Apr <var data-var='date'>16</var>, <var data-var='time'>10:38</var> PDT Resolved - This incident has been resolved. Please read on for a full post mortem of the incident. GoFormz Service Disruption on April 16, 2026 On April 16, 2026, GoFormz experienced a service disruption that made our application slow or unreachable for many users over a roughly 35-minute window. We know reliability is critical to your business, and we apologize for the disruption. Root Cause On April 15, 2026, GoFormz rolled out a maintenance process designed to clean up expired transient data in our database and keep the system running efficiently. After approximately 24 hours, this process began conflicting with normal application activity under real-world usage, causing database deadlocks. These deadlocks blocked access to our core database, leading to significant application latency and user-facing timeouts. The issue was mitigated by disabling the cleanup service and increasing database capacity. Impact to Customers: Application latency and user-facing timeouts. - Start of impact: 8:23 AM PDT - Mitigation began: 8:55 AM PDT - Service restored: 8:59 AM PDT During this window, you may have experienced very slow response times, login attempts that timed out in your browser, or been unable to access the application altogether. Why We Didn't Catch It Sooner GoFormz runs automated tests around the clock that simulate user logins to confirm the application is working. These tests only validated success, not performance. What We're Doing About It 1. We will be redesigning this database maintenance process so it cannot interfere with normal application activity, regardless of load. 2. Better monitoring. We're adjusting speed thresholds to our automated tests and adding a new layer of alerts so we're alerted the moment the application becomes too slow under such circumstances. This will address the gap in login performance testing. Again, we apologize for the disruption. If you have any questions, please reach out to our support team. Apr <var data-var='date'>16</var>, <var data-var='time'>09:23</var> PDT Monitoring - A fix has been implemented and all services are back to normal operation. We will follow up with a post mortem ASAP. Apr <var data-var='date'>16</var>, <var data-var='time'>08:56</var> PDT Investigating - We are currently experiencing a major outage impacting all Web GoFormz services.

Investigating GoFormz Service Disruption

Dec <var data-var='date'>17</var>, <var data-var='time'>07:48</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>16</var>, <var data-var='time'>09:13</var> PST Identified - The GoFormz engineering team has identified the issue which is isolated to mobile, filtered Datasource fields only. The team is currently working on a fix, and will release updates shortly. Dec <var data-var='date'>16</var>, <var data-var='time'>09:04</var> PST Investigating - We are currently investigating an issue with filtered datasource fields in our web app and mobile apps for some clients. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.

Issue with Filtered Datasources

Oct <var data-var='date'>30</var>, <var data-var='time'>08:25</var> PDT Resolved - This incident has been resolved. A post-mortem provided by Microsoft Azure will be posted shortly. Oct <var data-var='date'>29</var>, <var data-var='time'>14:00</var> PDT Monitoring - Microsoft Azure has implemented a fix, and all GoFormz services are now operating as expected. We are continuing to monitor and will share the Azure post-mortem when available. Oct <var data-var='date'>29</var>, <var data-var='time'>10:25</var> PDT Identified - After investigating the impact of the Microsoft Azure outage, we have moved Automated Workflows, Mobile Apps, Email Delivery, and API services to Operational. These services should be functioning as expected. Web App, Login, and Public Forms services are still experiencing a major outage. Microsoft Azure is continuing to investigate and implement a fix to address this outage. For further details, please see the latest update from Microsoft Azure: https://azure.status.microsoft/en-us/status We will continue to monitor the situation and provide updates as more information becomes available. Oct <var data-var='date'>29</var>, <var data-var='time'>09:08</var> PDT Investigating - We are currently experiencing a major outage impacting all Web GoFormz services. This disruption is due to a widespread Microsoft Azure outage, which is affecting our infrastructure and related services. The GoFormz team is actively investigating the issue and monitoring Azure’s recovery efforts. We will provide updates here as soon as more information becomes available. Thank you for your patience and understanding while we work to restore full functionality.

Major Microsoft Azure Outage Affecting the GoFormz Services

Sep <var data-var='date'>16</var>, <var data-var='time'>17:03</var> PDT Resolved - The issue affecting Email Delivery via Workflow and Template events caused by a SendGrid interruption has been fully resolved. Email delivery is now functioning normally across all accounts. We will continue to monitor, but no further impact is expected. Sep <var data-var='date'>16</var>, <var data-var='time'>13:29</var> PDT Update - We are continuing to work with SendGrid to resolve the issue affecting Email Delivery via Workflow and Template events. The problem is still impacting all accounts. We will provide the next update as soon as more information is available. Sep <var data-var='date'>16</var>, <var data-var='time'>08:16</var> PDT Identified - We are currently experiencing issues with Email Delivery via Workflow and Template events due to an interruption with our email provider, SendGrid. This is impacting all accounts. Our team is actively working with SendGrid to restore services as quickly as possible. We will provide updates as soon as more information becomes available.

Interrupted email delivery performance (Workflow and Template Events)

Aug <var data-var='date'>26</var>, <var data-var='time'>08:52</var> PDT Resolved - This incident has been resolved. We will share a post-mortem shortly. Aug <var data-var='date'>25</var>, <var data-var='time'>12:51</var> PDT Monitoring - A fix has been implemented and released to the mobile app stores (Android and iOS). Please update to the latest mobile app version: 4.0.1395. Users must update to this mobile app version to resolve the issue on their device. We are continuing to monitor, and we will share a post-mortem shortly. Aug <var data-var='date'>25</var>, <var data-var='time'>08:50</var> PDT Identified - We’ve identified a bug affecting checkbox fields on forms in the mobile app. Following last week’s app update (August 21 for Android, August 22 for iOS), checkbox and checkbox group values may show the incorrect value after form completion. This affects all users who are using the mobile app version 4.0.1391 and have completed forms with checkboxes since their respective app releases last week. We are actively working on a fix and will provide an update as soon as a resolution is available.

Checkbox values may show the incorrect value after form completion (mobile app version 4.0.1391 only)

Aug <var data-var='date'>19</var>, <var data-var='time'>15:04</var> PDT Resolved - This incident has been resolved. A postmortem has been posted with further details about this incident. Aug <var data-var='date'>19</var>, <var data-var='time'>11:50</var> PDT Monitoring - This issue has now been fixed. If you are continuing to experience issues, please follow the resolution steps below. 1. Tap Login as usual. The app may attempt to load and then return you to the main screen. 2. Tap Login again. You should then be successfully signed in. If you continue to be unable to login, please contact your account representative or support@goformz.com. Our team is continuing to monitor the status and investigate the root cause of this behavior. Aug <var data-var='date'>19</var>, <var data-var='time'>11:34</var> PDT Investigating - We are currently investigating an issue preventing users from logging into the GoFormz mobile app. Some users may experience issues accessing the app at this time. Our engineering team is actively diagnosing the root cause and working to restore normal functionality. We will continue to monitor the situation and provide updates shortly.

Some users are unable to login to the GoFormz mobile app

Aug <var data-var='date'> 4</var>, <var data-var='time'>09:57</var> PDT Resolved - This incident has been resolved. A post-mortem will be shared shortly. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:58</var> PDT Monitoring - A fix has been implemented, and all services have been restored to operational status. We are continuing to monitor as performance remains stable. Aug <var data-var='date'> 3</var>, <var data-var='time'>19:24</var> PDT Investigating - We are currently investigating an intermittent error that shows when accessing parts of the GoFormz Web App. Impact includes access to some pages of the Web App and Workflow/email delivery automations.

Intermittent error showing when accessing the GoFormz Web App

Jul <var data-var='date'>23</var>, <var data-var='time'>15:44</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>23</var>, <var data-var='time'>15:44</var> PDT Update - This issue is now resolved, and a post-mortem has been posted. Jul <var data-var='date'>23</var>, <var data-var='time'>08:38</var> PDT Monitoring - Starting at approximately 8:00am Pacific time the GoFormz Web App platform began experience interrupted performance. This was resolved at approximately 8:30am Pacific time. We are continuing to monitor performance.

Interrupted Performance

Mar <var data-var='date'> 3</var>, <var data-var='time'>14:47</var> PST Resolved - This issue is now resolved, as we have continued to see stable performance throughout the day. If you have any further questions, please contact your account manager or email support@goformz.com. Mar <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> PST Monitoring - The root cause of this issue has been identified, and a fix has been implemented. All services are operating as expected. We are continuing to monitor performance. Mar <var data-var='date'> 3</var>, <var data-var='time'>07:59</var> PST Investigating - Some accounts may be experiencing intermittent issues when attempting to log in to the GoFormz platform. We are investigating the cause of these errors and will share an update shortly.

Intermittent Login Issues

Dec <var data-var='date'>27</var>, <var data-var='time'>09:44</var> PST Resolved - This incident has been resolved. Dec <var data-var='date'>27</var>, <var data-var='time'>09:06</var> PST Monitoring - As of 9:22 PM PST, all functionality on the GoFormz platform has been restored. Our engineers are continuing to investigate any potential impacts on our system. An ongoing incident at the Azure Datacenter persists, and we will continue to monitor our system's performance closely. Dec <var data-var='date'>26</var>, <var data-var='time'>13:20</var> PST Identified - From Azure's Engineers: Starting at 18:44 UTC on 26 Dec 2024, there was a power incident in a portion of South Central US AZ03 which impacted one of the three physical AZ, affecting multiple services. We are currently investigating and attempting to restore the service More Info available at Azure's status page - https://azure.status.microsoft/en-us/status Dec <var data-var='date'>26</var>, <var data-var='time'>13:12</var> PST Investigating - We are experiencing interrupted performance throughout several areas of the platform, due to a power outage impacting several Azure Datacenters. We will continue to monitor performance and availability. More Info available at Azure's status page - https://azure.status.microsoft/en-us/status

Interrupted Performance due to Datacenter Outage

Oct <var data-var='date'> 4</var>, <var data-var='time'>10:53</var> PDT Resolved - This issue has been resolved, and a new iOS GoFormz app version is available to download from the App Store. If you are using a device running iOS 18 or higher, please update your GoFormz app to version 4.0.789 as soon as possible. A postmortem of this incident will be shared shortly. Oct <var data-var='date'> 4</var>, <var data-var='time'>08:47</var> PDT Identified - We have identified the source of the issue and are working to release a fixed iOS mobile app version. Oct <var data-var='date'> 4</var>, <var data-var='time'>07:27</var> PDT Investigating - GoFormz iOS app version 4.0.777 is experiencing a partial outage when opened using an iOS 18-enabled device. We are working to release a new iOS app version as soon as possible, removing the root cause of this occurrence.

GoFormz iOS app version 4.0.777 is experiencing a partial outage when opening app (only impacting devices using iOS 18)

Aug <var data-var='date'> 2</var>, <var data-var='time'>16:30</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>31</var>, <var data-var='time'>15:32</var> PDT Monitoring - A fix has been implemented and the Web App Support Chat Bubble is operating as expected. We are continuing to monitor. Jul <var data-var='date'>31</var>, <var data-var='time'>10:44</var> PDT Investigating - We are experiencing interrupted performance of the web app support chat bubble. As we work to resolve this issue, please send requests for support to support@goformz.com.

Interupted performance of the Web App Support Chat Bubble

Mar <var data-var='date'>21</var>, <var data-var='time'>13:20</var> PDT Resolved - This incident has been resolved. A postmortem update detailing the resolution will be issued next week. Mar <var data-var='date'>20</var>, <var data-var='time'>13:27</var> PDT Monitoring - A fix has been implemented and we are monitoring the results. Mar <var data-var='date'>20</var>, <var data-var='time'>10:08</var> PDT Identified - GoFormz is currently experiencing two issues impacting our workflow and login services for some customers: Issue 1: Certain workflows are modifying forms unintentionally when executed. Issue 2: Some users attempting to access the GoFormz Web App are experiencing login issues preventing them from moving forward into the app We have identified the source of both issues and are taking steps to resolve them as quickly as possible.

Degraded Performance of Web App Login services and Workflow expected behavior

Aug <var data-var='date'> 2</var>, <var data-var='time'>10:10</var> PDT Resolved - This incident has been resolved. Aug <var data-var='date'> 1</var>, <var data-var='time'>07:29</var> PDT Monitoring - This interruption has been resolved and all email delivery is operational. We are continuing to monitor the service closely. Jul <var data-var='date'>31</var>, <var data-var='time'>07:10</var> PDT Investigating - We are investigating an interruption to the email delivery service leveraged by GoFormz. This includes system emails such as reset password requests and user invites, as well as, automated emails triggered through Workflow and/or Template Events.

Service Interruption: Email Delivery

Jul <var data-var='date'>12</var>, <var data-var='time'>09:45</var> PDT Resolved - This incident has been resolved. Jul <var data-var='date'>11</var>, <var data-var='time'>12:33</var> PDT Monitoring - This interruption has been resolved and all email delivery is operational. We are continuing to monitor the service closely. Jul <var data-var='date'>11</var>, <var data-var='time'>08:40</var> PDT Investigating - We are currently investigating an interruption to the email delivery service leveraged by GoFormz. This includes system emails such as reset password requests and user invites, as well as, automated emails triggered through Workflow and/or Template Events.

Service Interuption: Email Delivery

Jun <var data-var='date'> 2</var>, <var data-var='time'>19:37</var> PDT Resolved - This incident has been resolved. GoFormz is continuing to monitor this function closely. Jun <var data-var='date'> 2</var>, <var data-var='time'>08:18</var> PDT Monitoring - A fix has been implemented for our Workflow solution and we are continuing to monitor the create public form on the Web App pathway closely before resolving. Jun <var data-var='date'> 1</var>, <var data-var='time'>08:11</var> PDT Investigating - GoFormz is investigating an issue that is preventing Public Form links sent using the Text option to not be delivered as expected. Note: this impacts Public Forms that are sent using the Text option in the Create Public Form modal and the Create Public Forms Workflow step. As an alternative, please send Public Forms using the Email option until resolved. Updates will be provided here shortly. May <var data-var='date'>31</var>, <var data-var='time'>18:34</var> PDT Monitoring - Sending a Public Form via text message has been restored to Operational status for both the Workflow and Web App components of this feature. We are continuing to monitor this function closely and will share a postmortem shortly. May <var data-var='date'>31</var>, <var data-var='time'>08:30</var> PDT Investigating - GoFormz is investigating an issue that is preventing Public Form links sent using the Text option to not be delivered as expected. Note: this impacts Public Forms that are sent using the Text option in the Create Public Form modal and the Create Public Forms Workflow step. As an alternative, please send Public Forms using the Email option until resolved. Updates will be provided here shortly.

Continued interrupted performance when sending Public Forms via text message

May <var data-var='date'>30</var>, <var data-var='time'>19:00</var> PDT Resolved - This incident has been resolved and we are continuing to monitor closely. May <var data-var='date'>30</var>, <var data-var='time'>09:54</var> PDT Identified - GoFormz has identified an issue that is preventing Public Form links sent using the Text option to not be delivered as expected. We have identified the root cause and are working to resolve this interruption. Note: this impacts Public Forms that are sent using the Text option in the Create Public Form modal and the Create Public Forms Workflow step. As an alternative, please send Public Forms using the Email option until resolved. Updates will be provided here shortly.

Interupted performance when sending Public Forms via text message

Apr <var data-var='date'>13</var>, <var data-var='time'>12:48</var> PDT Resolved - This incident has been resolved. Apr <var data-var='date'>11</var>, <var data-var='time'>16:21</var> PDT Monitoring - Beginning on Thursday (April 6, 2023), the GoFormz Workflow-Salesforce app began to experience latency and timeouts due to a Salesforce outage impacting our integration. This, combined with related client issues, created a backlog of Salesforce workflow jobs in the GoFormz workflow queue. Once resolved, workflows were successfully running, but we were still experiencing slowness from items in the queue. At approximately 11:00am PST today (April 11, 2023), all queue items have processed and operating times have returned to normal.

Degregated Performance of Salesforce Connected Workflows

Feb <var data-var='date'>28</var>, <var data-var='time'>16:44</var> PST Resolved - This incident has been resolved. Feb <var data-var='date'>28</var>, <var data-var='time'>13:10</var> PST Monitoring - All GoFormz Web App services are now operational. GoFormz Engineering is continuing to monitor all services and the Azure Status page (https://status.azure.com/en-us/status) for updates. Feb <var data-var='date'>28</var>, <var data-var='time'>13:00</var> PST Update - Microsoft Azure is currently experiencing an outage impacting the GoFormz Web App. GoFormz Engineering is investigating and monitoring the Azure Status Page closely (https://status.azure.com/en-us/status). Feb <var data-var='date'>28</var>, <var data-var='time'>12:50</var> PST Investigating - Our team is investigation a partial service interruption. We’ll provide an update as soon as we learn more.

Service Interruption

Jan <var data-var='date'>23</var>, <var data-var='time'>16:08</var> PST Resolved - After further investigation, GoFormz Engineering identified the following preliminary root cause of the platform’s intermittent login issues. Please see the following from Microsoft, our cloud provider. —————————————————————————————— Update from Microsoft Azure: —————————————————————————————— Summary of Impact: Between approximately 16:27 UTC on 23 Jan 2023 and 19:38 UTC on 23 Jan 2023, a subset of customers in the South Central US region may have experienced increased latency and/or intermittent connectivity issues for some services in the region. Downstream impact to other impacted services in the region also occurred. Preliminary Root Cause: We identified an unhealthy network device in the regional network gateway in the South Central US region. This device would have impacted traffic between Availability Zones and data centers in South Central US and traffic into and out of the South Central US region. Mitigation: The unhealthy network device was removed from service so that traffic was served through other healthy paths. (https://status.azure.com/en-us/status/history/) —————————————————————————————— End update from Microsoft Azure: —————————————————————————————— If and when further details are available we will update this incident. Jan <var data-var='date'>23</var>, <var data-var='time'>10:49</var> PST Monitoring - After applying mitigation steps to impacted micro services, GoFormz login errors have abated and become stable. GoFormz Engineering is investigating the root cause and will provide details as they become available. We are continuing to monitor the micro services that were impacted. Jan <var data-var='date'>23</var>, <var data-var='time'>09:16</var> PST Investigating - GoFormz is currently experiencing intermittent login issues. The engineering team is investigating the cause. We’ll provide updates as we learn more, thank you for your patience.

Intermittent Login Issue

Sep <var data-var='date'> 8</var>, <var data-var='time'>08:05</var> PDT Resolved - This incident has been resolved. Sep <var data-var='date'> 7</var>, <var data-var='time'>10:21</var> PDT Monitoring - All GoFormz Web App services are operational. GoFormz Engineering is continuing to monitor all services and the Azure Status page (https://status.azure.com/en-us/status) for updates. Sep <var data-var='date'> 7</var>, <var data-var='time'>09:40</var> PDT Investigating - Microsoft Azure is currently experiencing an outage impacting the GoFormz Web App. GoFormz Engineering is investigating and monitoring the Azure Status Page closely (https://status.azure.com/en-us/status).

Microsoft Azure outage impacting GoFormz Web App Services

Jun <var data-var='date'>30</var>, <var data-var='time'>11:26</var> PDT Resolved - This incident has been resolved. We will be posting a Postmortem shortly. Jun <var data-var='date'>29</var>, <var data-var='time'>17:18</var> PDT Update - GoFormz are continuing to monitor, however, all GoFormz services are operational. Please see the latest update below from Microsoft Azure: Azure Status Page: https://status.azure.com/en-us/status Azure Data Explorer and Firewall- Global Starting at 05:26 UTC on 28 Jun 2022, a subset of customers have reported intermittent network failures and packet loss while trying to connect to the service hosted in this region when using Azure Firewall. Customers also reported issues with ingesting data to Azure Data Explorer instances as well as timeout errors when trying to query data. Some other downstream services may be impacted by this incident and their status will be updated via service health. Current Status: We currently have two workstreams to mitigate the issue: our first workstream is updating and resetting storage nodes. The recent deployment caused traffic to be diverted to compute nodes that were marked unhealthy. When the requests would land of these unhealthy nodes they would fail. We are currently working on addressing these nodes and are 73% completed. Our second workstream is that we are building out a hotfix which was deployed around 23:00 UTC. This hotfix is for our software load balancer and was completed at 13:20 UTC and we have been validating its ability to mitigate across the platform. This hotfix will not reintroduce any impact to customers that have been manually mitigated so far. We expect full mitigation to be completed within 24 hours. The next update will be provided in 2 hours, or as events warrant. This message was last updated at 23:03 UTC on 29 June 2022 Jun <var data-var='date'>29</var>, <var data-var='time'>09:54</var> PDT Monitoring - All GoFormz services have returned to operational. We are continuing to monitor closely. Jun <var data-var='date'>29</var>, <var data-var='time'>09:44</var> PDT Update - The Microsoft Azure Networking team is currently investigating network issues impacting various services. For more information, please visit the Microsoft Azure Status page (https://status.azure.com/en-us/status). We are continuing to track this situation closely and will provide further updates as more information is learned. Jun <var data-var='date'>29</var>, <var data-var='time'>09:15</var> PDT Investigating - Users are experiencing trouble logging and and performing actions GoFormz Web App. Engineers are investigating the issue and will report updated status as soon as possible.

GoFormz service interruption

Jun <var data-var='date'>20</var>, <var data-var='time'>11:00</var> PDT Resolved - At approximately 11 am PDT on Monday 6/20, a version [3.3.337] of the GoFormz Windows app was containing a bug preventing users from logging in to their GoFormz account. A fixed version was released and is now available in the Windows App Store at approximately 1pm PDT Tuesday 6/21. Please navigate to the Windows App Store to update to the newest version [3.3.334].

Windows App - Update to Latest Version [3.3.334]

Apr <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Apr <var data-var='date'> 5</var>, <var data-var='time'>10:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>28</var>, <var data-var='time'>13:32</var> PDT Scheduled - GoFormz will be undergoing regularly scheduled maintenance on Tuesday, April 5th starting at 10am PDT. We do not expect any disruption to GoFormz services during this time.

Scheduled Maintenance

Mar <var data-var='date'>22</var>, <var data-var='time'>14:00</var> PDT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>22</var>, <var data-var='time'>10:01</var> PDT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>21</var>, <var data-var='time'>13:22</var> PDT Scheduled - GoFormz will be undergoing regularly scheduled maintenance on Tuesday, March 22nd starting at 10AM PDT. We do not expect any disruption to GoFormz services during this time.

Is GoFormz down?

GoFormz status is UP

Lastest published events

Investigating GoFormz Service Disruption

Issue with Filtered Datasources

Major Microsoft Azure Outage Affecting the GoFormz Services

GoFormz Services, Components and Regions

Recent GoFormz events

Investigating GoFormz Service Disruption

Issue with Filtered Datasources

Major Microsoft Azure Outage Affecting the GoFormz Services

Interrupted email delivery performance (Workflow and Template Events)

Checkbox values may show the incorrect value after form completion (mobile app version 4.0.1391 only)

Some users are unable to login to the GoFormz mobile app

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Is GoFormz down?

GoFormz status is UP

Lastest published events

Investigating GoFormz Service Disruption

Issue with Filtered Datasources

Major Microsoft Azure Outage Affecting the GoFormz Services

GoFormz Services, Components and Regions

Recent GoFormz events

Investigating GoFormz Service Disruption

Issue with Filtered Datasources

Major Microsoft Azure Outage Affecting the GoFormz Services

Interrupted email delivery performance (Workflow and Template Events)

Checkbox values may show the incorrect value after form completion (mobile app version 4.0.1391 only)

Some users are unable to login to the GoFormz mobile app

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!