Jun <var data-var='date'>23</var>, <var data-var='time'>04:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>23</var>, <var data-var='time'>02:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'>22</var>, <var data-var='time'>12:06</var> BST Scheduled - We’ll be carrying out essential upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Essential Infrastructure Upgrade

Jun <var data-var='date'>10</var>, <var data-var='time'>22:00</var> BST Completed - The scheduled maintenance has been completed. Jun <var data-var='date'>10</var>, <var data-var='time'>20:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun <var data-var='date'> 5</var>, <var data-var='time'>14:38</var> BST Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Infrastructure Upgrade

May <var data-var='date'> 5</var>, <var data-var='time'>10:32</var> BST Resolved - We have continued to monitor the system following the earlier issues and have seen stable performance throughout. Based on this, the incident is now resolved and closed. We will share a more detailed update later this week once we’ve had time to fully review and assess the incident. Thank you for your patience while we investigated and addressed this. Apr <var data-var='date'>30</var>, <var data-var='time'>15:35</var> BST Monitoring - System behavior has returned to expected levels across the application. We are continuing to closely monitor performance and stability to ensure everything remains operating as normal. We’ll provide further updates if there are any significant changes. Thank you for your patience while we worked through this. Apr <var data-var='date'>30</var>, <var data-var='time'>13:33</var> BST Update - Our investigation into the reported issues is ongoing, and we’re making steady progress toward identifying the root cause. We continue to closely monitor the system and will provide further updates as new information becomes available. Thank you for your patience. Apr <var data-var='date'>30</var>, <var data-var='time'>11:23</var> BST Update - We’re continuing to investigate the reported assignment issues and are actively monitoring the system. We’ll share further updates as soon as more information becomes available. Thank you for your continued patience. Apr <var data-var='date'>30</var>, <var data-var='time'>10:01</var> BST Investigating - We’re currently investigating reports of assignment issues affecting some users. Our team is actively working to identify the root cause and will provide updates as soon as more information is available. Thank you for your patience.

Assignation Issues

Apr <var data-var='date'>10</var>, <var data-var='time'>14:04</var> BST Resolved - We recently experienced an issue that affected inbound email processing. This has now been resolved, and emails are flowing as expected. A portion of emails sent by customers between 00:10 and 12:40 on 10/04/2026 will not have been received into Gnatta and will need to be handled outside of the platform. This will only affect email accounts that are not Microsoft 365 accounts. We are reviewing our automated monitoring and alerting to prevent this from happening again. We apologise for any disruption caused.

Inbound Email Processing Issue

Feb <var data-var='date'>11</var>, <var data-var='time'>23:00</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>11</var>, <var data-var='time'>20:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 5</var>, <var data-var='time'>12:48</var> GMT Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Oct <var data-var='date'>31</var>, <var data-var='time'>00:00</var> GMT Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>30</var>, <var data-var='time'>22:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>23</var>, <var data-var='time'>09:16</var> BST Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Jul <var data-var='date'>30</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>30</var>, <var data-var='time'>21:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>28</var>, <var data-var='time'>09:20</var> BST Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Apr <var data-var='date'>25</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Apr <var data-var='date'>24</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr <var data-var='date'>15</var>, <var data-var='time'>11:48</var> BST Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Apr <var data-var='date'> 1</var>, <var data-var='time'>13:21</var> BST Resolved - We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:57</var> BST Monitoring - The problem was determined to be caused by our service provider. We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information. Apr <var data-var='date'> 1</var>, <var data-var='time'>10:10</var> BST Investigating - We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Performance Degradation

Mar <var data-var='date'>31</var>, <var data-var='time'>21:02</var> BST Resolved - Our provider has now resolved their incident, see https://status.twilio.com/incidents/djx8tktw4z0p for further information. Please contact us via Service Desk if you are still experiencing any issues. Mar <var data-var='date'>31</var>, <var data-var='time'>18:22</var> BST Monitoring - Our provider has provided an update and is now seeing the affected service recover from the issue, see here: https://status.twilio.com/incidents/djx8tktw4z0p We're also noticing improved behaviours with calls in Gnatta and will continue to monitor. Mar <var data-var='date'>31</var>, <var data-var='time'>17:39</var> BST Investigating - We are currently investigating reports of intermittent issues with telephony calls in Gnatta. Our provider is aware of the issue and has created an incident here: https://status.twilio.com/incidents/djx8tktw4z0p. We'll update as the behaviour changes and updates are posted on the linked incident.

Telephony Call Issue

Feb <var data-var='date'>24</var>, <var data-var='time'>11:12</var> GMT Resolved - We are closing this incident as resolved. If you experience any further issues with your Trustpilot account, please contact us via the Service Desk. Feb <var data-var='date'>19</var>, <var data-var='time'>12:06</var> GMT Monitoring - We have completed the updates to accommodate the changes in Trustpilot's APIs following their maintenance. These updates have been successfully deployed, and we recommend that you attempt to relink your accounts in Gnatta now. If you encounter any issues, please contact us through our Service Desk. Feb <var data-var='date'>18</var>, <var data-var='time'>10:07</var> GMT Update - To provide an update, Trustpilot has completed their maintenance, but issues with their API persist. We are in discussions with Trustpilot regarding this matter and will keep you informed. Feb <var data-var='date'>17</var>, <var data-var='time'>15:47</var> GMT Update - Trustpilot's update is still ongoing. We have identified changes they made to their API and are closely monitoring the situation. Once we have further updates, we will notify you to attempt relinking your accounts. Feb <var data-var='date'>17</var>, <var data-var='time'>10:58</var> GMT Identified - Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at support@gnatta.com

Reauthenticate Your Trustpilot Account

Jan <var data-var='date'>29</var>, <var data-var='time'>18:15</var> GMT Resolved - This incident has been resolved. Jan <var data-var='date'>29</var>, <var data-var='time'>11:19</var> GMT Monitoring - Trustpilot has recently updated their APIs, which requires you to relink your account to maintain connectivity. To ensure uninterrupted service, please follow these steps: Log in to your account. Navigate to Configuration → Accounts → Trustpilot. Click Add as if creating a new account. Follow the steps to enter your website, username, and password. Click Submit. Once completed, your account should no longer display any issues. If you have any questions or need assistance, please contact us at support@gnatta.com

Action Required: Reauthenticate Your Trustpilot Account

Dec <var data-var='date'>24</var>, <var data-var='time'>22:56</var> GMT Resolved - We've been monitoring closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue Dec <var data-var='date'>24</var>, <var data-var='time'>18:52</var> GMT Monitoring - We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information. Dec <var data-var='date'>24</var>, <var data-var='time'>18:41</var> GMT Investigating - We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

Access Issues

Oct <var data-var='date'>19</var>, <var data-var='time'>02:00</var> BST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'>18</var>, <var data-var='time'>23:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'>16</var>, <var data-var='time'>13:17</var> BST Scheduled - We’ll be carrying out scheduled upgrades during this period, which could lead to brief service interruptions in Gnatta. Thank you for your patience and understanding as we work to improve our services and deliver a better experience for all users.

Infrastructure Upgrades

Oct <var data-var='date'> 9</var>, <var data-var='time'>23:00</var> BST Completed - The scheduled maintenance has been completed. Oct <var data-var='date'> 9</var>, <var data-var='time'>21:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Oct <var data-var='date'> 9</var>, <var data-var='time'>14:39</var> BST Scheduled - During this time, we will be performing scheduled upgrades, which may cause minor disruptions to services within Gnatta. We greatly appreciate your patience and understanding, as these upgrades help us enhance our services and provide the best possible experience for all our users.

Jul <var data-var='date'>25</var>, <var data-var='time'>22:30</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'>25</var>, <var data-var='time'>20:30</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'>24</var>, <var data-var='time'>15:27</var> BST Scheduled - During this period, we're going to be carrying out scheduled upgrades where this could cause slight disruption to services within Gnatta. We really appreciate your patience and understanding during this period, as it allows us to improve our services and deliver the best experience for all of our users.

Jul <var data-var='date'> 2</var>, <var data-var='time'>00:00</var> BST Completed - The scheduled maintenance has been completed. Jul <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> BST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jul <var data-var='date'> 1</var>, <var data-var='time'>06:51</var> BST Scheduled - During this period, we're going to be carrying out scheduled upgrades where this could cause slight disruption to services within Gnatta. We really appreciate your patience and understanding during this period, as it allows us to improve our services and deliver the best experience for all of our users.

Workflow Upgrades

Mar <var data-var='date'>26</var>, <var data-var='time'>16:01</var> GMT Resolved - We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience while we addressed this issue. Mar <var data-var='date'>26</var>, <var data-var='time'>15:45</var> GMT Monitoring - We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information. Mar <var data-var='date'>26</var>, <var data-var='time'>15:16</var> GMT Investigating - We are currently investigating reports of performance degradation with Gnatta. We are urgently investigating these issues and will update this thread with more detail as soon as possible.

Mar <var data-var='date'>21</var>, <var data-var='time'>22:00</var> GMT Completed - The scheduled maintenance has been completed. Mar <var data-var='date'>21</var>, <var data-var='time'>20:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar <var data-var='date'>19</var>, <var data-var='time'>13:01</var> GMT Scheduled - During this period, we're going to be carrying out scheduled upgrades where this could cause slight disruption within Gnatta. We really appreciate your patience and understanding during this period, as it allows us to improve our services and deliver the best experience for all of our users.

Feb <var data-var='date'>23</var>, <var data-var='time'>00:00</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'>22</var>, <var data-var='time'>22:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'>22</var>, <var data-var='time'>12:23</var> GMT Scheduled - During this period, we're going to be carrying out scheduled upgrades where this could cause slight disruption within Gnatta. We really appreciate your patience and understanding during this period, as it allows us to improve our services and deliver the best experience for all of our users.

Feb <var data-var='date'>22</var>, <var data-var='time'>12:40</var> GMT Resolved - This issue has now been resolved. Once we've had some time to properly analyse what happened, we will attach a postmortem here in the coming days. We appreciate your understanding and apologise for any inconvenience this may have caused. Feb <var data-var='date'>22</var>, <var data-var='time'>11:30</var> GMT Monitoring - We've identified the issue are currently monitoring Trustpilot closely. Reviews are now being received correctly and Trustpilot is behaving as expected within Gnatta. We'll update this incident with further detail once we've had time to analyse what happened. Feb <var data-var='date'>22</var>, <var data-var='time'>10:30</var> GMT Investigating - We've received some reports that users are experieincing duplication with reviews received into Gnatta. We appreciate your patience whilst we're investigating these reports and will provide further updates as these become available.

TrustPilot

Feb <var data-var='date'>13</var>, <var data-var='time'>14:50</var> GMT Resolved - We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue. Feb <var data-var='date'>13</var>, <var data-var='time'>13:22</var> GMT Monitoring - We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information. Feb <var data-var='date'>13</var>, <var data-var='time'>13:19</var> GMT Investigating - We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

Feb <var data-var='date'> 9</var>, <var data-var='time'>01:00</var> GMT Completed - The scheduled maintenance has been completed. Feb <var data-var='date'> 8</var>, <var data-var='time'>22:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb <var data-var='date'> 6</var>, <var data-var='time'>09:30</var> GMT Scheduled - During this period, we're going to be carrying out scheduled upgrades where this could cause slight disruption within Gnatta. We really appreciate your patience and understanding during this period, as it allows us to improve our services and deliver the best experience for all of our users.

Feb <var data-var='date'> 1</var>, <var data-var='time'>13:02</var> GMT Resolved - We've been monitoring performance closely and are now going to mark this incident as resolved. Thank you again for your continued patience whilst we addressed this issue. We'll update this in the coming days with a full post mortem. Feb <var data-var='date'> 1</var>, <var data-var='time'>12:05</var> GMT Monitoring - We're currently monitoring this issue and can see that performance has improved. We're continuing our investigations into the cause and will post updates here once we've had time to analyse and we have some more information. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:53</var> GMT Identified - We've identified an issue with one of our providers who are working on a resolution to this now. We appreciate your patience whilst this is ongoing and will continue to post updates to this incident. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:44</var> GMT Update - We are continuing to investigate this issue. Feb <var data-var='date'> 1</var>, <var data-var='time'>11:28</var> GMT Investigating - We're currently experiencing reports of service disruption and delays when accessing Gnatta. Our teams are aware of this and are urgently investigating. We'll send further updates as these become available.

Jan <var data-var='date'>31</var>, <var data-var='time'>02:02</var> GMT Completed - The scheduled maintenance has been completed. Jan <var data-var='date'>31</var>, <var data-var='time'>00:00</var> GMT In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jan <var data-var='date'>23</var>, <var data-var='time'>14:48</var> GMT Scheduled - Following on with our upgrades, we're going to be carrying out scheduled maintenence where this could cause slight disruption to services within Gnatta. Thanks for your patience and understanding, this means a lot as we work to make things better for everyone.

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Essential Infrastructure Upgrade

Infrastructure Upgrade

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Gnatta Services, Components and Regions

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Essential Infrastructure Upgrade

Infrastructure Upgrade

Assignation Issues

Inbound Email Processing Issue

Infrastructure Upgrade

Infrastructure Upgrade