Apr <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> AEST Resolved - The database connection outage affecting multiple authentication and authorization services related to identity management has been resolved. We appreciate your patience and sincerely apologize for any inconvenience caused.Apr <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> AEST Monitoring - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.Apr <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> AEST Update - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.Apr <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> AEST Investigating - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease.Apr <var data-var='date'> 8</var>, <var data-var='time'>16:53</var> AEST Identified - Our team has determined that there is a connection issue with the database. The Go1 login service may be affected.Apr <var data-var='date'> 8</var>, <var data-var='time'>16:40</var> AEST Investigating - We are currently investigating an issue with the database connection outage that occurred around 3:30 AEST.

Go1 Authentication Server experienced a brief connection outage

Mar <var data-var='date'>17</var>, <var data-var='time'>03:58</var> AEST Resolved - The issue with our enrollment service has been resolved. Assignments and enrollments are now working as expected—apologies for any inconvenience caused.Mar <var data-var='date'>16</var>, <var data-var='time'>16:18</var> AEST Update - We are continuing to monitor for any further issues.Mar <var data-var='date'>16</var>, <var data-var='time'>14:34</var> AEST Update - The enrollment services are currently operating at a slower pace than usual. We are continuing to monitor for any further issues.Mar <var data-var='date'>16</var>, <var data-var='time'>12:15</var> AEST Monitoring - A fix has been implemented, and we are monitoring the system to ensure full restoration. We will share further updates as soon as the service is confirmed stable. Thank you for your continued patience.Mar <var data-var='date'>16</var>, <var data-var='time'>11:25</var> AEST Identified - We’ve identified the issue and the team is actively working on a solution. We’ll provide an update as soon as the fix is in place. Thank you for your patience.Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> AEST Investigating - We are currently investigating this issue.

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Nov <var data-var='date'>19</var>, <var data-var='time'>00:49</var> AEST Resolved - Cloudflare has implemented a fix and we are seeing services recover. We will continue to monitor for updates and adjust the incident if we identify any outages or degraded services.Nov <var data-var='date'>18</var>, <var data-var='time'>23:34</var> AEST Update - The issue is still ongoing. Our team is continuously monitoring updates from Cloudflare's side, while they continue working on the fixes.Nov <var data-var='date'>18</var>, <var data-var='time'>22:56</var> AEST Update - We are continuing to monitor for any further issues.Nov <var data-var='date'>18</var>, <var data-var='time'>22:52</var> AEST Monitoring - Our team is currently experiencing service disruptions due to an issue within the Cloudflare Global Network. We will continue to monitor the situation and provide updates as soon as the service is fully restored

Go1 Portal Access Issue

Nov <var data-var='date'>18</var>, <var data-var='time'>08:55</var> AEST Resolved - We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.Nov <var data-var='date'>18</var>, <var data-var='time'>03:52</var> AEST Investigating - We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.

Password Reset Notification Issue – Go1 Learners

Oct <var data-var='date'>15</var>, <var data-var='time'>13:48</var> AEST Resolved - We are glad to inform that the issue has been resolved now, and the notifications should be functioning as expected. Apologies for any inconvenience caused.Oct <var data-var='date'>15</var>, <var data-var='time'>13:37</var> AEST Identified - The issue has been identified, and a fix is being implemented.

Experiencing delay in notification delivery, exports and Welcome emails

Oct <var data-var='date'>13</var>, <var data-var='time'>14:04</var> AEST Resolved - We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused.Oct <var data-var='date'>13</var>, <var data-var='time'>11:03</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results.Oct <var data-var='date'>13</var>, <var data-var='time'>10:53</var> AEST Investigating - Our team is currently investigating an issue impacting notifications delivery for some portals. Some customers may experience delays in sending welcome emails to new users Other functionality remains operational. We will provide an update as soon as information is available.

Issue with Welcome notifications

Oct <var data-var='date'>10</var>, <var data-var='time'>12:58</var> AEST Resolved - We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused.Oct <var data-var='date'>10</var>, <var data-var='time'>11:37</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused.Oct <var data-var='date'>10</var>, <var data-var='time'>09:43</var> AEST Update - We are continuing to investigate this issue.Oct <var data-var='date'>10</var>, <var data-var='time'>08:13</var> AEST Update - We continue to investigate this issue.Oct <var data-var='date'>10</var>, <var data-var='time'>07:15</var> AEST Investigating - Our team is currently investigating an issue impacting notifications delivery for some portals. Other functionality remains operational. We will provide an update as soon as information is available.

Issue with notification delivery, exports and Welcome emails

Sep <var data-var='date'>22</var>, <var data-var='time'>20:07</var> AEST Resolved - The issue impacting course creation and sharing has now been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.Sep <var data-var='date'>22</var>, <var data-var='time'>19:34</var> AEST Monitoring - We’ve redirected services to our primary database, and systems are beginning to stabilize. Our team is continuing to closely monitor performance.Sep <var data-var='date'>22</var>, <var data-var='time'>18:45</var> AEST Update - We are continuing to investigate this issue.Sep <var data-var='date'>22</var>, <var data-var='time'>18:36</var> AEST Update - We are continuing to investigate this issue.Sep <var data-var='date'>22</var>, <var data-var='time'>18:36</var> AEST Investigating - Our team has identified an error causing delays with course creation and sharing, and we are actively investigating the issue.

Course Creation and Sharing Impacted – 404 Errors

Sep <var data-var='date'>18</var>, <var data-var='time'>17:20</var> AEST Resolved - A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable.Sep <var data-var='date'>18</var>, <var data-var='time'>16:45</var> AEST Monitoring - Service to the Go1 Portal has been restored. All users should now have access, and we are continuing to closely monitor system performance. ( 18 Sep 16:35 PM AEST )Sep <var data-var='date'>18</var>, <var data-var='time'>16:31</var> AEST Investigating - Our team has identified an error impacting multiple accounts and is actively investigating 18 Sep 16:29PM AEST

Unable to login or remain logged in

Sep <var data-var='date'>10</var>, <var data-var='time'>15:43</var> AEST Resolved - The fix has been implemented successfully, and the issue is resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.Sep <var data-var='date'>10</var>, <var data-var='time'>13:29</var> AEST Update - Fix in progress - We are continuing to apply fix, and we are already seeing content properly becoming available. The complete process might take a little longer time than expected. We will keep you updated.Sep <var data-var='date'>10</var>, <var data-var='time'>12:20</var> AEST Update - Fix in progress - We are applying a fix across our catalog now and full service should be restored in 120 minutes. Further updates in 60 minutesSep <var data-var='date'>10</var>, <var data-var='time'>11:29</var> AEST Identified - Our team has identified the problem and is actively working on a fix.

Missing Premium Contents in Go1 Portals

Aug <var data-var='date'>27</var>, <var data-var='time'>19:23</var> AEST Resolved - Our team identified the root cause of the temporary disruption and implemented a fix. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process.Aug <var data-var='date'>27</var>, <var data-var='time'>16:20</var> AEST Monitoring - Some admins may experience delays or errors when using User Management, including user search in the UI and via the public API, due to high system load. A temporary timeout has been applied to improve performance, and we are monitoring the situation.Aug <var data-var='date'>27</var>, <var data-var='time'>15:07</var> AEST Investigating - We are currently investigating an issue where some admins may experience delays or errors when loading or searching within the User Management page. Our engineering team is actively working to identify the cause and restore full functionality as soon as possible.

User Management Performance Issues

Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> AEST Resolved - We’re pleased to let you know that the issue has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience.Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> AEST Identified - Our team has identified the problem and is actively working on a fix.Jul <var data-var='date'>29</var>, <var data-var='time'>16:33</var> AEST Investigating - We’re currently experiencing a service disruption preventing learners from accessing the Go1 Learn Portal. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

Unable to access Go1 Learn (404 error)

Jul <var data-var='date'>24</var>, <var data-var='time'>21:50</var> AEST Resolved - We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced. We apologize for any inconvenience this may have caused and appreciate your patience.Jul <var data-var='date'>24</var>, <var data-var='time'>21:02</var> AEST Identified - Our team has identified the problem and is actively working on a fix.Jul <var data-var='date'>24</var>, <var data-var='time'>20:27</var> AEST Update - We are continuing to investigate this issue.Jul <var data-var='date'>24</var>, <var data-var='time'>19:54</var> AEST Investigating - We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

Unable to change user information

Feb <var data-var='date'> 5</var>, <var data-var='time'>01:32</var> AEST Resolved - On 5 February at 1:23 AM UTC, Go1's engineering team identified an issue via internal monitoring that prevented some learners from starting new content. The team immediately investigated to determine the root cause and resolve the issue. During the 37-minute period, learners attempting to start new content were stuck at the beginning of the process and may have seen an “Oops! An error occurred, please refresh and try again,” message.

Issue Starting New Content

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:21</var> AEST Resolved - We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.Feb <var data-var='date'> 4</var>, <var data-var='time'>12:54</var> AEST Monitoring - A fix has been implemented and we are monitoring the results.Feb <var data-var='date'> 4</var>, <var data-var='time'>12:39</var> AEST Investigating - We're experiencing issues around content not being able to load in Go1 player and are currently looking into the issue.

Learning Object service impacting playback.

Jan <var data-var='date'>28</var>, <var data-var='time'>06:57</var> AEST Resolved - This incident has been resolved.Jan <var data-var='date'>28</var>, <var data-var='time'>05:44</var> AEST Monitoring - A fix has been implemented and we are monitoring the results.Jan <var data-var='date'>28</var>, <var data-var='time'>05:03</var> AEST Investigating - We are currently investigating this issue. The content for our courses is not loading. Preview features in Content Hub and Explore pages are also affected.

Content not loading for all portals.

Oct <var data-var='date'>17</var>, <var data-var='time'>16:07</var> AEST Resolved - We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.Oct <var data-var='date'>17</var>, <var data-var='time'>15:43</var> AEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>17</var>, <var data-var='time'>12:45</var> AEST Update - We are continuing to monitor for any further issues.Oct <var data-var='date'>17</var>, <var data-var='time'>08:22</var> AEST Update - A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.Oct <var data-var='date'>17</var>, <var data-var='time'>08:15</var> AEST Monitoring - A fix has been implemented and we are monitoring the results.Oct <var data-var='date'>17</var>, <var data-var='time'>07:56</var> AEST Identified - The issue has been identified. A fix is currently being worked on and will be implemented.Oct <var data-var='date'>17</var>, <var data-var='time'>06:34</var> AEST Investigating - We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.

Go1 portal login and loading issues

Jul <var data-var='date'>21</var>, <var data-var='time'>20:40</var> AEST Resolved - We found an issue with login and loading Go1 system earlier. We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused.

Go1 portal login and loading issue

Jul <var data-var='date'>19</var>, <var data-var='time'>17:16</var> AEST Resolved - This incident has been resolved. Apologies for any inconvenience caused.Jul <var data-var='date'>19</var>, <var data-var='time'>11:14</var> AEST Monitoring - The issue has been identified and a temporary fix is being implemented and monitored. The system is now ready for User creation.Jul <var data-var='date'>19</var>, <var data-var='time'>11:03</var> AEST Investigating - We're experiencing some technical issues with user creation in GO1 system. Our team is investigating, and we will update once we have more information.

User Creation Issue

May <var data-var='date'>17</var>, <var data-var='time'>16:39</var> AEST Resolved - This incident has been resolved. Apologies for any inconvenience caused.May <var data-var='date'>17</var>, <var data-var='time'>12:24</var> AEST Update - We are continuing to monitor for any further issues.May <var data-var='date'>17</var>, <var data-var='time'>07:55</var> AEST Update - We are continuing to monitor for any further issues.May <var data-var='date'>16</var>, <var data-var='time'>15:24</var> AEST Update - We are continuing to monitor the incident and will update you soon on further progress.May <var data-var='date'>16</var>, <var data-var='time'>12:00</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected.May <var data-var='date'>16</var>, <var data-var='time'>11:38</var> AEST Identified - The services have return to normal. We will continue to monitor this incident and provide further updates if necessary.May <var data-var='date'>16</var>, <var data-var='time'>11:05</var> AEST Investigating - Some customers are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

Portal Access Issues

May <var data-var='date'>15</var>, <var data-var='time'>14:20</var> AEST Resolved - This incident has been resolved. Apologies for any inconvenience caused.May <var data-var='date'>15</var>, <var data-var='time'>13:00</var> AEST Monitoring - Another fix has been implemented and we're seeing services return to normal once again. We will continue to monitor this incident and provide further updates if necessary.May <var data-var='date'>15</var>, <var data-var='time'>12:42</var> AEST Investigating - We are seeing this port access issue issue coming back. Our team are investigating the cause now.May <var data-var='date'>15</var>, <var data-var='time'>12:02</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. We should start seeing functionality on its way back to normal.May <var data-var='date'>15</var>, <var data-var='time'>11:51</var> AEST Investigating - Some customers are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

May <var data-var='date'> 3</var>, <var data-var='time'>20:27</var> AEST Resolved - Our team has implemented a fix and portal access in affected regions is now being restored. We thank you for your patience during this process.May <var data-var='date'> 3</var>, <var data-var='time'>19:19</var> AEST Investigating - We are currently experiencing some loading issues with the GO1 Portals. We appreciate your patience while we work through this issue. Rest assured our team is investigating this issue and is working to resolve it.

GO1 Portals Loading Issue

May <var data-var='date'> 3</var>, <var data-var='time'>19:12</var> AEST Resolved - Customers in some regions including Europe are currently experiencing issues accessing portals. We are currently investigating this issue and appreciate your patience as we work to resolve this.

May <var data-var='date'> 3</var>, <var data-var='time'>19:10</var> AEST Resolved - We are currently experiencing some loading issues with the GO1 Portals. We appreciate your patience while we work through this issue. Rest assured our team is investigating this issue and is working to resolve it.

Mar <var data-var='date'>11</var>, <var data-var='time'>14:14</var> AEST Resolved - This incident has been resolved.Mar <var data-var='date'>11</var>, <var data-var='time'>14:00</var> AEST Monitoring - The affected services are working as expected now, but we are continuing to investigate the issue.Mar <var data-var='date'>11</var>, <var data-var='time'>12:49</var> AEST Investigating - We are investigating an issue where user creation and updates by administrators are not visible immediately in some Go1 Portals.

Is Go1 down?

Go1 status is UP

Lastest published events

Go1 Authentication Server experienced a brief connection outage

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Go1 Portal Access Issue

Go1 Services, Components and Regions

Recent Go1 events

Go1 Authentication Server experienced a brief connection outage

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Go1 Portal Access Issue

Password Reset Notification Issue – Go1 Learners

Experiencing delay in notification delivery, exports and Welcome emails

Issue with Welcome notifications

Get your FREE account now,
5 monitors included!

Is Go1 down?

Go1 status is UP

Lastest published events

Go1 Authentication Server experienced a brief connection outage

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Go1 Portal Access Issue

Go1 Services, Components and Regions

Recent Go1 events

Go1 Authentication Server experienced a brief connection outage

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Go1 Portal Access Issue

Password Reset Notification Issue – Go1 Learners

Experiencing delay in notification delivery, exports and Welcome emails

Issue with Welcome notifications

Get your FREE account now,5 monitors included!

Get your FREE account now,
5 monitors included!