Jul <var data-var='date'>30</var>, <var data-var='time'>23:34</var> AEST Resolved - The profile page issue affecting some customer portals is now resolved. We have confirmed that profile access and user creation are working again on affected portals, and we are no longer seeing the earlier error there. Jul <var data-var='date'>30</var>, <var data-var='time'>23:19</var> AEST Update - We have identified the cause of an issue affecting user management in the Go1 Learn People tab. Some administrators may encounter a generic error when creating a user or viewing user details. A fix is being deployed. We will provide a further update once deployment is complete and the service has been validated. Jul <var data-var='date'>30</var>, <var data-var='time'>22:57</var> AEST Identified - We’ve determined that some users may encounter a generic error in Go1 Learn when creating a user or viewing User Details from the People tab. User management workflows may be affected. We’re working to restore normal functionality.

Errors in Go1 Learn People Tab

Jun <var data-var='date'>23</var>, <var data-var='time'>08:26</var> AEST Resolved - This incident has been fully resolved, and all affected services are operating normally. Our team identified the underlying issue, implemented the necessary remediation, and has verified that platform performance and functionality have returned to expected levels. We will continue to monitor the environment to ensure ongoing stability. We apologize for the disruption and appreciate your patience while we worked to restore service. Jun <var data-var='date'>16</var>, <var data-var='time'>09:57</var> AEST Update - UPDATE No significant new issues have been identified since the last update. Teams continue to focus on validation activities, ongoing monitoring, and post-incident review efforts. Previously resolved items remain stable, with verification of implemented fixes continuing as expected. Assessment of the completion date synchronization fix and related completion sync processes is progressing according to plan. Monitoring and validation measures will remain active as part of the overall review and assurance process. Thank you for your continued patience and support. Jun <var data-var='date'>12</var>, <var data-var='time'>09:22</var> AEST Update - UPDATE No major active concerns have been identified since the previous update. Current efforts remain focused on validation, monitoring, and post-incident review activities. Recently resolved items remain stable, and validation of implemented fixes is ongoing. Review of the completion date synchronization fix and completion sync is progressing as planned. Monitoring and verification activities will remain in place as part of the broader review process. Thank you for your continued patience and support. Jun <var data-var='date'>11</var>, <var data-var='time'>08:28</var> AEST Update - UPDATE: There are no major active concerns at this time, with most efforts now focused on post-incident review and validation activities. Playback errors continue to be monitored, with only a small number of new instances observed. A deeper forensic analysis has commenced using a fresh database snapshot to identify any underlying causes. Course enrolment issues continue to be addressed on demand as required. Several previously identified issues have now been resolved, including awards completion processing, awards credit calculation discrepancies, the multi-course completion issue, and synchronization of awards completion data between myGo1 and Go1 Learn. No further recalculations or duplicate records were identified today, and a bug fix for the completion date sync is currently under review. Our audit of partner webhook requests for enrolment completions remains ongoing. No additional corrections were required today, and monitoring will continue as part of the broader review process. Thank you for your ongoing patience. Jun <var data-var='date'>10</var>, <var data-var='time'>09:20</var> AEST Update - UPDATE: Several completion-related issues remain resolved, including previously reported problems with completions not being recorded and enrolments remaining in progress. Playback errors continue to show only a small trickle of instances and remain under monitoring. Course enrolments not completing are being addressed on demand, while the multi-course completion issue is awaiting customer acknowledgement of the recommended content fix and remains on track for closure. The awards completion issue remains under investigation following the discovery of an unrelated issue, while work to resolve synchronization issues between myGo1 and Go1 Learn is already underway. Duplicate records affecting awards credit calculations have been cleaned up, with no further instances identified today. We have also continued our audit of partner webhook requests for potentially missed completion events since June 5, 2026. This review remains ongoing, and completion webhooks continue to be triggered as affected records are identified through the audit process. Jun <var data-var='date'> 9</var>, <var data-var='time'>08:32</var> AEST Update - UPDATE: Several completion-related issues remain resolved, including previously reported problems with completions not being recorded and enrolments remaining in progress. Playback errors, course enrolments not completing, and multi-course completion issue are all on track for closure on June 10, 2026, with no new playback error instances identified on June 9, 2026. The awards completion issue may also be ready for closure on June 10, 2026, while batch recalculation work for awards credit calculations is still underway. We have also been continuing our audit of partner webhook requests for potentially missed completion events since June 5, 2026, and this review will continue on June 10, 2026. Jun <var data-var='date'> 8</var>, <var data-var='time'>07:54</var> AEST Update - Enrolment & Completion Incidents — Active Investigation Following recent infrastructure migration, we are actively investigating and resolving several issues affecting content playback, enrolments, and completions. Content Not Launching 404 / 400 errors — Fix applied; monitoring in progress. 500 errors — Fix script currently running; resolution in progress. Content Not Completing Courses (showing complete in admin, not on platform) — Re-indexing enrolments daily from May 21st onward; ongoing. Courses (showing in-progress in admin) — Impacted enrolments being collected for manual remediation; expected within 7 days. Interactives progression — Fix script currently running; resolution in progress. Awards — Impacted enrolments being collected for manual remediation; expected within 7 days once upstream issues are resolved. We are actively working to resolve all impacted cases. Further updates will be posted as fixes are confirmed. We apologise for the disruption. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:16</var> AEST Update - Update — Fixes are progressing well across each affected area. Here is the latest status. Content launching The majority of launch issues have been resolved. A small number of cases are still being addressed and we expect these to be cleared shortly. If you experience content failing to launch from 3 June onwards, please contact support. Completions We have corrected the display of completion data for enrolments dating back to 11 May. Our team is continuing to work through a small number of remaining cases that require individual attention. If you notice completions that are still not reflecting as expected, please contact support with the affected user and course details. We will continue to update this page as remaining items are resolved. Jun <var data-var='date'> 3</var>, <var data-var='time'>14:08</var> AEST Monitoring - Enrolment & Playback Issues – Updates -3 June Content Not Launching 404 errors – Monitoring after fix applied. 400 errors – 🟢 Monitoring after fix applied. 500 errors – 🟡 Fix in progress. Approximately 56 enrolments across 6 portals impacted daily. Content Not Marked as Complete Courses (complete in Staff, not platform) – 🟢 Data corrected via reindex (11 May – 2 June). Courses (in progress in Staff and platform) – 🟡 Manual fixes underway via automated skill. Interactives progression – 🟢 Fix script applied to impacted enrolments. Awards – 🟡 Collecting impacted enrolments for manual fix. Resolution expected within 3 days. Thank you for your continued patience. Jun <var data-var='date'> 2</var>, <var data-var='time'>14:10</var> AEST Update - Update - We have identified the root causes of the issues following our scheduled maintenance on 26 May, and our team is actively working through fixes across each affected area. Content launching - We have resolved the majority of content launch failures and are continuing to address remaining cases. If you are still unable to launch content, please contact support. Completions - Some completions are not reflecting correctly on the platform. We have identified multiple contributing causes and are working through fixes for each. If you notice completions that are not reflecting as expected, please contact support with the affected user and enrolment details so we can prioritise. We will continue to update this page as each area is resolved. Jun <var data-var='date'> 2</var>, <var data-var='time'>04:44</var> AEST Update - We are continuing to work through a resolution to the ongoing inconsistencies for completions. Our team will provide an update as soon as possible. Thank you for your ongoing patience. Jun <var data-var='date'> 1</var>, <var data-var='time'>15:27</var> AEST Update - We are continuing to work on a fix. Apologies for any inconvenience caused. Jun <var data-var='date'> 1</var>, <var data-var='time'>13:39</var> AEST Update - We are continuing to work on a fix. Jun <var data-var='date'> 1</var>, <var data-var='time'>12:19</var> AEST Identified - The issue has been identified, and team is working towards the fix. Jun <var data-var='date'> 1</var>, <var data-var='time'>10:25</var> AEST Investigating - We recently completed scheduled maintenance on 26 May 2026. Following this, some users are experiencing issues accessing, launching, and completing certain courses — our team is actively investigating.

Go1 Content completion issues

May <var data-var='date'>29</var>, <var data-var='time'>22:39</var> AEST Resolved - We’ve applied remediation for the issue affecting some client-created interactive and SCORM-style content in the Go1 player, and affected content should now be launching normally. We’ll continue to monitor closely to ensure playback remains stable. May <var data-var='date'>29</var>, <var data-var='time'>19:43</var> AEST Update - The issue has identified and mitigation efforts are currently underway. May <var data-var='date'>29</var>, <var data-var='time'>19:42</var> AEST Identified - We’ve identified an issue affecting some client-created interactive and SCORM-style content where content may fail during the player launch process. In affected cases, the player shell can load but the interactive launch step may return an error, preventing the content from opening successfully. We’re actively investigating affected learning objects and applying remediation while we work on the broader fix. May <var data-var='date'>29</var>, <var data-var='time'>15:46</var> AEST Investigating - We are currently investigating an issue where some content may intermittently fail to launch or play in the Go1 player.

Go1 Content playback issue

May <var data-var='date'>26</var>, <var data-var='time'>12:32</var> AEST Resolved - This incident has been resolved. Apologies for any inconvenience caused. May <var data-var='date'>26</var>, <var data-var='time'>11:52</var> AEST Investigating - We are currently having issues around portal access, and the team is now investigating.

Scheduled Maintenance

May <var data-var='date'>26</var>, <var data-var='time'>11:20</var> AEST Completed - Scheduled maintenance has been completed. Services have been restored and we are continuing to monitor performance. Thank you for your patience. May <var data-var='date'>26</var>, <var data-var='time'>10:18</var> AEST Update - Scheduled maintenance is taking longer than expected. Our teams are continuing work to restore normal service as quickly as possible. Current expected restoration time: 11:30 BNE Expected Impact: Go1 may remain temporarily unavailable or intermittently degraded while maintenance continues. We will provide another update by 11:30 BNE. May <var data-var='date'>26</var>, <var data-var='time'>08:30</var> AEST Update - Scheduled maintenance is now in progress. Maintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE Duration: Approximately 2 hours Expected Impact: Go1 may be temporarily unavailable or intermittently degraded during the maintenance window. We will provide another update once maintenance is complete or if the expected restoration time changes. May <var data-var='date'>26</var>, <var data-var='time'>08:30</var> AEST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. May <var data-var='date'>26</var>, <var data-var='time'>08:11</var> AEST Update - We have scheduled maintenance to improve system performance and reliability. During this time, you may experience brief interruptions to service. Maintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE Duration: Approximately 2 hours Expected Impact: Go1 may be temporarily unavailable or intermittently degraded during the maintenance window. We appreciate your patience as we work to improve your experience. May <var data-var='date'>25</var>, <var data-var='time'>09:51</var> AEST Scheduled - We have scheduled maintenance to improve system performance and reliability. During this time, you may experience brief interruptions to service. Maintenance Window: Tuesday 26 May 2026 at 08:30 BNE - Tuesday 26 May 2026 at 10:30 BNE Duration: Approximately 2 hours Expected Impact: Go1 may be temporarily unavailable or intermittently degraded during the maintenance window. We appreciate your patience as we work to improve your experience.

Scheduled System Maintenance

May <var data-var='date'>11</var>, <var data-var='time'>23:32</var> AEST Resolved - The intermittent single sign-on login failures caused by a scaling issue in our authentication service between 22:06 and 22:37 AEST are resolved. The service automatically recovered at 22:37 AEST, and all sign-on attempts have been succeeding since. We are tuning the autoscaler to help prevent recurrence. May <var data-var='date'>11</var>, <var data-var='time'>23:00</var> AEST Update - We are continuing to work on a fix for this issue. May <var data-var='date'>11</var>, <var data-var='time'>22:51</var> AEST Identified - We found issues with login due to SSO errors. We are currently investigating the problems in our platform.

Go1 portal login ( SSO error )

May <var data-var='date'> 8</var>, <var data-var='time'>15:24</var> AEST Resolved - We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused. May <var data-var='date'> 8</var>, <var data-var='time'>15:12</var> AEST Update - We are continuing to monitor for any further issues. May <var data-var='date'> 8</var>, <var data-var='time'>13:55</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. We should start seeing the services back to normal as expected. May <var data-var='date'> 8</var>, <var data-var='time'>13:41</var> AEST Identified - The issue has been identified. A fix is currently being worked on and will be implemented. May <var data-var='date'> 8</var>, <var data-var='time'>13:39</var> AEST Investigating - We found issues with login and loading the Go1 system. We are currently investigating the problems in our platform.

Go1 portal login and Aunthentication issues

Apr <var data-var='date'>14</var>, <var data-var='time'>12:13</var> AEST Resolved - The services are back up and running. Thank you for your patience while we worked to restore services. Apr <var data-var='date'>14</var>, <var data-var='time'>11:01</var> AEST Monitoring - Our team is currently experiencing service disruptions and are investigating. We will continue to monitor the situation and provide updates as soon as the service is fully restored

Go1 service disruptions

Apr <var data-var='date'>13</var>, <var data-var='time'>12:43</var> AEST Resolved - Our team has fixed the connection issue. Users should now be able to log in successfully, and access token generation is functioning as expected. Thank you for your patience while we worked to restore access. Apr <var data-var='date'>13</var>, <var data-var='time'>12:26</var> AEST Investigating - We are currently investigating an issue with the login and generate the access tokens

Go1 Portal access and a partner access token issue

Apr <var data-var='date'> 8</var>, <var data-var='time'>17:26</var> AEST Resolved - The database connection outage affecting multiple authentication and authorization services related to identity management has been resolved. We appreciate your patience and sincerely apologize for any inconvenience caused. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:16</var> AEST Monitoring - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> AEST Update - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease. Apr <var data-var='date'> 8</var>, <var data-var='time'>17:14</var> AEST Investigating - Our team have fixed the connection issue. Users should be able to log in now after refreshing the page. We are monitoring the traffic, and it has started to decrease. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:53</var> AEST Identified - Our team has determined that there is a connection issue with the database. The Go1 login service may be affected. Apr <var data-var='date'> 8</var>, <var data-var='time'>16:40</var> AEST Investigating - We are currently investigating an issue with the database connection outage that occurred around 3:30 AEST.

Go1 Authentication Server experienced a brief connection outage

Mar <var data-var='date'>17</var>, <var data-var='time'>03:58</var> AEST Resolved - The issue with our enrollment service has been resolved. Assignments and enrollments are now working as expected—apologies for any inconvenience caused. Mar <var data-var='date'>16</var>, <var data-var='time'>16:18</var> AEST Update - We are continuing to monitor for any further issues. Mar <var data-var='date'>16</var>, <var data-var='time'>14:34</var> AEST Update - The enrollment services are currently operating at a slower pace than usual. We are continuing to monitor for any further issues. Mar <var data-var='date'>16</var>, <var data-var='time'>12:15</var> AEST Monitoring - A fix has been implemented, and we are monitoring the system to ensure full restoration. We will share further updates as soon as the service is confirmed stable. Thank you for your continued patience. Mar <var data-var='date'>16</var>, <var data-var='time'>11:25</var> AEST Identified - We’ve identified the issue and the team is actively working on a solution. We’ll provide an update as soon as the fix is in place. Thank you for your patience. Mar <var data-var='date'>16</var>, <var data-var='time'>11:03</var> AEST Investigating - We are currently investigating this issue.

Enrollment Service is down -> Enrollments not reflecting in reports and assignments are failing

Nov <var data-var='date'>19</var>, <var data-var='time'>00:49</var> AEST Resolved - Cloudflare has implemented a fix and we are seeing services recover. We will continue to monitor for updates and adjust the incident if we identify any outages or degraded services. Nov <var data-var='date'>18</var>, <var data-var='time'>23:34</var> AEST Update - The issue is still ongoing. Our team is continuously monitoring updates from Cloudflare's side, while they continue working on the fixes. Nov <var data-var='date'>18</var>, <var data-var='time'>22:56</var> AEST Update - We are continuing to monitor for any further issues. Nov <var data-var='date'>18</var>, <var data-var='time'>22:52</var> AEST Monitoring - Our team is currently experiencing service disruptions due to an issue within the Cloudflare Global Network. We will continue to monitor the situation and provide updates as soon as the service is fully restored

Go1 Portal Access Issue

Nov <var data-var='date'>18</var>, <var data-var='time'>08:55</var> AEST Resolved - We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused. Nov <var data-var='date'>18</var>, <var data-var='time'>03:52</var> AEST Investigating - We have identified sporadic issues with password notification delivery failing for direct users of Go1 attempting to reset their password manually. Our team is actively reviewing scope of impact and performance impact. Learners impacted may be unable to successfully reset their passwords at this time. If you need immediate support while we continue to investigate this issue, please reach out to Support.

Password Reset Notification Issue – Go1 Learners

Oct <var data-var='date'>15</var>, <var data-var='time'>13:48</var> AEST Resolved - We are glad to inform that the issue has been resolved now, and the notifications should be functioning as expected. Apologies for any inconvenience caused. Oct <var data-var='date'>15</var>, <var data-var='time'>13:37</var> AEST Identified - The issue has been identified, and a fix is being implemented.

Experiencing delay in notification delivery, exports and Welcome emails

Oct <var data-var='date'>13</var>, <var data-var='time'>14:04</var> AEST Resolved - We are glad to inform that the issue has been resolved. Apologies for any inconvenience caused. Oct <var data-var='date'>13</var>, <var data-var='time'>11:03</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. Oct <var data-var='date'>13</var>, <var data-var='time'>10:53</var> AEST Investigating - Our team is currently investigating an issue impacting notifications delivery for some portals. Some customers may experience delays in sending welcome emails to new users Other functionality remains operational. We will provide an update as soon as information is available.

Issue with Welcome notifications

Oct <var data-var='date'>10</var>, <var data-var='time'>12:58</var> AEST Resolved - We are glad to inform that the issue has been resolved now. Apologies for any inconvenience caused. Oct <var data-var='date'>10</var>, <var data-var='time'>11:37</var> AEST Monitoring - A fix has been implemented and we're currently monitoring the results. We should start seeing the notification services back to normal as expected. Apologies for any inconvenience caused. Oct <var data-var='date'>10</var>, <var data-var='time'>09:43</var> AEST Update - We are continuing to investigate this issue. Oct <var data-var='date'>10</var>, <var data-var='time'>08:13</var> AEST Update - We continue to investigate this issue. Oct <var data-var='date'>10</var>, <var data-var='time'>07:15</var> AEST Investigating - Our team is currently investigating an issue impacting notifications delivery for some portals. Other functionality remains operational. We will provide an update as soon as information is available.

Issue with notification delivery, exports and Welcome emails

Sep <var data-var='date'>22</var>, <var data-var='time'>20:07</var> AEST Resolved - The issue impacting course creation and sharing has now been fully resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process. Sep <var data-var='date'>22</var>, <var data-var='time'>19:34</var> AEST Monitoring - We’ve redirected services to our primary database, and systems are beginning to stabilize. Our team is continuing to closely monitor performance. Sep <var data-var='date'>22</var>, <var data-var='time'>18:45</var> AEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>18:36</var> AEST Update - We are continuing to investigate this issue. Sep <var data-var='date'>22</var>, <var data-var='time'>18:36</var> AEST Investigating - Our team has identified an error causing delays with course creation and sharing, and we are actively investigating the issue.

Course Creation and Sharing Impacted – 404 Errors

Sep <var data-var='date'>18</var>, <var data-var='time'>17:20</var> AEST Resolved - A surge in traffic caused a denial of service on our gateways. We have fixed the cause, and our gateways are now operating normally. We will continue to monitor to ensure traffic levels remain stable. Sep <var data-var='date'>18</var>, <var data-var='time'>16:45</var> AEST Monitoring - Service to the Go1 Portal has been restored. All users should now have access, and we are continuing to closely monitor system performance. ( 18 Sep 16:35 PM AEST ) Sep <var data-var='date'>18</var>, <var data-var='time'>16:31</var> AEST Investigating - Our team has identified an error impacting multiple accounts and is actively investigating 18 Sep 16:29PM AEST

Unable to login or remain logged in

Sep <var data-var='date'>10</var>, <var data-var='time'>15:43</var> AEST Resolved - The fix has been implemented successfully, and the issue is resolved. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process. Sep <var data-var='date'>10</var>, <var data-var='time'>13:29</var> AEST Update - Fix in progress - We are continuing to apply fix, and we are already seeing content properly becoming available. The complete process might take a little longer time than expected. We will keep you updated. Sep <var data-var='date'>10</var>, <var data-var='time'>12:20</var> AEST Update - Fix in progress - We are applying a fix across our catalog now and full service should be restored in 120 minutes. Further updates in 60 minutes Sep <var data-var='date'>10</var>, <var data-var='time'>11:29</var> AEST Identified - Our team has identified the problem and is actively working on a fix.

Missing Premium Contents in Go1 Portals

Aug <var data-var='date'>27</var>, <var data-var='time'>19:23</var> AEST Resolved - Our team identified the root cause of the temporary disruption and implemented a fix. We apologize for any inconvenience this may have caused and appreciate your patience during the resolution process. Aug <var data-var='date'>27</var>, <var data-var='time'>16:20</var> AEST Monitoring - Some admins may experience delays or errors when using User Management, including user search in the UI and via the public API, due to high system load. A temporary timeout has been applied to improve performance, and we are monitoring the situation. Aug <var data-var='date'>27</var>, <var data-var='time'>15:07</var> AEST Investigating - We are currently investigating an issue where some admins may experience delays or errors when loading or searching within the User Management page. Our engineering team is actively working to identify the cause and restore full functionality as soon as possible.

User Management Performance Issues

Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> AEST Resolved - We’re pleased to let you know that the issue has now been resolved. We apologize for any inconvenience this may have caused and appreciate your patience. Jul <var data-var='date'>29</var>, <var data-var='time'>16:37</var> AEST Identified - Our team has identified the problem and is actively working on a fix. Jul <var data-var='date'>29</var>, <var data-var='time'>16:33</var> AEST Investigating - We’re currently experiencing a service disruption preventing learners from accessing the Go1 Learn Portal. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

Unable to access Go1 Learn (404 error)

Jul <var data-var='date'>24</var>, <var data-var='time'>21:50</var> AEST Resolved - We’re pleased to let you know that the issue has now been resolved. The root cause was identified as a malfunction in the caching system, which has since been replaced. We apologize for any inconvenience this may have caused and appreciate your patience. Jul <var data-var='date'>24</var>, <var data-var='time'>21:02</var> AEST Identified - Our team has identified the problem and is actively working on a fix. Jul <var data-var='date'>24</var>, <var data-var='time'>20:27</var> AEST Update - We are continuing to investigate this issue. Jul <var data-var='date'>24</var>, <var data-var='time'>19:54</var> AEST Investigating - We're currently experiencing a service disruption preventing some customers from changing user details, changing roles or activating and deactivating users. Our Go1 Engineering team is actively working to identify the root cause and implement a solution.

Unable to change user information

Feb <var data-var='date'> 5</var>, <var data-var='time'>01:32</var> AEST Resolved - On 5 February at 1:23 AM UTC, Go1's engineering team identified an issue via internal monitoring that prevented some learners from starting new content. The team immediately investigated to determine the root cause and resolve the issue. During the 37-minute period, learners attempting to start new content were stuck at the beginning of the process and may have seen an “Oops! An error occurred, please refresh and try again,” message.

Issue Starting New Content

Feb <var data-var='date'> 4</var>, <var data-var='time'>13:21</var> AEST Resolved - We are glad to inform that the issue has been resolved now. We found the cause of this temporary disruption and have fixed the root of the issue. Apologies for any inconvenience caused. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:54</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Feb <var data-var='date'> 4</var>, <var data-var='time'>12:39</var> AEST Investigating - We're experiencing issues around content not being able to load in Go1 player and are currently looking into the issue.

Learning Object service impacting playback.

Jan <var data-var='date'>28</var>, <var data-var='time'>06:57</var> AEST Resolved - This incident has been resolved. Jan <var data-var='date'>28</var>, <var data-var='time'>05:44</var> AEST Monitoring - A fix has been implemented and we are monitoring the results. Jan <var data-var='date'>28</var>, <var data-var='time'>05:03</var> AEST Investigating - We are currently investigating this issue. The content for our courses is not loading. Preview features in Content Hub and Explore pages are also affected.

Is Go1 down?

Go1 status is UP

Lastest published events

Errors in Go1 Learn People Tab

Go1 Content completion issues

Go1 Content playback issue

Go1 Services, Components and Regions

Recent Go1 events

Errors in Go1 Learn People Tab

Go1 Content completion issues

Go1 Content playback issue

Scheduled Maintenance

Scheduled System Maintenance

Go1 portal login ( SSO error )