Status: Resolved We have confirmed that call recording services for all providers are now fully operational. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
<li>Data Platform and APIs (Operational)</li>
 </ul>

Call Recording Issues for Multiple Providers

Status: Resolved We have confirmed that the issue within our cloud platform has been fully resolved. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

We experienced earlier issues with our Cloud Platform AI integration

Status: Resolved The issue has been resolved Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
<li>Mobile (Operational)</li>
<li>Conversation Intelligence (Operational)</li>
<li>Deals and Forecast (Operational)</li>
<li>Engage (Operational)</li>
 </ul>

Call Recording and Processing Issue (Limited Scope)

Status: Resolved We have confirmed that the issue within Google Cloud Platform (GCP) has been fully resolved. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

We currently experiencing issues with our Google integration

Status: Resolved The incident has been resolved Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
 </ul>

Call Recording Disruption

Status: Resolved Gong consent links could not be generated via the Outlook plugin between 10:00 UTC and 14:40 UTC
The issue has since been resolved, and all systems are now operating normally Affected components
 <ul>
 <li>Engage (Operational)</li>
<li>Data Platform and APIs (Operational)</li>
<li>Mobile (Operational)</li>
<li>Conversation Intelligence (Operational)</li>
<li>Deals and Forecast (Operational)</li>
 </ul>

We experienced issues with generating consent links in Outlook Addin

Status: Resolved We have confirmed that the fix was successful and website performance has returned to normal. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

Platform Slowness Experienced

Status: Resolved The issue has been resolved. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
<li>Deals and Forecast (Operational)</li>
<li>Engage (Operational)</li>
<li>Data Platform and APIs (Operational)</li>
<li>Mobile (Operational)</li>
 </ul>

EU users previously unable to log in to Gong

Status: Complete The scheduled maintenance has been successfully completed. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
<li>Deals and Forecast (Operational)</li>
<li>Engage (Operational)</li>
<li>Data Platform and APIs (Operational)</li>
<li>Mobile (Operational)</li>
 </ul>

Maintenance: Scheduled Maintenance

Status: Resolved The issue has been resolved and Gong is operational. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

We are currently experiencing issues with gong accessibility

Status: Resolved The issue has been resolved. Affected components
 <ul>
 <li>Engage (Operational)</li>
<li>Data Platform and APIs (Operational)</li>
 </ul>

We are currently experiencing performance degradation on the Platform

Some Users are currently unable to login to Gong

Status: Resolved The issue has been resolved.
Front end was temporarily unavailable or experienced slower performance. There were no impact to data captured by the platform. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

Gong Platform Slowness

Status: Resolved The issue has been resolved.
Some customers observed intermittent delays but no impact to data captured by the platform. Affected components
 <ul>
 <li>Data Platform and APIs (Operational)</li>
 </ul>

Performance Degradation: CRM Data Synchronization

Status: Resolved The issue has been resolved. Call recording was not impacted and there is not any reported impact to data captured. Affected components
 <ul>
 <li>Engage (Operational)</li>
 </ul>

Degraded Performance on Account & Contacts Pages

Status: Resolved The issue has been resolved.
There was no reported impacts to data captured by the platform. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
 </ul>

AI service disruption

We are currently experiencing connectivity issues (503 errors)

Status: Resolved The issue has been resolved. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
 </ul>

AI Services Disruption

Third party issue

Status: Resolved This incident has been resolved. Access to Gong and the Assistant scheduling functionality have been fully restored. We appreciate your patience while we worked to address this. Affected components
 <ul>
 <li>Conversation Intelligence (Operational)</li>
 </ul>

Is Gong down?

Gong status is UP

Lastest published events

Call Recording Issues for Multiple Providers

We experienced earlier issues with our Cloud Platform AI integration

Call Recording and Processing Issue (Limited Scope)

Gong Services, Components and Regions

Recent Gong events

Call Recording Issues for Multiple Providers

We experienced earlier issues with our Cloud Platform AI integration

Call Recording and Processing Issue (Limited Scope)

We currently experiencing issues with our Google integration

Call Recording Disruption

We experienced issues with generating consent links in Outlook Addin

Get your FREE account now,
5 monitors included!

Is Gong down?

Gong status is UP

Lastest published events

Call Recording Issues for Multiple Providers

We experienced earlier issues with our Cloud Platform AI integration

Call Recording and Processing Issue (Limited Scope)

Gong Services, Components and Regions

Recent Gong events

Call Recording Issues for Multiple Providers

We experienced earlier issues with our Cloud Platform AI integration

Call Recording and Processing Issue (Limited Scope)

We currently experiencing issues with our Google integration

Call Recording Disruption

We experienced issues with generating consent links in Outlook Addin

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!