:00 (UTC+10) - 🇦🇺 02:00 (UTC+11)

System update - v1.85

Jun <var data-var='date'> 8</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 8</var>, <var data-var='time'>15:00</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time. Release times: - 🇬🇧 16:00 (UTC+1) - 🇧🇪 17:00 (UTC+2) - 🇦🇺 00:00 (UTC+10) - 🇦🇺 01:00 (UTC+11)

Jun <var data-var='date'> 3</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jun <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>14:42</var> UTC Scheduled - We will be undergoing schedule maintenance during this time. Release times: - 🇺🇸 03:00 (UTC-05:00) - 🇺🇸 04:00 (UTC-04:00)

System update - v1.85 - US

May <var data-var='date'>12</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>12</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>06:54</var> UTC Scheduled - We will be undergoing a scheduled maintenance at this point. Release times: - 🇬🇧 17:00 (UTC+0) - 🇧🇪 18:00 (UTC+1) - 🇦🇺 02:00 (UTC+10) - 🇦🇺 03:00 (UTC+11)

System update - v1.84

May <var data-var='date'>11</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. May <var data-var='date'>11</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>11</var>, <var data-var='time'>06:52</var> UTC Scheduled - We will be undergoing a scheduled maintenance at this point. Release times: - 🇬🇧 16:00 (UTC+0) - 🇧🇪 17:00 (UTC+1) - 🇦🇺 01:00 (UTC+10) - 🇦🇺 02:00 (UTC+11)

Apr <var data-var='date'>14</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>14</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>14</var>, <var data-var='time'>04:12</var> UTC Scheduled - We will be undergoing a scheduled maintenance at this point. Release times: - 🇬🇧 17:00 (UTC+0) - 🇧🇪 18:00 (UTC+1) - 🇦🇺 02:00 (UTC+10) - 🇦🇺 03:00 (UTC+11)

System update - v1.83

Mar <var data-var='date'>28</var>, <var data-var='time'>10:00</var> UTC Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>28</var>, <var data-var='time'>09:56</var> UTC Verifying - Verification is currently underway for the maintenance items. Mar <var data-var='date'>28</var>, <var data-var='time'>09:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>27</var>, <var data-var='time'>13:22</var> UTC Scheduled - We're making a configuration update to our API infrastructure this weekend between 10-11am (CET) on Saturday 28th March to create a more robust and scalable platform. No change to functionality, no action needed from your teams. You may see approximately 2 minutes of downtime during the switchover. We'll update our status page once it's complete.

API Infrastructure update

Mar <var data-var='date'>20</var>, <var data-var='time'>06:00</var> UTC Resolved - Impact calculations: Some calculations have failed because of a formula dependency not being found. 20 Mar 2026, 07:05 CEST: Internally noticed errors popping up, a hotfix was being created 20 Mar 2026, 10:31 CEST: The hotfix was already ready, but deployment of the fix would disrupt currently running production workloads. 20 Mar 2026, 11:18 CEST: Incidents got further escalated. 20 Mar 2026, 11:44 CEST: Fix was deployed to affected customers and environments.

Indiscriminate calculation failures caused by failure to load a formula dependency

Mar <var data-var='date'> 2</var>, <var data-var='time'>11:00</var> UTC Resolved - Impact to SFTP based integration: Failure to upload files Impact calculations: Some calculations have failed because of internal packages/libraries could not be installed. 27 Feb 2026, 20:32 CEST: We got a notification from our domain registrar that our internal domain failed the renewal. 02 Mar 2026, 11:48 CEST: Intermittent calculations failures for some customers 02 Mar 2026, 12:00 CEST: Notification on failure to connect to the Gorilla SFTP 02 Mar 2026, 12:28 CEST: Internal domain renewed successfully 02 Mar 2026, 15:00 CEST: Full recovery Cause: Credit card fault (not expiration). Resolution: We use specific subscription based credit cards. A new credit card needed to be created and attached to the domain registrar and forced the DNS records to be propagated. Actions requested from integrations using the SFTP: please check your logs and re-upload any failed uploads to the Gorilla SFTP.

Possible calculation and SFTP failure: Internal domain name used for SFTP and package manager payment failed

Feb <var data-var='date'>11</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>11:49</var> UTC Scheduled - - Simplified data components creation flow for deprecated data types - Updated keyboard shortcuts in workflow canvas - Various stability improvements and bug fixes Release times: - 🇺🇸 03:00 (UTC-05:00) - 🇺🇸 04:00 (UTC-04:00)

System update - v1.81 - US

Feb <var data-var='date'>10</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>10</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>26</var>, <var data-var='time'>11:48</var> UTC Scheduled - - Simplified data components creation flow for deprecated data types - Updated keyboard shortcuts in workflow canvas - Various stability improvements and bug fixes Release times: - 🇬🇧 17:00 (UTC+0) - 🇧🇪 18:00 (UTC+1) - 🇦🇺 03:00 (UTC+10) - 🇦🇺 05:00 (UTC+12)

System update - v1.81

Jan <var data-var='date'>14</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>14</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>15</var>, <var data-var='time'>12:10</var> UTC Scheduled - - Banner with ongoing issues in workflow canvas - See-through workflow components to trace connections - Switch for workflow component names Release times: - 🇺🇸 02:00 (UTC-05:00) - 🇺🇸 03:00 (UTC-04:00)

System update - v1.80 - US

Jan <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'>15</var>, <var data-var='time'>12:08</var> UTC Scheduled - - Banner with ongoing issues in workflow canvas - See-through workflow components to trace connections - Switch for workflow component names Release times: - 🇬🇧 17:00 (UTC+1) - 🇧🇪 18:00 (UTC+2) - 🇦🇺 02:00 (UTC+10) - 🇦🇺 04:00 (UTC+12)

System update - v1.80

Dec <var data-var='date'>18</var>, <var data-var='time'>17:31</var> UTC Resolved - This incident has been resolved. Our team will continue to explore long-term solutions and improvements. If you continue to experience, please reach out to our support team <support@gorilla.co> Dec <var data-var='date'>17</var>, <var data-var='time'>20:24</var> UTC Monitoring - A fix has been implemented to ensure slow requests fail cleanly without impacting overall service stability. We are actively monitoring to confirm the fix fully resolves the issue. Further updates will be shared if needed. Dec <var data-var='date'>17</var>, <var data-var='time'>20:09</var> UTC Identified - We have identified the cause of the ongoing API issues. In some cases, individual requests can take longer than expected, which may prevent our internal safeguards from triggering correctly. This can lead to temporary service degradation and errors. Mitigation in progress: We are applying changes to ensure slow requests fail cleanly without affecting overall service stability, and are identifying additional improvements to prevent this behavior from recurring. We will provide another update once the fix is deployed and move the incident to the Monitoring phase. Dec <var data-var='date'>17</var>, <var data-var='time'>19:01</var> UTC Investigating - We are investigating a recurrence of intermittent API errors and slow responses. Previous changes did not fully resolve the issue. Early findings suggest our internal timeout safeguards are not consistently triggering in production, allowing platform-level timeouts to occur and cause repeated service restarts. The exact cause is still under investigation. We are actively working on mitigations and will share updates as we learn more. Dec <var data-var='date'>17</var>, <var data-var='time'>16:42</var> UTC Monitoring - We have identified a likely contributing factor related to a recent update in a third-party monitoring component that was automatically included in our latest deployment. This update affected our ability to observe the API and may have contributed to intermittent timeouts and 500 errors. In parallel, the monitoring provider has deprecated their legacy Lambda monitoring and recommended migrating to a newer APM-based integration. We have completed this migration, applied a workaround for the identified issue, and rolled out a hotfix across all environments. The remaining work is to update dashboards and alerts to fully use the new monitoring data. We continue to monitor the situation closely and will provide further updates as stability is confirmed. Dec <var data-var='date'>17</var>, <var data-var='time'>16:23</var> UTC Update - We are continuing to work on a fix for this issue. Dec <var data-var='date'>17</var>, <var data-var='time'>16:13</var> UTC Identified - We are investigating a potential interaction between a recently updated monitoring component and our API runtime. This may, under certain conditions, prevent proper timeout handling and lead to intermittent errors. Fixes are being rolled out, and the investigation is ongoing. Dec <var data-var='date'>17</var>, <var data-var='time'>15:02</var> UTC Investigating - Some users experienced intermittent API errors and slower response times. In certain cases, repeated requests failed until the affected service instances were restarted. We are investigating an ongoing issue causing intermittent API errors and slower response times for calculation-related requests. The issue occurs when the API exceeds execution time limits and enters a degraded state, which can cause repeated request failures until the affected service instances are recycled. We are actively mitigating impacted instances and monitoring the platform. In parallel, we are enhancing detection and alerting to ensure a faster response while we work on a longer-term solution to prevent this behavior from recurring. Further updates will be shared as progress is made.

Intermittent API errors and delayed responses

Dec <var data-var='date'>17</var>, <var data-var='time'>09:48</var> UTC Resolved - This incident has been resolved. Dec <var data-var='date'>17</var>, <var data-var='time'>09:35</var> UTC Investigating - We are currently investigating why the INT environment is inaccessible.

INT inaccessible

Dec <var data-var='date'>13</var>, <var data-var='time'>16:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'>13</var>, <var data-var='time'>15:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>14:18</var> UTC Scheduled - We have moved the production release for only this release to Saturday instead of 9 October to reduce impact and risk on customer environments. A database upgrade is taking place, which includes an expected additional downtime of ~30 minutes. In addition, we'll be migrating to Zendesk on Saturday, Dec 13th. This might affect support functions such as the integrated help chat. In case you experience any issues, you can reach us at support@gorilla.co and via the Customer Service Desk at https://support.gorilla.co/

System update - v1.79

Dec <var data-var='date'> 8</var>, <var data-var='time'>19:00</var> UTC Completed - The scheduled maintenance has been completed. Dec <var data-var='date'> 8</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec <var data-var='date'> 8</var>, <var data-var='time'>14:36</var> UTC Update - We are exceptionally mentioning the non-production release slot on this status page, as the release to staging includes a database upgrade which is expected to cause an additional downtime of ~30 minutes. Dec <var data-var='date'> 8</var>, <var data-var='time'>14:34</var> UTC Update - We are exceptionally mentioning the non-production release slot on this status page, as the release to staging includes a database upgrade which is expected to cause an additional downtime of ~30 minutes. Dec <var data-var='date'> 3</var>, <var data-var='time'>21:04</var> UTC Scheduled - We will be undergoing a scheduled maintenance during this time.

System update - non-production

Nov <var data-var='date'>20</var>, <var data-var='time'>08:38</var> UTC Resolved - The hot-fix deployed successfully at 5:30pm UTC. The Statuspage update to notify the resolution was overlooked. Nov <var data-var='date'>19</var>, <var data-var='time'>12:56</var> UTC Identified - Dear Customer, As part of our ongoing commitment to ensure the stability and continuity of your operations, our team has identified a compatibility issue affecting some older formulas. To prevent any potential disruption, we will be deploying a hot-fix today at 5:00pm UTC. To apply this improvement safely, there will be a brief period of downtime, expected to last no more than one hour. Any calculations running during the deployment window may be interrupted, so we recommend avoiding critical processing at that time. Thank you for your understanding and cooperation as we work to maintain a reliable and seamless experience for you. Our team will ensure the update is completed as quickly as possible. Kind regards, Gorilla

Hot-fix to address formula compatibility issue

Nov <var data-var='date'>14</var>, <var data-var='time'>08:45</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>14</var>, <var data-var='time'>08:15</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>14</var>, <var data-var='time'>08:05</var> UTC Scheduled - - Easier formula updates - Clearer handling of deprecated formulas Release times: - 🇺🇸 02:00 (UTC-05:00) - 🇺🇸 03:00 (UTC-04:00)

System update - v1.78 - US

Nov <var data-var='date'>13</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>13</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>13</var>, <var data-var='time'>10:10</var> UTC Update - We will be undergoing scheduled maintenance during this time. Nov <var data-var='date'>12</var>, <var data-var='time'>16:04</var> UTC Scheduled - - Easier formula updates - Clearer handling of deprecated formulas Release times: - 🇬🇧 17:00 (UTC+1) - 🇧🇪 18:00 (UTC+2) - 🇦🇺 02:00 (UTC+10) - 🇦🇺 04:00 (UTC+12)

System update - v1.78

Nov <var data-var='date'>12</var>, <var data-var='time'>17:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>12</var>, <var data-var='time'>16:01</var> UTC Update - Integration release Nov <var data-var='date'>12</var>, <var data-var='time'>16:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Nov <var data-var='date'>12</var>, <var data-var='time'>15:57</var> UTC Scheduled - We will be undergoing scheduled maintenance during this time.

Nov <var data-var='date'>12</var>, <var data-var='time'>09:00</var> UTC Completed - The scheduled maintenance has been completed. Nov <var data-var='date'>12</var>, <var data-var='time'>08:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>21</var>, <var data-var='time'>08:10</var> UTC Scheduled - - Easier formula updates - Clearer handling of deprecated formulas

Oct <var data-var='date'>21</var>, <var data-var='time'>18:00</var> UTC Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>21</var>, <var data-var='time'>17:00</var> UTC In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>21</var>, <var data-var='time'>08:08</var> UTC Scheduled - - Easier formula updates - Clearer handling of deprecated formulas Release times: - 🇬🇧 17:00 (UTC) - 🇧🇪 18:00 (UTC+1) - 🇦🇺 03:00 (UTC+9) - 🇦🇺 05:00 (UTC+11)

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System update - v1.87

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System update - v1.85 - US

System update - v1.84